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Hello, sir. Hi. Good afternoon. This is Abby from the techno one in Springfield, Brisbane.\n\nI wanted to make sure I'm calling the right person. Is this Ben Nicholson? Ben bNicholson@BrisbaneIsuzu.com.au. That's what we have here as your email. Oh, alright.\n\nSo Daniel asked me to reach out to you, sir, which is still from Tacknow One in Springfield, Brisbane. We wanted to check because we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT.\n\nUh-huh. You're not Do you happen to know who is handling that? Do you happen to know who's handling that IT support? But no idea. Oh, I see.\n\nI see. Do you have a phone number? Or okay. Okay. No problem.\n\nBut I thank you so much for your time, sir. Alright? You take care. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.04778364673256874},{"text":"Hello, sir.","start":2.96,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.07222578302025795},{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.17948266863822937},{"text":"Good afternoon.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.282266765832901},{"text":"This is Abby from the techno one in Springfield, Brisbane.","start":4.72,"end":8.5,"sentiment":"neutral","sentiment_score":0.12960630357265474}],"sentiment":"neutral","sentiment_score":0.13951965305022895,"num_words":16,"start":2.6399999,"end":8.5},{"sentences":[{"text":"I wanted to make sure I'm calling the right person.","start":9.12,"end":10.8,"sentiment":"neutral","sentiment_score":0.050372421741485596},{"text":"Is this Ben Nicholson?","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":0.02094546426087618},{"text":"Ben bNicholson@BrisbaneIsuzu.com.au.","start":14.385,"end":18.305,"sentiment":"neutral","sentiment_score":0.022325320169329643},{"text":"That's what we have here as your email.","start":18.305,"end":20.725,"sentiment":"neutral","sentiment_score":0.02552376827225089},{"text":"Oh, alright.","start":20.945,"end":21.505001,"sentiment":"neutral","sentiment_score":0.04122848995029926}],"sentiment":"neutral","sentiment_score":0.03533860926444714,"num_words":26,"start":9.12,"end":21.505001},{"sentences":[{"text":"So Daniel asked me to reach out to you, sir, which is still from Tacknow One in Springfield, Brisbane.","start":21.505001,"end":27.205,"sentiment":"neutral","sentiment_score":0.025874834262618895},{"text":"We wanted to check because we've spoken with you in the past.","start":27.47,"end":31.009998,"sentiment":"neutral","sentiment_score":0.03221502900123596},{"text":"And I have a note here that says you're coming up for an IT review towards the middle of this year, which is this month, June.","start":31.23,"end":40.69,"sentiment":"neutral","sentiment_score":0.019851776090665504},{"text":"Is that correct?","start":41.309998,"end":42.29,"sentiment":"neutral","sentiment_score":0.01152797881513834},{"text":"IT.","start":42.315,"end":42.815,"sentiment":"neutral","sentiment_score":-0.03427300974726677}],"sentiment":"neutral","sentiment_score":0.02286326727967282,"num_words":61,"start":21.505001,"end":42.815},{"sentences":[{"text":"Uh-huh.","start":49.675,"end":49.995,"sentiment":"neutral","sentiment_score":-0.11958929151296616},{"text":"You're not Do you happen to know who is handling that?","start":49.995,"end":55.454998,"sentiment":"neutral","sentiment_score":-0.05899442292072556},{"text":"Do you happen to know who's handling that IT support?","start":57.11,"end":61.21,"sentiment":"neutral","sentiment_score":-0.03371227998286486},{"text":"But no idea.","start":71.815,"end":73.035,"sentiment":"neutral","sentiment_score":-0.018877686311801273},{"text":"Oh, I see.","start":80.055,"end":80.855,"sentiment":"neutral","sentiment_score":0.01160077719638745}],"sentiment":"neutral","sentiment_score":-0.04026719538627991,"num_words":28,"start":49.675,"end":80.855},{"sentences":[{"text":"I see.","start":80.855,"end":81.415,"sentiment":"neutral","sentiment_score":0.008958111051470041},{"text":"Do you have a phone