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to BataGuard. This call may be recorded for quality and training purposes. If you know the extension you require, please dial it now or select from the following options. Existing members wanting admin or trading support, please press 1. To learn about joining Bottegaard, please press 2.\n\nOur support team are currently handling other calls. To continue to hold, please press 1. To leave a message, please press 7. Destination is not available, not registered, or no routes available. After the tone, please leave a message, including your name, contact number, email address, and a detailed message, and a member of our team will call you back as soon as possible.","paragraphs":[{"sentences":[{"text":"Welcome to BataGuard.","start":0.39999998,"end":1.54,"sentiment":"neutral","sentiment_score":0.18952273825804392},{"text":"This call may be recorded for quality and training purposes.","start":2.0,"end":5.46,"sentiment":"neutral","sentiment_score":0.04332518316805363},{"text":"If you know the extension you require, please dial it now or select from the following options.","start":6.0,"end":11.86,"sentiment":"neutral","sentiment_score":0.024797806844991797},{"text":"Existing members wanting admin or trading support, please press 1.","start":12.4,"end":17.015,"sentiment":"neutral","sentiment_score":0.009984748624265193},{"text":"To learn about joining Bottegaard, please press 2.","start":17.155,"end":20.615,"sentiment":"neutral","sentiment_score":0.016864639474079013}],"sentiment":"neutral","sentiment_score":0.034544736767808594,"num_words":48,"start":0.39999998,"end":20.615},{"sentences":[{"text":"Our support team are currently handling other calls.","start":24.275002,"end":27.175,"sentiment":"neutral","sentiment_score":-0.09603900229558349},{"text":"To continue to hold, please press 1.","start":27.475,"end":30.259998,"sentiment":"neutral","sentiment_score":-0.04015994870236942},{"text":"To leave a message, please press 7.","start":30.4,"end":33.059998,"sentiment":"neutral","sentiment_score":-0.03458223385470254},{"text":"Destination is not available, not registered, or no routes available.","start":37.28,"end":42.66,"sentiment":"neutral","sentiment_score":-0.25867509841918945},{"text":"After the tone, please leave a message, including your name, contact number, email address, and a detailed message, and a member of our team will call you back as soon as possible.","start":46.525,"end":58.465,"sentiment":"neutral","sentiment_score":-0.07125737774185836}],"sentiment":"neutral","sentiment_score":-0.09622647450305521,"num_words":64,"start":24.275002,"end":58.465}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to BataGuard. This call may be recorded for quality and training purposes. If you know the extension you require, please dial it now or select from the following options. Existing members wanting admin or trading support, please press 1. To learn about joining Bottegaard, please press 2.\n\nOur support team are currently handling other calls. To continue to hold, please press 1. To leave a message, please press 7. Destination is not available, not registered, or no routes available. After the tone, please leave a message, including your name, contact number, email address, and a detailed message, and a member of our team will call you back as soon as possible.\n\nChannel 0: Hi. My name is Abby. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. We wanted to reach out because we wanted to check if you do have an IT support or a recurring IT issues that don't get properly fixed.\n\nWe could also help you, reduce IT cost and improve security. If you're interested, please don't hesitate to reach out to us, and we'll talk to you soon. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to BataGuard.","start":0.39999998,"end":1.54,"sentiment":"neutral","sentiment_score":0.18952273825804392},{"text":"This call may be recorded for quality and training purposes.","start":2.0,"end":5.46,"sentiment":"neutral","sentiment_score":0.04332518316805363},{"text":"If you know the extension you require, please dial it now or select from the following options.","start":6.0,"end":11.86,"sentiment":"neutral","sentiment_score":0.024797806844991797},{"text":"Existing members wanting admin or trading support, please press 1.","start":12.4,"end":17.015,"sentiment":"neutral","sentiment_score":0.009984748624265193},{"text":"To learn about joining Bottegaard, please press 2.","start":17.155,"end":20.615,"sentiment":"neutral","sentiment_score":0.016864639474079013}],"sentiment":"neutral","sentiment_score":0.034544736767808594,"channel":1,"num_words":48,"start":0.39999998,"end":20.615},{"sentences":[{"text":"Our