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How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call. This is just real quick. We'd like to confirm if you received our email in reference to your delivery fee for the free router associated to your twelve month contract. Oh, that's great to hear. Have you processed your payment via BPAY? Oh, okay. That's great to hear. Let me just go ahead and check on here. Just making sure that you've got it. But, anyway, I'm checking here as well, one moment. Okay? In that way, we could instruct our team to send your router. Bear with me. Okay. Oh, yeah. I do see in here it's been paid. Thank you so much. We will go ahead and update our provisioning team to send your router. Okay? Technically, once the router has been dispatched, you will receive the three to five days. That's for standard. And then once you receive the router, it's just like plug in and play. 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quick.","start":29.41,"end":30.53,"sentiment":"positive","sentiment_score":0.5259142577648163},{"text":"We'd like to confirm if you received our email in reference to your delivery fee for the free router associated to your twelve month contract.","start":30.53,"end":39.989998,"sentiment":"neutral","sentiment_score":0.13434167414903642}],"sentiment":"neutral","sentiment_score":0.3225939699345165,"channel":0,"num_words":45,"start":24.994999,"end":39.989998},{"sentences":[{"text":"I've already paid for it.","start":40.36,"end":41.72,"sentiment":"neutral","sentiment_score":0.0702936477959156},{"text":"Yeah.","start":41.72,"end":42.22,"sentiment":"neutral","sentiment_score":0.08235971629619598}],"sentiment":"neutral","sentiment_score":0.072304659212629,"channel":1,"num_words":6,"start":40.36,"end":42.22},{"sentences":[{"text":"Oh, that's great to hear.","start":43.415,"end":44.955,"sentiment":"neutral","sentiment_score":0.24795916080474853},{"text":"Have you processed your payment via BPAY?","start":45.415,"end":47.755,"sentiment":"neutral","sentiment_score":0.06632923627538341}],"sentiment":"neutral","sentiment_score":0.14200837149595222,"channel":0,"num_words":12,"start":43.415,"end":47.755},{"sentences":[{"text":"I've already paid.","start":48.175,"end":48.815,"sentiment":"neutral","sentiment_score":0.005393814605971177},{"text":"I paid last night, and I've received an invoice about the payment.","start":48.815,"end":51.875,"sentiment":"neutral","sentiment_score":0.007271591496343414}],"sentiment":"neutral","sentiment_score":0.006896036118268967,"channel":1,"num_words":15,"start":48.175,"end":51.875},{"sentences":[{"text":"Oh, okay.","start":53.015,"end":53.815002,"sentiment":"neutral","sentiment_score":0.08483099192380905},{"text":"That's great to hear.","start":53.815002,"end":54.695,"sentiment":"neutral","sentiment_score":0.31146053969860077},{"text":"Let me just go ahead and check on here.","start":54.695,"end":56.955,"sentiment":"neutral","sentiment_score":0.12488100594944423},{"text":"Just making sure that you've got it.","start":57.32,"end":59.96,"sentiment":"neutral","sentiment_score":0.1134682297706604},{"text":"But, anyway, I'm checking here as well, one moment.","start":59.96,"end":62.2,"sentiment":"neutral","sentiment_score":0.05971365835931566}],"sentiment":"neutral","sentiment_score":0.12487528160695106,"channel":0,"num_words":31,"start":53.015,"end":62.2},{"sentences":[{"text":"Okay?","start":62.2,"end":62.6,"sentiment":"neutral","sentiment_score":0.06164173781871796},{"text":"In that way, we could instruct our team to send your router.","start":62.6,"end":66.78,"sentiment":"neutral","sentiment_score":0.07689264634003241},{"text":"Bear with me.","start":67.16,"end":68.22,"sentiment":"neutral","sentiment_score":0.03866198969384035},{"text":"Okay.","start":70.51501,"end":70.995,"sentiment":"neutral","sentiment_score":0.035278964787721634},{"text":"Oh, yeah.","start":70.995,"end":71.475006,"sentiment":"neutral","sentiment_score":0.0384767260402441}],"sentiment":"neutral","sentiment_score":0.06381957262362305,"channel":0,"num_words":19,"start":62.2,"end":71.475006},{"sentences":[{"text":"I