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Thank you so much. How may I help you today? Oh, I'm so sorry to hear about this, but thank you so much for your notification today. For a proper documentation, what is the reason you would like to cancel? Is is this for moving out? Oh, okay. So, technically, you are looking forward to explore another ISB? Okay. I got it. And what is your preferred date to cancel? I do see on here that you oh, I'm sorry. Go ahead. Friday next week. Oh, yeah. Friday next week. Okay. One moment here. Let me just put in here. Hold. Is there any specific time you would like to have it canceled on Friday? Because, basically, we're processing a cancellation during morning. But if you do have, like, a specific time within the office hours, just let me know. Okay. I got it. I do respect your decision in reference to this call. However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone. I don't know why. But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months? Okay. I got it. So if you change your mind, just let us know. Give us a call prior to thirty first of this month. Okay? So I'm showing on here anyway that your contract has been fulfilled. And then I believe I talked to you last month. Right? Last month, you already mentioned it. So I've as a courtesy, I've considered that as your thirty day notice. So the invoice that has been paid this month will be the last one. I I've already considered your notice the the last time that we spoke over the phone. So if you if you need our services in the future, please feel free to reach out. We're happy to welcome you back then. Or if you change your mind to stay with us, we will be more than happy. Just let us know before the thirty first. Okay? Alright. You're welcome. And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record. Alright. Anything else that I may help you today? Wonderful. Thank you for all your time. You do have a great day, and be safe always. Thank you. 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afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for this detail. It's nice to have you on the line as your call.\n\nAnd may I please confirm your date of birth? Thank you so much. How may I help you today? Oh, I'm so sorry to hear about this, but thank you so much for your notification today. For a proper documentation, what is the reason you would like to cancel?\n\nIs is this for moving out? Oh, okay. So, technically, you are looking forward to explore another ISB? Okay. I got it.\n\nAnd what is your preferred date to cancel? I do see on here that you oh, I'm sorry. Go ahead. Friday next week. Oh, yeah.\n\nFriday next week. Okay. One moment here. Let me just put in here. Hold.\n\nIs there any specific time you would like to have it canceled on Friday? Because, basically, we're processing a cancellation during morning. But if you do have, like, a specific time within the office hours, just let me know. Okay. I got it.\n\nI do respect your decision in reference to this call. However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone. I don't know why. But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months? Okay.\n\nI got it. So if you change your mind, just let us know. Give us a call prior to thirty first of this month. Okay? So I'm showing on here anyway that your contract has been fulfilled.\n\nAnd then I believe I talked to you last month. Right? Last month, you already mentioned it. So I've as a courtesy, I've considered that as your thirty day notice. So the invoice that has been paid this month will be the last one.\n\nI I've already considered your notice the the last time that we spoke over the phone. So if you if you need our services in the future, please feel free to reach out. We're happy to welcome you back then. Or if you change your mind to stay with us, we will be more than happy. Just let us know before the thirty first.\n\nOkay? Alright. You're welcome. And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record. Alright.\n\nAnything else that I may help you today? Wonderful. Thank you for all your time. You do have a great day, and be safe always. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.64,"sentiment":"neutral","sentiment_score":0.3269951641559601},{"text":"This is Airtel accounts.","start":0.64,"end":1.92,"sentiment":"neutral","sentiment_score":0.27417684346437454},{"text":"How may I help you today?","start":1.92,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.28970804810523987},{"text":"Oh, thank you so much for this detail.","start":19.565,"end":21.564999,"sentiment":"positive","sentiment_score":0.6705637834966183},{"text":"It's nice to have you on the line as your call.","start":21.564999,"end":23.645,"sentiment":"positive","sentiment_score":0.8140640312975104}],"sentiment":"positive","sentiment_score":0.5744567936466586,"num_words":31,"start":0.16,"end":23.645},{"sentences":[{"text":"And may I please confirm your date of birth?","start":23.645,"end":30.52,"sentiment":"neutral","sentiment_score":0.280082654621866},{"text":"Thank you so much.","start":31.78,"end":32.98,"sentiment":"positive","sentiment_score":0.38931651413440704},{"text":"How may I help you today?","start":32.98,"end":34.36,"sentiment":"neutral","sentiment_score":0.24990869065125784},{"text":"Oh, I'm so sorry to hear about this, but thank you so much for your notification today.","start":40.845,"end":45.585003,"sentiment":"neutral","sentiment_score":-0.0369176327743951},{"text":"For a proper documentation, what is the reason you would like to cancel?","start":45.885002,"end":49.905003,"sentiment":"neutral","sentiment_score":-0.12255635972206409}],"sentiment":"neutral","sentiment_score":0.06850264609164121,"num_words":49,"start":23.645,"end":49.905003},{"sentences":[{"text":"Is