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I just got off the phone with you, obviously, and realized that MindSuper is now TeamSuper as they went through a merger maybe twelve, twenty four months ago, and they actually require a wet signed TPA. I am emailing it to you rather than getting it electronically signed. Please flick an email back to me and let me know if that's not possible, and I can get it posted to you. That's just gonna delay things a little bit. But, But, yeah, if you can let me know, that would be greatly appreciated. The email is coming to you now. Feel free to email me, and and I'll I'll get that. Or you can give me a call until 05:00 your time, 5PM. I'll still be in the office. Look forward to speaking to you. Thanks. 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Hi, Michael. It's just Larissa from Oakview Financial again. I just got off the phone with you, obviously, and realized that MindSuper is now TeamSuper as they went through a merger maybe twelve, twenty four months ago, and they actually require a wet signed TPA. I am emailing it to you rather than getting it electronically signed.\n\nPlease flick an email back to me and let me know if that's not possible, and I can get it posted to you. That's just gonna delay things a little bit. But, But, yeah, if you can let me know, that would be greatly appreciated. The email is coming to you now. Feel free to email me, and and I'll I'll get that.\n\nOr you can give me a call until 05:00 your time, 5PM. I'll still be in the office. Look forward to speaking to you. Thanks. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03508845716714859},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.0196436537662521},{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.38981568813323975},{"text":"Please stay on the line.","start":13.485,"end":15.025,"sentiment":"neutral","sentiment_score":0.04768408089876175},{"text":"I'm sorry.","start":36.31,"end":37.03,"sentiment":"neutral","sentiment_score":-0.147530697286129}],"sentiment":"neutral","sentiment_score":0.027302464619278908,"num_words":25,"start":0.16,"end":37.03},{"sentences":[{"text":"This person is not available.","start":37.03,"end":38.49,"sentiment":"neutral","sentiment_score":-0.19216578006744384},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.870003,"end":42.925,"sentiment":"neutral","sentiment_score":-0.09499748104384967}],"sentiment":"neutral","sentiment_score":-0.12056808605005867,"num_words":19,"start":37.03,"end":42.925}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa Oakview Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Michael. It's just Larissa from Oakview Financial again. I just got off the phone with you, obviously, and realized that MindSuper is now TeamSuper as they went through a merger maybe twelve, twenty four months ago, and they actually require a wet signed TPA. I am emailing it to you rather than getting it electronically signed. Please flick an email back to me and let me know if that's not possible, and I can get it posted to you.\n\nThat's just gonna delay things a little bit. But, But, yeah, if you can let me know, that would be greatly appreciated. The email is coming to you now. Feel free to email me, and and I'll I'll get that. Or you can give me a call until 05:00 your time, 5PM.\n\nI'll still be in the office. Look forward to speaking to you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03508845716714859},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.0196436537662521}],"sentiment":"neutral","sentiment_score":0.02055217161336366,"channel":1,"num_words":17,"start":0.16,"end":4.8199997},{"sentences":[{"text":"Larissa Oakview Financial.","start":6.3199997,"end":7.7,"sentiment":"neutral","sentiment_score":0.04220238452156385}],"sentiment":"neutral","sentiment_score":0.04220238452156385,"channel":0,"num_words":3,"start":6.3199997,"end":7.7},{"sentences":[{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.38981568813323975},{"text":"Please stay on the line.","start":13.485,"end":15.025,"sentiment":"neutral","sentiment_score":0.04768408089876175},{"text":"I'm sorry.","start":36.31,"end":37.03,"sentiment":"neutral","sentiment_score":-0.147530697286129},{"text":"This person is not available.","start":37.03,"end":38.49,"sentiment":"neutral","sentiment_score":-0.19216578006744384},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.870003,"end":42.925,"sentiment":"neutral","sentiment_score":-0.09499748104384967}],"sentiment":"neutral","sentiment_score":-0.07250440507023423,"channel":1,"num_words":27,"start":12.559999,"end":42.925},{"sentences":[{"text":"Hi, Michael.","start":45.004997,"end":45.805,"sentiment":"neutral","sentiment_score":0.032871595583856106},{"text":"It's