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Hi. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. David, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.\n\nName of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And in in Melbourne, sir. In New Zealand, sir, there there's none.\n\nOnly in Melbourne in Australia. Mhmm. Mhmm. Yep. But currently, right now, sir, do you mind me asking, are you looking for a MSP that can help you or or what's it?\n\nAlright. I see. Alright. That's it. That that would be fine.\n\nNo worries. 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Yeah. Good. Whereabouts are you based? Where are you based? And do you have Printer's across INZ, Australia and New Zealand? No. Yeah. No. Well, I've got 20 branches across ANZ. I've got 12 in Australia and eight New Zealand. So anything we do has to have a with the company has to be across ANZ because we're we're we're one company. I can't have different MSPs for Australia versus New Zealand. No. We're pretty happy with one we got currently also who is ANZ based. Oh, thank you. 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Yeah. Good. Whereabouts are you based? Where are you based?\n\nAnd do you have Printer's across INZ, Australia and New Zealand? No. Yeah. No. Well, I've got 20 branches across ANZ.\n\nI've got 12 in Australia and eight New Zealand. So anything we do has to have a with the company has to be across ANZ because we're we're we're one company. I can't have different MSPs for Australia versus New Zealand. No. We're pretty happy with one we got currently also who is ANZ based.\n\nOh, thank you. You too.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, ask I'm speaking.","start":0.64,"end":9.07,"sentiment":"neutral","sentiment_score":0.0008391001416991154},{"text":"Yeah.","start":17.595001,"end":17.835,"sentiment":"neutral","sentiment_score":0.188488245010376},{"text":"Good.","start":17.835,"end":18.335,"sentiment":"positive","sentiment_score":0.33620786666870117},{"text":"Whereabouts are you based?","start":59.68,"end":60.98,"sentiment":"neutral","sentiment_score":0.006354068638756871},{"text":"Where are you based?","start":61.52,"end":62.5,"sentiment":"neutral","sentiment_score":0.001482541672885418}],"sentiment":"neutral","sentiment_score":0.02573235248300162,"num_words":22,"start":0.64,"end":62.5},{"sentences":[{"text":"And do you have Printer's across INZ, Australia and New Zealand?","start":64.4,"end":68.615,"sentiment":"neutral","sentiment_score":0.0010878528145522896},{"text":"No.","start":72.835,"end":73.335,"sentiment":"neutral","sentiment_score":-0.0493193119764328},{"text":"Yeah.","start":74.595,"end":74.835,"sentiment":"neutral","sentiment_score":-0.02005848102271557},{"text":"No.","start":74.835,"end":74.994995,"sentiment":"neutral","sentiment_score":-0.03906617313623428},{"text":"Well, I've got 20 branches across ANZ.","start":74.994995,"end":77.075,"sentiment":"neutral","sentiment_score":-0.022665105494005338}],"sentiment":"neutral","sentiment_score":-0.012149205887302136,"num_words":21,"start":64.4,"end":77.075},{"sentences":[{"text":"I've got 12 in Australia and eight New Zealand.","start":77.075,"end":79.41,"sentiment":"neutral","sentiment_score":-0.010450944821867678},{"text":"So anything we do has to have a with the company has to be across ANZ because we're we're we're one company.","start":79.490005,"end":85.810005,"sentiment":"neutral","sentiment_score":-0.028255655684254387},{"text":"I can't have different MSPs for Australia versus New Zealand.","start":85.810005,"end":91.515,"sentiment":"neutral","sentiment_score":-0.10808558613061905},{"text":"No.","start":98.715,"end":98.875,"sentiment":"neutral","sentiment_score":-0.2621043920516968},{"text":"We're pretty happy with one we got currently also who is ANZ based.","start":98.875,"end":103.64251,"sentiment":"neutral","sentiment_score":-0.25593654009012073}],"sentiment":"neutral","sentiment_score":-0.0979239673269066,"num_words":55,"start":77.075,"end":103.64251},{"sentences":[{"text":"Oh, thank you.","start":104.696075,"end":108.30322,"sentiment":"neutral","sentiment_score":0.10808145627379417},{"text":"You too.","start":109.3568,"end":111.41036,"sentiment":"neutral","sentiment_score":0.19169805943965912}],"sentiment":"neutral","sentiment_score":0.14152809754014015,"num_words":5,"start":104.696075,"end":111.41036}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, ask I'm speaking.