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So you already have the router? Mhmm. And the PPPoE. Mhmm. And mhmm. You mean you have entered the PPPoE credentials at the router's interface? Okay. Okay. Let me just check your account for that so that I can provide the correct credentials. So you're now on the router's interface? Mhmm. Can you see the p mhmm. Can you see the PPPOE username and PPPOE password? Can you see mhmm. Mhmm. Can you see a connection type? Yeah. Yeah. The connection type. Mhmm. Can you yeah. Can you click the connection type PPPoE? You can click it. But does it ask a username and password? Yes. Mhmm. Yeah. That's correct. It should be Okay. Yeah. So the username is l n dash o r one zero one. Mhmm. K o. Mhmm. Correct. Can you click save? There's no save? Okay. Since the mhmm. Yeah. After you mhmm. Mhmm. So after the yeah. After the credentials have been entered, you should be able to use the Internet. But since mhmm. Since the Internet is still not working, I think the router is not compatible with the service. That's why even though the PPPoE username and password is correct, we cannot mhmm. Because for mhmm. Yeah. Because for Linham Networks, the compatible router is a x 3,000 dual band Wi Fi six router k seven. Yeah. That's why even though the credentials is correct, it's not establishing a connection. Can you send me a picture of that router via email? Yeah. Because it's not authenticating. Yeah. Okay. I'll inform our accounts department for them to send you the invoice for $30. Then once we receive the payment, we'll then send you the router via Australian post express postage. Okay. Okay. Invoice. Mhmm. Okay. Sure. I'll forward this to our accounts department. Then I'll get Mhmm. Sorry? Unfortunately, no. Because I want invoice is needed for us to make a payment. Yeah. So our account yeah. Our accounts department should be process an invoice first before we proceed with the payment. Yeah. 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Good afternoon. This is Marie from Ertog tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. May I have your full name, please, for me to check your account? Okay. Mhmm.\n\nSo you already have the router? Mhmm. And the PPPoE. Mhmm. And mhmm.\n\nYou mean you have entered the PPPoE credentials at the router's interface? Okay. Okay. Let me just check your account for that so that I can provide the correct credentials. So you're now on the router's interface?\n\nMhmm. Can you see the p mhmm. Can you see the PPPOE username and PPPOE password? Can you see mhmm. Mhmm.\n\nCan you see a connection type? Yeah. Yeah. The connection type. Mhmm.\n\nCan you yeah. Can you click the connection type PPPoE? You can click it. But does it ask a username and password? Yes.\n\nMhmm. Yeah. That's correct. It should be Okay. Yeah.\n\nSo the username is l n dash o r one zero one. Mhmm. K o. Mhmm. Correct.\n\nCan you click save? There's no save? Okay. Since the mhmm. Yeah.\n\nAfter you mhmm. Mhmm. So after the yeah. After the credentials have been entered, you should be able to use the Internet. But since mhmm.\n\nSince the Internet is still not working, I think the router is not compatible with the service. That's why even though the PPPoE username and password is correct, we cannot mhmm. Because for mhmm. Yeah. Because for Linham Networks, the compatible router is a x 3,000 dual band Wi Fi six router k seven.\n\nYeah. That's why even though the credentials is correct, it's not establishing a connection. Can you send me a picture of that router via email? Yeah. Because it's not authenticating.\n\nYeah. Okay. I'll inform our accounts department for them to send you the invoice for $30. Then once we receive the payment, we'll then send you the router via Australian post express postage. Okay.\n\nOkay. Invoice. Mhmm. Okay. Sure.\n\nI'll forward this to our accounts department. Then I'll get Mhmm. Sorry? Unfortunately, no. Because I want invoice is needed for us to make a payment.\n\nYeah. So our account yeah. Our accounts department should be process an invoice first before we proceed with the payment. Yeah. Okay then.\n\nNote it. I'm the one who will inform our accounts department, and they'll they'll call you or email you if ever for the payment instruction. Okay. Okay. Thank you.\n\nYeah. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2226367294788361},{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4858357012271881},{"text":"This is Marie from Ertog tech support.","start":1.1999999,"end":3.54,"sentiment":"positive","sentiment_score":0.4127610538687025},{"text":"How can I assist you today?","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.3047536338369052},{"text":"Mhmm.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04421326890587807}],"sentiment":"positive","sentiment_score":0.3503747400553787,"num_words":17,"start":0.16,"end":6.8199997},{"sentences":[{"text":"Mhmm.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.046206653118133545},{"text":"Okay.","start":27.9,"end":28.4,"sentiment":"neutral","sentiment_score":0.08546216040849686},{"text":"May I 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My name is Jeff Graham. I finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now. Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m. Date of birth Date of birth. Yeah. My son's an IT tech administrator. He's been doing that for twenty years, and he had one. And he came over, and he hooked it all up, and he accessed the modems. And all I need for you is for you to do what you have to do to connect me. Sorry? No. You talk too fast. And just yeah. He's down on that connection type PPE. My son set it up. You just gotta tell me what to do next. My son set it all up. I just opened it up. He said don't unplug it. Just open it up and ring you guys. So what do I do? I got Internet. Internet status. Connection type. Triple p o e. Internet IP address. Zero point zero zero zero. WAN MAC address. 