{"metadata":{"transaction_key":"deprecated","request_id":"019efc97-b45d-7c01-ae11-21d0ab1b18d1","sha256":"2b92a6362ec82c4eb66e571ecb74cb7a8cc8bcfbb0d04ae428f7f0e879c2979f","created":"2026-06-25T02:24:22.245Z","duration":16.055937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":55},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Andrew, it's Ronald from Cloud Solution IT. How are you doing today? Alright.","confidence":0.9921875,"words":[{"word":"yeah","start":2.72,"end":3.04,"confidence":0.7919922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10867886245250702},{"word":"good","start":3.04,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.39756709337234497},{"word":"afternoon","start":3.1999998,"end":3.6999998,"confidence":0.9770508,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.294742226600647},{"word":"andrew","start":4.56,"end":5.06,"confidence":0.9423828,"punctuated_word":"Andrew,","sentiment":"positive","sentiment_score":0.34640926122665405},{"word":"it's","start":5.12,"end":5.62,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2993755340576172},{"word":"ronald","start":6.16,"end":6.66,"confidence":0.97265625,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2399611175060272},{"word":"from","start":6.96,"end":7.46,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22577859461307528},{"word":"cloud","start":7.52,"end":7.9199996,"confidence":0.7895508,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2685815989971161},{"word":"solution","start":7.9199996,"end":8.42,"confidence":0.9760742,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.23600734770298004},{"word":"it","start":8.48,"end":8.98,"confidence":0.9921875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.262063205242157},{"word":"how","start":9.599999,"end":9.84,"confidence":0.81396484,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.35323068499565125},{"word":"are","start":9.84,"end":9.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.29239919781684875},{"word":"you","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2872830629348755},{"word":"doing","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.244297593832016},{"word":"today","start":10.32,"end":10.82,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.21830035746097565},{"word":"alright","start":15.460875,"end":15.960875,"confidence":0.78125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.022149061784148216}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Andrew, it's Ronald from Cloud Solution IT. How are you doing today? Alright.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.10867886245250702},{"text":"Good afternoon.","start":3.04,"end":3.6999998,"sentiment":"positive","sentiment_score":0.34615465998649597},{"text":"Andrew, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.98,"sentiment":"neutral","sentiment_score":0.26831095133508953},{"text":"How are you doing today?","start":9.599999,"end":10.82,"sentiment":"neutral","sentiment_score":0.2791021794080734},{"text":"Alright.","start":15.460875,"end":15.960875,"sentiment":"neutral","sentiment_score":-0.022149061784148216}],"sentiment":"neutral","sentiment_score":0.25328291731420904,"num_words":16,"start":2.72,"end":15.960875}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Can you take me off your list? Thank you very much. I don't work for that company anymore. Thank you.","confidence":0.9970703,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.6253662,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.027671754360198975},{"word":"yeah","start":10.8,"end":11.04,"confidence":0.96118164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07779259979724884},{"word":"can","start":11.04,"end":11.2,"confidence":0.8173828,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.41163063049316406},{"word":"you","start":11.2,"end":11.28,"confidence":0.99121094,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.49817508459091187},{"word":"take","start":11.28,"end":11.5199995,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5619819164276123},{"word":"me","start":11.5199995,"end":11.599999,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4820915162563324},{"word":"off","start":11.599999,"end":11.759999,"confidence":0.9970703,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.441867470741272},{"word":"your","start":11.759999,"end":11.92,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4411868453025818},{"word":"list","start":11.92,"end":12.08,"confidence":0.9970703,"punctuated_word":"list?","sentiment":"negative","sentiment_score":-0.472454309463501},{"word":"thank","start":12.08,"end":12.32,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.18405508995056152},{"word":"you","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3086808919906616},{"word":"very","start":12.48,"end":12.559999,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.3592325448989868},{"word":"much","start":12.559999,"end":12.799999,"confidence":0.9975586,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.2488721460103989},{"word":"i","start":12.799999,"end":12.88,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.633040726184845},{"word":"don't","