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Is it okay if I just search for your account? And I'll go back to you. Yeah. Hang on. Hello, Chet? Yes. Thank you for waiting. So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service. That's why, yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also. Yeah. But yeah. Actually, under super network, we have three different speed. We have the basic, the standard, and the fast one. So for the basic, it's 25 MBPS, which is $69.95 per month. Then for the standard one, it's $79.95 per month, which is 50 MBPS. Then for the soup fast one, it's $89.95 per month. Just one one hundred MBPS. Yeah. That's actually the fast fast one. It's boosted now to 500 MBPS. Yeah. Mhmm. It's $89.95 per month. Okay. So if you want to proceed with no contract, we have a connection fee, which is $45. And do you have your own router? Yeah. We can try to use that one as long as it's compatible. But if your router is not compatible, you can also purchase one from us. I'm sorry. TP Link Archer. Archer c 20. Micky, is it okay if I check the compatibility of this router first? And then yeah. Hello, Shad? Yeah. So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials. So it should be it should work fine. But, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet. But it should be working because it has PPPoE authentication. Yeah. But if ever it's not configuring, the router is not configuring the credentials, you can purchase one router from us or outside store that is compatible with Uptick fiber upgrade connections. Yeah. Mhmm. Yeah. So we're going to proceed with the sorry. Let me just start with the Supa family, the Fiverr Boost 500, and Supa no contract. Okay. Sure. So I'll just coordinate this one to our accounts department, then our accounts department will send you then an invoice. Once the invoice is settled, we'll then activate the service at the address and send you the email instruction on how to set up your own router. Okay. Please do just, wait for the invoice then. Yeah. Thank you. Bye for now. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hello?\n\nMhmm. Mhmm. Mhmm. Okay. I see.\n\nMay I know your full name, please? Okay. Is it okay if I just search for your account? And I'll go back to you. Yeah.\n\nHang on. Hello, Chet? Yes. Thank you for waiting. So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service.\n\nThat's why, yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also. Yeah. But yeah. Actually, under super network, we have three different speed. We have the basic, the standard, and the fast one.\n\nSo for the basic, it's 25 MBPS, which is $69.95 per month. Then for the standard one, it's $79.95 per month, which is 50 MBPS. Then for the soup fast one, it's $89.95 per month. Just one one hundred MBPS. Yeah.\n\nThat's actually the fast fast one. It's boosted now to 500 MBPS. Yeah. Mhmm. It's $89.95 per month.\n\nOkay. So if you want to proceed with no contract, we have a connection fee, which is $45. And do you have your own router? Yeah. We can try to use that one as long as it's compatible.\n\nBut if your router is not compatible, you can also purchase one from us. I'm sorry. TP Link Archer. Archer c 20. Micky, is it okay if I check the compatibility of this router first?\n\nAnd then yeah. Hello, Shad? Yeah. So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials. So it should be it should work fine.\n\nBut, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet. But it should be working because it has PPPoE authentication. Yeah. But if ever it's not configuring, the router is not configuring the credentials, you can purchase one router from us or outside store that is compatible with Uptick fiber upgrade connections. Yeah.\n\nMhmm. Yeah. So we're going to proceed with the sorry. Let me just start with the Supa family, the Fiverr Boost 500, and Supa no contract. Okay.\n\nSure. So I'll just coordinate this one to our accounts department, then our accounts department will send you then an invoice. Once the invoice is settled, we'll then activate the service at the address and send you the email instruction on how to set up your own router. Okay. Please do just, wait for the invoice then.\n\nYeah. Thank you. