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I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello?\n\nSam speaking. No. No. It's okay. No.\n\nYeah. No. Look. Still, it I mean, it's on the radar, but definitely not a priority right now. Yeah.\n\nCorrect. We've got an active contract at the moment. Yeah. Look, it's probably better to do it closer to the time, which is February next year. No worries.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":0.024521698554356892},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.34,"sentiment":"neutral","sentiment_score":0.03286415285297802},{"text":"Thanks, Andrew.","start":11.36,"end":12.42,"sentiment":"positive","sentiment_score":0.3721307963132858},{"text":"Please stay on the line.","start":12.855,"end":14.235,"sentiment":"neutral","sentiment_score":0.23113491535186767},{"text":"Hello?","start":30.01,"end":30.49,"sentiment":"neutral","sentiment_score":0.07351844757795334}],"sentiment":"neutral","sentiment_score":0.11193494658385005,"num_words":21,"start":0.39999998,"end":30.49},{"sentences":[{"text":"Sam speaking.","start":30.49,"end":31.31,"sentiment":"neutral","sentiment_score":0.03428107965737581},{"text":"No.","start":39.385002,"end":39.885002,"sentiment":"neutral","sentiment_score":-0.1932663917541504},{"text":"No.","start":42.098,"end":42.598,"sentiment":"neutral","sentiment_score":-0.1120939999818802},{"text":"It's okay.","start":44.811,"end":53.3,"sentiment":"neutral","sentiment_score":-0.027640221640467644},{"text":"No.","start":53.3,"end":53.55,"sentiment":"neutral","sentiment_score":-0.10315544903278352}],"sentiment":"neutral","sentiment_score":-0.05646201781928539,"num_words":7,"start":30.49,"end":53.55},{"sentences":[{"text":"Yeah.","start":56.19,"end":56.69,"sentiment":"neutral","sentiment_score":-0.0033143721520900726},{"text":"No.","start":67.945,"end":68.265,"sentiment":"neutral","sentiment_score":-0.18631476163864136},{"text":"Look.","start":68.265,"end":68.765,"sentiment":"neutral","sentiment_score":-0.18177391588687897},{"text":"Still, it I mean, it's on the radar, but definitely not a priority right now.","start":69.225006,"end":73.325005,"sentiment":"neutral","sentiment_score":-0.3304803599913915},{"text":"Yeah.","start":80.185005,"end":80.585,"sentiment":"neutral","sentiment_score":0.013889520429074764}],"sentiment":"neutral","sentiment_score":-0.2797220489010215,"num_words":19,"start":56.19,"end":80.585},{"sentences":[{"text":"Correct.","start":80.585,"end":80.985,"sentiment":"neutral","sentiment_score":0.044066861271858215},{"text":"We've got an active contract at the moment.","start":80.985,"end":90.3125,"sentiment":"neutral","sentiment_score":0.02980830380693078},{"text":"Yeah.","start":107.705,"end":108.104996,"sentiment":"neutral","sentiment_score":-0.023494074121117592},{"text":"Look, it's probably better to do it closer to the time, which is February next year.","start":108.104996,"end":115.299995,"sentiment":"neutral","sentiment_score":-0.08658088999800384},{"text":"No worries.","start":130.025,"end":130.685,"sentiment":"neutral","sentiment_score":0.18111425638198853}],"sentiment":"neutral","sentiment_score":-0.027286661057067767,"num_words":28,"start":80.585,"end":130.685},{"sentences":[{"text":"Alright.","start":134.825,"end":135.30501,"sentiment":"neutral","sentiment_score":0.22057871520519257},{"text":"Bye.","start":135.30501,"end":135.80501,"sentiment":"neutral","sentiment_score":0.17745278775691986}],"sentiment":"neutral","sentiment_score":0.1990157514810562,"num_words":2,"start":134.825,"end":135.80501}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello? Sam speaking.\n\nChannel 0: Oh, yes. Hi, Sam. It's Andrew from Vigilance AI. Sam, have I caught you in a bad time?\n\nChannel 1: No.\n\nChannel 0: Oh, yes.\n\nChannel 1: No.