{"metadata":{"transaction_key":"deprecated","request_id":"01a055f1-65e4-7962-abcf-92844670b8e1","sha256":"daaf91a9de8d55e4257c9456a36b7df679061cb65322ccfc6c11be04e6039b66","created":"2026-08-31T03:51:20.106Z","duration":141.26393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":485,"output_tokens":74},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":533,"output_tokens":535},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":533,"output_tokens":63}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Diana. This is Ross with Tech Home. How are you? Diana, my name is Ross calling from Tech Home Systems. Okay. No worries. That's great. Diana, actually, I was just confirming that we have made the payment. We have refunded you. Just checking in with you. Yep. Mhmm. No worries. All good. No worries. And, Diana, one more thing I was checking on. Like, I see you guys are using a toll free number. Right? 1300? Yep. So I was just checking in. How do you guys manage your business phone systems? I believe you guys got lots of landlines and all. Correct? Okay. So you you are in contract with those guys? And how long is the contract? Okay. Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices. And we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something. So yeah. Mhmm. Okay. That's perfect. And how much do you guys pay for them? Okay. Okay. Got you. Got you. No worries. Okay. Alright. Uh-huh. No worries, Vienna. Yep. Cheers. Bye. Have a good day.","confidence":0.9946289,"words":[{"word":"good","start":3.9199998,"end":4.16,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32175296545028687},{"word":"afternoon","start":4.16,"end":4.64,"confidence":0.99121094,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.3514842391014099},{"word":"diana","start":4.64,"end":5.12,"confidence":0.939209,"punctuated_word":"Diana.","sentiment":"positive","sentiment_score":0.3569689393043518},{"word":"this","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.37456634640693665},{"word":"is","start":5.3599997,"end":5.68,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3588888943195343},{"word":"ross","start":5.68,"end":6.08,"confidence":0.9902344,"punctuated_word":"Ross","sentiment":"positive","sentiment_score":0.3923476636409759},{"word":"with","start":6.08,"end":6.3199997,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30320924520492554},{"word":"tech","start":6.3199997,"end":6.56,"confidence":0.9375,"punctuated_word":"Tech","sentiment":"positive","sentiment_score":0.34135621786117554},{"word":"home","start":6.56,"end":6.8799996,"confidence":0.7937012,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.28986281156539917},{"word":"how","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3050712049007416},{"word":"are","start":7.12,"end":7.2,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23941166698932648},{"word":"you","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.29766833782196045},{"word":"diana","start":13.04,"end":13.44,"confidence":0.7680664,"punctuated_word":"Diana,","sentiment":"neutral","sentiment_score":-0.00443511176854372},{"word":"my","start":13.44,"end":13.599999,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0051072873175144196},{"word":"name","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0012796726077795029},{"word":"is","start":13.759999,"end":14.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0017594341188669205},{"word":"ross","start":14.08,"end":14.58,"confidence":0.9863281,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":-0.0021415669471025467},{"word":"calling","start":14.815,"end":15.134999,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0034226560965180397},{"word":"from","start":15.134999,"end":15.615,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0049758246168494225},{"word":"tech","start":15.615,"end":15.855,"confidence":0.4506836,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.00820925459265709},{"word":"home","start":15.855,"end":16.095,"confidence":0.5942383,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":-0.0037069590762257576},{"word":"systems","start":16.095,"end":16.595,"confidence":0.97631836,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":-0.0045121279545128345},{"word":"okay","start":21.295,"end":21.695,"confidence":0.94677734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03085374087095261},{"word":"no","start":21.695,"end":21.935,"confidence":0.98535156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.04806189239025116},{"word":"worries","start":21.935,"end":22.435,"confidence":0.99658203,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.06983275711536407},{"word":"that's","start":26.575,"end":26.895,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.48704469203948975},{"word":"great","start":26.895,"end":27.395,"confidence":0.9926758,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5281485319137573},{"word":"diana","start":28.15,"end":28.55,"confidence":0.7446289,"punctuated_word":"Diana,","sentiment":"neutral","sentiment_score":0.15838623046875},{"word":"actually","start":28.55,"end":28.87,"confidence":0.96972656,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.16621041297912598},{"word":"i","start":28.87,"end":29.03,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1804895251989365},{"word":"was","start":29.03,"end":29.19,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.15649983286857605},{"word":"just","start":29.19,"end":29.35,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15217269957065582},{"word":"confirming","start":29.35,"end":29.85,"confidence":0.99902344,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":0.2127646803855896},{"word":"that","start":30.07,"end":30.39,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18892064690589905},{"word":"we","start":30.39,"end":30.630001,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.19504079222679135},{"word":"have","start":30.630001,"end":30.95,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.20851285755634308},{"word":"made","start":30.95,"end":31.27,"confidence":0.9980469,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.20761364698410031},{"word":"the","start":31.27,"end":31.51,"confidence":0.9506836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2256740778684616},{"word":"payment","start":31.51,"end":32.010002,"confidence":0.9802246,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.1740395426750183},{"word":"we","start":32.31,"end":32.55,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.18576118350028992},{"word":"have","start":32.55,"end":32.79,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.20311906933784485},{"word":"refunded","start":32.79,"end":33.29,"confidence":0.9638672,"punctuated_word":"refunded","sentiment":"neutral","sentiment_score":0.21853861212730408},{"word":"you","start":33.43,"end":33.93,"confidence":0.9641113,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.168542742729187},{"word":"just","start":34.31,"end":34.63,"confidence":0.46923828,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.18474836647510529},{"word":"checking","start":34.63,"end":35.03,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"positive","sentiment_score":0.34670162200927734},{"word":"in","start":35.03,"end":35.27,"confidence":0.9291992,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.291187584400177},{"word":"with","start":35.27,"end":35.43,"confidence":0.7451172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.29721033573150635},{"word":"you","start":35.43,"end":35.93,"confidence":0.6846924,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3318714201450348},{"word":"yep","start":36.15,"end":36.65,"confidence":0.8869629,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2408031225204468},{"word":"mhmm","start":45.925003,"end":46.085003,"confidence":0.9272461,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0712127536535263},{"word":"no","start":46.085003,"end":46.245003,"confidence":0.9790039,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1021110936999321},{"word":"worries","start":46.245003,"end":46.745003,"confidence":0.89624023,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12093529105186462},{"word":"all","start":49.925003,"end":50.245003,"confidence":0.3137207,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.38149768114089966},{"word":"good","start":50.245003,"end":50.645,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.31679266691207886},{"word":"no","start":50.645,"end":50.805,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09433229267597198},{"word":"worries","start":50.805,"end":51.305,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08303315937519073},{"word":"and","start":51.780003,"end":52.280003,"confidence":0.9406738,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.057632364332675934},{"word":"diana","start":52.5,"end":52.98,"confidence":0.6866455,"punctuated_word":"Diana,","sentiment":"neutral","sentiment_score":0.0409390814602375},{"word":"one","start":52.98,"end":53.14,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.027727900072932243},{"word":"more","start":53.14,"end":53.3,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.03522811830043793},{"word":"thing","start":53.3,"end":53.8,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.03183625265955925},{"word":"i","start":54.02,"end":54.18,"confidence":0.38305664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014856688678264618},{"word":"was","start":54.18,"end":54.34,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.017314568161964417},{"word":"checking","start":54.34,"end":54.74,"confidence":0.9970703,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.03467259556055069},{"word":"on","start":54.74,"end":55.06,"confidence":0.8696289,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.03655329346656799},{"word":"like","start":55.06,"end":55.38,"confidence":0.99365234,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.03278367966413498},{"word":"i","start":55.38,"end":55.54,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02704247273504734},{"word":"see","start":55.54,"end":55.78,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.044303469359874725},{"word":"you","start":55.78,"end":55.86,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030198093503713608},{"word":"guys","start":55.86,"end":56.18,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.04633248597383499},{"word":"are","start":56.18,"end":56.34,"confidence":0.9614258,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04223177209496498},{"word":"using","start":56.34,"end":56.82,"confidence":0.99316406,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.04767920449376106},{"word":"a","start":56.82,"end":57.06,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05647296458482742},{"word":"toll","start":57.06,"end":57.3,"confidence":1.0,"punctuated_word":"toll","sentiment":"neutral","sentiment_score":0.07866860926151276},{"word":"free","start":57.3,"end":57.54,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.0771649032831192},{"word":"number","start":57.54,"end":57.86,"confidence":0.9736328,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.05656862258911133},{"word":"right","start":57.86,"end":58.36,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04792773351073265},{"word":"1300","start":58.58,"end":60.04,"confidence":0.8880005,"punctuated_word":"1300?","sentiment":"neutral","sentiment_score":0.03853945434093475},{"word":"yep","