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.21215903759002688},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.5069501996040344},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.8599997,"sentiment":"positive","sentiment_score":0.41227086952754427},{"text":"How can I assist you 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Chet?","start":130.155,"end":131.215,"sentiment":"neutral","sentiment_score":0.04796910472214222},{"text":"Yes.","start":133.595,"end":133.915,"sentiment":"neutral","sentiment_score":0.1563604474067688},{"text":"Thank you for waiting.","start":134.235,"end":135.295,"sentiment":"positive","sentiment_score":0.33592094480991364},{"text":"So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service.","start":135.755,"end":149.41,"sentiment":"neutral","sentiment_score":-0.1565667009779385}],"sentiment":"neutral","sentiment_score":-0.08775868922979994,"num_words":44,"start":47.495,"end":149.41},{"sentences":[{"text":"That's why, yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order 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Yeah. Yes. I want to. Okay. So what are the plans available? Yep. On the website, it's showing very fast. 500 Mbps or something. The first one is 500. How much is that? Yeah. I want to do that without the contract. Yes. The router is DP Link AC seven fifty. A c seven fifty. Archer c 20. Yep. Yep. Okay. Okay. That's fine. Yep. Yep. Thank you. 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I signed up online few days ago for my property, so I just want to know how I can go ahead. Yeah. Yes. I want to. Okay.\n\nSo what are the plans available? Yep. On the website, it's showing very fast. 500 Mbps or something. The first one is 500.\n\nHow much is that? Yeah. I want to do that without the contract. Yes. The router is DP Link AC seven fifty.\n\nA c seven fifty. Archer c 20. Yep. Yep. Okay.\n\nOkay. That's fine. Yep. Yep. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"I I signed up online few days ago for my property, so I just want to know how I can go ahead.","start":10.0,"end":26.664999,"sentiment":"neutral","sentiment_score":0.053872756829315964},{"text":"Yeah.","start":46.445,"end":46.945,"sentiment":"neutral","sentiment_score":0.019941583275794983},{"text":"Yes.","start":132.485,"end":132.985,"sentiment":"neutral","sentiment_score":0.09373579919338226},{"text":"I want to.","start":150.25499,"end":153.155,"sentiment":"neutral","sentiment_score":-0.18893122673034668},{"text":"Okay.","start":167.36,"end":167.86,"sentiment":"neutral","sentiment_score":-0.011068489402532578}],"sentiment":"neutral","sentiment_score":0.025750566540019854,"num_words":28,"start":10.0,"end":167.86},{"sentences":[{"text":"So what are the plans available?","start":168.87999,"end":170.57999,"sentiment":"neutral","sentiment_score":0.002013713742295901},{"text":"Yep.","start":182.915,"end":183.415,"sentiment":"neutral","sentiment_score":0.08871372789144516},{"text":"On the website, it's showing very fast.","start":215.635,"end":217.795,"sentiment":"neutral","sentiment_score":0.2690226414373943},{"text":"500 Mbps or something.","start":217.795,"end":219.815,"sentiment":"neutral","sentiment_score":0.22471686080098152},{"text":"The first one is 500.","start":230.5,"end":232.12,"sentiment":"neutral","sentiment_score":0.18239768743515014}],"sentiment":"neutral","sentiment_score":0.16499175568637642,"num_words":23,"start":168.87999,"end":232.12},{"sentences":[{"text":"How much is that?","start":234.26,"end":235.48,"sentiment":"neutral","sentiment_score":-0.006351436255499721},{"text":"Yeah.","start":241.38501,"end":241.705,"sentiment":"neutral","sentiment_score":-0.07012534886598587},{"text":"I want to do that without the contract.","start":241.705,"end":244.60501,"sentiment":"neutral","sentiment_score":-0.23647341411560774},{"text":"Yes.","start":259.31,"end":259.81,"sentiment":"neutral","sentiment_score":0.170734703540802},{"text":"The router is DP Link AC seven fifty.","start":273.665,"end":277.605,"sentiment":"neutral","sentiment_score":0.04085299023427069}],"sentiment":"neutral","sentiment_score":-0.0677163536999036,"num_words":22,"start":234.26,"end":277.605},{"sentences":[{"text":"A c seven fifty.","start":282.08,"end":283.86,"sentiment":"neutral","sentiment_score":0.007814594311639667},{"text":"Archer c 20.","start":285.44,"end":286.74,"sentiment":"neutral","sentiment_score":0.008835524941484133},{"text":"Yep.","start":295.44,"end":295.94,"sentiment":"neutral","sentiment_score":0.11152930557727814},{"text":"Yep.","start":350.63,"end":351.13,"sentiment":"neutral","sentiment_score":0.13982170820236206},{"text":"Okay.","start":385.615,"end":386.115,"sentiment":"neutral","sentiment_score":0.017560722306370735}],"sentiment":"neutral","sentiment_score":0.0326676688157022,"num_words":10,"start":282.08,"end":386.115},{"sentences":[{"text":"Okay.","start":407.93,"end":408.09,"sentiment":"neutral","sentiment_score":0.06073744595050812},{"text":"That's