\n\nChannel 0: Hi. Hi. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good.\n\nChannel 0: Alright. Okay. That's wonderful. David, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.\n\nName of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.\n\nChannel 1: Whereabouts\n\nChannel 0: And\n\nChannel 1: are you based? Where are you based?\n\nChannel 0: in in Melbourne, sir.\n\nChannel 1: And do you have Printer's across INZ, Australia and New Zealand?\n\nChannel 0: In New Zealand, sir, there there's none. Only in Melbourne\n\nChannel 1: No.\n\nChannel 0: in Australia.\n\nChannel 1: Yeah. No. Well, I've got 20 branches across ANZ. I've got 12 in Australia and eight New Zealand. So anything we do has to have a with the company has to be across\n\nChannel 0: Mhmm.\n\nChannel 1: ANZ because we're we're we're one company. I can't have different MSPs for Australia versus New Zealand.\n\nChannel 0: Mhmm. Yep. But currently, right now, sir, do you mind me asking, are you looking for a MSP that can help you or or what's\n\nChannel 1: No. We're pretty happy with one we got currently also who is ANZ based.\n\nChannel 0: it? Alright. I see.\n\nChannel 1: Oh,\n\nChannel 0: Alright. That's it. That that would be\n\nChannel 1: thank\n\nChannel 0: fine. No\n\nChannel 1: you.\n\nChannel 0: worries. Thank\n\nChannel 1: You\n\nChannel 0: you, David. Have a good day.\n\nChannel 1: too.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, ask I'm speaking.","start":0.64,"end":9.07,"sentiment":"neutral","sentiment_score":0.0008391001416991154}],"sentiment":"neutral","sentiment_score":0.0008391001416991154,"channel":1,"num_words":12,"start":0.64,"end":9.07},{"sentences":[{"text":"Hi.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.061923444271087646},{"text":"Hi.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.1238282322883606},{"text":"Good morning.","start":10.08,"end":10.82,"sentiment":"neutral","sentiment_score":0.29769186675548553},{"text":"David, it's Ronald from Cloud Solution IT.","start":11.679999,"end":15.54,"sentiment":"neutral","sentiment_score":0.2388316967657634},{"text":"How are you doing 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with you, it was November of last year.","start":21.105,"end":27.765,"sentiment":"neutral","sentiment_score":0.09549994006132086},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start":28.880001,"end":38.98,"sentiment":"neutral","sentiment_score":0.08811417153036152}],"sentiment":"neutral","sentiment_score":0.1251054049892859,"channel":0,"num_words":55,"start":18.945,"end":38.98},{"sentences":[{"text":"Name of the company again, David, it's Cloud Solution IT.","start":39.92,"end":43.635002,"sentiment":"neutral","sentiment_score":0.07549019567668439},{"text":"We are a managed service provider.","start":44.415,"end":46.675003,"sentiment":"neutral","sentiment_score":0.07987179855505626},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many 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based?","start":61.52,"end":62.5,"sentiment":"neutral","sentiment_score":0.001482541672885418}],"sentiment":"neutral","sentiment_score":0.0028020433549370083,"channel":1,"num_words":7,"start":60.239998,"end":62.5},{"sentences":[{"text":"in in Melbourne, sir.","start":62.29,"end":64.15,"sentiment":"neutral","sentiment_score":0.005376386223360896}],"sentiment":"neutral","sentiment_score":0.005376386223360896,"channel":0,"num_words":4,"start":62.29,"end":64.15},{"sentences":[{"text":"And do you have Printer's across INZ, Australia and New