do see in here it's been paid.","start":71.475006,"end":73.235,"sentiment":"neutral","sentiment_score":0.0538547127507627},{"text":"Thank you so much.","start":73.235,"end":74.215004,"sentiment":"neutral","sentiment_score":0.3278321549296379},{"text":"We will go ahead and update our provisioning team to send your router.","start":74.595,"end":79.315,"sentiment":"neutral","sentiment_score":0.1283225015952037},{"text":"Okay?","start":79.315,"end":79.815,"sentiment":"neutral","sentiment_score":0.04462018981575966}],"sentiment":"neutral","sentiment_score":0.13288380893377158,"channel":0,"num_words":26,"start":71.475006,"end":79.815},{"sentences":[{"text":"Okay.","start":79.935,"end":80.335,"sentiment":"neutral","sentiment_score":0.01172040868550539},{"text":"How long will it take?","start":80.335,"end":81.475,"sentiment":"neutral","sentiment_score":-0.007254249975085258}],"sentiment":"neutral","sentiment_score":-0.004091806864986817,"channel":1,"num_words":6,"start":79.935,"end":81.475},{"sentences":[{"text":"Technically, once the router has been dispatched, you will receive the three to five days.","start":83.29,"end":89.229996,"sentiment":"neutral","sentiment_score":0.035089596485098205},{"text":"That's for standard.","start":89.77,"end":90.909996,"sentiment":"neutral","sentiment_score":0.05686008930206299}],"sentiment":"neutral","sentiment_score":0.03871801195459233,"channel":0,"num_words":18,"start":83.29,"end":90.909996},{"sentences":[{"text":"Alright.","start":91.65,"end":91.73,"sentiment":"neutral","sentiment_score":0.09199394285678864},{"text":"Okay.","start":91.73,"end":92.23,"sentiment":"neutral","sentiment_score":0.09636004269123076}],"sentiment":"neutral","sentiment_score":0.0941769927740097,"channel":1,"num_words":2,"start":91.65,"end":92.23},{"sentences":[{"text":"And then once you receive the router, it's just like plug in and play.","start":92.01,"end":95.705,"sentiment":"neutral","sentiment_score":0.12706274858542851},{"text":"But if you need any assistance to get connected to the active service, just let us know and our tech rep is ready to assist you.","start":95.705,"end":102.825,"sentiment":"neutral","sentiment_score":0.12321059692364472},{"text":"Okay?","start":102.825,"end":103.325,"sentiment":"neutral","sentiment_score":0.08819019049406052}],"sentiment":"neutral","sentiment_score":0.12367180952938592,"channel":0,"num_words":41,"start":92.01,"end":103.325},{"sentences":[{"text":"Alright.","start":103.605,"end":104.005,"sentiment":"neutral","sentiment_score":0.14865261316299438},{"text":"Thank you.","start":104.005,"end":104.745,"sentiment":"neutral","sentiment_score":0.25517886132001877}],"sentiment":"neutral","sentiment_score":0.21967011193434396,"channel":1,"num_words":3,"start":103.605,"end":104.745},{"sentences":[{"text":"Alright.","start":105.27288,"end":105.672874,"sentiment":"neutral","sentiment_score":0.25142523646354675},{"text":"Thank you so much.","start":105.672874,"end":106.55288,"sentiment":"positive","sentiment_score":0.4697610065340996},{"text":"Have a good one, and be safe.","start":106.55288,"end":108.23288,"sentiment":"positive","sentiment_score":0.4581830246107919},{"text":"Bye bye.","start":108.23288,"end":108.97288,"sentiment":"neutral","sentiment_score":0.16811728477478027}],"sentiment":"positive","sentiment_score":0.4052846431732178,"channel":0,"num_words":14,"start":105.27288,"end":108.97288},{"sentences":[{"text":"Bye.","start":108.485,"end":108.985,"sentiment":"neutral","sentiment_score":0.12073632329702376},{"text":"Bye.","start":109.045,"end":109.545,"sentiment":"neutral","sentiment_score":0.07278326153755188}],"sentiment":"neutral","sentiment_score":0.09675979241728783,"channel":1,"num_words":2,"start":108.485,"end":109.545}]},"summary":{"result":"success","short":"A representative from Airtel account called to confirm a payment for a free router and to update the customer's delivery fee. The customer had already paid and received an invoice, but the representative checked and confirmed the payment and promised to send the router. The customer was informed that they would receive the router within three to five days and that the technician would assist them with connecting to the active service."