{"metadata":{"transaction_key":"deprecated","request_id":"019fc4ec-0d94-7e71-86a9-7623c643c811","sha256":"c113d7dd83e7d09355229f76c5c6719df731159514cc2def79d12c3e57c82812","created":"2026-08-03T00:00:33.431Z","duration":100.799934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":361,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":401,"output_tokens":401},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":401,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Robert, it's Ronald from Cloud Solution IT. How are you doing today? Okay. That's wonderful. Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Robert, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month. Mhmm. Yes, sir. Alright. Got it, sir. When do you think is the best time can I call you back, sir? In six months. Alright. Okay. I can call you back again after six months. Thank you, Robert. Have a good day, sir. Take care. Alright. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":2.08,"end":2.48,"confidence":0.953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1046902984380722},{"word":"good","start":2.48,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3286316394805908},{"word":"morning","start":2.6399999,"end":3.1399999,"confidence":0.9008789,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.268155574798584},{"word":"robert","start":3.9199998,"end":4.24,"confidence":0.9765625,"punctuated_word":"Robert,","sentiment":"neutral","sentiment_score":0.2406636029481888},{"word":"it's","start":4.24,"end":4.74,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3075423240661621},{"word":"ronald","start":5.04,"end":5.54,"confidence":0.9863281,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.23455101251602173},{"word":"from","start":5.7599998,"end":6.24,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22078515589237213},{"word":"cloud","start":6.24,"end":6.72,"confidence":0.6635742,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.23201648890972135},{"word":"solution","start":6.72,"end":7.22,"confidence":0.9370117,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.24019722640514377},{"word":"it","start":7.2799997,"end":7.7799997,"confidence":0.98706055,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.20185935497283936},{"word":"how","start":8.4,"end":8.639999,"confidence":0.91845703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2521895170211792},{"word":"are","start":8.639999,"end":8.72,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.226245641708374},{"word":"you","start":8.72,"end":8.88,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25182226300239563},{"word":"doing","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.25361692905426025},{"word":"today","start":9.12,"end":9.62,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22519196569919583},{"word":"okay","start":11.84,"end":12.16,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5288468599319458},{"word":"that's","start":12.16,"end":12.48,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7093034982681274},{"word":"wonderful","start":12.48,"end":12.98,"confidence":0.9719238,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6144297122955322},{"word":"robert","start":13.815,"end":14.215,"confidence":0.9770508,"punctuated_word":"Robert,","sentiment":"neutral","sentiment_score":0.1142001450061798},{"word":"i","start":14.215,"end":14.375,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06491425633430481},{"word":"am","start":14.375,"end":14.535,"confidence":0.99121094,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.05412379652261734},{"word":"not","start":14.535,"end":14.775,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.01762355864048004},{"word":"so","start":14.775,"end":14.934999,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.00025960803031921387},{"word":"sure","start":14.934999,"end":15.255,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.015244700014591215},{"word":"if","start":15.255,"end":15.415,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008194203488528728},{"word":"you","start":15.415,"end":15.495,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0215554628521204},{"word":"can","start":15.495,"end":15.735,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.013222821056842804},{"word":"still","start":15.735,"end":16.235,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.012458015233278276},{"word":"remember","start":16.295,"end":16.775,"confidence":0.9760742,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.001401396468281746},{"word":"the","start":16.775,"end":16.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0036244727671146393},{"word":"company","start":16.855,"end":17.335,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.00019638240337371823},{"word":"because","start":17.335,"end":17.575,"confidence":0.6425781,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.010396834462881088},{"word":"the","start":17.575,"end":17.735,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003662675619125366},{"word":"last","start":17.735,"end":17.975,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.003937032073736191},{"word":"time","start":17.975,"end":18.135,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.012794211506843569},{"word":"that","start":18.135,"end":18.375,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019340917468070984},{"word":"we","start":18.375,"end":18.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03203848376870155},{"word":"touched","start":18.535,"end":18.855,"confidence":0.7011719,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.03370855748653412},{"word":"base","start":18.855,"end":19.095,"confidence":0.9951172,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.022643251344561577},{"word":"with","start":19.095,"end":19.255001,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.024072416126728054},{"word":"you","start":19.255001,"end":19.415,"confidence":0.9326172,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.01530289277434349},{"word":"it","start":19.415,"end":19.494999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010925022885203362},{"word":"was","start":19.494999,"end":19.735,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.005375904962420464},{"word":"october","start":19.735,"end":20.215,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.01587579771876335},{"word":"of","start":20.215,"end":20.375,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010220902040600777},{"word":"last","start":20.375,"end":20.695,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0017013512551784515},{"word":"year","start":20.695,"end":21.195,"confidence":0.9692383,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.016452115029096603},{"word":"and","start":21.735,"end":22.235,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0061990246176719666},{"word":"during","start":22.295,"end":22.695,"confidence":0.9580078,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.009791169315576552},{"word":"that","start":22.695,"end":22.935,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010126393288373947},{"word":"time","start":22.935,"end":23.335,"confidence":0.9875488,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.014199672266840936},{"word":"i","start":23.335,"end":23.