is this for moving out?","start":50.525,"end":52.785004,"sentiment":"neutral","sentiment_score":-0.1063415805498759},{"text":"Oh, okay.","start":59.75,"end":60.309998,"sentiment":"neutral","sentiment_score":-0.01843920163810253},{"text":"So, technically, you are looking forward to explore another ISB?","start":60.309998,"end":66.17,"sentiment":"neutral","sentiment_score":0.046177296154201034},{"text":"Okay.","start":69.634995,"end":70.134995,"sentiment":"neutral","sentiment_score":0.032065387815237045},{"text":"I got it.","start":70.195,"end":71.095,"sentiment":"neutral","sentiment_score":0.051145936052004494}],"sentiment":"neutral","sentiment_score":-0.001256896775554527,"num_words":22,"start":50.525,"end":71.095},{"sentences":[{"text":"And what is your preferred date to cancel?","start":71.235,"end":74.534996,"sentiment":"neutral","sentiment_score":0.009941308526322246},{"text":"I do see on here that you oh, I'm sorry.","start":74.674995,"end":77.634995,"sentiment":"neutral","sentiment_score":-0.0040721682831645015},{"text":"Go ahead.","start":77.634995,"end":78.295,"sentiment":"neutral","sentiment_score":-0.03956112265586853},{"text":"Friday next week.","start":80.08,"end":86.27,"sentiment":"neutral","sentiment_score":-0.02269663413365682},{"text":"Oh, yeah.","start":96.715,"end":97.354996,"sentiment":"neutral","sentiment_score":0.007486178074032068}],"sentiment":"neutral","sentiment_score":-0.0037372402474284173,"num_words":25,"start":71.235,"end":97.354996},{"sentences":[{"text":"Friday next week.","start":97.354996,"end":99.215,"sentiment":"neutral","sentiment_score":0.0014611277729272842},{"text":"Okay.","start":100.155,"end":100.655,"sentiment":"neutral","sentiment_score":0.022037729620933533},{"text":"One moment here.","start":102.075,"end":103.034996,"sentiment":"neutral","sentiment_score":0.02510826475918293},{"text":"Let me just put in here.","start":103.034996,"end":104.895,"sentiment":"neutral","sentiment_score":0.018389797769486904},{"text":"Hold.","start":106.795,"end":107.295,"sentiment":"neutral","sentiment_score":0.0027015358209609985}],"sentiment":"neutral","sentiment_score":0.015341873546796185,"num_words":14,"start":97.354996,"end":107.295},{"sentences":[{"text":"Is there any specific time you would like to have it canceled on Friday?","start":109.5,"end":114.46,"sentiment":"neutral","sentiment_score":-0.0038977559389812605},{"text":"Because, basically, we're processing a cancellation during morning.","start":114.46,"end":118.46,"sentiment":"neutral","sentiment_score":-0.062392637599259615},{"text":"But if you do have, like, a specific time within the office hours, just let me know.","start":118.46,"end":123.225,"sentiment":"neutral","sentiment_score":-0.01419831341242089},{"text":"Okay.","start":126.825,"end":127.225,"sentiment":"neutral","sentiment_score":0.05693278834223747},{"text":"I got it.","start":127.225,"end":128.045,"sentiment":"neutral","sentiment_score":0.13095571100711823}],"sentiment":"neutral","sentiment_score":-0.008029792804357618,"num_words":43,"start":109.5,"end":128.045},{"sentences":[{"text":"I do respect your decision in reference to this call.","start":128.185,"end":131.465,"sentiment":"neutral","sentiment_score":0.17448858879506587},{"text":"However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone.","start":131.465,"end":139.91,"sentiment":"neutral","sentiment_score":-0.17783907541762228},{"text":"I don't know why.","start":139.91,"end":140.97,"sentiment":"neutral","sentiment_score":-0.16669156402349472},{"text":"But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months?","start":141.11,"end":150.97,"sentiment":"neutral","sentiment_score":0.04916735022113873},{"text":"Okay.","start":155.11499,"end":155.595,"sentiment":"neutral","sentiment_score":0.07576152682304382}],"sentiment":"neutral","sentiment_score":-0.02590728859649971,"num_words":64,"start":128.185,"end":155.595},{"sentences":[{"text":"I got it.","start":155.595,"end":156.235,"sentiment":"neutral","sentiment_score":0.11110383768876393},{"text":"So if you change your mind, just let us know.","start":156.235,"end":160.015,"sentiment":"neutral","sentiment_score":0.09043744280934334},{"text":"Give us a call prior to thirty first of this month.","start":160.31499,"end":164.555,"sentiment":"neutral","sentiment_score":0.06986197287386114},{"text":"Okay?","start":164.555,"end":164.95499,"sentiment":"neutral","sentiment_score":0.06498254835605621},{"text":"So I'm showing on here anyway that your contract has been fulfilled.","start":164.95499,"end":170.6,"sentiment":"neutral","sentiment_score":0.13678916357457638}],"sentiment":"neutral","sentiment_score":0.10034108524386948,"num_words":37,"start":155.595,"end":170.6},{"sentences":[{"text":"And then I believe I talked to you last month.","start":170.66,"end":174.1,"sentiment":"neutral","sentiment_score":0.060608566552400586},{"text":"Right?","start":174.1,"end":174.6,"sentiment":"neutral","sentiment_score":0.048382677137851715},{"text":"Last month, you already mentioned it.","start":174.98,"end":177.06,"sentiment":"neutral","sentiment_score":0.02884268652026852},{"text":"So I've as a courtesy, I've considered that as your thirty day notice.","start":177.06,"end":182.655,"sentiment":"neutral","sentiment_score":0.041255334248909585},{"text":"So the invoice that has been paid this month will be the last one.","start":182.655,"end":187.615,"sentiment":"neutral","sentiment_score":-0.03798010546181883}],"sentiment":"neutral","sentiment_score":0.018911871148950675,"num_words":44,"start":170.66,"end":187.615},{"sentences":[{"text":"I I've already considered your notice the the last time that we spoke over the