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I'm just following up regarding our previous conversation about your October invoice that you've already received. Yeah. So for this one, again, you already... I've I've already spoke about having the system automated... Automatically generated the invoice. So I've already fixed this error, Basil. So, again, for us to maximize the 15% discount for your six months 15% discount, we didn't apply the 15% discount for October because you only have two weeks. So to maximize the 15% discount, that will commence starting next... I mean, next month. Alright? So for two weeks or... From October 15 to October 31, I've already modified your invoice to $39.97. So that's half of $79.95 of your current plan. Alright? Okay. Okay. No worries. Uh-huh. Yes. 15 with 15% discount. Alright. Let me go back and check it for you. Hold on. Yeah. That's starting next month, November to March Basil. Okay. I guess we're all settled here, Basil. I will I will also resend you the invoice so that you can have a documentation for it for a reference as well. Alright. Thank you, Basil. Anything else I can help you with? Thank you so much again, Basil, for choosing Airtel. My name is Mary. And if you need further assistance, please don't hesitate to call us, and we'll be happy to assist. Thank you. Have a great day ahead. 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Good morning. My name is Mary. I'm calling from Airtel accounts department. May I speak with Basil?\n\nHello, Basil. How are you doing today? That's good to hear. Basil, good morning again. I'm just following up regarding our previous conversation about your October invoice that you've already received.\n\nYeah. So for this one, again, you already... I've I've already spoke about having the system automated... Automatically generated the invoice. So I've already fixed this error, Basil.\n\nSo, again, for us to maximize the 15% discount for your six months 15% discount, we didn't apply the 15% discount for October because you only have two weeks. So to maximize the 15% discount, that will commence starting next... I mean, next month. Alright? So for two weeks or...\n\nFrom October 15 to October 31, I've already modified your invoice to $39.97. So that's half of $79.95 of your current plan. Alright? Okay. Okay.\n\nNo worries. Uh-huh. Yes. 15 with 15% discount. 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Have a great day ahead.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.01957841031253338},{"text":"Good morning.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.16495191305875778},{"text":"My name is Mary.","start":6.3999996,"end":7.44,"sentiment":"neutral","sentiment_score":0.07551339268684387},{"text":"I'm calling from Airtel accounts department.","start":7.44,"end":9.54,"sentiment":"neutral","sentiment_score":0.055175842717289925},{"text":"May I speak with Basil?","start":9.84,"end":11.219999,"sentiment":"neutral","sentiment_score":0.03144366852939129}],"sentiment":"neutral","sentiment_score":0.06332273367378446,"num_words":18,"start":5.52,"end":11.219999},{"sentences":[{"text":"Hello, Basil.","start":13.535,"end":14.415,"sentiment":"neutral","sentiment_score":0.06811926700174809},{"text":"How are you doing 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automated...","start":31.74,"end":36.96,"sentiment":"neutral","sentiment_score":-0.07894543889496061},{"text":"Automatically generated the invoice.","start":37.579998,"end":39.66,"sentiment":"neutral","sentiment_score":-0.13515630178153515},{"text":"So I've already fixed this error, Basil.","start":39.66,"end":43.355,"sentiment":"neutral","sentiment_score":-0.1412282900086471}],"sentiment":"neutral","sentiment_score":-0.09497132920660079,"num_words":28,"start":28.22,"end":43.355},{"sentences":[{"text":"So, again, for us to maximize the 15% discount for your six months 15% discount, we didn't apply the 15% discount for October because you only have two weeks.","start":44.215,"end":54.954998,"sentiment":"neutral","sentiment_score":-0.06205710460399759},{"text":"So to maximize the 15% discount, that will commence starting next...","start":55.99,"end":61.29,"sentiment":"neutral","sentiment_score":0.04227842136540196},{"text":"I mean, next 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The person you are trying Speaking. Yes. All good. All good. Yeah. Yeah. Yeah. Okay. Okay. Okay. Okay. I got it. So... Okay. Okay. Yeah. So... Yeah. Yeah. So the next six months will start on, like, next month onwards. Right? You got to lay. Okay. Okay. So till March 10. Right? Okay. Okay. Thank you. Okay. Yeah. Yeah. Bina. Bina. Okay. Okay. Thank you so much. Thank you. Yeah. No. No. Thank you so much. Yeah. Yeah. Sure. Sure. Sure. Yeah. 