664. Blah blah blah. What do you wanna know? Come on. Tell me what I need to know. Connect me to the Internet. T three LinkArcherC50. Where where what? Internet status. What do you want me to click? Archer c 50. Device name? What? L o t. Network name, TP Link l o t. I don't know where the what what do I click on? I don't know what I'm you're not helping much. Mesh devices. Where would that be? Connection type, triple three o e. Internet. IP address is zero point zero zero zero. There you go. It doesn't do not nothing. There's nothing wrong. There's nothing to click on. Nothing there. Where am I supposed to be? In I'm in the modems. Alright? I'm in the modem. Network map. Internet. Okay. Username. Internet connection type, PPE. Select this type. It's not I found it. Hang on. You're not telling me what to click on. This is a TP Link Archer c 50. Okay. Username, l n o r one zero one two eight six at rid of networks dot a u. Password, No username. Okay. Password date, Air, AIR, PatmorenoR101286O. Am I in the right place now? You hung up on me. One zero one two 86@lynhn n networks dot a u. Alright. And the password is AIRNOR101286ORD. Okay. That's all in there. Nissan door is done though. What do I click on? No. No. It's already saved. Smart connect enabled. 2.4 enabled. I've changed the network, the Wi Fi to just Wi Fi, and I've changed the password. Now I'm in wireless. I'll go advanced. Router mode, current, network, I don't know where I'm supposed to be. You can't tell me where I'm supposed to be in this app. I'm guessing you. You're not helping me. They're out of mode. Code. Access point mode. So you some set it up. I just need to know what I gotta fucking do next. I don't know. He said you have to switch the switch. He said you have to switch the switch or press the button. Can't you do what you just won't have to do? I don't know what to do. You're not helping. I see 12 100 Wi Fi router dual band. Okay? Is that suitable? You tell me. I've got a TP with AC 1,200 Wi Fi router dual band. It's an RTC 50. Look it up and tell me if my router's wrong or not. Prove it. Prove that the router's wrong. It stopped where? My mind's not good enough. TP Link. AC 1,200 Wi Fi router. Dual band. It's an Archer c 50. You just do the Archer c 50 router, and then it'll come up. You look at the old pictures. Oh, send me. I'll pay you back. I got a message. Right? Yeah. I'll read the message to you. This is why I'm ringing. Dear Jeffrey, our back end team has approved the free router for you. Also, I tried calling you but couldn't reach me. That was today. Now you need to pay the $30 express delivery fee with delivery expected with one to three business days. Please consider me if you'd like to proceed. Okay. Send me the router. I'll pay the $30. Okay. Well, send me a email or a message with prepaid numbers or something like that so I can pay it. Okay? I'll pay it with a card. Can I pay it now? Can I pay it now to you? Can I pay that $30 now to you on the phone? No. Okay. Well, yeah. Well, send me an invoice. Yeah. So you can arrange that you arrange that for me. Do you get or do I have to ring them now? Okay. You do Okay. Yep. All good. No worries. Okay. Thank you very much. No worries. Bye bye. Yeah. 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My name is Jeff Graham. I finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now. Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m. Date of birth Date of birth.\n\nYeah. My son's an IT tech administrator. He's been doing that for twenty years, and he had one. And he came over, and he hooked it all up, and he accessed the modems. And all I need for you is for you to do what you have to do to connect me.\n\nSorry? No. You talk too fast. And just yeah. He's down on that connection type PPE.\n\nMy son set it up. You just gotta tell me what to do next. My son set it all up. I just opened it up. He said don't unplug it.\n\nJust open it up and ring you guys. So what do I do? I got Internet. Internet status. Connection type.\n\nTriple p o e. Internet IP address. Zero point zero zero zero. WAN MAC address. 664.\n\nBlah blah blah. What do you wanna know? Come on. Tell me what I need to know. Connect me to the Internet.\n\nT three LinkArcherC50. Where where what? Internet status. What do you want me to click? Archer c 50.\n\nDevice name? What? L o t. Network name, TP Link l o t. I don't know where the what what do I click on?\n\nI don't know what I'm you're not helping much. Mesh devices. Where would that be? Connection type, triple three o e. Internet.\n\nIP address is zero point zero zero zero. There you go. It doesn't do not nothing. There's nothing wrong. There's nothing to click on.\n\nNothing there. Where am I supposed to be? In I'm in the modems. Alright? I'm in the modem.\n\nNetwork map. Internet. Okay. Username. Internet connection type, PPE.\n\nSelect this type. It's not I found it. Hang on. You're not telling me what to click on. This is a TP Link Archer c 50.\n\nOkay. Username, l n o r one zero one two eight six at rid of networks dot a u. Password, No username. Okay. Password date, Air, AIR, PatmorenoR101286O.\n\nAm I in the right place now? You hung up on me. One zero one two 86@lynhn n networks dot a u. Alright. And the password is AIRNOR101286ORD.\n\nOkay. That's all in there. Nissan door is done though. What do I click on? No.\n\nNo. It's already saved. Smart connect enabled. 2.4 enabled. I've changed the network, the Wi Fi to just Wi Fi, and I've changed the password.\n\nNow I'm in wireless. I'll go advanced. Router mode, current, network, I don't know where I'm supposed to be. You can't tell me where I'm supposed to be in this app. I'm guessing you.\n\nYou're not helping me. They're out of mode. Code. Access point mode. So you some set it up.\n\nI just need to know what I gotta fucking do next. I don't know. He said you have to switch the switch. He said you have to switch the switch or press the button. Can't you do what you just won't have to do?\n\nI don't know what to do. You're not helping. I see 12 100 Wi Fi router dual band. Okay? Is that suitable?