{"metadata":{"transaction_key":"deprecated","request_id":"019ea48e-0cc7-7350-8201-f48f184c7158","sha256":"d3c7507bcaf9bb40b3da83c4a1a32ed887bd634dbce8ac70d3d84e959fdd2128","created":"2026-06-08T00:07:14.936Z","duration":12.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Airtel accounts department.","confidence":0.9448242,"words":[{"word":"airtel","start":7.04,"end":7.52,"confidence":0.73429364,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0866653174161911},{"word":"accounts","start":7.52,"end":7.9199996,"confidence":0.9448242,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.08441650867462158},{"word":"department","start":7.9199996,"end":8.42,"confidence":0.99853516,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.04556535929441452}],"paragraphs":{"transcript":"\nAirtel accounts department.","paragraphs":[{"sentences":[{"text":"Airtel accounts department.","start":7.04,"end":8.42,"sentiment":"neutral","sentiment_score":-0.0722157284617424}],"sentiment":"neutral","sentiment_score":-0.0722157284617424,"num_words":3,"start":7.04,"end":8.42}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.79999995,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2148289680480957},{"word":"if","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05237063765525818},{"word":"you","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04486855864524841},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0661592110991478},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02960057556629181},{"word":"name","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.06852103769779205},{"word":"and","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.054131269454956055},{"word":"reason","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.1449122130870819},{"word":"for","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07736395299434662},{"word":"calling","start":2.8799999,"end":3.3799999,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.10887611657381058},{"word":"i'll","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04728774353861809},{"word":"see","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06799164414405823},{"word":"if","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05791480839252472},{"word":"this","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09037519991397858},{"word":"person","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.08543245494365692},{"word":"is","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04381269216537475},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.13381347060203552}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.2148289680480957},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.06679314444772899}],"sentiment":"neutral","sentiment_score":-0.05022713783032754,"num_words":17,"start":0.32,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Airtel accounts department.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.2148289680480957},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.06679314444772899}],"sentiment":"neutral","sentiment_score":-0.05022713783032754,"channel":1,"num_words":17,"start":0.32,"end":5.2999997},{"sentences":[{"text":"Airtel accounts department.","start":7.04,"end":8.42,"sentiment":"neutral","sentiment_score":-0.0722157284617424}],"sentiment":"neutral","sentiment_score":-0.0722157284617424,"channel":0,"num_words":3,"start":7.04,"end":8.42}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Airtel accounts department."},"intents":{"segments":[{"text":"Airtel accounts department.","start_word":17,"end_word":19,"intents":[{"intent":"Record calls and show availability","confidence_score":0.00015914928}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Airtel accounts department.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":-0.05069996789097786}],"average":{"sentiment":"neutral","sentiment_score":-0.05069996629442487}}}}