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and thank you for calling the Australian Council on Health Care Standards. Our team is eager to assist you, so please stay on the line, and we'll be with you as soon as possible. Good morning. Thank you for calling the Australian Council on Healthcare Standards. My name is Sarah.\n\nHow can I help? Simon Cooper. Yes. Can I ask who's calling? Okay.\n\nIs he expecting your call? Okay. Okay. No worries. Let me see if I can get through to him for you.\n\nNo worries. Want to strengthen patient safety in your organization? The patient safety culture survey is a powerful tool designed to assess and improve your safety values. We're offering our members complimentary and exclusive access to this survey, and we can guide you through the planning, data collection, and analysis of your survey with resources and tools to support a smooth execution. Learn more at achs.org.au.\n\nThe ACHS Improvement Academy or IA for short invites individuals from all areas of health care to become an affiliate. As an IA affiliate, you'll receive discounts on our training event. Hi, Ronald. I wasn't able to connect you with Simon just now. Do you want me to request him to call you back?\n\nOkay. Alright. No worries. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling the Australian Council on Health Care Standards.","start":2.56,"end":7.7,"sentiment":"positive","sentiment_score":0.5996299317249885},{"text":"Our team is eager to assist you, so please stay on the line, and we'll be with you as soon as possible.","start":8.16,"end":14.535,"sentiment":"positive","sentiment_score":0.5035154589197852},{"text":"Good morning.","start":26.9,"end":27.3,"sentiment":"positive","sentiment_score":0.3964216858148575},{"text":"Thank you for calling the Australian Council on Healthcare Standards.","start":27.3,"end":29.86,"sentiment":"positive","sentiment_score":0.49088703989982607},{"text":"My name is Sarah.","start":29.86,"end":30.58,"sentiment":"positive","sentiment_score":0.4116844981908798}],"sentiment":"positive","sentiment_score":0.5141368818049338,"num_words":51,"start":2.56,"end":30.58},{"sentences":[{"text":"How can I 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call?","start":47.675,"end":49.454998,"sentiment":"neutral","sentiment_score":0.004924900643527508},{"text":"Okay.","start":60.780003,"end":61.260002,"sentiment":"neutral","sentiment_score":0.014665497466921806},{"text":"Okay.","start":61.260002,"end":61.58,"sentiment":"neutral","sentiment_score":0.030535727739334103},{"text":"No worries.","start":61.58,"end":61.980003,"sentiment":"neutral","sentiment_score":0.0678052268922329},{"text":"Let me see if I can get through to him for you.","start":61.980003,"end":64.240005,"sentiment":"neutral","sentiment_score":0.11850219406187534}],"sentiment":"neutral","sentiment_score":0.07749821480718397,"num_words":21,"start":47.675,"end":64.240005},{"sentences":[{"text":"No worries.","start":66.06,"end":66.765,"sentiment":"neutral","sentiment_score":0.14792748540639877},{"text":"Want to strengthen patient safety in your organization?","start":82.270004,"end":85.65,"sentiment":"neutral","sentiment_score":0.2022928223013878},{"text":"The patient safety culture survey is a powerful tool designed to assess and improve your safety values.","start":86.43,"end":94.450005,"sentiment":"neutral","sentiment_score":0.278224700514008},{"text":"We're offering our members complimentary and exclusive access to this survey, and we can guide you through the planning, data collection, and analysis of your survey with resources and tools to support a smooth execution.","start":94.915,"end":110.215,"sentiment":"positive","sentiment_score":0.33722735473087856},{"text":"Learn more at achs.org.au.","start":110.97,"end":116.03001,"sentiment":"neutral","sentiment_score":0.16151771694421768}],"sentiment":"neutral","sentiment_score":0.28928857183817663,"num_words":66,"start":66.06,"end":116.03001},{"sentences":[{"text":"The ACHS Improvement Academy or IA for short invites individuals from all areas of health care to become an affiliate.","start":131.425,"end":140.46,"sentiment":"neutral","sentiment_score":0.1974259041249752},{"text":"As an IA affiliate, you'll receive discounts on our training