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May I have your full name and your birthday, please? Thank you. Nice to have you on the line, mister Dow. And your birthday, please? Perfect. Thank you so much. And I'll be happy to help you set up your direct debit. Are you going to use your card or your bank account? Okay. Thank you. Is this a Visa or your Mastercard? Mastercard. Okay. Thank you. Let me just go ahead and check on here. Bear with me, please. Mastercard. Mhmm. Okay. So you already have a direct debit set up on your account. I do see in here it was set up July 31 when you yeah. When you set up or process the NDC or new development charges. So, also, the direct debit agreement has been sent to your email address, but let me just check it further. Yeah. You use your Visa card. Okay. Yeah. Just to make sure that we have your updated card that you really would love to use for direct debit, would you mind confirming at least the last four digits? Mhmm. Yeah. We have your Visa card. Can I have the last four? Oh, yeah. Perfect. This is the one we have on your account that we set up for direct debit. So, usually, starting this invoice September, it will be processed automatically. It's between the seventh till the tenth of each month. The latest, the eleventh. And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference. And if there's any problem, we will go ahead and contact you. And thank you so much for setting up this Visa card. Yes. Yeah. That is correct. As I've mentioned, our account back end is starting to process all direct debit between the '8 till the '11 of each month. That is the period just to ensure that there will be no further delays and payment will be reflected on time. As I've mentioned, once it's processed, you will receive a official payment receipt shortly. So, missus A, that's the go signal that your payment is successfully processed and the amount, you will see it as well. We are just processing the exact amount, what you have on your invoice. And you've got your invoice. Right? Because it's being sent automatically as well every first for your reference. Yeah. Okay. Sure. You're welcome. It's my pleasure to have you on the line. And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you. We're open until 6PM from Monday to Friday. Okay? Alright. Thank you. Have a good one, and be safe always. Thank you so much. 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Good afternoon. This is here at Total Accounts. How may I help you today? Sure.\n\nI will be more than happy to assist you. Let me just go ahead and pull out your account. May I have your full name and your birthday, please? Thank you. Nice to have you on the line, mister Dow.\n\nAnd your birthday, please? Perfect. Thank you so much. And I'll be happy to help you set up your direct debit. Are you going to use your card or your bank account?\n\nOkay. Thank you. Is this a Visa or your Mastercard? Mastercard. Okay.\n\nThank you. Let me just go ahead and check on here. Bear with me, please. Mastercard. Mhmm.\n\nOkay. So you already have a direct debit set up on your account. I do see in here it was set up July 31 when you yeah. When you set up or process the NDC or new development charges. So, also, the direct debit agreement has been sent to your email address, but let me just check it further.\n\nYeah. You use your Visa card. Okay. Yeah. Just to make sure that we have your updated card that you really would love to use for direct debit, would you mind confirming at least the last four digits?\n\nMhmm. Yeah. We have your Visa card. Can I have the last four? Oh, yeah.\n\nPerfect. This is the one we have on your account that we set up for direct debit. So, usually, starting this invoice September, it will be processed automatically. It's between the seventh till the tenth of each month. The latest, the eleventh.\n\nAnd once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference. And if there's any problem, we will go ahead and contact you. And thank you so much for setting up this Visa card. Yes. Yeah.