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you.","start":114.35,"end":115.09,"sentiment":"neutral","sentiment_score":0.2936468720436096}],"sentiment":"neutral","sentiment_score":0.08996682000967364,"channel":0,"num_words":9,"start":112.03,"end":115.09},{"sentences":[{"text":"Yeah.","start":114.725,"end":115.204994,"sentiment":"neutral","sentiment_score":0.2203863561153412},{"text":"Great.","start":115.204994,"end":115.524994,"sentiment":"positive","sentiment_score":0.425392746925354},{"text":"Alright.","start":115.524994,"end":115.765,"sentiment":"positive","sentiment_score":0.362659215927124},{"text":"Thank you.","start":115.765,"end":116.244995,"sentiment":"positive","sentiment_score":0.49239981174468994},{"text":"Bye bye.","start":116.244995,"end":116.905,"sentiment":"neutral","sentiment_score":0.24371512979269028}],"sentiment":"positive","sentiment_score":0.35438117172036854,"channel":1,"num_words":7,"start":114.725,"end":116.905},{"sentences":[{"text":"Alright.","start":116.67,"end":117.15,"sentiment":"neutral","sentiment_score":0.16542312502861023},{"text":"Bye bye.","start":117.15,"end":117.81,"sentiment":"neutral","sentiment_score":0.11257991194725037}],"sentiment":"neutral","sentiment_score":0.13019431630770364,"channel":0,"num_words":3,"start":116.67,"end":117.81}]},"summary":{"result":"success","short":"A caller is trying to reach Wade Bryant at the Wong mural League Club and is directed to administration by an automated message. When the caller asks to speak with Wade, they are transferred to an IT representative and asked to send an email instead. The caller thanks the IT representative and ends the call."},"intents":{"segments":[{"text":"May I speak with Wade Wade Bryant? Hold the line.","start_word":23,"end_word":32,"intents":[{"intent":"Speak with wales robert","confidence_score":0.009563239}]},{"text":"Can I ask you to forward an email, please? Alright. Okay.","start_word":97,"end_word":107,"intents":[{"intent":"Forward email","confidence_score":0.62594545}]}]},"sentiments":{"segments":[{"text":"For calling Wong Rugby League Club. For reception, press 1. For Feast restaurant, press 2. Morning Lakes. Claude Mark speaking. Yeah. Good morning. May I speak with Wade Wade Bryant? Hold the line. I'll put you through to administration.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.0501236580312252},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.3451608419418335},{"text":"Good morning. Wiley speaking. Yeah. Good morning. May I speak with Wade Bryant, please? May I ask who's calling? Ronald from Cloud Solution IT. From Cloud. Yep. I'll just check if he's in the office, so it won't be the moment. Yes, please. Thank you. Yep. Hello, Ronald? Mhmm. Yeah. Wade's not available at the moment. Can I ask you to forward an email, please? Alright. Okay. I'll send him an email. Thank you. Yeah.","start_word":41,"end_word":115,"sentiment":"neutral","sentiment_score":0.013840707018971443},{"text":"Great. Alright. Thank you.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.4227208197116852},{"text":"Bye bye. Alright. Bye bye.","start_word":120,"end_word":124,"sentiment":"neutral","sentiment_score":0.18078649044036865}],"average":{"sentiment":"neutral","sentiment_score":0.05534629728279862}}}}