fine.","start":408.09,"end":408.90997,"sentiment":"neutral","sentiment_score":0.12528572976589203},{"text":"Yep.","start":420.165,"end":420.665,"sentiment":"neutral","sentiment_score":0.0729406476020813},{"text":"Yep.","start":423.36502,"end":423.86502,"sentiment":"neutral","sentiment_score":0.10497700423002244},{"text":"Thank you.","start":454.17,"end":454.99,"sentiment":"positive","sentiment_score":0.43328335881233215}],"sentiment":"neutral","sentiment_score":0.19368475356272288,"num_words":7,"start":407.93,"end":454.99},{"sentences":[{"text":"Bye.","start":457.45,"end":457.95,"sentiment":"neutral","sentiment_score":-0.08749327808618546}],"sentiment":"neutral","sentiment_score":-0.08749327808618546,"num_words":1,"start":457.45,"end":457.95}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: I\n\nChannel 0: Hello? Mhmm.\n\nChannel 1: I signed up online few\n\nChannel 0: Mhmm.\n\nChannel 1: days ago for my property, so I just want to know how I can go ahead.\n\nChannel 0: Mhmm. Okay. I see. May I know your full name, please? Okay.\n\nIs it okay if I just search for your account? And I'll go back to\n\nChannel 1: Yeah.\n\nChannel 0: you. Yeah. Hang on. Hello, Chet?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service.\n\nChannel 1: I want\n\nChannel 0: That's why,\n\nChannel 1: to.\n\nChannel 0: yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. But\n\nChannel 1: So what are the plans available?\n\nChannel 0: yeah. Actually, under super network, we have three different speed. We have\n\nChannel 1: Yep.\n\nChannel 0: the basic, the standard, and the fast one. So for the basic, it's 25 MBPS, which is $69.95 per month. Then for the standard one, it's $79.95 per month, which is 50 MBPS. Then for the soup fast one, it's $89.95 per month. Just one one hundred MBPS.\n\nChannel 1: On the website, it's showing very fast. 500 Mbps or something.\n\nChannel 0: Yeah. That's actually the fast fast one. It's boosted now to 500 MBPS.\n\nChannel 1: The first one is 500.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: How much is that?\n\nChannel 0: It's $89.95 per month.\n\nChannel 1: Yeah. I want to do that without the contract.\n\nChannel 0: Okay. So if you want to proceed with no contract, we have a connection fee, which is $45. And do you have your own router?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. We can try to use that one as long as it's compatible. But if your router is not compatible, you can also purchase one from us.\n\nChannel 1: The router is DP Link AC seven fifty.\n\nChannel 0: I'm sorry. TP Link Archer.\n\nChannel 1: A c seven fifty. Archer c 20.\n\nChannel 0: Archer c 20. Micky, is it okay if I check the compatibility of this router first?\n\nChannel 1: Yep.\n\nChannel 0: And then yeah. Hello, Shad?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials. So it should be it should work fine. But, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet. But it should be working because it has PPPoE authentication.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. But if ever it's not configuring, the router is not configuring the credentials, you can purchase one router from us or outside store that is compatible with Uptick fiber upgrade connections. Yeah.\n\nChannel 1: Okay. That's fine.\n\nChannel 0: Mhmm. Yeah. So we're going to proceed with the sorry. Let me just start with the Supa family, the Fiverr Boost 500, and\n\nChannel 1: Yep.\n\nChannel 0: Supa no contract.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Sure. So I'll just coordinate this one to our accounts department, then our accounts department will send you then an invoice. Once the invoice is settled, we'll then activate the service at the address and send you the email instruction on how to set up your own router. Okay.\n\nPlease do just, wait for the invoice then.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Thank you. Bye for now. