{"metadata":{"transaction_key":"deprecated","request_id":"019ec8c8-8470-74d2-a742-e08843783294","sha256":"1202109c2e9c27e9a53621a2be5335ceca8c0c590a0c3afdfaacec68b4e5267b","created":"2026-06-15T00:57:25.766Z","duration":16.631937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0481601890 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":1.0,"words":[{"word":"0481601890","start":0.24,"end":5.62,"confidence":0.9994141,"punctuated_word":"0481601890","sentiment":"negative","sentiment_score":-0.4324653744697571},{"word":"can't","start":5.68,"end":5.92,"confidence":0.98535156,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7956066131591797},{"word":"take","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8402767181396484},{"word":"your","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8746177554130554},{"word":"call","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8524206876754761},{"word":"at","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8251121640205383},{"word":"the","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8574925065040588},{"word":"moment","start":6.7999997,"end":7.2999997,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7724587917327881},{"word":"please","start":7.3599997,"end":7.68,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5956535339355469},{"word":"leave","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.489377498626709},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.49268314242362976},{"word":"message","start":7.9199996,"end":8.4,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5183011293411255},{"word":"after","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.39186641573905945},{"word":"the","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4504061937332154},{"word":"tone","start":8.8,"end":9.3,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.46275794506073},{"word":"when","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.25725239515304565},{"word":"you","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28824034333229065},{"word":"have","start":9.92,"end":10.08,"confidence":0.87597656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2481454461812973},{"word":"finished","start":10.08,"end":10.559999,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.2337522953748703},{"word":"hang","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2446979433298111},{"word":"up","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.16991659998893738},{"word":"or","start":10.96,"end":11.12,"confidence":0.6401367,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2184516489505768},{"word":"press","start":11.12,"end":11.44,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2485576570034027},{"word":"hash","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.2604951858520508},{"word":"for","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19015057384967804},{"word":"more","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.18347054719924927},{"word":"options","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.17084619402885437}],"paragraphs":{"transcript":"\n0481601890 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0481601890 can't take your call at the moment.","start":0.24,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.7813063263893127},{"text":"Please leave a message after the tone.","start":7.3599997,"end":9.3,"sentiment":"negative","sentiment_score":-0.4858636941228594},{"text":"When you have finished, hang up or press hash for more options.","start":9.599999,"end":12.66,"sentiment":"neutral","sentiment_score":-0.22616473585367203}],"sentiment":"negative","sentiment_score":-0.45798049260068824,"num_words":27,"start":0.24,"end":12.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0481601890 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0481601890 can't take your call at the moment.","start":0.24,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.7813063263893127},{"text":"Please leave a message after the tone.","start":7.3599997,"end":9.3,"sentiment":"negative","sentiment_score":-0.4858636941228594},{"text":"When you have finished, hang up or press hash for more options.","start":9.599999,"end":12.66,"sentiment":"neutral","sentiment_score":-0.22616473585367203}],"sentiment":"negative","sentiment_score":-0.45798049260068824,"channel":1,"num_words":27,"start":0.24,"end":12.66}]},"summary":{"result":"success","short":"0481601890 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.16253735},{"intent":"Hang up","confidence_score":0.59655225}]}]},"sentiments":{"segments":[{"text":"0481601890 can't take your call at the moment. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6125196218490601},{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":-0.23588332533836365}],"average":{"sentiment":"negative","sentiment_score":-0.4676594856457833}}}}