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They mentioned you've got some changes to your job now that you were looking to leave your current place of employment. Is that right? Yeah. All good. Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you. Can I ask just to sort of start with, what what's been going on? What's been changed? And have you now left your previous employer? Okay. Okay. So haven't resigned as of yet. Is this still the intention to resign in the next few weeks or months, or what's that sort of look like for you? Oh, wow. Okay. I'm so sorry to hear that. Yeah. Yes. Yeah. Okay. And because you're studying at the moment, you have that intention to to sort of move into another role down the track as well? Yeah. Okay. Beautiful. And how how long before you think you'll be finished studying and sort of ready to look for a role in that area? Yeah. Yep. Yeah. Okay. Beautiful. Beautiful. So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income. And are you still going to work at your current employee employment? Not working at all. Okay. How are you going money wise? Do you need any kind of assistance with income at the moment, or do you have a bit of savings behind you that you're okay with? Or okay. Beautiful. Because we're having a look at things, and I know Jack's completed the the rollover from your old super funds, so everything is in Hub 24 at the moment. I would probably suggest that we maybe just put things on hold for the time being. We'll keep you super. We'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment. We'll hold off until we work out what's happening with the workers' compensation claim and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you. Is that okay? Yep. Beautiful. I mean, we're still here. We're still looking after everything. It's just that putting that next stage on hold for the time being. That way, you're super can sit here. I'll keep looking at it. I'll keep, you know you know, updating you on what's being on what's happening. I can do catch ups as often as you like, and then we can reassess that TTR phase, look at what your new job is, and maybe update the advice when when we know what's happening a bit more with regards to your employment and that workers' compensation claim as well. Okay? That's okay. Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks? What would be preferable for you, Vivienne? Six weeks? Beautiful. Let me book that in now for you. That way, I've got you here. Now if anything comes up and the time doesn't suit, that's okay. We can absolutely alter it at any point. But if we go six weeks, that brings us to, oops, my goodness. The month is flying by. It's insane how fast this year is going by. One, two, three, four, five, six. That brings us to the June 22. What day do you think might suit you then to have that catch up? Do you think the Monday or Monday? That's okay. If you like, I can book it in. Did you want me to maybe make it morning or afternoon for the moment? And then I can get Michelle to touch base and just sort of see what's happening and alter that if we need to. Beautiful. Did you want sort of first thing in the morning or late in the afternoon? What would prefer you at the moment? No. You're fine. Oh, no. You are honestly fine. It's not a problem at all. On on the upside, I'm glad you're getting a little bit of sleep in. That's not a bad thing, especially this kind of weather if you're getting the same weather as us. Beautiful. I've booked it in for six weeks time. So I'll book it in for now I generally start at about 07:30, 08:00. Did you want me just to book it in first thing in the morning for me? It's about 08:30. Is that gonna be okay, or do you want me to push it back a little bit? Yep. Perfect. I'll pop it in there for you. I I do. I do. I work Monday to Thursday, so I have Friday off with my son. And I do generally it's meant to be ten hours, but I tend to start work at about seven, 07:30 and work through to about six or seven at night to make sure I'm doing everything I need to a day. So yeah, it is. It absolutely is. And my beautiful son gets me on a Friday, which is nice for him. So yeah. Absolutely. Well, thank you so much. I'll pop it in for 08:00. What I'll do is on the Friday before, I'll get one of my team to give you a call just to reconfirm the appointment. And if it doesn't suit, we can just alter that. Okay? My pleasure. I hope you have a good afternoon, Vivian. Thank you for taking my call. Mhmm. See you later. 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Vivian. This is Dana from IT. How are you? I'm very well. Thank you.\n\nHow's your day been today? Oh, that's good. That's oh, wow. Yes, Jack. They mentioned you've got some changes to your job now that you were looking to leave your current place of employment.\n\nIs that right? Yeah. All good. Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you. Can I ask just to sort of start with, what what's been going on?\n\nWhat's been changed? And have you now left your previous employer? Okay. Okay. So haven't resigned as of yet.\n\nIs this still the intention to resign in the next few weeks or months, or what's that sort of look like for you? Oh, wow. Okay. I'm so sorry to hear that. Yeah.\n\nYes. Yeah. Okay. And because you're studying at the moment, you have that intention to to sort of move into another role down the track as well? Yeah.\n\nOkay. Beautiful. And how how long before you think you'll be finished studying and sort of ready to look for a role in that area? Yeah. Yep.\n\nYeah. Okay. Beautiful. Beautiful. So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income.\n\nAnd are you still going to work at your current employee employment? Not working at all. Okay. How are you going money wise? Do you need any kind of assistance with income at the moment, or do you have a bit of savings behind you that you're okay with?\n\nOr okay. Beautiful. Because we're having a look at things, and I know Jack's completed the the rollover from your old super funds, so everything is in Hub 24 at the moment. I would probably suggest that we maybe just put things on hold for the time being. We'll keep you super.\n\nWe'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment. We'll hold off until we work out what's happening with the workers' compensation claim and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you. Is that okay? Yep. Beautiful.\n\nI mean, we're still here. We're still looking after everything. It's just that putting that next stage on hold for the time being. That way, you're super can sit here. I'll keep looking at it.\n\nI'll keep, you know you know, updating you on what's being on what's happening. I can do catch ups as often as you like, and then we can reassess that TTR phase, look at what your new job is, and maybe update the advice when when we know what's happening a bit more with regards to your employment and that workers' compensation claim as well. Okay? That's okay. Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks?\n\nWhat would be preferable for you, Vivienne? Six weeks? Beautiful. Let me book that in now for you. That way, I've got you here.\n\nNow if anything comes up and the time doesn't suit, that's okay. We can absolutely alter it at any point. But if we go six weeks, that brings us to, oops, my goodness. The month is flying by. It's insane how fast this year is going by.\n\nOne, two, three, four, five, six. That brings us to the June 22. What day do you think might suit you then to have that catch up? Do you think the Monday or Monday? That's okay.\n\nIf you like, I can book it in. Did you want me to maybe make it morning or afternoon for the moment? And then I can get Michelle to touch base and just sort of see what's happening and alter that if we need to. Beautiful. Did you want sort of first thing in the morning or late in the afternoon?\n\nWhat would prefer you at the moment? No. You're fine. Oh, no. You are honestly fine.\n\nIt's not a problem at all. On on the upside, I'm glad you're getting a little bit of sleep in. That's not a bad thing, especially this kind of weather if you're getting the same weather as us. Beautiful. I've booked it in for six weeks time.\n\nSo I'll book it in for now I generally start at about 07:30, 08:00. Did you want me just to book it in first thing in the morning for me? It's about 08:30. Is that gonna be okay, or do you want me to push it back a little bit? Yep.\n\nPerfect. I'll pop it in there for you. I I do. I do. I work Monday to Thursday, so I have Friday off with my son.\n\nAnd I do generally it's meant to be ten hours, but I tend to start work at about seven, 07:30 and work through to about six or seven at night to make sure I'm doing everything I need to a day. So yeah, it is. It absolutely is. And my beautiful son gets me on a Friday, which is nice for him. So yeah.