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.21215903759002688},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.5069501996040344},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.8599997,"sentiment":"positive","sentiment_score":0.41227086952754427},{"text":"How can I assist you 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few","start":16.085,"end":20.244999,"sentiment":"neutral","sentiment_score":0.058929549902677535}],"sentiment":"neutral","sentiment_score":0.058929549902677535,"channel":1,"num_words":5,"start":16.085,"end":20.244999},{"sentences":[{"text":"Mhmm.","start":20.025,"end":20.525,"sentiment":"neutral","sentiment_score":0.02004346251487732}],"sentiment":"neutral","sentiment_score":0.02004346251487732,"channel":0,"num_words":1,"start":20.025,"end":20.525},{"sentences":[{"text":"days ago for my property, so I just want to know how I can go ahead.","start":20.244999,"end":26.664999,"sentiment":"neutral","sentiment_score":0.05236905487254262}],"sentiment":"neutral","sentiment_score":0.05236905487254262,"channel":1,"num_words":16,"start":20.244999,"end":26.664999},{"sentences":[{"text":"Mhmm.","start":33.78,"end":34.02,"sentiment":"neutral","sentiment_score":0.017629407346248627},{"text":"Okay.","start":34.02,"end":34.26,"sentiment":"neutral","sentiment_score":0.033904947340488434},{"text":"I 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Chet?","start":130.155,"end":131.215,"sentiment":"neutral","sentiment_score":0.04796910472214222}],"sentiment":"neutral","sentiment_score":0.028161092040439446,"channel":0,"num_words":6,"start":46.454998,"end":131.215},{"sentences":[{"text":"Yes.","start":132.485,"end":132.985,"sentiment":"neutral","sentiment_score":0.09373579919338226}],"sentiment":"neutral","sentiment_score":0.09373579919338226,"channel":1,"num_words":1,"start":132.485,"end":132.985},{"sentences":[{"text":"Yes.","start":133.595,"end":133.915,"sentiment":"neutral","sentiment_score":0.1563604474067688},{"text":"Thank you for waiting.","start":134.235,"end":135.295,"sentiment":"positive","sentiment_score":0.33592094480991364},{"text":"So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service.","start":135.755,"end":149.41,"sentiment":"neutral","sentiment_score":-0.1565667009779385}],"sentiment":"neutral","sentiment_score":-0.09949475768953561,"channel":0,"num_words":40,"start":133.595,"end":149.41},{"sentences":[{"text":"I want","start":150.25499,"end":152.655,"sentiment":"neutral","sentiment_score":-0.16520003974437714}],"sentiment":"neutral","sentiment_score":-0.16520003974437714,"channel":1,"num_words":2,"start":150.25499,"end":152.655},{"sentences":[{"text":"That's why,","start":152.35,"end":153.09,"sentiment":"neutral","sentiment_score":-0.2525760382413864}],"sentiment":"neutral","sentiment_score":-0.2525760382413864,"channel":0,"num_words":2,"start":152.35,"end":153.09},{"sentences":[{"text":"to.","start":152.655,"end":153.155,"sentiment":"neutral","sentiment_score":-0.23639360070228577}],"sentiment":"neutral","sentiment_score":-0.23639360070228577,"channel":1,"num_words":1,"start":152.655,"end":153.155},{"sentences":[{"text":"yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also.","start":153.63,"end":165.265,"sentiment":"negative","sentiment_score":-0.36791820422961163}],"sentiment":"negative","sentiment_score":-0.36791820422961163,"channel":0,"num_words":26,"start":153.63,"end":165.265},{"sentences":[{"text":"Okay.","start":167.36,"end":167.86,"sentiment":"neutral","sentiment_score":-0.011068489402532578}],"sentiment":"neutral","sentiment_score":-0.011068489402532578,"channel":1,"num_words":1,"start":167.36,"end":167.86},{"sentences":[{"text":"Yeah.","start":168.525,"end":168.765,"sentiment":"neutral","sentiment_score":-0.008213942870497704},{"text":"But","start":168.765,"end":169.265,"sentiment":"neutral","sentiment_score":-0.01327599585056305}],"sentiment":"neutral","sentiment_score":-0.010744969360530376,"channel":0,"num_words":2,"start":168.525,"end":169.265},{"sentences":[{"text":"So what are the plans 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have","start":182.48,"end":182.95999,"sentiment":"neutral","sentiment_score":0.05628524348139763}],"sentiment":"neutral","sentiment_score":0.048407613610227905,"channel":0,"num_words":12,"start":172.64,"end":182.95999},{"sentences":[{"text":"Yep.","start":182.915,"end":183.415,"sentiment":"neutral","sentiment_score":0.08871372789144516}],"sentiment":"neutral","sentiment_score":0.08871372789144516,"channel":1,"num_words":1,"start":182.915,"end":183.415},{"sentences":[{"text":"the basic, the standard, and the fast one.","start":182.95999,"end":187.215,"sentiment":"neutral","sentiment_score":0.06751876790076494},{"text":"So for the basic, it's 25 MBPS, which is $69.95 per