phone.","start":187.615,"end":193.875,"sentiment":"neutral","sentiment_score":-0.0014817799092270434},{"text":"So if you if you need our services in the future, please feel free to reach out.","start":194.37,"end":200.20999,"sentiment":"neutral","sentiment_score":0.13180348518140175},{"text":"We're happy to welcome you back then.","start":200.20999,"end":202.13,"sentiment":"positive","sentiment_score":0.595154983656747},{"text":"Or if you change your mind to stay with us, we will be more than happy.","start":202.13,"end":205.75,"sentiment":"positive","sentiment_score":0.461099985986948},{"text":"Just let us know before the thirty first.","start":206.05,"end":208.05,"sentiment":"neutral","sentiment_score":0.16227583587169647}],"sentiment":"neutral","sentiment_score":0.23529440809215885,"num_words":64,"start":187.615,"end":208.05},{"sentences":[{"text":"Okay?","start":208.05,"end":208.515,"sentiment":"neutral","sentiment_score":0.12403367459774016},{"text":"Alright.","start":210.19499,"end":210.595,"sentiment":"neutral","sentiment_score":0.24145111441612244},{"text":"You're welcome.","start":210.595,"end":211.335,"sentiment":"neutral","sentiment_score":0.2603924870491028},{"text":"And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record.","start":211.395,"end":224.12999,"sentiment":"neutral","sentiment_score":0.16099229409839166},{"text":"Alright.","start":226.43,"end":226.93,"sentiment":"neutral","sentiment_score":0.1322132647037506}],"sentiment":"neutral","sentiment_score":0.16661128244901957,"num_words":38,"start":208.05,"end":226.93},{"sentences":[{"text":"Anything else that I may help you today?","start":227.06999,"end":229.25,"sentiment":"neutral","sentiment_score":0.14146496169269085},{"text":"Wonderful.","start":231.15,"end":231.65,"sentiment":"positive","sentiment_score":0.3412832021713257},{"text":"Thank you for all your time.","start":231.87,"end":233.23,"sentiment":"positive","sentiment_score":0.46212587257226306},{"text":"You do have a great day, and be safe always.","start":233.23,"end":235.56999,"sentiment":"positive","sentiment_score":0.6815321207046509},{"text":"Thank you.","start":236.65094,"end":237.45093,"sentiment":"positive","sentiment_score":0.7481533288955688}],"sentiment":"positive","sentiment_score":0.4650883702216325,"num_words":27,"start":227.06999,"end":237.45093},{"sentences":[{"text":"Bye bye.","start":237.45093,"end":238.11093,"sentiment":"neutral","sentiment_score":0.09356225654482841}],"sentiment":"neutral","sentiment_score":0.09356225654482841,"num_words":2,"start":237.45093,"end":238.11093}]}}]},{"alternatives":[{"transcript":"Yes. 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Good afternoon. My name is Paul Liotta. I'm calling regarding account number 1738780625325. 12/19/2019 '54.\n\nThe reason for my call is to cancel the service. It's just that I I don't use service service that much. In your course. Yes. As of Friday next week, which I think is the thirty first.\n\nNo. No. That's okay. Anytime on Friday. Not at this stage, but that's okay.\n\nYes. Yes. Okay. Hi, Karen. Thank you.\n\nK. Okay then. No. Not today. K.\n\nYes, sir. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.14020571112632751},{"text":"Good afternoon.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.2011340856552124},{"text":"My name is Paul Liotta.","start":4.56,"end":6.18,"sentiment":"neutral","sentiment_score":0.12963584661483765},{"text":"I'm calling regarding account number 1738780625325.","start":6.3999996,"end":18.365,"sentiment":"neutral","sentiment_score":0.1167580857872963},{"text":"12/19/2019 '54.","start":28.439999,"end":31.099998,"sentiment":"neutral","sentiment_score":0.21891037374734879}],"sentiment":"neutral","sentiment_score":0.1455638986080885,"num_words":16,"start":3.6,"end":31.099998},{"sentences":[{"text":"The reason for my call is to cancel the service.","start":35.32,"end":39.1,"sentiment":"neutral","sentiment_score":-0.3146398887038231},{"text":"It's just that I I don't use service service that much.","start":54.355003,"end":58.18,"sentiment":"negative","sentiment_score":-0.4478845406662334},{"text":"In your course.","start":67.520004,"end":68.32,"sentiment":"neutral","sentiment_score":-0.006539554645617803},{"text":"Yes.","start":68.32,"end":68.685,"sentiment":"neutral","sentiment_score":0.034184087067842484},{"text":"As of Friday next week, which I think is the thirty first.","start":77.16499,"end":88.009995,"sentiment":"neutral","sentiment_score":-0.022599017868439358}],"sentiment":"neutral","sentiment_score":-0.22512842231505625,"num_words":37,"start":35.32,"end":88.009995},{"sentences":[{"text":"No.","start":123.759995,"end":123.92,"sentiment":"neutral","sentiment_score":-0.17998862266540527},{"text":"No.","start":123.92,"end":124.159996,"sentiment":"neutral","sentiment_score":-0.18068517744541168},{"text":"That's okay.","start":124.159996,"end":124.71999,"sentiment":"neutral","sentiment_score":-0.11401664465665817},{"text":"Anytime on Friday.","start":124.71999,"end":125.939995,"sentiment":"neutral","sentiment_score":-0.01388555516799291},{"text":"Not at this stage, but that's okay.","start":152.73,"end":154.34999,"sentiment":"neutral","sentiment_score":-0.15468945088131086}],"sentiment":"neutral","sentiment_score":-0.12237070793552059,"num_words":14,"start":123.759995,"end":154.34999},{"sentences":[{"text":"Yes.","start":165.27501,"end":165.77501,"sentiment":"neutral","sentiment_score":0.12651196122169495},{"text":"Yes.","start":175.19,"end":175.69,"sentiment":"neutral","sentiment_score":0.0286690853536129},{"text":"Okay.","start":194.44499,"end":194.94499,"sentiment":"neutral","sentiment_score":0.12682011723518372},{"text":"Hi, Karen.","start":208.95,"end":209.43,"sentiment":"neutral","sentiment_score":0.15086452662944794},{"text":"Thank