start":62.98,"end":63.3,"confidence":0.9885254,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05800538882613182},{"word":"so","start":63.3,"end":63.46,"confidence":0.9370117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0290374793112278},{"word":"i","start":63.46,"end":63.54,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028992606326937675},{"word":"was","start":63.54,"end":63.7,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02837212570011616},{"word":"just","start":63.7,"end":63.940002,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03676531091332435},{"word":"checking","start":63.940002,"end":64.26,"confidence":0.9980469,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.05097858607769013},{"word":"in","start":64.26,"end":64.5,"confidence":0.9589844,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.031700730323791504},{"word":"how","start":64.5,"end":64.66,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.015290703624486923},{"word":"do","start":64.66,"end":64.82,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.022695505991578106},{"word":"you","start":64.82,"end":64.98,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03684256970882416},{"word":"guys","start":64.98,"end":65.22,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.05928727239370346},{"word":"manage","start":65.22,"end":65.62,"confidence":1.0,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.04572887718677521},{"word":"your","start":65.62,"end":66.1,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0405605211853981},{"word":"business","start":66.1,"end":66.42,"confidence":0.7939453,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.052460409700870514},{"word":"phone","start":66.42,"end":66.74,"confidence":0.39624023,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03162308782339096},{"word":"systems","start":66.74,"end":67.24,"confidence":0.9970703,"punctuated_word":"systems?","sentiment":"neutral","sentiment_score":0.026018111035227776},{"word":"i","start":68.034996,"end":68.274994,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07606677711009979},{"word":"believe","start":68.274994,"end":68.515,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.07812624424695969},{"word":"you","start":68.515,"end":68.674995,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08998192846775055},{"word":"guys","start":68.674995,"end":68.91499,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.1478157937526703},{"word":"got","start":68.91499,"end":69.23499,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1590416431427002},{"word":"lots","start":69.23499,"end":69.634995,"confidence":0.6430664,"punctuated_word":"lots","sentiment":"neutral","sentiment_score":0.12588314712047577},{"word":"of","start":69.634995,"end":70.115,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12919580936431885},{"word":"landlines","start":70.115,"end":70.615,"confidence":0.9777832,"punctuated_word":"landlines","sentiment":"neutral","sentiment_score":0.117706298828125},{"word":"and","start":70.835,"end":70.994995,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11228927969932556},{"word":"all","start":70.994995,"end":71.395,"confidence":0.9941406,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.08652815222740173},{"word":"correct","start":71.395,"end":71.895,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.0958709716796875},{"word":"okay","start":80.75,"end":81.25,"confidence":0.923584,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03396637737751007},{"word":"so","start":81.31,"end":81.55,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016190338879823685},{"word":"you","start":81.55,"end":81.87,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01872853934764862},{"word":"you","start":81.87,"end":82.03,"confidence":0.8886719,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017160791903734207},{"word":"are","start":82.03,"end":82.27,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02455032989382744},{"word":"in","start":82.27,"end":82.59,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.024984078481793404},{"word":"contract","start":82.59,"end":83.07,"confidence":0.9892578,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.0422789603471756},{"word":"with","start":83.07,"end":83.57,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.029109876602888107},{"word":"those","start":83.71,"end":83.95,"confidence":0.99609375,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.031805187463760376},{"word":"guys","start":83.95,"end":84.45,"confidence":0.81811523,"punctuated_word":"guys?","sentiment":"neutral","sentiment_score":0.027876008301973343},{"word":"and","start":86.59,"end":86.91,"confidence":0.95947266,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.014539839699864388},{"word":"how","start":86.91,"end":87.07,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.011664380319416525},{"word":"long","start":87.07,"end":87.31,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.03014140948653221},{"word":"is","start":87.31,"end":87.47,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024212397634983063},{"word":"the","start":87.47,"end":87.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02982991933822632},{"word":"contract","start":87.63,"end":88.13,"confidence":0.9951172,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":0.028474383056163788},{"word":"okay","start":90.99,"end":91.49,"confidence":0.9511719,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10038532316684724},{"word":"actually","start":91.87,"end":92.37,"confidence":0.99121094,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.14399714767932892},{"word":"we","start":92.67,"end":93.07,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1978238970041275},{"word":"even","start":93.07,"end":93.39,"confidence":0.6274414,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.21152806282043457},{"word":"do","start":93.39,"end":93.55,"confidence":0.9482422,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2082751989364624},{"word":"we","start":93.63,"end":93.79,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.22925415635108948},{"word":"provide","start":93.79,"end":94.29,"confidence":0.99609375,"punctuated_word":"provide,","sentiment":"neutral","sentiment_score":0.1908325701951981},{"word":"you","start":94.43,"end":94.59,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1903577297925949},{"word":"know","start":94.59,"end":94.75,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.1813071370124817},{"word":"businesses","start":94.75,"end":95.25,"confidence":0.99316406,"punctuated_word":"businesses","sentiment":"neutral","sentiment_score":0.21325260400772095},{"word":"with","start":95.39,"end":95.63,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.23778581619262695},{"word":"a","start":95.63,"end":95.79,"confidence":0.5151367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.237603098154068},{"word":"phone","start":95.79,"end":96.29,"confidence":0.9589844,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.1417621523141861},{"word":"system","start":96.405,"end":96.645,"confidence":0.6213379,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.19928675889968872},{"word":"and","start":96.645,"end":97.145,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1927049607038498},{"word":"more","start":97.525,"end":97.765,"confidence":0.6821289,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.1569269895553589},{"word":"importantly","start":97.765,"end":98.244995,"confidence":0.9909668,"punctuated_word":"importantly,","sentiment":"neutral","sentiment_score":0.1754208505153656},{"word":"we","start":98.244995,"end":98.485,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2229701429605484},{"word":"are","start":98.485,"end":98.645,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2039077877998352},{"word":"working","start":98.645,"end":98.965,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.22218774259090424},{"word":"with","start":98.965,"end":99.284996,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.26870301365852356},{"word":"few","start":99.284996,"end":99.525,"confidence":0.94384766,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.1923518031835556},{"word":"medical","start":99.525,"end":100.005,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.15693660080432892},{"word":"practices","start":100.005,"end":100.505,"confidence":0.85498047,"punctuated_word":"practices.","sentiment":"neutral","sentiment_score":0.18378973007202148},{"word":"and","start":101.284996,"end":101.765,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17955146729946136},{"word":"we","start":101.765,"end":102.165,"confidence":0.7453613,"punctuated_word":"we,","sentiment":"neutral","sentiment_score":0.1931271255016327},{"word":"yeah","start":102.165,"end":102.485,"confidence":0.99072266,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.23639929294586184},{"word":"we","start":102.485,"end":102.645,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.278897762298584},{"word":"provide","start":102.645,"end":102.965,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.27084487676620483},{"word":"them","start":102.965,"end":103.205,"confidence":0.9448242,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.2974640130996704},{"word":"modern","start":103.205,"end":103.525,"confidence":0.81152344,"punctuated_word":"modern","sentiment":"neutral","sentiment_score":0.3203146755695343},{"word":"cloud","start":103.525,"end":103.845,"confidence":0.9448242,"punctuated_word":"cloud","sentiment":"positive","sentiment_score":0.3968396186828614},{"word":"phone","start":103.845,"end":104.165,"confidence":0.99121094,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.2144840806722641},{"word":"system","start":104.165,"end":104.565,"confidence":0.6812744,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.29218941926956177},{"word":"so","start":104.565,"end":104.725,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18043367564678192},{"word":"there's","start":104.725,"end":105.045,"confidence":0.88012695,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.20762048661708832},{"word":"no","start":105.045,"end":105.205,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1592670977115631},{"word":"need","start":105.205,"end":105.365,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1771184355020523},{"word":"of","start":105.365,"end":105.604996,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17533040046691897},{"word":"hardware","start":105.604996,"end":106.085,"confidence":0.99902344,"punctuated_word":"hardware","sentiment":"neutral","sentiment_score":0.07383154332637787},{"word":"and","start":106.085,"end":106.405,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1460033655166626},{"word":"something","start":106.405,"end":106.905,"confidence":0.9946289,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.12142294645309448},{"word":"so","start":107.604996,"end":108.104996,"confidence":0.88183594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1248604580760002},{"word":"yeah","start":108.244995,"end":108.744995,"confidence":0.8701172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0958610475063324},{"word":"mhmm","start":108.96,"end":109.46,"confidence":0.8778076,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08579745143651962},{"word":"okay","start":112.4,"end":112.72,"confidence":0.8808594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3201057016849518},{"word":"that's","start":112.72,"end":112.96,"confidence":0.99316406,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6701903343200684},{"word":"perfect","start":112.96,"end":113.36,"confidence":0.97753906,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5670322179794312},{"word":"and","start":113.36,"end":113.6,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12489382922649384},{"word":"how","start":113.6,"end":113.76,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0631817877292633},{"word":"much","start":113.76,"end":114.24,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.09915097057819366},{"word":"do","start":114.24,"end":114.4,"confidence":0.8798828,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07606734335422516},{"word":"you","start":114.4,"end":114.479996,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10235469043254852},{"word":"guys","start":114.479996,"end":114.88,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.10760947316884996},{"word":"pay","start":114.88,"end":115.04,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.0626591220498085},{"word":"for","start":115.04,"end":115.