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013401934877038002},{"word":"was","start":23.415,"end":23.915,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.013202331960201263},{"word":"trying","start":24.055,"end":24.375,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.017155282199382782},{"word":"to","start":24.375,"end":24.615,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02286803349852562},{"word":"arrange","start":24.615,"end":25.015,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.02174367941915989},{"word":"a","start":25.015,"end":25.175,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028158748522400856},{"word":"meeting","start":25.175,"end":25.494999,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.024926988407969475},{"word":"with","start":25.494999,"end":25.735,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.019334178417921063},{"word":"you","start":25.735,"end":26.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026866506785154343},{"word":"together","start":26.055,"end":26.455,"confidence":0.89501953,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.019925974309444427},{"word":"with","start":26.455,"end":26.695,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.034405797719955444},{"word":"my","start":26.695,"end":26.935,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05123354494571686},{"word":"cto","start":26.935,"end":27.435,"confidence":0.9842122,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.04296499490737915},{"word":"mister","start":27.654999,"end":27.974998,"confidence":0.9880371,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.04471338912844658},{"word":"bajit","start":27.974998,"end":28.474998,"confidence":0.67545575,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.03289826959371567},{"word":"singh","start":28.535,"end":29.035,"confidence":0.9199219,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.02341572754085064},{"word":"to","start":29.52,"end":29.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02688542939722538},{"word":"introduce","start":29.84,"end":30.34,"confidence":0.7446289,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.03765556216239929},{"word":"our","start":30.480001,"end":30.720001,"confidence":0.98828125,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03269440680742264},{"word":"company","start":30.720001,"end":31.04,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.039984043687582016},{"word":"and","start":31.04,"end":31.2,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04647675156593323},{"word":"our","start":31.2,"end":31.44,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02877214550971985},{"word":"services","start":31.44,"end":31.94,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.017690833657979965},{"word":"name","start":32.8,"end":33.12,"confidence":0.9980469,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.02747700735926628},{"word":"of","start":33.12,"end":33.2,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.016885913908481598},{"word":"the","start":33.2,"end":33.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02169351652264595},{"word":"company","start":33.36,"end":33.68,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.03028899058699608},{"word":"again","start":33.68,"end":33.920002,"confidence":0.8967285,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.025637293234467503},{"word":"robert","start":33.920002,"end":34.32,"confidence":0.98339844,"punctuated_word":"Robert,","sentiment":"neutral","sentiment_score":0.033358439803123474},{"word":"it's","start":34.32,"end":34.64,"confidence":0.9790039,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.043421488255262375},{"word":"cloud","start":34.64,"end":35.04,"confidence":0.81347656,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0423271469771862},{"word":"solution","start":35.04,"end":35.54,"confidence":0.97314453,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03661701828241348},{"word":"it","start":35.6,"end":36.1,"confidence":0.98583984,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.02909580059349537},{"word":"we","start":36.88,"end":37.04,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02124694362282753},{"word":"are","start":37.04,"end":37.2,"confidence":0.97509766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.024363793432712555},{"word":"a","start":37.2,"end":37.7,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03469493240118027},{"word":"managed","start":38.0,"end":38.4,"confidence":0.7314453,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.036759063601493835},{"word":"service","start":38.4,"end":38.8,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0226205550134182},{"word":"provider","start":38.8,"end":39.3,"confidence":0.9946289,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.014598648063838482},{"word":"we","start":39.760002,"end":39.92,"confidence":0.72021484,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.011859772726893423},{"word":"are","start":39.92,"end":40.0,"confidence":0.92333984,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01995319500565529},{"word":"also","start":40.0,"end":40.32,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.020817968994379044},{"word":"microsoft","start":40.32,"end":40.82,"confidence":0.8491211,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.02609284222126007},{"word":"trusted","start":40.96,"end":41.440002,"confidence":0.9550781,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.03158237785100937},{"word":"partner","start":41.440002,"end":41.940002,"confidence":0.99902344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.03733611851930618},{"word":"providing","start":42.515,"end":42.995,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.03202040493488312},{"word":"services","start":42.995,"end":43.495,"confidence":0.9633789,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.03511500358581543},{"word":"for","start":43.555,"end":44.035,"confidence":0.9560547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04299020767211914},{"word":"cloud","start":44.035,"end":44.435,"confidence":0.9604492,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.04496115073561669},{"word":"solutions","start":44.435,"end":44.935,"confidence":0.7919922,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.040812186896800995},{"word":"cybersecurity","start":45.235,"end":45.735,"confidence":0.89501953,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.034922853112220764},{"word":"backup","start":46.835,"end":47.155,"confidence":0.94384766,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.03704839199781418},{"word":"and","start":47.155,"end":47.315,"confidence":0.87060547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03410496935248375},{"word":"recovery","start":47.315,"end":47.815,"confidence":0.98095703,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.04419505596160889},{"word":"sharepoint","start