you.","start":209.43,"end":210.25,"sentiment":"neutral","sentiment_score":0.30071353912353516}],"sentiment":"neutral","sentiment_score":0.16930818504520825,"num_words":7,"start":165.27501,"end":210.25},{"sentences":[{"text":"K.","start":211.03,"end":211.53,"sentiment":"neutral","sentiment_score":0.1233207955956459},{"text":"Okay then.","start":225.00499,"end":225.745,"sentiment":"neutral","sentiment_score":0.11499619111418724},{"text":"No.","start":229.63,"end":229.79001,"sentiment":"neutral","sentiment_score":-0.14561070501804352},{"text":"Not today.","start":229.79001,"end":230.45,"sentiment":"neutral","sentiment_score":-0.11667891964316368},{"text":"K.","start":233.47,"end":233.97,"sentiment":"neutral","sentiment_score":0.09100461006164552}],"sentiment":"neutral","sentiment_score":0.00933560622589929,"num_words":7,"start":211.03,"end":233.97},{"sentences":[{"text":"Yes, sir.","start":235.23,"end":235.87,"sentiment":"positive","sentiment_score":0.4627409279346466},{"text":"Okay.","start":235.87,"end":236.27,"sentiment":"neutral","sentiment_score":0.31292325258255005},{"text":"Bye.","start":236.27,"end":236.77,"sentiment":"neutral","sentiment_score":0.32217541337013245}],"sentiment":"positive","sentiment_score":0.3901451304554939,"num_words":4,"start":235.23,"end":236.77}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yes. Good afternoon. My name is Paul Liotta. I'm calling regarding account number 1738780625325.\n\nChannel 0: Oh, thank you so much for this detail. It's nice to have you on the line as your call. And may I please confirm your date of\n\nChannel 1: 12/19/2019\n\nChannel 0: birth?\n\nChannel 1: '54.\n\nChannel 0: Thank you so much. How may I help you today?\n\nChannel 1: The reason for my call is to cancel the service.\n\nChannel 0: Oh, I'm so sorry to hear about this, but thank you so much for your notification today. For a proper documentation, what is the reason you would like to cancel? Is is this for moving out?\n\nChannel 1: It's just that I I don't use service service that much.\n\nChannel 0: Oh, okay. So, technically, you are looking forward to explore another ISB?\n\nChannel 1: In your course. Yes.\n\nChannel 0: Okay. I got it. And what is your preferred date to cancel? I do see on here that you oh,\n\nChannel 1: As\n\nChannel 0: I'm sorry.\n\nChannel 1: of\n\nChannel 0: Go ahead.\n\nChannel 1: Friday next week,\n\nChannel 0: Friday\n\nChannel 1: which I think is the\n\nChannel 0: next week.\n\nChannel 1: thirty first.\n\nChannel 0: Oh, yeah. Friday next week. Okay. One moment here. Let me just put in here.\n\nHold. Is there any specific time you would like to have it canceled on Friday? Because, basically, we're processing a cancellation during morning. But if you do have, like, a specific time within the office hours, just let me know.\n\nChannel 1: No. No. That's okay. Anytime on Friday.\n\nChannel 0: Okay. I got it. I do respect your decision in reference to this call. However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone. I don't know why.\n\nBut, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months?\n\nChannel 1: Not at this stage, but that's okay.\n\nChannel 0: Okay. I got it. So if you change your mind, just let us know. Give us a call prior to thirty first of this month. Okay?\n\nSo\n\nChannel 1: Yes.\n\nChannel 0: I'm showing on here anyway that your contract has been fulfilled. And then I believe I talked to you last month. Right? Last\n\nChannel 1: Yes.\n\nChannel 0: month, you already mentioned it. So I've as a courtesy, I've considered that as your thirty day notice. So the invoice that has been paid this month will be the last one. I I've already considered your notice the the last time that we spoke over the phone. So\n\nChannel 1: Okay.\n\nChannel 0: if you if you need our services in the future, please feel free to reach out. We're happy to welcome you back then. Or if you change your mind to stay with us, we will be more than happy. Just let us know before the thirty first. Okay?\n\nChannel 1: Hi, Karen. Thank you.\n\nChannel 0: Alright. You're welcome.\n\nChannel 1: K.\n\nChannel 0: And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record.\n\nChannel 1: Okay then.\n\nChannel 0: Alright. Anything else that I may help you today?\n\nChannel 1: No. Not today.\n\nChannel 0: Wonderful. Thank you for all your time. You\n\nChannel 1: K.\n\nChannel 0: do have a great day, and be safe always.\n\nChannel 1: Yes, sir. Okay. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.64,"sentiment":"neutral","sentiment_score":0.3269951641559601},{"text":"This is Airtel accounts.","start":0.64,"end":1.92,"sentiment":"neutral","sentiment_score":0.27417684346437454},{"text":"How may I help you today?","start":1.92,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.28970804810523987}],"sentiment":"neutral","sentiment_score":0.2907454992334048,"channel":0,"num_words":12,"start":0.16,"end":3.1399999},{"sentences":[{"text":"Yes.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.14020571112632751},{"text":"Good afternoon.