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Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.06729791313409805},{"text":"This is Michelle with Mobile.","start":1.52,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05746090188622475},{"text":"Sorry I can't take your call right now.","start":3.1999998,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.1539678694680333},{"text":"But if you leave a message, I'll get back to you as soon as I can.","start":4.7999997,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.062228023540228605},{"text":"Thanks.","start":7.9199996,"end":8.42,"sentiment":"positive","sentiment_score":0.3412027955055237}],"sentiment":"neutral","sentiment_score":0.014829375450649569,"channel":1,"num_words":31,"start":1.28,"end":8.42},{"sentences":[{"text":"Hi, Michelle.","start":12.08,"end":12.639999,"sentiment":"neutral","sentiment_score":0.24325108528137207},{"text":"This is Dana from Financial.","start":12.639999,"end":14.385,"sentiment":"neutral","sentiment_score":0.20726646482944489},{"text":"We had you booked in this afternoon to go through your annual review.","start":14.385,"end":17.125,"sentiment":"neutral","sentiment_score":0.23383729274456316},{"text":"If you can please call the office back on 130160796 to have that one completed, or if the date doesn't suit, that is absolutely fine.","start":17.345,"end":24.865,"sentiment":"neutral","sentiment_score":0.21812429815530776},{"text":"Just call the same number, and we'll happily reschedule.","start":24.865,"end":27.045,"sentiment":"positive","sentiment_score":0.4033803542455037}],"sentiment":"neutral","sentiment_score":0.25270833226817624,"channel":0,"num_words":54,"start":12.08,"end":27.045},{"sentences":[{"text":"We hope you're having a lovely day.","start":27.105,"end":28.805,"sentiment":"positive","sentiment_score":0.7403291293552944},{"text":"I'll talk to you soon.","start":28.888874,"end":29.768873,"sentiment":"positive","sentiment_score":0.443550169467926},{"text":"Thank you so much.","start":29.768873,"end":30.668875,"sentiment":"positive","sentiment_score":0.6963328719139099}],"sentiment":"positive","sentiment_score":0.6365866400301456,"channel":0,"num_words":16,"start":27.105,"end":30.668875}]},"summary":{"result":"success","short":"The representative from Mobile, Dana, calls Michelle to confirm her upcoming annual review appointment and asks her to call the office to complete the appointment or reschedule if necessary. 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But if you leave a message, I'll get back to you as soon as I can.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.004149667918682098},{"text":"Thanks.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.3412027955055237},{"text":"Hi, Michelle. This is Dana from Financial. We had you booked in this afternoon to go through your annual review. If you can please call the office back on 130160796 to have that one completed, or if the date doesn't suit, that is absolutely fine.","start_word":31,"end_word":75,"sentiment":"neutral","sentiment_score":0.2220800668001175},{"text":"Just call the same number, and we'll happily reschedule. We hope you're having a lovely day. I'll talk to you soon. Thank you so much.","start_word":76,"end_word":100,"sentiment":"positive","sentiment_score":0.5425898432731628}],"average":{"sentiment":"neutral","sentiment_score":0.2551669544643826}}}}