\n\nYou tell me. I've got a TP with AC 1,200 Wi Fi router dual band. It's an RTC 50. Look it up and tell me if my router's wrong or not. Prove it.\n\nProve that the router's wrong. It stopped where? My mind's not good enough. TP Link. AC 1,200 Wi Fi router.\n\nDual band. It's an Archer c 50. You just do the Archer c 50 router, and then it'll come up. You look at the old pictures. Oh, send me.\n\nI'll pay you back. I got a message. Right? Yeah. I'll read the message to you.\n\nThis is why I'm ringing. Dear Jeffrey, our back end team has approved the free router for you. Also, I tried calling you but couldn't reach me. That was today. Now you need to pay the $30 express delivery fee with delivery expected with one to three business days.\n\nPlease consider me if you'd like to proceed. Okay. Send me the router. I'll pay the $30. Okay.\n\nWell, send me a email or a message with prepaid numbers or something like that so I can pay it. Okay? I'll pay it with a card. Can I pay it now? Can I pay it now to you?\n\nCan I pay that $30 now to you on the phone? No. Okay. Well, yeah. Well, send me an invoice.\n\nYeah. So you can arrange that you arrange that for me. Do you get or do I have to ring them now? Okay. You do Okay.\n\nYep. All good. No worries. Okay. Thank you very much.\n\nNo worries. Bye bye. Yeah. Sure.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.286418616771698},{"text":"My name is Jeff Graham.","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.05112958326935768},{"text":"I finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now.","start":10.4,"end":24.365,"sentiment":"neutral","sentiment_score":0.0545044873530666},{"text":"Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m.","start":31.98,"end":39.760002,"sentiment":"neutral","sentiment_score":0.012088097686714986},{"text":"Date of birth Date of 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nothing wrong.","start":216.015,"end":217.395,"sentiment":"neutral","sentiment_score":-0.27463896075884503},{"text":"There's nothing to click on.","start":218.015,"end":219.635,"sentiment":"neutral","sentiment_score":-0.18607699871063232}],"sentiment":"neutral","sentiment_score":-0.1261195923628596,"num_words":24,"start":201.40001,"end":219.635},{"sentences":[{"text":"Nothing there.","start":225.18999,"end":226.17,"sentiment":"neutral","sentiment_score":-0.22187483310699463},{"text":"Where am I supposed to be?","start":227.34999,"end":228.96999,"sentiment":"neutral","sentiment_score":-0.08829656926294167},{"text":"In I'm in the modems.","start":229.51,"end":231.68999,"sentiment":"neutral","sentiment_score":-0.027549229189753534},{"text":"Alright?","start":233.26999,"end":233.76999,"sentiment":"neutral","sentiment_score":-0.0065195029601454735},{"text":"I'm in the 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it.","start":554.83496,"end":562.755,"sentiment":"neutral","sentiment_score":0.033360757492482664},{"text":"Okay?","start":562.755,"end":563.15497,"sentiment":"neutral","sentiment_score":0.03440757840871811},{"text":"I'll pay it with a card.","start":563.15497,"end":564.45496,"sentiment":"neutral","sentiment_score":0.03420988004654646},{"text":"Can I pay it now?","start":569.65,"end":572.05005,"sentiment":"neutral","sentiment_score":0.04520139321684837},{"text":"Can I pay it now to you?","start":572.05005,"end":573.91003,"sentiment":"neutral","sentiment_score":0.03475387101726873}],"sentiment":"neutral","sentiment_score":0.03528630953186598,"num_words":39,"start":554.83496,"end":573.91003},{"sentences":[{"text":"Can I pay that $30 now to you on the phone?","start":576.05005,"end":579.75,"sentiment":"neutral","sentiment_score":-0.004597143270075321},{"text":"No.","start":579.885,"end":580.385,"sentiment":"neutral","sentiment_score":-0.11388631165027618},{"text":"Okay.","start":588.605,"end":589.105,"sentiment":"neutral","sentiment_score":-0.029009109362959865},{"text":"Well, yeah.","start":589.16504,"end":590.28503,"sentiment":"neutral","sentiment_score":-0.02058514580130577},{"text":"Well, send me an invoice.","start":590.28503,"end":591.585,"sentiment":"neutral","sentiment_score":-0.012794694676995278}],"sentiment":"neutral","sentiment_score":-0.014930388098582626,"num_words":20,"start":576.05005,"end":591.585},{"sentences":[{"text":"Yeah.","start":600.0,"end":600.4,"sentiment":"neutral","sentiment_score":0.013608827255666256},{"text":"So you can arrange that you arrange that for me.","start":600.4,"end":603.86,"sentiment":"neutral","sentiment_score":0.02278018305078149},{"text":"Do you get or do I have to ring them now?","start":604.08,"end":606.98,"sentiment":"neutral","sentiment_score":-0.02078567005016587},{"text":"Okay.","start":607.755,"end":608.255,"sentiment":"neutral","sentiment_score":0.007039063610136509},{"text":"You do Okay.","start":610.095,"end":617.615,"sentiment":"neutral","sentiment_score":0.005539519401888053}],"sentiment":"neutral","sentiment_score":0.0014009965010560476,"num_words":26,"start":600.0,"end":617.615},{"sentences":[{"text":"Yep.","start":619.275,"end":619.775,"sentiment":"neutral","sentiment_score":0.1132470890879631},{"text":"All good.","start":620.155,"end":620.715,"sentiment":"neutral","sentiment_score":0.23894934356212616},{"text":"No worries.","start":620.715,"end":621.455,"sentiment":"neutral","sentiment_score":0.07589338719844818},{"text":"Okay.","start":622.1,"end":622.57996,"sentiment":"neutral","sentiment_score":0.11282256990671158},{"text":"Thank you very much.","start":622.57996,"end":623.69995,"sentiment":"positive","sentiment_score":0.5557676553726196}],"sentiment":"neutral","sentiment_score":0.3078825742006302,"num_words":10,"start":619.275,"end":623.69995},{"sentences":[{"text":"No worries.","start":623.69995,"end":624.18,"sentiment":"neutral","sentiment_score":0.15511967986822128},{"text":"Bye bye.","start":624.18,"end":624.92,"sentiment":"neutral","sentiment_score":0.09875883162021637},{"text":"Yeah.","start":627.38,"end":627.69995,"sentiment":"positive","sentiment_score":0.43925681710243225},{"text":"Sure.","start":627.69995,"end":628.19995,"sentiment":"neutral","sentiment_score":-0.08449727296829224}],"sentiment":"neutral","sentiment_score":0.14375276118516922,"num_words":6,"start":623.69995,"end":628.19995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Ertog tech support. How can I\n\nChannel 1: Yes.