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.2011340856552124},{"text":"My name is Paul Liotta.","start":4.56,"end":6.18,"sentiment":"neutral","sentiment_score":0.12963584661483765},{"text":"I'm calling regarding account number 1738780625325.","start":6.3999996,"end":18.365,"sentiment":"neutral","sentiment_score":0.1167580857872963}],"sentiment":"neutral","sentiment_score":0.13508583073105132,"channel":1,"num_words":14,"start":3.6,"end":18.365},{"sentences":[{"text":"Oh, thank you so much for this detail.","start":19.565,"end":21.564999,"sentiment":"positive","sentiment_score":0.6705637834966183},{"text":"It's nice to have you on the line as your call.","start":21.564999,"end":23.645,"sentiment":"positive","sentiment_score":0.8140640312975104},{"text":"And may I please confirm your date of","start":23.645,"end":27.24,"sentiment":"neutral","sentiment_score":0.27197557501494884}],"sentiment":"positive","sentiment_score":0.6109266374950055,"channel":0,"num_words":27,"start":19.565,"end":27.24},{"sentences":[{"text":"12/19/2019","start":28.439999,"end":30.199999,"sentiment":"positive","sentiment_score":0.3620278835296631}],"sentiment":"positive","sentiment_score":0.3620278835296631,"channel":1,"num_words":1,"start":28.439999,"end":30.199999},{"sentences":[{"text":"birth?","start":30.02,"end":30.52,"sentiment":"positive","sentiment_score":0.34493929147720337}],"sentiment":"positive","sentiment_score":0.34493929147720337,"channel":0,"num_words":1,"start":30.02,"end":30.52},{"sentences":[{"text":"'54.","start":30.199999,"end":31.099998,"sentiment":"neutral","sentiment_score":0.07579286396503448}],"sentiment":"neutral","sentiment_score":0.07579286396503448,"channel":1,"num_words":1,"start":30.199999,"end":31.099998},{"sentences":[{"text":"Thank you so much.","start":31.78,"end":32.98,"sentiment":"positive","sentiment_score":0.38931651413440704},{"text":"How may I help you today?","start":32.98,"end":34.36,"sentiment":"neutral","sentiment_score":0.24990869065125784}],"sentiment":"neutral","sentiment_score":0.30567182004451754,"channel":0,"num_words":10,"start":31.78,"end":34.36},{"sentences":[{"text":"The reason for my call is to cancel the service.","start":35.32,"end":39.1,"sentiment":"neutral","sentiment_score":-0.3146398887038231}],"sentiment":"neutral","sentiment_score":-0.3146398887038231,"channel":1,"num_words":10,"start":35.32,"end":39.1},{"sentences":[{"text":"Oh, I'm so sorry to hear about this, but thank you so much for your notification today.","start":40.845,"end":45.585003,"sentiment":"neutral","sentiment_score":-0.0369176327743951},{"text":"For a proper documentation, what is the reason you would like to cancel?","start":45.885002,"end":49.905003,"sentiment":"neutral","sentiment_score":-0.12255635972206409},{"text":"Is is this for moving out?","start":50.525,"end":52.785004,"sentiment":"neutral","sentiment_score":-0.1063415805498759}],"sentiment":"neutral","sentiment_score":-0.07941338657918903,"channel":0,"num_words":36,"start":40.845,"end":52.785004},{"sentences":[{"text":"It's just that I I don't use service service that much.","start":54.355003,"end":58.18,"sentiment":"negative","sentiment_score":-0.4478845406662334}],"sentiment":"negative","sentiment_score":-0.4478845406662334,"channel":1,"num_words":11,"start":54.355003,"end":58.18},{"sentences":[{"text":"Oh, okay.","start":59.75,"end":60.309998,"sentiment":"neutral","sentiment_score":-0.01843920163810253},{"text":"So, technically, you are looking forward to explore another ISB?","start":60.309998,"end":66.17,"sentiment":"neutral","sentiment_score":0.046177296154201034}],"sentiment":"neutral","sentiment_score":0.03540787985548377,"channel":0,"num_words":12,"start":59.75,"end":66.17},{"sentences":[{"text":"In your course.","start":67.520004,"end":68.32,"sentiment":"neutral","sentiment_score":-0.006539554645617803},{"text":"Yes.","start":68.32,"end":68.685,"sentiment":"neutral","sentiment_score":0.034184087067842484}],"sentiment":"neutral","sentiment_score":0.0036413557827472687,"channel":1,"num_words":4,"start":67.520004,"end":68.685},{"sentences":[{"text":"Okay.","start":69.634995,"end":70.134995,"sentiment":"neutral","sentiment_score":0.032065387815237045},{"text":"I got it.","start":70.195,"end":71.095,"sentiment":"neutral","sentiment_score":0.051145936052004494},{"text":"And what is your preferred date to cancel?","start":71.235,"end":74.534996,"sentiment":"neutral","sentiment_score":0.009941308526322246},{"text":"I do see on here that you oh,","start":74.674995,"end":77.235,"sentiment":"neutral","sentiment_score":0.01128194178454578}],"sentiment":"neutral","sentiment_score":0.017764459922909738,"channel":0,"num_words":20,"start":69.634995,"end":77.235},{"sentences":[{"text":"As","start":77.16499,"end":77.325,"sentiment":"neutral","sentiment_score":-0.023914020508527756}],"sentiment":"neutral","sentiment_score":-0.023914020508527756,"channel":1,"num_words":1,"start":77.16499,"end":77.325},{"sentences":[{"text":"I'm sorry.","start":77.235,"end":77.634995,"sentiment":"neutral","sentiment_score":-0.06548860855400562}],"sentiment":"neutral","sentiment_score":-0.06548860855400562,"channel":0,"num_words":2,"start":77.235,"end":77.634995},{"sentences":[{"text":"of","start":77.325,"end":77.805,"sentiment":"neutral","sentiment_score":-0.048583097755908966}],"sentiment":"neutral","sentiment_score":-0.048583097755908966,"channel":1,"num_words":1,"start":77.325,"end":77.805},{"sentences":[{"text":"Go ahead.","start":77.634995,"end":78.295,"sentiment":"neutral","sentiment_score":-0.03956112265586853}],"sentiment":"neutral","sentiment_score":-0.03956112265586853,"channel":0,"num_words":2,"start":77.634995,"end":78.295},{"sentences":[{"text":"Friday next week,","start":77.805,"end":79.104996,"sentiment":"neutral","sentiment_score":-0.012902757773796717}],"sentiment":"neutral","sentiment_score":-0.012902757773796717,"channel":1,"num_words":3,"start":77.805,"end":79.104996},{"sentences":[{"text":"Friday","start":80.08,"end":80.58,"sentiment":"neutral","sentiment_score":-0.01700625941157341}],"sentiment":"neutral","sentiment_score":-0.01700625941157341,"channel":0,"num_words":1,"start":80.08,"end":80.58},{"sentences":[{"text":"which I think is the","start":83.909996,"end":85.689995,"sentiment":"neutral","sentiment_score":-0.02898656241595745}],"sentiment":"neutral","sentiment_score":-0.02898656241595745,"channel":1,"num_words":5,"start":83.909996,"end":85.689995},{"sentences":[{"text":"next