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The person you are trying Speaking. Yes. All good. All good.\n\nYeah. Yeah. Yeah. Okay. Okay.\n\nOkay. Okay. I got it. So... Okay.\n\nOkay. Yeah. So... Yeah. Yeah.\n\nSo the next six months will start on, like, next month onwards. Right? You got to lay. Okay. Okay.\n\nSo till March 10. Right? Okay. Okay. Thank you.\n\nOkay. Yeah. Yeah. Bina. Bina.\n\nOkay. Okay. Thank you so much. Thank you. Yeah.\n\nNo. No. Thank you so much. Yeah. Yeah.\n\nSure. Sure. Sure. Yeah. 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1: Call has been forwarded to voice mail. The person you are trying\n\nChannel 0: Hello. Good morning. My name is Mary. I'm calling from Airtel accounts department. May I speak with Basil?\n\nChannel 1: Speaking.\n\nChannel 0: Hello, Basil. How are you doing\n\nChannel 1: Yes.\n\nChannel 0: today?\n\nChannel 1: All good. All good.\n\nChannel 0: That's good to hear. Basil, good morning again. I'm just following up regarding our previous conversation about your October invoice that you've already received.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. So for this one, again, you already... I've I've already spoke about having the system automated... Automatically generated the invoice. So I've already fixed this error,\n\nChannel 1: Yeah.\n\nChannel 0: Basil.\n\nChannel 1: Okay.\n\nChannel 0: So, again, for us to maximize the 15% discount for your six months 15% discount, we didn't apply the 15% discount for October because you only have two weeks.\n\nChannel 1: Okay.\n\nChannel 0: So to maximize the 15% discount, that will commence starting next... I mean, next month. Alright? So for two weeks or... From October 15 to October 31, I've already modified your invoice to $39.97.\n\nSo that's half of $79.95 of your current plan. Alright?\n\nChannel 1: Okay. Okay. I got it. So...\n\nChannel 0: Okay.\n\nChannel 1: Okay. Okay. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: So...\n\nChannel 0: No worries. Uh-huh.\n\nChannel 1: Yeah. Yeah. So the next six months will start on, like, next month onwards. Right? You got to lay.\n\nChannel 0: Yes. 15 with 15% discount.\n\nChannel 1: Okay. Okay. So till\n\nChannel 0: Alright.\n\nChannel 1: March 10. Right?\n\nChannel 0: Let me go back and check it for you. Hold on. Yeah. That's starting next month, November to March Basil.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: I guess\n\nChannel 1: Okay.\n\nChannel 0: we're all settled here, Basil. I will I will also resend you the invoice so that you can have a\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: documentation for\n\nChannel 1: Bina.\n\nChannel 0: it for a reference\n\nChannel 1: Bina.\n\nChannel 0: as well.\n\nChannel 1: Okay. Okay. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much. Thank you.\n\nChannel 0: Thank you, Basil.\n\nChannel 1: Yeah.\n\nChannel 0: Anything else I can help you with?\n\nChannel 1: No. No. Thank you so much. Yeah.\n\nChannel 0: Thank you so much again, Basil, for choosing Airtel. My name is Mary. And if you need further assistance,\n\nChannel 1: Yeah.\n\nChannel 0: please don't hesitate to call us, and we'll be happy to assist.\n\nChannel 1: Sure.\n\nChannel 0: Thank you.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Have a great\n\nChannel 1: Yeah.\n\nChannel 0: day ahead.\n\nChannel 1: Sure.\n\nChannel 0: Goodbye.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":-0.10819965920278005},{"text":"The person you are trying","start":2.32,"end":3.78,"sentiment":"neutral","sentiment_score":-0.030793243274092674}],"sentiment":"neutral","sentiment_score":-0.07594698589916031,"channel":1,"num_words":12,"start":0.16,"end":3.78},{"sentences":[{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.01957841031253338},{"text":"Good morning.