":47.954998,"end":48.454998,"confidence":0.98372394,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.03664715588092804},{"word":"manage","start":49.075,"end":49.475,"confidence":0.8034668,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.028675248846411705},{"word":"three","start":49.475,"end":49.635,"confidence":0.9941406,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.028456034138798714},{"word":"sixty","start":49.635,"end":50.035,"confidence":0.5175781,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.022729452699422836},{"word":"five","start":50.035,"end":50.355,"confidence":0.98535156,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.02951172366738319},{"word":"power","start":50.355,"end":50.675,"confidence":0.98535156,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.04675813391804695},{"word":"bi","start":50.675,"end":50.995,"confidence":0.88549805,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.03198667988181114},{"word":"and","start":50.995,"end":51.075,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014159854501485825},{"word":"many","start":51.075,"end":51.395,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.0187215618789196},{"word":"more","start":51.395,"end":51.895,"confidence":0.9980469,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.0046531809493899345},{"word":"and","start":52.195,"end":52.695,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.000990990549325943},{"word":"reason","start":52.835,"end":53.075,"confidence":0.55029297,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0018317922949790957},{"word":"for","start":53.075,"end":53.315,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002007648348808289},{"word":"my","start":53.315,"end":53.475,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.006172113120555878},{"word":"call","start":53.475,"end":53.635,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01424086093902588},{"word":"today","start":53.635,"end":53.954998,"confidence":0.99560547,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.012404939159750938},{"word":"robert","start":53.954998,"end":54.454998,"confidence":0.9885254,"punctuated_word":"Robert,","sentiment":"neutral","sentiment_score":0.006875090301036835},{"word":"same","start":55.075,"end":55.315,"confidence":0.95166016,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.007198469713330269},{"word":"thing","start":55.315,"end":55.555,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.008071200922131538},{"word":"as","start":55.555,"end":55.715,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.01771347038447857},{"word":"before","start":55.715,"end":56.215,"confidence":0.810791,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.012128918431699276},{"word":"we're","start":56.88,"end":57.04,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.015691686421632767},{"word":"only","start":57.04,"end":57.36,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.02885187789797783},{"word":"hoping","start":57.36,"end":57.68,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.004892311990261078},{"word":"to","start":57.68,"end":57.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007980111986398697},{"word":"arrange","start":57.84,"end":58.16,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0284944511950016},{"word":"an","start":58.16,"end":58.399998,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0272725373506546},{"word":"introductory","start":58.399998,"end":58.899998,"confidence":0.9980469,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.03542372211813927},{"word":"meeting","start":59.12,"end":59.44,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.04346642270684242},{"word":"with","start":59.44,"end":59.6,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03627166524529457},{"word":"you","start":59.6,"end":59.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015926629304885864},{"word":"simply","start":59.84,"end":60.16,"confidence":0.94140625,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.016206081956624985},{"word":"to","start":60.16,"end":60.32,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020507577806711197},{"word":"introduce","start":60.32,"end":60.82,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.03159650042653084},{"word":"our","start":60.879997,"end":61.12,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01846122369170189},{"word":"company","start":61.12,"end":61.62,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.027868062257766724},{"word":"only","start":61.92,"end":62.239998,"confidence":0.5498047,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.03776321932673454},{"word":"for","start":62.239998,"end":62.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.034923385828733444},{"word":"future","start":62.48,"end":62.879997,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.032840434461832047},{"word":"reference","start":62.879997,"end":63.379997,"confidence":0.90966797,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.02360694482922554},{"word":"and","start":64.08,"end":64.479996,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01591317355632782},{"word":"we're","start":64.479996,"end":64.8,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.026741400361061096},{"word":"hoping","start":64.8,"end":65.04,"confidence":0.98657227,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.04113273695111275},{"word":"sir","start":65.04,"end":65.2,"confidence":0.9995117,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.04939831420779228},{"word":"that","start":65.2,"end":65.36,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04260917752981186},{"word":"you","start":65.36,"end":65.52,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041879139840602875},{"word":"have","start":65.52,"end":65.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03516072779893875},{"word":"an","start":65.68,"end":65.84,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03389953821897507},{"word":"available","start":65.84,"end":66.32,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.017565317451953888},{"word":"time","start":66.32,"end":66.479996,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.027552956715226173},{"word":"this","start":66.479996,"end":66.72,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.017460063099861145},{"word":"coming","start":66.72,"end":67.04,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.007744845002889633},{"word":"week","start":67.04,"end":67.36,"confidence":0.88549805,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.01344467606395483},{"word":"maybe","start":67.36,"end":67.68,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.016499005258083344},{"word":"on","start":67.68,"end":68.08,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017596928402781487},{"word":"second","start":68.08,"end":68.58,"confidence":0.48168945,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.020201031118631363},{"word":"or","start":69.195,"end":69.435005,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005870901048183441},{"word":"third","start":69.435