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You've reached Hailey. Sorry. I can't answer your call. Please leave a message.\n\nPlease leave a detailed message after the tone. 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You've reached Hailey. Sorry. I can't answer your call. Please leave a message.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Good morning, Hailey. It's Tommy here, senior adviser from our financial. Just giving you a call to go through that annual review. I understand you're about at the moment, so I might just send you a text and see if we can see up a a good time for you. I'll talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.04272659122943878},{"text":"You've reached Hailey.","start":2.6399999,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.028286927690108616},{"text":"Sorry.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":-0.1981451511383057},{"text":"I can't answer your call.","start":3.9199998,"end":5.12,"sentiment":"negative","sentiment_score":-0.3511818528175354},{"text":"Please leave a message.","start":5.12,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.18966055661439896}],"sentiment":"neutral","sentiment_score":-0.1846506619559867,"channel":1,"num_words":14,"start":2.32,"end":6.3399997},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":6.72,"end":9.2,"sentiment":"neutral","sentiment_score":-0.0880896095186472},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.2,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.0598784717420737}],"sentiment":"neutral","sentiment_score":-0.06969104140349057,"channel":1,"num_words":23,"start":6.72,"end":13.059999},{"sentences":[{"text":"Good morning, Hailey.","start":14.815001,"end":15.695,"sentiment":"positive","sentiment_score":0.4135794937610626},{"text":"It's Tommy here, senior adviser from our financial.","start":15.695,"end":18.195,"sentiment":"positive","sentiment_score":0.3619750030338764},{"text":"Just giving you a call to go through that annual review.","start":18.655,"end":21.375,"sentiment":"positive","sentiment_score":0.37050533294677734},{"text":"I understand you're about at the moment, so I might just send you a text and see if we can see up a a good time for you.","start":21.375,"end":27.980938,"sentiment":"neutral","sentiment_score":0.20880805754235812},{"text":"I'll talk to you soon.","start":28.060938,"end":29.260939,"sentiment":"positive","sentiment_score":0.3793773949146271}],"sentiment":"neutral","sentiment_score":0.2901019955223257,"channel":0,"num_words":55,"start":14.815001,"end":29.260939},{"sentences":[{"text":"Thank you so much.","start":29.260939,"end":30.160938,"sentiment":"positive","sentiment_score":0.7068491578102112}],"sentiment":"positive","sentiment_score":0.7068491578102112,"channel":0,"num_words":4,"start":29.260939,"end":30.160938}]},"summary":{"result":"success","short":"The customer's voicemail greets the caller, but the caller is unable to answer. The caller, named Tommy, is leaving a message for the customer named Hailey, who is at the moment busy. Tommy suggests sending a text to arrange a call back and mentions that he may send a text to Hailey as well."},"intents":{"segments":[{"text":"Good morning, Hailey. It's Tommy here, senior adviser from our financial. Just giving you a call to go through that annual review. I understand you're about at the moment, so I might just send you a text and see if we can see up a a good time for you. I'll talk to you soon. Thank you so much.","start_word":37,"end_word":95,"intents":[{"intent":"Schedule call","confidence_score":0.30902755}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Hailey. Sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.01187415886670351},{"text":"I can't answer your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.34092751145362854},{"text":"Please leave a message. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":10,"end_word":36,"sentiment":"neutral","sentiment_score":-0.09138479083776474},{"text":"Good morning, Hailey. It's Tommy here, senior adviser from our financial. Just giving you a call to go through that annual review.","start_word":37,"end_word":58,"sentiment":"positive","sentiment_score":0.3749644160270691},{"text":"I understand you're about at the moment, so I might just send you a text and see if we can see up a a good time for you.","start_word":59,"end_word":86,"sentiment":"neutral","sentiment_score":0.21078599989414215},{"text":"I'll talk to you soon. Thank you so much.","start_word":87,"end_word":95,"sentiment":"positive","sentiment_score":0.5208355188369751}],"average":{"sentiment":"neutral","sentiment_score":0.15051080230483435}}}}