{"metadata":{"transaction_key":"deprecated","request_id":"01a0a8a1-6ca3-7dd0-9d44-8f0b82536440","sha256":"41bcd6474b7c481e82e3569357b7d4dc0dd08bbba46f3bb65431fcc14175a29d","created":"2026-09-16T05:12:27.750Z","duration":12.239938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","confidence":0.9970703,"words":[{"word":"hi","start":1.92,"end":2.24,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.026214011013507843},{"word":"you've","start":2.24,"end":2.48,"confidence":0.9248047,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.1051904559135437},{"word":"called","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.13802824914455414},{"word":"jake","start":2.72,"end":2.96,"confidence":0.9873047,"punctuated_word":"Jake","sentiment":"neutral","sentiment_score":-0.060965269804000854},{"word":"from","start":2.96,"end":3.12,"confidence":0.99316406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04291148483753204},{"word":"hertz","start":3.12,"end":3.4399998,"confidence":0.72021484,"punctuated_word":"Hertz","sentiment":"neutral","sentiment_score":-0.12419404834508896},{"word":"trucks","start":3.4399998,"end":3.84,"confidence":0.96028644,"punctuated_word":"Trucks.","sentiment":"neutral","sentiment_score":-0.1594976782798767},{"word":"i","start":3.84,"end":3.9199998,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6819703578948975},{"word":"can't","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7486156225204468},{"word":"take","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8000569939613342},{"word":"your","start":4.3199997,"end":4.48,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7859806418418884},{"word":"call","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7955740690231323},{"word":"at","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.770073652267456},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8003274202346802},{"word":"moment","start":4.7999997,"end":5.12,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7109543085098267},{"word":"please","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.552533745765686},{"word":"leave","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4485688805580139},{"word":"a","start":5.52,"end":5.6,"confidence":0.9873047,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4451850950717926},{"word":"message","start":5.6,"end":6.0,"confidence":0.80615234,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.393020361661911},{"word":"and","start":6.0,"end":6.08,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.288756400346756},{"word":"i'll","start":6.08,"end":6.24,"confidence":0.98999023,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3736729621887207},{"word":"return","start":6.24,"end":6.48,"confidence":0.9921875,"punctuated_word":"return","sentiment":"negative","sentiment_score":-0.44590824842453},{"word":"your","start":6.48,"end":6.64,"confidence":0.9921875,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5151402950286865},{"word":"call","start":6.64,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3800009787082672},{"word":"as","start":6.8799996,"end":7.04,"confidence":0.9921875,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.34669679403305054},{"word":"soon","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.3937959671020508},{"word":"as","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3898475170135498},{"word":"i","start":7.3599997,"end":7.44,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32423388957977295},{"word":"can","start":7.44,"end":7.94,"confidence":0.99560547,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.2930615544319153}],"paragraphs":{"transcript":"\nHi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":-0.026214011013507843},{"text":"You've called Jake from Hertz Trucks.","start":2.24,"end":3.84,"sentiment":"neutral","sentiment_score":-0.10513119772076607},{"text":"I can't take your call at the moment.","start":3.84,"end":5.12,"sentiment":"negative","sentiment_score":-0.7616941332817078},{"text":"Please leave a message, and I'll return your call as soon as I can.","start":5.12,"end":7.94,"sentiment":"negative","sentiment_score":-0.39931590642247883}],"sentiment":"negative","sentiment_score":-0.42555092943125755,"num_words":29,"start":1.92,"end":7.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":-0.026214011013507843},{"text":"You've called Jake from Hertz Trucks.","start":2.24,"end":3.84,"sentiment":"neutral","sentiment_score":-0.10513119772076607},{"text":"I can't take your call at the moment.","start":3.84,"end":5.12,"sentiment":"negative","sentiment_score":-0.7616941332817078},{"text":"Please leave a message, and I'll return your call as soon as I can.","start":5.12,"end":7.94,"sentiment":"negative","sentiment_score":-0.39931590642247883}],"sentiment":"negative","sentiment_score":-0.42555092943125755,"channel":1,"num_words":29,"start":1.92,"end":7.94}]},"summary":{"result":"success","short":"Hi. You've called Jake from Hertz Trucks. I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I'll return your call as soon as I can.","start_word":15,"end_word":28,"intents":[{"intent":"Leave a message","confidence_score":0.06854308},{"intent":"Return call","confidence_score":0.59818584}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Jake from Hertz Trucks.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.10282966494560242},{"text":"I can't take your call at the moment. Please leave a message, and I'll return your call as soon as I can.","start_word":7,"end_word":28,"sentiment":"negative","sentiment_score":-0.5351108312606812}],"average":{"sentiment":"negative","sentiment_score":-0.4044211188028025}}}}