{"metadata":{"transaction_key":"deprecated","request_id":"019eb9f6-9908-7a61-9b0b-ec61836e047b","sha256":"7e36416861301a41743426f7c9561c4499e6fce5b68956977adce1fb528000f2","created":"2026-06-12T03:53:28.004Z","duration":48.599937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":63,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Sure. Jamie from Cloud Solution IT.","confidence":0.94799805,"words":[{"word":"sure","start":1.52,"end":2.02,"confidence":0.9436035,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.031074756756424904},{"word":"jamie","start":8.4,"end":8.9,"confidence":0.95410156,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.08242125809192657},{"word":"from","start":8.96,"end":9.36,"confidence":0.9863281,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08207229524850845},{"word":"cloud","start":9.36,"end":9.76,"confidence":0.6977539,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.09908498823642732},{"word":"solution","start":9.76,"end":10.26,"confidence":0.9316406,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.09853308647871016},{"word":"it","start":10.4,"end":10.9,"confidence":0.94799805,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09785223007202148}],"paragraphs":{"transcript":"\nSure. Jamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"Sure.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.031074756756424904},{"text":"Jamie from Cloud Solution IT.","start":8.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0919927716255188}],"sentiment":"neutral","sentiment_score":0.08183976914733648,"num_words":6,"start":1.52,"end":10.9}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9951172,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03716621547937393},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.024485033005476},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01612096279859543},{"word":"record","start":0.96,"end":1.36,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.013526123948395252},{"word":"your","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01899094507098198},{"word":"name","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02472628839313984},{"word":"and","start":1.76,"end":1.92,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015667598694562912},{"word":"reason","start":1.92,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0417180135846138},{"word":"for","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.035312097519636154},{"word":"calling","start":2.48,"end":2.98,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.032559819519519806},{"word":"i'll","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03005116991698742},{"word":"see","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02787817269563675},{"word":"if","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02721628919243813},{"word":"this","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01258248370140791},{"word":"person","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.02777181938290596},{"word":"is","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017606904730200768},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02804449200630188},{"word":"thanks","start":15.785,"end":16.105,"confidence":0.99316406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6299754977226257},{"word":"jamie","start":16.105,"end":16.605,"confidence":0.99365234,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.5524487495422363},{"word":"please","start":16.664999,"end":16.905,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.09390471875667572},{"word":"stay","start":16.905,"end":17.145,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.02265620231628418},{"word":"on","start":17.145,"end":17.305,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06710115075111389},{"word":"the","start":17.305,"end":17.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17853578925132751},{"word":"line","start":17.385,"end":17.885,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.03216317296028137},{"word":"i'm","start":39.37,"end":39.61,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3716163635253906},{"word":"sorry","start":39.61,"end":40.11,"confidence":0.9941406,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3974936008453369},{"word":"this","start":40.25,"end":40.41,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6336709260940552},{"word":"person","start":40.41,"end":40.809998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5679706931114197},{"word":"is","start":40.809998,"end":40.97,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5266411304473877},{"word":"not","start":40.97,"end":41.21,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4902053475379944},{"word":"available","start":41.21,"end":41.71,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4743393659591675},{"word":"if","start":41.93,"end":42.010002,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2783454954624176},{"word":"you","start":42.010002,"end":42.17,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1561696082353592},{"word":"would","start":42.17,"end":42.33,"confidence":0.55078125,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.17630507051944733},{"word":"like","start":42.33,"end":42.489998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16310162842273712},{"word":"to","start":42.489998,"end":42.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19895753264427185},{"word":"leave","start":42.57,"end":42.73,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.20913562178611755},{"word":"an","start":42.73,"end":42.97,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1978050023317337},{"word":"additional","start":42.97,"end":43.37,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2207106053829193},{"word":"message","start":43.37,"end":43.87,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2375488579273224},{"word":"please","start":44.03494,"end":44.35494,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.20121699571609497},{"word":"reply","start":44.35494,"end":44.59494,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2883029580116272},{"word":"after","start":44.59494,"end":45.09494,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14885173738002777},{"word":"the","start":48.114937,"end":48.357437,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17379902303218842},{"word":"tone","start":48.357437,"end":48.599937,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.10948649048805235}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03716621547937393},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.02464113838505},{"text":"Thanks, Jamie.","start":15.785,"end":16.605,"sentiment":"positive","sentiment_score":0.591212123632431},{"text":"Please stay on the line.","start":16.664999,"end":17.885,"sentiment":"neutral","sentiment_score":0.06600693762302398},{"text":"I'm sorry.","start":39.37,"end":40.11,"sentiment":"negative","sentiment_score":-0.38455498218536377}],"sentiment":"neutral","sentiment_score":0.04518359233267032,"num_words":26,"start":0.24,"end":40.11},{"sentences":[{"text":"This person is not available.","start":40.25,"end":41.71,"sentiment":"negative","sentiment_score":-0.5385654926300049},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.93,"end":48.599937,"sentiment":"neutral","sentiment_score":-0.19712404481002263}],"sentiment":"neutral","sentiment_score":-0.28697705739422846,"num_words":19,"start":40.25,"end":48.599937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name\n\nChannel 0: Sure.\n\nChannel 1: and reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03716621547937393},{"text":"If you record your name","start":0.48,"end":1.76,"sentiment":"neutral","sentiment_score":0.0195698706433177}],"sentiment":"neutral","sentiment_score":0.022502594782660406,"channel":1,"num_words":6,"start":0.24,"end":1.76},{"sentences":[{"text":"Sure.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.031074756756424904}],"sentiment":"neutral","sentiment_score":0.031074756756424904,"channel":0,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"and reason for calling, I'll see if this person is available.","start":1.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.026946260085837406}],"sentiment":"neutral","sentiment_score":0.026946260085837406,"channel":1,"num_words":11,"start":1.76,"end":4.98},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":8.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0919927716255188}],"sentiment":"neutral","sentiment_score":0.0919927716255188,"channel":0,"num_words":5,"start":8.4,"end":10.9},{"sentences":[{"text":"Thanks, Jamie.","start":15.785,"end":16.605,"sentiment":"positive","sentiment_score":0.591212123632431},{"text":"Please stay on the line.","start":16.664999,"end":17.885,"sentiment":"neutral","sentiment_score":0.06600693762302398},{"text":"I'm sorry.","start":39.37,"end":40.11,"sentiment":"negative","sentiment_score":-0.38455498218536377},{"text":"This person is not available.","start":40.25,"end":41.71,"sentiment":"negative","sentiment_score":-0.5385654926300049},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.93,"end":48.599937,"sentiment":"neutral","sentiment_score":-0.19712404481002263}],"sentiment":"neutral","sentiment_score":-0.16818625426718167,"channel":1,"num_words":28,"start":15.785,"end":48.599937}]},"summary":{"result":"success","short":"The customer called Sure and spoke with Jamie from Cloud Solution IT. Jamie asked the customer to stay on the line and informed them that the person they were trying to reach is not available. Jamie also provided an option to leave an additional message."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Leave message","confidence_score":0.01645616},{"intent":"Check availability","confidence_score":0.10800242}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your Sure. name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.03988642618060112},{"text":"Thanks, Jamie.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.5912121534347534},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.049645256251096725},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4615457952022553},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.20036271214485168}],"average":{"sentiment":"neutral","sentiment_score":-0.06446480751037598}}}}