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06351548433303833},{"word":"them","start":115.2,"end":115.7,"confidence":0.9975586,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":0.1013776957988739},{"word":"okay","start":123.375,"end":123.875,"confidence":0.91430664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.048396036028862},{"word":"okay","start":127.134995,"end":127.634995,"confidence":0.94311523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008544192649424076},{"word":"got","start":127.935,"end":128.255,"confidence":0.8691406,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.04689444229006767},{"word":"you","start":128.255,"end":128.575,"confidence":0.9628906,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03769661486148834},{"word":"got","start":128.575,"end":128.895,"confidence":0.9760742,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.06086720526218414},{"word":"you","start":128.895,"end":129.295,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.048846207559108734},{"word":"no","start":129.295,"end":129.455,"confidence":0.89501953,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05918832868337631},{"word":"worries","start":129.455,"end":129.955,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05086265876889229},{"word":"okay","start":130.655,"end":131.155,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03131011128425598},{"word":"alright","start":132.655,"end":133.155,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24113529920578003},{"word":"uh-huh","start":133.535,"end":134.035,"confidence":0.89990234,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.22018460929393768},{"word":"no","start":135.135,"end":135.375,"confidence":0.7631836,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13653868436813354},{"word":"worries","start":135.375,"end":135.69499,"confidence":0.86035156,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.1950227916240692},{"word":"vienna","start":135.69499,"end":136.19499,"confidence":0.6567383,"punctuated_word":"Vienna.","sentiment":"neutral","sentiment_score":0.1481507569551468},{"word":"yep","start":136.46887,"end":136.96887,"confidence":0.70983887,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13892099261283877},{"word":"cheers","start":137.26888,"end":137.66887,"confidence":0.9938151,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.3102942109107971},{"word":"bye","start":137.66887,"end":137.82387,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10064052790403366},{"word":"have","start":137.82387,"end":137.97887,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6941475868225098},{"word":"a","start":137.97887,"end":138.22887,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7439243793487549},{"word":"good","start":138.22887,"end":138.46887,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.801879346370697},{"word":"day","start":138.46887,"end":138.96887,"confidence":0.9946289,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.0836610421538353}],"paragraphs":{"transcript":"\nGood afternoon, Diana. This is Ross with Tech Home. How are you? Diana, my name is Ross calling from Tech Home Systems. Okay.\n\nNo worries. That's great. Diana, actually, I was just confirming that we have made the payment. We have refunded you. Just checking in with you.\n\nYep. Mhmm. No worries. All good. No worries.\n\nAnd, Diana, one more thing I was checking on. Like, I see you guys are using a toll free number. Right? 1300? Yep.\n\nSo I was just checking in. How do you guys manage your business phone systems? I believe you guys got lots of landlines and all. Correct? Okay.\n\nSo you you are in contract with those guys? And how long is the contract? Okay. Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices.\n\nAnd we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something. So yeah. Mhmm. Okay.\n\nThat's perfect. And how much do you guys pay for them? Okay. Okay. Got you.\n\nGot you. No worries. Okay. Alright. Uh-huh.\n\nNo worries, Vienna. Yep. Cheers. Bye. Have a good day.","paragraphs":[{"sentences":[{"text":"Good afternoon, Diana.","start":3.9199998,"end":5.12,"sentiment":"positive","sentiment_score":0.3434020479520162},{"text":"This is Ross with Tech Home.","start":5.12,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3433718631664912},{"text":"How are you?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.2807170699040095},{"text":"Diana, my name is Ross calling from Tech Home Systems.","start":13.04,"end":16.595,"sentiment":"neutral","sentiment_score":-0.001317973667755723},{"text":"Okay.","start":21.295,"end":21.695,"sentiment":"neutral","sentiment_score":-0.03085374087095261}],"sentiment":"neutral","sentiment_score":0.1690676110877615,"num_words":23,"start":3.9199998,"end":21.695},{"sentences":[{"text":"No worries.","start":21.695,"end":22.435,"sentiment":"neutral","sentiment_score":-0.05894732475280762},{"text":"That's great.","start":26.575,"end":27.395,"sentiment":"positive","sentiment_score":0.5075966119766235},{"text":"Diana, actually, I was just confirming that we have made the payment.","start":28.15,"end":32.010002,"sentiment":"neutral","sentiment_score":0.18552707880735397},{"text":"We have refunded you.","start":32.31,"end":33.93,"sentiment":"neutral","sentiment_score":0.19399040192365646},{"text":"Just checking in with you.","start":34.31,"end":35.93,"sentiment":"neutral","sentiment_score":0.29034386575222015}],"sentiment":"neutral","sentiment_score":0.21405217826366424,"num_words":25,"start":21.695,"end":35.93},{"sentences":[{"text":"Yep.","start":36.15,"end":36.65,"sentiment":"neutral","sentiment_score":0.2408031225204468},{"text":"Mhmm.","start":45.925003,"end":46.085003,"sentiment":"neutral","sentiment_score":0.0712127536535263},{"text":"No worries.","start":46.085003,"end":46.745003,"sentiment":"neutral","sentiment_score":0.11152319237589836},{"text":"All good.","start":49.925003,"end":50.645,"sentiment":"positive","sentiment_score":0.34914517402648926},{"text":"No worries.","start":50.645,"end":51.305,"sentiment":"neutral","sentiment_score":0.08868272602558136}],"sentiment":"neutral","sentiment_score":0.17633975762873888,"num_words":8,"start":36.15,"end":51.305},{"sentences":[{"text":"And, Diana, one more thing I was checking on.","start":51.780003,"end":55.06,"sentiment":"neutral","sentiment_score":0.032973429188132286},{"text":"Like, I see you guys are using a toll free number.","start":55.06,"end":57.86,"sentiment":"neutral","sentiment_score":0.04904057068580931},{"text":"Right?","start":57.86,"end":58.36,"sentiment":"neutral","sentiment_score":0.04792773351073265},{"text":"1300?","start":58.58,"end":60.04,"sentiment":"neutral","sentiment_score":0.03853945434093475},{"text":"Yep.","start":62.98,"end":63.3,"sentiment":"neutral","sentiment_score":0.05800538882613182}],"sentiment":"neutral","sentiment_score":0.04263824856151705,"num_words":23,"start":51.780003,"end":63.3},{"sentences":[{"text":"So I was just checking in.","start":63.3,"end":64.5,"sentiment":"neutral","sentiment_score":0.03430780644218127},{"text":"How do you guys manage your business phone systems?","start":64.5,"end":67.24,"sentiment":"neutral","sentiment_score":0.03672300651669502},{"text":"I believe you guys got lots of landlines and all.","start":68.034996,"end":71.395,"sentiment":"neutral","sentiment_score":0.11226350739598275},{"text":"Correct?","start":71.395,"end":71.895,"sentiment":"neutral","sentiment_score":0.0958709716796875},{"text":"Okay.","start":80.75,"end":81.25,"sentiment":"neutral","sentiment_score":0.03396637737751007}],"sentiment":"neutral","sentiment_score":0.06625282667853215,"num_words":27,"start":63.3,"end":81.25},{"sentences":[{"text":"So you you are in contract with those guys?","start":81.31,"end":84.45,"sentiment":"neutral","sentiment_score":0.025853790135847196},{"text":"And how long is the contract?","start":86.59,"end":88.13,"sentiment":"neutral","sentiment_score":0.023143721589197714},{"text":"Okay.","start":90.99,"end":91.49,"sentiment":"neutral","sentiment_score":0.10038532316684724},{"text":"Actually, we even do we provide, you know, businesses with a phone system.","start":91.87,"end":96.645,"sentiment":"neutral","sentiment_score":0.19869740995076987},{"text":"And more importantly, we are working with few medical practices.","start":96.645,"end":100.505,"sentiment":"neutral","sentiment_score":0.19758996218442917}],"sentiment":"neutral","sentiment_score":0.12899737731099892,"num_words":39,"start":81.31,"end":100.505},{"sentences":[{"text":"And we, yeah, we provide them modern cloud phone system.","start":101.284996,"end":104.565,"sentiment":"neutral","sentiment_score":0.26801123321056364},{"text":"So there's no need of hardware and something.","start":104.565,"end":106.905,"sentiment":"neutral","sentiment_score":0.15512849390506744},{"text":"So yeah.","start":107.604996,"end":108.744995,"sentiment":"neutral","sentiment_score":0.1103607527911663},{"text":"Mhmm.","start":108.96,"end":109.46,"sentiment":"neutral","sentiment_score":0.08579745143651962},{"text":"Okay.","start":112.4,"end":112.72,"sentiment":"neutral","sentiment_score":0.3201057016849518}],"sentiment":"neutral","sentiment_score":0.20671658827499909,"num_words":22,"start":101.284996,"end":112.72},{"sentences":[{"text":"That's perfect.","start":112.72,"end":113.36,"sentiment":"positive","sentiment_score":0.6186112761497498},{"text":"And how much do you guys pay for them?","start":113.36,"end":115.7,"sentiment":"neutral","sentiment_score":0.08897893296347724},{"text":"Okay.","start":123.375,"end":123.875,"sentiment":"neutral","sentiment_score":-0.048396036028862},{"text":"Okay.","start":127.134995,"end":127.634995,"sentiment":"neutral","sentiment_score":0.008544192649424076},{"text":"Got you.","start":127.935,"end":128.575,"sentiment":"neutral","sentiment_score":0.04229552857577801}],"sentiment":"neutral","sentiment_score":0.13885147751619417,"num_words":15,"start":112.72,"end":128.575},{"sentences":[{"text":"Got you.","start":128.575,"end":129.295,"sentiment":"neutral","sentiment_score":0.05485670641064644},{"text":"No