support team are currently handling other calls.","start":24.275002,"end":27.175,"sentiment":"neutral","sentiment_score":-0.09603900229558349},{"text":"To continue to hold, please press 1.","start":27.475,"end":30.259998,"sentiment":"neutral","sentiment_score":-0.04015994870236942},{"text":"To leave a message, please press 7.","start":30.4,"end":33.059998,"sentiment":"neutral","sentiment_score":-0.03458223385470254},{"text":"Destination is not available, not registered, or no routes available.","start":37.28,"end":42.66,"sentiment":"neutral","sentiment_score":-0.25867509841918945},{"text":"After the tone, please leave a message, including your name, contact number, email address, and a detailed message, and a member of our team will call you back as soon as possible.","start":46.525,"end":58.465,"sentiment":"neutral","sentiment_score":-0.07125737774185836}],"sentiment":"neutral","sentiment_score":-0.09622647450305521,"channel":1,"num_words":64,"start":24.275002,"end":58.465},{"sentences":[{"text":"Hi.","start":62.870003,"end":63.190002,"sentiment":"neutral","sentiment_score":0.09229256957769394},{"text":"My name is Abby.","start":63.190002,"end":64.07,"sentiment":"neutral","sentiment_score":0.10471355356276035},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":64.07,"end":66.65,"sentiment":"neutral","sentiment_score":0.11339699476957321},{"text":"We are based in Springfield, Brisbane.","start":67.03,"end":68.89,"sentiment":"neutral","sentiment_score":0.11955082913239796},{"text":"We wanted to reach out because we wanted to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start":69.03,"end":77.975,"sentiment":"neutral","sentiment_score":0.03624390893512302}],"sentiment":"neutral","sentiment_score":0.06770028821800066,"channel":0,"num_words":46,"start":62.870003,"end":77.975},{"sentences":[{"text":"We could also help you, reduce IT cost and improve security.","start":78.274994,"end":82.454994,"sentiment":"positive","sentiment_score":0.377210947600278},{"text":"If you're interested, please don't hesitate to reach out to us, and we'll talk to you soon.","start":82.994995,"end":87.34487,"sentiment":"neutral","sentiment_score":0.24468722238260157},{"text":"Take care.","start":87.34487,"end":87.98487,"sentiment":"neutral","sentiment_score":0.21495047211647034},{"text":"Bye bye.","start":87.98487,"end":88.72487,"sentiment":"neutral","sentiment_score":0.11573601141571999}],"sentiment":"neutral","sentiment_score":0.28032425534911454,"channel":0,"num_words":32,"start":78.274994,"end":88.72487}]},"summary":{"result":"success","short":"A representative from TechnoWand, named Abby, calls a customer to offer support and help with IT issues. The customer is not available or registered, so Abby leaves a message with her contact information and a detailed message, inviting the customer to reach out if interested. She also mentions that they could reduce IT costs and improve security."},"intents":{"segments":[{"text":"Welcome to BataGuard. This call may be recorded for quality and training purposes. If you know the extension you require, please dial it now or select from the following options.","start_word":1,"end_word":30,"intents":[{"intent":"Guide callers to bottegaard","confidence_score":0.0046775984}]}]},"sentiments":{"segments":[{"text":"Welcome to BataGuard. This call may be recorded for quality and training purposes. If you know the extension you require, please dial it now or select from the following options. Existing members wanting admin or trading support, please press 1. To learn about joining Bottegaard, please press 2. Our support team are currently handling other calls. To continue to hold, please press 1. To leave a message, please press 7. Destination is not available, not registered, or no routes available. After the tone, please leave a message, including your name, contact number, email address, and a detailed message, and a member of our team will call you back as soon as possible. Hi. My name is Abby. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. We wanted to reach out because we wanted to check if you do have an IT support or a recurring IT issues that don't get properly fixed.","start_word":0,"end_word":157,"sentiment":"neutral","sentiment_score":-0.004523244686424732},{"text":"We could also help you, reduce IT cost and improve security.","start_word":158,"end_word":168,"sentiment":"positive","sentiment_score":0.3822782635688782},{"text":"If you're interested, please don't hesitate to reach out to us, and we'll talk to you soon. Take care. Bye bye.","start_word":169,"end_word":189,"sentiment":"neutral","sentiment_score":0.226724237203598}],"average":{"sentiment":"neutral","sentiment_score":0.04642866911153077}}}}