\n\nAbsolutely. Well, thank you so much. I'll pop it in for 08:00. What I'll do is on the Friday before, I'll get one of my team to give you a call just to reconfirm the appointment. And if it doesn't suit, we can just alter that.\n\nOkay? My pleasure. I hope you have a good afternoon, Vivian. Thank you for taking my call. Mhmm.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Vivian.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.10803671181201935},{"text":"This is Dana from IT.","start":3.36,"end":4.56,"sentiment":"neutral","sentiment_score":0.12727085500955582},{"text":"How are you?","start":4.56,"end":5.62,"sentiment":"neutral","sentiment_score":0.16870305935541788},{"text":"I'm very well.","start":7.04,"end":8.08,"sentiment":"positive","sentiment_score":0.5648862918217977},{"text":"Thank you.","start":8.08,"end":8.639999,"sentiment":"positive","sentiment_score":0.6440939605236053}],"sentiment":"neutral","sentiment_score":0.28942557821671167,"num_words":15,"start":2.56,"end":8.639999},{"sentences":[{"text":"How's your day been today?","start":8.639999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.293827211856842},{"text":"Oh, that's good.","start":13.135,"end":14.175,"sentiment":"neutral","sentiment_score":0.33206331729888916},{"text":"That's oh, wow.","start":14.175,"end":16.335,"sentiment":"neutral","sentiment_score":0.1666182577610016},{"text":"Yes, Jack.","start":16.335,"end":17.135,"sentiment":"neutral","sentiment_score":0.054684827104210854},{"text":"They mentioned you've got some changes to your job now that you were looking to leave your current place of employment.","start":17.135,"end":23.535,"sentiment":"neutral","sentiment_score":0.0005920690794785818}],"sentiment":"neutral","sentiment_score":0.09079364380415748,"num_words":34,"start":8.639999,"end":23.535},{"sentences":[{"text":"Is that right?","start":23.535,"end":24.435001,"sentiment":"neutral","sentiment_score":0.020657303432623546},{"text":"Yeah.","start":25.7,"end":26.2,"sentiment":"neutral","sentiment_score":0.1319260597229004},{"text":"All good.","start":26.26,"end":26.66,"sentiment":"neutral","sentiment_score":0.2575495168566704},{"text":"Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you.","start":26.66,"end":33.96,"sentiment":"neutral","sentiment_score":0.05104385297267865},{"text":"Can I ask just to sort of start with, what what's been going on?","start":34.9,"end":37.86,"sentiment":"neutral","sentiment_score":-0.017102019528725317}],"sentiment":"neutral","sentiment_score":0.041699644004515674,"num_words":59,"start":23.535,"end":37.86},{"sentences":[{"text":"What's been changed?","start":37.86,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.02241223243375619},{"text":"And have you now left your previous employer?","start":38.739998,"end":42.155003,"sentiment":"neutral","sentiment_score":-0.027707576053217053},{"text":"Okay.","start":44.135002,"end":44.635002,"sentiment":"neutral","sentiment_score":-0.09342946112155914},{"text":"Okay.","start":45.575,"end":46.075,"sentiment":"neutral","sentiment_score":-0.04066893458366394},{"text":"So haven't resigned as of yet.","start":46.135002,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.11395772484441598}],"sentiment":"neutral","sentiment_score":-0.058249581605196,"num_words":19,"start":37.86,"end":47.995003},{"sentences":[{"text":"Is this still the intention to resign in the next few weeks or months, or what's that sort of look like for you?","start":48.055,"end":53.675003,"sentiment":"neutral","sentiment_score":-0.10748560775233351},{"text":"Oh, wow.","start":59.3,"end":60.28,"sentiment":"neutral","sentiment_score":-0.09241745248436928},{"text":"Okay.","start":62.659996,"end":63.159996,"sentiment":"neutral","sentiment_score":-0.09724339842796326},{"text":"I'm so sorry to hear that.","start":63.3,"end":65.08,"sentiment":"neutral","sentiment_score":-0.2721029544870059},{"text":"Yeah.","start":73.634995,"end":74.134995,"sentiment":"neutral","sentiment_score":-0.11504223942756651}],"sentiment":"neutral","sentiment_score":-0.13642143175909013,"num_words":33,"start":48.055,"end":74.134995},{"sentences":[{"text":"Yes.","start":81.09,"end":81.59,"sentiment":"neutral","sentiment_score":-0.02102530561387539},{"text":"Yeah.","start":91.66499,"end":92.145,"sentiment":"neutral","sentiment_score":0.006044505164027214},{"text":"Okay.","start":92.145,"end":92.545,"sentiment":"neutral","sentiment_score":0.01854832842946053},{"text":"And because you're studying at the moment, you have that intention to to sort of move into another role down the track as well?","start":92.545,"end":98.325,"sentiment":"neutral","sentiment_score":0.00919660204090178},{"text":"Yeah.","start":99.825,"end":100.325,"sentiment":"neutral","sentiment_score":0.035795051604509354}],"sentiment":"neutral","sentiment_score":0.009288608163063015,"num_words":28,"start":81.09,"end":100.325},{"sentences":[{"text":"Okay.","start":101.825,"end":102.325,"sentiment":"neutral","sentiment_score":0.15221497416496277},{"text":"Beautiful.","start":102.384995,"end":102.884995,"sentiment":"neutral","sentiment_score":0.1060723438858986},{"text":"And how how long before you think you'll be finished studying and sort of ready to look for a role in that area?","start":103.024994,"end":108.840004,"sentiment":"neutral","sentiment_score":0.002373080194482337},{"text":"Yeah.","start":113.22,"end":113.72,"sentiment":"neutral","sentiment_score":0.03631557524204254},{"text":"Yep.","start":117.46001,"end":117.96001,"sentiment":"neutral","sentiment_score":0.0466877818107605}],"sentiment":"neutral","sentiment_score":0.014661908132472524,"num_words":27,"start":101.825,"end":117.96001},{"sentences":[{"text":"Yeah.","start":127.085,"end":127.585,"sentiment":"neutral","sentiment_score":0.0752638652920723},{"text":"Okay.","start":133.58,"end":134.08,"sentiment":"neutral","sentiment_score":0.2646865248680115},{"text":"Beautiful.","start":134.46,"end":134.96,"sentiment":"positive","sentiment_score":0.5714835524559021},{"text":"Beautiful.","start":135.18001,"end":135.68001,"sentiment":"positive","sentiment_score":0.5065535306930542},{"text":"So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income.","start":136.38,"end":149.50499,"sentiment":"neutral","sentiment_score":0.020438673401561875}],"sentiment":"neutral","sentiment_score":0.04613545762661558,"num_words":52,"start":127.085,"end":149.50499},{"sentences":[{"text":"And are you still going to work at your current employee employment?","start":149.50499,"end":153.685,"sentiment":"neutral","sentiment_score":-0.03384691740696629},{"text":"Not working at all.","start":155.665,"end":157.025,"sentiment":"neutral","sentiment_score":-0.17563924938440323},{"text":"Okay.","start":157.025,"end":157.525,"sentiment":"neutral","sentiment_score":-0.03908190131187439},{"text":"How are you going money wise?","start":157.85,"end":159.85,"sentiment":"neutral","sentiment_score":-0.02878504681090514},{"text":"Do you need any kind of assistance with income at the moment, or do you have a bit of savings behind you that you're okay with?","start":159.85,"end":165.37001,"sentiment":"neutral","sentiment_score":-0.052108182571828365}],"sentiment":"neutral","sentiment_score":-0.054598468070735734,"num_words":49,"start":149.50499,"end":165.37001},{"sentences":[{"text":"Or okay.","start":165.37001,"end":168.09,"sentiment":"neutral","sentiment_score":0.05591741576790809},{"text":"Beautiful.","start":168.09,"end":168.59,"sentiment":"neutral","sentiment_score":0.32417112588882446},{"text":"Because we're having a look at things, and I know Jack's completed the the rollover from your old super funds, so everything is in Hub 24 at the moment.","start":168.89,"end":176.265,"sentiment":"neutral","sentiment_score":0.02397128753364086},{"text":"I would probably suggest that we maybe just put things on hold for the time being.","start":177.285,"end":181.045,"sentiment":"neutral","sentiment_score":-0.11207136418670416},{"text":"We'll keep you super.","start":181.045,"end":182.005,"sentiment":"neutral","sentiment_score":-0.0005586082115769386}],"sentiment":"neutral","sentiment_score":-0.012773133921795167,"num_words":52,"start":165.37001,"end":182.005},{"sentences":[{"text":"We'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment.","start":182.005,"end":188.16,"sentiment":"neutral","sentiment_score":-0.04270486170426011},{"text":"We'll hold off until we work out what's happening with the workers' compensation claim and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you.","start":188.16,"end":199.04001,"sentiment":"neutral","sentiment_score":-0.020045241978215545},{"text":"Is that okay?","start":199.04001,"end":199.94,"sentiment":"neutral","sentiment_score":0.04450090974569321},{"text":"Yep.","start":201.58499,"end":202.06499,"sentiment":"neutral","sentiment_score":0.22440049052238464},{"text":"Beautiful.","start":202.06499,"end":202.56499,"sentiment":"positive","sentiment_score":0.3849427103996277}],"sentiment":"neutral","sentiment_score":-0.01385667458886192,"num_words":63,"start":182.005,"end":202.56499},{"sentences":[{"text":"I