005,"end":69.635,"confidence":0.9980469,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.016491256654262543},{"word":"week","start":69.635,"end":69.83501,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.01073472574353218},{"word":"of","start":69.83501,"end":70.035,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010516457259655},{"word":"this","start":70.035,"end":70.235,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0003837775439023971},{"word":"month","start":70.235,"end":70.735,"confidence":0.9145508,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.005870727822184563},{"word":"mhmm","start":74.875,"end":75.375,"confidence":0.9963379,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03790386766195297},{"word":"yes","start":78.155,"end":78.475,"confidence":0.8691406,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":-0.014995628967881204},{"word":"sir","start":78.475,"end":78.975,"confidence":0.99609375,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.05149063095450401},{"word":"alright","start":82.315,"end":82.815,"confidence":0.9345703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.006685695610940456},{"word":"got","start":83.8,"end":83.880005,"confidence":0.50683594,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.003127969801425934},{"word":"it","start":83.880005,"end":84.04,"confidence":0.99853516,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.006273731589317322},{"word":"sir","start":84.04,"end":84.54,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.014827370643615724},{"word":"when","start":84.6,"end":84.92,"confidence":0.9951172,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.012082163244485857},{"word":"do","start":84.92,"end":84.96,"confidence":0.9760742,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01941436156630516},{"word":"you","start":84.96,"end":85.0,"confidence":0.9140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011868916451931},{"word":"think","start":85.0,"end":85.16,"confidence":0.9941406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.018780045211315155},{"word":"is","start":85.16,"end":85.24,"confidence":0.83984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010894455015659332},{"word":"the","start":85.24,"end":85.4,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013419725000858309},{"word":"best","start":85.4,"end":85.56,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.00757589191198349},{"word":"time","start":85.56,"end":85.72,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.010952305048704147},{"word":"can","start":85.72,"end":85.880005,"confidence":0.9863281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0005274340510368347},{"word":"i","start":85.880005,"end":85.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0038945935666561127},{"word":"call","start":85.96,"end":86.200005,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0061801522970199585},{"word":"you","start":86.200005,"end":86.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011013943701982498},{"word":"back","start":86.36,"end":86.6,"confidence":1.0,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.0029035527259111404},{"word":"sir","start":86.6,"end":87.1,"confidence":0.9951172,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.0006138893659226596},{"word":"in","start":90.12,"end":90.520004,"confidence":0.8647461,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.0155692920088768},{"word":"six","start":90.520004,"end":90.840004,"confidence":0.81152344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0193913783878088},{"word":"months","start":90.840004,"end":91.33488,"confidence":0.78100586,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.010418382473289968},{"word":"alright","start":91.41488,"end":91.73488,"confidence":0.9902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02890115976333618},{"word":"okay","start":91.73488,"end":92.214874,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03450576961040497},{"word":"i","start":92.214874,"end":92.294876,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0313548743724823},{"word":"can","start":92.294876,"end":92.534874,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02467813342809677},{"word":"call","start":92.534874,"end":92.69488,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.020045150071382523},{"word":"you","start":92.69488,"end":92.77488,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00900484248995781},{"word":"back","start":92.77488,"end":93.01488,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.016517290845513344},{"word":"again","start":93.01488,"end":93.254875,"confidence":0.5263672,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.01399730145931244},{"word":"after","start":93.254875,"end":93.49487,"confidence":0.9892578,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.01408330537378788},{"word":"six","start":93.49487,"end":93.81488,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.011806350201368332},{"word":"months","start":93.81488,"end":94.31488,"confidence":0.99902344,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.020288607105612755},{"word":"thank","start":95.97488,"end":96.13488,"confidence":0.9604492,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35106441378593445},{"word":"you","start":96.13488,"end":96.534874,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3382861018180847},{"word":"robert","start":96.534874,"end":96.85487,"confidence":0.9941406,"punctuated_word":"Robert.","sentiment":"neutral","sentiment_score":0.29841166734695435},{"word":"have","start":96.85487,"end":97.01488,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3789953589439392},{"word":"a","start":97.01488,"end":97.09488,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3530420958995819},{"word":"good","start":97.09488,"end":97.254875,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.31376487016677856},{"word":"day","start":97.254875,"end":97.49487,"confidence":1.0,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.2984905540943146},{"word":"sir","start":97.49487,"end":97.894875,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.33629870414733887},{"word":"take","start":97.894875,"end":98.13488,"confidence":0.9135742,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.260535329580307},{"word":"care","start":98.13488,"end":98.63488,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2249123901128769},{"word":"alright","start":99.17487,"end":99.65488,"confidence":0.9128418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09331828355789185},{"word":"bye","start":99.65488,"end":99.894875,"confidence":0.8647461,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.07982831448316574},{"word":"bye","start":99.894875,"end":100.394875,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.05858565494418144}],"paragraphs":{"transcript":"\nYeah. Good morning. Robert, it's Ronald from Cloud Solution IT. How are you doing today? Okay.\n\nThat's wonderful. Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Robert, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month. Mhmm. Yes, sir.