\n\nChannel 0: assist you today? Mhmm.\n\nChannel 1: My name is Jeff Graham. I\n\nChannel 0: Mhmm.\n\nChannel 1: finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now.\n\nChannel 0: Okay. May I have your full name, please, for me to check your account?\n\nChannel 1: Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m. Date of birth\n\nChannel 0: Okay.\n\nChannel 1: Date of birth.\n\nChannel 0: Mhmm. So you already have the router?\n\nChannel 1: Yeah. My son's an IT tech administrator. He's been doing that for twenty years, and he had one. And he came over, and he hooked it all up, and he accessed the modems. And all I\n\nChannel 0: Mhmm.\n\nChannel 1: need for you is for you to do what you have to do to connect me.\n\nChannel 0: And the PPPoE. Mhmm.\n\nChannel 1: Sorry?\n\nChannel 0: And mhmm. You mean you have entered the PPPoE credentials at the router's interface?\n\nChannel 1: No. You talk too fast. And just yeah. He's down on that\n\nChannel 0: Okay.\n\nChannel 1: connection type PPE. My son set it up. You just gotta tell me what to do next. My son set it all up. I just opened it up.\n\nHe said don't unplug it. Just open it up and ring you guys. So what do I do? I got Internet. Internet status.\n\nConnection type. Triple p o e. Internet IP address. Zero point zero zero zero. WAN MAC address.\n\n664. Blah blah blah. What do you wanna know? Come on. Tell me what I need to know.\n\nConnect me to the Internet.\n\nChannel 0: Okay. Let me just check your account for that so that I can provide the correct credentials. So you're now on the router's interface?\n\nChannel 1: T three LinkArcherC50.\n\nChannel 0: Mhmm. Can you see the p mhmm. Can you see the PPPOE username and PPPOE password?\n\nChannel 1: Where where what? Internet status. What do you want me to click? Archer c 50. Device name?\n\nChannel 0: Can you see\n\nChannel 1: What?\n\nChannel 0: mhmm.\n\nChannel 1: L o t. Network name, TP Link l o t.\n\nChannel 0: Mhmm. Can you see a connection type?\n\nChannel 1: I don't know where the what what do I click on? I don't know what I'm you're not helping much. Mesh devices. Where would that be? Connection type, triple three o e.\n\nInternet. IP address is\n\nChannel 0: Yeah.\n\nChannel 1: zero\n\nChannel 0: Yeah.\n\nChannel 1: point\n\nChannel 0: The connection\n\nChannel 1: zero zero\n\nChannel 0: type.\n\nChannel 1: zero.\n\nChannel 0: Mhmm.\n\nChannel 1: There you\n\nChannel 0: Can\n\nChannel 1: go.\n\nChannel 0: you yeah. Can you click the connection type PPPoE?\n\nChannel 1: It doesn't do not nothing. There's\n\nChannel 0: You\n\nChannel 1: nothing\n\nChannel 0: can click\n\nChannel 1: wrong.\n\nChannel 0: it.\n\nChannel 1: There's nothing to click on.\n\nChannel 0: But does it ask a username and password?\n\nChannel 1: Nothing there. Where am I supposed\n\nChannel 0: Yes.\n\nChannel 1: to be? In I'm in the modems. Alright?\n\nChannel 0: Mhmm.\n\nChannel 1: I'm in the modem. Network map. Internet. Okay. Username.\n\nInternet connection type, PPE. Select this\n\nChannel 0: Yeah.\n\nChannel 1: type.\n\nChannel 0: That's\n\nChannel 1: It's\n\nChannel 0: correct.\n\nChannel 1: not\n\nChannel 0: It should\n\nChannel 1: I found\n\nChannel 0: be\n\nChannel 1: it. Hang on. You're not telling me what to click on. This is a TP Link Archer c 50. Okay.\n\nUsername, l n o r one zero one two eight six at rid of networks dot a u. Password, No username. Okay. Password date, Air, AIR, PatmorenoR101286O. Am I in the right place now?\n\nYou hung up on me.\n\nChannel 0: Okay. Yeah. So the username is l n dash o r\n\nChannel 1: One\n\nChannel 0: one\n\nChannel 1: zero one\n\nChannel 0: zero\n\nChannel 1: two\n\nChannel 0: one.\n\nChannel 1: 86@lynhn\n\nChannel 0: Mhmm.\n\nChannel 1: n networks dot a u.\n\nChannel 0: K o. Mhmm.\n\nChannel 1: Alright.\n\nChannel 0: Correct.\n\nChannel 1: And the password is AIRNOR101286ORD. Okay. That's all in there. Nissan door is done though. What do I click on?\n\nChannel 0: Can you click save?\n\nChannel 1: No.\n\nChannel 0: There's no save?\n\nChannel 1: No. It's already saved. Smart connect enabled. 2.4 enabled. I've changed the network, the Wi Fi to just Wi Fi, and I've changed the password.\n\nNow I'm in wireless. I'll go advanced. Router mode, current, network, I don't know where I'm supposed to be. You can't tell me where I'm supposed to be in this app. I'm guessing\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Since\n\nChannel 1: You're\n\nChannel 0: the\n\nChannel 1: not helping me. They're out of mode. Code. Access point mode. So you some set it up.\n\nI just need to know what I gotta fucking do next. I don't know.\n\nChannel 0: mhmm.\n\nChannel 1: He\n\nChannel 0: Yeah.\n\nChannel 1: said you\n\nChannel 0: After\n\nChannel 1: have to switch the switch. He said you have to switch the switch or press the button.\n\nChannel 0: you mhmm. Mhmm.\n\nChannel 1: Can't you do what you just won't have to do? I don't know what to do. You're not\n\nChannel 0: So after the yeah. After the credentials have been\n\nChannel 1: helping.\n\nChannel 0: entered, you should be able to use the Internet. But since mhmm. Since the Internet is still not working, I think the router is not compatible with the service. That's why even though the PPPoE username and password is correct,\n\nChannel 1: I see\n\nChannel 0: we\n\nChannel 1: 12\n\nChannel 0: cannot\n\nChannel 1: 100 Wi Fi router dual band. Okay?\n\nChannel 0: mhmm.\n\nChannel 1: Is that suitable? You tell me. I've got a TP with AC 1,200 Wi Fi router dual band. It's an RTC 50. Look it up and tell me if my router's wrong or not.\n\nProve it. Prove that the router's wrong. It stopped where?\n\nChannel 0: Because for mhmm. Yeah. Because for Linham Networks, the compatible router is a x 3,000 dual band Wi Fi six router k seven.