week.","start":85.52,"end":86.27,"sentiment":"neutral","sentiment_score":-0.025541821494698524}],"sentiment":"neutral","sentiment_score":-0.025541821494698524,"channel":0,"num_words":2,"start":85.52,"end":86.27},{"sentences":[{"text":"thirty first.","start":87.11,"end":88.009995,"sentiment":"neutral","sentiment_score":-0.007525005377829075}],"sentiment":"neutral","sentiment_score":-0.007525005377829075,"channel":1,"num_words":2,"start":87.11,"end":88.009995},{"sentences":[{"text":"Oh, yeah.","start":96.715,"end":97.354996,"sentiment":"neutral","sentiment_score":0.007486178074032068},{"text":"Friday next week.","start":97.354996,"end":99.215,"sentiment":"neutral","sentiment_score":0.0014611277729272842},{"text":"Okay.","start":100.155,"end":100.655,"sentiment":"neutral","sentiment_score":0.022037729620933533},{"text":"One moment here.","start":102.075,"end":103.034996,"sentiment":"neutral","sentiment_score":0.02510826475918293},{"text":"Let me just put in here.","start":103.034996,"end":104.895,"sentiment":"neutral","sentiment_score":0.018389797769486904}],"sentiment":"neutral","sentiment_score":0.015137136665483315,"channel":0,"num_words":15,"start":96.715,"end":104.895},{"sentences":[{"text":"Hold.","start":106.795,"end":107.295,"sentiment":"neutral","sentiment_score":0.0027015358209609985},{"text":"Is there any specific time you would like to have it canceled on Friday?","start":109.5,"end":114.46,"sentiment":"neutral","sentiment_score":-0.0038977559389812605},{"text":"Because, basically, we're processing a cancellation during morning.","start":114.46,"end":118.46,"sentiment":"neutral","sentiment_score":-0.062392637599259615},{"text":"But if you do have, like, a specific time within the office hours, just let me know.","start":118.46,"end":123.225,"sentiment":"neutral","sentiment_score":-0.01419831341242089}],"sentiment":"neutral","sentiment_score":-0.01980948690325022,"channel":0,"num_words":40,"start":106.795,"end":123.225},{"sentences":[{"text":"No.","start":123.759995,"end":123.92,"sentiment":"neutral","sentiment_score":-0.17998862266540527},{"text":"No.","start":123.92,"end":124.159996,"sentiment":"neutral","sentiment_score":-0.18068517744541168},{"text":"That's okay.","start":124.159996,"end":124.71999,"sentiment":"neutral","sentiment_score":-0.11401664465665817},{"text":"Anytime on 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why.","start":139.91,"end":140.97,"sentiment":"neutral","sentiment_score":-0.16669156402349472}],"sentiment":"neutral","sentiment_score":-0.06249705320451318,"channel":0,"num_words":41,"start":126.825,"end":140.97},{"sentences":[{"text":"But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months?","start":141.11,"end":150.97,"sentiment":"neutral","sentiment_score":0.04916735022113873}],"sentiment":"neutral","sentiment_score":0.04916735022113873,"channel":0,"num_words":26,"start":141.11,"end":150.97},{"sentences":[{"text":"Not at this stage, but that's okay.","start":152.73,"end":154.34999,"sentiment":"neutral","sentiment_score":-0.15468945088131086}],"sentiment":"neutral","sentiment_score":-0.15468945088131086,"channel":1,"num_words":7,"start":152.73,"end":154.34999},{"sentences":[{"text":"Okay.","start":155.11499,"end":155.595,"sentiment":"neutral","sentiment_score":0.07576152682304382},{"text":"I got it.","start":155.595,"end":156.235,"sentiment":"neutral","sentiment_score":0.11110383768876393},{"text":"So if you change your mind, just let us know.","start":156.235,"end":160.015,"sentiment":"neutral","sentiment_score":0.09043744280934334},{"text":"Give us a call prior to thirty first of this 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fulfilled.","start":165.355,"end":170.6,"sentiment":"neutral","sentiment_score":0.14227106828581204},{"text":"And then I believe I talked to you last month.","start":170.66,"end":174.1,"sentiment":"neutral","sentiment_score":0.060608566552400586},{"text":"Right?","start":174.1,"end":174.6,"sentiment":"neutral","sentiment_score":0.048382677137851715},{"text":"Last","start":174.98,"end":175.22,"sentiment":"neutral","sentiment_score":0.014481316320598124}],"sentiment":"neutral","sentiment_score":0.09712745261419078,"channel":0,"num_words":23,"start":165.355,"end":175.22},{"sentences":[{"text":"Yes.","start":175.19,"end":175.69,"sentiment":"neutral","sentiment_score":0.0286690853536129}],"sentiment":"neutral","sentiment_score":0.0286690853536129,"channel":1,"num_words":1,"start":175.19,"end":175.69},{"sentences":[{"text":"month, you already mentioned it.","start":175.22,"end":177.06,"sentiment":"neutral","sentiment_score":0.0317149605602026},{"text":"So I've as a courtesy, I've considered that as your thirty day notice.","start":177.06,"end":182.655,"sentiment":"neutral","sentiment_score":0.041255334248909585},{"text":"So the invoice that has been paid this month will be the last one.","start":182.655,"end":187.615,"sentiment":"neutral","sentiment_score":-0.03798010546181883},{"text":"I I've already considered your notice the the last time that we spoke over the phone.","start":187.615,"end":193.875,"sentiment":"neutral","sentiment_score":-0.0014817799092270434},{"text":"So","start":194.37,"end":194.69,"sentiment":"neutral","sentiment_score":0.06581740081310272}],"sentiment":"neutral","sentiment_score":0.004189420282384571,"channel":0,"num_words":49,"start":175.22,"end":194.69},{"sentences":[{"text":"Okay.","start":194.44499,"end":194.94499,"sentiment":"neutral","sentiment_score":0.12682011723518372}],"sentiment":"neutral","sentiment_score":0.12682011723518372,"channel":1,"num_words":1,"start":194.44499,"end":194.94499},{"sentences":[{"text":"if you if you need our services in the future, please feel free to reach out.","start":194.69,"end":200.20999,"sentiment":"neutral","sentiment_score":0.13592761545442045},{"text":"We're