event.","start":140.78001,"end":145.20001,"sentiment":"neutral","sentiment_score":0.1833514855666594},{"text":"Hi, Ronald.","start":145.90001,"end":146.56001,"sentiment":"neutral","sentiment_score":-0.05721493065357208},{"text":"I wasn't able to connect you with Simon just now.","start":146.78,"end":150.32,"sentiment":"neutral","sentiment_score":-0.24347735643386842},{"text":"Do you want me to request him to call you back?","start":150.86,"end":153.52,"sentiment":"neutral","sentiment_score":-0.07804230092601343}],"sentiment":"neutral","sentiment_score":0.04736510533149595,"num_words":54,"start":131.425,"end":153.52},{"sentences":[{"text":"Okay.","start":158.45493,"end":158.95493,"sentiment":"neutral","sentiment_score":0.025747109204530716},{"text":"Alright.","start":159.01494,"end":159.41493,"sentiment":"neutral","sentiment_score":0.048308901488780975},{"text":"No worries.","start":159.41493,"end":160.07494,"sentiment":"neutral","sentiment_score":0.03138023614883423},{"text":"Thank you.","start":161.25493,"end":161.89493,"sentiment":"positive","sentiment_score":0.33923546969890594},{"text":"Bye bye.","start":161.89493,"end":162.63493,"sentiment":"neutral","sentiment_score":0.16516031324863434}],"sentiment":"neutral","sentiment_score":0.1432010061107576,"num_words":8,"start":158.45493,"end":162.63493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome, and thank you for calling the Australian Council on Health Care Standards. Our team is eager to assist you, so please stay on the line, and we'll be with you as soon as possible. Good morning. Thank you for calling the Australian Council on Healthcare Standards. My name is Sarah.\n\nHow can I help?\n\nChannel 0: Yeah. Good morning. May I speak with Simon Cooper?\n\nChannel 1: Simon Cooper. Yes. Can I ask who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Is he expecting your call?\n\nChannel 0: Yeah. Actually, I was able to talk to him last November, and we supposed to have a meeting last December. I'm just trying to reschedule that meeting.\n\nChannel 1: Okay. Okay. No worries. Let me see if I can get through to him for you.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Want to strengthen patient safety in your organization? The patient safety culture survey is a powerful tool designed to assess and improve your safety values. We're offering our members complimentary and exclusive access to this survey, and we can guide you through the planning, data collection, and analysis of your survey with resources and tools to support a smooth execution. Learn more at achs.org.au.\n\nThe ACHS Improvement Academy or IA for short invites individuals from all areas of health care to become an affiliate. As an IA affiliate, you'll receive discounts on our training event. Hi, Ronald. I wasn't able to connect you with Simon just now.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you want me to request him to call you back?\n\nChannel 0: That would be okay. Maybe I'll just send him an email today.\n\nChannel 1: Okay. Alright. No\n\nChannel 0: Alright.\n\nChannel 1: worries.\n\nChannel 0: Thank you. Have a good day. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Bye bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling the Australian Council on Health Care Standards.","start":2.56,"end":7.7,"sentiment":"positive","sentiment_score":0.5996299317249885},{"text":"Our team is eager to assist you, so please stay on the line, and we'll be with you as soon as possible.","start":8.16,"end":14.535,"sentiment":"positive","sentiment_score":0.5035154589197852},{"text":"Good morning.","start":26.9,"end":27.3,"sentiment":"positive","sentiment_score":0.3964216858148575},{"text":"Thank you for calling the Australian Council on Healthcare Standards.","start":27.3,"end":29.86,"sentiment":"positive","sentiment_score":0.49088703989982607},{"text":"My name is Sarah.","start":29.86,"end":30.58,"sentiment":"positive","sentiment_score":0.4116844981908798}],"sentiment":"positive","sentiment_score":0.5141368818049338,"channel":1,"num_words":51,"start":2.56,"end":30.58},{"sentences":[{"text":"How can I help?","start":30.58,"end":31.64,"sentiment":"positive","sentiment_score":0.3531436324119568}],"sentiment":"positive","sentiment_score":0.3531436324119568,"channel":1,"num_words":4,"start":30.58,"end":31.64},{"sentences":[{"text":"Yeah.","start":32.3,"end":32.62,"sentiment":"neutral","sentiment_score":0.0645563006401062},{"text":"Good