worries.","start":129.295,"end":129.955,"sentiment":"neutral","sentiment_score":0.0550254937261343},{"text":"Okay.","start":130.655,"end":131.155,"sentiment":"neutral","sentiment_score":0.03131011128425598},{"text":"Alright.","start":132.655,"end":133.155,"sentiment":"neutral","sentiment_score":0.24113529920578003},{"text":"Uh-huh.","start":133.535,"end":134.035,"sentiment":"neutral","sentiment_score":0.22018460929393768}],"sentiment":"neutral","sentiment_score":0.10177063143679074,"num_words":7,"start":128.575,"end":134.035},{"sentences":[{"text":"No worries, Vienna.","start":135.135,"end":136.19499,"sentiment":"neutral","sentiment_score":0.15990407764911652},{"text":"Yep.","start":136.46887,"end":136.96887,"sentiment":"neutral","sentiment_score":0.13892099261283877},{"text":"Cheers.","start":137.26888,"end":137.66887,"sentiment":"neutral","sentiment_score":0.3102942109107971},{"text":"Bye.","start":137.66887,"end":137.82387,"sentiment":"neutral","sentiment_score":0.10064052790403366},{"text":"Have a good day.","start":137.82387,"end":138.96887,"sentiment":"positive","sentiment_score":0.5390725675970316}],"sentiment":"neutral","sentiment_score":0.31858582347631453,"num_words":10,"start":135.135,"end":138.96887}]}}]},{"alternatives":[{"transcript":"Hello? Dina speaking. I'm good. What sorry. What was your who who are you? Oh, sorry. I wasn't sure that 10 10 can't I can't even see that say the name, but I know where you are from now, Ross. Thank you. Oh, thank you. Thank you so much. I appreciate that. And I'll get to downloading those this week when I get a chance. I can see the payments come through, so thank you very much. Appreciate that. Mhmm. Yeah. That's the best number to call us on. We do. I'm actually a white label reseller. So I've got a platform that we Yeah. Yep. Ongoing. Yeah. That's what I've got. I've got I've got the VoIP system that I manage ourselves. Well, I'm a white label reseller, so I sell to health care as well. I don't I yeah. I just don't advertise. Yeah. No worries. But I appreciate the query. Thanks, Ross. Cheers. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":0.96,"end":1.46,"confidence":0.52441406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02294691652059555},{"word":"dina","start":1.52,"end":1.92,"confidence":0.8112793,"punctuated_word":"Dina","sentiment":"neutral","sentiment_score":0.03644002601504326},{"word":"speaking","start":1.92,"end":2.42,"confidence":0.9785156,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03998632729053497},{"word":"i'm","start":8.559999,"end":8.72,"confidence":0.85180664,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3812196850776672},{"word":"good","start":8.72,"end":9.04,"confidence":0.9890137,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.3191133737564087},{"word":"what","start":9.04,"end":9.2,"confidence":0.7211914,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.057431578636169434},{"word":"sorry","start":9.28,"end":9.44,"confidence":0.9753418,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07798841595649719},{"word":"what","start":9.44,"end":9.679999,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05294200032949448},{"word":"was","start":9.679999,"end":9.92,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05937439575791359},{"word":"your","start":9.92,"end":10.0,"confidence":0.87060547,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04235629737377167},{"word":"who","start":10.24,"end":10.559999,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.03957972675561905},{"word":"who","start":10.559999,"end":10.8,"confidence":0.9980469,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.05518714711070061},{"word":"are","start":10.8,"end":10.88,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05040942505002022},{"word":"you","start":10.88,"end":11.38,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.023048171773552895},{"word":"oh","start":17.185,"end":17.265,"confidence":0.7531738,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04531903564929962},{"word":"sorry","start":17.265,"end":17.765,"confidence":0.99658203,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06912018358707428},{"word":"i","start":17.985,"end":18.145,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08909787237644196},{"word":"wasn't","start":18.145,"end":18.465,"confidence":0.93603516,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.0905274897813797},{"word":"sure","start":18.465,"end":18.785,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.11974865943193436},{"word":"that","start":18.785,"end":18.945,"confidence":0.8588867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1380200982093811},{"word":"10","start":18.945,"end":19.185,"confidence":0.18249512,"punctuated_word":"10","sentiment":"neutral","sentiment_score":-0.1131647527217865},{"word":"10","start":19.265,"end":19.505001,"confidence":0.3762207,"punctuated_word":"10","sentiment":"neutral","sentiment_score":-0.10846013575792313},{"word":"can't","start":19.505001,"end":19.665,"confidence":0.5073242,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.11322110146284103},{"word":"i","start":20.545,"end":20.705,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12417007982730864},{"word":"can't","start":20.705,"end":21.025,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1103627234697342},{"word":"even","start":21.025,"end":21.185001,"confidence":0.9980469,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.09116358309984209},{"word":"see","start":21.185001,"end":21.425,"confidence":0.73876953,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06935354322195053},{"word":"that","start":21.425,"end":21.505,"confidence":0.5371094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02633882313966751},{"word":"say","start":21.585,"end":21.744999,"confidence":0.9326172,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.020980237051844597},{"word":"the","start":21.744999,"end":21.904999,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07684391736984253},{"word":"name","start":21.904999,"end":22.404999,"confidence":0.7385254,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.06605805456638336},{"word":"but","start":22.785,"end":22.945,"confidence":0.9091797,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03431792929768562},{"word":"i","start":22.945,"end":23.025,"confidence":0.9482422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024954788386821747},{"word":"know","start":23.025,"end":23.185,"confidence":0.9316406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.009760493412613869},{"word":"where","start":23.185,"end":23.345001,"confidence":0.9760742,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.010855205357074738},{"word":"you","start":23.345001,"end":23.505001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005389804020524025},{"word":"are","start":23.505001,"end":23.744999,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0017718952149152756},{"word":"from","start":23.744999,"end":23.985,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.002028813585639},{"word":"now","start":23.985,"end":24.224998,"confidence":0.97265625,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.002036530524492264},{"word":"ross","start":24.224998,"end":24.545,"confidence":0.99365234,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.0028764018788933754},{"word":"thank","start":24.545,"end":24.865,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3908076584339142},{"word":"you","start":24.865,"end":25.365,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3302992582321167},{"word":"oh","start":34.23,"end":34.55,"confidence":0.98779297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.13853719830513},{"word":"thank","start":34.55,"end":34.79,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.3239285349845886},{"word":"you","start":34.79,"end":35.29,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26953375339508057},{"word":"thank","start":36.15,"end":36.39,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5939045548439026},{"word":"you","start":36.39,"end":36.63,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6225302219390869},{"word":"so","start":36.63,"end":36.870003,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6625369787216187},{"word":"much","start":36.870003,"end":37.11,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6646863222122192},{"word":"i","start":37.11,"end":37.27,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6199544668197632},{"word":"appreciate","start":37.27,"end":37.77,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6717860698699951},{"word":"that","start":37.83,"end":38.23,"confidence":0.74572754,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.6475461721420288},{"word":"and","start":38.23,"end":38.73,"confidence":0.99902344,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4817660450935364},{"word":"i'll","start":39.415,"end":39.735,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.4503512978553772},{"word":"get","start":39.735,"end":40.055,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4474197626113891},{"word":"to","start":40.055,"end":40.375,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.44657912850379944},{"word":"downloading","start":40.375,"end":40.875,"confidence":0.99902344,"punctuated_word":"downloading","sentiment":"positive","sentiment_score":0.39725223183631897},{"word":"those","start":40.935,"end":41.435,"confidence":0.97998047,"punctuated_word":"those","sentiment":"positive","sentiment_score":0.3933416306972504},{"word":"this","start":42.135002,"end":42.375,"confidence":0.9140625,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.34677863121032715},{"word":"week","start":42.375,"end":42.875,"confidence":1.0,"punctuated_word":"week","sentiment":"positive","sentiment_score":0.3722546696662903},{"word":"when","start":43.335,"end":43.655003,"confidence":0.94970703,"punctuated_word":"when","sentiment":"positive","sentiment_score":0.357566773891449},{"word":"i","start":43.655003,"end":43.735,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3455597460269928},{"word":"get","start":43.735,"end":43.975002,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.29030725359916687},{"word":"a","start":43.975002,"end":44.055,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.37795490026474},{"word":"chance","start":44.055,"end":44.555,"confidence":0.99902344,"punctuated_word":"chance.","sentiment":"neutral","sentiment_score":0.30099189281463623},{"word":"i","start":45.735,"end":45.895,"confidence":0.93603516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1042407602071762},{"word":"can","start":45.895,"end":46.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.101700522005558},{"word":"see","start":46.055,"end":46.215,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06021202355623245},{"word":"the","start":46.215,"end":46.375,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10985201597213744},{"word":"payments","start":46.375,"end":46.775,"confidence":0.79833984,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":0.14207613468170166},{"word":"come","start":46.775,"end":47.015,"confidence":0.99316406,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.1859159767627716},{"word":"through","start":47.015,"end":47.255,"confidence":0.7832031,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.2071988582611084},{"word":"so","start":47.255,"end":47.495003,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2715985178947449},{"word":"thank","start":47.495003,"end":47.735,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.482072114944458},{"word":"you","start":47.735,"end":47.895,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5028095245361328},{"word":"very","start":47.895,"end":48.135002,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4982652962207794},{"word":"much","start":48.135002,"end":48.455,"confidence":0.99853516,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.47801488637924194},{"word":"appreciate","start":48.455,"end":48.935,"confidence":0.96484375,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.5157187581062317},{"word":"that","start":48.935,"end":49.435,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.4006972014904022},{"word":"mhmm","start":52.65,"end":53.15,"confidence":0.9182129,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.041852548718452454},{"word":"yeah","start":59.93,"end":60.170002,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09800124168395996},{"word":"that's","start":60.170002,"end":60.49,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.15971392393112183},{"word":"the","start":60.49,"end":60.