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Thank you.","paragraphs":[{"sentences":[{"text":"Hey there.","start":5.68,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.048391517251729965},{"text":"I just had some query.","start":6.3999996,"end":8.74,"sentiment":"neutral","sentiment_score":0.008678052760660648},{"text":"Just asking you, like, look, I'm using Airtel India's name right now in my phone.","start":9.28,"end":15.775001,"sentiment":"neutral","sentiment_score":0.02112943766017755},{"text":"Is there anything you can help me with?","start":15.775001,"end":17.715,"sentiment":"neutral","sentiment_score":0.04446676513180137},{"text":"Okay.","start":26.015,"end":26.515,"sentiment":"neutral","sentiment_score":-0.06368140876293182}],"sentiment":"neutral","sentiment_score":0.02416669598390018,"num_words":31,"start":5.68,"end":26.515},{"sentences":[{"text":"Alright.","start":33.719997,"end":34.12,"sentiment":"neutral","sentiment_score":0.09689228236675262},{"text":"Thank you so much for that.","start":34.12,"end":35.82,"sentiment":"positive","sentiment_score":0.35974372923374176},{"text":"Have a good day.","start":36.519997,"end":37.579998,"sentiment":"positive","sentiment_score":0.5965826064348221},{"text":"You too.","start":38.68,"end":39.34,"sentiment":"neutral","sentiment_score":0.2599739730358124},{"text":"Thank you.","start":39.399998,"end":40.219997,"sentiment":"positive","sentiment_score":0.36186982691287994}],"sentiment":"positive","sentiment_score":0.3923581788937251,"num_words":15,"start":33.719997,"end":40.219997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey there. I just had some query. Just asking you, like, look, I'm using Airtel India's name right now in my phone. Is there anything you can help me with?\n\nChannel 0: Oh, I'm so sorry. You have reached wrong number because this is Airtel AU. We don't service any other phone number. Asides\n\nChannel 1: Okay.\n\nChannel 0: with Australian phone number, you have to call Airtel India, your local network, to get support.\n\nChannel 1: Alright. Thank you so much\n\nChannel 0: Yeah.\n\nChannel 1: for that.\n\nChannel 0: You're welcome.\n\nChannel 1: Have a good day.\n\nChannel 0: Have a good one. Be safe.\n\nChannel 1: You too.\n\nChannel 0: Bye bye.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"positive","sentiment_score":0.4006367325782776},{"text":"Thank you so much for calling your account.","start":0.88,"end":3.06,"sentiment":"positive","sentiment_score":0.7170152813196182},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.588803102572759}],"sentiment":"positive","sentiment_score":0.6446385065714518,"channel":0,"num_words":15,"start":0.56,"end":4.5},{"sentences":[{"text":"Hey there.","start":5.68,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.048391517251729965},{"text":"I just had some query.","start":6.3999996,"end":8.74,"sentiment":"neutral","sentiment_score":0.008678052760660648},{"text":"Just asking you, like, look, I'm using Airtel India's name right now in my phone.","start":9.28,"end":15.775001,"sentiment":"neutral","sentiment_score":0.02112943766017755},{"text":"Is there anything you can help me with?","start":15.775001,"end":17.715,"sentiment":"neutral","sentiment_score":0.04446676513180137}],"sentiment":"neutral","sentiment_score":0.02709496614212791,"channel":1,"num_words":30,"start":5.68,"end":17.715},{"sentences":[{"text":"Oh, I'm so sorry.","start":18.414999,"end":19.455,"sentiment":"neutral","sentiment_score":-0.1179887019097805},{"text":"You have reached wrong number because this is Airtel AU.","start":19.455,"end":22.575,"sentiment":"neutral","sentiment_score":-0.27637700736522675},{"text":"We don't service any other phone number.","start":22.575,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.2284509241580963},{"text":"Asides","start":25.615,"end":26.015,"sentiment":"neutral","sentiment_score":-0.05889233946800232}],"sentiment":"neutral","sentiment_score":-0.22244425863027573,"channel":0,"num_words":22,"start":18.414999,"end":26.015},{"sentences":[{"text":"Okay.","start":26.015,"end":26.515,"sentiment":"neutral","sentiment_score":-0.06368140876293182}],"sentiment":"neutral","sentiment_score":-0.06368140876293182,"channel":1,"num_words":1,"start":26.015,"end":26.515},{"sentences":[{"text":"with Australian phone number, you have to call Airtel India, your local network, to get