number?","start":81.415,"end":83.435,"sentiment":"neutral","sentiment_score":0.0011838443266848724},{"text":"Or okay.","start":83.495,"end":88.57,"sentiment":"neutral","sentiment_score":0.026641945354640484},{"text":"Okay.","start":88.57,"end":88.810005,"sentiment":"neutral","sentiment_score":0.0955934077501297},{"text":"No problem.","start":88.810005,"end":89.29,"sentiment":"neutral","sentiment_score":0.20766355097293854}],"sentiment":"neutral","sentiment_score":0.045324899112949006,"num_words":13,"start":80.855,"end":89.29},{"sentences":[{"text":"But I thank you so much for your time, sir.","start":89.29,"end":90.97,"sentiment":"positive","sentiment_score":0.4092437282204628},{"text":"Alright?","start":90.97,"end":91.47,"sentiment":"neutral","sentiment_score":0.19892382621765137},{"text":"You take care.","start":91.61,"end":92.590004,"sentiment":"neutral","sentiment_score":0.13707207888364792},{"text":"Thank you.","start":93.450005,"end":94.270004,"sentiment":"positive","sentiment_score":0.39242738485336304}],"sentiment":"positive","sentiment_score":0.3429645071737468,"num_words":16,"start":89.29,"end":94.270004}]}}]},{"alternatives":[{"transcript":"Hello? Correct. Mhmm. No. I don't I don't no. I don't look after the IT department, so so that'll be someone else. Yeah. So I think I I think I mentioned that one. Pardon? That would be through our our our through our IT team, which they're based at one of our other branches. So I'd have to have to try and get through to the other branches and see and have a conversation with them. But, yeah, if they ring our Burp and Gary they ring if they ring our Burp and Gary branch, they'll they can try and get through to the IT department there. Yeah. I don't in front of you, but if you just Google it, you'll be able to find it. So That's that's okay. No problem. Thank thank you. See you. 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Correct. Mhmm. No. I don't I don't no.\n\nI don't look after the IT department, so so that'll be someone else. Yeah. So I think I I think I mentioned that one. Pardon? That would be through our our our through our IT team, which they're based at one of our other branches.\n\nSo I'd have to have to try and get through to the other branches and see and have a conversation with them. But, yeah, if they ring our Burp and Gary they ring if they ring our Burp and Gary branch, they'll they can try and get through to the IT department there. Yeah. I don't in front of you, but if you just Google it, you'll be able to find it. So That's that's okay.\n\nNo problem. Thank thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.015476207248866558},{"text":"Correct.","start":12.4,"end":12.885,"sentiment":"neutral","sentiment_score":0.03697069361805916},{"text":"Mhmm.","start":19.765,"end":20.265,"sentiment":"neutral","sentiment_score":0.016664162278175354},{"text":"No.","start":44.585,"end":44.985,"sentiment":"neutral","sentiment_score":-0.14873211085796356},{"text":"I don't I don't no.","start":44.985,"end":46.425,"sentiment":"neutral","sentiment_score":-0.17535288631916046}],"sentiment":"neutral","sentiment_score":-0.1062650532565183,"num_words":9,"start":0.64,"end":46.425},{"sentences":[{"text":"I don't look after the IT department, so so that'll be someone else.","start":46.425,"end":50.985,"sentiment":"neutral","sentiment_score":-0.15801224628320107},{"text":"Yeah.","start":50.985,"end":51.385,"sentiment":"neutral","sentiment_score":-0.04074226692318916},{"text":"So I think I I think I mentioned that one.","start":51.385,"end":55.785,"sentiment":"neutral","sentiment_score":-0.03722215238958597},{"text":"Pardon?","start":55.785,"end":56.285,"sentiment":"neutral","sentiment_score":-0.043600551784038544},{"text":"That would be through our our our through our IT team, which they're based at one of our other branches.","start":59.95,"end":65.090004,"sentiment":"neutral","sentiment_score":-0.030291786789894103}],"sentiment":"neutral","sentiment_score":-0.06925687289072407,"num_words":45,"start":46.425,"end":65.090004},{"sentences":[{"text":"So