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1372639536857605},{"word":"best","start":60.57,"end":60.81,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.15760532021522522},{"word":"number","start":60.81,"end":61.13,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.11601829528808594},{"word":"to","start":61.13,"end":61.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17401964962482452},{"word":"call","start":61.29,"end":61.530003,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.12945270538330078},{"word":"us","start":61.530003,"end":61.850002,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.16599462926387787},{"word":"on","start":61.850002,"end":62.350002,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.1349368691444397},{"word":"we","start":72.15501,"end":72.315,"confidence":0.81640625,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12868927419185638},{"word":"do","start":72.315,"end":72.715004,"confidence":0.9711914,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.13228149712085724},{"word":"i'm","start":72.715004,"end":72.875,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08648478984832764},{"word":"actually","start":72.875,"end":73.275,"confidence":0.99316406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.110384039580822},{"word":"a","start":73.275,"end":73.355,"confidence":0.9301758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10602200031280518},{"word":"white","start":73.355,"end":73.675,"confidence":0.97998047,"punctuated_word":"white","sentiment":"neutral","sentiment_score":0.19013836979866028},{"word":"label","start":73.675,"end":73.995,"confidence":0.9951172,"punctuated_word":"label","sentiment":"neutral","sentiment_score":0.14464370906352997},{"word":"reseller","start":73.995,"end":74.495,"confidence":0.8387044,"punctuated_word":"reseller.","sentiment":"neutral","sentiment_score":0.09637346863746644},{"word":"so","start":74.795006,"end":75.295006,"confidence":0.9394531,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07617644220590591},{"word":"i've","start":75.995,"end":76.235,"confidence":0.8486328,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.09347809851169586},{"word":"got","start":76.235,"end":76.735,"confidence":0.9741211,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.11564379185438156},{"word":"a","start":76.795006,"end":76.955,"confidence":0.8857422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10291344672441484},{"word":"platform","start":76.955,"end":77.435005,"confidence":0.98291016,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.09021206200122832},{"word":"that","start":77.435005,"end":77.595,"confidence":0.86865234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05757725611329079},{"word":"we","start":77.595,"end":78.095,"confidence":0.8076172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04811030998826027},{"word":"yeah","start":85.060005,"end":85.54,"confidence":0.83251953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031241964548826218},{"word":"yep","start":85.54,"end":86.04,"confidence":0.95825195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03783046826720238},{"word":"ongoing","start":88.740005,"end":89.240005,"confidence":0.9941406,"punctuated_word":"Ongoing.","sentiment":"neutral","sentiment_score":0.05085953325033188},{"word":"yeah","start":107.145,"end":107.384995,"confidence":0.7729492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12390737235546112},{"word":"that's","start":107.384995,"end":107.625,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11397721618413924},{"word":"what","start":107.625,"end":107.784996,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.14100110530853271},{"word":"i've","start":107.784996,"end":107.945,"confidence":0.99609375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.12692376971244812},{"word":"got","start":107.945,"end":108.445,"confidence":0.99902344,"punctuated_word":"got.","sentiment":"neutral","sentiment_score":0.1290237307548523},{"word":"i've","start":108.45,"end":108.689995,"confidence":0.99609375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.10406474769115448},{"word":"got","start":108.689995,"end":108.85,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1123385950922966},{"word":"i've","start":108.85,"end":109.09,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.09885542094707488},{"word":"got","start":109.09,"end":109.329994,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.15995238721370697},{"word":"the","start":109.329994,"end":109.409996,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15970292687416077},{"word":"voip","start":109.409996,"end":109.649994,"confidence":0.98339844,"punctuated_word":"VoIP","sentiment":"neutral","sentiment_score":0.1059863269329071},{"word":"system","start":109.649994,"end":110.049995,"confidence":0.984375,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.1565927267074585},{"word":"that","start":110.049995,"end":110.21,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13925214111804962},{"word":"i","start":110.21,"end":110.369995,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11508392542600632},{"word":"manage","start":110.369995,"end":110.689995,"confidence":0.98828125,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.12951748073101044},{"word":"ourselves","start":110.689995,"end":111.189995,"confidence":0.79248047,"punctuated_word":"ourselves.","sentiment":"neutral","sentiment_score":0.12359945476055144},{"word":"well","start":117.49,"end":117.729996,"confidence":0.95092773,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.04464416205883026},{"word":"i'm","start":117.729996,"end":117.89,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.043808773159980774},{"word":"a","start":117.89,"end":118.049995,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.041650574654340744},{"word":"white","start":118.049995,"end":118.28999,"confidence":0.99121094,"punctuated_word":"white","sentiment":"neutral","sentiment_score":0.08253683149814606},{"word":"label","start":118.28999,"end":118.689995,"confidence":0.9970703,"punctuated_word":"label","sentiment":"neutral","sentiment_score":0.06133222579956055},{"word":"reseller","start":118.689995,"end":119.189995,"confidence":0.9121094,"punctuated_word":"reseller,","sentiment":"neutral","sentiment_score":0.06488147377967834},{"word":"so","start":119.25,"end":119.75,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05796274170279503},{"word":"i","start":120.049995,"end":120.28999,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06433337926864624},{"word":"sell","start":120.28999,"end":120.53,"confidence":0.9536133,"punctuated_word":"sell","sentiment":"neutral","sentiment_score":0.06599154323339462},{"word":"to","start":120.53,"end":120.689995,"confidence":0.71240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06323010474443436},{"word":"health","start":120.689995,"end":120.92999,"confidence":0.84472656,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.06252366304397583},{"word":"care","start":120.92999,"end":121.17,"confidence":0.99902344,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.060219377279281616},{"word":"as","start":121.17,"end":121.329994,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.061370089650154114},{"word":"well","start":121.329994,"end":121.829994,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.030391409993171692},{"word":"i","start":122.995,"end":123.235,"confidence":0.89990234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0431535430252552},{"word":"don't","start":123.235,"end":123.395004,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.046447306871414185},{"word":"i","start":123.555,"end":123.795,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07440127432346344},{"word":"yeah","start":124.034996,"end":124.515,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06160129979252815},{"word":"i","start":124.515,"end":124.674995,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09069111943244934},{"word":"just","start":124.674995,"end":124.915,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0721667930483818},{"word":"don't","start":124.915,"end":125.155,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0758490040898323},{"word":"advertise","start":125.155,"end":125.655,"confidence":0.73779297,"punctuated_word":"advertise.","sentiment":"neutral","sentiment_score":-0.08505259454250336},{"word":"yeah","start":128.995,"end":129.495,"confidence":0.92089844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.049252159893512726},{"word":"no","start":130.435,"end":130.675,"confidence":0.9902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04033486172556877},{"word":"worries","start":130.675,"end":131.175,"confidence":0.9489746,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.055159442126750946},{"word":"but","start":131.955,"end":132.19499,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.11167900264263152},{"word":"i","start":132.19499,"end":132.275,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1931198239326477},{"word":"appreciate","start":132.275,"end":132.755,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.2669108808040619},{"word":"the","start":132.755,"end":132.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21078281104564667},{"word":"query","start":132.915,"end":133.415,"confidence":1.0,"punctuated_word":"query.","sentiment":"neutral","sentiment_score":0.22142452001571655},{"word":"thanks","start":133.475,"end":133.875,"confidence":0.99316406,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.31222036480903625},{"word":"ross","start":133.875,"end":134.375,"confidence":0.9555664,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.15447783470153809},{"word":"cheers","start":135.475,"end":135.975,"confidence":0.99902344,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.2797601819038391},{"word":"bye","start":136.755,"end":137.255,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1774917095899582}],"paragraphs":{"transcript":"\nHello? Dina speaking. I'm good. What sorry. What was your who who are you?\n\nOh, sorry. I wasn't sure that 10 10 can't I can't even see that say the name, but I know where you are from now, Ross. Thank you. Oh, thank you. Thank you so much.\n\nI appreciate that. And I'll get to downloading those this week when I get a chance. I can see the payments come through, so thank you very much. Appreciate that. Mhmm.\n\nYeah. That's the best number to call us on. We do. I'm actually a white label reseller. So I've got a platform that we Yeah.