support.","start":26.015,"end":32.43,"sentiment":"neutral","sentiment_score":-0.056259470293298364}],"sentiment":"neutral","sentiment_score":-0.056259470293298364,"channel":0,"num_words":16,"start":26.015,"end":32.43},{"sentences":[{"text":"Alright.","start":33.719997,"end":34.12,"sentiment":"neutral","sentiment_score":0.09689228236675262},{"text":"Thank you so much","start":34.12,"end":35.0,"sentiment":"neutral","sentiment_score":0.32811403274536133}],"sentiment":"neutral","sentiment_score":0.2818696826696396,"channel":1,"num_words":5,"start":33.719997,"end":35.0},{"sentences":[{"text":"Yeah.","start":34.89,"end":35.39,"sentiment":"neutral","sentiment_score":0.26181185245513916}],"sentiment":"neutral","sentiment_score":0.26181185245513916,"channel":0,"num_words":1,"start":34.89,"end":35.39},{"sentences":[{"text":"for that.","start":35.0,"end":35.82,"sentiment":"positive","sentiment_score":0.4230031222105026}],"sentiment":"positive","sentiment_score":0.4230031222105026,"channel":1,"num_words":2,"start":35.0,"end":35.82},{"sentences":[{"text":"You're welcome.","start":36.17,"end":36.989998,"sentiment":"positive","sentiment_score":0.529865100979805}],"sentiment":"positive","sentiment_score":0.529865100979805,"channel":0,"num_words":2,"start":36.17,"end":36.989998},{"sentences":[{"text":"Have a good day.","start":36.519997,"end":37.579998,"sentiment":"positive","sentiment_score":0.5965826064348221}],"sentiment":"positive","sentiment_score":0.5965826064348221,"channel":1,"num_words":4,"start":36.519997,"end":37.579998},{"sentences":[{"text":"Have a good one.","start":37.129997,"end":38.17,"sentiment":"positive","sentiment_score":0.5335712358355522},{"text":"Be safe.","start":38.17,"end":38.91,"sentiment":"positive","sentiment_score":0.36577680706977844}],"sentiment":"positive","sentiment_score":0.4776397595802943,"channel":0,"num_words":6,"start":37.129997,"end":38.91},{"sentences":[{"text":"You too.","start":38.68,"end":39.34,"sentiment":"neutral","sentiment_score":0.2599739730358124}],"sentiment":"neutral","sentiment_score":0.2599739730358124,"channel":1,"num_words":2,"start":38.68,"end":39.34},{"sentences":[{"text":"Bye bye.","start":39.05,"end":39.71,"sentiment":"neutral","sentiment_score":0.2132900431752205}],"sentiment":"neutral","sentiment_score":0.2132900431752205,"channel":0,"num_words":2,"start":39.05,"end":39.71},{"sentences":[{"text":"Thank you.","start":39.399998,"end":40.219997,"sentiment":"positive","sentiment_score":0.36186982691287994}],"sentiment":"positive","sentiment_score":0.36186982691287994,"channel":1,"num_words":2,"start":39.399998,"end":40.219997}]},"summary":{"result":"success","short":"The customer called for assistance with their Airtel Hughes name on their phone. The agent informed them that they do not service any other phone number other than Airtel India, their local network, and recommends calling Airtel India to get support. The call ended with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hey there. I just had some query. Just asking you, like, look, I'm using Airtel India's name right now in my phone. Is there anything you can help me with?","start_word":1,"end_word":44,"intents":[{"intent":"Providing information","confidence_score":0.0074270847}]},{"text":"I just had some query. Just asking you, like, look, I'm using Airtel India's name right now in my phone. Is there anything you can help me with?","start_word":17,"end_word":44,"intents":[{"intent":"Asking for assistance","confidence_score":0.0162731}]},{"text":"for that.","start_word":90,"end_word":91,"intents":[{"intent":"Expressing gratitude","confidence_score":0.13749614}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6313807368278503},{"text":"Hey there. I just had some query. Just asking you, like, look, I'm using Airtel India's name right now in my phone. Is there anything you can help me with? Oh, I'm so sorry. You have reached wrong number because this is Airtel AU. We don't service any other phone number. Asides with Okay. Australian phone number, you have to call Airtel India, your local network, to get support. Alright. Thank you so much Yeah.","start_word":15,"end_word":89,"sentiment":"neutral","sentiment_score":-0.043181028217077255},{"text":"for that. You're welcome. Have a good day. Have a good one. Be safe.","start_word":90,"end_word":103,"sentiment":"positive","sentiment_score":0.5089853405952454},{"text":"You too. Bye bye.","start_word":104,"end_word":107,"sentiment":"neutral","sentiment_score":0.226652592420578},{"text":"Thank you.","start_word":108,"end_word":109,"sentiment":"positive","sentiment_score":0.4146680235862732}],"average":{"sentiment":"neutral","sentiment_score":0.13415741920471191}}}}