mean, we're still here.","start":202.625,"end":203.50499,"sentiment":"neutral","sentiment_score":0.0829241119325161},{"text":"We're still looking after everything.","start":203.50499,"end":204.885,"sentiment":"neutral","sentiment_score":0.074195496737957},{"text":"It's just that putting that next stage on hold for the time being.","start":205.025,"end":208.385,"sentiment":"neutral","sentiment_score":-0.061369507788465574},{"text":"That way, you're super can sit here.","start":208.385,"end":209.905,"sentiment":"positive","sentiment_score":0.5107609842504773},{"text":"I'll keep looking at it.","start":209.905,"end":210.94499,"sentiment":"positive","sentiment_score":0.4381542861461639}],"sentiment":"neutral","sentiment_score":0.16439693607389927,"num_words":35,"start":202.625,"end":210.94499},{"sentences":[{"text":"I'll keep, you know you know, updating you on what's being on what's happening.","start":210.94499,"end":214.305,"sentiment":"neutral","sentiment_score":0.3079433356012617},{"text":"I can do catch ups as often as you like, and then we can reassess that TTR phase, look at what your new job is, and maybe update the advice when when we know what's happening a bit more with regards to your employment and that workers' compensation claim as well.","start":214.305,"end":228.94,"sentiment":"neutral","sentiment_score":0.1155526966733091},{"text":"Okay?","start":229.08,"end":229.58,"sentiment":"neutral","sentiment_score":0.08221450448036194},{"text":"That's okay.","start":231.765,"end":232.565,"sentiment":"positive","sentiment_score":0.39942485094070435},{"text":"Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks?","start":232.565,"end":237.205,"sentiment":"neutral","sentiment_score":0.08313292850341115}],"sentiment":"neutral","sentiment_score":0.1441713475695487,"num_words":89,"start":210.94499,"end":237.205},{"sentences":[{"text":"What would be preferable for you, Vivienne?","start":237.205,"end":239.22499,"sentiment":"neutral","sentiment_score":0.0722498180610793},{"text":"Six weeks?","start":242.245,"end":242.985,"sentiment":"neutral","sentiment_score":0.1493997536599636},{"text":"Beautiful.","start":243.045,"end":243.545,"sentiment":"positive","sentiment_score":0.5609191060066223},{"text":"Let me book that in now for you.","start":243.685,"end":245.44499,"sentiment":"neutral","sentiment_score":0.27473022788763046},{"text":"That way, I've got you here.","start":245.44499,"end":246.48,"sentiment":"neutral","sentiment_score":0.3132333109776179}],"sentiment":"neutral","sentiment_score":0.226779542863369,"num_words":24,"start":237.205,"end":246.48},{"sentences":[{"text":"Now if anything comes up and the time doesn't suit, that's okay.","start":246.48,"end":249.68,"sentiment":"neutral","sentiment_score":0.019879119315495093},{"text":"We can absolutely alter it at any point.","start":249.68,"end":252.58,"sentiment":"neutral","sentiment_score":0.07474279450252652},{"text":"But if we go six weeks, that brings us to, oops, my goodness.","start":253.12,"end":259.93503,"sentiment":"neutral","sentiment_score":0.03482043900741981},{"text":"The month is flying by.","start":259.93503,"end":261.21503,"sentiment":"neutral","sentiment_score":0.009080061316490173},{"text":"It's insane how fast this year is going by.","start":261.21503,"end":263.635,"sentiment":"neutral","sentiment_score":0.05902515434556537}],"sentiment":"neutral","sentiment_score":0.039697535970109575,"num_words":47,"start":246.48,"end":263.635},{"sentences":[{"text":"One, two, three, four, five, six.","start":265.375,"end":267.93503,"sentiment":"neutral","sentiment_score":0.04021830608447393},{"text":"That brings us to the June 22.","start":267.93503,"end":270.35504,"sentiment":"neutral","sentiment_score":0.025156558890427862},{"text":"What day do you think might suit you then to have that catch up?","start":271.79,"end":275.31,"sentiment":"neutral","sentiment_score":0.028699332981237342},{"text":"Do you think the Monday or Monday?","start":275.31,"end":280.21,"sentiment":"neutral","sentiment_score":0.001112809936915125},{"text":"That's okay.","start":284.92502,"end":285.725,"sentiment":"neutral","sentiment_score":0.11981969326734543}],"sentiment":"neutral","sentiment_score":0.029628485182507172,"num_words":36,"start":265.375,"end":285.725},{"sentences":[{"text":"If you like, I can book it in.","start":285.725,"end":287.96503,"sentiment":"neutral","sentiment_score":0.14423430804163218},{"text":"Did you want me to maybe make it morning or afternoon for the moment?","start":287.96503,"end":290.765,"sentiment":"neutral","sentiment_score":0.10742731019854546},{"text":"And then I can get Michelle to touch base and just sort of see what's happening and alter that if we need to.","start":290.765,"end":296.545,"sentiment":"neutral","sentiment_score":0.16307953518369925},{"text":"Beautiful.","start":298.03,"end":298.43,"sentiment":"positive","sentiment_score":0.43477684259414673},{"text":"Did you want sort of first thing in the morning or late in the afternoon?","start":298.43,"end":301.15,"sentiment":"neutral","sentiment_score":0.10728820711374283}],"sentiment":"neutral","sentiment_score":0.13857026337111583,"num_words":61,"start":285.725,"end":301.15},{"sentences":[{"text":"What would prefer you at the moment?","start":301.15,"end":302.53,"sentiment":"neutral","sentiment_score":0.06729922177536148},{"text":"No.","start":304.99,"end":305.38998,"sentiment":"neutral","sentiment_score":-0.12324100732803343},{"text":"You're fine.","start":305.38998,"end":306.21,"sentiment":"neutral","sentiment_score":-0.01074546598829329},{"text":"Oh, no.","start":318.685,"end":319.325,"sentiment":"neutral","sentiment_score":-0.0034978706389665604},{"text":"You are honestly fine.","start":319.325,"end":321.005,"sentiment":"neutral","sentiment_score":0.2366170883178711}],"sentiment":"neutral","sentiment_score":0.07911470156977884,"num_words":16,"start":301.15,"end":321.005},{"sentences":[{"text":"It's not a problem at all.","start":321.005,"end":322.20502,"sentiment":"positive","sentiment_score":0.37737983961900073},{"text":"On on the upside, I'm glad you're getting a little bit of sleep in.","start":322.20502,"end":325.02002,"sentiment":"positive","sentiment_score":0.5127201144184385},{"text":"That's not a bad thing, especially this kind of weather if you're getting the same weather as us.","start":325.02002,"end":329.36002,"sentiment":"neutral","sentiment_score":0.22091031240092385},{"text":"Beautiful.","start":332.46002,"end":332.94,"sentiment":"positive","sentiment_score":0.5944646000862122},{"text":"I've booked it in for six weeks time.","start":332.94,"end":334.62,"sentiment":"neutral","sentiment_score":0.25738165713846684}],"sentiment":"positive","sentiment_score":0.34196306638261104,"num_words":47,"start":321.005,"end":334.62},{"sentences":[{"text":"So I'll book it in for now I generally start at about 07:30, 08:00.","start":334.62,"end":339.065,"sentiment":"neutral","sentiment_score":0.12751667041863715},{"text":"Did you want me just to book it in first thing in the morning for me?","start":339.065,"end":341.385,"sentiment":"neutral","sentiment_score":0.04278220236301422},{"text":"It's about 08:30.","start":341.385,"end":342.185,"sentiment":"neutral","sentiment_score":0.008754338758687178},{"text":"Is that gonna be okay, or do you want me to push it back a little bit?","start":342.185,"end":345.245,"sentiment":"neutral","sentiment_score":0.008124243824140114},{"text":"Yep.","start":346.265,"end":346.765,"sentiment":"neutral","sentiment_score":0.1221395879983902}],"sentiment":"neutral","sentiment_score":0.05404437986184277,"num_words":51,"start":334.62,"end":346.765},{"sentences":[{"text":"Perfect.","start":346.98502,"end":347.465,"sentiment":"neutral","sentiment_score":0.3254774212837219},{"text":"I'll pop it in there for you.","start":347.465,"end":349.245,"sentiment":"neutral","sentiment_score":0.1091708391904831},{"text":"I I do.","start":349.545,"end":351.46,"sentiment":"neutral","sentiment_score":0.06315901130437851},{"text":"I do.","start":351.46,"end":351.78,"sentiment":"neutral","sentiment_score":0.0747680515050888},{"text":"I work Monday to Thursday, so I have Friday off with my son.","start":351.78,"end":354.91998,"sentiment":"neutral","sentiment_score":0.06120612042454573}],"sentiment":"neutral","sentiment_score":0.08555253838690427,"num_words":26,"start":346.98502,"end":354.91998},{"sentences":[{"text":"And I do generally it's meant to be ten hours, but I tend to start work at about seven, 07:30 and work through to about six or seven at night to make sure I'm doing everything I need to a day.","start":355.06,"end":364.41998,"sentiment":"neutral","sentiment_score":0.042050193313781806},{"text":"So yeah, it is.","start":364.41998,"end":366.965,"sentiment":"neutral","sentiment_score":0.2735142856836319},{"text":"It absolutely