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Before I go any further, though, I'm sorry to cut you off. I just need to let you know that our call is recorded for quality and coaching purposes. Is that okay? Fantastic. And I'll just get you to confirm your full name, date of birth, and address, please. Fantastic. Thank you so much for that, Andrew. How's your day been so far? Yeah. That's nice. That's nice. Yeah. It's a bit overcast here, so fingers crossed that it doesn't doesn't rain too much. Yeah. Oh, well, I will I will send it your way. I'm phoning Andrew just to book in your in your review that's due for your financial plan with Super and Insurance. I was wondering if you had a couple of minutes now so we could book in a time. Yep. Yep. Of course. Yep. That's absolutely fine. Did you wanna have a chat with Kim and call me back, or do you wanna book book something in tentatively and we can always reschedule if we need? That's that's big news. Yep. Yes. Okay. Yep. Yep. Okay. Let's so next week, you're having surgery. Yes. The following is the seventh, the week beginning the seventh. What date is your surgery? Yes. Yes. Yes. Yes. Would you like to do it towards the end of the following week? I can do a later on the tenth, the Thursday. Yeah. Let's have a look. Would 04:00 be late enough, or do you need a little bit later? Yep. Yep. What time is best for you? I can book in for a 05:30. That's absolutely fine. So I will get that. Did you want me to send that in a to your email address so it's in your calendar? Fantastic. I will send it to both of you so you both got it. And if by if for any reason you need to reschedule, just reach out, and we can make sure that that's complete. That's complete. No. But you may you may not feel like talking about finances if you're feeling a bit off off at all. I mean, it's a big surgery. So if we do need to reschedule, we'll do we'll make that happen. Beautiful. 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This is Jennifer here from OCU Financial. How are you today? That's good. That's good.\n\nJust before I go any oh, I completely understand. Before I go any further, though, I'm sorry to cut you off. I just need to let you know that our call is recorded for quality and coaching purposes. Is that okay? Fantastic.\n\nAnd I'll just get you to confirm your full name, date of birth, and address, please. Fantastic. Thank you so much for that, Andrew. How's your day been so far? Yeah.\n\nThat's nice. That's nice. Yeah. It's a bit overcast here, so fingers crossed that it doesn't doesn't rain too much. Yeah.\n\nOh, well, I will I will send it your way. I'm phoning Andrew just to book in your in your review that's due for your financial plan with Super and Insurance. I was wondering if you had a couple of minutes now so we could book in a time. Yep. Yep.\n\nOf course. Yep. That's absolutely fine. Did you wanna have a chat with Kim and call me back, or do you wanna book book something in tentatively and we can always reschedule if we need? That's that's big news.\n\nYep. Yes. Okay. Yep. Yep.\n\nOkay. Let's so next week, you're having surgery. Yes. The following is the seventh, the week beginning the seventh. What date is your surgery?\n\nYes. Yes. Yes. Yes. Would you like to do it towards the end of the following week?\n\nI can do a later on the tenth, the Thursday. Yeah. Let's have a look. Would 04:00 be late enough, or do you need a little bit later? Yep.\n\nYep. What time is best for you? I can book in for a 05:30. That's absolutely fine. So I will get that.\n\nDid you want me to send that in a to your email address so it's in your calendar? Fantastic. I will send it to both of you so you both got it. And if by if for any reason you need to reschedule, just reach out, and we can make sure that that's complete. 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Andrew speaking. I'm good. Thank you. Sorry. I did I did see your email the other day. I just it's a bit busy. So Mhmm. Yep. Not a problem. Andrew Robert Hearn, 09/17/1970. 