\n\nChannel 1: My mind's not good enough.\n\nChannel 0: Yeah. That's why even though the credentials is correct, it's not establishing a connection. Can you send me a picture of that router via email?\n\nChannel 1: TP Link. AC 1,200 Wi Fi router. Dual band. It's an Archer c 50. You just do the Archer c 50 router, and then it'll come up.\n\nYou look at the old pictures.\n\nChannel 0: Yeah. Because\n\nChannel 1: Oh, send\n\nChannel 0: it's not\n\nChannel 1: me.\n\nChannel 0: authenticating.\n\nChannel 1: I'll pay you back. I got a message. Right? Yeah. I'll read the message to you.\n\nThis is why I'm ringing. Dear Jeffrey, our back end team has approved the free router for you. Also, I tried calling you but couldn't reach me. That was today. Now you need to\n\nChannel 0: Yeah.\n\nChannel 1: pay the $30 express delivery fee with delivery expected with one to three business days. Please consider me if you'd like to proceed. Okay. Send me the router. I'll pay the $30.\n\nChannel 0: Okay. I'll inform our accounts department for them to send you the invoice for $30. Then once we receive the payment, we'll then send you the router via Australian post express postage.\n\nChannel 1: Okay. Well, send me a email\n\nChannel 0: Okay.\n\nChannel 1: or a message\n\nChannel 0: Okay.\n\nChannel 1: with\n\nChannel 0: Invoice.\n\nChannel 1: prepaid numbers or something like that so I can pay it. Okay? I'll pay it with a card.\n\nChannel 0: Mhmm. Okay. Sure. I'll forward this to our accounts department.\n\nChannel 1: Can I pay\n\nChannel 0: Then I'll get\n\nChannel 1: it now? Can I pay it now to you?\n\nChannel 0: Mhmm. Sorry?\n\nChannel 1: Can I pay that $30 now to you on the phone? No.\n\nChannel 0: Unfortunately, no. Because I want invoice is needed for us to make a payment.\n\nChannel 1: Okay. Well, yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Well, send me an\n\nChannel 0: So\n\nChannel 1: invoice.\n\nChannel 0: our account yeah. Our accounts department should be process an invoice first before we proceed with the payment. Yeah.\n\nChannel 1: Yeah. So you\n\nChannel 0: Okay\n\nChannel 1: can arrange\n\nChannel 0: then.\n\nChannel 1: that you arrange that for me. Do you get or do I have to ring them now? Okay.\n\nChannel 0: Note it. I'm the one\n\nChannel 1: You\n\nChannel 0: who will inform our accounts department,\n\nChannel 1: do\n\nChannel 0: and they'll they'll call you or email you if ever for the\n\nChannel 1: Okay.\n\nChannel 0: payment instruction.\n\nChannel 1: Yep. All good. No\n\nChannel 0: Okay.\n\nChannel 1: worries. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you very\n\nChannel 0: you.\n\nChannel 1: much. No worries.\n\nChannel 0: Yeah.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye. Have a great day.\n\nChannel 1: Yeah. Sure.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2226367294788361},{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4858357012271881},{"text":"This is Marie from Ertog tech support.","start":1.1999999,"end":3.54,"sentiment":"positive","sentiment_score":0.4127610538687025},{"text":"How can I","start":4.3199997,"end":4.7999997,"sentiment":"positive","sentiment_score":0.3536170423030853}],"sentiment":"positive","sentiment_score":0.3957297412248758,"channel":0,"num_words":13,"start":0.16,"end":4.7999997},{"sentences":[{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.286418616771698}],"sentiment":"neutral","sentiment_score":0.286418616771698,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"assist you today?","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.255890225370725},{"text":"Mhmm.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04421326890587807}],"sentiment":"neutral","sentiment_score":0.20297098625451326,"channel":0,"num_words":4,"start":4.7999997,"end":6.8199997},{"sentences":[{"text":"My name is Jeff Graham.","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.05112958326935768},{"text":"I","start":10.4,"end":10.559999,"sentiment":"neutral","sentiment_score":0.0417117103934288}],"sentiment":"neutral","sentiment_score":0.0495599377900362,"channel":1,"num_words":6,"start":6.8799996,"end":10.559999},{"sentences":[{"text":"Mhmm.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.046206653118133545}],"sentiment":"neutral","sentiment_score":0.046206653118133545,"channel":0,"num_words":1,"start":10.48,"end":10.98},{"sentences":[{"text":"finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now.","start":10.559999,"end":24.365,"sentiment":"neutral","sentiment_score":0.0550606950469639}],"sentiment":"neutral","sentiment_score":0.0550606950469639,"channel":1,"num_words":23,"start":10.559999,"end":24.365},{"sentences":[{"text":"Okay.","start":27.9,"end":28.4,"sentiment":"neutral","sentiment_score":0.08546216040849686},{"text":"May I have your full name, please, for me to check your account?","start":28.539999,"end":31.439999,"sentiment":"neutral","sentiment_score":0.07852449611975597}],"sentiment":"neutral","sentiment_score":0.07902004356895174,"channel":0,"num_words":14,"start":27.9,"end":31.439999},{"sentences":[{"text":"Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m.","start":31.98,"end":39.760002,"sentiment":"neutral","sentiment_score":0.012088097686714986},{"text":"Date of birth","start":40.78,"end":41.760002,"sentiment":"neutral","sentiment_score":0.0016788799936572711}],"sentiment":"neutral","sentiment_score":0.010526715032756328,"channel":1,"num_words":20,"start":31.98,"end":41.760002},{"sentences":[{"text":"Okay.","start":41.335,"end":41.835,"sentiment":"neutral","sentiment_score":0.008573444560170174}],"sentiment":"neutral","sentiment_score":0.008573444560170174,"channel":0,"num_words":1,"start":41.335,"end":41.835},{"sentences":[{"text":"Date of birth.","start":42.685,"end":43.585,"sentiment":"neutral","sentiment_score":0.007947911197940508}],"sentiment":"neutral","sentiment_score":0.007947911197940508,"channel":1,"num_words":3,"start":42.685,"end":43.585},{"sentences":[{"text":"Mhmm.","start":44.934998,"end":45.434998,"sentiment":"neutral","sentiment_score":0.011887862347066402},{"text":"So