\n\nAlright. Got it, sir. When do you think is the best time can I call you back, sir? In six months. Alright.\n\nOkay. I can call you back again after six months. Thank you, Robert. Have a good day, sir. Take care.\n\nAlright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.1046902984380722},{"text":"Good morning.","start":2.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2983936071395874},{"text":"Robert, it's Ronald from Cloud Solution IT.","start":3.9199998,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.23965930938720703},{"text":"How are you doing today?","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":0.241813263297081},{"text":"Okay.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5288468599319458}],"sentiment":"neutral","sentiment_score":0.25731286592781544,"num_words":16,"start":2.08,"end":12.16},{"sentences":[{"text":"That's wonderful.","start":12.16,"end":12.98,"sentiment":"positive","sentiment_score":0.6618666052818298},{"text":"Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":13.815,"end":21.195,"sentiment":"neutral","sentiment_score":0.012488001796962887},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":21.735,"end":31.94,"sentiment":"neutral","sentiment_score":0.026210770907777327},{"text":"Name of the company again, Robert, it's Cloud Solution IT.","start":32.8,"end":36.1,"sentiment":"neutral","sentiment_score":0.030680261552333832},{"text":"We are a managed service provider.","start":36.88,"end":39.3,"sentiment":"neutral","sentiment_score":0.02571398935591181}],"sentiment":"neutral","sentiment_score":0.03857652201141055,"num_words":74,"start":12.16,"end":39.3},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":39.760002,"end":51.895,"sentiment":"neutral","sentiment_score":0.030244461037218572},{"text":"And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":52.195,"end":63.379997,"sentiment":"neutral","sentiment_score":0.016030477701375882},{"text":"And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month.","start":64.08,"end":70.735,"sentiment":"neutral","sentiment_score":0.02100717576897957},{"text":"Mhmm.","start":74.875,"end":75.375,"sentiment":"neutral","sentiment_score":0.03790386766195297},{"text":"Yes, sir.","start":78.155,"end":78.975,"sentiment":"neutral","sentiment_score":-0.03324312996119261}],"sentiment":"neutral","sentiment_score":0.020882516645360737,"num_words":80,"start":39.760002,"end":78.975},{"sentences":[{"text":"Alright.","start":82.315,"end":82.815,"sentiment":"neutral","sentiment_score":-0.006685695610940456},{"text":"Got it, sir.","start":83.8,"end":84.54,"sentiment":"neutral","sentiment_score":0.003893869618574779},{"text":"When do you think is the best time can I call you back, sir?","start":84.6,"end":87.1,"sentiment":"neutral","sentiment_score":-0.007010356078223724},{"text":"In six months.","start":90.12,"end":91.33488,"sentiment":"neutral","sentiment_score":-0.015126350956658522},{"text":"Alright.","start":91.41488,"end":91.73488,"sentiment":"neutral","sentiment_score":0.02890115976333618}],"sentiment":"neutral","sentiment_score":-0.004983043861681257,"num_words":22,"start":82.315,"end":91.73488},{"sentences":[{"text":"Okay.","start":91.73488,"end":92.214874,"sentiment":"neutral","sentiment_score":0.03450576961040497},{"text":"I can call you back again after six months.","start":92.214874,"end":94.31488,"sentiment":"neutral","sentiment_score":0.017975095038612682},{"text":"Thank you, Robert.","start":95.97488,"end":96.85487,"sentiment":"neutral","sentiment_score":0.32925406098365784},{"text":"Have a good day, sir.","start":96.85487,"end":97.894875,"sentiment":"positive","sentiment_score":0.3361183166503906},{"text":"Take care.","start":97.894875,"end":98.63488,"sentiment":"neutral","sentiment_score":0.24272385984659195}],"sentiment":"neutral","sentiment_score":0.16750415554270148,"num_words":20,"start":91.73488,"end":98.63488},{"sentences":[{"text":"Alright.","start":99.17487,"end":99.65488,"sentiment":"neutral","sentiment_score":0.09331828355789185},{"text":"Bye bye.","start":99.65488,"end":100.394875,"sentiment":"neutral","sentiment_score":0.06920698471367359}],"sentiment":"neutral","sentiment_score":0.07724408432841301,"num_words":3,"start":99.17487,"end":100.394875}]}}]},{"alternatives":[{"transcript":"Very well. Thank you. Yeah. Look. I'm alright for an MSP at the moment. Yeah. There's a couple I deal with, and I'm quite happy with them. So, yeah, I don't I don't have any needs for another one at this point in time. You can give me a call. I can six months if you like. Yep. That'd be fine. Thank you. You too. Bye.","confidence":0.9707031,"words":[{"word":"very","start":9.92,"end":10.24,"confidence":0.86035156,"punctuated_word":"Very","sentiment":"positive","sentiment_score":0.6200103759765625},{"word":"well","start":10.24,"end":10.48,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5194275975227356},{"word":"thank","start":10.48,"end":10.719999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6150550246238708},{"word":"you","start":10.719999,"end":11.219999,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.53685462474823},{"word":"yeah","start":42.594997,"end":43.094997,"confidence":0.9406738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04057324305176735},{"word":"look","start":71.945,"end":72.105,"confidence":0.80908203,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.015525028109550476},{"word":"i'm","start":72.105,"end":72.265,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005447654984891415},{"word":"alright","start":72.265,"end":72.665,"confidence":0.93408203,"punctuated_word":"alright","sentiment":"neutral","sentiment_score":0.02864649333059788},{"word":"for","start":72.665,"end":72.825005,"confidence":0.9667969,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006443120539188385},{"word":"an","start":72.825005,"end":72.985,"confidence":0.9526367,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.002142876386642456},{"word":"msp","start":72.985,"end":73.385,"confidence":0.97924805,"punctuated_word":"MSP","sentiment":"neutral","sentiment_score":0.01085943542420864},{"word":"at","start":73.385,"end":73.545006,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.004233717918395996},{"word":"the","start":73.545006,"end":73.625,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00912720337510109},{"word":"moment","start":73.625,"end":74.125,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.007465116679668427},{"word":"yeah","start":74.665,"end":74.985,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03134232759475708},{"word":"there's","start":74.985,"end":75.145004,"confidence":0.8955078,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.05650379881262779},{"word":"a","start":75.145004,"end":75.225006,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05269156396389008},{"word":"couple","start":75.225006,"end":75.465004,"confidence":0.99902344,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.05143779516220093},{"word":"i","start":75.465004,"end":75.545006,"confidence":0.5234375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01417592167854309},{"word":"deal","start":75.545