is.","start":366.965,"end":368.005,"sentiment":"positive","sentiment_score":0.6539947589238485},{"text":"And my beautiful son gets me on a Friday, which is nice for him.","start":368.005,"end":371.36502,"sentiment":"positive","sentiment_score":0.6312174073287419},{"text":"So yeah.","start":371.36502,"end":373.785,"sentiment":"positive","sentiment_score":0.37682919204235077}],"sentiment":"neutral","sentiment_score":0.2245437723759096,"num_words":64,"start":355.06,"end":373.785},{"sentences":[{"text":"Absolutely.","start":374.405,"end":374.905,"sentiment":"positive","sentiment_score":0.34967702627182007},{"text":"Well, thank you so much.","start":375.445,"end":376.48502,"sentiment":"positive","sentiment_score":0.42980950474739077},{"text":"I'll pop it in for 08:00.","start":376.48502,"end":378.005,"sentiment":"neutral","sentiment_score":0.1530194841325283},{"text":"What I'll do is on the Friday before, I'll get one of my team to give you a call just to reconfirm the appointment.","start":378.005,"end":383.84003,"sentiment":"neutral","sentiment_score":0.13199861161410809},{"text":"And if it doesn't suit, we can just alter that.","start":383.84003,"end":386.40002,"sentiment":"neutral","sentiment_score":-0.06433764025568962}],"sentiment":"neutral","sentiment_score":0.12916155936925308,"num_words":46,"start":374.405,"end":386.40002},{"sentences":[{"text":"Okay?","start":386.40002,"end":386.90002,"sentiment":"neutral","sentiment_score":0.04637879878282547},{"text":"My pleasure.","start":389.47693,"end":390.03693,"sentiment":"neutral","sentiment_score":0.27503136545419693},{"text":"I hope you have a good afternoon, Vivian.","start":390.03693,"end":391.95694,"sentiment":"positive","sentiment_score":0.7450694888830185},{"text":"Thank you for taking my call.","start":391.95694,"end":393.47693,"sentiment":"positive","sentiment_score":0.6340375294288},{"text":"Mhmm.","start":393.47693,"end":393.97693,"sentiment":"neutral","sentiment_score":0.11815232783555984}],"sentiment":"positive","sentiment_score":0.5821874969535403,"num_words":18,"start":386.40002,"end":393.97693},{"sentences":[{"text":"See you later.","start":394.43695,"end":395.17694,"sentiment":"neutral","sentiment_score":0.2784348825613658},{"text":"Bye.","start":395.39694,"end":395.89694,"sentiment":"neutral","sentiment_score":0.14560669660568237}],"sentiment":"neutral","sentiment_score":0.24522783607244492,"num_words":4,"start":394.43695,"end":395.89694}]}}]},{"alternatives":[{"transcript":"Hello, Dana? Good. And how are you? Yeah. I'm not too bad. Thank you. Been studying. Yep. Mhmm. No. Not yet. I haven't resigned yet. No. Yes. Yep. It's still the intention. It's because I've got a compensation claiming for bullying. Yeah. No. Well, I I've look. It's my support person that said that we need to put in a claim. So I'm kind of, like, stuck, and I've gotta wait until I need to hear a bit back more from the compensation team. And then once I hear back from them, then if there's a claim, then okay, then I'll send it out. If there's no claim, then I'll just put in my resignation and be done with it. Yeah. I'm moving into disability support. Well, I can look for a role already. So I'm just sort of getting my head around a few things. I've gotta get a first aid certificate and a couple of other requirements that's in Queensland. So yellow card, blue card. I've got the blue card already. So I'm just waiting for those all to finalize, and then I can work already. No. I'm not going back to him. No. No. No. Yes. I'm okay at the moment. Mhmm. Mhmm. Mhmm. Mhmm. Yep. That's perfect. Mhmm. Yep. Not a problem. Thank you. Six weeks would be great. Yep. Mhmm. Mhmm. I think let's leave it on a Monday. And, yeah, time wise, I have no idea what what I'll be doing. Yes. Perfect. Perfect. Yeah. Let's do first thing in the morning. Yeah. Sorry about this morning. I I had a really rough night, and I didn't I must have just slept in because I didn't don't have to set an alarm. I'm normally up at six. And then I saw your name, and I'm like, oh, shit. It's quarter to nine. Oh, shit. Alright. Yeah. Even 08:00 is fine. Yeah. You do long hours if you're still at the work. Oh, yeah. Yeah. Perfect, isn't it? Yeah. Lovely. Good for you. Lovely. Perfect. Perfect. Thank you so much. Thank you. You too, Dana. Bye. 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Dana? Good. And how are you? Yeah. I'm not too bad.\n\nThank you. Been studying. Yep. Mhmm. No.\n\nNot yet. I haven't resigned yet. No. Yes. Yep.\n\nIt's still the intention. It's because I've got a compensation claiming for bullying. Yeah. No. Well, I I've look.\n\nIt's my support person that said that we need to put in a claim. So I'm kind of, like, stuck, and I've gotta wait until I need to hear a bit back more from the compensation team. And then once I hear back from them, then if there's a claim, then okay, then I'll send it out. If there's no claim, then I'll just put in my resignation and be done with it. Yeah.\n\nI'm moving into disability support. Well, I can look for a role already. So I'm just sort of getting my head around a few things. I've gotta get a first aid certificate and a couple of other requirements that's in Queensland. So yellow card, blue card.\n\nI've got the blue card already. So I'm just waiting for those all to finalize, and then I can work already. No. I'm not going back to him. No.\n\nNo. No. Yes. I'm okay at the moment. Mhmm.\n\nMhmm. Mhmm. Mhmm. Yep. That's perfect.\n\nMhmm. Yep. Not a problem. Thank you. Six weeks would be great.\n\nYep. Mhmm. Mhmm. I think let's leave it on a Monday. And, yeah, time wise, I have no idea what what I'll be doing.\n\nYes. Perfect. Perfect. Yeah. Let's do first thing in the morning.\n\nYeah. Sorry about this morning. I I had a really rough night, and I didn't I must have just slept in because I didn't don't have to set an alarm. I'm normally up at six. And then I saw your name, and I'm like, oh, shit.\n\nIt's quarter to nine. Oh, shit. Alright. Yeah. Even 08:00 is fine.\n\nYeah. You do long hours if you're still at the work. Oh, yeah. Yeah. Perfect, isn't it?\n\nYeah. Lovely. Good for you. Lovely. Perfect.\n\nPerfect. Thank you so much. Thank you. You too, Dana. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, Dana?","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.027089957147836685},{"text":"Good.","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.4026060104370117},{"text":"And how are you?","start":5.92,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.29904717206954956},{"text":"Yeah.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":0.2175014764070511},{"text":"I'm not too bad.","start":11.04,"end":11.84,"sentiment":"neutral","sentiment_score":0.32871630042791367}],"sentiment":"neutral","sentiment_score":0.2654451075941324,"num_words":12,"start":0.48,"end":11.84},{"sentences":[{"text":"Thank you.","start":11.84,"end":12.58,"sentiment":"positive","sentiment_score":0.5443183183670044},{"text":"Been 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great.","start":240.205,"end":241.66501,"sentiment":"neutral","sentiment_score":0.29905350506305695}],"sentiment":"positive","sentiment_score":0.3465800105283658,"num_words":12,"start":215.475,"end":241.66501},{"sentences":[{"text":"Yep.","start":243.405,"end":243.905,"sentiment":"neutral","sentiment_score":0.3091714084148407},{"text":"Mhmm.","start":270.315,"end":270.795,"sentiment":"neutral","sentiment_score":0.017506610602140427},{"text":"Mhmm.","start":270.795,"end":271.295,"sentiment":"neutral","sentiment_score":0.01601715013384819},{"text":"I think let's leave it on a Monday.","start":277.25,"end":279.11,"sentiment":"neutral","sentiment_score":0.009927101200446486},{"text":"And, yeah, time wise, I have no idea what what I'll be doing.","start":279.25,"end":284.38998,"sentiment":"neutral","sentiment_score":-0.06934799948850504}],"sentiment":"neutral","sentiment_score":-0.01997550060817351,"num_words":24,"start":243.405,"end":284.38998},{"sentences":[{"text":"Yes.","start":293.645,"end":294.04498,"sentiment":"neutral","sentiment_score":0.14903327822685242},{"text":"Perfect.","start":294.04498,"end":294.54498,"sentiment":"positive","sentiment_score":0.3675598204135895},{"text":"Perfect.","start":296.685,"end":297.185,"sentiment":"positive","sentiment_score":0.4496845602989197},{"text":"Yeah.","start":300.845,"end":301.165,"sentiment":"neutral","sentiment_score":0.067589670419693},{"text":"Let's do first thing in the morning.","start":301.165,"end":302.945,"sentiment":"neutral","sentiment_score":0.04874896949955395}],"sentiment":"neutral","sentiment_score":0.12501001053235747,"num_words":11,"start":293.645,"end":302.945},{"sentences":[{"text":"Yeah.","start":303.005,"end":303.325,"sentiment":"neutral","sentiment_score":0.0017837267369031906},{"text":"Sorry about this morning.","start":303.325,"end":304.525,"sentiment":"neutral","sentiment_score":-0.14315364509820938},{"text":"I