you already have the router?","start":48.535,"end":50.635,"sentiment":"neutral","sentiment_score":0.00512438112248977}],"sentiment":"neutral","sentiment_score":0.006090592726000718,"channel":0,"num_words":7,"start":44.934998,"end":50.635},{"sentences":[{"text":"Yeah.","start":52.445,"end":52.765,"sentiment":"neutral","sentiment_score":0.029229629784822464},{"text":"My son's an IT tech administrator.","start":52.765,"end":56.64,"sentiment":"neutral","sentiment_score":0.02942409086972475},{"text":"He's been doing that for twenty years, and he had one.","start":56.86,"end":60.08,"sentiment":"neutral","sentiment_score":0.013916470618410543},{"text":"And he came over, and he hooked it all up, and he accessed the modems.","start":60.300003,"end":67.12,"sentiment":"neutral","sentiment_score":0.0005922372142473857},{"text":"And all I","start":67.9,"end":68.62,"sentiment":"neutral","sentiment_score":0.02647549659013748}],"sentiment":"neutral","sentiment_score":0.012421261105272505,"channel":1,"num_words":36,"start":52.445,"end":68.62},{"sentences":[{"text":"Mhmm.","start":68.509995,"end":68.775,"sentiment":"neutral","sentiment_score":0.028133198618888855}],"sentiment":"neutral","sentiment_score":0.028133198618888855,"channel":0,"num_words":1,"start":68.509995,"end":68.775},{"sentences":[{"text":"need for you is for you to do what you have to do to connect me.","start":68.62,"end":72.985,"sentiment":"neutral","sentiment_score":-0.01134355436079204}],"sentiment":"neutral","sentiment_score":-0.01134355436079204,"channel":1,"num_words":16,"start":68.62,"end":72.985},{"sentences":[{"text":"And the PPPoE.","start":72.775,"end":73.995,"sentiment":"neutral","sentiment_score":-0.00728857625896732},{"text":"Mhmm.","start":74.855,"end":75.355,"sentiment":"neutral","sentiment_score":-0.014180226251482964}],"sentiment":"neutral","sentiment_score":-0.009011488757096231,"channel":0,"num_words":4,"start":72.775,"end":75.355},{"sentences":[{"text":"Sorry?","start":77.605,"end":78.105,"sentiment":"neutral","sentiment_score":-0.044968098402023315}],"sentiment":"neutral","sentiment_score":-0.044968098402023315,"channel":1,"num_words":1,"start":77.605,"end":78.105},{"sentences":[{"text":"And mhmm.","start":77.815,"end":79.115005,"sentiment":"neutral","sentiment_score":-0.03270468022674322},{"text":"You mean you have entered the PPPoE credentials at the router's interface?","start":80.375,"end":85.32001,"sentiment":"neutral","sentiment_score":-0.03766990856577953}],"sentiment":"neutral","sentiment_score":-0.036960590231631486,"channel":0,"num_words":14,"start":77.815,"end":85.32001},{"sentences":[{"text":"No.","start":87.19,"end":87.51,"sentiment":"negative","sentiment_score":-0.34234488010406494},{"text":"You talk too fast.","start":87.51,"end":88.73,"sentiment":"negative","sentiment_score":-0.44206537306308746},{"text":"And just yeah.","start":89.27,"end":89.91,"sentiment":"neutral","sentiment_score":-0.23965617020924887},{"text":"He's down on that","start":89.91,"end":90.63,"sentiment":"neutral","sentiment_score":-0.15125704929232597}],"sentiment":"neutral","sentiment_score":-0.2862169233461221,"channel":1,"num_words":12,"start":87.19,"end":90.63},{"sentences":[{"text":"Okay.","start":90.58,"end":91.08,"sentiment":"neutral","sentiment_score":-0.1020408570766449}],"sentiment":"neutral","sentiment_score":-0.1020408570766449,"channel":0,"num_words":1,"start":90.58,"end":91.08},{"sentences":[{"text":"connection type PPE.","start":90.63,"end":92.17,"sentiment":"neutral","sentiment_score":-0.07980887591838837},{"text":"My son set it up.","start":92.79,"end":94.07,"sentiment":"neutral","sentiment_score":-0.1037450909614563},{"text":"You just gotta tell me what to do next.","start":94.07,"end":96.25,"sentiment":"neutral","sentiment_score":-0.20310141146183014},{"text":"My son set it all up.","start":98.315,"end":100.015,"sentiment":"neutral","sentiment_score":-0.12034450223048528},{"text":"I just opened it up.","start":100.155,"end":101.275,"sentiment":"neutral","sentiment_score":-0.1292439207434654}],"sentiment":"neutral","sentiment_score":-0.1412268358149699,"channel":1,"num_words":28,"start":90.63,"end":101.275},{"sentences":[{"text":"He said don't unplug it.","start":101.275,"end":103.215004,"sentiment":"neutral","sentiment_score":-0.22384799420833587},{"text":"Just open it up and ring you guys.","start":103.595,"end":105.915,"sentiment":"neutral","sentiment_score":-0.12380796018987894},{"text":"So what do I do?","start":105.915,"end":107.135,"sentiment":"neutral","sentiment_score":-0.10686039030551911},{"text":"I got Internet.","start":108.315,"end":109.295,"sentiment":"neutral","sentiment_score":-0.08048662294944127},{"text":"Internet status.","start":109.755005,"end":110.955,"sentiment":"neutral","sentiment_score":-0.04791495017707348}],"sentiment":"neutral","sentiment_score":-0.12962153796916423,"channel":1,"num_words":23,"start":101.275,"end":110.955},{"sentences":[{"text":"Connection type.","start":110.955,"end":112.175,"sentiment":"neutral","sentiment_score":-0.031163062900304794},{"text":"Triple p o e.","start":112.53,"end":114.61,"sentiment":"neutral","sentiment_score":-0.022378199733793736},{"text":"Internet IP address.","start":114.61,"end":116.23,"sentiment":"neutral","sentiment_score":-0.019518918668230373},{"text":"Zero point zero zero zero.","start":116.93,"end":119.19,"sentiment":"neutral","sentiment_score":-0.02318470776081085},{"text":"WAN MAC 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The representative, Marie, provided Jeff with the correct credentials and informed him of the internet status and password. Jeff also had trouble connecting to the internet and was experiencing issues with his TP Link router dual band. The agent suggested switching to a new router and offered a free one, but Jeff decided to pay with a card instead. The agent promised to send an invoice and send a payment instruction via email."