month.","start":187.67499,"end":195.055,"sentiment":"neutral","sentiment_score":0.07166715680311124},{"text":"Then for the standard one, it's $79.95 per month, which is 50 MBPS.","start":195.515,"end":201.7,"sentiment":"neutral","sentiment_score":0.06104102515830444},{"text":"Then for the soup fast one, it's $89.95 per month.","start":202.8,"end":209.78,"sentiment":"neutral","sentiment_score":0.07182445079088211},{"text":"Just one one hundred MBPS.","start":210.96,"end":212.66,"sentiment":"neutral","sentiment_score":0.13648997545242308}],"sentiment":"neutral","sentiment_score":0.0748829945223406,"channel":0,"num_words":48,"start":182.95999,"end":212.66},{"sentences":[{"text":"On the website, it's showing very fast.","start":215.635,"end":217.795,"sentiment":"neutral","sentiment_score":0.2690226414373943},{"text":"500 Mbps or something.","start":217.795,"end":219.815,"sentiment":"neutral","sentiment_score":0.22471686080098152}],"sentiment":"neutral","sentiment_score":0.25291144847869873,"channel":1,"num_words":11,"start":215.635,"end":219.815},{"sentences":[{"text":"Yeah.","start":221.405,"end":221.725,"sentiment":"neutral","sentiment_score":0.2151097059249878},{"text":"That's actually the fast fast one.","start":221.725,"end":225.02501,"sentiment":"positive","sentiment_score":0.39468714594841003},{"text":"It's boosted now to 500 MBPS.","start":225.14,"end":227.31999,"sentiment":"positive","sentiment_score":0.46817564964294434}],"sentiment":"positive","sentiment_score":0.414791267651778,"channel":0,"num_words":13,"start":221.405,"end":227.31999},{"sentences":[{"text":"The first one is 500.","start":230.5,"end":232.12,"sentiment":"neutral","sentiment_score":0.18239768743515014}],"sentiment":"neutral","sentiment_score":0.18239768743515014,"channel":1,"num_words":5,"start":230.5,"end":232.12},{"sentences":[{"text":"Yeah.","start":233.22,"end":233.72,"sentiment":"neutral","sentiment_score":0.05281976982951164},{"text":"Mhmm.","start":233.78,"end":234.28,"sentiment":"neutral","sentiment_score":0.00602424843236804}],"sentiment":"neutral","sentiment_score":0.02942200913093984,"channel":0,"num_words":2,"start":233.22,"end":234.28},{"sentences":[{"text":"How much is that?","start":234.26,"end":235.48,"sentiment":"neutral","sentiment_score":-0.006351436255499721}],"sentiment":"neutral","sentiment_score":-0.006351436255499721,"channel":1,"num_words":4,"start":234.26,"end":235.48},{"sentences":[{"text":"It's $89.95 per month.","start":236.73999,"end":239.64,"sentiment":"neutral","sentiment_score":-0.00823526713065803}],"sentiment":"neutral","sentiment_score":-0.00823526713065803,"channel":0,"num_words":4,"start":236.73999,"end":239.64},{"sentences":[{"text":"Yeah.","start":241.38501,"end":241.705,"sentiment":"neutral","sentiment_score":-0.07012534886598587},{"text":"I want to do that without the contract.","start":241.705,"end":244.60501,"sentiment":"neutral","sentiment_score":-0.23647341411560774}],"sentiment":"neutral","sentiment_score":-0.21799029575453865,"channel":1,"num_words":9,"start":241.38501,"end":244.60501},{"sentences":[{"text":"Okay.","start":247.665,"end":248.165,"sentiment":"neutral","sentiment_score":-0.03781804069876671},{"text":"So if you want to proceed with no contract, we have a connection fee, which is $45.","start":248.22499,"end":255.845,"sentiment":"neutral","sentiment_score":0.023046931799720314},{"text":"And do you have your own router?","start":256.52002,"end":258.14,"sentiment":"neutral","sentiment_score":0.029824769124388695}],"sentiment":"neutral","sentiment_score":0.02251012735068798,"channel":0,"num_words":25,"start":247.665,"end":258.14},{"sentences":[{"text":"Yes.","start":259.31,"end":259.81,"sentiment":"neutral","sentiment_score":0.170734703540802}],"sentiment":"neutral","sentiment_score":0.170734703540802,"channel":1,"num_words":1,"start":259.31,"end":259.81},{"sentences":[{"text":"Yeah.","start":262.68002,"end":263.08002,"sentiment":"neutral","sentiment_score":0.2198631465435028},{"text":"We can try to use that one as long as it's compatible.","start":263.32,"end":266.38,"sentiment":"neutral","sentiment_score":0.2517759862045447},{"text":"But if your router is not compatible, you can also purchase one from us.","start":267.08002,"end":271.455,"sentiment":"neutral","sentiment_score":0.020401620173028538}],"sentiment":"neutral","sentiment_score":0.13062213568223846,"channel":0,"num_words":27,"start":262.68002,"end":271.455},{"sentences":[{"text":"The router is DP Link AC seven