{"metadata":{"transaction_key":"deprecated","request_id":"01a0f54e-61e8-7ed2-811a-0d734c19d462","sha256":"2f64b91456ef98ca7bc72df8871b091947163ddab2e45ea75694f36d04589a2e","created":"2026-10-01T02:32:30.994Z","duration":46.727936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":96,"output_tokens":34},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Steve Simpson. Hello? Yes. Hello. Good morning, Steve. Oh, I'm looking for Steve. Oh, Steve Steve Simpson. Thank you.","confidence":0.98413086,"words":[{"word":"i'm","start":6.96,"end":7.2,"confidence":0.8342285,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.018434636294841766},{"word":"looking","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01798691228032112},{"word":"for","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015222936868667604},{"word":"steve","start":7.8399997,"end":8.34,"confidence":0.9658203,"punctuated_word":"Steve","sentiment":"neutral","sentiment_score":0.03940946981310845},{"word":"simpson","start":8.48,"end":8.98,"confidence":0.98413086,"punctuated_word":"Simpson.","sentiment":"neutral","sentiment_score":0.03986068814992905},{"word":"hello","start":22.465,"end":22.965,"confidence":0.70947266,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03867630660533905},{"word":"yes","start":23.105,"end":23.425,"confidence":0.7973633,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07154224812984467},{"word":"hello","start":23.425,"end":23.744999,"confidence":0.99609375,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09262368083000184},{"word":"good","start":23.744999,"end":23.904999,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2554018199443817},{"word":"morning","start":23.904999,"end":24.305,"confidence":0.9785156,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.2256354987621307},{"word":"steve","start":24.305,"end":24.805,"confidence":0.98706055,"punctuated_word":"Steve.","sentiment":"neutral","sentiment_score":0.18449583649635315},{"word":"oh","start":27.904999,"end":28.305,"confidence":0.96777344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04269754886627197},{"word":"i'm","start":28.305,"end":28.545,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.029233869165182114},{"word":"looking","start":28.545,"end":28.865,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.03359782695770264},{"word":"for","start":28.865,"end":29.185,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02846473455429077},{"word":"steve","start":29.185,"end":29.685,"confidence":0.9614258,"punctuated_word":"Steve.","sentiment":"neutral","sentiment_score":-0.0200364850461483},{"word":"oh","start":34.010002,"end":34.41,"confidence":0.82177734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2255557477474213},{"word":"steve","start":34.41,"end":34.91,"confidence":0.9970703,"punctuated_word":"Steve","sentiment":"neutral","sentiment_score":-0.17034010589122772},{"word":"steve","start":35.29,"end":35.79,"confidence":0.60302734,"punctuated_word":"Steve","sentiment":"neutral","sentiment_score":-0.1446875035762787},{"word":"simpson","start":36.170002,"end":36.670002,"confidence":0.89282227,"punctuated_word":"Simpson.","sentiment":"neutral","sentiment_score":-0.1235586404800415},{"word":"thank","start":41.21,"end":41.53,"confidence":0.6503906,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16131220757961273},{"word":"you","start":41.53,"end":42.03,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.028355933725833893}],"paragraphs":{"transcript":"\nI'm looking for Steve Simpson. Hello? Yes. Hello. Good morning, Steve.\n\nOh, I'm looking for Steve. Oh, Steve Steve Simpson. Thank you.","paragraphs":[{"sentences":[{"text":"I'm looking for Steve Simpson.","start":6.96,"end":8.98,"sentiment":"neutral","sentiment_score":0.026182928681373598},{"text":"Hello?","start":22.465,"end":22.965,"sentiment":"neutral","sentiment_score":0.03867630660533905},{"text":"Yes.","start":23.105,"end":23.425,"sentiment":"neutral","sentiment_score":0.07154224812984467},{"text":"Hello.","start":23.425,"end":23.744999,"sentiment":"neutral","sentiment_score":0.09262368083000184},{"text":"Good morning, Steve.","start":23.744999,"end":24.805,"sentiment":"neutral","sentiment_score":0.22184438506762186}],"sentiment":"neutral","sentiment_score":0.09084454856135628,"num_words":11,"start":6.96,"end":24.805},{"sentences":[{"text":"Oh, I'm looking for Steve.","start":27.904999,"end":29.685,"sentiment":"neutral","sentiment_score":-0.030806092917919158},{"text":"Oh, Steve Steve Simpson.","start":34.010002,"end":36.670002,"sentiment":"neutral","sentiment_score":-0.1660354994237423},{"text":"Thank you.","start":41.21,"end":42.03,"sentiment":"neutral","sentiment_score":0.09483407065272331}],"sentiment":"neutral","sentiment_score":-0.057136756452647125,"num_words":11,"start":27.904999,"end":42.03}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Steve Simpson. Please stay on the line. Hello? Sorry? Steve? No. You have the wrong number. Yeah. You have the wrong number. That's not my name. