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Vicky speaking.\n\nChannel 0: Hi, miss Vicky. This is Abby, ma'am, from TechnoOne in Springfield, Brisbane. Is this miss Vicky Nammayer in\n\nChannel 1: Yes.\n\nChannel 0: EA\n\nChannel 1: Yep.\n\nChannel 0: .net? Okay. Ma'am,\n\nChannel 1: Yep.\n\nChannel 0: Daniel Daniel from TechnoONE asked me to reach out to you to confirm if this is still the same or correct. Because I've spoken with you in the past, I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month.\n\nChannel 1: I don't know what I don't know what you mean IT review.\n\nChannel 0: Like, IT review, like, a quick gap analysis in handling your IT support, your cybersecurity system.\n\nChannel 1: Yeah. No. We've I I don't work. I'm retired. So\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: okay.\n\nChannel 1: don't know.\n\nChannel 0: You're no longer\n\nChannel 1: Yeah.\n\nChannel 0: working,\n\nChannel 1: No.\n\nChannel 0: in your company. Alright. 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let him","start":58.060875,"end":58.620876,"sentiment":"neutral","sentiment_score":0.29210034012794495}],"sentiment":"neutral","sentiment_score":0.30051110684871674,"channel":0,"num_words":4,"start":57.820877,"end":58.620876},{"sentences":[{"text":"Nice.","start":58.460873,"end":58.960873,"sentiment":"neutral","sentiment_score":0.3098568320274353}],"sentiment":"neutral","sentiment_score":0.3098568320274353,"channel":1,"num_words":1,"start":58.460873,"end":58.960873},{"sentences":[{"text":"know.","start":58.620876,"end":58.860874,"sentiment":"neutral","sentiment_score":0.2842751145362854},{"text":"Take care.","start":58.860874,"end":59.500877,"sentiment":"neutral","sentiment_score":0.2784438282251358},{"text":"Bye","start":59.500877,"end":59.740875,"sentiment":"neutral","sentiment_score":0.1333545744419098}],"sentiment":"neutral","sentiment_score":0.2436293363571167,"channel":0,"num_words":4,"start":58.620876,"end":59.740875},{"sentences":[{"text":"K.","start":59.580875,"end":59.900875,"sentiment":"neutral","sentiment_score":0.11205597221851347}],"sentiment":"neutral","sentiment_score":0.11205597221851347,"channel":1,"num_words":1,"start":59.580875,"end":59.900875},{"sentences":[{"text":"bye.","start":59.740875,"end":60.240875,"sentiment":"neutral","sentiment_score":0.09604290127754211}],"sentiment":"neutral","sentiment_score":0.09604290127754211,"channel":0,"num_words":1,"start":59.740875,"end":60.240875},{"sentences":[{"text":"Bye.","start":59.900875,"end":60.400875,"sentiment":"neutral","sentiment_score":0.05171233043074608}],"sentiment":"neutral","sentiment_score":0.05171233043074608,"channel":1,"num_words":1,"start":59.900875,"end":60.400875}]},"summary":{"result":"success","short":"A representative from TechnoOne in Brisbane is calling a customer named Vicky Nammayer to confirm if her IT review is still scheduled for the middle of the year. The representative explains that Vicky had previously spoken with someone from the company about IT support and cybersecurity systems, but Vicky informs the representative that she is retired and is no longer working in the company. The call ends with the representative thanking Vicky and saying goodbye."},"intents":{"segments":[{"text":"This is Abby, ma'am, from TechnoOne in Springfield, Brisbane. Is this miss Vicky Nammayer in Yes. EA Yep.","start_word":6,"end_word":23,"intents":[{"intent":"Confirm identity","confidence_score":0.7611975}]},{"text":"Because I've spoken with you in the past, I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month.","start_word":49,"end_word":81,"intents":[{"intent":"Provide note","confidence_score":0.070794985}]},{"text":"We've I I don't work. I'm retired. So Oh, I okay. don't know. You're no longer Yeah. working, No. in your company. Alright.","start_word":112,"end_word":134,"intents":[{"intent":"Refuse offer","confidence_score":0.011825621}]},{"text":"I'll let him Nice. know. Take care. Bye K. bye. Bye.","start_word":148,"end_word":158,"intents":[{"intent":"End conversation","confidence_score":0.3013167}]}]},"sentiments":{"segments":[{"text":"Hello. Vicky speaking. Hi, miss Vicky. This is Abby, ma'am, from TechnoOne in Springfield, Brisbane. Is this miss Vicky Nammayer in Yes. EA Yep. .net? Okay. Ma'am, Yep. Daniel Daniel from TechnoONE asked me to reach out to you to confirm if this is still the same or correct. Because I've spoken with you in the past, I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is this month. I don't know what I don't know what you mean IT review. Like, IT review, like, a quick gap analysis in handling your IT support, your cybersecurity system. Yeah. No. We've I I don't work. I'm retired. So Oh, I okay. don't know. You're no longer Yeah. working, No. in your company. Alright. Thank you, ma'am. No. No problem. Okay. Thank you.","start_word":0,"end_word":143,"sentiment":"neutral","sentiment_score":-0.024856187403202057},{"text":"Thank Take you.","start_word":144,"end_word":146,"sentiment":"positive","sentiment_score":0.403771460056305},{"text":"care. I'll let him Nice. know. Take care. Bye K. bye. Bye.","start_word":147,"end_word":158,"sentiment":"neutral","sentiment_score":0.2121051549911499}],"average":{"sentiment":"neutral","sentiment_score":0.003943747583530293}}}}