fifty.","start":273.665,"end":277.605,"sentiment":"neutral","sentiment_score":0.04085299023427069}],"sentiment":"neutral","sentiment_score":0.04085299023427069,"channel":1,"num_words":8,"start":273.665,"end":277.605},{"sentences":[{"text":"I'm sorry.","start":279.53497,"end":280.09497,"sentiment":"neutral","sentiment_score":-0.023925998248159885},{"text":"TP Link Archer.","start":280.09497,"end":282.51498,"sentiment":"neutral","sentiment_score":-0.008190886117517948}],"sentiment":"neutral","sentiment_score":-0.014484930969774722,"channel":0,"num_words":5,"start":279.53497,"end":282.51498},{"sentences":[{"text":"A c seven 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first?","start":290.52,"end":294.94,"sentiment":"neutral","sentiment_score":0.05956715975816433}],"sentiment":"neutral","sentiment_score":0.05026757586165331,"channel":0,"num_words":16,"start":288.75998,"end":294.94},{"sentences":[{"text":"Yep.","start":295.44,"end":295.94,"sentiment":"neutral","sentiment_score":0.11152930557727814}],"sentiment":"neutral","sentiment_score":0.11152930557727814,"channel":1,"num_words":1,"start":295.44,"end":295.94},{"sentences":[{"text":"And then yeah.","start":295.96,"end":297.19,"sentiment":"neutral","sentiment_score":0.08106452971696854},{"text":"Hello, Shad?","start":348.87,"end":349.93,"sentiment":"neutral","sentiment_score":0.07770495861768723}],"sentiment":"neutral","sentiment_score":0.07972070127725601,"channel":0,"num_words":5,"start":295.96,"end":349.93},{"sentences":[{"text":"Yep.","start":350.63,"end":351.13,"sentiment":"neutral","sentiment_score":0.13982170820236206}],"sentiment":"neutral","sentiment_score":0.13982170820236206,"channel":1,"num_words":1,"start":350.63,"end":351.13},{"sentences":[{"text":"Yeah.","start":352.22998,"end":352.72998,"sentiment":"neutral","sentiment_score":0.1389317512512207},{"text":"So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials.","start":353.11,"end":364.615,"sentiment":"neutral","sentiment_score":0.1638350614036123},{"text":"So it should be it should work fine.","start":364.755,"end":367.175,"sentiment":"positive","sentiment_score":0.3413525614887476},{"text":"But, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet.","start":367.475,"end":379.12003,"sentiment":"neutral","sentiment_score":-0.14938359884988694},{"text":"But it should be working because it has PPPoE authentication.","start":379.12003,"end":382.98,"sentiment":"neutral","sentiment_score":0.07433360293507577}],"sentiment":"neutral","sentiment_score":0.06887615891173482,"channel":0,"num_words":64,"start":352.22998,"end":382.98},{"sentences":[{"text":"Okay.","start":385.615,"end":386.115,"sentiment":"neutral","sentiment_score":0.017560722306370735}],"sentiment":"neutral","sentiment_score":0.017560722306370735,"channel":1,"num_words":1,"start":385.615,"end":386.115},{"sentences":[{"text":"Yeah.","start":386.945,"end":387.445,"sentiment":"neutral","sentiment_score":0.0241718627512455},{"text":"But if ever it's not configuring, the router is not configuring the credentials, you can purchase one router from us or outside store that is compatible with Uptick fiber upgrade connections.","start":387.585,"end":402.62997,"sentiment":"neutral","sentiment_score":-0.07089285366237164},{"text":"Yeah.","start":405.33,"end":405.83,"sentiment":"neutral","sentiment_score":0.02332169190049171}],"sentiment":"neutral","sentiment_score":-0.06515711845096314,"channel":0,"num_words":33,"start":386.945,"end":405.83},{"sentences":[{"text":"Okay.","start":407.93,"end":408.09,"sentiment":"neutral","sentiment_score":0.06073744595050812},{"text":"That's fine.","start":408.09,"end":408.90997,"sentiment":"neutral","sentiment_score":0.12528572976589203}],"sentiment":"neutral","sentiment_score":0.10376963516076405,"channel":1,"num_words":3,"start":407.93,"end":408.90997},{"sentences":[{"text":"Mhmm.","start":409.72998,"end":410.12997,"sentiment":"neutral","sentiment_score":0.05505155026912689},{"text":"Yeah.","start":410.12997,"end":410.62997,"sentiment":"neutral","sentiment_score":0.05825422704219818},{"text":"So we're going to proceed with the sorry.","start":410.68997,"end":415.655,"sentiment":"neutral","sentiment_score":0.045483110239729285},{"text":"Let me just start with the Supa family, the Fiverr Boost 