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.24,"end":0.71999997,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03789620101451874},{"word":"if","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.027100279927253723},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02388612926006317},{"word":"record","start":1.12,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.018631070852279663},{"word":"your","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018558122217655185},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01658681407570839},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.023857541382312775},{"word":"reason","start":2.1599998,"end":2.48,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.017956968396902084},{"word":"for","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024253202602267265},{"word":"calling","start":2.72,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.03244095668196678},{"word":"i'll","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.037153489887714386},{"word":"see","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03740919381380081},{"word":"if","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.026774514466524124},{"word":"this","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021854646503925323},{"word":"person","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.025795828551054},{"word":"is","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01849443092942238},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02705460414290428},{"word":"thanks","start":14.675,"end":15.075,"confidence":0.8269043,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4575613141059875},{"word":"steve","start":15.075,"end":15.475,"confidence":0.9980469,"punctuated_word":"Steve","sentiment":"positive","sentiment_score":0.41060319542884827},{"word":"simpson","start":15.475,"end":15.975,"confidence":0.99560547,"punctuated_word":"Simpson.","sentiment":"positive","sentiment_score":0.33544206619262695},{"word":"please","start":16.195,"end":16.515,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.14953041076660156},{"word":"stay","start":16.515,"end":16.755001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.17165163159370422},{"word":"on","start":16.755001,"end":16.915,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1893070638179779},{"word":"the","start":16.915,"end":17.075,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15818776190280914},{"word":"line","start":17.075,"end":17.575,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.18302416801452637},{"word":"hello","start":21.475,"end":21.975,"confidence":0.82128906,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05506208539009094},{"word":"sorry","start":26.275,"end":26.775,"confidence":0.8601074,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.06919270008802414},{"word":"steve","start":31.23,"end":31.71,"confidence":0.7426758,"punctuated_word":"Steve?","sentiment":"neutral","sentiment_score":-0.02075694128870964},{"word":"no","start":31.71,"end":31.869999,"confidence":0.87719727,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5657870769500732},{"word":"you","start":31.869999,"end":32.03,"confidence":0.99316406,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.7350642681121826},{"word":"have","start":32.03,"end":32.19,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.738131582736969},{"word":"the","start":32.19,"end":32.27,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.680616021156311},{"word":"wrong","start":32.27,"end":32.59,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.6156992316246033},{"word":"number","start":32.59,"end":33.09,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5506868362426758},{"word":"yeah","start":37.15,"end":37.47,"confidence":0.744751,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.264424204826355},{"word":"you","start":37.47,"end":37.55,"confidence":0.99121094,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5809852480888367},{"word":"have","start":37.55,"end":37.71,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.6067186594009399},{"word