I'd have to have to try and get through to the other branches and see and have a conversation with them.","start":65.15,"end":70.270004,"sentiment":"neutral","sentiment_score":-0.03017004680904475},{"text":"But, yeah, if they ring our Burp and Gary they ring if they ring our Burp and Gary branch, they'll they can try and get through to the IT department there.","start":70.270004,"end":78.674995,"sentiment":"neutral","sentiment_score":-0.011022060726498884},{"text":"Yeah.","start":81.774994,"end":82.274994,"sentiment":"neutral","sentiment_score":0.0031188279390335083},{"text":"I don't in front of you, but if you just Google it, you'll be able to find it.","start":84.39088,"end":87.19087,"sentiment":"neutral","sentiment_score":0.011868567412926091},{"text":"So That's that's okay.","start":87.19087,"end":91.990875,"sentiment":"neutral","sentiment_score":0.18077439907938242}],"sentiment":"neutral","sentiment_score":-0.0008628194030423305,"num_words":76,"start":65.15,"end":91.990875},{"sentences":[{"text":"No problem.","start":91.990875,"end":92.47087,"sentiment":"neutral","sentiment_score":0.1476888507604599},{"text":"Thank thank you.","start":92.47087,"end":93.61088,"sentiment":"positive","sentiment_score":0.3755385180314382},{"text":"See you.","start":94.47087,"end":94.950874,"sentiment":"neutral","sentiment_score":0.28690528869628906},{"text":"Bye.","start":94.950874,"end":95.450874,"sentiment":"neutral","sentiment_score":0.13248993456363678}],"sentiment":"neutral","sentiment_score":0.26603672094643116,"num_words":8,"start":91.990875,"end":95.450874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Hello, sir. Hi. Good afternoon. This is Abby from the techno one in Springfield, Brisbane.\n\nI wanted to make sure I'm calling the right person. Is this Ben Nicholson?\n\nChannel 1: Correct.\n\nChannel 0: Ben bNicholson@BrisbaneIsuzu.com.au. That's what we have here as\n\nChannel 1: Mhmm.\n\nChannel 0: your email. Oh, alright. So Daniel asked me to reach out to you, sir, which is still from Tacknow One in Springfield, Brisbane. We wanted to check because we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle of this year, which is this month, June.\n\nIs that correct? IT.\n\nChannel 1: No. I don't I don't no. I don't look after the IT department, so\n\nChannel 0: Uh-huh.\n\nChannel 1: so that'll\n\nChannel 0: You're\n\nChannel 1: be\n\nChannel 0: not\n\nChannel 1: someone else. Yeah. So I\n\nChannel 0: Do you happen\n\nChannel 1: think\n\nChannel 0: to know\n\nChannel 1: I\n\nChannel 0: who is\n\nChannel 1: I\n\nChannel 0: handling\n\nChannel 1: think I mentioned\n\nChannel 0: that?\n\nChannel 1: that one. Pardon?\n\nChannel 0: Do you happen to know who's handling that\n\nChannel 1: That\n\nChannel 0: IT\n\nChannel 1: would be through\n\nChannel 0: support?\n\nChannel 1: our our our through our IT team, which they're based at one of our other branches. So I'd have to have to try and get through to the other branches and see and have a conversation with them. But, yeah, if they ring\n\nChannel 0: But\n\nChannel 1: our\n\nChannel 0: no\n\nChannel 1: Burp and\n\nChannel 0: idea.\n\nChannel 1: Gary they ring if they ring our Burp and Gary branch, they'll they can try and get through to the IT department there.\n\nChannel 0: Oh, I see. I see. Do you have\n\nChannel 1: Yeah.\n\nChannel 0: a phone number? Or\n\nChannel 1: I don't in front of you, but if you just Google it, you'll be able to find it. So\n\nChannel 0: okay. Okay. No problem. But I thank you so much for your time, sir. Alright?\n\nChannel 1: That's that's okay.\n\nChannel 0: You take\n\nChannel 1: No\n\nChannel 0: care.\n\nChannel 1: problem. Thank thank you.\n\nChannel 0: Thank you.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.015476207248866558}],"sentiment":"neutral","sentiment_score":0.015476207248866558,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.04778364673256874},{"text":"Hello, sir.","start":2.96,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.07222578302025795},{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.17948266863822937},{"text":"Good afternoon.