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.16495191305875778},{"text":"My name is Mary.","start":6.3999996,"end":7.44,"sentiment":"neutral","sentiment_score":0.07551339268684387},{"text":"I'm calling from Airtel accounts 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Although Georgia had previously agreed to a 15% discount, they only had two weeks. Mary confirms the discount for Georgia's six months plan and explains that it will commence next month. She also offers to resend the invoice and provide further assistance if needed."},"intents":{"segments":[{"text":"I'm just following up regarding our previous conversation about your October invoice that you've already received. Yeah.","start_word":51,"end_word":67,"intents":[{"intent":"Address invoice issue","confidence_score":0.00825686}]},{"text":"Let me go back and check it for you. Hold on.","start_word":220,"end_word":230,"intents":[{"intent":"Check and confirm payment","confidence_score":0.00084419793}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you are trying Hello. Good morning. My name is Mary. I'm calling from Airtel accounts department. May I speak with Basil? Speaking. Hello, Basil. How are you doing Yes. today?","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.04424349591135979},{"text":"All good. All good. That's good to hear.","start_word":39,"end_word":46,"sentiment":"positive","sentiment_score":0.5175464749336243},{"text":"Basil, good morning again. I'm just following up regarding our previous conversation about your October invoice that you've already received. Yeah. Yeah. Yeah. So for this one, again, you already... I've I've already spoke about having the system automated... Automatically generated the invoice. So I've already fixed this error, Yeah. Basil. Okay. So, again, for us to maximize the 15% discount for your six months 15% discount, we didn't apply the 15% discount for October because you only have two weeks. Okay. So to maximize the 15% discount, that will commence starting next... I mean, next month. Alright? So for two weeks or... From October 15 to October 31, I've already modified your invoice to $39.97. So that's half of $79.95 of your current plan. Alright? Okay. Okay. I got it. So... Okay. Okay. Okay. Yeah. Okay. So... No worries. Uh-huh. Yeah. Yeah. So the next six months will start on, like, next month onwards. Right? You got to lay. Yes. 15 with 15% discount. Okay. Okay. So till Alright. March 10. Right? Let me go back and check it for you. Hold on. Yeah. That's starting next month, November to March Basil. Okay. Okay. Okay.","start_word":47,"end_word":242,"sentiment":"neutral","sentiment_score":0.002357831661950569},{"text":"Thank you.","start_word":243,"end_word":244,"sentiment":"positive","sentiment_score":0.3662799298763275},{"text":"I guess Okay. we're all settled here, Basil. I will I will also resend you the invoice so that you can have a Yeah. Yeah. documentation for Bina. it for a reference Bina. as well. Okay. Okay.","start_word":245,"end_word":281,"sentiment":"neutral","sentiment_score":0.11435707658529282},{"text":"Thank you so Alright. much. Thank you. Thank you, Basil.","start_word":282,"end_word":291,"sentiment":"positive","sentiment_score":0.5063422322273254},{"text":"Yeah. Anything else I can help you with? No. No. Thank you so much. Yeah.","start_word":292,"end_word":306,"sentiment":"neutral","sentiment_score":0.16887322068214417},{"text":"Thank you so much again, Basil, for choosing Airtel. My name is Mary.","start_word":307,"end_word":319,"sentiment":"positive","sentiment_score":0.497833788394928},{"text":"And if you need further assistance, Yeah.","start_word":320,"end_word":326,"sentiment":"neutral","sentiment_score":0.2362802028656006},{"text":"please don't hesitate to call us, and we'll be happy to assist.","start_word":327,"end_word":338,"sentiment":"positive","sentiment_score":0.3415010869503021},{"text":"Sure.","start_word":339,"end_word":339,"sentiment":"neutral","sentiment_score":0.3279716968536377},{"text":"Thank you. Sure. Sure. Have a great Yeah. day ahead.","start_word":340,"end_word":349,"sentiment":"positive","sentiment_score":0.4864252507686615},{"text":"Sure. Goodbye.","start_word":350,"end_word":351,"sentiment":"neutral","sentiment_score":0.19081009924411776}],"average":{"sentiment":"neutral","sentiment_score":0.1081958573817295}}}}