006,"end":75.785,"confidence":0.47851562,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":0.016250185668468475},{"word":"with","start":75.785,"end":75.94501,"confidence":0.9296875,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.04581815004348755},{"word":"and","start":75.94501,"end":76.105,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06091466546058655},{"word":"i'm","start":76.105,"end":76.265,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.151278555393219},{"word":"quite","start":76.265,"end":76.505005,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":0.14351265132427216},{"word":"happy","start":76.505005,"end":76.745,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.14665277302265167},{"word":"with","start":76.745,"end":76.90501,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1016482040286064},{"word":"them","start":76.90501,"end":77.40501,"confidence":0.9875488,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.05742139741778374},{"word":"so","start":78.105,"end":78.265,"confidence":0.8461914,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.005149343982338905},{"word":"yeah","start":78.265,"end":78.505005,"confidence":0.98999023,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.03875181823968887},{"word":"i","start":78.505005,"end":78.58501,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2919829487800598},{"word":"don't","start":78.58501,"end":78.825005,"confidence":0.8847656,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2805478572845459},{"word":"i","start":78.825005,"end":78.985,"confidence":0.89990234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33637380599975586},{"word":"don't","start":78.985,"end":79.305,"confidence":0.9091797,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.29305943846702576},{"word":"have","start":79.305,"end":79.465004,"confidence":0.80566406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22023391723632812},{"word":"any","start":79.465004,"end":79.625,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24012848734855652},{"word":"needs","start":79.625,"end":79.785,"confidence":0.70166016,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.22642558813095093},{"word":"for","start":79.785,"end":79.94501,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3004233241081238},{"word":"another","start":79.94501,"end":80.185005,"confidence":0.8183594,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.2890666425228119},{"word":"one","start":80.185005,"end":80.345,"confidence":0.96240234,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2862764894962311},{"word":"at","start":80.345,"end":80.425,"confidence":0.97802734,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3202442526817322},{"word":"this","start":80.425,"end":80.58501,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3295595645904541},{"word":"point","start":80.58501,"end":80.825005,"confidence":0.9941406,"punctuated_word":"point","sentiment":"negative","sentiment_score":-0.33917999267578125},{"word":"in","start":80.825005,"end":80.905,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2740071713924408},{"word":"time","start":80.905,"end":81.24,"confidence":0.9975586,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.2593379318714142},{"word":"you","start":87.32,"end":87.399994,"confidence":0.77001953,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01171005703508854},{"word":"can","start":87.399994,"end":87.56,"confidence":0.9819336,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006917377933859825},{"word":"give","start":87.56,"end":87.72,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.01383332908153534},{"word":"me","start":87.72,"end":87.799995,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01991402916610241},{"word":"a","start":87.799995,"end":87.96,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012098814360797404},{"word":"call","start":87.96,"end":88.119995,"confidence":0.6916504,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.015793558210134506},{"word":"i","start":88.119995,"end":88.2,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019729262217879295},{"word":"can","start":88.2,"end":88.439995,"confidence":0.8125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.021531792357563972},{"word":"six","start":88.6,"end":88.84,"confidence":0.5048828,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.01618034392595291},{"word":"months","start":88.84,"end":89.079994,"confidence":0.9951172,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.013531828299164772},{"word":"if","start":89.079994,"end":89.24,"confidence":0.50341797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015521232970058918},{"word":"you","start":89.24,"end":89.32,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026309868320822716},{"word":"like","start":89.32,"end":89.82,"confidence":0.6624756,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":-0.02173701487481594},{"word":"yep","start":94.30494,"end":94.54494,"confidence":0.7844238,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06683798879384995},{"word":"that'd","start":94.54494,"end":94.86494,"confidence":0.8671875,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.12753677368164062},{"word":"be","start":94.86494,"end":95.02493,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1371234804391861},{"word":"fine","start":95.02493,"end":95.52493,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.17925670742988586},{"word":"thank","start":97.26494,"end":97.58494,"confidence":0.6660156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3629294633865357},{"word":"you","start":97.58494,"end":97.90494,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25270360708236694},{"word":"you","start":97.90494,"end":98.144936,"confidence":0.94140625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.26379650831222534},{"word":"too","start":98.144936,"end":98.464935,"confidence":0.9782715,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.15248708426952362},{"word":"bye","start":98.464935,"end":98.964935,"confidence":0.8635254,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11249811947345734}],"paragraphs":{"transcript":"\nVery well. Thank you. Yeah. Look. I'm alright for an MSP at the moment.\n\nYeah. There's a couple I deal with, and I'm quite happy with them. So, yeah, I don't I don't have any needs for another one at this point in time. You can give me a call. I can six months if you like.\n\nYep. That'd be fine. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Very well.","start":9.92,"end":10.48,"sentiment":"positive","sentiment_score":0.569718986749649},{"text":"Thank you.","start":10.48,"end":11.219999,"sentiment":"positive","sentiment_score":0.5759548246860504},{"text":"Yeah.","start":42.594997,"end":43.094997,"sentiment":"neutral","sentiment_score":0.04057324305176735},{"text":"Look.","start":71.945,"end":72.105,"sentiment":"neutral","sentiment_score":0.015525028109550476},{"text":"I'm alright for an MSP at the moment.","start":72.105,"end":74.125,"sentiment":"neutral","sentiment_score":0.0071492030983790755}],"sentiment":"neutral","sentiment_score":0.1717599656299821,"num_words":14,"start":9.92,"end":74.125},{"sentences":[{"text":"Yeah.","start":74.665,"end":74.985,"sentiment":"neutral","sentiment_score":0.03134232759475708},{"text":"There's a couple I deal with, and I'm quite happy with them.","start":74.985,"end":77.40501,"sentiment":"neutral","sentiment_score":0.07485880516469479},{"text":"So, yeah, I don't I don't have any needs for another one at this point in time.","start":78.105,"end":81.24,"sentiment":"neutral","sentiment_score":-0.25414411099079776},{"text":"You can give me a call.","start":87.32,"end":88.119995,"sentiment":"neutral","sentiment_score":-0.013377860964586338},{"text":"I can six months if you like.","start":88.119995,"end":89.82,"sentiment":"neutral","sentiment_score":-0.019220191852322648}],"sentiment":"neutral","sentiment_score":-0.08385140479130801,"num_words":43,"start":74.665,"end":89.82},{"sentences":[{"text":"Yep.","start":94.30494,"end":94.54494,"sentiment":"neutral","sentiment_score":0.06683798879384995},{"text":"That'd be fine.","start":94.54494,"end":95.52493,"sentiment":"neutral","sentiment_score":0.1479723205169042},{"text":"Thank you.","start":97.26494,"end":97.90494,"sentiment":"neutral","sentiment_score":0.3078165352344513},{"text":"You too.","start":97.90494,"end":98.464935,"sentiment":"neutral","sentiment_score":0.20814179629087448},{"text":"Bye.","start":98.464935,"end":98.964935,"sentiment":"neutral","sentiment_score":0.11249811947345734}],"sentiment":"neutral","sentiment_score":0.18390774809651905,"num_words":9,"start":94.30494,"end":98.964935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good morning. Robert, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Very well. Thank you.\n\nChannel 0: Okay. That's wonderful. Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Robert, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing\n\nChannel 1: Yeah.\n\nChannel 0: services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month.\n\nChannel 1: Look. I'm alright for an MSP at the moment. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: There's a couple I deal with, and I'm quite happy with them. So,\n\nChannel 0: Yes,\n\nChannel 1: yeah,\n\nChannel 0: sir.\n\nChannel 1: I don't I don't have any needs for another one at this point in time.\n\nChannel 0: Alright. Got it, sir. When do you think is the best time can I call you back, sir?\n\nChannel 1: You can give me a call. I can six months if you like.\n\nChannel 0: In six months. Alright. Okay. I can call you back again after six months.\n\nChannel 1: Yep. That'd be fine.\n\nChannel 0: Thank you, Robert. Have a good day,\n\nChannel 1: Thank\n\nChannel 0: sir.\n\nChannel 1: you.\n\nChannel 0: Take\n\nChannel 1: You\n\nChannel 0: care.\n\nChannel 1: too. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.1046902984380722},{"text":"Good morning.","start":2.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2983936071395874},{"text":"Robert, it's Ronald from Cloud Solution IT.","start":3.9199998,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.23965930938720703},{"text":"How are you doing today?","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":0.241813263297081}],"sentiment":"neutral","sentiment_score":0.2392105996608734,"channel":0,"num_words":15,"start":2.08,"end":9.62},{"sentences":[{"text":"Very well.","start":9.92,"end":10.48,"sentiment":"positive","sentiment_score":0.569718986749649},{"text":"Thank you.","start":10.48,"end":11.219999,"sentiment":"positive","sentiment_score":0.5759548246860504}],"sentiment":"positive","sentiment_score":0.5728369057178497,"channel":1,"num_words":4,"start":9.92,"end":11.219999},{"sentences":[{"text":"Okay.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5288468599319458},{"text":"That's wonderful.","start":12.16,"end":12.98,"sentiment":"positive","sentiment_score":0.6618666052818298},{"text":"Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":13.815,"end":21.195,"sentiment":"neutral","sentiment_score":0.012488001796962887},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":21.735,"end":31.94,"sentiment":"neutral","sentiment_score":0.026210770907777327},{"text":"Name of the company again, Robert, it's Cloud Solution IT.","start":32.8,"end":36.1,"sentiment":"neutral","sentiment_score":0.030680261552333832}],"sentiment":"neutral","sentiment_score":0.04680037032812834,"channel":0,"num_words":69,"start":11.84,"end":36.1},{"sentences":[{"text":"We are a managed service provider.","start":36.88,"end":39.3,"sentiment":"neutral","sentiment_score":0.02571398935591181},{"text":"We are also Microsoft trusted partner providing","start":39.760002,"end":42.995,"sentiment":"neutral","sentiment_score":0.025666097179055214}],"sentiment":"neutral","sentiment_score":0.025688201260681335,"channel":0,"num_words":13,"start":36.88,"end":42.995},{"sentences":[{"text":"Yeah.","start":42.594997,"end":43.094997,"sentiment":"neutral","sentiment_score":0.04057324305176735}],"sentiment":"neutral","sentiment_score":0.04057324305176735,"channel":1,"num_words":1,"start":42.594997,"end":43.094997},{"sentences":[{"text":"services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":42.995,"end":51.895,"sentiment":"neutral","sentiment_score":0.03202493587094876},{"text":"And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":52.195,"end":63.379997,"sentiment":"neutral","sentiment_score":0.016030477701375882},{"text":"And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month.","start":64.08,"end":70.735,"sentiment":"neutral","sentiment_score":0.02100717576897957}],"sentiment":"neutral","sentiment_score":0.021707443480512924,"channel":0,"num_words":70,"start":42.995,"end":70.735},{"sentences":[{"text":"Look.","start":71.945,"end":72.105,"sentiment":"neutral","sentiment_score":0.015525028109550476},{"text":"I'm alright for an MSP at the moment.","start":72.105,"end":74.125,"sentiment":"neutral","sentiment_score":0.0071492030983790755},{"text":"Yeah.","start":74.665,"end":74.985,"sentiment":"neutral","sentiment_score":0.03134232759475708}],"sentiment":"neutral","sentiment_score":0.010406098049134015,"channel":1,"num_words":10,"start":71.945,"end":74.985},{"sentences":[{"text":"Mhmm.","start":74.875,"end":75.375,"sentiment":"neutral","sentiment_score":0.03790386766195297}],"sentiment":"neutral","sentiment_score":0.03790386766195297,"channel":0,"num_words":1,"start":74.875,"end":75.375},{"sentences":[{"text":"There's a couple I deal with, and I'm quite happy with them.","start":74.985,"end":77.40501,"sentiment":"neutral","sentiment_score":0.07485880516469479},{"text":"So,","start":78.105,"end":78.265,"sentiment":"neutral","sentiment_score":0.005149343982338905}],"sentiment":"neutral","sentiment_score":0.06949653891989818,"channel":1,"num_words":13,"start":74.985,"end":78.265},{"sentences":[{"text":"Yes,","start":78.155,"end":78.475,"sentiment":"neutral","sentiment_score":-0.014995628967881204}],"sentiment":"neutral","sentiment_score":-0.014995628967881204,"channel":0,"num_words":1,"start":78.155,"end":78.475},{"sentences":[{"text":"yeah,","start":78.265,"end":78.505005,"sentiment":"neutral","sentiment_score":-0.03875181823968887}],"sentiment":"neutral","sentiment_score":-0.03875181823968887,"channel":1,"num_words":1,"start":78.265,"end":78.505005},{"sentences":[{"text":"sir.","start":78.475,"end":78.975,"sentiment":"neutral","sentiment_score":-0.05149063095450401}],"sentiment":"neutral","sentiment_score":-0.05149063095450401,"channel":0,"num_words":1,"start":78.475,"end":78.975},{"sentences":[{"text":"I