happy to welcome you back then.","start":200.20999,"end":202.13,"sentiment":"positive","sentiment_score":0.595154983656747},{"text":"Or if you change your mind to stay with us, we will be more than happy.","start":202.13,"end":205.75,"sentiment":"positive","sentiment_score":0.461099985986948},{"text":"Just let us know before the thirty first.","start":206.05,"end":208.05,"sentiment":"neutral","sentiment_score":0.16227583587169647},{"text":"Okay?","start":208.05,"end":208.515,"sentiment":"neutral","sentiment_score":0.12403367459774016}],"sentiment":"neutral","sentiment_score":0.31543264312980074,"channel":0,"num_words":48,"start":194.69,"end":208.515},{"sentences":[{"text":"Hi, Karen.","start":208.95,"end":209.43,"sentiment":"neutral","sentiment_score":0.15086452662944794},{"text":"Thank you.","start":209.43,"end":210.25,"sentiment":"neutral","sentiment_score":0.30071353912353516}],"sentiment":"neutral","sentiment_score":0.22578903287649155,"channel":1,"num_words":4,"start":208.95,"end":210.25},{"sentences":[{"text":"Alright.","start":210.19499,"end":210.595,"sentiment":"neutral","sentiment_score":0.24145111441612244},{"text":"You're welcome.","start":210.595,"end":211.335,"sentiment":"neutral","sentiment_score":0.2603924870491028}],"sentiment":"neutral","sentiment_score":0.2540786961714427,"channel":0,"num_words":3,"start":210.19499,"end":211.335},{"sentences":[{"text":"K.","start":211.03,"end":211.53,"sentiment":"neutral","sentiment_score":0.1233207955956459}],"sentiment":"neutral","sentiment_score":0.1233207955956459,"channel":1,"num_words":1,"start":211.03,"end":211.53},{"sentences":[{"text":"And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record.","start":211.395,"end":224.12999,"sentiment":"neutral","sentiment_score":0.16099229409839166}],"sentiment":"neutral","sentiment_score":0.16099229409839166,"channel":0,"num_words":33,"start":211.395,"end":224.12999},{"sentences":[{"text":"Okay then.","start":225.00499,"end":225.745,"sentiment":"neutral","sentiment_score":0.11499619111418724}],"sentiment":"neutral","sentiment_score":0.11499619111418724,"channel":1,"num_words":2,"start":225.00499,"end":225.745},{"sentences":[{"text":"Alright.","start":226.43,"end":226.93,"sentiment":"neutral","sentiment_score":0.1322132647037506},{"text":"Anything else that I may help you today?","start":227.06999,"end":229.25,"sentiment":"neutral","sentiment_score":0.14146496169269085}],"sentiment":"neutral","sentiment_score":0.14043699536058638,"channel":0,"num_words":9,"start":226.43,"end":229.25},{"sentences":[{"text":"No.","start":229.63,"end":229.79001,"sentiment":"neutral","sentiment_score":-0.14561070501804352},{"text":"Not today.","start":229.79001,"end":230.45,"sentiment":"neutral","sentiment_score":-0.11667891964316368}],"sentiment":"neutral","sentiment_score":-0.12632284810145697,"channel":1,"num_words":3,"start":229.63,"end":230.45},{"sentences":[{"text":"Wonderful.","start":231.15,"end":231.65,"sentiment":"positive","sentiment_score":0.3412832021713257},{"text":"Thank you for all your time.","start":231.87,"end":233.23,"sentiment":"positive","sentiment_score":0.46212587257226306},{"text":"You","start":233.23,"end":233.47,"sentiment":"neutral","sentiment_score":0.17315155267715454}],"sentiment":"positive","sentiment_score":0.41089874878525734,"channel":0,"num_words":8,"start":231.15,"end":233.47},{"sentences":[{"text":"K.","start":233.47,"end":233.97,"sentiment":"neutral","sentiment_score":0.09100461006164552}],"sentiment":"neutral","sentiment_score":0.09100461006164552,"channel":1,"num_words":1,"start":233.47,"end":233.97},{"sentences":[{"text":"do have a great day, and be safe always.","start":233.47,"end":235.56999,"sentiment":"positive","sentiment_score":0.7380188504854838}],"sentiment":"positive","sentiment_score":0.7380188504854838,"channel":0,"num_words":9,"start":233.47,"end":235.56999},{"sentences":[{"text":"Yes, sir.","start":235.23,"end":235.87,"sentiment":"positive","sentiment_score":0.4627409279346466},{"text":"Okay.","start":235.87,"end":236.27,"sentiment":"neutral","sentiment_score":0.31292325258255005},{"text":"Bye.","start":236.27,"end":236.77,"sentiment":"neutral","sentiment_score":0.32217541337013245}],"sentiment":"positive","sentiment_score":0.3901451304554939,"channel":1,"num_words":4,"start":235.23,"end":236.77},{"sentences":[{"text":"Thank you.","start":236.65094,"end":237.45093,"sentiment":"positive","sentiment_score":0.7481533288955688},{"text":"Bye bye.","start":237.45093,"end":238.11093,"sentiment":"neutral","sentiment_score":0.09356225654482841}],"sentiment":"positive","sentiment_score":0.42085779272019863,"channel":0,"num_words":4,"start":236.65094,"end":238.11093}]},"summary":{"result":"success","short":"A customer named Paul L high-level calls Airtel accounts to cancel their service. The representative, Paul L high-level, confirms the customer's personal information and explains that they are canceling the service due to moving out. The customer is offered a 15% discount for three months and is informed that their contract has already been fulfilled. The customer is also informed that they will receive an email confirmation of their service cancellation."