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Good afternoon. This is from Airtel. Yes. Mhmm.\n\nOkay. I see. Hold on. Let me check on your end. May I have your full name, please?\n\nOkay. Is it okay if I put you on hold? Let me just check your account with you. K. Hang on.\n\nHello, Tristy? Yes. Thank you for waiting. May I know how many of you are using or using the the Internet? Any devices connected?\n\nMhmm. Okay. Because upon checking here, there seems to be no issue. So what we did is reboot the service on our end. And for it to take back, can we do a full power cycle with the router?\n\nPlease unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So I'll this step in your account. Yeah.\n\nAnd if the issue is still there after the twenty minute wait, please don't to call us back so we can continue with the next steps or escalate the issue if needed. 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I was trying to get in touch because I sent I started my Wi Fi yesterday, and it was the whole thing because it wouldn't start properly. And now the connection is really bad. Like, it's super slow, and everything's buffering. Prestige Shaw. Yeah. Hello? Yeah. Just the two of us. Just me and my partner. That's it. Yeah. Uh-huh. Uh-huh. Okay. Okay. Yeah. Okay. 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I was trying to get in touch because I sent I started my Wi Fi yesterday, and it was the whole thing because it wouldn't start properly. And now the connection is really bad. Like, it's super slow, and everything's buffering. Prestige Shaw.\n\nYeah. Hello? Yeah. Just the two of us. Just me and my partner.\n\nThat's it. Yeah. Uh-huh. Uh-huh. Okay.\n\nOkay. Yeah. Okay. 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Good afternoon. This is from Airtel.\n\nChannel 1: Hi. I was\n\nChannel 0: Yes.\n\nChannel 1: trying to get in touch because I sent I started my Wi Fi yesterday, and it was the whole thing because it wouldn't start properly. And now the connection is really bad. Like, it's super slow, and everything's buffering.\n\nChannel 0: Mhmm. Okay. I see. Hold on. Let me check on your end.\n\nMay I have your full name, please?\n\nChannel 1: Prestige Shaw.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Yeah.\n\nChannel 0: check your account with you. K. Hang on. Hello, Tristy?\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Yes. Thank you for waiting. May I know how many of you are using or using the the Internet? Any\n\nChannel 1: Just the\n\nChannel 0: devices\n\nChannel 1: two of us.\n\nChannel 0: connected? Mhmm.\n\nChannel 1: Just me and my partner. That's it.\n\nChannel 0: Okay. Because upon checking here, there seems to be no issue. So what we did is reboot\n\nChannel 1: Yeah.\n\nChannel 0: the service on our end.\n\nChannel 1: Uh-huh.\n\nChannel 0: And for it to take back, can we do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So\n\nChannel 1: Uh-huh. Okay.\n\nChannel 0: I'll this step in your account. Yeah. And if the issue is still there after the twenty minute wait, please don't to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Okay.\n\nChannel 0: So after this rebooting, if it still doesn't the changes with the speed, I'm going to request you run a speed test\n\nChannel 1: Yeah.\n\nChannel 0: via email. Yeah. I'm going to send you the instruction if ever this doesn't work.\n\nChannel 1: Okay.\n\nChannel 0: Okay then.\n\nChannel 1: Thank\n\nChannel 0: Just give us a callback. Thank you. Bye. 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it to take back, can we do a full power cycle with the router?","start":189.055,"end":193.235,"sentiment":"neutral","sentiment_score":0.008459755801595747},{"text":"Please unplug the router.","start":193.775,"end":195.235,"sentiment":"neutral","sentiment_score":-0.04485289938747883},{"text":"Keep it unplugged for twenty minutes.","start":195.935,"end":198.115,"sentiment":"neutral","sentiment_score":-0.04493595100939274},{"text":"After that, plug it back in and check your Internet 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please don't to call us back so we can continue with the next steps or escalate the issue if