\n\nThat is correct. As I've mentioned, our account back end is starting to process all direct debit between the '8 till the '11 of each month. That is the period just to ensure that there will be no further delays and payment will be reflected on time. As I've mentioned, once it's processed, you will receive a official payment receipt shortly. So, missus A, that's the go signal that your payment is successfully processed and the amount, you will see it as well.\n\nWe are just processing the exact amount, what you have on your invoice. And you've got your invoice. Right? Because it's being sent automatically as well every first for your reference. Yeah.\n\nOkay. Sure. You're welcome. It's my pleasure to have you on the line. And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you.\n\nWe're open until 6PM from Monday to Friday. Okay? Alright. Thank you. Have a good one, and be safe always.\n\nThank you so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.2888091802597046},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.47313162684440613},{"text":"This is here at Total Accounts.","start":1.76,"end":3.12,"sentiment":"positive","sentiment_score":0.4551648547252019},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.437709574898084},{"text":"Sure.","start":13.915,"end":14.235,"sentiment":"positive","sentiment_score":0.5981398820877075}],"sentiment":"positive","sentiment_score":0.44940368086099625,"num_words":16,"start":0.79999995,"end":14.235},{"sentences":[{"text":"I will be more than happy to assist you.","start":14.235,"end":16.235,"sentiment":"positive","sentiment_score":0.7391438086827596},{"text":"Let me just go ahead and pull out your 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charges.","start":91.369995,"end":96.59,"sentiment":"neutral","sentiment_score":0.011982876264179746},{"text":"So, also, the direct debit agreement has been sent to your email address, but let me just check it further.","start":97.395,"end":104.935,"sentiment":"neutral","sentiment_score":0.08204963486641645}],"sentiment":"neutral","sentiment_score":0.04832463356334779,"num_words":59,"start":76.104996,"end":104.935},{"sentences":[{"text":"Yeah.","start":105.715,"end":106.034996,"sentiment":"neutral","sentiment_score":0.0518343448638916},{"text":"You use your Visa card.","start":106.034996,"end":108.134995,"sentiment":"neutral","sentiment_score":0.040593957901000975},{"text":"Okay.","start":110.670006,"end":111.170006,"sentiment":"neutral","sentiment_score":0.06989654898643494},{"text":"Yeah.","start":111.71001,"end":111.950005,"sentiment":"neutral","sentiment_score":0.09149658679962158},{"text":"Just to make sure that we have your updated card that you really would love to use for direct debit, would you mind confirming at least the last four digits?","start":111.950005,"end":121.090004,"sentiment":"neutral","sentiment_score":0.15767036452889444}],"sentiment":"neutral","sentiment_score":0.1354291633163628,"num_words":38,"start":105.715,"end":121.090004},{"sentences":[{"text":"Mhmm.","start":132.565,"end":132.72499,"sentiment":"neutral","sentiment_score":0.03660835698246956},{"text":"Yeah.","start":132.72499,"end":133.205,"sentiment":"neutral","sentiment_score":0.04251255840063095},{"text":"We have your Visa card.","start":133.205,"end":135.305,"sentiment":"neutral","sentiment_score":0.04052192270755768},{"text":"Can I have the last four?","start":135.79,"end":137.41,"sentiment":"neutral","sentiment_score":0.030930122671027977},{"text":"Oh, yeah.","start":141.55,"end":142.11,"sentiment":"neutral","sentiment_score":0.14445236325263977}],"sentiment":"neutral","sentiment_score":0.05041439943015576,"num_words":15,"start":132.565,"end":142.11},{"sentences":[{"text":"Perfect.","start":142.11,"end":142.61,"sentiment":"neutral","sentiment_score":0.3220215439796448},{"text":"This is the one we have on your account that we set up for direct debit.","start":142.67,"end":147.79,"sentiment":"neutral","sentiment_score":0.21752976067364216},{"text":"So, usually, starting this invoice September, it will be processed