Zealand?","start":64.4,"end":68.615,"sentiment":"neutral","sentiment_score":0.0010878528145522896}],"sentiment":"neutral","sentiment_score":0.0010878528145522896,"channel":1,"num_words":11,"start":64.4,"end":68.615},{"sentences":[{"text":"In New Zealand, sir, there there's none.","start":70.125,"end":72.225,"sentiment":"neutral","sentiment_score":-0.034305429086089134},{"text":"Only in Melbourne","start":72.284996,"end":73.244995,"sentiment":"neutral","sentiment_score":-0.037983366598685585}],"sentiment":"neutral","sentiment_score":-0.03540881033986807,"channel":0,"num_words":10,"start":70.125,"end":73.244995},{"sentences":[{"text":"No.","start":72.835,"end":73.335,"sentiment":"neutral","sentiment_score":-0.0493193119764328}],"sentiment":"neutral","sentiment_score":-0.0493193119764328,"channel":1,"num_words":1,"start":72.835,"end":73.335},{"sentences":[{"text":"in Australia.","start":73.564995,"end":74.225,"sentiment":"neutral","sentiment_score":-0.04096606560051441}],"sentiment":"neutral","sentiment_score":-0.04096606560051441,"channel":0,"num_words":2,"start":73.564995,"end":74.225},{"sentences":[{"text":"Yeah.","start":74.595,"end":74.835,"sentiment":"neutral","sentiment_score":-0.02005848102271557},{"text":"No.","start":74.835,"end":74.994995,"sentiment":"neutral","sentiment_score":-0.03906617313623428},{"text":"Well, I've got 20 branches across 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David.","start":109.375,"end":110.255,"sentiment":"positive","sentiment_score":0.38901573419570923},{"text":"Have a good day.","start":110.255,"end":111.235,"sentiment":"positive","sentiment_score":0.43484528362751007}],"sentiment":"positive","sentiment_score":0.4195687671502431,"channel":0,"num_words":6,"start":109.375,"end":111.235},{"sentences":[{"text":"too.","start":110.91036,"end":111.41036,"sentiment":"neutral","sentiment_score":0.0949188470840454}],"sentiment":"neutral","sentiment_score":0.0949188470840454,"channel":1,"num_words":1,"start":110.91036,"end":111.41036}]},"summary":{"result":"success","short":"The customer, Ronald, is calling from Cloud Solutions IT to introduce their company and services to the agent. He mentions that they are a managed service provider and Microsoft trusted partner. He asks if there is a MSP available to help with their work in Australia and New Zealand, but the agent explains that they are already happy with their current MSP. The call ends with the agent thanking the customer for calling."},"intents":{"segments":[{"text":"David, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start_word":34,"end_word":84,"intents":[{"intent":"Introduce company","confidence_score":0.08405097}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, ask I'm speaking. Hi. Hi. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today? 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Whereabouts And are you based? Where are you based? in in Melbourne, sir. And do you have Printer's across INZ, Australia and New Zealand? In New Zealand, sir, there there's none. Only in Melbourne No. in Australia. Yeah. No. Well, I've got 20 branches across ANZ. I've got 12 in Australia and eight New Zealand. So anything we do has to have a with the company has to be across Mhmm. ANZ because we're we're we're one company. I can't have different MSPs for Australia versus New Zealand. Mhmm. Yep. But currently, right now, sir, do you mind me asking, are you looking for a MSP that can help you or or what's No. We're pretty happy with one we got currently also who is ANZ based. it? Alright. I see. Oh, Alright. That's it. That that would be thank fine. No you. worries.","start_word":34,"end_word":269,"sentiment":"neutral","sentiment_score":0.005727097392082214},{"text":"Thank You you, David. Have a good day.","start_word":270,"end_word":277,"sentiment":"positive","sentiment_score":0.3929292559623718},{"text":"too.","start_word":278,"end_word":278,"sentiment":"neutral","sentiment_score":0.14363712072372437}],"average":{"sentiment":"neutral","sentiment_score":0.04562711372649927}}}}