\n\nChannel 0: Sam, just wanted to\n\nChannel 1: It's\n\nChannel 0: speak with you because we have actually spoken a few months ago, and I don't know if you still remember. But please send you an\n\nChannel 1: okay.\n\nChannel 0: email\n\nChannel 1: No.\n\nChannel 0: with our information.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It's regarding our AI MDR platform, Sam, and I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: No. Look. Still, it I mean, it's on the radar, but definitely not a priority right now.\n\nChannel 0: Oh, is it because you guys still have a cybersecurity in place?\n\nChannel 1: Yeah. Correct. We've got an active contract at the\n\nChannel 0: Oh, I see. Well, as before, you know,\n\nChannel 1: moment.\n\nChannel 0: we just wanna see if you're interested in seeing how we compare. That way, when a renewal comes, we'll have a good way to deal a good contract. Well, whether it's them or if you're looking for a new one.\n\nChannel 1: Yeah. Look, it's probably better to do it closer to the time, which is February next year.\n\nChannel 0: Oh, gotcha. I can definitely note that February next year. Alright. I I can contact you next year for that, Sam. Well, mate, I just wanna thank you for giving me this detail.\n\nChannel 1: No worries.\n\nChannel 0: Yeah. I'm going to let you go, Sam. Thank you for your time. Take care.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":0.024521698554356892},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.34,"sentiment":"neutral","sentiment_score":0.03286415285297802}],"sentiment":"neutral","sentiment_score":0.029013789330537502,"channel":1,"num_words":13,"start":0.39999998,"end":4.34},{"sentences":[{"text":"Andrew.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.09988381713628768}],"sentiment":"neutral","sentiment_score":0.09988381713628768,"channel":0,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"Thanks, Andrew.","start":11.36,"end":12.42,"sentiment":"positive","sentiment_score":0.3721307963132858},{"text":"Please stay on the 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to","start":42.33,"end":44.35,"sentiment":"neutral","sentiment_score":-0.03228826681151986}],"sentiment":"neutral","sentiment_score":-0.03228826681151986,"channel":0,"num_words":4,"start":42.33,"end":44.35},{"sentences":[{"text":"It's","start":44.811,"end":45.311,"sentiment":"neutral","sentiment_score":-0.029513828456401825}],"sentiment":"neutral","sentiment_score":-0.029513828456401825,"channel":1,"num_words":1,"start":44.811,"end":45.311},{"sentences":[{"text":"speak with you because we have actually spoken a few months ago, and I don't know if you still remember.","start":45.614998,"end":51.555,"sentiment":"neutral","sentiment_score":-0.0545732319355011},{"text":"But please send you 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know,","start":86.96,"end":89.84,"sentiment":"neutral","sentiment_score":0.03334639072418213}],"sentiment":"neutral","sentiment_score":0.025655537145212293,"channel":0,"num_words":8,"start":85.12,"end":89.84},{"sentences":[{"text":"moment.","start":89.8125,"end":90.3125,"sentiment":"neutral","sentiment_score":0.04335510730743408}],"sentiment":"neutral","sentiment_score":0.04335510730743408,"channel":1,"num_words":1,"start":89.8125,"end":90.3125},{"sentences":[{"text":"we just wanna see if you're interested in seeing how we compare.","start":89.84,"end":94.18,"sentiment":"neutral","sentiment_score":0.0837537565579017},{"text":"That way, when a renewal comes, we'll have a good way to deal a good contract.","start":94.72,"end":102.515,"sentiment":"neutral","sentiment_score":0.1076757125556469},{"text":"Well, whether it's them or if you're looking for a new 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worries.","start":130.025,"end":130.685,"sentiment":"neutral","sentiment_score":0.18111425638198853}],"sentiment":"neutral","sentiment_score":0.18111425638198853,"channel":1,"num_words":2,"start":130.025,"end":130.685},{"sentences":[{"text":"Yeah.","start":131.30295,"end":131.70294,"sentiment":"neutral","sentiment_score":0.24247470498085025},{"text":"I'm