automatically.","start":147.79,"end":154.875,"sentiment":"neutral","sentiment_score":0.17066899212923917},{"text":"It's between the seventh till the tenth of each month.","start":155.175,"end":158.375,"sentiment":"neutral","sentiment_score":0.042941640689969064},{"text":"The latest, the eleventh.","start":158.375,"end":159.595,"sentiment":"neutral","sentiment_score":0.05717473849654198}],"sentiment":"neutral","sentiment_score":0.15090409497774782,"num_words":42,"start":142.11,"end":159.595},{"sentences":[{"text":"And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference.","start":159.97499,"end":170.7,"sentiment":"neutral","sentiment_score":0.2553281384919371},{"text":"And if there's any problem, we will go ahead and contact you.","start":170.84,"end":175.81999,"sentiment":"neutral","sentiment_score":0.1681919607023398},{"text":"And thank you so much for setting up this Visa card.","start":176.12,"end":183.85501,"sentiment":"positive","sentiment_score":0.39080616899512033},{"text":"Yes.","start":184.71501,"end":185.21501,"sentiment":"neutral","sentiment_score":0.08461809158325195},{"text":"Yeah.","start":191.035,"end":191.35501,"sentiment":"neutral","sentiment_score":0.12837763130664823}],"sentiment":"neutral","sentiment_score":0.2581010375101611,"num_words":53,"start":159.97499,"end":191.35501},{"sentences":[{"text":"That is correct.","start":191.35501,"end":192.155,"sentiment":"neutral","sentiment_score":0.22294978300730386},{"text":"As I've mentioned, our account back end is starting to process all direct debit between the '8 till the '11 of each month.","start":192.155,"end":202.56,"sentiment":"neutral","sentiment_score":0.1490818430548129},{"text":"That is the period just to ensure that there will be no further delays and payment will be reflected on time.","start":202.56,"end":212.105,"sentiment":"neutral","sentiment_score":0.17942880590756735},{"text":"As I've mentioned, once it's processed, you will receive a official payment receipt shortly.","start":212.245,"end":218.405,"sentiment":"neutral","sentiment_score":0.1600824578532151},{"text":"So, missus A, that's the go signal that your payment is successfully processed and the amount, you will see it as well.","start":218.405,"end":225.305,"sentiment":"neutral","sentiment_score":0.24811334840276025}],"sentiment":"neutral","sentiment_score":0.1875347558812923,"num_words":83,"start":191.35501,"end":225.305},{"sentences":[{"text":"We are just processing the exact amount, what you have on your invoice.","start":225.57,"end":231.11,"sentiment":"neutral","sentiment_score":0.14990169268388015},{"text":"And you've got your invoice.","start":231.33,"end":232.69,"sentiment":"neutral","sentiment_score":0.13330626785755156},{"text":"Right?","start":232.69,"end":232.93001,"sentiment":"neutral","sentiment_score":0.10392794013023376},{"text":"Because it's being sent automatically as well every first for your reference.","start":232.93001,"end":237.99,"sentiment":"neutral","sentiment_score":0.100922046850125},{"text":"Yeah.","start":239.83499,"end":240.235,"sentiment":"neutral","sentiment_score":0.06058542430400848}],"sentiment":"neutral","sentiment_score":0.12471347721293569,"num_words":32,"start":225.57,"end":240.235},{"sentences":[{"text":"Okay.","start":240.235,"end":240.735,"sentiment":"neutral","sentiment_score":0.12984243035316467},{"text":"Sure.","start":242.795,"end":243.19499,"sentiment":"positive","sentiment_score":0.3450479507446289},{"text":"You're welcome.","start":243.19499,"end":244.075,"sentiment":"positive","sentiment_score":0.5029977709054947},{"text":"It's my pleasure to have you on the line.","start":244.075,"end":245.675,"sentiment":"positive","sentiment_score":0.6858779523107741},{"text":"And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you.","start":245.675,"end":254.65,"sentiment":"positive","sentiment_score":0.37369057824534757}],"sentiment":"positive","sentiment_score":0.4372317140752619,"num_words":44,"start":240.235,"end":254.65},{"sentences":[{"text":"We're open until 6PM from Monday to