},"intents":{"segments":[{"text":"So you already have the router? Yeah.","start_word":87,"end_word":93,"intents":[{"intent":"Connect router to internet","confidence_score":0.44678387}]},{"text":"Can you see a connection type?","start_word":345,"end_word":350,"intents":[{"intent":"Understand connection type","confidence_score":0.0003609385}]},{"text":"Can you see a connection type? I don't know where the what what do I click on? I don't know what I'm you're not helping much. Mesh devices. Where would that be? Connection type, triple three o e. Internet.","start_word":345,"end_word":383,"intents":[{"intent":"Confirm connection type","confidence_score":0.149986},{"intent":"Confirm connection type","confidence_score":0.10553063},{"intent":"Provide connection type","confidence_score":0.07712433},{"intent":"Provide connection type","confidence_score":0.09777318},{"intent":"Confirm connection type","confidence_score":0.18961577},{"intent":"Confirm connection type","confidence_score":0.1527108},{"intent":"Confirm connection type","confidence_score":0.09274418}]},{"text":"Can you see a connection type? I don't know where the what what do I click on? I don't know what I'm you're not helping much. Mesh devices. Where would that be? Connection type, triple three o e. Internet. IP address is Yeah.","start_word":345,"end_word":387,"intents":[{"intent":"Provide connection information","confidence_score":0.001078392}]},{"text":"But does it ask a username and password? Nothing there.","start_word":428,"end_word":437,"intents":[{"intent":"Provide user details","confidence_score":0.00042982222}]},{"text":"Username, l n o r one zero one two eight six at rid of networks dot a u. Password, No username.","start_word":498,"end_word":518,"intents":[{"intent":"Confirm user name","confidence_score":0.024915356},{"intent":"Provide user name","confidence_score":0.01336203}]},{"text":"Username, l n o r one zero one two eight six at rid of networks dot a u. Password, No username. Okay. Password date, Air, AIR, PatmorenoR101286O. Am I in the right place now? You hung up on me. Okay. Yeah. So the username is l n dash o r One one zero one zero two one.","start_word":498,"end_word":554,"intents":[{"intent":"Provide contact number","confidence_score":0.000057917954}]},{"text":"And the password is AIRNOR101286ORD. Okay.","start_word":567,"end_word":572,"intents":[{"intent":"Provide password","confidence_score":0.15580286},{"intent":"Provide password","confidence_score":0.02472773},{"intent":"Confirm password","confidence_score":0.11969115}]},{"text":"Nissan door is done though.","start_word":577,"end_word":581,"intents":[{"intent":"Report issue with the door","confidence_score":7.3059647e-7}]},{"text":"It's already saved. Smart connect enabled.","start_word":596,"end_word":601,"intents":[{"intent":"Save router","confidence_score":0.0057663918}]},{"text":"I've changed the network, the Wi Fi to just Wi Fi, and I've changed the password.","start_word":604,"end_word":619,"intents":[{"intent":"Change network","confidence_score":0.8201003}]},{"text":"So you some set it up. I just need to know what I gotta fucking do next. I don't know.","start_word":669,"end_word":688,"intents":[{"intent":"Set up router","confidence_score":0.33942178}]},{"text":"Can you send me a picture of that router via email? TP Link.","start_word":882,"end_word":894,"intents":[{"intent":"Request router picture","confidence_score":0.054674547}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2226367294788361},{"text":"Good afternoon. This is Marie from Ertog tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.4160000383853912},{"text":"How can I assist Yes. you today? Mhmm. My name is Jeff Graham. I Mhmm. finally got a modem, and my son's connected all that to my computer via Ethernet, and I just need to get connected now. Okay. May I have your full name, please, for me to check your account? Jeffrey Jeffrey Graham, g e a, s s, r e y g r a h a m. Date of birth Okay. Date of birth. Mhmm. So you already have the router? Yeah. My son's an IT tech administrator. He's been doing that for twenty years, and he had one. And he came over, and he hooked it all up, and he accessed the modems. And all I Mhmm. need for you is for you to do what you have to do to connect me. And the PPPoE. Mhmm. Sorry? And mhmm. You mean you have entered the PPPoE credentials at the router's interface?","start_word":10,"end_word":164,"sentiment":"neutral","sentiment_score":0.02847558446228504},{"text":"No. You talk too fast.","start_word":165,"end_word":169,"sentiment":"negative","sentiment_score":-0.40588441491127014},{"text":"And just yeah. He's down on that Okay. connection type PPE. My son set it up. You just gotta tell me what to do next. My son set it all up. I just opened it up. He said don't unplug it. Just open it up and ring you guys. So what do I do? I got Internet. Internet status. Connection type. Triple p o e. Internet IP address. Zero point zero zero zero. WAN MAC address. 664. Blah blah blah. What do you wanna know? Come on. Tell me what I need to know. Connect me to the Internet. Okay. Let me just check your account for that so that I can provide the correct credentials. So you're now on the router's interface? T three LinkArcherC50. Mhmm. Can you see the p mhmm. Can you see the PPPOE username and PPPOE password? Where where what? Internet status. What do you want me to click? Archer c 50. Device name? Can you see What? mhmm. L o t. Network name, TP Link l o t. Mhmm. Can you see a connection type? I don't know where the what what do I click on?","start_word":170,"end_word":361,"sentiment":"neutral","sentiment_score":-0.0695485897983114},{"text":"I don't know what I'm you're not helping much.","start_word":362,"end_word":370,"sentiment":"negative","sentiment_score":-0.5528982877731323},{"text":"Mesh devices. Where would that be? Connection type, triple three o e. Internet. IP address is Yeah. zero Yeah. point The connection zero zero type. zero. Mhmm. There you Can go. you yeah. Can you click the connection type PPPoE? It doesn't do not nothing. There's