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.282266765832901},{"text":"This is Abby from the techno one in Springfield, Brisbane.","start":4.72,"end":8.5,"sentiment":"neutral","sentiment_score":0.12960630357265474}],"sentiment":"neutral","sentiment_score":0.13951965305022895,"channel":0,"num_words":16,"start":2.6399999,"end":8.5},{"sentences":[{"text":"I wanted to make sure I'm calling the right person.","start":9.12,"end":10.8,"sentiment":"neutral","sentiment_score":0.050372421741485596},{"text":"Is this Ben Nicholson?","start":10.8,"end":11.86,"sentiment":"neutral","sentiment_score":0.02094546426087618}],"sentiment":"neutral","sentiment_score":0.04196471960416862,"channel":0,"num_words":14,"start":9.12,"end":11.86},{"sentences":[{"text":"Correct.","start":12.4,"end":12.885,"sentiment":"neutral","sentiment_score":0.03697069361805916}],"sentiment":"neutral","sentiment_score":0.03697069361805916,"channel":1,"num_words":1,"start":12.4,"end":12.885},{"sentences":[{"text":"Ben bNicholson@BrisbaneIsuzu.com.au.","start":14.385,"end":18.305,"sentiment":"neutral","sentiment_score":0.022325320169329643},{"text":"That's what we have here 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towards the middle of June. She asks if he knows who will handle the IT review and provides him with the contact information for their IT department. She thanks him for his time and promises to get through to the other branches to have a conversation with them."},"intents":{"segments":[{"text":"This is Abby from the techno one in Springfield, Brisbane. I wanted to make sure I'm calling the right person. Is this Ben Nicholson?","start_word":7,"end_word":30,"intents":[{"intent":"Confirm contact person","confidence_score":0.03853795}]},{"text":"So Daniel asked me to reach out to you, sir, which is still from Tacknow One in Springfield, Brisbane. We wanted to check because we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT.","start_word":45,"end_word":105,"intents":[{"intent":"Check it review status","confidence_score":0.13180168}]},{"text":"a phone number? Or I don't in front of you, but if you just Google it, you'll be able to find it. So okay.","start_word":244,"end_word":267,"intents":[{"intent":"Obtain contact information","confidence_score":0.0023910145}]},{"text":"But I thank you so much for your time, sir. Alright?","start_word":271,"end_word":281,"intents":[{"intent":"Express gratitude","confidence_score":0.21332352}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hello, sir. Hi. Good afternoon. This is Abby from the techno one in Springfield, Brisbane. I wanted to make sure I'm calling the right person. Is this Ben Nicholson? Correct. Ben bNicholson@BrisbaneIsuzu.com.au. That's what we have here as Mhmm. your email. Oh, alright. So Daniel asked me to reach out to you, sir, which is still from Tacknow One in Springfield, Brisbane. We wanted to check because we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT. No. I don't I don't no. I don't look after the IT department, so Uh-huh. so that'll You're be not someone else. Yeah. So I Do you happen think to know I who is I handling think I mentioned that? that one. Pardon? Do you happen to know who's handling that That IT would be through support? our our our through our IT team, which they're based at one of our other branches. So I'd have to have to try and get through to the other branches and see and have a conversation with them. But, yeah, if they ring But our no Burp and idea. Gary they ring if they ring our Burp and Gary branch, they'll they can try and get through to the IT department there. Oh, I see. I see. Do you have Yeah. a phone number? Or I don't in front of you, but if you just Google it, you'll be able to find it. So okay. Okay. 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