Friday.","start":254.65,"end":258.01,"sentiment":"neutral","sentiment_score":0.13066284451633692},{"text":"Okay?","start":258.01,"end":258.51,"sentiment":"neutral","sentiment_score":0.16129682958126068},{"text":"Alright.","start":260.33,"end":260.81,"sentiment":"positive","sentiment_score":0.37125083804130554},{"text":"Thank you.","start":260.81,"end":261.44998,"sentiment":"positive","sentiment_score":0.5556211173534393},{"text":"Have a good one, and be safe always.","start":261.44998,"end":263.79,"sentiment":"positive","sentiment_score":0.586801815778017}],"sentiment":"positive","sentiment_score":0.36917535923421385,"num_words":20,"start":254.65,"end":263.79},{"sentences":[{"text":"Thank you so much.","start":266.97693,"end":268.27692,"sentiment":"positive","sentiment_score":0.5918794721364975},{"text":"Bye bye.","start":268.3369,"end":269.07693,"sentiment":"neutral","sentiment_score":0.28621838986873627}],"sentiment":"positive","sentiment_score":0.4899924447139104,"num_words":6,"start":266.97693,"end":269.07693}]}}]},{"alternatives":[{"transcript":"Good afternoon, dear. My name is Lloyd. I would like to open an account direct debit with Airtel. My full name, Peter Ho Lloyd Dow. And The 05/03/1961. My my my cat. The Mastercard. Yeah. Yeah. I think maybe I forgot. Yeah. The Visa Okay. I have two card because one Visa card, one Mastercard. One one Visa card with Metro Bank and a Mastercard with Converse Bank. Yeah. Visa card. The last four digits is 4683. Yeah. Yeah. Yeah. So so that's already been all been set up. So they yeah. But we'll be we'll be taking that from from my account on the September 11, isn't it? Okay. Yes. Yeah. I would like Okay. That's all that's all that's all we want to know. Thank you very very Okay. Thank you. Yeah. Have a good weekend. Yeah. Have a good weekend. Okay. Bye bye. Yeah. Bye 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afternoon, dear. My name is Lloyd. I would like to open an account direct debit with Airtel. My full name, Peter Ho Lloyd Dow. And The 05/03/1961.\n\nMy my my cat. The Mastercard. Yeah. Yeah. I think maybe I forgot.\n\nYeah. The Visa Okay. I have two card because one Visa card, one Mastercard. One one Visa card with Metro Bank and a Mastercard with Converse Bank. Yeah.\n\nVisa card. The last four digits is 4683. Yeah. Yeah. Yeah.\n\nSo so that's already been all been set up. So they yeah. But we'll be we'll be taking that from from my account on the September 11, isn't it? Okay. Yes.\n\nYeah. I would like Okay. That's all that's all that's all we want to know. Thank you very very Okay. Thank you.\n\nYeah. Have a good weekend. Yeah. Have a good weekend. Okay.\n\nBye bye. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, dear.","start":4.96,"end":6.16,"sentiment":"neutral","sentiment_score":0.30234179894129437},{"text":"My name is Lloyd.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.1864445023238659},{"text":"I would like to open an account direct debit with Airtel.","start":7.7599998,"end":12.82,"sentiment":"neutral","sentiment_score":0.2350023862990466},{"text":"My full name, Peter Ho Lloyd Dow.","start":22.244999,"end":25.305,"sentiment":"neutral","sentiment_score":0.09959161494459425},{"text":"And The 05/03/1961.","start":25.97,"end":32.79,"sentiment":"neutral","sentiment_score":0.17397417003909746}],"sentiment":"neutral","sentiment_score":0.19488905250493968,"num_words":28,"start":4.96,"end":32.79},{"sentences":[{"text":"My my my cat.","start":42.405,"end":43.785,"sentiment":"neutral","sentiment_score":0.04764385335147381},{"text":"The 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Good afternoon. This is here at Total Accounts. How may I help you today?\n\nChannel 1: Good afternoon, dear. My name is Lloyd. I would like to open an account direct debit with Airtel.\n\nChannel 0: Sure. I will be more than happy to assist you. Let me just go ahead and pull out your account. May I have your full name and your birthday, please?\n\nChannel 1: My full name, Peter Ho Lloyd Dow.\n\nChannel 0: Thank\n\nChannel 1: And\n\nChannel 0: you. Nice to have you on the line, mister Dow. And your birthday, please?\n\nChannel 1: The 05/03/1961.