I had a really rough night, and I didn't I must have just slept in because I didn't don't have to set an alarm.","start":304.525,"end":312.18002,"sentiment":"negative","sentiment_score":-0.4345937764644623},{"text":"I'm normally up at six.","start":312.18002,"end":313.56,"sentiment":"neutral","sentiment_score":-0.14341358244419097},{"text":"And then I saw your name, and I'm like, oh, shit.","start":313.94,"end":316.26,"sentiment":"neutral","sentiment_score":-0.17855499413880435}],"sentiment":"neutral","sentiment_score":-0.3068880024568542,"num_words":46,"start":303.005,"end":316.26},{"sentences":[{"text":"It's quarter to nine.","start":316.26,"end":317.38,"sentiment":"neutral","sentiment_score":-0.1596168465912342},{"text":"Oh, shit.","start":317.38,"end":318.105,"sentiment":"neutral","sentiment_score":-0.16186674684286118},{"text":"Alright.","start":331.14502,"end":331.64502,"sentiment":"neutral","sentiment_score":0.2827858626842499},{"text":"Yeah.","start":343.73,"end":344.21002,"sentiment":"neutral","sentiment_score":0.0057631246745586395},{"text":"Even 08:00 is fine.","start":344.21002,"end":345.83002,"sentiment":"neutral","sentiment_score":0.016795814968645573}],"sentiment":"neutral","sentiment_score":-0.05053905273477236,"num_words":12,"start":316.26,"end":345.83002},{"sentences":[{"text":"Yeah.","start":345.97,"end":346.47,"sentiment":"neutral","sentiment_score":0.06359884887933731},{"text":"You do long hours if you're still at the work.","start":347.405,"end":350.225,"sentiment":"neutral","sentiment_score":0.0632636081892997},{"text":"Oh, yeah.","start":360.605,"end":361.185,"sentiment":"neutral","sentiment_score":0.03844146244227886},{"text":"Yeah.","start":364.15,"end":364.65,"sentiment":"neutral","sentiment_score":0.0728364959359169},{"text":"Perfect, isn't it?","start":364.87,"end":366.09,"sentiment":"neutral","sentiment_score":0.29060418407122296}],"sentiment":"neutral","sentiment_score":0.10104511198861633,"num_words":17,"start":345.97,"end":366.09},{"sentences":[{"text":"Yeah.","start":371.75,"end":372.22998,"sentiment":"positive","sentiment_score":0.36169159412384033},{"text":"Lovely.","start":372.22998,"end":372.72998,"sentiment":"positive","sentiment_score":0.5333278179168701},{"text":"Good for you.","start":373.18997,"end":374.09,"sentiment":"positive","sentiment_score":0.45181654890378314},{"text":"Lovely.","start":378.715,"end":379.215,"sentiment":"neutral","sentiment_score":0.17688477039337158},{"text":"Perfect.","start":384.075,"end":384.575,"sentiment":"neutral","sentiment_score":0.12749065458774567}],"sentiment":"positive","sentiment_score":0.3649777833904539,"num_words":7,"start":371.75,"end":384.575},{"sentences":[{"text":"Perfect.","start":387.275,"end":387.755,"sentiment":"neutral","sentiment_score":0.31214436888694763},{"text":"Thank you so much.","start":387.755,"end":388.76694,"sentiment":"positive","sentiment_score":0.4609395042061806},{"text":"Thank you.","start":391.80695,"end":392.44693,"sentiment":"positive","sentiment_score":0.8103942573070526},{"text":"You too, Dana.","start":392.44693,"end":393.42694,"sentiment":"positive","sentiment_score":0.39935343464215595},{"text":"Bye.","start":394.36694,"end":394.86694,"sentiment":"neutral","sentiment_score":0.23307499289512632}],"sentiment":"positive","sentiment_score":0.4734387451952154,"num_words":11,"start":387.275,"end":394.86694},{"sentences":[{"text":"Bye.","start":395.64694,"end":396.14694,"sentiment":"neutral","sentiment_score":-0.10003602504730225}],"sentiment":"neutral","sentiment_score":-0.10003602504730225,"num_words":1,"start":395.64694,"end":396.14694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Dana?\n\nChannel 0: Hi, Vivian. This is Dana from IT. How are you?\n\nChannel 1: Good. And how are you?\n\nChannel 0: I'm very well. Thank you. How's your day been today?\n\nChannel 1: Yeah. I'm not too bad. Thank you.\n\nChannel 0: Oh, that's\n\nChannel 1: Been\n\nChannel 0: good.\n\nChannel 1: studying.\n\nChannel 0: That's oh, wow. Yes, Jack. They mentioned you've got some changes to your job now that you were looking to leave your current place of employment. Is that right?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. All good. Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you.\n\nChannel 1: Mhmm.\n\nChannel 0: Can I ask just to sort of start with, what what's been going on? What's been changed? And have you now left your previous employer?\n\nChannel 1: No. Not yet. I haven't resigned\n\nChannel 0: Okay.\n\nChannel 1: yet.\n\nChannel 0: Okay. So haven't resigned as of yet. Is this still\n\nChannel 1: No.\n\nChannel 0: the intention to resign in the next few weeks or months, or what's that\n\nChannel 1: Yes.\n\nChannel 0: sort of look like for you?\n\nChannel 1: Yep. It's still the intention. It's because I've got a compensation claiming for bullying.\n\nChannel 0: Oh, wow. Okay. I'm so sorry to hear that.\n\nChannel 1: Yeah. No. Well, I I've look. It's my support person that said that we need to put in a claim. So I'm\n\nChannel 0: Yeah.\n\nChannel 1: kind of, like, stuck, and I've gotta wait until I need to hear a bit back more from the compensation team.\n\nChannel 0: Yes.\n\nChannel 1: And then once I hear back from them, then if there's a claim, then okay, then I'll send it out. If there's no claim, then I'll just put in my resignation and be done with it.\n\nChannel 0: Yeah. Okay. And because you're studying at the moment, you have that intention to to sort of move into another role down the track as well?\n\nChannel 1: Yeah. I'm moving into disability\n\nChannel 0: Yeah.\n\nChannel 1: support.\n\nChannel 0: Okay. Beautiful. And how how long before you think you'll be finished studying and sort of ready to look for a role in that area?\n\nChannel 1: Well, I can look for a role already. So I'm just\n\nChannel 0: Yeah.\n\nChannel 1: sort of getting my head around a few things. I've gotta get a first aid certificate\n\nChannel 0: Yep.\n\nChannel 1: and a couple of other requirements that's in Queensland. So yellow card, blue card. I've got the blue card already. So I'm\n\nChannel 0: Yeah.\n\nChannel 1: just waiting for those all to finalize, and then I can work already.\n\nChannel 0: Okay. Beautiful. Beautiful. So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income. And are you still going to work at your current employee\n\nChannel 1: No.\n\nChannel 0: employment?\n\nChannel 1: I'm not going back to him. No.\n\nChannel 0: Not working at all. Okay.\n\nChannel 1: No.\n\nChannel 0: How are you going money wise? Do you need any kind of assistance with income at the moment, or do you have a\n\nChannel 1: No.\n\nChannel 0: bit of savings behind you that you're okay with? Or\n\nChannel 1: Yes. I'm okay at the moment.\n\nChannel 0: okay. Beautiful. Because we're having a look at things, and I know Jack's completed the the rollover from your old super\n\nChannel 1: Mhmm.\n\nChannel 0: funds, so everything is in Hub 24 at the moment.\n\nChannel 1: Mhmm.\n\nChannel 0: I would probably suggest that we maybe just put things on hold for the time being. We'll keep you super. We'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment. We'll hold off until we work out what's happening with the workers' compensation claim\n\nChannel 1: Mhmm.\n\nChannel 0: and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you. Is that\n\nChannel 1: Mhmm.\n\nChannel 0: okay?\n\nChannel 1: Yep. That's perfect.\n\nChannel 0: Yep. Beautiful. I mean, we're still here. We're still looking after everything. It's just that putting that next stage on hold for the time being.\n\nThat way, you're super can sit here. I'll keep looking at it. I'll keep, you know you know, updating you on what's being on what's happening. I can do catch ups as often\n\nChannel 1: Mhmm.\n\nChannel 0: as you like, and then we can reassess that TTR phase, look at what your new job is, and maybe update the advice when when we know what's happening a bit more with regards to your employment and that workers' compensation claim as well. Okay?\n\nChannel 1: Yep. Not a problem. Thank you.\n\nChannel 0: That's okay. Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks? What would be preferable for you, Vivienne?\n\nChannel 1: Six weeks would be great.\n\nChannel 0: Six weeks? Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: Let me book that in now for you. That way, I've got you here. Now if anything comes up and the time doesn't suit, that's okay. We can absolutely alter it at any point. But if we go six weeks, that brings us to, oops, my goodness.\n\nThe month is flying by. It's insane how fast this year is going by. One, two, three, four, five, six. That brings us to the June 22.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: What day do you think might suit you then to have that catch up? Do you think the Monday\n\nChannel 1: I think\n\nChannel 0: or\n\nChannel 1: let's leave it on a Monday. And,\n\nChannel 0: Monday?