don't I don't have any needs for another one at this point in time.","start":78.505005,"end":81.24,"sentiment":"neutral","sentiment_score":-0.2857898275057475}],"sentiment":"neutral","sentiment_score":-0.2857898275057475,"channel":1,"num_words":15,"start":78.505005,"end":81.24},{"sentences":[{"text":"Alright.","start":82.315,"end":82.815,"sentiment":"neutral","sentiment_score":-0.006685695610940456},{"text":"Got it, sir.","start":83.8,"end":84.54,"sentiment":"neutral","sentiment_score":0.003893869618574779},{"text":"When do you think is the best time can I call you back, sir?","start":84.6,"end":87.1,"sentiment":"neutral","sentiment_score":-0.007010356078223724}],"sentiment":"neutral","sentiment_score":-0.005174948436130459,"channel":0,"num_words":18,"start":82.315,"end":87.1},{"sentences":[{"text":"You can give me a call.","start":87.32,"end":88.119995,"sentiment":"neutral","sentiment_score":-0.013377860964586338},{"text":"I can six months if you like.","start":88.119995,"end":89.82,"sentiment":"neutral","sentiment_score":-0.019220191852322648}],"sentiment":"neutral","sentiment_score":-0.016523731442598198,"channel":1,"num_words":13,"start":87.32,"end":89.82},{"sentences":[{"text":"In six months.","start":90.12,"end":91.33488,"sentiment":"neutral","sentiment_score":-0.015126350956658522},{"text":"Alright.","start":91.41488,"end":91.73488,"sentiment":"neutral","sentiment_score":0.02890115976333618},{"text":"Okay.","start":91.73488,"end":92.214874,"sentiment":"neutral","sentiment_score":0.03450576961040497},{"text":"I can call you back again after six months.","start":92.214874,"end":94.31488,"sentiment":"neutral","sentiment_score":0.017975095038612682}],"sentiment":"neutral","sentiment_score":0.012843123703662838,"channel":0,"num_words":14,"start":90.12,"end":94.31488},{"sentences":[{"text":"Yep.","start":94.30494,"end":94.54494,"sentiment":"neutral","sentiment_score":0.06683798879384995},{"text":"That'd be fine.","start":94.54494,"end":95.52493,"sentiment":"neutral","sentiment_score":0.1479723205169042}],"sentiment":"neutral","sentiment_score":0.12768873758614063,"channel":1,"num_words":4,"start":94.30494,"end":95.52493},{"sentences":[{"text":"Thank you, Robert.","start":95.97488,"end":96.85487,"sentiment":"neutral","sentiment_score":0.32925406098365784},{"text":"Have a good day,","start":96.85487,"end":97.49487,"sentiment":"positive","sentiment_score":0.33607321977615356}],"sentiment":"neutral","sentiment_score":0.33315072315079824,"channel":0,"num_words":7,"start":95.97488,"end":97.49487},{"sentences":[{"text":"Thank","start":97.26494,"end":97.58494,"sentiment":"positive","sentiment_score":0.3629294633865357}],"sentiment":"positive","sentiment_score":0.3629294633865357,"channel":1,"num_words":1,"start":97.26494,"end":97.58494},{"sentences":[{"text":"sir.","start":97.49487,"end":97.894875,"sentiment":"positive","sentiment_score":0.33629870414733887}],"sentiment":"positive","sentiment_score":0.33629870414733887,"channel":0,"num_words":1,"start":97.49487,"end":97.894875},{"sentences":[{"text":"you.","start":97.58494,"end":97.90494,"sentiment":"neutral","sentiment_score":0.25270360708236694}],"sentiment":"neutral","sentiment_score":0.25270360708236694,"channel":1,"num_words":1,"start":97.58494,"end":97.90494},{"sentences":[{"text":"Take","start":97.894875,"end":98.13488,"sentiment":"neutral","sentiment_score":0.260535329580307}],"sentiment":"neutral","sentiment_score":0.260535329580307,"channel":0,"num_words":1,"start":97.894875,"end":98.13488},{"sentences":[{"text":"You","start":97.90494,"end":98.144936,"sentiment":"neutral","sentiment_score":0.26379650831222534}],"sentiment":"neutral","sentiment_score":0.26379650831222534,"channel":1,"num_words":1,"start":97.90494,"end":98.144936},{"sentences":[{"text":"care.","start":98.13488,"end":98.63488,"sentiment":"neutral","sentiment_score":0.2249123901128769}],"sentiment":"neutral","sentiment_score":0.2249123901128769,"channel":0,"num_words":1,"start":98.13488,"end":98.63488},{"sentences":[{"text":"too.","start":98.144936,"end":98.464935,"sentiment":"neutral","sentiment_score":0.15248708426952362},{"text":"Bye.","start":98.464935,"end":98.964935,"sentiment":"neutral","sentiment_score":0.11249811947345734}],"sentiment":"neutral","sentiment_score":0.13249260187149048,"channel":1,"num_words":2,"start":98.144936,"end":98.964935},{"sentences":[{"text":"Alright.","start":99.17487,"end":99.65488,"sentiment":"neutral","sentiment_score":0.09331828355789185},{"text":"Bye bye.","start":99.65488,"end":100.394875,"sentiment":"neutral","sentiment_score":0.06920698471367359}],"sentiment":"neutral","sentiment_score":0.07724408432841301,"channel":0,"num_words":3,"start":99.17487,"end":100.394875}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls to introduce their company and offer their services to Robert, a customer. Ronald mentions that they are a managed service provider and Microsoft's trusted partner. He asks for an introductory meeting with Robert to introduce the company and offers to call back in six months. They agree to the meeting and end the call."},"intents":{"segments":[{"text":"Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":22,"end_word":77,"intents":[{"intent":"Arrange meeting with company representatives","confidence_score":0.0003141308}]}]},"sentiments":{"segments":[{"text":"Yeah. Good morning. Robert, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.23835477232933044},{"text":"Very well. Thank you. Okay. That's wonderful.","start_word":15,"end_word":21,"sentiment":"positive","sentiment_score":0.597084105014801},{"text":"Robert, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Robert, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing Yeah. services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Robert, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on second or third week of this month. Look. I'm alright for an MSP at the moment. Yeah. Mhmm. There's a couple I deal with, and I'm quite happy with them. So, Yes, yeah, sir. I don't I don't have any needs for another one at this point in time. Alright. Got it, sir. When do you think is the best time can I call you back, sir? You can give me a call. I can six months if you like. In six months. Alright. Okay. I can call you back again after six months. Yep. That'd be fine. Thank you, Robert.","start_word":22,"end_word":265,"sentiment":"neutral","sentiment_score":0.008628134615719318},{"text":"Have a good day, Thank sir.","start_word":266,"end_word":271,"sentiment":"positive","sentiment_score":0.3367651104927063},{"text":"you. Take You care. too. Bye. Alright. Bye bye.","start_word":272,"end_word":280,"sentiment":"neutral","sentiment_score":0.14721541106700897}],"average":{"sentiment":"neutral","sentiment_score":0.05505816300313669}}}}