21 Warragai Place, Maluil Bay, New South Wales 2536. Yeah. Not too bad. Sun's shining. Oh, we oh, we we need rains. We have been very, very dry down here. So seems to be going around us everywhere. So mhmm. Yep. Yep. Yep. I'll obviously, I'll have to chat with Kim. But because normally, we do it same time. But yep. Oh, no. Well, like, if it was anything I'm actually getting a new name next week. So that's big news. Yes. I've been waiting a fair while. So but, you know, so probably in the time after that. So whatever you know and I know in the past, we've done it sort of as late as you guys could do it on a a week afternoon. Next yeah. Next week, I'm out. Mhmm. So next week is surgery's on the second, but I'll be effectively in hospital for the entire, like or the remainder of the week. That would yep. That would be great. A bit later. Like, obviously, I will be at home, but Kim doesn't tend to finish work until, like, four and then obviously get home. So yeah. So look. Can you do, like, 05:30? Yep. Yes, please. I'm putting it in my diary now anyway, but yep. Yep. Yep. Yep. Yep. Well, I I won't be going anywhere. Like yeah. No. No. That's fine. So yep. Yep. Okay. No worries. Not a problem. No worries. Thank you. Awesome. Thank you. 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Andrew speaking. I'm good. Thank you. Sorry.\n\nI did I did see your email the other day. I just it's a bit busy. So Mhmm. Yep. Not a problem.\n\nAndrew Robert Hearn, 09/17/1970. 21 Warragai Place, Maluil Bay, New South Wales 2536. Yeah. Not too bad. Sun's shining.\n\nOh, we oh, we we need rains. We have been very, very dry down here. So seems to be going around us everywhere. So mhmm. Yep.\n\nYep. Yep. I'll obviously, I'll have to chat with Kim. But because normally, we do it same time. But yep.\n\nOh, no. Well, like, if it was anything I'm actually getting a new name next week. So that's big news. Yes. I've been waiting a fair while.\n\nSo but, you know, so probably in the time after that. So whatever you know and I know in the past, we've done it sort of as late as you guys could do it on a a week afternoon. Next yeah. Next week, I'm out. Mhmm.\n\nSo next week is surgery's on the second, but I'll be effectively in hospital for the entire, like or the remainder of the week. 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but, you know, so probably in the time after that.","start":116.420006,"end":121.64,"sentiment":"neutral","sentiment_score":-0.03728100589730523},{"text":"So whatever you know and I know in the past, we've done it sort of as late as you guys could do it on a a week afternoon.","start":123.46001,"end":132.385,"sentiment":"neutral","sentiment_score":0.06869387892740113},{"text":"Next yeah.","start":137.565,"end":138.205,"sentiment":"neutral","sentiment_score":-0.010369421914219856},{"text":"Next week, I'm out.","start":138.205,"end":139.425,"sentiment":"neutral","sentiment_score":-0.013922038022428751},{"text":"Mhmm.","start":144.12,"end":144.62,"sentiment":"neutral","sentiment_score":0.01517692394554615}],"sentiment":"neutral","sentiment_score":0.031567118980962296,"num_words":46,"start":116.420006,"end":144.62},{"sentences":[{"text":"So next week is surgery's on the second, but I'll be effectively in hospital for the entire, like or the remainder of the 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yeah.","start":236.105,"end":241.08499,"sentiment":"neutral","sentiment_score":-0.0760465320199728},{"text":"No.","start":241.14499,"end":241.64499,"sentiment":"neutral","sentiment_score":-0.12933745980262756},{"text":"No.","start":241.94499,"end":242.265,"sentiment":"neutral","sentiment_score":-0.14998507499694824},{"text":"That's fine.","start":242.265,"end":243.06499,"sentiment":"neutral","sentiment_score":-0.09513262286782265}],"sentiment":"neutral","sentiment_score":-0.06673784582660748,"num_words":13,"start":233.22499,"end":243.06499},{"sentences":[{"text":"So