\n\nChannel 0: Perfect. Thank you so much. And I'll be happy to help you set up your direct debit. Are you going to use your card or your bank account?\n\nChannel 1: My my my cat.\n\nChannel 0: Okay. Thank you. Is this a Visa or your Mastercard?\n\nChannel 1: The Mastercard.\n\nChannel 0: Mastercard. Okay. Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just go ahead and check on here. Bear with me, please. Mastercard. Mhmm. Okay.\n\nSo you already have a direct debit set up on your account. I do see in here it was set up July 31\n\nChannel 1: Yeah.\n\nChannel 0: when\n\nChannel 1: I think\n\nChannel 0: you\n\nChannel 1: maybe\n\nChannel 0: yeah.\n\nChannel 1: I forgot.\n\nChannel 0: When you set up or process the NDC\n\nChannel 1: Yeah.\n\nChannel 0: or new development charges. So, also, the direct debit agreement has been sent to your email address, but let me just check it further. Yeah. You use your Visa card. Okay.\n\nChannel 1: The Visa\n\nChannel 0: Yeah. Just to make sure that we have your updated card that you really would love to use for direct debit, would you\n\nChannel 1: Okay.\n\nChannel 0: mind confirming at least the last four digits?\n\nChannel 1: I have two card because one Visa card, one Mastercard. One one Visa card with Metro Bank and a Mastercard with Converse Bank.\n\nChannel 0: Mhmm. Yeah. We have your Visa card.\n\nChannel 1: Yeah.\n\nChannel 0: Can I\n\nChannel 1: Visa\n\nChannel 0: have\n\nChannel 1: card.\n\nChannel 0: the last four?\n\nChannel 1: The last four digits is 4683.\n\nChannel 0: Oh, yeah. Perfect. This is the one we have on your account that we set up for direct\n\nChannel 1: Yeah.\n\nChannel 0: debit. So, usually, starting this invoice September, it will be processed automatically. It's between the seventh till the tenth of each month. The latest, the eleventh. And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference.\n\nAnd if there's any problem, we will go ahead and contact you. And thank you\n\nChannel 1: Yeah.\n\nChannel 0: so much for setting up\n\nChannel 1: Yeah.\n\nChannel 0: this\n\nChannel 1: So\n\nChannel 0: Visa\n\nChannel 1: so that's already been all been set up. So\n\nChannel 0: card.\n\nChannel 1: they yeah. But\n\nChannel 0: Yes.\n\nChannel 1: we'll be we'll be taking that from from my account on the September 11, isn't it?\n\nChannel 0: Yeah. That is correct. As I've mentioned, our account back end is starting to process all direct debit between the '8 till the '11 of each month. That is the period just to ensure that there will be no further delays and payment will be reflected on time. As I've\n\nChannel 1: Okay.\n\nChannel 0: mentioned, once it's processed, you will receive a official payment receipt shortly. So, missus A, that's the go signal that your payment is successfully processed and the amount,\n\nChannel 1: Yes.\n\nChannel 0: you will see it as well. We are just processing the exact amount, what you have on your invoice. And you've got your invoice. Right? Because it's being sent automatically as well every first\n\nChannel 1: Yeah.\n\nChannel 0: for your\n\nChannel 1: I would\n\nChannel 0: reference.\n\nChannel 1: like Okay.\n\nChannel 0: Yeah.\n\nChannel 1: That's all\n\nChannel 0: Okay.\n\nChannel 1: that's all that's all we want to know. Thank you very\n\nChannel 0: Sure.\n\nChannel 1: very\n\nChannel 0: You're welcome. It's my pleasure to have you on the line. And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you. We're open until 6PM from Monday to Friday. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one, and be safe always.\n\nChannel 1: Yeah. Have a good weekend. Yeah. Have a good weekend. Okay.\n\nChannel 0: Thank you so much. Bye bye.\n\nChannel 1: Bye bye. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.2888091802597046},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.47313162684440613},{"text":"This is here at Total Accounts.","start":1.76,"end":3.12,"sentiment":"positive","sentiment_score":0.4551648547252019},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.437709574898084}],"sentiment":"positive","sentiment_score":0.43948793411254883,"channel":0,"num_words":15,"start":0.79999995,"end":4.42},{"sentences":[{"text":"Good afternoon, dear.","start":4.96,"end":6.16,"sentiment":"neutral","sentiment_score":0.30234179894129437},{"text":"My name is Lloyd.