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5506596565246582},{"word":"work","start":13.12,"end":13.28,"confidence":0.9970703,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.46335548162460327},{"word":"for","start":13.28,"end":13.36,"confidence":0.6894531,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.6571536064147949},{"word":"that","start":13.36,"end":13.5199995,"confidence":0.97509766,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.7215880155563354},{"word":"company","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"company","sentiment":"negative","sentiment_score":-0.5589687824249268},{"word":"anymore","start":13.759999,"end":14.08,"confidence":0.9794922,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.458458811044693},{"word":"thank","start":14.08,"end":14.24,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.0579393208026886},{"word":"you","start":14.24,"end":14.74,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.10081714391708374}],"paragraphs":{"transcript":"\nHello? Yeah. Can you take me off your list? Thank you very much. I don't work for that company anymore.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.027671754360198975},{"text":"Yeah.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":-0.07779259979724884},{"text":"Can you take me off your list?","start":11.04,"end":12.08,"sentiment":"negative","sentiment_score":-0.4727696818964822},{"text":"Thank you very much.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.2752101682126522},{"text":"I don't work for that company anymore.","start":12.799999,"end":14.08,"sentiment":"negative","sentiment_score":-0.5776035828249795}],"sentiment":"negative","sentiment_score":-0.42517871856689454,"num_words":20,"start":0.16,"end":14.08},{"sentences":[{"text":"Thank you.","start":14.08,"end":14.74,"sentiment":"neutral","sentiment_score":-0.07937823235988617}],"sentiment":"neutral","sentiment_score":-0.07937823235988617,"num_words":2,"start":14.08,"end":14.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Andrew, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Can you take me off your list? Thank you very much. I don't work for that company anymore. Thank you.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.027671754360198975}],"sentiment":"neutral","sentiment_score":0.027671754360198975,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yeah.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.10867886245250702},{"text":"Good afternoon.","start":3.04,"end":3.6999998,"sentiment":"positive","sentiment_score":0.34615465998649597},{"text":"Andrew, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.98,"sentiment":"neutral","sentiment_score":0.26831095133508953},{"text":"How are you doing today?","start":9.599999,"end":10.82,"sentiment":"neutral","sentiment_score":0.2791021794080734}],"sentiment":"neutral","sentiment_score":0.27164504925409955,"channel":0,"num_words":15,"start":2.72,"end":10.82},{"sentences":[{"text":"Yeah.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":-0.07779259979724884},{"text":"Can you take me off your list?","start":11.04,"end":12.08,"sentiment":"negative","sentiment_score":-0.4727696818964822},{"text":"Thank you very much.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.2752101682126522},{"text":"I don't work for that company anymore.","start":12.799999,"end":14.08,"sentiment":"negative","sentiment_score":-0.5776035828249795},{"text":"Thank you.","start":14.08,"end":14.74,"sentiment":"neutral","sentiment_score":-0.07937823235988617}],"sentiment":"negative","sentiment_score":-0.4138096471627553,"channel":1,"num_words":21,"start":10.8,"end":14.74},{"sentences":[{"text":"Alright.","start":15.460875,"end":15.960875,"sentiment":"neutral","sentiment_score":-0.022149061784148216}],"sentiment":"neutral","sentiment_score":-0.022149061784148216,"channel":0,"num_words":1,"start":15.460875,"end":15.960875}]},"summary":{"result":"success","short":"Hello? Yeah. Good afternoon. Andrew, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. Can you take me off your list? Thank you very much. I don't work for that company anymore. Thank you. Alright."},"intents":{"segments":[{"text":"Can you take me off your list? Thank you very much. I don't work for that company anymore. Thank you. Alright.","start_word":17,"end_word":37,"intents":[{"intent":"Request removal from list","confidence_score":0.00927553}]},{"text":"Thank you. Alright.","start_word":35,"end_word":37,"intents":[{"intent":"Express gratitude","confidence_score":0.6173593}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Andrew, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.22320689260959625},{"text":"Can you take me off your list?","start_word":17,"end_word":23,"sentiment":"negative","sentiment_score":-0.47273024916648865},{"text":"Thank you very much.","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":-0.26994258165359497},{"text":"I don't work for that company anymore.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.5603002905845642},{"text":"Thank you. Alright.","start_word":35,"end_word":37,"sentiment":"neutral","sentiment_score":-0.056718822568655014}],"average":{"sentiment":"neutral","sentiment_score":-0.09584530917080966}}}}