{"metadata":{"transaction_key":"deprecated","request_id":"019f8237-7495-7332-b489-66b17af67b78","sha256":"263fcedd0810a1a9ef05eabed25a0e903be5443b3d21406ef3943c57f87e07a8","created":"2026-07-21T01:08:21.595Z","duration":122.97594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":410,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":454,"output_tokens":454},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":454,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yep. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Simon, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming month, maybe on first or second week of August. Mhmm. Mhmm. Mhmm. Mhmm. Alright. Okay. No. No. No worries, Simon. Okay. Hopefully, we can be that that that will be perfectly okay. Alright. Have a good day, Simon. Thank you. Alright. Bye bye.","confidence":0.9980469,"words":[{"word":"yes","start":6.3999996,"end":6.8999996,"confidence":0.93652344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08521418273448944},{"word":"good","start":7.2,"end":7.44,"confidence":0.92822266,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2873615324497223},{"word":"morning","start":7.44,"end":7.94,"confidence":0.9667969,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.25246885418891907},{"word":"simon","start":8.72,"end":9.12,"confidence":0.98095703,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.2341580390930176},{"word":"it's","start":9.12,"end":9.62,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.28104668855667114},{"word":"ronald","start":9.76,"end":10.26,"confidence":0.9921875,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.22729423642158508},{"word":"from","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22134889662265775},{"word":"cloud","start":11.12,"end":11.5199995,"confidence":0.7050781,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.22656679153442383},{"word":"solution","start":11.5199995,"end":12.0199995,"confidence":0.9614258,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20591773092746735},{"word":"it","start":12.08,"end":12.58,"confidence":0.9921875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2006179392337799},{"word":"how","start":13.28,"end":13.44,"confidence":0.96972656,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.21309733390808103},{"word":"are","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21697282791137695},{"word":"you","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24703136086463928},{"word":"doing","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.23875606060028076},{"word":"today","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2500271499156952},{"word":"i'm","start":16.955,"end":17.455,"confidence":0.98950195,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6687744855880737},{"word":"doing","start":17.595,"end":18.075,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6940534114837646},{"word":"wonderful","start":18.075,"end":18.575,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.727014422416687},{"word":"thank","start":18.715,"end":18.955,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6352819204330444},{"word":"you","start":18.955,"end":19.115,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6068180203437805},{"word":"for","start":19.115,"end":19.355,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6122124195098877},{"word":"asking","start":19.355,"end":19.855,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5951667428016663},{"word":"simon","start":20.795,"end":21.295,"confidence":0.86743164,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.08637089282274246},{"word":"i","start":21.355,"end":21.595001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08321395516395569},{"word":"hope","start":21.595001,"end":21.994999,"confidence":0.99902344,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.09024573117494585},{"word":"you","start":21.994999,"end":22.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05955485254526138},{"word":"still","start":22.235,"end":22.715,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.060893714427948},{"word":"remember","start":22.715,"end":23.195,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.056670669466257095},{"word":"the","start":23.195,"end":23.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0541694313287735},{"word":"company","start":23.355,"end":23.755001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1012234464287758},{"word":"because","start":23.755001,"end":24.075,"confidence":0.70214844,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.052742477506399155},{"word":"the","start":24.075,"end":24.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05392695963382721},{"word":"last","start":24.235,"end":24.475,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03254794701933861},{"word":"time","start":24.475,"end":24.715,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06158021837472915},{"word":"that","start":24.715,"end":24.955,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06566818058490753},{"word":"we","start":24.955,"end":25.115,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08098310232162476},{"word":"touched","start":25.115,"end":25.435001,"confidence":0.6328125,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.09106995165348052},{"word":"base","start":25.435001,"end":25.755001,"confidence":0.9970703,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.07864860445261002},{"word":"with","start":25.755001,"end":25.915,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07839933037757874},{"word":"you","start":25.915,"end":26.075,"confidence":0.96240234,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07350856810808182},{"word":"it","start":26.075,"end":26.235,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05091670900583267},{"word":"was","start":26.235,"end":26.735,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03912011533975601},{"word":"september","start":26.875,"end":27.375,"confidence":0.92333984,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.050433188676834106},{"word":"plus","start":27.595001,"end":27.915,"confidence":0.3671875,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.03923714905977249},{"word":"year","start":27.915,"end":28.415,"confidence":0.9423828,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.04617008566856384},{"word":"and","start":29.05,"end":29.369999,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0430130660533905},{"word":"during","start":29.369999,"end":29.77,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.03449771925806999},{"word":"that","start":29.77,"end":29.93,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03601343184709549},{"word":"time","start":29.93,"end":30.41,"confidence":0.9970703,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03251297026872635},{"word":"i","start":30.41,"end":30.