\n\nChannel 1: yeah, time wise, I have no idea what what I'll be doing.\n\nChannel 0: That's okay. If you like, I can book it in. Did you want me to maybe make it morning or afternoon for the moment? And then I can get Michelle to touch base and just\n\nChannel 1: Yes.\n\nChannel 0: sort of\n\nChannel 1: Perfect.\n\nChannel 0: see what's happening and alter that if we need to.\n\nChannel 1: Perfect.\n\nChannel 0: Beautiful. Did you want sort of first thing in the morning or late in the afternoon?\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: Let's\n\nChannel 0: would prefer\n\nChannel 1: do\n\nChannel 0: you\n\nChannel 1: first\n\nChannel 0: at the\n\nChannel 1: thing\n\nChannel 0: moment?\n\nChannel 1: in the morning. Yeah. Sorry about this morning. I\n\nChannel 0: No. You're fine.\n\nChannel 1: I had a really rough night, and I didn't I must have just slept in because I didn't don't have to set an alarm. I'm normally up at six. And then I saw your name, and I'm like, oh, shit. It's quarter to nine. Oh, shit.\n\nChannel 0: Oh, no. You are honestly fine. It's not a problem at all. On on the upside, I'm glad you're getting a little bit of sleep in. That's not a bad thing, especially this kind of weather if you're getting the same weather as us.\n\nChannel 1: Alright.\n\nChannel 0: Beautiful. I've booked it in for six weeks time. So I'll book it in for now I generally start at about 07:30, 08:00. Did you want me just to book it in first thing in the morning for me? It's about 08:30.\n\nIs that gonna be okay, or do you want me\n\nChannel 1: Yeah.\n\nChannel 0: to push it\n\nChannel 1: Even\n\nChannel 0: back a\n\nChannel 1: 08:00\n\nChannel 0: little bit?\n\nChannel 1: is fine. Yeah.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: You\n\nChannel 0: I'll\n\nChannel 1: do\n\nChannel 0: pop\n\nChannel 1: long\n\nChannel 0: it in there for you.\n\nChannel 1: hours if you're still at\n\nChannel 0: I\n\nChannel 1: the work.\n\nChannel 0: I do. I do. I work Monday to Thursday, so I have Friday off with my son. And I do generally it's meant to be ten hours, but I tend to start work at about seven, 07:30 and work through to\n\nChannel 1: Oh, yeah.\n\nChannel 0: about six or seven at night to make sure I'm doing everything I need to a day.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Perfect, isn't it?\n\nChannel 0: yeah, it is. It absolutely is. And my beautiful son gets me on a Friday, which is nice for him. So\n\nChannel 1: Yeah. Lovely. Good\n\nChannel 0: yeah.\n\nChannel 1: for you.\n\nChannel 0: Absolutely. Well, thank you so much. I'll pop it in for 08:00. What I'll do is on\n\nChannel 1: Lovely.\n\nChannel 0: the Friday before, I'll get one of my team to give you a call just to reconfirm the appointment. And\n\nChannel 1: Perfect.\n\nChannel 0: if it doesn't suit, we can just alter that. Okay?\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: My pleasure. I hope you have a good afternoon, Vivian.\n\nChannel 1: Thank\n\nChannel 0: Thank you\n\nChannel 1: you.\n\nChannel 0: for\n\nChannel 1: You\n\nChannel 0: taking\n\nChannel 1: too,\n\nChannel 0: my\n\nChannel 1: Dana.\n\nChannel 0: call. Mhmm.\n\nChannel 1: Bye.\n\nChannel 0: See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dana?","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.027089957147836685}],"sentiment":"neutral","sentiment_score":0.027089957147836685,"channel":1,"num_words":2,"start":0.48,"end":1.46},{"sentences":[{"text":"Hi, Vivian.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.10803671181201935},{"text":"This is Dana from IT.","start":3.36,"end":4.56,"sentiment":"neutral","sentiment_score":0.12727085500955582},{"text":"How are you?","start":4.56,"end":5.62,"sentiment":"neutral","sentiment_score":0.16870305935541788}],"sentiment":"neutral","sentiment_score":0.13585368767380715,"channel":0,"num_words":10,"start":2.56,"end":5.62},{"sentences":[{"text":"Good.","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.4026060104370117},{"text":"And how are you?","start":5.92,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.29904717206954956}],"sentiment":"neutral","sentiment_score":0.319758939743042,"channel":1,"num_words":5,"start":5.52,"end":6.8199997},{"sentences":[{"text":"I'm very well.","start":7.04,"end":8.08,"sentiment":"positive","sentiment_score":0.5648862918217977},{"text":"Thank you.","start":8.08,"end":8.639999,"sentiment":"positive","sentiment_score":0.6440939605236053},{"text":"How's your day been today?","start":8.639999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.293827211856842}],"sentiment":"positive","sentiment_score":0.4451982855796814,"channel":0,"num_words":10,"start":7.04,"end":10.099999},{"sentences":[{"text":"Yeah.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":0.2175014764070511},{"text":"I'm not too bad.","start":11.04,"end":11.84,"sentiment":"neutral","sentiment_score":0.32871630042791367},{"text":"Thank you.","start":11.84,"end":12.58,"sentiment":"positive","sentiment_score":0.5443183183670044}],"sentiment":"positive","sentiment_score":0.37442904497895924,"channel":1,"num_words":7,"start":10.719999,"end":12.58},{"sentences":[{"text":"Oh, that's","start":13.135,"end":13.775001,"sentiment":"neutral","sentiment_score":0.2937130481004715}],"sentiment":"neutral","sentiment_score":0.2937130481004715,"channel":0,"num_words":2,"start":13.135,"end":13.775001},{"sentences":[{"text":"Been","start":13.44,"end":13.84,"sentiment":"positive","sentiment_score":0.37350860238075256}],"sentiment":"positive","sentiment_score":0.37350860238075256,"channel":1,"num_words":1,"start":13.44,"end":13.84},{"sentences":[{"text":"good.","start":13.775001,"end":14.175,"sentiment":"positive","sentiment_score":0.4087638556957245}],"sentiment":"positive","sentiment_score":0.4087638556957245,"channel":0,"num_words":1,"start":13.775001,"end":14.175},{"sentences":[{"text":"studying.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":0.2404763251543045}],"sentiment":"neutral","sentiment_score":0.2404763251543045,"channel":1,"num_words":1,"start":13.84,"end":14.34},{"sentences":[{"text":"That's oh, wow.","start":14.175,"end":16.335,"sentiment":"neutral","sentiment_score":0.1666182577610016},{"text":"Yes, Jack.","start":16.335,"end":17.135,"sentiment":"neutral","sentiment_score":0.054684827104210854},{"text":"They mentioned you've got some changes to your job now that you were looking to leave your current place of employment.","start":17.135,"end":23.535,"sentiment":"neutral","sentiment_score":0.0005920690794785818},{"text":"Is that right?","start":23.535,"end":24.435001,"sentiment":"neutral","sentiment_score":0.020657303432623546}],"sentiment":"neutral","sentiment_score":0.023573440981322323,"channel":0,"num_words":29,"start":14.175,"end":24.435001},{"sentences":[{"text":"Yep.","start":24.595,"end":25.095,"sentiment":"neutral","sentiment_score":0.05704658478498459}],"sentiment":"neutral","sentiment_score":0.05704658478498459,"channel":1,"num_words":1,"start":24.595,"end":25.095},{"sentences":[{"text":"Yeah.","start":25.7,"end":26.2,"sentiment":"neutral","sentiment_score":0.1319260597229004},{"text":"All good.","start":26.26,"end":26.66,"sentiment":"neutral","sentiment_score":0.2575495168566704},{"text":"Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you.","start":26.66,"end":33.96,"sentiment":"neutral","sentiment_score":0.05104385297267865}],"sentiment":"neutral","sentiment_score":0.06280322284215972,"channel":0,"num_words":42,"start":25.7,"end":33.96},{"sentences":[{"text":"Mhmm.","start":34.23,"end":34.73,"sentiment":"neutral","sentiment_score":-0.0015177042223513126}],"sentiment":"neutral","sentiment_score":-0.0015177042223513126,"channel":1,"num_words":1,"start":34.23,"end":34.73},{"sentences":[{"text":"Can I ask just to sort of start with, what what's been going on?","start":34.9,"end":37.86,"sentiment":"neutral","sentiment_score":-0.017102019528725317},{"text":"What's been changed?","start":37.86,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.02241223243375619},{"text":"And have you now left your previous employer?","start":38.739998,"end":42.155003,"sentiment":"neutral","sentiment_score":-0.027707576053217053}],"sentiment":"neutral","sentiment_score":-0.021133023165166378,"channel":0,"num_words":25,"start":34.9,"end":42.155003},{"sentences":[{"text":"No.","start":42.505,"end":42.825,"sentiment":"neutral","sentiment_score":-0.12309803068637848},{"text":"Not yet.","start":42.825,"end":43.465,"sentiment":"neutral","sentiment_score":-0.12103791162371635},{"text":"I haven't