\n\nYep. Ongoing. Yeah. That's what I've got. I've got I've got the VoIP system that I manage ourselves.\n\nWell, I'm a white label reseller, so I sell to health care as well. I don't I yeah. I just don't advertise. Yeah. No worries.\n\nBut I appreciate the query. Thanks, Ross. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.02294691652059555},{"text":"Dina speaking.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.038213176652789116},{"text":"I'm good.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.35016652941703796},{"text":"What sorry.","start":9.04,"end":9.44,"sentiment":"neutral","sentiment_score":-0.06770999729633331},{"text":"What was your who who are you?","start":9.44,"end":11.38,"sentiment":"neutral","sentiment_score":-0.04612816630729607}],"sentiment":"neutral","sentiment_score":0.024384940708322183,"num_words":14,"start":0.96,"end":11.38},{"sentences":[{"text":"Oh, sorry.","start":17.185,"end":17.765,"sentiment":"neutral","sentiment_score":-0.05721960961818695},{"text":"I wasn't sure that 10 10 can't I can't even see that say the name, but I know where you are from now, Ross.","start":17.985,"end":24.545,"sentiment":"neutral","sentiment_score":-0.06006987784833958},{"text":"Thank you.","start":24.545,"end":25.365,"sentiment":"positive","sentiment_score":0.36055345833301544},{"text":"Oh, thank you.","start":34.23,"end":35.29,"sentiment":"neutral","sentiment_score":0.24399982889493307},{"text":"Thank you so much.","start":36.15,"end":37.11,"sentiment":"positive","sentiment_score":0.6359145194292068}],"sentiment":"neutral","sentiment_score":0.06973280552774667,"num_words":35,"start":17.185,"end":37.11},{"sentences":[{"text":"I appreciate that.","start":37.11,"end":38.23,"sentiment":"positive","sentiment_score":0.6464289029439291},{"text":"And I'll get to downloading those this week when I get a chance.","start":38.23,"end":44.555,"sentiment":"positive","sentiment_score":0.38524030492855954},{"text":"I can see the payments come through, so thank you very much.","start":45.735,"end":48.455,"sentiment":"neutral","sentiment_score":0.2619963859518369},{"text":"Appreciate that.","start":48.455,"end":49.435,"sentiment":"positive","sentiment_score":0.45820797979831696},{"text":"Mhmm.","start":52.65,"end":53.15,"sentiment":"neutral","sentiment_score":0.041852548718452454}],"sentiment":"positive","sentiment_score":0.3564398649238771,"num_words":31,"start":37.11,"end":53.15},{"sentences":[{"text":"Yeah.","start":59.93,"end":60.170002,"sentiment":"neutral","sentiment_score":0.09800124168395996},{"text":"That's the best number to call us on.","start":60.170002,"end":62.350002,"sentiment":"neutral","sentiment_score":0.14687566831707954},{"text":"We do.","start":72.15501,"end":72.715004,"sentiment":"neutral","sentiment_score":0.1304853856563568},{"text":"I'm actually a white label reseller.","start":72.715004,"end":74.495,"sentiment":"neutral","sentiment_score":0.12234106287360191},{"text":"So I've got a platform that we Yeah.","start":74.795006,"end":85.54,"sentiment":"neutral","sentiment_score":0.07691917149350047}],"sentiment":"neutral","sentiment_score":0.11533508434891701,"num_words":25,"start":59.93,"end":85.54},{"sentences":[{"text":"Yep.","start":85.54,"end":86.04,"sentiment":"neutral","sentiment_score":0.03783046826720238},{"text":"Ongoing.","start":88.740005,"end":89.240005,"sentiment":"neutral","sentiment_score":0.05085953325033188},{"text":"Yeah.","start":107.145,"end":107.384995,"sentiment":"neutral","sentiment_score":0.12390737235546112},{"text":"That's what I've got.","start":107.384995,"end":108.445,"sentiment":"neutral","sentiment_score":0.1277314554899931},{"text":"I've got I've got the VoIP system that I manage ourselves.","start":108.45,"end":111.189995,"sentiment":"neutral","sentiment_score":0.1277223757722161}],"sentiment":"neutral","sentiment_score":0.11824829607374138,"num_words":18,"start":85.54,"end":111.189995},{"sentences":[{"text":"Well, I'm a white label reseller, so I sell to health care as well.","start":117.49,"end":121.829994,"sentiment":"neutral","sentiment_score":0.0574911678475993},{"text":"I don't I yeah.","start":122.995,"end":124.515,"sentiment":"neutral","sentiment_score":-0.056400856003165245},{"text":"I just don't advertise.","start":124.515,"end":125.655,"sentiment":"neutral","sentiment_score":-0.0809398777782917},{"text":"Yeah.","start":128.995,"end":129.495,"sentiment":"neutral","sentiment_score":0.049252159893512726},{"text":"No worries.","start":130.435,"end":131.175,"sentiment":"neutral","sentiment_score":0.04774715192615986}],"sentiment":"neutral","sentiment_score":0.016010395139455794,"num_words":25,"start":117.49,"end":131.175},{"sentences":[{"text":"But I appreciate the query.","start":131.955,"end":133.415,"sentiment":"neutral","sentiment_score":0.20078340768814087},{"text":"Thanks, Ross.","start":133.475,"end":134.375,"sentiment":"neutral","sentiment_score":0.23334909975528717},{"text":"Cheers.","start":135.475,"end":135.975,"sentiment":"neutral","sentiment_score":0.2797601819038391},{"text":"Bye.","start":136.755,"end":137.255,"sentiment":"neutral","sentiment_score":0.1774917095899582}],"sentiment":"neutral","sentiment_score":0.21420745882723066,"num_words":9,"start":131.955,"end":137.255}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Dina speaking.\n\nChannel 0: Good afternoon, Diana. This is Ross with Tech Home. How are you?\n\nChannel 1: I'm good. What sorry. What was your who who are you?\n\nChannel 0: Diana, my name is Ross calling from Tech Home Systems.\n\nChannel 1: Oh, sorry. I wasn't sure that 10 10 can't I can't even see\n\nChannel 0: Okay.\n\nChannel 1: that say\n\nChannel 0: No\n\nChannel 1: the name,\n\nChannel 0: worries.\n\nChannel 1: but I know where you are from now, Ross. Thank you.\n\nChannel 0: That's great. Diana, actually, I was just confirming that we have made the payment. We have refunded you.\n\nChannel 1: Oh,\n\nChannel 0: Just\n\nChannel 1: thank\n\nChannel 0: checking\n\nChannel 1: you.\n\nChannel 0: in with you.\n\nChannel 1: Thank\n\nChannel 0: Yep.\n\nChannel 1: you so much. I appreciate that. And I'll get to downloading those this week when I get a chance. I can\n\nChannel 0: Mhmm.\n\nChannel 1: see\n\nChannel 0: No\n\nChannel 1: the\n\nChannel 0: worries.\n\nChannel 1: payments come through, so thank you very much. Appreciate that.\n\nChannel 0: All good. No worries. And, Diana,\n\nChannel 1: Mhmm.\n\nChannel 0: one more thing I was checking on. Like, I see you guys are using a toll free number. Right? 1300?\n\nChannel 1: Yeah. That's the best number to call us on.\n\nChannel 0: Yep. So I was just checking in. How do you guys manage your business phone systems? I believe you guys got lots of landlines and all. Correct?\n\nChannel 1: We do. I'm actually a white label reseller. So I've got a platform that we\n\nChannel 0: Okay. So you you are in contract with those guys?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: And how long is the contract?\n\nChannel 1: Ongoing.\n\nChannel 0: Okay. Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices. And we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something.\n\nChannel 1: Yeah. That's\n\nChannel 0: So\n\nChannel 1: what I've got.\n\nChannel 0: yeah.\n\nChannel 1: I've got I've\n\nChannel 0: Mhmm.\n\nChannel 1: got the VoIP system that I manage ourselves.\n\nChannel 0: Okay. That's perfect. And how much do you guys pay for them?\n\nChannel 1: Well, I'm a white label reseller, so I sell to health care as well. I don't\n\nChannel 0: Okay.\n\nChannel 1: I yeah. I just don't advertise.\n\nChannel 0: Okay. Got you. Got you.\n\nChannel 1: Yeah.\n\nChannel 0: No worries.\n\nChannel 1: No\n\nChannel 0: Okay.\n\nChannel 1: worries. But I appreciate\n\nChannel 0: Alright.\n\nChannel 1: the query. Thanks,\n\nChannel 0: Uh-huh.\n\nChannel 1: Ross.\n\nChannel 0: No worries,\n\nChannel 1: Cheers.\n\nChannel 0: Vienna. Yep.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. Bye. Have a good day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.02294691652059555},{"text":"Dina speaking.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.038213176652789116}],"sentiment":"neutral","sentiment_score":0.03312442327539126,"channel":1,"num_words":3,"start":0.96,"end":2.42},{"sentences":[{"text":"Good afternoon, Diana.","start":3.9199998,"end":5.12,"sentiment":"positive","sentiment_score":0.3434020479520162},{"text":"This is Ross with Tech Home.","start":5.12,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3433718631664912},{"text":"How are you?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.2807170699040095}],"sentiment":"neutral","sentiment_score":0.327715711047252,"channel":0,"num_words":12,"start":3.9199998,"end":7.7},{"sentences":[{"text":"I'm good.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.35016652941703796},{"text":"What sorry.","start":9.04,"end":9.44,"sentiment":"neutral","sentiment_score":-0.06770999729633331},{"text":"What was your who who are you?","start":9.44,"end":11.38,"sentiment":"neutral","sentiment_score":-0.04612816630729607}],"sentiment":"neutral","sentiment_score":0.022001445462757892,"channel":1,"num_words":11,"start":8.559999,"end":11.38},{"sentences":[{"text":"Diana, my name is Ross calling from Tech Home Systems.","start":13.04,"end":16.595,"sentiment":"neutral","sentiment_score":-0.001317973667755723}],"sentiment":"neutral","sentiment_score":-0.001317973667755723,"channel":0,"num_words":10,"start":13.04,"end":16.595},{"sentences":[{"text":"Oh, sorry.","start":17.185,"end":17.765,"sentiment":"neutral","sentiment_score":-0.05721960961818695},{"text":"I wasn't sure that 10 10 can't I can't even see","start":17.985,"end":21.425,"sentiment":"neutral","sentiment_score":-0.1061172763055021}],"sentiment":"neutral","sentiment_score":-0.09859455835360748,"channel":1,"num_words":13,"start":17.185,"end":21.425},{"sentences":[{"text":"Okay.","start":21.295,"end":21.695,"sentiment":"neutral","sentiment_score":-0.03085374087095261}],"sentiment":"neutral","sentiment_score":-0.03085374087095261,"channel":0,"num_words":1,"start":21.295,"end":21.695},{"sentences":[{"text":"that say","start":21.425,"end":21.744999,"sentiment":"neutral","sentiment_score":-0.023659530095756054}],"sentiment":"neutral","sentiment_score":-0.023659530095756054,"channel":1,"num_words":2,"start":21.425,"end":21.744999},{"sentences":[{"text":"No","start":21.695,"end":21.935,"sentiment":"neutral","sentiment_score":-0.04806189239025116}],"sentiment":"neutral","sentiment_score":-0.04806189239025116,"channel":0,"num_words":1,"start":21.695,"end":21.935},{"sentences":[{"text":"the name,","start":21.744999,"end":22.404999,"sentiment":"neutral","sentiment_score":-0.07145098596811295}],"sentiment":"neutral","sentiment_score":-0.07145098596811295,"channel":1,"num_words":2,"start":21.744999,"end":22.404999},{"sentences":[{"text":"worries.","start":21.935,"end":22.435,"sentiment":"neutral","sentiment_score":-0.06983275711536407}],"sentiment":"neutral","sentiment_score":-0.06983275711536407,"channel":0,"num_words":1,"start":21.935,"end":22.435},{"sentences":[{"text":"but I know where you are from now, Ross.","start":22.785,"end":24.545,"sentiment":"neutral","sentiment_score":-0.009351777430209849},{"text":"Thank you.","start":24.545,"end":25.365,"sentiment":"positive","sentiment_score":0.36055345833301544}],"sentiment":"neutral","sentiment_score":0.057903719981285656,"channel":1,"num_words":11,"start":22.785,"end":25.365},{"sentences":[{"text":"That's