500, and","start":415.655,"end":420.555,"sentiment":"neutral","sentiment_score":0.07879008238132183}],"sentiment":"neutral","sentiment_score":0.06528007522549319,"channel":0,"num_words":23,"start":409.72998,"end":420.555},{"sentences":[{"text":"Yep.","start":420.165,"end":420.665,"sentiment":"neutral","sentiment_score":0.0729406476020813}],"sentiment":"neutral","sentiment_score":0.0729406476020813,"channel":1,"num_words":1,"start":420.165,"end":420.665},{"sentences":[{"text":"Supa no contract.","start":421.01498,"end":422.155,"sentiment":"neutral","sentiment_score":0.04516537363330523}],"sentiment":"neutral","sentiment_score":0.04516537363330523,"channel":0,"num_words":3,"start":421.01498,"end":422.155},{"sentences":[{"text":"Yep.","start":423.36502,"end":423.86502,"sentiment":"neutral","sentiment_score":0.10497700423002244}],"sentiment":"neutral","sentiment_score":0.10497700423002244,"channel":1,"num_words":1,"start":423.36502,"end":423.86502},{"sentences":[{"text":"Okay.","start":425.335,"end":425.655,"sentiment":"neutral","sentiment_score":0.16410869359970093},{"text":"Sure.","start":425.655,"end":426.06,"sentiment":"neutral","sentiment_score":0.21024273335933685},{"text":"So I'll just coordinate this one to our accounts department, then our accounts department will send you then an invoice.","start":426.38,"end":434.48,"sentiment":"neutral","sentiment_score":0.21186854392290116},{"text":"Once the invoice is settled, we'll then activate the service at the address and send you the email instruction on how to set up your own router.","start":434.86,"end":445.755,"sentiment":"neutral","sentiment_score":0.2160853064722485},{"text":"Okay.","start":447.975,"end":448.475,"sentiment":"neutral","sentiment_score":0.1575714349746704}],"sentiment":"neutral","sentiment_score":0.21207194030284882,"channel":0,"num_words":50,"start":425.335,"end":448.475},{"sentences":[{"text":"Please do just, wait for the invoice then.","start":449.175,"end":451.755,"sentiment":"neutral","sentiment_score":0.14726398885250092}],"sentiment":"neutral","sentiment_score":0.14726398885250092,"channel":0,"num_words":8,"start":449.175,"end":451.755},{"sentences":[{"text":"Thank you.","start":454.17,"end":454.99,"sentiment":"positive","sentiment_score":0.43328335881233215}],"sentiment":"positive","sentiment_score":0.43328335881233215,"channel":1,"num_words":2,"start":454.17,"end":454.99},{"sentences":[{"text":"Yeah.","start":455.19,"end":455.51,"sentiment":"neutral","sentiment_score":0.1341376751661301},{"text":"Thank you.","start":455.51,"end":455.99,"sentiment":"positive","sentiment_score":0.7983759045600891},{"text":"Bye for now.","start":455.99,"end":456.79,"sentiment":"positive","sentiment_score":0.5352339744567871},{"text":"Have a great day.","start":456.79,"end":457.69,"sentiment":"positive","sentiment_score":0.7555999755859375}],"sentiment":"positive","sentiment_score":0.6358991310000419,"channel":0,"num_words":10,"start":455.19,"end":457.69},{"sentences":[{"text":"Bye.","start":457.45,"end":457.95,"sentiment":"neutral","sentiment_score":-0.08749327808618546}],"sentiment":"neutral","sentiment_score":-0.08749327808618546,"channel":1,"num_words":1,"start":457.45,"end":457.95}]},"summary":{"result":"success","short":"A customer called Airtel tech support to inquire about canceling their service. The representative informed them that their account was canceled due to a lack of speed selected on their online order. The representative also discussed the customer's other accounts and provided information on the compatibility of their router with Uptick fiber upgrade connections. The call ended with the representative offering to coordinate with accounts and send an invoice for the service cancellation."},"intents":{"segments":[{"text":"May I know your full name, please? Okay.","start_word":45,"end_word":52,"intents":[{"intent":"Obtain customer information","confidence_score":0.00022693127}]},{"text":"So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service. I want That's why, to. yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also. Okay. Yeah.","start_word":81,"end_word":148,"intents":[{"intent":"Check account status","confidence_score":0.3360807}]},{"text":"But So what are the plans available? yeah.","start_word":149,"end_word":156,"intents":[{"intent":"Inquire about plans","confidence_score":0.026673527}]},{"text":"yeah.","start_word":156,"end_word":156,"intents":[{"intent":"Check plan speed","confidence_score":0.024972947}]},{"text":"How much is that? It's $89.95 per month.","start_word":248,"end_word":255,"intents":[{"intent":"Inquire about pricing","confidence_score":0.055853706}]},{"text":"So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials. So