resigned","start":43.465,"end":44.525,"sentiment":"neutral","sentiment_score":-0.15009296437104544}],"sentiment":"neutral","sentiment_score":-0.13590879117449126,"channel":1,"num_words":6,"start":42.505,"end":44.525},{"sentences":[{"text":"Okay.","start":44.135002,"end":44.635002,"sentiment":"neutral","sentiment_score":-0.09342946112155914}],"sentiment":"neutral","sentiment_score":-0.09342946112155914,"channel":0,"num_words":1,"start":44.135002,"end":44.635002},{"sentences":[{"text":"yet.","start":44.585,"end":45.085,"sentiment":"neutral","sentiment_score":-0.05288878455758095}],"sentiment":"neutral","sentiment_score":-0.05288878455758095,"channel":1,"num_words":1,"start":44.585,"end":45.085},{"sentences":[{"text":"Okay.","start":45.575,"end":46.075,"sentiment":"neutral","sentiment_score":-0.04066893458366394},{"text":"So haven't resigned as of yet.","start":46.135002,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.11395772484441598},{"text":"Is this still","start":48.055,"end":48.615,"sentiment":"neutral","sentiment_score":-0.08065949877103169}],"sentiment":"neutral","sentiment_score":-0.09663937799632549,"channel":0,"num_words":10,"start":45.575,"end":48.615},{"sentences":[{"text":"No.","start":48.505,"end":49.005,"sentiment":"neutral","sentiment_score":-0.19298693537712097}],"sentiment":"neutral","sentiment_score":-0.19298693537712097,"channel":1,"num_words":1,"start":48.505,"end":49.005},{"sentences":[{"text":"the intention to resign in the next few weeks or months, or what's that","start":48.615,"end":52.135002,"sentiment":"neutral","sentiment_score":-0.14511887675949506}],"sentiment":"neutral","sentiment_score":-0.14511887675949506,"channel":0,"num_words":14,"start":48.615,"end":52.135002},{"sentences":[{"text":"Yes.","start":52.025,"end":52.525,"sentiment":"neutral","sentiment_score":-0.039608024060726166}],"sentiment":"neutral","sentiment_score":-0.039608024060726166,"channel":1,"num_words":1,"start":52.025,"end":52.525},{"sentences":[{"text":"sort of look like for you?","start":52.135002,"end":53.675003,"sentiment":"neutral","sentiment_score":-0.03308770122627417}],"sentiment":"neutral","sentiment_score":-0.03308770122627417,"channel":0,"num_words":6,"start":52.135002,"end":53.675003},{"sentences":[{"text":"Yep.","start":54.149998,"end":54.469997,"sentiment":"neutral","sentiment_score":-0.049153298139572144},{"text":"It's still the intention.","start":54.469997,"end":55.67,"sentiment":"neutral","sentiment_score":-0.11580192297697067},{"text":"It's because I've got a compensation claiming for bullying.","start":55.67,"end":58.649998,"sentiment":"neutral","sentiment_score":-0.21005274520979988}],"sentiment":"neutral","sentiment_score":-0.17163112120968954,"channel":1,"num_words":14,"start":54.149998,"end":58.649998},{"sentences":[{"text":"Oh, wow.","start":59.3,"end":60.28,"sentiment":"neutral","sentiment_score":-0.09241745248436928},{"text":"Okay.","start":62.659996,"end":63.159996,"sentiment":"neutral","sentiment_score":-0.09724339842796326},{"text":"I'm so sorry to hear that.","start":63.3,"end":65.08,"sentiment":"neutral","sentiment_score":-0.2721029544870059}],"sentiment":"neutral","sentiment_score":-0.21274400336874855,"channel":0,"num_words":9,"start":59.3,"end":65.08},{"sentences":[{"text":"Yeah.","start":66.455,"end":66.955,"sentiment":"neutral","sentiment_score":-0.13074487447738647},{"text":"No.","start":67.255005,"end":67.495,"sentiment":"neutral","sentiment_score":-0.1689533293247223},{"text":"Well, I I've 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you later.","start":394.43695,"end":395.17694,"sentiment":"neutral","sentiment_score":0.2784348825613658},{"text":"Bye.","start":395.39694,"end":395.89694,"sentiment":"neutral","sentiment_score":0.14560669660568237}],"sentiment":"neutral","sentiment_score":0.24522783607244492,"channel":0,"num_words":4,"start":394.43695,"end":395.89694},{"sentences":[{"text":"Bye.","start":395.64694,"end":396.14694,"sentiment":"neutral","sentiment_score":-0.10003602504730225}],"sentiment":"neutral","sentiment_score":-0.10003602504730225,"channel":1,"num_words":1,"start":395.64694,"end":396.14694}]},"summary":{"result":"success","short":"A customer named Jack is considering leaving his job due to a compensation claim for bullying. The agent suggests putting Jack on hold and waiting for the necessary information to be completed before updating his retirement strategy. They agree to touch base in a few weeks to reassess and update him on the situation. The agent suggests Monday as the preferred day and schedules a call with Michelle to reconfirm the appointment for Friday."},"intents":{"segments":[{"text":"I've gotta get a first aid certificate Yep.","start_word":360,"end_word":367,"intents":[{"intent":"Get certificate","confidence_score":0.131589}]},{"text":"So yellow card, blue card. I've got the blue card already.","start_word":377,"end_word":387,"intents":[{"intent":"Obtain white card","confidence_score":0.000055846096}]},{"text":"I've got the blue card already.","start_word":382,"end_word":387,"intents":[{"intent":"Confirm blue card","confidence_score":0.0029172827}]},{"text":"So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income.","start_word":407,"end_word":454,"intents":[{"intent":"Recommend holding","confidence_score":0.0008855301},{"intent":"Reconfirm strategy","confidence_score":8.04439e-7}]},{"text":"And are you still going to work at your current employee No. employment?","start_word":455,"end_word":467,"intents":[{"intent":"Determine availability","confidence_score":0.000050918556},{"intent":"Confirm job","confidence_score":0.0017000801}]},{"text":"Do you need any kind of assistance with income at the moment, or do you have a No. bit of savings behind you that you're okay with? Or Yes.","start_word":487,"end_word":515,"intents":[{"intent":"Ask for assistance with income","confidence_score":0.01276585}]},{"text":"Because we're having a look at things, and I know Jack's completed the the rollover from your old super Mhmm. funds, so everything is in Hub 24 at the moment.","start_word":523,"end_word":552,"intents":[{"intent":"Inquire about fund status","confidence_score":0.00023256167}]},{"text":"Because we're having a look at things, and I know Jack's completed the the rollover from your old super Mhmm. funds, so everything is in Hub 24 at the moment. Mhmm.","start_word":523,"end_word":553,"intents":[{"intent":"Express readiness to rollover","confidence_score":0.0059324084}]},{"text":"I would probably suggest that we maybe just put things on hold for the time being. We'll keep you super.","start_word":554,"end_word":573,"intents":[{"intent":"Place on hold","confidence_score":0.046091393}]},{"text":"We'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment. We'll hold off until we work out what's happening with the workers' compensation claim Mhmm. and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you. Is that Mhmm.","start_word":574,"end_word":635,"intents":[{"intent":"Plan to continue monitoring and reassess advice","confidence_score":0.00001571831},{"intent":"Confirm intention to reassess advice","confidence_score":0.00013489649}]},{"text":"That's perfect. Yep.","start_word":638,"end_word":640,"intents":[{"intent":"Confirm understanding","confidence_score":0.04610512},{"intent":"Confirm understanding","confidence_score":0.01941765}]},{"text":"Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks? What would be preferable for you, Vivienne? Six weeks would be great.","start_word":752,"end_word":784,"intents":[{"intent":"Schedule appointment","confidence_score":0.007305626}]},{"text":"I've booked it in for six weeks time. So I'll book it in for now I generally start at about 07:30, 08:00. Did you want me just to book it in first thing in the morning for me?","start_word":1089,"end_word":1126,"intents":[{"intent":"Book appointment","confidence_score":0.48596352}]}]},"sentiments":{"segments":[{"text":"Hello, Dana? Hi, Vivian. This is Dana from IT. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.10886816680431366},{"text":"Good.","start_word":12,"end_word":12,"sentiment":"positive","sentiment_score":0.4026060104370117},{"text":"And how are you?","start_word":13,"end_word":16,"sentiment":"neutral","sentiment_score":0.3022763431072235},{"text":"I'm very well. Thank you.