great.","start":26.575,"end":27.395,"sentiment":"positive","sentiment_score":0.5075966119766235},{"text":"Diana, actually, I was just confirming that we have made the payment.","start":28.15,"end":32.010002,"sentiment":"neutral","sentiment_score":0.18552707880735397},{"text":"We have refunded you.","start":32.31,"end":33.93,"sentiment":"neutral","sentiment_score":0.19399040192365646}],"sentiment":"neutral","sentiment_score":0.2231933209631178,"channel":0,"num_words":18,"start":26.575,"end":33.93},{"sentences":[{"text":"Oh,","start":34.23,"end":34.55,"sentiment":"neutral","sentiment_score":0.13853719830513}],"sentiment":"neutral","sentiment_score":0.13853719830513,"channel":1,"num_words":1,"start":34.23,"end":34.55},{"sentences":[{"text":"Just","start":34.31,"end":34.63,"sentiment":"neutral","sentiment_score":0.18474836647510529}],"sentiment":"neutral","sentiment_score":0.18474836647510529,"channel":0,"num_words":1,"start":34.31,"end":34.63},{"sentences":[{"text":"thank","start":34.55,"end":34.79,"sentiment":"neutral","sentiment_score":0.3239285349845886}],"sentiment":"neutral","sentiment_score":0.3239285349845886,"channel":1,"num_words":1,"start":34.55,"end":34.79},{"sentences":[{"text":"checking","start":34.63,"end":35.03,"sentiment":"positive","sentiment_score":0.34670162200927734}],"sentiment":"positive","sentiment_score":0.34670162200927734,"channel":0,"num_words":1,"start":34.63,"end":35.03},{"sentences":[{"text":"you.","start":34.79,"end":35.29,"sentiment":"neutral","sentiment_score":0.26953375339508057}],"sentiment":"neutral","sentiment_score":0.26953375339508057,"channel":1,"num_words":1,"start":34.79,"end":35.29},{"sentences":[{"text":"in with you.","start":35.03,"end":35.93,"sentiment":"neutral","sentiment_score":0.30675644675890607}],"sentiment":"neutral","sentiment_score":0.30675644675890607,"channel":0,"num_words":3,"start":35.03,"end":35.93},{"sentences":[{"text":"Thank","start":36.15,"end":36.39,"sentiment":"positive","sentiment_score":0.5939045548439026}],"sentiment":"positive","sentiment_score":0.5939045548439026,"channel":1,"num_words":1,"start":36.15,"end":36.39},{"sentences":[{"text":"Yep.","start":36.15,"end":36.65,"sentiment":"neutral","sentiment_score":0.2408031225204468}],"sentiment":"neutral","sentiment_score":0.2408031225204468,"channel":0,"num_words":1,"start":36.15,"end":36.65},{"sentences":[{"text":"you so much.","start":36.39,"end":37.11,"sentiment":"positive","sentiment_score":0.6499178409576416},{"text":"I appreciate that.","start":37.11,"end":38.23,"sentiment":"positive","sentiment_score":0.6464289029439291},{"text":"And I'll get to downloading those this week when I get a chance.","start":38.23,"end":44.555,"sentiment":"positive","sentiment_score":0.38524030492855954},{"text":"I can","start":45.735,"end":46.055,"sentiment":"neutral","sentiment_score":0.1029706411063671}],"sentiment":"positive","sentiment_score":0.4334812132375581,"channel":1,"num_words":21,"start":36.39,"end":46.055},{"sentences":[{"text":"Mhmm.","start":45.925003,"end":46.085003,"sentiment":"neutral","sentiment_score":0.0712127536535263}],"sentiment":"neutral","sentiment_score":0.0712127536535263,"channel":0,"num_words":1,"start":45.925003,"end":46.085003},{"sentences":[{"text":"see","start":46.055,"end":46.215,"sentiment":"neutral","sentiment_score":0.06021202355623245}],"sentiment":"neutral","sentiment_score":0.06021202355623245,"channel":1,"num_words":1,"start":46.055,"end":46.215},{"sentences":[{"text":"No","start":46.085003,"end":46.245003,"sentiment":"neutral","sentiment_score":0.1021110936999321}],"sentiment":"neutral","sentiment_score":0.1021110936999321,"channel":0,"num_words":1,"start":46.085003,"end":46.245003},{"sentences":[{"text":"the","start":46.215,"end":46.375,"sentiment":"neutral","sentiment_score":0.10985201597213744}],"sentiment":"neutral","sentiment_score":0.10985201597213744,"channel":1,"num_words":1,"start":46.215,"end":46.375},{"sentences":[{"text":"worries.","start":46.245003,"end":46.745003,"sentiment":"neutral","sentiment_score":0.12093529105186462}],"sentiment":"neutral","sentiment_score":0.12093529105186462,"channel":0,"num_words":1,"start":46.245003,"end":46.745003},{"sentences":[{"text":"payments come through, so thank you very much.","start":46.375,"end":48.455,"sentiment":"positive","sentiment_score":0.34599391371011734},{"text":"Appreciate that.","start":48.455,"end":49.435,"sentiment":"positive","sentiment_score":0.45820797979831696}],"sentiment":"positive","sentiment_score":0.36843672692775725,"channel":1,"num_words":10,"start":46.375,"end":49.435},{"sentences":[{"text":"All good.","start":49.925003,"end":50.645,"sentiment":"positive","sentiment_score":0.34914517402648926},{"text":"No worries.","start":50.645,"end":51.305,"sentiment":"neutral","sentiment_score":0.08868272602558136},{"text":"And, Diana,","start":51.780003,"end":52.98,"sentiment":"neutral","sentiment_score":0.04928572289645672}],"sentiment":"neutral","sentiment_score":0.1623712076495091,"channel":0,"num_words":6,"start":49.925003,"end":52.98},{"sentences":[{"text":"Mhmm.","start":52.65,"end":53.15,"sentiment":"neutral","sentiment_score":0.041852548718452454}],"sentiment":"neutral","sentiment_score":0.041852548718452454,"channel":1,"num_words":1,"start":52.65,"end":53.15},{"sentences":[{"text":"one more thing I was checking on.","start":52.98,"end":55.06,"sentiment":"neutral","sentiment_score":0.028312773842896734},{"text":"Like, I see you guys are using a toll free number.","start":55.06,"end":57.86,"sentiment":"neutral","sentiment_score":0.04904057068580931},{"text":"Right?","start":57.86,"end":58.36,"sentiment":"neutral","sentiment_score":0.04792773351073265},{"text":"1300?","start":58.58,"end":60.04,"sentiment":"neutral","sentiment_score":0.03853945434093475}],"sentiment":"neutral","sentiment_score":0.04120514411479235,"channel":0,"num_words":20,"start":52.98,"end":60.04},{"sentences":[{"text":"Yeah.","start":59.93,"end":60.170002,"sentiment":"neutral","sentiment_score":0.09800124168395996},{"text":"That's the best number to call us on.","start":60.170002,"end":62.350002,"sentiment":"neutral","sentiment_score":0.14687566831707954}],"sentiment":"neutral","sentiment_score":0.14144517646895516,"channel":1,"num_words":9,"start":59.93,"end":62.350002},{"sentences":[{"text":"Yep.","start":62.98,"end":63.3,"sentiment":"neutral","sentiment_score":0.05800538882613182},{"text":"So I was just checking in.","start":63.3,"end":64.5,"sentiment":"neutral","sentiment_score":0.03430780644218127},{"text":"How do you guys manage your business phone systems?","start":64.5,"end":67.24,"sentiment":"neutral","sentiment_score":0.03672300651669502},{"text":"I believe you guys got lots of landlines and all.","start":68.034996,"end":71.395,"sentiment":"neutral","sentiment_score":0.11226350739598275},{"text":"Correct?","start":71.395,"end":71.895,"sentiment":"neutral","sentiment_score":0.0958709716796875}],"sentiment":"neutral","sentiment_score":0.0671431604358885,"channel":0,"num_words":27,"start":62.98,"end":71.895},{"sentences":[{"text":"We do.","start":72.15501,"end":72.715004,"sentiment":"neutral","sentiment_score":0.1304853856563568},{"text":"I'm actually a white label reseller.","start":72.715004,"end":74.495,"sentiment":"neutral","sentiment_score":0.12234106287360191},{"text":"So I've got a platform that we","start":74.795006,"end":78.095,"sentiment":"neutral","sentiment_score":0.08344448677131108}],"sentiment":"neutral","sentiment_score":0.10527523706356684,"channel":1,"num_words":15,"start":72.15501,"end":78.095},{"sentences":[{"text":"Okay.","start":80.75,"end":81.25,"sentiment":"neutral","sentiment_score":0.03396637737751007},{"text":"So you you are in contract with those guys?","start":81.31,"end":84.45,"sentiment":"neutral","sentiment_score":0.025853790135847196}],"sentiment":"neutral","sentiment_score":0.026665048860013484,"channel":0,"num_words":10,"start":80.75,"end":84.45},{"sentences":[{"text":"Yeah.","start":85.060005,"end":85.54,"sentiment":"neutral","sentiment_score":0.031241964548826218},{"text":"Yep.","start":85.54,"end":86.04,"sentiment":"neutral","sentiment_score":0.03783046826720238}],"sentiment":"neutral","sentiment_score":0.0345362164080143,"channel":1,"num_words":2,"start":85.060005,"end":86.04},{"sentences":[{"text":"And how long is the contract?","start":86.59,"end":88.13,"sentiment":"neutral","sentiment_score":0.023143721589197714}],"sentiment":"neutral","sentiment_score":0.023143721589197714,"channel":0,"num_words":6,"start":86.59,"end":88.13},{"sentences":[{"text":"Ongoing.","start":88.740005,"end":89.240005,"sentiment":"neutral","sentiment_score":0.05085953325033188}],"sentiment":"neutral","sentiment_score":0.05085953325033188,"channel":1,"num_words":1,"start":88.740005,"end":89.240005},{"sentences":[{"text":"Okay.","start":90.99,"end":91.49,"sentiment":"neutral","sentiment_score":0.10038532316684724},{"text":"Actually, we even do we provide, you know, businesses with a phone system.","start":91.87,"end":96.645,"sentiment":"neutral","sentiment_score":0.19869740995076987},{"text":"And more importantly, we are working with few medical practices.","start":96.645,"end":100.505,"sentiment":"neutral","sentiment_score":0.19758996218442917},{"text":"And we, yeah, we provide them modern cloud phone system.","start":101.284996,"end":104.565,"sentiment":"neutral","sentiment_score":0.26801123321056364},{"text":"So there's no need of hardware and something.","start":104.565,"end":106.905,"sentiment":"neutral","sentiment_score":0.15512849390506744}],"sentiment":"neutral","sentiment_score":0.20429741804088866,"channel":0,"num_words":42,"start":90.99,"end":106.905},{"sentences":[{"text":"Yeah.","start":107.145,"end":107.384995,"sentiment":"neutral","sentiment_score":0.12390737235546112},{"text":"That's","start":107.384995,"end":107.625,"sentiment":"neutral","sentiment_score":0.11397721618413924}],"sentiment":"neutral","sentiment_score":0.11894229426980019,"channel":1,"num_words":2,"start":107.145,"end":107.625},{"sentences":[{"text":"So","start":107.604996,"end":108.104996,"sentiment":"neutral","sentiment_score":0.1248604580760002}],"sentiment":"neutral","sentiment_score":0.1248604580760002,"channel":0,"num_words":1,"start":107.604996,"end":108.104996},{"sentences":[{"text":"what I've got.","start":107.625,"end":108.445,"sentiment":"neutral","sentiment_score":0.1323162019252777}],"sentiment":"neutral","sentiment_score":0.1323162019252777,"channel":1,"num_words":3,"start":107.625,"end":108.445},{"sentences":[{"text":"yeah.","start":108.244995,"end":108.744995,"sentiment":"neutral","sentiment_score":0.0958610475063324}],"sentiment":"neutral","sentiment_score":0.0958610475063324,"channel":0,"num_words":1,"start":108.244995,"end":108.744995},{"sentences":[{"text":"I've got I've","start":108.45,"end":109.09,"sentiment":"neutral","sentiment_score":0.105086254576842}],"sentiment":"neutral","sentiment_score":0.105086254576842,"channel":1,"num_words":3,"start":108.45,"end":109.09},{"sentences":[{"text":"Mhmm.","start":108.96,"end":109.46,"sentiment":"neutral","sentiment_score":0.08579745143651962}],"sentiment":"neutral","sentiment_score":0.08579745143651962,"channel":0,"num_words":1,"start":108.96,"end":109.46},{"sentences":[{"text":"got the VoIP system that I manage ourselves.","start":109.09,"end":111.189995,"sentiment":"neutral","sentiment_score":0.1362109212204814}],"sentiment":"neutral","sentiment_score":0.1362109212204814,"channel":1,"num_words":8,"start":109.09,"end":111.189995},{"sentences":[{"text":"Okay.","start":112.4,"end":112.72,"sentiment":"neutral","sentiment_score":0.3201057016849518},{"text":"That's