":"the","start":37.71,"end":37.87,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5745834708213806},{"word":"wrong","start":37.87,"end":38.03,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.6055200695991516},{"word":"number","start":38.03,"end":38.35,"confidence":0.98706055,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5740886926651001},{"word":"that's","start":38.35,"end":38.59,"confidence":0.94921875,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.6702252626419067},{"word":"not","start":38.59,"end":38.83,"confidence":0.9902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6142936944961548},{"word":"my","start":38.83,"end":38.91,"confidence":0.9980469,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5814546346664429},{"word":"name","start":38.91,"end":39.41,"confidence":0.99658203,"punctuated_word":"name.","sentiment":"negative","sentiment_score":-0.5909197926521301},{"word":"thank","start":41.55,"end":41.87,"confidence":0.90625,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32687777280807495},{"word":"you","start":41.87,"end":42.27,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2868584990501404},{"word":"bye","start":42.27,"end":42.662937,"confidence":0.95532227,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09952939301729202}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Steve Simpson. Please stay on the line. Hello?\n\nSorry? Steve? No. You have the wrong number. Yeah.\n\nYou have the wrong number. That's not my name. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.03789620101451874},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":4.98,"sentiment":"neutral","sentiment_score":0.024862987105734646},{"text":"Thanks, Steve Simpson.","start":14.675,"end":15.975,"sentiment":"positive","sentiment_score":0.40120219190915424},{"text":"Please stay on the line.","start":16.195,"end":17.575,"sentiment":"neutral","sentiment_score":0.17034020721912385},{"text":"Hello?","start":21.475,"end":21.975,"sentiment":"neutral","sentiment_score":0.05506208539009094}],"sentiment":"neutral","sentiment_score":0.097925911227671,"num_words":26,"start":0.24,"end":21.975},{"sentences":[{"text":"Sorry?","start":26.275,"end":26.775,"sentiment":"neutral","sentiment_score":0.06919270008802414},{"text":"Steve?","start":31.23,"end":31.71,"sentiment":"neutral","sentiment_score":-0.02075694128870964},{"text":"No.","start":31.71,"end":31.869999,"sentiment":"negative","sentiment_score":-0.5657870769500732},{"text":"You have the wrong number.","start":31.869999,"end":33.09,"sentiment":"negative","sentiment_score":-0.6640395879745483},{"text":"Yeah.","start":37.15,"end":37.47,"sentiment":"neutral","sentiment_score":-0.264424204826355}],"sentiment":"negative","sentiment_score":-0.45577482920553947,"num_words":9,"start":26.275,"end":37.47},{"sentences":[{"text":"You have the wrong number.","start":37.47,"end":38.35,"sentiment":"negative","sentiment_score":-0.5883792281150818},{"text":"That's not my name.","start":38.35,"end":39.41,"sentiment":"negative","sentiment_score":-0.6142233461141586},{"text":"Thank you.","start":41.55,"end":42.27,"sentiment":"neutral","sentiment_score":0.30686813592910767},{"text":"Bye.","start":42.27,"end":42.662937,"sentiment":"neutral","sentiment_score":0.09952939301729202}],"sentiment":"negative","sentiment_score":-0.39046032167971134,"num_words":12,"start":37.47,"end":42.662937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Steve Simpson.\n\nChannel 1: Thanks, Steve Simpson. Please stay on the line. Hello?\n\nChannel 0: Hello? Yes. Hello. Good morning, Steve.\n\nChannel 1: Sorry?\n\nChannel 0: Oh, I'm looking for Steve.\n\nChannel 1: Steve? No. You have the wrong number.\n\nChannel 0: Oh, Steve Steve Simpson.\n\nChannel 1: Yeah. You have the wrong number. That's not my name.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.03789620101451874},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":4.98,"sentiment":"neutral","sentiment_score":0.024862987105734646}],"sentiment":"neutral","sentiment_score":0.025629646747427827,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"I'm looking for Steve Simpson.","start":6.96,"end":8.98,"sentiment":"neutral","sentiment_score":0.026182928681373598}],"sentiment":"neutral","sentiment_score":0.026182928681373598,"channel":0,"num_words":5,"start":6.96,"end":8.98},{"sentences":[{"text":"Thanks, Steve Simpson.","start":14.675,"end":15.975,"sentiment":"positive","sentiment_score":0.40120219190915424},{"text":"Please stay on the