},"intents":{"segments":[{"text":"The reason for my call is to cancel the service.","start_word":66,"end_word":75,"intents":[{"intent":"Cancel service","confidence_score":0.37551}]},{"text":"For a proper documentation, what is the reason you would like to cancel?","start_word":93,"end_word":105,"intents":[{"intent":"Request documentation","confidence_score":0.0080635855}]},{"text":"And what is your preferred date to cancel?","start_word":143,"end_word":150,"intents":[{"intent":"Provide preferred date","confidence_score":0.16464433}]},{"text":"Is there any specific time you would like to have it canceled on Friday? Because, basically, we're processing a cancellation during morning. But if you do have, like, a specific time within the office hours, just let me know. No.","start_word":194,"end_word":233,"intents":[{"intent":"Provide cancellation time","confidence_score":0.0100079235}]},{"text":"However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone. I don't know why. But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months?","start_word":255,"end_word":307,"intents":[{"intent":"Extend services","confidence_score":0.60992247},{"intent":"Provide discount","confidence_score":0.6708694}]},{"text":"So if you change your mind, just let us know. Give us a call prior to thirty first of this month. Okay? So Yes.","start_word":318,"end_word":341,"intents":[{"intent":"Call prior to thirty-day notice","confidence_score":0.007312032}]},{"text":"We're happy to welcome you back then. Or if you change your mind to stay with us, we will be more than happy. Just let us know before the thirty first. Okay? Hi, Karen.","start_word":432,"end_word":465,"intents":[{"intent":"Invite back","confidence_score":0.07076516}]},{"text":"And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record. Okay then.","start_word":472,"end_word":506,"intents":[{"intent":"Confirm cancellation","confidence_score":0.5003569}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Airtel accounts. How may I help you today? Yes. Good afternoon. My name is Paul Liotta.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.21839356422424316},{"text":"I'm calling regarding account number 1738780625325. Oh, thank you so much for this detail. It's nice to have you on the line as your call.","start_word":20,"end_word":44,"sentiment":"positive","sentiment_score":0.5166839957237244},{"text":"And may I please confirm your date of 12/19/2019 birth? '54.","start_word":45,"end_word":55,"sentiment":"neutral","sentiment_score":0.25029048323631287},{"text":"Thank you so much.","start_word":56,"end_word":59,"sentiment":"positive","sentiment_score":0.3943897783756256},{"text":"How may I help you today? The reason for my call is to cancel the service. Oh, I'm so sorry to hear about this, but thank you so much for your notification today. For a proper documentation, what is the reason you would like to cancel? Is is this for moving out?","start_word":60,"end_word":111,"sentiment":"neutral","sentiment_score":-0.09189300239086153},{"text":"It's just that I I don't use service service that much.","start_word":112,"end_word":122,"sentiment":"negative","sentiment_score":-0.43366777896881104},{"text":"Oh, okay. So, technically, you are looking forward to explore another ISB? In your course. Yes. Okay. I got it. And what is your preferred date to cancel? I do see on here that you oh, As I'm sorry. of Go ahead. Friday next week, Friday which I think is the next week. thirty first. Oh, yeah. Friday next week. Okay. One moment here. Let me just put in here. Hold. Is there any specific time you would like to have it canceled on Friday? Because, basically, we're processing a cancellation during morning. But if you do have, like, a specific time within the office hours, just let me know. No. No. That's okay. Anytime on Friday. Okay. I got it. I do respect your decision in reference to this call. However, I'm so saddened about this because you're one of our customer that I'm looking forward to talk to you over the phone. I don't know why. But, anyway, would you like this to extend your services, and then we can go ahead and provide you another another 15% discount for three months? Not at this stage, but that's okay. Okay. I got it. So if you change your mind, just let us know. Give us a call prior to thirty first of this month. Okay? So Yes. I'm showing on here anyway that your contract has been fulfilled. And then I believe I talked to you last month. Right? Last Yes. month, you already mentioned it. So I've as a courtesy, I've considered that as your thirty day notice. So the invoice that has been paid this month will be the last one. I I've already considered your notice the the last time that we spoke over the phone. So Okay. if you if you need our services in the future, please feel free to reach out.","start_word":123,"end_word":431,"sentiment":"neutral","sentiment_score":0.004812612824449406},{"text":"We're happy to welcome you back then. Or if you change your mind to stay with us, we will be more than happy.","start_word":432,"end_word":454,"sentiment":"positive","sentiment_score":0.5008562803268433},{"text":"Just let us know before the thirty first. Okay? Hi, Karen. Thank you. Alright. You're welcome. K. And then, additionally, once your service has been canceled, you will also receive a email confirmation that your service has been canceled to the email address that we have on your account record. Okay then. Alright. Anything else that I may help you today? No. Not today.","start_word":455,"end_word":518,"sentiment":"neutral","sentiment_score":0.1494866907596588},{"text":"Wonderful. Thank you for all your time.","start_word":519,"end_word":525,"sentiment":"positive","sentiment_score":0.4372933506965637},{"text":"You do K.","start_word":526,"end_word":528,"sentiment":"neutral","sentiment_score":0.14567802846431732},{"text":"have a great day, and be safe always. Yes, sir.","start_word":529,"end_word":538,"sentiment":"positive","sentiment_score":0.7040774822235107},{"text":"Okay. Bye.","start_word":539,"end_word":540,"sentiment":"neutral","sentiment_score":0.31847453117370605},{"text":"Thank you. Bye bye.","start_word":541,"end_word":544,"sentiment":"positive","sentiment_score":0.5209946632385254}],"average":{"sentiment":"neutral","sentiment_score":0.09481413246633533}}}}