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.5789750218391418},{"text":"How's your day been today? Yeah.","start_word":22,"end_word":27,"sentiment":"neutral","sentiment_score":0.28860753774642944},{"text":"I'm not too bad. Thank you. Oh, that's Been good.","start_word":28,"end_word":37,"sentiment":"positive","sentiment_score":0.3680478036403656},{"text":"studying. That's oh, wow. Yes, Jack. They mentioned you've got some changes to your job now that you were looking to leave your current place of employment. Is that right? Yep. Yeah. All good. Well, let's I had you booked in just a bit of a catch up to see where things are up to and to see what we sort of do moving forward with regards to the advice there for you. Mhmm. Can I ask just to sort of start with, what what's been going on? What's been changed? And have you now left your previous employer? No. Not yet. I haven't resigned Okay. yet. Okay. So haven't resigned as of yet. Is this still No. the intention to resign in the next few weeks or months, or what's that Yes. sort of look like for you? Yep. It's still the intention. It's because I've got a compensation claiming for bullying. Oh, wow. Okay. I'm so sorry to hear that. Yeah. No. Well, I I've look. It's my support person that said that we need to put in a claim. So I'm Yeah. kind of, like, stuck, and I've gotta wait until I need to hear a bit back more from the compensation team. Yes. And then once I hear back from them, then if there's a claim, then okay, then I'll send it out. If there's no claim, then I'll just put in my resignation and be done with it. Yeah. Okay. And because you're studying at the moment, you have that intention to to sort of move into another role down the track as well? Yeah. I'm moving into disability Yeah. support. Okay.","start_word":38,"end_word":314,"sentiment":"neutral","sentiment_score":-0.05124351009726525},{"text":"Beautiful.","start_word":315,"end_word":315,"sentiment":"positive","sentiment_score":0.3794858753681183},{"text":"And how how long before you think you'll be finished studying and sort of ready to look for a role in that area? Well, I can look for a role already. So I'm just Yeah. sort of getting my head around a few things. I've gotta get a first aid certificate Yep. and a couple of other requirements that's in Queensland. So yellow card, blue card. I've got the blue card already. So I'm Yeah. just waiting for those all to finalize, and then I can work already. Okay.","start_word":316,"end_word":404,"sentiment":"neutral","sentiment_score":0.04966360330581665},{"text":"Beautiful. Beautiful.","start_word":405,"end_word":406,"sentiment":"positive","sentiment_score":0.5390185117721558},{"text":"So what I would probably suggest to do at the moment with regards to the advice, because you've got quite a bit going on at the moment, is I would suggest we sort of put on hold that transfer retirement strategy because you are still earning an income. And are you still going to work at your current employee No. employment? I'm not going back to him. No. Not working at all. Okay. No. How are you going money wise? Do you need any kind of assistance with income at the moment, or do you have a No. bit of savings behind you that you're okay with? Or Yes. I'm okay at the moment. okay. Beautiful. Because we're having a look at things, and I know Jack's completed the the rollover from your old super Mhmm. funds, so everything is in Hub 24 at the moment. Mhmm. I would probably suggest that we maybe just put things on hold for the time being. We'll keep you super. We'll keep monitoring things and look after things, but we maybe won't roll into the PTR phase at the moment. We'll hold off until we work out what's happening with the workers' compensation claim Mhmm. and or with the new employment, and then let's reassess the advice down the track when things become a bit more steady for you. Is that Mhmm. okay? Yep.","start_word":407,"end_word":637,"sentiment":"neutral","sentiment_score":-0.020444408059120175},{"text":"That's perfect.","start_word":638,"end_word":639,"sentiment":"positive","sentiment_score":0.4090382158756256},{"text":"Yep.","start_word":640,"end_word":640,"sentiment":"neutral","sentiment_score":0.22440049052238464},{"text":"Beautiful.","start_word":641,"end_word":641,"sentiment":"positive","sentiment_score":0.3849427103996277},{"text":"I mean, we're still here. We're still looking after everything. It's just that putting that next stage on hold for the time being.","start_word":642,"end_word":664,"sentiment":"neutral","sentiment_score":0.008018255233764648},{"text":"That way, you're super can sit here. I'll keep looking at it.","start_word":665,"end_word":676,"sentiment":"positive","sentiment_score":0.4723441004753113},{"text":"I'll keep, you know you know, updating you on what's being on what's happening. I can do catch ups as often Mhmm. as you like, and then we can reassess that TTR phase, look at what your new job is, and maybe update the advice when when we know what's happening a bit more with regards to your employment and that workers' compensation claim as well. Okay? Yep.","start_word":677,"end_word":744,"sentiment":"neutral","sentiment_score":0.15795813500881195},{"text":"Not a problem. Thank you. That's okay.","start_word":745,"end_word":751,"sentiment":"positive","sentiment_score":0.45508795976638794},{"text":"Moving forward, did you want me to do a catch up with you in maybe, you know, four weeks, six weeks? What would be preferable for you, Vivienne? Six weeks would be great. Six weeks?","start_word":752,"end_word":786,"sentiment":"neutral","sentiment_score":0.11799870431423189},{"text":"Beautiful.","start_word":787,"end_word":787,"sentiment":"positive","sentiment_score":0.5609191060066223},{"text":"Yep. Let me book that in now for you. That way, I've got you here. Now if anything comes up and the time doesn't suit, that's okay. We can absolutely alter it at any point. But if we go six weeks, that brings us to, oops, my goodness. The month is flying by. It's insane how fast this year is going by. One, two, three, four, five, six. That brings us to the June 22. Mhmm. Mhmm. What day do you think might suit you then to have that catch up? Do you think the Monday I think or let's leave it on a Monday. And, Monday? yeah, time wise, I have no idea what what I'll be doing. That's okay. If you like, I can book it in. Did you want me to maybe make it morning or afternoon for the moment? And then I can get Michelle to touch base and just Yes. sort of Perfect. see what's happening and alter that if we need to.","start_word":788,"end_word":955,"sentiment":"neutral","sentiment_score":0.07961717993021011},{"text":"Perfect. Beautiful.","start_word":956,"end_word":957,"sentiment":"positive","sentiment_score":0.4422307014465332},{"text":"Did you want sort of first thing in the morning or late in the afternoon? Yeah. What Let's would prefer do you first at the thing moment? in the morning. Yeah. Sorry about this morning. I No. You're fine.","start_word":958,"end_word":996,"sentiment":"neutral","sentiment_score":0.035876672714948654},{"text":"I had a really rough night, and I didn't I must have just slept in because I didn't don't have to set an alarm.","start_word":997,"end_word":1020,"sentiment":"negative","sentiment_score":-0.4445273280143738},{"text":"I'm normally up at six. And then I saw your name, and I'm like, oh, shit. It's quarter to nine. Oh, shit. Oh, no. You are honestly fine.","start_word":1021,"end_word":1048,"sentiment":"neutral","sentiment_score":-0.1305365264415741},{"text":"It's not a problem at all. On on the upside, I'm glad you're getting a little bit of sleep in.","start_word":1049,"end_word":1068,"sentiment":"positive","sentiment_score":0.4967962503433227},{"text":"That's not a bad thing, especially this kind of weather if you're getting the same weather as us. Alright.","start_word":1069,"end_word":1087,"sentiment":"neutral","sentiment_score":0.24001409113407135},{"text":"Beautiful.","start_word":1088,"end_word":1088,"sentiment":"positive","sentiment_score":0.5944646000862122},{"text":"I've booked it in for six weeks time. So I'll book it in for now I generally start at about 07:30, 08:00. Did you want me just to book it in first thing in the morning for me? It's about 08:30. Is that gonna be okay, or do you want me Yeah. to push it Even back a 08:00 little bit? is fine. Yeah. Yep. Perfect. You I'll do pop long it in there for you. hours if you're still at I the work. I do. I do. I work Monday to Thursday, so I have Friday off with my son. And I do generally it's meant to be ten hours, but I tend to start work at about seven, 07:30 and work through to Oh, yeah. about six or seven at night to make sure I'm doing everything I need to a day. Yeah. So Perfect, isn't it? yeah, it is.","start_word":1089,"end_word":1240,"sentiment":"neutral","sentiment_score":0.08362885564565659},{"text":"It absolutely is. And my beautiful son gets me on a Friday, which is nice for him. So Yeah. Lovely. Good yeah. for you. Absolutely. Well, thank you so much.","start_word":1241,"end_word":1270,"sentiment":"positive","sentiment_score":0.5275902152061462},{"text":"I'll pop it in for 08:00. What I'll do is on Lovely. the Friday before, I'll get one of my team to give you a call just to reconfirm the appointment. And Perfect. if it doesn't suit, we can just alter that. Okay? Perfect.","start_word":1271,"end_word":1314,"sentiment":"neutral","sentiment_score":0.09318406879901886},{"text":"Thank you so much. My pleasure. I hope you have a good afternoon, Vivian. Thank Thank you you. for You taking too, my Dana. call.","start_word":1315,"end_word":1339,"sentiment":"positive","sentiment_score":0.5837286543846131},{"text":"Mhmm. Bye. See you later. Bye. Bye.","start_word":1340,"end_word":1346,"sentiment":"neutral","sentiment_score":0.17820870876312256}],"average":{"sentiment":"neutral","sentiment_score":0.07017803143156941}}}}