{"metadata":{"transaction_key":"deprecated","request_id":"019f5f19-e559-7023-b4d0-63a19a64616a","sha256":"bbd5069cdfd0db7b5433b76d17bac40e589e360c86da20fc2e76a57978a73a76","created":"2026-07-14T05:29:21.545Z","duration":40.10394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8796387,"words":[{"word":"ronald","start":6.08,"end":6.58,"confidence":0.8796387,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.04950261861085892}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.04950261861085892}],"sentiment":"neutral","sentiment_score":0.04950261861085892,"num_words":1,"start":6.08,"end":6.58}]}}]},{"alternatives":[{"transcript":"You record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not avail","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":0.6738281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.005195248872041702},{"word":"record","start":0.24,"end":0.71999997,"confidence":0.99316406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01705288141965866},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006502863951027393},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.004165517166256905},{"word":"and","start":1.12,"end":1.36,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011048547923564913},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.00003532320261001587},{"word":"for","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006125258281826973},{"word":"calling","start":1.92,"end":2.42,"confidence":0.98535156,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.008334447629749775},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.00844806618988514},{"word":"see","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.008292602375149727},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006390295457094908},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0010303445160388949},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.009310103952884674},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0008606165647506714},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.006673987023532391},{"word":"thanks","start":12.08,"end":12.58,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4244382977485657},{"word":"please","start":13.085,"end":13.405001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1322753131389618},{"word":"stay","start":13.405001,"end":13.725,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.10509932041168212},{"word":"on","start":13.725,"end":13.965,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07538742572069168},{"word":"the","start":13.965,"end":14.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0013296008110046389},{"word":"line","start":14.045,"end":14.545,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.024829953908920288},{"word":"i'm","start":35.02,"end":35.260002,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.478325217962265},{"word":"sorry","start":35.260002,"end":35.74,"confidence":0.98168945,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.5103381276130676},{"word":"this","start":35.74,"end":35.98,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7920638918876648},{"word":"person","start":35.98,"end":36.38,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7137514352798462},{"word":"is","start":36.38,"end":36.54,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7454962134361267},{"word":"not","start":36.54,"end":36.78,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6998847126960754},{"word":"avail","start":36.78,"end":37.28,"confidence":0.93359375,"punctuated_word":"avail","sentiment":"negative","sentiment_score":-0.35473358631134033}],"paragraphs":{"transcript":"\nYou record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not avail","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.42,"sentiment":"neutral","sentiment_score":-0.007298680255189538},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.0034108742672417846},{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.4244382977485657},{"text":"Please stay on the line.","start":13.085,"end":14.545,"sentiment":"neutral","sentiment_score":-0.06778432279825211},{"text":"I'm sorry.","start":35.02,"end":35.74,"sentiment":"negative","sentiment_score":-0.4943316727876663}],"sentiment":"neutral","sentiment_score":-0.04076782539081962,"num_words":23,"start":0.08,"end":35.74},{"sentences":[{"text":"This person is not avail","start":35.74,"end":37.28,"sentiment":"negative","sentiment_score":-0.6611859679222107}],"sentiment":"negative","sentiment_score":-0.6611859679222107,"num_words":5,"start":35.74,"end":37.28}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not avail","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.42,"sentiment":"neutral","sentiment_score":-0.007298680255189538},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.0034108742672417846}],"sentiment":"neutral","sentiment_score":-0.0023008881447215876,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.04950261861085892}],"sentiment":"neutral","sentiment_score":0.04950261861085892,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.4244382977485657},{"text":"Please stay on the line.","start":13.085,"end":14.545,"sentiment":"neutral","sentiment_score":-0.06778432279825211},{"text":"I'm sorry.","start":35.02,"end":35.74,"sentiment":"negative","sentiment_score":-0.4943316727876663},{"text":"This person is not avail","start":35.74,"end":37.28,"sentiment":"negative","sentiment_score":-0.6611859679222107}],"sentiment":"neutral","sentiment_score":-0.3237751154945447,"channel":1,"num_words":13,"start":12.08,"end":37.28}]},"summary":{"result":"success","short":"You record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not avail"},"intents":{"segments":[{"text":"I'm sorry.","start_word":22,"end_word":23,"intents":[{"intent":"Record and notify","confidence_score":0.0010236021}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.003307723207399249},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4244382977485657},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":-0.06062526255846024},{"text":"I'm sorry. This person is not avail","start_word":22,"end_word":28,"sentiment":"negative","sentiment_score":-0.6095492243766785}],"average":{"sentiment":"neutral","sentiment_score":-0.13843992948532105}}}}