going to let you go, Sam.","start":131.70294,"end":133.24295,"sentiment":"neutral","sentiment_score":0.3171820853437696},{"text":"Thank you for your time.","start":133.38295,"end":134.42294,"sentiment":"positive","sentiment_score":0.5425194144248963},{"text":"Take care.","start":134.42294,"end":135.16295,"sentiment":"positive","sentiment_score":0.3886439800262451}],"sentiment":"positive","sentiment_score":0.39684228897094725,"channel":0,"num_words":15,"start":131.30295,"end":135.16295},{"sentences":[{"text":"Alright.","start":134.825,"end":135.30501,"sentiment":"neutral","sentiment_score":0.22057871520519257},{"text":"Bye.","start":135.30501,"end":135.80501,"sentiment":"neutral","sentiment_score":0.17745278775691986}],"sentiment":"neutral","sentiment_score":0.1990157514810562,"channel":1,"num_words":2,"start":134.825,"end":135.80501},{"sentences":[{"text":"Bye bye.","start":136.34294,"end":137.00294,"sentiment":"neutral","sentiment_score":0.12809622287750244}],"sentiment":"neutral","sentiment_score":0.12809622287750244,"channel":0,"num_words":2,"start":136.34294,"end":137.00294}]},"summary":{"result":"success","short":"An agent from an AI company called a customer named Sam to follow up on their previous conversation about their MDR platform. The agent suggests scheduling a demo, but Sam declines and asks for an email with their information instead. The agent agrees to contact Sam next year in February."},"intents":{"segments":[{"text":"It's regarding our AI MDR platform, Sam, and I just wanted to follow-up and see if now might be a better time to schedule a quick demo. No. Look.","start_word":84,"end_word":112,"intents":[{"intent":"Schedule a demo","confidence_score":0.054155283}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.03782620653510094},{"text":"Thanks, Andrew.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.372130811214447},{"text":"Please stay on the line. Hello? Sam speaking. Oh, yes. Hi, Sam. It's Andrew from Vigilance AI. Sam, have I caught you in a bad time? No. Oh, yes. No. Sam, just wanted to It's speak with you because we have actually spoken a few months ago, and I don't know if you still remember. But please send you an okay. email No. with our information. Yeah. Yeah. It's regarding our AI MDR platform, Sam, and I just wanted to follow-up and see if now might be a better time to schedule a quick demo. No. Look. Still, it I mean, it's on the radar, but definitely not a priority right now. Oh, is it because you guys still have a cybersecurity in place? Yeah. Correct. We've got an active contract at the Oh, I see. Well, as before, you know, moment. we just wanna see if you're interested in seeing how we compare. That way, when a renewal comes, we'll have a good way to deal a good contract. Well, whether it's them or if you're looking for a new one. Yeah. Look, it's probably better to do it closer to the time, which is February next year. Oh, gotcha. I can definitely note that February next year. Alright. I I can contact you next year for that, Sam.","start_word":16,"end_word":235,"sentiment":"neutral","sentiment_score":-0.011357642710208893},{"text":"Well, mate, I just wanna thank you for giving me this detail.","start_word":236,"end_word":247,"sentiment":"positive","sentiment_score":0.3647300601005554},{"text":"No worries. Yeah. I'm going to let you go, Sam.","start_word":248,"end_word":257,"sentiment":"neutral","sentiment_score":0.2850983738899231},{"text":"Thank you for your time. Take care.","start_word":258,"end_word":264,"sentiment":"positive","sentiment_score":0.4813622534275055},{"text":"Alright. Bye. Bye bye.","start_word":265,"end_word":268,"sentiment":"neutral","sentiment_score":0.17464010417461395}],"average":{"sentiment":"neutral","sentiment_score":0.03923248406031623}}}}