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.1864445023238659},{"text":"I would like to open an account direct debit with 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very","start":242.065,"end":242.865,"sentiment":"positive","sentiment_score":0.3905925154685974}],"sentiment":"neutral","sentiment_score":0.2305508784272454,"channel":1,"num_words":11,"start":240.38501,"end":242.865},{"sentences":[{"text":"Sure.","start":242.795,"end":243.19499,"sentiment":"positive","sentiment_score":0.3450479507446289}],"sentiment":"positive","sentiment_score":0.3450479507446289,"channel":0,"num_words":1,"start":242.795,"end":243.19499},{"sentences":[{"text":"very","start":242.865,"end":243.10501,"sentiment":"positive","sentiment_score":0.3578034043312073}],"sentiment":"positive","sentiment_score":0.3578034043312073,"channel":1,"num_words":1,"start":242.865,"end":243.10501},{"sentences":[{"text":"You're welcome.","start":243.19499,"end":244.075,"sentiment":"positive","sentiment_score":0.5029977709054947},{"text":"It's my pleasure to have you on the line.","start":244.075,"end":245.675,"sentiment":"positive","sentiment_score":0.6858779523107741},{"text":"And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you.","start":245.675,"end":254.65,"sentiment":"positive","sentiment_score":0.37369057824534757},{"text":"We're open until 6PM from Monday to Friday.","start":254.65,"end":258.01,"sentiment":"neutral","sentiment_score":0.13066284451633692},{"text":"Okay?","start":258.01,"end":258.51,"sentiment":"neutral","sentiment_score":0.16129682958126068}],"sentiment":"positive","sentiment_score":0.3915667573318762,"channel":0,"num_words":51,"start":243.19499,"end":258.51},{"sentences":[{"text":"Okay.","start":259.01,"end":259.49,"sentiment":"neutral","sentiment_score":0.18269823491573337},{"text":"Thank 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The agent, Lloyd, confirmed his account details and informed him that his payment was set up for automatic debit on September 11. The agent also informed him that the invoice will be sent to his email and that he can contact them for assistance with his account."},"intents":{"segments":[{"text":"My name is Lloyd. I would like to open an account direct debit with Airtel. Sure.","start_word":18,"end_word":33,"intents":[{"intent":"Set up direct debit","confidence_score":0.36569452}]},{"text":"It's between the seventh till the tenth of each month. The latest, the eleventh. And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference. And if there's any problem, we will go ahead and contact you. And thank you Yeah.","start_word":336,"end_word":393,"intents":[{"intent":"Process payment","confidence_score":0.6225527}]},{"text":"And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference.","start_word":349,"end_word":376,"intents":[{"intent":"Communicate receipt","confidence_score":0.000019181913}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2888091802597046},{"text":"Good afternoon. This is here at Total Accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4432932436466217},{"text":"Good afternoon, dear. My name is Lloyd. I would like to open an account direct debit with Airtel.","start_word":15,"end_word":32,"sentiment":"neutral","sentiment_score":0.2379857748746872},{"text":"Sure. I will be more than happy to assist you. Let me just go ahead and pull out your account.","start_word":33,"end_word":52,"sentiment":"positive","sentiment_score":0.5559257864952087},{"text":"May I have your full name and your birthday, please? My full name, Peter Ho Lloyd Dow.","start_word":53,"end_word":69,"sentiment":"neutral","sentiment_score":0.17050884664058685},{"text":"Thank And you. Nice to have you on the line, mister Dow.","start_word":70,"end_word":81,"sentiment":"positive","sentiment_score":0.5056716799736023},{"text":"And