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047291796654462814},{"word":"was","start":30.57,"end":31.05,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03831614553928375},{"word":"trying","start":31.05,"end":31.449999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04629628732800484},{"word":"to","start":31.449999,"end":31.689999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.042599618434906006},{"word":"arrange","start":31.689999,"end":32.17,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.04907948523759842},{"word":"a","start":32.17,"end":32.25,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05788067728281021},{"word":"meeting","start":32.25,"end":32.65,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.057709164917469025},{"word":"with","start":32.65,"end":32.809998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04632452875375748},{"word":"you","start":32.809998,"end":33.13,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06957416981458664},{"word":"together","start":33.13,"end":33.61,"confidence":0.94628906,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.05360810086131096},{"word":"with","start":33.61,"end":33.85,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0621112585067749},{"word":"my","start":33.85,"end":34.01,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08117584884166718},{"word":"cto","start":34.01,"end":34.51,"confidence":0.9947917,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.06629510223865509},{"word":"mister","start":35.37,"end":35.85,"confidence":0.9921875,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.06268303096294403},{"word":"baljit","start":35.85,"end":36.35,"confidence":0.71240234,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.060859329998493195},{"word":"singh","start":36.57,"end":36.89,"confidence":0.91137695,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.061897162348032},{"word":"to","start":36.89,"end":37.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06599615514278412},{"word":"introduce","start":37.29,"end":37.79,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05995076894760132},{"word":"our","start":37.93,"end":38.09,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06556164473295212},{"word":"company","start":38.09,"end":38.489998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08071625232696533},{"word":"and","start":38.489998,"end":38.65,"confidence":0.9707031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08916591107845306},{"word":"our","start":38.65,"end":38.809998,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05674461647868157},{"word":"services","start":38.809998,"end":39.309998,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.04793603718280792},{"word":"name","start":40.41,"end":40.65,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.03150666132569313},{"word":"of","start":40.65,"end":40.809998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02317194454371929},{"word":"the","start":40.809998,"end":40.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02220848761498928},{"word":"company","start":40.97,"end":41.29,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.031011929735541344},{"word":"again","start":41.29,"end":41.53,"confidence":0.8552246,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.025019139051437374},{"word":"sir","start":41.53,"end":41.69,"confidence":0.9555664,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.033494409173727036},{"word":"it's","start":41.69,"end":42.19,"confidence":0.9914551,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.036447979509830475},{"word":"cloud","start":42.41,"end":42.73,"confidence":0.8173828,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.03998648375272751},{"word":"solution","start":42.73,"end":43.23,"confidence":0.98828125,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03007652424275875},{"word":"it","start":43.29,"end":43.79,"confidence":0.9814453,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03255758434534073},{"word":"yep","start":45.844997,"end":46.344997,"confidence":0.96069336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03723382204771042},{"word":"sir","start":46.725,"end":47.045,"confidence":0.9460449,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.03682770207524299},{"word":"once","start":47.045,"end":47.204998,"confidence":0.97802734,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03712920844554901},{"word":"again","start":47.204998,"end":47.445,"confidence":0.9428711,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.041273556649684906},{"word":"cloud","start":47.445,"end":47.765,"confidence":0.9892578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.06278041005134583},{"word":"solution","start":47.765,"end":48.165,"confidence":0.99902344,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.04637676477432251},{"word":"it","start":48.165,"end":48.565,"confidence":0.9123535,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.049668215215206146},{"word":"we","start":48.565,"end":48.725,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05276969075202942},{"word":"are","start":48.725,"end":48.885,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03771822154521942},{"word":"a","start":48.885,"end":49.385,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.048705071210861206},{"word":"managed","start":49.524998,"end":50.004997,"confidence":0.921875,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.05515381693840027},{"word":"service","start":50.004997,"end":50.405,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04131069406867027},{"word":"provider","start":50.405,"end":50.905,"confidence":0.99658203,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.0454837903380394},{"word":"we","start":51.364998,"end":51.524998,"confidence":0.95947266,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.052716225385665894},{"word":"are","start":51.524998,"end":51.684998,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.046710994094610214},{"word":"also","start":51.684998,"end":52.004997,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04517155885696411},{"word":"microsoft","start":52.004997,"end":52.504997,"confidence":0.9394531,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.06295297294855118},{"word":"trusted","start":52.565,"end":53.045,"confidence":0.98828125,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.06296400725841522},{"word":"partner","start":53.045,"end":53.545,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.06429583579301834},{"word":"providing","start":54.085,"end":54.565,"confidence":0.67285156,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.05948492884635925},{"word":"services","start":54.565,"end":55.065,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.05675607547163963},{"word":"for","start":55.125,"end":55.605,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06350261718034744},{"word":"cloud","start":55.605,"end":56.004997,"confidence":0.9482422,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.0694316178560257},{"word":"solution","start":56.004997,"end":56.504997,"confidence":0.88012695,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.057916201651096344},{"word":"cybersecurity","start":56.725,"end":57.225,"confidence":0.95166016,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.05286187306046486},{"word":"backup","start":58.59,"end":58.829998,"confidence":0.96435547,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.053310997784137726},{"word":"and","start":58.829998,"end":59.07,"confidence":0.8833008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05241163820028305},{"word":"recovery","start":59.07,"end":59.57,"confidence":0.986084,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.0637744814157486},{"word":"sharepoint","start":59.87,"end":60.37,"confidence":0.98811847,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.058746837079524994},{"word":"manage","start":60.989998,"end":61.39,"confidence":0.6530762,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.04958299547433853},{"word":"three","