line.","start":16.195,"end":17.575,"sentiment":"neutral","sentiment_score":0.17034020721912385},{"text":"Hello?","start":21.475,"end":21.975,"sentiment":"neutral","sentiment_score":0.05506208539009094}],"sentiment":"neutral","sentiment_score":0.23448552191257477,"channel":1,"num_words":9,"start":14.675,"end":21.975},{"sentences":[{"text":"Hello?","start":22.465,"end":22.965,"sentiment":"neutral","sentiment_score":0.03867630660533905},{"text":"Yes.","start":23.105,"end":23.425,"sentiment":"neutral","sentiment_score":0.07154224812984467},{"text":"Hello.","start":23.425,"end":23.744999,"sentiment":"neutral","sentiment_score":0.09262368083000184},{"text":"Good morning, Steve.","start":23.744999,"end":24.805,"sentiment":"neutral","sentiment_score":0.22184438506762186}],"sentiment":"neutral","sentiment_score":0.1447292317946752,"channel":0,"num_words":6,"start":22.465,"end":24.805},{"sentences":[{"text":"Sorry?","start":26.275,"end":26.775,"sentiment":"neutral","sentiment_score":0.06919270008802414}],"sentiment":"neutral","sentiment_score":0.06919270008802414,"channel":1,"num_words":1,"start":26.275,"end":26.775},{"sentences":[{"text":"Oh, I'm looking for Steve.","start":27.904999,"end":29.685,"sentiment":"neutral","sentiment_score":-0.030806092917919158}],"sentiment":"neutral","sentiment_score":-0.030806092917919158,"channel":0,"num_words":5,"start":27.904999,"end":29.685},{"sentences":[{"text":"Steve?","start":31.23,"end":31.71,"sentiment":"neutral","sentiment_score":-0.02075694128870964},{"text":"No.","start":31.71,"end":31.869999,"sentiment":"negative","sentiment_score":-0.5657870769500732},{"text":"You have the wrong number.","start":31.869999,"end":33.09,"sentiment":"negative","sentiment_score":-0.6640395879745483}],"sentiment":"negative","sentiment_score":-0.5581059940159321,"channel":1,"num_words":7,"start":31.23,"end":33.09},{"sentences":[{"text":"Oh, Steve Steve Simpson.","start":34.010002,"end":36.670002,"sentiment":"neutral","sentiment_score":-0.1660354994237423}],"sentiment":"neutral","sentiment_score":-0.1660354994237423,"channel":0,"num_words":4,"start":34.010002,"end":36.670002},{"sentences":[{"text":"Yeah.","start":37.15,"end":37.47,"sentiment":"neutral","sentiment_score":-0.264424204826355},{"text":"You have the wrong number.","start":37.47,"end":38.35,"sentiment":"negative","sentiment_score":-0.5883792281150818},{"text":"That's not my name.","start":38.35,"end":39.41,"sentiment":"negative","sentiment_score":-0.6142233461141586}],"sentiment":"negative","sentiment_score":-0.5663213729858398,"channel":1,"num_words":10,"start":37.15,"end":39.41},{"sentences":[{"text":"Thank you.","start":41.21,"end":42.03,"sentiment":"neutral","sentiment_score":0.09483407065272331}],"sentiment":"neutral","sentiment_score":0.09483407065272331,"channel":0,"num_words":2,"start":41.21,"end":42.03},{"sentences":[{"text":"Thank you.","start":41.55,"end":42.27,"sentiment":"neutral","sentiment_score":0.30686813592910767},{"text":"Bye.","start":42.27,"end":42.662937,"sentiment":"neutral","sentiment_score":0.09952939301729202}],"sentiment":"neutral","sentiment_score":0.23775522162516913,"channel":1,"num_words":3,"start":41.55,"end":42.662937}]},"summary":{"result":"success","short":"The caller is trying to reach Steve Simpson but has the wrong number and apologizes. The agent confirms the caller has the wrong number and thanks them before ending the call."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Steve Simpson. Thanks, Steve Simpson.","start_word":1,"end_word":24,"intents":[{"intent":"Check availability","confidence_score":0.032384858}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Steve Simpson.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.027155542746186256},{"text":"Thanks, Steve Simpson.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.3993220031261444},{"text":"Please stay on the line. Hello? Hello? Yes. Hello. Good morning, Steve. Sorry? Oh, I'm looking for Steve. Steve?","start_word":25,"end_word":43,"sentiment":"neutral","sentiment_score":0.07649491727352142},{"text":"No. You have the wrong number.","start_word":44,"end_word":49,"sentiment":"negative","sentiment_score":-0.6253073215484619},{"text":"Oh, Steve Steve Simpson. Yeah.","start_word":50,"end_word":54,"sentiment":"neutral","sentiment_score":-0.192763090133667},{"text":"You have the wrong number. That's not my name.","start_word":55,"end_word":63,"sentiment":"negative","sentiment_score":-0.6080191731452942},{"text":"Thank you. Thank you. Bye.","start_word":64,"end_word":68,"sentiment":"neutral","sentiment_score":0.16925543546676636}],"average":{"sentiment":"neutral","sentiment_score":-0.0720683403734891}}}}