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Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Chris Walker speaking.","start":1.4399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.00035546813160181046}],"sentiment":"neutral","sentiment_score":0.00035546813160181046,"channel":1,"num_words":3,"start":1.4399999,"end":2.6599998},{"sentences":[{"text":"Oh, hi.","start":4.0,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.0008023953996598721},{"text":"Manfred?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.01548687182366848}],"sentiment":"neutral","sentiment_score":-0.005697220874329408,"channel":0,"num_words":3,"start":4.0,"end":5.38},{"sentences":[{"text":"No.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":-0.10466960072517396},{"text":"Sorry.","start":7.12,"end":7.6,"sentiment":"neutral","sentiment_score":-0.1384352147579193},{"text":"Manfred no longer works here, and I have his number.","start":7.6,"end":12.34,"sentiment":"neutral","sentiment_score":-0.0877405907958746},{"text":"I've had it","start":13.245,"end":13.885,"sentiment":"neutral","sentiment_score":-0.010373115229109922}],"sentiment":"neutral","sentiment_score":-0.0767753379419446,"channel":1,"num_words":15,"start":6.64,"end":13.885},{"sentences":[{"text":"Oh.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.013947201892733574}],"sentiment":"neutral","sentiment_score":-0.013947201892733574,"channel":0,"num_words":1,"start":13.759999,"end":14.259999},{"sentences":[{"text":"for the last four years.","start":13.885,"end":15.585,"sentiment":"neutral","sentiment_score":-0.020441937446594238}],"sentiment":"neutral","sentiment_score":-0.020441937446594238,"channel":1,"num_words":5,"start":13.885,"end":15.585},{"sentences":[{"text":"Oh my god.","start":17.975,"end":18.775,"sentiment":"neutral","sentiment_score":-0.09528167794148128},{"text":"I'm sorry.","start":18.775,"end":19.515,"sentiment":"neutral","sentiment_score":-0.10065703839063644}],"sentiment":"neutral","sentiment_score":-0.09743182212114335,"channel":0,"num_words":5,"start":17.975,"end":19.515},{"sentences":[{"text":"That's okay.","start":20.205,"end":20.945,"sentiment":"neutral","sentiment_score":-0.0011195158585906029},{"text":"He was working at Sugar Research Australia, which is where you're ringing, but he's now working at Shamrock Civil Engineering.","start":21.404999,"end":30.970001,"sentiment":"neutral","sentiment_score":-0.0019740705844014882}],"sentiment":"neutral","sentiment_score":-0.0018963837911459532,"channel":1,"num_words":22,"start":20.205,"end":30.970001},{"sentences":[{"text":"Gotcha.","start":32.79,"end":33.29,"sentiment":"neutral","sentiment_score":0.017537394538521767},{"text":"Alright.","start":34.47,"end":34.97,"sentiment":"neutral","sentiment_score":0.07125604897737503},{"text":"Again, I'm really sorry to disturb you, though.","start":35.11,"end":37.19,"sentiment":"neutral","sentiment_score":-0.17744888924062252},{"text":"Thank you for the detail.","start":37.19,"end":38.41,"sentiment":"positive","sentiment_score":0.4933033108711243},{"text":"You have a great day.","start":38.47,"end":39.61,"sentiment":"positive","sentiment_score":0.6122281432151795}],"sentiment":"neutral","sentiment_score":0.20984298000112175,"channel":0,"num_words":20,"start":32.79,"end":39.61},{"sentences":[{"text":"Thank you.","start":39.852875,"end":40.492874,"sentiment":"positive","sentiment_score":0.3931686580181122},{"text":"Bye bye.","start":40.492874,"end":41.232872,"sentiment":"neutral","sentiment_score":0.14544039964675903}],"sentiment":"neutral","sentiment_score":0.2693045288324356,"channel":1,"num_words":4,"start":39.852875,"end":41.232872},{"sentences":[{"text":"Bye bye.","start":41.83,"end":42.489998,"sentiment":"neutral","sentiment_score":0.06914649717509747}],"sentiment":"neutral","sentiment_score":0.06914649717509747,"channel":0,"num_words":2,"start":41.83,"end":42.489998}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Manfred but he no longer works at his previous employer, sugar research. The customer apologizes for the mistake and thanks the agent for their help before ending the call."},"intents":{"segments":[{"text":"Manfred no longer works here, and I have his number. I've had it Oh.","start_word":8,"end_word":21,"intents":[{"intent":"Update contacts","confidence_score":0.018198937}]},{"text":"Again, I'm really sorry to disturb you, though. Thank you for the detail. You have a great day. Thank you. Bye bye. Bye bye.","start_word":56,"end_word":79,"intents":[{"intent":"Reconnect conversation","confidence_score":2.6766713e-7}]}]},"sentiments":{"segments":[{"text":"Chris Walker speaking. Oh, hi. Manfred? No. Sorry. Manfred no longer works here, and I have his number. I've had it Oh. for the last four years. Oh my god. I'm sorry. That's okay. He was working at Sugar Research Australia, which is where you're ringing, but he's now working at Shamrock Civil Engineering. Gotcha. Alright. Again, I'm really sorry to disturb you, though.","start_word":0,"end_word":63,"sentiment":"neutral","sentiment_score":-0.04278538376092911},{"text":"Thank you for the detail. You have a great day. Thank you.","start_word":64,"end_word":75,"sentiment":"positive","sentiment_score":0.525865912437439},{"text":"Bye bye. Bye bye.","start_word":76,"end_word":79,"sentiment":"neutral","sentiment_score":0.11222145706415176}],"average":{"sentiment":"neutral","sentiment_score":0.037278451417621816}}}}