yep.","start":243.06499,"end":247.15999,"sentiment":"neutral","sentiment_score":-0.0568391066044569},{"text":"Yep.","start":247.15999,"end":247.65999,"sentiment":"neutral","sentiment_score":-0.019805537536740303},{"text":"Okay.","start":249.64,"end":250.14,"sentiment":"neutral","sentiment_score":-0.012340214103460312},{"text":"No 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you.","start":263.1709,"end":263.9109,"sentiment":"positive","sentiment_score":0.7915921211242676},{"text":"Bye.","start":264.53088,"end":265.03088,"sentiment":"neutral","sentiment_score":-0.08990436792373657}],"sentiment":"positive","sentiment_score":0.4231843687593937,"num_words":8,"start":259.7309,"end":265.03088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Andrew speaking.\n\nChannel 0: Hi, Andrew. This is Jennifer here from OCU Financial. How are you today?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: That's good. That's good. Just before\n\nChannel 1: Sorry. I\n\nChannel 0: I go\n\nChannel 1: did\n\nChannel 0: any\n\nChannel 1: I did see your email the other day. I just\n\nChannel 0: oh,\n\nChannel 1: it's a bit busy. So\n\nChannel 0: I completely understand. Before I go any further, though, I'm sorry to cut you off. I just need to let you know that our call is recorded for quality and\n\nChannel 1: Mhmm.\n\nChannel 0: coaching purposes. Is that okay?\n\nChannel 1: Yep. Not a problem.\n\nChannel 0: Fantastic. And I'll just get you to confirm your full name, date of birth,\n\nChannel 1: Andrew Robert Hearn,\n\nChannel 0: and\n\nChannel 1: 09/17/1970.\n\nChannel 0: address,\n\nChannel 1: 21 Warragai Place, Maluil Bay, New\n\nChannel 0: please.\n\nChannel 1: South Wales 2536.\n\nChannel 0: Fantastic. Thank you so much for that, Andrew. How's your day been so far?\n\nChannel 1: Yeah. Not too bad. Sun's shining.\n\nChannel 0: Yeah. That's nice. That's nice. Yeah. It's a bit overcast here, so fingers crossed that it\n\nChannel 1: Oh,\n\nChannel 0: doesn't\n\nChannel 1: we\n\nChannel 0: doesn't\n\nChannel 1: oh,\n\nChannel 0: rain too much.\n\nChannel 1: we we need rains. We have been very,\n\nChannel 0: Yeah.\n\nChannel 1: very dry down here. So seems\n\nChannel 0: Oh,\n\nChannel 1: to\n\nChannel 0: well,\n\nChannel 1: be going\n\nChannel 0: I will\n\nChannel 1: around us everywhere. So\n\nChannel 0: I will\n\nChannel 1: mhmm.\n\nChannel 0: send it your way. I'm phoning Andrew just to book in your in your review that's due for your financial plan with Super and Insurance.\n\nChannel 1: Yep. Yep.\n\nChannel 0: I was wondering if you had a couple of minutes now so we could book in a time.\n\nChannel 1: Yep. I'll obviously, I'll have to chat with Kim. But\n\nChannel 0: Yep. Yep.\n\nChannel 1: because normally, we do it same time.\n\nChannel 0: Of\n\nChannel 1: But\n\nChannel 0: course.\n\nChannel 1: yep.\n\nChannel 0: Yep. That's absolutely fine. Did you wanna have a chat with Kim and call me back, or do you wanna book book something in tentatively and we can always reschedule if we need?\n\nChannel 1: Oh, no. Well, like, if it was anything I'm actually getting a new name next week. So\n\nChannel 0: That's that's big news.\n\nChannel 1: that's big news. Yes. I've been waiting a fair\n\nChannel 0: Yep.\n\nChannel 1: while. So\n\nChannel 0: Yes.\n\nChannel 1: but, you know, so probably in the time after that.\n\nChannel 0: Okay.\n\nChannel 1: So whatever you know and I know in the past, we've done it sort of as late as you guys could do it on\n\nChannel 0: Yep.\n\nChannel 1: a a week afternoon.\n\nChannel 0: Yep. Okay. Let's so next week, you're having surgery.\n\nChannel 1: Next yeah. Next week, I'm out.\n\nChannel 0: Yes. The following is the seventh, the week beginning\n\nChannel 1: Mhmm.\n\nChannel 0: the seventh. What date is your surgery?\n\nChannel 1: So next week is surgery's on the second, but I'll be effectively in hospital for the entire, like\n\nChannel 0: Yes.\n\nChannel 1: or the remainder of the week.\n\nChannel 0: Yes. Yes. Yes. Would you like to do it towards the end of the following week?\n\nChannel 1: That\n\nChannel 0: I can\n\nChannel 1: would\n\nChannel 0: do a later on the tenth, the Thursday.