needed.","start":205.62,"end":215.395,"sentiment":"neutral","sentiment_score":-0.27000962011516094}],"sentiment":"neutral","sentiment_score":-0.21886272525462586,"channel":0,"num_words":39,"start":203.14,"end":215.395},{"sentences":[{"text":"Okay.","start":215.535,"end":216.035,"sentiment":"neutral","sentiment_score":-0.035138413310050964}],"sentiment":"neutral","sentiment_score":-0.035138413310050964,"channel":1,"num_words":1,"start":215.535,"end":216.035},{"sentences":[{"text":"So after this rebooting, if it still doesn't the changes with the speed, I'm going to request you run a speed 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callback.","start":235.72894,"end":237.02893,"sentiment":"neutral","sentiment_score":0.16563030779361726},{"text":"Thank you.","start":237.08894,"end":237.80893,"sentiment":"neutral","sentiment_score":0.292356476187706},{"text":"Bye.","start":237.80893,"end":238.12894,"sentiment":"neutral","sentiment_score":0.26140350103378296},{"text":"Have a","start":238.12894,"end":238.36894,"sentiment":"positive","sentiment_score":0.37140339612960815}],"sentiment":"neutral","sentiment_score":0.24170747846364976,"channel":0,"num_words":10,"start":235.72894,"end":238.36894},{"sentences":[{"text":"you.","start":238.345,"end":238.845,"sentiment":"neutral","sentiment_score":0.3205225467681885}],"sentiment":"neutral","sentiment_score":0.3205225467681885,"channel":1,"num_words":1,"start":238.345,"end":238.845},{"sentences":[{"text":"great day.","start":238.36894,"end":239.10893,"sentiment":"positive","sentiment_score":0.39836834371089935}],"sentiment":"positive","sentiment_score":0.39836834371089935,"channel":0,"num_words":2,"start":238.36894,"end":239.10893}]},"summary":{"result":"success","short":"The customer, Prestige Shaw, called Airtel because their girlfriend's Wi Fi service wasn't working properly. The agent checked the customer's account and found no issues, and asked them to reboot their router to check their internet connection. The agent also requested a speed test via email and instructed the customer to call back if the test didn't work."},"intents":{"segments":[{"text":"trying to get in touch because I sent I started my Wi Fi yesterday, and it was the whole thing because it wouldn't start properly. And now the connection is really bad. Like, it's super slow, and everything's buffering. Mhmm. Okay.","start_word":11,"end_word":51,"intents":[{"intent":"Request technical assistance","confidence_score":0.021828182}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is from Airtel. Hi. I was Yes. trying to get in touch because I sent I started my Wi Fi yesterday, and it was the whole thing because it wouldn't start properly.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":-0.08991257101297379},{"text":"And now the connection is really bad. Like, it's super slow, and everything's buffering.","start_word":36,"end_word":49,"sentiment":"negative","sentiment_score":-0.6303818225860596},{"text":"Mhmm. Okay. I see. Hold on. Let me check on your end. May I have your full name, please? Prestige Shaw. Okay. Is it okay if I put you on hold? Let me just Yeah. check your account with you. K. Hang on. Hello, Tristy? Hello? Yeah. Yes. Thank you for waiting. May I know how many of you are using or using the the Internet? Any Just the devices two of us. connected? Mhmm. Just me and my partner. That's it. Okay. Because upon checking here, there seems to be no issue. So what we did is reboot Yeah. the service on our end. Uh-huh. And for it to take back, can we do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So Uh-huh. Okay. I'll this step in your account. Yeah. And if the issue is still there after the twenty minute wait, please don't to call us back so we can continue with the next steps or escalate the issue if needed. Okay. So after this rebooting, if it still doesn't the changes with the speed, I'm going to request you run a speed test Yeah. via email. Yeah. I'm going to send you the instruction if ever this doesn't work. Okay. Okay then. Thank Just give us a callback. Thank you. Bye.","start_word":50,"end_word":285,"sentiment":"neutral","sentiment_score":-0.022317657247185707},{"text":"Have a you. great day.","start_word":286,"end_word":290,"sentiment":"positive","sentiment_score":0.3936196863651275}],"average":{"sentiment":"neutral","sentiment_score":-0.0557335372110015}}}}