morning.","start":32.62,"end":33.260002,"sentiment":"neutral","sentiment_score":0.12583059072494507},{"text":"May I speak with Simon Cooper?","start":33.260002,"end":35.440002,"sentiment":"neutral","sentiment_score":0.04415306138495604}],"sentiment":"neutral","sentiment_score":0.06457065004441473,"channel":0,"num_words":9,"start":32.3,"end":35.440002},{"sentences":[{"text":"Simon Cooper.","start":36.82,"end":37.72,"sentiment":"neutral","sentiment_score":0.005105071235448122},{"text":"Yes.","start":37.78,"end":38.26,"sentiment":"neutral","sentiment_score":0.01163177378475666},{"text":"Can I ask who's calling?","start":38.26,"end":39.559998,"sentiment":"neutral","sentiment_score":0.0055694105103611955}],"sentiment":"neutral","sentiment_score":0.00621112110093236,"channel":1,"num_words":8,"start":36.82,"end":39.559998},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":40.655003,"end":43.395,"sentiment":"neutral","sentiment_score":0.025414107739925383}],"sentiment":"neutral","sentiment_score":0.025414107739925383,"channel":0,"num_words":5,"start":40.655003,"end":43.395},{"sentences":[{"text":"Okay.","start":45.035,"end":45.535,"sentiment":"neutral","sentiment_score":0.01702909730374813},{"text":"Is he expecting your call?","start":47.675,"end":49.454998,"sentiment":"neutral","sentiment_score":0.004924900643527508}],"sentiment":"neutral","sentiment_score":0.006942266753564279,"channel":1,"num_words":6,"start":45.035,"end":49.454998},{"sentences":[{"text":"Yeah.","start":50.255,"end":50.735,"sentiment":"neutral","sentiment_score":-0.01807808130979538},{"text":"Actually, I was able to talk to him last November, and we supposed to have a meeting last December.","start":50.735,"end":57.49,"sentiment":"neutral","sentiment_score":-0.06533630192279816},{"text":"I'm just trying to reschedule that meeting.","start":57.87,"end":59.81,"sentiment":"neutral","sentiment_score":-0.1546475546700614}],"sentiment":"neutral","sentiment_score":-0.08674076668642185,"channel":0,"num_words":27,"start":50.255,"end":59.81},{"sentences":[{"text":"Okay.","start":60.780003,"end":61.260002,"sentiment":"neutral","sentiment_score":0.014665497466921806},{"text":"Okay.","start":61.260002,"end":61.58,"sentiment":"neutral","sentiment_score":0.030535727739334103},{"text":"No worries.","start":61.58,"end":61.980003,"sentiment":"neutral","sentiment_score":0.0678052268922329},{"text":"Let me see if I can get through to him for 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exclusive access to this survey, and we can guide you through the planning, data collection, and analysis of your survey with resources and tools to support a smooth execution.","start":94.915,"end":110.215,"sentiment":"positive","sentiment_score":0.33722735473087856},{"text":"Learn more at achs.org.au.","start":110.97,"end":116.03001,"sentiment":"neutral","sentiment_score":0.16151771694421768}],"sentiment":"neutral","sentiment_score":0.28928857183817663,"channel":1,"num_words":66,"start":66.06,"end":116.03001},{"sentences":[{"text":"The ACHS Improvement Academy or IA for short invites individuals from all areas of health care to become an affiliate.","start":131.425,"end":140.46,"sentiment":"neutral","sentiment_score":0.1974259041249752},{"text":"As an IA affiliate, you'll receive discounts on our training event.","start":140.78001,"end":145.20001,"sentiment":"neutral","sentiment_score":0.1833514855666594},{"text":"Hi, Ronald.","start":145.90001,"end":146.56001,"sentiment":"neutral","sentiment_score":-0.05721493065357208},{"text":"I wasn't able to connect you with Simon just now.","start":146.78,"end":150.32,"sentiment":"neutral","sentiment_score":-0.24347735643386842}],"sentiment":"neutral","sentiment_score":0.07944606972295185,"channel":1,"num_words":43,"start":131.425,"end":150.32},{"sentences":[{"text":"Mhmm.","start":150.35501,"end":150.85501,"sentiment":"neutral","sentiment_score":-0.07590694725513458}],"sentiment":"neutral","sentiment_score":-0.07590694725513458,"channel":0,"num_words":1,"start":150.35501,"end":150.85501},{"sentences":[{"text":"Do you want me to request him to call you back?","start":150.86,"end":153.52,"sentiment":"neutral","sentiment_score":-0.07804230092601343}],"sentiment":"neutral","sentiment_score":-0.07804230092601343,"channel":1,"num_words":11,"start":150.86,"end":153.52},{"sentences":[{"text":"That