\n\nChannel 1: yep. That would be great.\n\nChannel 0: Yeah. Let's have a look. Would 04:00 be late enough, or do you need a little bit later?\n\nChannel 1: A bit later. Like, obviously, I will be at home, but\n\nChannel 0: Yep.\n\nChannel 1: Kim doesn't tend to finish work until, like, four\n\nChannel 0: Yep.\n\nChannel 1: and then obviously get home. So yeah. So\n\nChannel 0: What time is best for you?\n\nChannel 1: look. Can you do, like, 05:30?\n\nChannel 0: I can book in for a 05:30. That's absolutely fine.\n\nChannel 1: Yep.\n\nChannel 0: So I will get that. Did you want me to send that in a to your email address so it's in your calendar?\n\nChannel 1: Yes, please.\n\nChannel 0: Fantastic.\n\nChannel 1: I'm putting it in my diary now anyway, but yep.\n\nChannel 0: I will send it to both of you so you both\n\nChannel 1: Yep. Yep.\n\nChannel 0: got it.\n\nChannel 1: Yep.\n\nChannel 0: And if by if for any reason you need to reschedule, just reach out, and we can make sure that that's\n\nChannel 1: Yep. Well,\n\nChannel 0: complete.\n\nChannel 1: I I won't\n\nChannel 0: That's\n\nChannel 1: be going anywhere.\n\nChannel 0: complete.\n\nChannel 1: Like\n\nChannel 0: No. But you may you may not feel like talking about finances if you're\n\nChannel 1: yeah.\n\nChannel 0: feeling a bit\n\nChannel 1: No. No. That's fine.\n\nChannel 0: off\n\nChannel 1: So\n\nChannel 0: off at all. I mean, it's a big surgery. So\n\nChannel 1: yep.\n\nChannel 0: if we\n\nChannel 1: Yep.\n\nChannel 0: do need to reschedule, we'll do we'll make\n\nChannel 1: Okay.\n\nChannel 0: that happen.\n\nChannel 1: No worries. Not a problem.\n\nChannel 0: Beautiful. Well, thanks for your time, Andrew, and I will speak to you in a couple of weeks, and best of luck with your surgery.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thank you very\n\nChannel 1: Awesome.\n\nChannel 0: much.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.027739888057112697},{"text":"Andrew speaking.","start":2.1599998,"end":3.06,"sentiment":"neutral","sentiment_score":0.02425243239849806}],"sentiment":"neutral","sentiment_score":0.02541491761803627,"channel":1,"num_words":3,"start":1.76,"end":3.06},{"sentences":[{"text":"Hi, Andrew.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.15588054805994034},{"text":"This is Jennifer here from OCU Financial.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.17220160152230943},{"text":"How are you today?","start":7.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.20439956337213516}],"sentiment":"neutral","sentiment_score":0.17959773540496826,"channel":0,"num_words":13,"start":3.84,"end":8.1},{"sentences":[{"text":"I'm 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Robert Hearn,","start":32.99,"end":34.03,"sentiment":"neutral","sentiment_score":0.10439310719569524}],"sentiment":"neutral","sentiment_score":0.10439310719569524,"channel":1,"num_words":3,"start":32.99,"end":34.03},{"sentences":[{"text":"and","start":33.7,"end":34.2,"sentiment":"neutral","sentiment_score":0.0600128211081028}],"sentiment":"neutral","sentiment_score":0.0600128211081028,"channel":0,"num_words":1,"start":33.7,"end":34.2},{"sentences":[{"text":"09/17/1970.","start":34.03,"end":36.13,"sentiment":"neutral","sentiment_score":0.07424430549144745}],"sentiment":"neutral","sentiment_score":0.07424430549144745,"channel":1,"num_words":1,"start":34.03,"end":36.13},{"sentences":[{"text":"address,","start":36.16,"end":36.66,"sentiment":"neutral","sentiment_score":0.025224799290299416}],"sentiment":"neutral","sentiment_score":0.025224799290299416,"channel":0,"num_words":1,"start":36.16,"end":36.66},{"sentences":[{"text":"21 Warragai Place, Maluil Bay, 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They confirm his personal information and discuss scheduling the review for a later date. The representative also offers to reschedule if needed and sends an email with a calendar invite."