your birthday, please? The 05/03/1961. Perfect.","start_word":82,"end_word":88,"sentiment":"neutral","sentiment_score":0.18088144063949585},{"text":"Thank you so much. And I'll be happy to help you set up your direct debit.","start_word":89,"end_word":104,"sentiment":"positive","sentiment_score":0.6264018416404724},{"text":"Are you going to use your card or your bank account? My my my cat. Okay. Thank you. Is this a Visa or your Mastercard? The Mastercard. Mastercard. Okay. Thank you. Yeah. Let me just go ahead and check on here. Bear with me, please. Mastercard. Mhmm. Okay. So you already have a direct debit set up on your account. I do see in here it was set up July 31 when Yeah. I you think maybe yeah. I forgot. When you set up or process the NDC Yeah. or new development charges. So, also, the direct debit agreement has been sent to your email address, but let me just check it further. Yeah. You use your Visa card. Okay. The Visa Yeah. Just to make sure that we have your updated card that you really would love to use for direct debit, would you Okay. mind confirming at least the last four digits? I have two card because one Visa card, one Mastercard. One one Visa card with Metro Bank and a Mastercard with Converse Bank. Mhmm. Yeah. We have your Visa card. Yeah. Can I Visa have card. the last four? The last four digits is 4683. Oh, yeah. Perfect. This is the one we have on your account that we set up for direct Yeah. debit. So, usually, starting this invoice September, it will be processed automatically. It's between the seventh till the tenth of each month. The latest, the eleventh. And once your payment has been successfully processed in a monthly basis, the official payment receipt will be sent to your email address as well for your reference. And if there's any problem, we will go ahead and contact you.","start_word":105,"end_word":388,"sentiment":"neutral","sentiment_score":0.09955138797071618},{"text":"And thank you Yeah. so much for setting up Yeah.","start_word":389,"end_word":398,"sentiment":"positive","sentiment_score":0.4206213355064392},{"text":"this So Visa so that's already been all been set up. So card. they yeah. But Yes. we'll be we'll be taking that from from my account on the September 11, isn't it? Yeah. That is correct. As I've mentioned, our account back end is starting to process all direct debit between the '8 till the '11 of each month. That is the period just to ensure that there will be no further delays and payment will be reflected on time. As I've Okay. mentioned, once it's processed, you will receive a official payment receipt shortly. So, missus A, that's the go signal that your payment is successfully processed and the amount, Yes. you will see it as well. We are just processing the exact amount, what you have on your invoice. And you've got your invoice. Right? Because it's being sent automatically as well every first Yeah. for your I would reference. like Okay. Yeah. That's all Okay. that's all that's all we want to know.","start_word":399,"end_word":565,"sentiment":"neutral","sentiment_score":0.1566227674484253},{"text":"Thank you very Sure. very You're welcome. It's my pleasure to have you on the line. And then if you need any assistance with your account, your services, your invoices, billing, feel free to get in touch, and we'll be more than happy to talk to you.","start_word":566,"end_word":612,"sentiment":"positive","sentiment_score":0.4340635538101196},{"text":"We're open until 6PM from Monday to Friday. Okay? Okay.","start_word":613,"end_word":622,"sentiment":"neutral","sentiment_score":0.14446726441383362},{"text":"Thank you. Alright. Thank you. Have a good one, and be safe always. Yeah. Have a good weekend. Yeah. Have a good weekend. Okay. Thank you so much.","start_word":623,"end_word":650,"sentiment":"positive","sentiment_score":0.4851484000682831},{"text":"Bye bye. Bye bye. Yeah. Bye bye.","start_word":651,"end_word":657,"sentiment":"neutral","sentiment_score":0.2464070022106171}],"average":{"sentiment":"neutral","sentiment_score":0.2089561445334347}}}}