You nothing can click wrong. it. There's nothing to click on. But does it ask a username and password? Nothing there. Where am I supposed Yes. to be? In I'm in the modems. Alright? Mhmm. I'm in the modem. Network map. Internet. Okay. Username. Internet connection type, PPE. Select this Yeah. type. That's It's correct. not It should I be found it. Hang on. You're not telling me what to click on. This is a TP Link Archer c 50. Okay. Username, l n o r one zero one two eight six at rid of networks dot a u. Password, No username. Okay. Password date, Air, AIR, PatmorenoR101286O. Am I in the right place now? You hung up on me. Okay. Yeah. So the username is l n dash o r One one zero one zero two one. 86@lynhn Mhmm. n networks dot a u. K o. Mhmm. Alright. Correct. And the password is AIRNOR101286ORD. Okay. That's all in there. Nissan door is done though. What do I click on? Can you click save?","start_word":371,"end_word":590,"sentiment":"neutral","sentiment_score":-0.04435812309384346},{"text":"No. There's no save?","start_word":591,"end_word":594,"sentiment":"negative","sentiment_score":-0.3400375247001648},{"text":"No. It's already saved. Smart connect enabled. 2.4 enabled. I've changed the network, the Wi Fi to just Wi Fi, and I've changed the password. Now I'm in wireless. I'll go advanced. Router mode, current, network, I don't know where I'm supposed to be. You can't tell me where I'm supposed to be in this app. I'm guessing Okay. you. Since You're the not helping me.","start_word":595,"end_word":660,"sentiment":"neutral","sentiment_score":-0.10009676218032836},{"text":"They're out of mode.","start_word":661,"end_word":664,"sentiment":"negative","sentiment_score":-0.3395164906978607},{"text":"Code. Access point mode. So you some set it up.","start_word":665,"end_word":674,"sentiment":"neutral","sentiment_score":-0.18906454741954803},{"text":"I just need to know what I gotta fucking do next. I don't know.","start_word":675,"end_word":688,"sentiment":"negative","sentiment_score":-0.4461294710636139},{"text":"mhmm. He Yeah. said you After have to switch the switch. He said you have to switch the switch or press the button. you mhmm. Mhmm. Can't you do what you just won't have to do? I don't know what to do. You're not So after the yeah. After the credentials have been helping. entered, you should be able to use the Internet. But since mhmm.","start_word":689,"end_word":754,"sentiment":"neutral","sentiment_score":-0.0948910340666771},{"text":"Since the Internet is still not working, I think the router is not compatible with the service.","start_word":755,"end_word":771,"sentiment":"negative","sentiment_score":-0.42238515615463257},{"text":"That's why even though the PPPoE username and password is correct, I see we 12 cannot 100 Wi Fi router dual band. Okay? mhmm. Is that suitable? You tell me. I've got a TP with AC 1,200 Wi Fi router dual band. It's an RTC 50. Look it up and tell me if my router's wrong or not. Prove it. Prove that the router's wrong. It stopped where? Because for mhmm. Yeah. Because for Linham Networks, the compatible router is a x 3,000 dual band Wi Fi six router k seven.","start_word":772,"end_word":862,"sentiment":"neutral","sentiment_score":-0.11519987881183624},{"text":"My mind's not good enough.","start_word":863,"end_word":867,"sentiment":"negative","sentiment_score":-0.5548726320266724},{"text":"Yeah.","start_word":868,"end_word":868,"sentiment":"neutral","sentiment_score":-0.18446537852287292},{"text":"That's why even though the credentials is correct, it's not establishing a connection.","start_word":869,"end_word":881,"sentiment":"negative","sentiment_score":-0.3343612849712372},{"text":"Can you send me a picture of that router via email? TP Link. AC 1,200 Wi Fi router. Dual band. It's an Archer c 50. You just do the Archer c 50 router, and then it'll come up. You look at the old pictures. Yeah. Because Oh, send it's not me. authenticating. I'll pay you back. I got a message. Right? Yeah. I'll read the message to you. This is why I'm ringing. Dear Jeffrey, our back end team has approved the free router for you. Also, I tried calling you but couldn't reach me. That was today. Now you need to Yeah. pay the $30 express delivery fee with delivery expected with one to three business days. Please consider me if you'd like to proceed. Okay. Send me the router. I'll pay the $30. Okay. I'll inform our accounts department for them to send you the invoice for $30. Then once we receive the payment, we'll then send you the router via Australian post express postage. Okay. Well, send me a email Okay. or a message Okay. with Invoice. prepaid numbers or something like that so I can pay it. Okay? I'll pay it with a card. Mhmm. Okay. Sure. I'll forward this to our accounts department. Can I pay Then I'll get it now? Can I pay it now to you? Mhmm. Sorry? Can I pay that $30 now to you on the phone? No. Unfortunately, no. Because I want invoice is needed for us to make a payment. Okay. Well, yeah. Yeah. Well, send me an So invoice. our account yeah. Our accounts department should be process an invoice first before we proceed with the payment. Yeah. Yeah. So you Okay can arrange then. that you arrange that for me. Do you get or do I have to ring them now? Okay. Note it. I'm the one You who will inform our accounts department, do and they'll they'll call you or email you if ever for the Okay. payment instruction. Yep. All good. No Okay. worries. Okay. Okay.","start_word":882,"end_word":1222,"sentiment":"neutral","sentiment_score":-0.00010537330670244008},{"text":"Thank Thank you very you. much.","start_word":1223,"end_word":1228,"sentiment":"positive","sentiment_score":0.5526041984558105},{"text":"No worries. Yeah. Bye bye.","start_word":1229,"end_word":1233,"sentiment":"neutral","sentiment_score":0.13390035927295685},{"text":"Bye. Have a great day. Yeah. Sure.","start_word":1234,"end_word":1240,"sentiment":"positive","sentiment_score":0.5682916045188904}],"average":{"sentiment":"neutral","sentiment_score":-0.05050125403005409}}}}