just Larissa from Oakview Financial again.","start":45.805,"end":48.12,"sentiment":"neutral","sentiment_score":0.053834867264543264},{"text":"I just got off the phone with you, obviously, and realized that MindSuper is now TeamSuper as they went through a merger maybe twelve, twenty four months ago, and they actually require a wet signed TPA.","start":49.079998,"end":62.86,"sentiment":"neutral","sentiment_score":-0.04813929802427689},{"text":"I am emailing it to you rather than getting it electronically signed.","start":63.585,"end":66.965,"sentiment":"neutral","sentiment_score":-0.08522245101630688},{"text":"Please flick an email back to me and let me know if that's not possible, and I can get it posted to you.","start":67.425,"end":72.485,"sentiment":"neutral","sentiment_score":-0.06403890414082486}],"sentiment":"neutral","sentiment_score":-0.047324895928613844,"channel":0,"num_words":80,"start":45.004997,"end":72.485},{"sentences":[{"text":"That's just gonna delay things a little bit.","start":72.865,"end":74.805,"sentiment":"negative","sentiment_score":-0.5162981338799},{"text":"But, But, yeah, if you can let me know, that would be greatly appreciated.","start":75.185,"end":77.71,"sentiment":"positive","sentiment_score":0.35019860363432337},{"text":"The email is coming to you now.","start":77.71,"end":79.25,"sentiment":"neutral","sentiment_score":0.25324031710624695},{"text":"Feel free to email me, and and I'll I'll get that.","start":79.71,"end":83.07,"sentiment":"neutral","sentiment_score":0.2330180135640231},{"text":"Or you can give me a call until 05:00 your time, 5PM.","start":83.07,"end":87.25,"sentiment":"neutral","sentiment_score":0.12825355927149454}],"sentiment":"neutral","sentiment_score":0.12783304730860087,"channel":0,"num_words":52,"start":72.865,"end":87.25},{"sentences":[{"text":"I'll still be in the office.","start":87.55,"end":88.59,"sentiment":"neutral","sentiment_score":0.2822720507780711},{"text":"Look forward to speaking to you.","start":88.59,"end":89.79,"sentiment":"positive","sentiment_score":0.6562429666519165},{"text":"Thanks.","start":89.79,"end":90.19,"sentiment":"positive","sentiment_score":0.4876582622528076},{"text":"Bye.","start":90.19,"end":90.69,"sentiment":"neutral","sentiment_score":0.2075859308242798}],"sentiment":"positive","sentiment_score":0.4518810212612152,"channel":0,"num_words":14,"start":87.55,"end":90.69}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Michael to inform him that Mindset is now Team realizing that they went through a merger and require a wet signed TPA. The representative offers to send an email instead of a wet signed one to avoid delays and asks Michael to let her know if it's possible. She will still be in the office until 5 PM."},"intents":{"segments":[{"text":"Please flick an email back to me and let me know if that's not possible, and I can get it posted to you.","start_word":104,"end_word":126,"intents":[{"intent":"Request email","confidence_score":0.10448663}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa Oakview Financial.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.025636734440922737},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.38981568813323975},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Michael. It's just Larissa from Oakview Financial again. I just got off the phone with you, obviously, and realized that MindSuper is now TeamSuper as they went through a merger maybe twelve, twenty four months ago, and they actually require a wet signed TPA. I am emailing it to you rather than getting it electronically signed. Please flick an email back to me and let me know if that's not possible, and I can get it posted to you.","start_word":21,"end_word":126,"sentiment":"neutral","sentiment_score":-0.05726401507854462},{"text":"That's just gonna delay things a little bit.","start_word":127,"end_word":134,"sentiment":"negative","sentiment_score":-0.4987423717975617},{"text":"But, But, yeah, if you can let me know, that would be greatly appreciated. The email is coming to you now. Feel free to email me, and and I'll I'll get that. Or you can give me a call until 05:00 your time, 5PM. I'll still be in the office.","start_word":135,"end_word":184,"sentiment":"neutral","sentiment_score":0.23663602769374847},{"text":"Look forward to speaking to you. Thanks.","start_word":185,"end_word":191,"sentiment":"positive","sentiment_score":0.6109552383422852},{"text":"Bye.","start_word":192,"end_word":192,"sentiment":"neutral","sentiment_score":0.2765229344367981}],"average":{"sentiment":"neutral","sentiment_score":0.03948485582394707}}}}