perfect.","start":112.72,"end":113.36,"sentiment":"positive","sentiment_score":0.6186112761497498},{"text":"And how much do you guys pay for them?","start":113.36,"end":115.7,"sentiment":"neutral","sentiment_score":0.08897893296347724}],"sentiment":"neutral","sentiment_score":0.1965115542213122,"channel":0,"num_words":12,"start":112.4,"end":115.7},{"sentences":[{"text":"Well, I'm a white label reseller, so I sell to health care as well.","start":117.49,"end":121.829994,"sentiment":"neutral","sentiment_score":0.0574911678475993},{"text":"I don't","start":122.995,"end":123.395004,"sentiment":"neutral","sentiment_score":-0.044800424948334694}],"sentiment":"neutral","sentiment_score":0.04470471874810755,"channel":1,"num_words":16,"start":117.49,"end":123.395004},{"sentences":[{"text":"Okay.","start":123.375,"end":123.875,"sentiment":"neutral","sentiment_score":-0.048396036028862}],"sentiment":"neutral","sentiment_score":-0.048396036028862,"channel":0,"num_words":1,"start":123.375,"end":123.875},{"sentences":[{"text":"I yeah.","start":123.555,"end":124.515,"sentiment":"neutral","sentiment_score":-0.0680012870579958},{"text":"I just don't advertise.","start":124.515,"end":125.655,"sentiment":"neutral","sentiment_score":-0.0809398777782917}],"sentiment":"neutral","sentiment_score":-0.07662701420485973,"channel":1,"num_words":6,"start":123.555,"end":125.655},{"sentences":[{"text":"Okay.","start":127.134995,"end":127.634995,"sentiment":"neutral","sentiment_score":0.008544192649424076},{"text":"Got you.","start":127.935,"end":128.575,"sentiment":"neutral","sentiment_score":0.04229552857577801},{"text":"Got you.","start":128.575,"end":129.295,"sentiment":"neutral","sentiment_score":0.05485670641064644}],"sentiment":"neutral","sentiment_score":0.040569732524454595,"channel":0,"num_words":5,"start":127.134995,"end":129.295},{"sentences":[{"text":"Yeah.","start":128.995,"end":129.495,"sentiment":"neutral","sentiment_score":0.049252159893512726}],"sentiment":"neutral","sentiment_score":0.049252159893512726,"channel":1,"num_words":1,"start":128.995,"end":129.495},{"sentences":[{"text":"No worries.","start":129.295,"end":129.955,"sentiment":"neutral","sentiment_score":0.0550254937261343}],"sentiment":"neutral","sentiment_score":0.0550254937261343,"channel":0,"num_words":2,"start":129.295,"end":129.955},{"sentences":[{"text":"No","start":130.435,"end":130.675,"sentiment":"neutral","sentiment_score":0.04033486172556877}],"sentiment":"neutral","sentiment_score":0.04033486172556877,"channel":1,"num_words":1,"start":130.435,"end":130.675},{"sentences":[{"text":"Okay.","start":130.655,"end":131.155,"sentiment":"neutral","sentiment_score":0.03131011128425598}],"sentiment":"neutral","sentiment_score":0.03131011128425598,"channel":0,"num_words":1,"start":130.655,"end":131.155},{"sentences":[{"text":"worries.","start":130.675,"end":131.175,"sentiment":"neutral","sentiment_score":0.055159442126750946},{"text":"But I appreciate","start":131.955,"end":132.755,"sentiment":"neutral","sentiment_score":0.19056990245978037}],"sentiment":"neutral","sentiment_score":0.15671728737652302,"channel":1,"num_words":4,"start":130.675,"end":132.755},{"sentences":[{"text":"Alright.","start":132.655,"end":133.155,"sentiment":"neutral","sentiment_score":0.24113529920578003}],"sentiment":"neutral","sentiment_score":0.24113529920578003,"channel":0,"num_words":1,"start":132.655,"end":133.155},{"sentences":[{"text":"the query.","start":132.755,"end":133.415,"sentiment":"neutral","sentiment_score":0.2161036655306816},{"text":"Thanks,","start":133.475,"end":133.875,"sentiment":"neutral","sentiment_score":0.31222036480903625}],"sentiment":"neutral","sentiment_score":0.24814256529013315,"channel":1,"num_words":3,"start":132.755,"end":133.875},{"sentences":[{"text":"Uh-huh.","start":133.535,"end":134.035,"sentiment":"neutral","sentiment_score":0.22018460929393768}],"sentiment":"neutral","sentiment_score":0.22018460929393768,"channel":0,"num_words":1,"start":133.535,"end":134.035},{"sentences":[{"text":"Ross.","start":133.875,"end":134.375,"sentiment":"neutral","sentiment_score":0.15447783470153809}],"sentiment":"neutral","sentiment_score":0.15447783470153809,"channel":1,"num_words":1,"start":133.875,"end":134.375},{"sentences":[{"text":"No worries,","start":135.135,"end":135.69499,"sentiment":"neutral","sentiment_score":0.16578073799610138}],"sentiment":"neutral","sentiment_score":0.16578073799610138,"channel":0,"num_words":2,"start":135.135,"end":135.69499},{"sentences":[{"text":"Cheers.","start":135.475,"end":135.975,"sentiment":"neutral","sentiment_score":0.2797601819038391}],"sentiment":"neutral","sentiment_score":0.2797601819038391,"channel":1,"num_words":1,"start":135.475,"end":135.975},{"sentences":[{"text":"Vienna.","start":135.69499,"end":136.19499,"sentiment":"neutral","sentiment_score":0.1481507569551468},{"text":"Yep.","start":136.46887,"end":136.96887,"sentiment":"neutral","sentiment_score":0.13892099261283877}],"sentiment":"neutral","sentiment_score":0.14353587478399277,"channel":0,"num_words":2,"start":135.69499,"end":136.96887},{"sentences":[{"text":"Bye.","start":136.755,"end":137.255,"sentiment":"neutral","sentiment_score":0.1774917095899582}],"sentiment":"neutral","sentiment_score":0.1774917095899582,"channel":1,"num_words":1,"start":136.755,"end":137.255},{"sentences":[{"text":"Cheers.","start":137.26888,"end":137.66887,"sentiment":"neutral","sentiment_score":0.3102942109107971},{"text":"Bye.","start":137.66887,"end":137.82387,"sentiment":"neutral","sentiment_score":0.10064052790403366},{"text":"Have a good day.","start":137.82387,"end":138.96887,"sentiment":"positive","sentiment_score":0.5390725675970316}],"sentiment":"positive","sentiment_score":0.42787083486715954,"channel":0,"num_words":6,"start":137.26888,"end":138.96887}]},"summary":{"result":"success","short":"A representative from Tech Home Systems named Ross calls a customer named Diana to confirm a payment and refund. He also asks about how the customer manage their business phone systems and mentions their use of a toll-free number. Ross explains that his company provides a cloud phone system and works with medical practices. He also asks about the pricing and mentions that he is a white label reseller."},"intents":{"segments":[{"text":"Diana, actually, I was just confirming that we have made the payment. We have refunded you.","start_word":69,"end_word":84,"intents":[{"intent":"Confirm payment","confidence_score":0.5845189}]},{"text":"I appreciate that. And I'll get to downloading those this week when I get a chance. I can Mhmm.","start_word":98,"end_word":116,"intents":[{"intent":"Download files","confidence_score":0.0736117}]},{"text":"How do you guys manage your business phone systems?","start_word":174,"end_word":182,"intents":[{"intent":"Manage phone systems","confidence_score":0.63157165}]},{"text":"I'm actually a white label reseller. So I've got a platform that we Okay.","start_word":196,"end_word":209,"intents":[{"intent":"Provide platform","confidence_score":0.022903256}]},{"text":"Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices. And we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something. Yeah.","start_word":229,"end_word":270,"intents":[{"intent":"Provide phone system","confidence_score":0.1819207}]},{"text":"Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices. And we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something. Yeah. That's So what I've got. yeah. I've got I've Mhmm. got the VoIP system that I manage ourselves. Okay.","start_word":229,"end_word":289,"intents":[{"intent":"Manage phone system","confidence_score":0.33618233}]},{"text":"And how much do you guys pay for them?","start_word":292,"end_word":300,"intents":[{"intent":"Ask price","confidence_score":0.07718846}]},{"text":"Well, I'm a white label reseller, so I sell to health care as well. I don't Okay.","start_word":301,"end_word":317,"intents":[{"intent":"Offer healthcare","confidence_score":0.0006571194}]},{"text":"No worries, Cheers. Vienna. Yep. Bye. Cheers. Bye.","start_word":344,"end_word":351,"intents":[{"intent":"End conversation","confidence_score":0.13470154}]}]},"sentiments":{"segments":[{"text":"Hello? Dina speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.033124424517154694},{"text":"Good afternoon, Diana. This is Ross with Tech Home.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.3407294750213623},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.28495487570762634},{"text":"I'm good.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.35637715458869934},{"text":"What sorry. What was your who who are you? Diana, my name is Ross calling from Tech Home Systems. Oh, sorry. I wasn't sure that 10 10 can't I can't even see Okay. that say No the name, worries. but I know where you are from now, Ross.","start_word":17,"end_word":64,"sentiment":"neutral","sentiment_score":-0.04908982664346695},{"text":"Thank you. That's great.","start_word":65,"end_word":68,"sentiment":"positive","sentiment_score":0.44610464572906494},{"text":"Diana, actually, I was just confirming that we have made the payment. We have refunded you. Oh, Just thank checking you. in with you. Yep.","start_word":69,"end_word":93,"sentiment":"neutral","sentiment_score":0.21528050303459167},{"text":"Thank you so much. I appreciate that. And I'll get to downloading those this week when I get a chance.","start_word":94,"end_word":113,"sentiment":"positive","sentiment_score":0.47626736760139465},{"text":"I can Mhmm. see No the worries.","start_word":114,"end_word":120,"sentiment":"neutral","sentiment_score":0.09134890884160995},{"text":"payments come through, so thank you very much. Appreciate that. All good.","start_word":121,"end_word":132,"sentiment":"positive","sentiment_score":0.3787110447883606},{"text":"No worries. And, Diana, Mhmm. one more thing I was checking on. Like, I see you guys are using a toll free number. Right? 1300? Yeah. That's the best number to call us on. Yep. So I was just checking in. How do you guys manage your business phone systems? I believe you guys got lots of landlines and all. Correct? We do. I'm actually a white label reseller. So I've got a platform that we Okay. So you you are in contract with those guys? Yeah. Yep. And how long is the contract? Ongoing. Okay. Actually, we even do we provide, you know, businesses with a phone system. And more importantly, we are working with few medical practices. And we, yeah, we provide them modern cloud phone system. So there's no need of hardware and something. Yeah. That's So what I've got. yeah. I've got I've Mhmm. got the VoIP system that I manage ourselves. Okay.","start_word":133,"end_word":289,"sentiment":"neutral","sentiment_score":0.10960326870535587},{"text":"That's perfect.","start_word":290,"end_word":291,"sentiment":"positive","sentiment_score":0.6289271116256714},{"text":"And how much do you guys pay for them? Well, I'm a white label reseller, so I sell to health care as well. I don't Okay. I yeah. I just don't advertise. Okay. Got you. Got you. Yeah. No worries. No Okay. worries. But I appreciate Alright. the query. Thanks, Uh-huh. Ross. No worries, Cheers. Vienna. Yep. Bye. Cheers. Bye.","start_word":292,"end_word":351,"sentiment":"neutral","sentiment_score":0.09507641196250916},{"text":"Have a good day.","start_word":352,"end_word":355,"sentiment":"positive","sentiment_score":0.7117503881454468}],"average":{"sentiment":"neutral","sentiment_score":0.14561202860324182}}}}