},"intents":{"segments":[{"text":"We'd like to confirm if you received our email in reference to your delivery fee for the free router associated to your twelve month contract. I've already paid for it. Yeah.","start_word":75,"end_word":105,"intents":[{"intent":"Confirm payment","confidence_score":0.33093575}]},{"text":"We will go ahead and update our provisioning team to send your router. Okay? Okay.","start_word":195,"end_word":209,"intents":[{"intent":"Update provisioning","confidence_score":0.13870016}]},{"text":"And then once you receive the router, it's just like plug in and play. But if you need any assistance to get connected to the active service, just let us know and our tech rep is ready to assist you. Okay? Alright.","start_word":235,"end_word":276,"intents":[{"intent":"Provide assistance","confidence_score":0.029020341}]},{"text":"Thank you so much. Have a good one, and be safe. Bye bye. Bye. Bye.","start_word":280,"end_word":294,"intents":[{"intent":"End call","confidence_score":0.024704074}]}]},"sentiments":{"segments":[{"text":"But if he doesn't if Hi. he Good doesn't afternoon. graduate, This is Airtel account. then he's Am I speaking to Shimmeri Oh, Ohabasir? god. Sorry. Hello? Hello? Hi. Yeah. Good afternoon. This is Melissa from Airtel account. Am I speaking to Shimeri Obasirim? Yes. Hi. How are you today?","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":0.030509399250149727},{"text":"I'm good.","start_word":50,"end_word":51,"sentiment":"positive","sentiment_score":0.3833650350570678},{"text":"How are you?","start_word":52,"end_word":54,"sentiment":"neutral","sentiment_score":0.27043190598487854},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call. This is just real quick.","start_word":55,"end_word":74,"sentiment":"positive","sentiment_score":0.5378065705299377},{"text":"We'd like to confirm if you received our email in reference to your delivery fee for the free router associated to your twelve month contract. I've already paid for it. Yeah. Oh, that's great to hear. Have you processed your payment via BPAY? I've already paid. I paid last night, and I've received an invoice about the payment. Oh, okay. That's great to hear. Let me just go ahead and check on here. Just making sure that you've got it. But, anyway, I'm checking here as well, one moment. Okay? In that way, we could instruct our team to send your router. Bear with me. Okay. Oh, yeah. I do see in here it's been paid. Thank you so much. We will go ahead and update our provisioning team to send your router. Okay? Okay. How long will it take? Technically, once the router has been dispatched, you will receive the three to five days. That's for standard. Alright. Okay. And then once you receive the router, it's just like plug in and play. But if you need any assistance to get connected to the active service, just let us know and our tech rep is ready to assist you. Okay? Alright. Thank you. Alright.","start_word":75,"end_word":279,"sentiment":"neutral","sentiment_score":0.09996896982192992},{"text":"Thank you so much. Have a good one, and be safe.","start_word":280,"end_word":290,"sentiment":"positive","sentiment_score":0.46086955070495605},{"text":"Bye bye. Bye. Bye.","start_word":291,"end_word":294,"sentiment":"neutral","sentiment_score":0.13563930988311768}],"average":{"sentiment":"neutral","sentiment_score":0.1311863440859019}}}}