it should be it should work fine. But, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet. But it should be working because it has PPPoE authentication. Okay.","start_word":362,"end_word":425,"intents":[{"intent":"Resolve technical issues","confidence_score":0.0000057158363}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21215903759002688},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.440575659275055},{"text":"I Hello? Mhmm. I signed up online few Mhmm. days ago for my property, so I just want to know how I can go ahead. Mhmm. Okay. I see. May I know your full name, please? Okay. Is it okay if I just search for your account? And I'll go back to Yeah. you. Yeah. Hang on. Hello, Chet? Yes. Yes.","start_word":16,"end_word":76,"sentiment":"neutral","sentiment_score":0.03927701711654663},{"text":"Thank you for waiting.","start_word":77,"end_word":80,"sentiment":"positive","sentiment_score":0.34090667963027954},{"text":"So upon checking your account, I think, it was recorded here that our other representative has spoke to you about this account, and you mentioned that you'd no longer wants to proceed with the service. I want That's why, to.","start_word":81,"end_word":120,"sentiment":"neutral","sentiment_score":-0.1741904765367508},{"text":"yeah, that's why, right now, the status of the account is canceled since there is no plan speed that was selected upon checking your order also.","start_word":121,"end_word":146,"sentiment":"negative","sentiment_score":-0.3648596405982971},{"text":"Okay. Yeah. But So what are the plans available? yeah. Actually, under super network, we have three different speed. We have Yep. the basic, the standard, and the fast one. So for the basic, it's 25 MBPS, which is $69.95 per month. Then for the standard one, it's $79.95 per month, which is 50 MBPS. Then for the soup fast one, it's $89.95 per month. Just one one hundred MBPS. On the website, it's showing very fast. 500 Mbps or something. Yeah.","start_word":147,"end_word":228,"sentiment":"neutral","sentiment_score":0.09080605953931808},{"text":"That's actually the fast fast one. It's boosted now to 500 MBPS.","start_word":229,"end_word":240,"sentiment":"positive","sentiment_score":0.41746458411216736},{"text":"The first one is 500. Yeah. Mhmm. How much is that? It's $89.95 per month. Yeah. I want to do that without the contract. Okay. So if you want to proceed with no contract, we have a connection fee, which is $45. And do you have your own router? Yes. Yeah. We can try to use that one as long as it's compatible. But if your router is not compatible, you can also purchase one from us. The router is DP Link AC seven fifty. I'm sorry. TP Link Archer. A c seven fifty. Archer c 20. Archer c 20. Micky, is it okay if I check the compatibility of this router first? Yep. And then yeah. Hello, Shad? Yep. Yeah. So upon checking the Tippe Link Archer c 20, it support the PPPoE authentication, which we need for you to manually enter the credentials. So it should be it should work fine. But, like, in other customer cases, for some reason, the router is not configuring the credentials, so it's not guaranteed yet. But it should be working because it has PPPoE authentication. Okay. Yeah. But if ever it's not configuring, the router is not configuring the credentials, you can purchase one router from us or outside store that is compatible with Uptick fiber upgrade connections. Yeah. Okay. That's fine. Mhmm. Yeah. So we're going to proceed with the sorry. Let me just start with the Supa family, the Fiverr Boost 500, and Yep. Supa no contract. Yep. Okay. Sure. So I'll just coordinate this one to our accounts department, then our accounts department will send you then an invoice. Once the invoice is settled, we'll then activate the service at the address and send you the email instruction on how to set up your own router. Okay. Please do just, wait for the invoice then.","start_word":241,"end_word":547,"sentiment":"neutral","sentiment_score":0.06404129190048877},{"text":"Thank you.","start_word":548,"end_word":549,"sentiment":"positive","sentiment_score":0.42425012588500977},{"text":"Yeah.","start_word":550,"end_word":550,"sentiment":"neutral","sentiment_score":0.20065926015377045},{"text":"Thank you. Bye for now. Have a great day. Bye.","start_word":551,"end_word":560,"sentiment":"positive","sentiment_score":0.6246471405029297}],"average":{"sentiment":"neutral","sentiment_score":0.06720684784386545}}}}