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You bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.44,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.010421130806207657},{"text":"My name is Deeksha.","start":5.8399997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.006536491913720965},{"text":"I'm just calling up for an issue I have with my Airtel number, but it is Indian it is the Indian Airtel number.","start":7.3599997,"end":15.12,"sentiment":"neutral","sentiment_score":-0.02472957351204494},{"text":"Is that still Are you still the right person to speak to?","start":15.12,"end":18.315,"sentiment":"neutral","sentiment_score":-0.033289690501987934},{"text":"Oh, okay.","start":30.135,"end":30.695,"sentiment":"neutral","sentiment_score":0.068748589605093}],"sentiment":"neutral","sentiment_score":-0.018227234147055897,"num_words":43,"start":5.44,"end":30.695},{"sentences":[{"text":"That's fine.","start":30.695,"end":31.304937,"sentiment":"neutral","sentiment_score":0.2391994222998619},{"text":"Thank you so much.","start":31.384937,"end":32.284935,"sentiment":"positive","sentiment_score":0.6810835748910904},{"text":"Yeah.","start":34.26494,"end":34.504936,"sentiment":"neutral","sentiment_score":0.10549511015415192},{"text":"You bye.","start":34.504936,"end":35.404938,"sentiment":"neutral","sentiment_score":0.08303283713757992}],"sentiment":"positive","sentiment_score":0.3860326587325997,"num_words":9,"start":30.695,"end":35.404938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi there. My name is Deeksha. I'm just calling up for an issue I have with my Airtel number, but it is Indian it is the Indian Airtel number. Is that still Are you still the right person to speak to?\n\nChannel 0: I'm so sorry, sir, but but no. We advise you to please contact the Airtel India directly as we're not the same company, and we also don't have an access to their number.\n\nChannel 1: Oh, okay. That's fine. Thank you so much.\n\nChannel 0: Thank you. Have a great day. Goodbye.\n\nChannel 1: Yeah. You bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.483255136013031},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.35354721546173096},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.19181590775648752}],"sentiment":"neutral","sentiment_score":0.3320906658967336,"channel":0,"num_words":15,"start":1.68,"end":5.14},{"sentences":[{"text":"Hi there.","start":5.44,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.010421130806207657},{"text":"My name is Deeksha.","start":5.8399997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.006536491913720965},{"text":"I'm just calling up for an issue I have with my Airtel number, but it is Indian it is the Indian Airtel number.","start":7.3599997,"end":15.12,"sentiment":"neutral","sentiment_score":-0.02472957351204494},{"text":"Is that still Are you still the right person to speak to?","start":15.12,"end":18.315,"sentiment":"neutral","sentiment_score":-0.033289690501987934}],"sentiment":"neutral","sentiment_score":-0.02246995725691682,"channel":1,"num_words":41,"start":5.44,"end":18.315},{"sentences":[{"text":"I'm so sorry, sir, but but no.","start":19.295,"end":22.035,"sentiment":"neutral","sentiment_score":-0.1967977327959878},{"text":"We advise you to please contact the Airtel India directly as we're not the same company, and we also don't have an access to their number.","start":22.335,"end":29.414936,"sentiment":"neutral","sentiment_score":-0.2644452074399361}],"sentiment":"neutral","sentiment_score":-0.25009574312152283,"channel":0,"num_words":33,"start":19.295,"end":29.414936},{"sentences":[{"text":"Oh, okay.","start":30.135,"end":30.695,"sentiment":"neutral","sentiment_score":0.068748589605093},{"text":"That's fine.","start":30.695,"end":31.304937,"sentiment":"neutral","sentiment_score":0.2391994222998619},{"text":"Thank you so much.","start":31.384937,"end":32.284935,"sentiment":"positive","sentiment_score":0.6810835748910904}],"sentiment":"positive","sentiment_score":0.4175287904217839,"channel":1,"num_words":8,"start":30.135,"end":32.284935},{"sentences":[{"text":"Thank you.","start":32.834938,"end":33.394936,"sentiment":"positive","sentiment_score":0.6243156790733337},{"text":"Have a great day.","start":33.394936,"end":34.114937,"sentiment":"positive","sentiment_score":0.6014204919338226},{"text":"Goodbye.","start":34.114937,"end":34.614937,"sentiment":"neutral","sentiment_score":0.24318668246269223}],"sentiment":"positive","sentiment_score":0.5567857154778072,"channel":0,"num_words":7,"start":32.834938,"end":34.614937},{"sentences":[{"text":"Yeah.","start":34.26494,"end":34.504936,"sentiment":"neutral","sentiment_score":0.10549511015415192},{"text":"You bye.","start":34.504936,"end":35.404938,"sentiment":"neutral","sentiment_score":0.08303283713757992}],"sentiment":"neutral","sentiment_score":0.09052026147643726,"channel":1,"num_words":3,"start":34.26494,"end":35.404938}]},"summary":{"result":"success","short":"The customer, Deeksha, called Airtel and spoke to Mary, asking about an issue with their number. Mary informed Deeksha that they do not have access to the number and directed him to contact Airtel directly. Deeksha thanked Mary and ended the call."},"intents":{"segments":[{"text":"We advise you to please contact the Airtel India directly as we're not the same company, and we also don't have an access to their number. Oh, okay.","start_word":63,"end_word":90,"intents":[{"intent":"Contact airtel india","confidence_score":0.36204672}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4240664839744568},{"text":"May I have your name, please? Hi there. My name is Deeksha. I'm just calling up for an issue I have with my Airtel number, but it is Indian it is the Indian Airtel number. Is that still Are you still the right person to speak to? I'm so sorry, sir, but but no. We advise you to please contact the Airtel India directly as we're not the same company, and we also don't have an access to their number. Oh, okay. That's fine.","start_word":9,"end_word":92,"sentiment":"neutral","sentiment_score":-0.07971125841140747},{"text":"Thank you so much. Thank you. Have a great day.","start_word":93,"end_word":102,"sentiment":"positive","sentiment_score":0.6267486810684204},{"text":"Goodbye. Yeah. You bye.","start_word":103,"end_word":106,"sentiment":"neutral","sentiment_score":0.15408651530742645}],"average":{"sentiment":"neutral","sentiment_score":0.04051076738457931}}}}