would be okay.","start":154.195,"end":155.15501,"sentiment":"neutral","sentiment_score":-0.026287955697625875},{"text":"Maybe I'll just send him an email today.","start":155.15501,"end":157.975,"sentiment":"neutral","sentiment_score":-0.023000774905085564}],"sentiment":"neutral","sentiment_score":-0.024096501835932333,"channel":0,"num_words":12,"start":154.195,"end":157.975},{"sentences":[{"text":"Okay.","start":158.45493,"end":158.95493,"sentiment":"neutral","sentiment_score":0.025747109204530716},{"text":"Alright.","start":159.01494,"end":159.41493,"sentiment":"neutral","sentiment_score":0.048308901488780975},{"text":"No","start":159.41493,"end":159.57494,"sentiment":"neutral","sentiment_score":0.01405651867389679}],"sentiment":"neutral","sentiment_score":0.029370843122402828,"channel":1,"num_words":3,"start":158.45493,"end":159.57494},{"sentences":[{"text":"Alright.","start":159.475,"end":159.975,"sentiment":"neutral","sentiment_score":0.0177296195179224}],"sentiment":"neutral","sentiment_score":0.0177296195179224,"channel":0,"num_words":1,"start":159.475,"end":159.975},{"sentences":[{"text":"worries.","start":159.57494,"end":160.07494,"sentiment":"neutral","sentiment_score":0.04870395362377167}],"sentiment":"neutral","sentiment_score":0.04870395362377167,"channel":1,"num_words":1,"start":159.57494,"end":160.07494},{"sentences":[{"text":"Thank 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The representative, Sarah, tries to connect the customer to Simon but is unsuccessful. She offers to send an email to Simon and asks if she can request him to call the customer back. The call ends with Sarah thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Actually, I was able to talk to him last November, and we supposed to have a meeting last December. I'm just trying to reschedule that meeting. Okay. Okay.","start_word":84,"end_word":111,"intents":[{"intent":"Reschedule meeting","confidence_score":0.30219394}]},{"text":"Do you want me to request him to call you back? That would be okay.","start_word":238,"end_word":252,"intents":[{"intent":"Request follow-up call","confidence_score":0.000071284165}]}]},"sentiments":{"segments":[{"text":"Welcome, and thank you for calling the Australian Council on Health Care Standards. Our team is eager to assist you, so please stay on the line, and we'll be with you as soon as possible. Good morning. Thank you for calling the Australian Council on Healthcare Standards. My name is Sarah. How can I help?","start_word":0,"end_word":54,"sentiment":"positive","sentiment_score":0.495671033859253},{"text":"Yeah. Good morning. May I speak with Simon Cooper? Simon Cooper. Yes. Can I ask who's calling? Ronald from Cloud Solution IT. Okay. Is he expecting your call? Yeah. Actually, I was able to talk to him last November, and we supposed to have a meeting last December. I'm just trying to reschedule that meeting. Okay. Okay. No worries. Let me see if I can get through to him for you. Thank you. No worries. Want to strengthen patient safety in your organization? The patient safety culture survey is a powerful tool designed to assess and improve your safety values. We're offering our members complimentary and exclusive access to this survey, and we can guide you through the planning, data collection, and analysis of your survey with resources and tools to support a smooth execution. Learn more at achs.org.au. The ACHS Improvement Academy or IA for short invites individuals from all areas of health care to become an affiliate. As an IA affiliate, you'll receive discounts on our training event. Hi, Ronald. I wasn't able to connect you with Simon just now. Mhmm. Do you want me to request him to call you back? That would be okay. Maybe I'll just send him an email today. Okay. Alright. No Alright. worries. Thank you.","start_word":55,"end_word":267,"sentiment":"neutral","sentiment_score":0.09192969650030136},{"text":"Have a good day. Thank Thank you.","start_word":268,"end_word":274,"sentiment":"positive","sentiment_score":0.3611050546169281},{"text":"you. Bye bye. Alright. Bye bye.","start_word":275,"end_word":280,"sentiment":"neutral","sentiment_score":0.14330708980560303}],"average":{"sentiment":"neutral","sentiment_score":0.17013579529601258}}}}