},"intents":{"segments":[{"text":"I'm phoning Andrew just to book in your in your review that's due for your financial plan with Super and Insurance. Yep. Yep. I was wondering if you had a couple of minutes now so we could book in a time.","start_word":195,"end_word":235,"intents":[{"intent":"Book a call","confidence_score":0.00033401643}]},{"text":"I'll obviously, I'll have to chat with Kim. But Yep.","start_word":237,"end_word":246,"intents":[{"intent":"Discuss surgery with kim","confidence_score":0.007467938}]},{"text":"Did you wanna have a chat with Kim and call me back, or do you wanna book book something in tentatively and we can always reschedule if we need? 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I just need to let you know that our call is recorded for quality and Mhmm. coaching purposes. Is that okay? Yep. Not a problem.","start_word":24,"end_word":87,"sentiment":"neutral","sentiment_score":-0.04254521057009697},{"text":"Fantastic.","start_word":88,"end_word":88,"sentiment":"positive","sentiment_score":0.4758065938949585},{"text":"And I'll just get you to confirm your full name, date of birth, Andrew Robert Hearn, and 09/17/1970. address, 21 Warragai Place, Maluil Bay, New please. South Wales 2536.","start_word":89,"end_word":117,"sentiment":"neutral","sentiment_score":0.0841357558965683},{"text":"Fantastic. Thank you so much for that, Andrew.","start_word":118,"end_word":125,"sentiment":"positive","sentiment_score":0.5860183238983154},{"text":"How's your day been so far? Yeah. Not too bad. Sun's shining. Yeah.","start_word":126,"end_word":138,"sentiment":"neutral","sentiment_score":0.2135007083415985},{"text":"That's nice. That's nice.","start_word":139,"end_word":142,"sentiment":"positive","sentiment_score":0.3883022367954254},{"text":"Yeah. It's a bit overcast here, so fingers crossed that it Oh, doesn't we doesn't oh, rain too much. we we need rains. We have been very, Yeah. very dry down here. So seems Oh, to well, be going I will around us everywhere. So I will mhmm. send it your way. I'm phoning Andrew just to book in your in your review that's due for your financial plan with Super and Insurance. Yep. Yep. I was wondering if you had a couple of minutes now so we could book in a time. Yep. I'll obviously, I'll have to chat with Kim. But Yep. Yep. because normally, we do it same time. Of But course. yep. 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So next week is surgery's on the second, but I'll be effectively in hospital for the entire, like Yes. or the remainder of the week. Yes. Yes. Yes. Would you like to do it towards the end of the following week? That I can would do a later on the tenth, the Thursday. yep.","start_word":263,"end_word":451,"sentiment":"neutral","sentiment_score":0.04656628519296646},{"text":"That would be great.","start_word":452,"end_word":455,"sentiment":"positive","sentiment_score":0.690991222858429},{"text":"Yeah. Let's have a look. Would 04:00 be late enough, or do you need a little bit later? A bit later. Like, obviously, I will be at home, but Yep. Kim doesn't tend to finish work until, like, four Yep. and then obviously get home. So yeah. So What time is best for you? look. Can you do, like, 05:30? I can book in for a 05:30.","start_word":456,"end_word":522,"sentiment":"neutral","sentiment_score":0.021687028262375008},{"text":"That's absolutely fine.","start_word":523,"end_word":525,"sentiment":"positive","sentiment_score":0.33367598056793213},{"text":"Yep. So I will get that. Did you want me to send that in a to your email address so it's in your calendar? Yes, please.","start_word":526,"end_word":551,"sentiment":"neutral","sentiment_score":0.14605101943016052},{"text":"Fantastic. I'm putting it in my diary now anyway, but yep.","start_word":552,"end_word":562,"sentiment":"positive","sentiment_score":0.4552377760410309},{"text":"I will send it to both of you so you both Yep. Yep. got it. Yep. And if by if for any reason you need to reschedule, just reach out, and we can make sure that that's Yep. Well, complete. I I won't That's be going anywhere. complete. 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