start":61.39,"end":61.55,"confidence":0.98828125,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05099259316921234},{"word":"sixty","start":61.55,"end":61.949997,"confidence":0.8305664,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.04091162607073784},{"word":"five","start":61.949997,"end":62.449997,"confidence":0.99365234,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.05133548378944397},{"word":"power","start":62.91,"end":63.309998,"confidence":0.9902344,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.07270097732543945},{"word":"bi","start":63.309998,"end":63.629997,"confidence":0.8745117,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.05738285183906555},{"word":"and","start":63.629997,"end":63.789997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04404125362634659},{"word":"many","start":63.789997,"end":64.11,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04792076349258423},{"word":"more","start":64.11,"end":64.61,"confidence":0.99560547,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.0365491583943367},{"word":"and","start":64.99,"end":65.49,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.030788687989115715},{"word":"the","start":65.549995,"end":65.63,"confidence":0.8442383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02659764513373375},{"word":"reason","start":65.63,"end":65.95,"confidence":0.99609375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.02800968661904335},{"word":"for","start":65.95,"end":66.189995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.025221917778253555},{"word":"my","start":66.189995,"end":66.27,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.045059069991111755},{"word":"call","start":66.27,"end":66.509995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.035953596234321594},{"word":"today","start":66.509995,"end":66.909996,"confidence":0.99194336,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.04583916813135147},{"word":"simon","start":66.909996,"end":67.409996,"confidence":0.9909668,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.03507121652364731},{"word":"same","start":67.79,"end":67.95,"confidence":0.9482422,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03077608160674572},{"word":"thing","start":67.95,"end":68.19,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.03818899020552635},{"word":"as","start":68.19,"end":68.43,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.041216254234313965},{"word":"before","start":68.43,"end":68.93,"confidence":0.8835449,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.03251664340496063},{"word":"we're","start":69.63,"end":69.95,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.01705211214721203},{"word":"only","start":69.95,"end":70.19,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.013013098388910294},{"word":"hoping","start":70.19,"end":70.509995,"confidence":0.99121094,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.026050012558698658},{"word":"to","start":70.509995,"end":70.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047725796699523926},{"word":"arrange","start":70.75,"end":71.07,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.05689772963523865},{"word":"an","start":71.07,"end":71.31,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05523614212870598},{"word":"introductory","start":71.31,"end":71.81,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.05873697251081467},{"word":"meeting","start":72.11,"end":72.43,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06381163001060486},{"word":"with","start":72.43,"end":72.59,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06459502875804901},{"word":"you","start":72.59,"end":72.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07228776812553406},{"word":"simply","start":72.965004,"end":73.125,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.06010476499795914},{"word":"to","start":73.125,"end":73.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06795254349708557},{"word":"introduce","start":73.285,"end":73.785,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05263946205377579},{"word":"our","start":73.845,"end":74.085,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05198686569929123},{"word":"company","start":74.085,"end":74.565,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06558513641357422},{"word":"only","start":74.565,"end":74.885,"confidence":0.9316406,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.06739966571331024},{"word":"for","start":74.885,"end":75.205,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06599710136651993},{"word":"future","start":75.205,"end":75.605,"confidence":0.99609375,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.058157701045274734},{"word":"reference","start":75.605,"end":76.105,"confidence":0.9511719,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.06062847375869751},{"word":"and","start":76.885,"end":77.385,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04616939648985863},{"word":"we're","start":77.445,"end":77.685005,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.03946315869688988},{"word":"hoping","start":77.685005,"end":78.005005,"confidence":0.9970703,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.0403519943356514},{"word":"sir","start":78.005005,"end":78.245,"confidence":0.9995117,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.04918315261602402},{"word":"that","start":78.245,"end":78.405,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05938582867383957},{"word":"you","start":78.405,"end":78.565,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05021712929010391},{"word":"have","start":78.565,"end":78.645004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03753729164600372},{"word":"an","start":78.645004,"end":78.805,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03770490735769272},{"word":"available","start":78.805,"end":79.285,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.029671022668480873},{"word":"time","start":79.285,"end":79.525,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03909262642264366},{"word":"this","start":79.525,"end":79.765,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02520729973912239},{"word":"coming","start":79.765,"end":80.245,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.02394571527838707},{"word":"month","start":80.245,"end":80.745,"confidence":0.89331055,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.02826942875981331},{"word":"maybe","start":80.965004,"end":81.285,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.026601817458868027},{"word":"on","start":81.285,"end":81.525,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.025304200127720833},{"word":"first","start":81.525,"end":81.765,"confidence":0.9863281,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0198396909981966},{"word":"or","start":81.765,"end":82.245,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013064321130514143},{"word":"second","start":82.245,"end":82.565,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.021444331854581833},{"word":"week","start":82.565,"end":82.805,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.0072801318019628525},{"word":"of","start":82.805,"end":82.885,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.008938409388065338},{"word":"august","start":82.885,"end":83.385,"confidence":0.92285156,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":-0.020720873028039932},{"word":"mhmm","start":86.07,"end":86.57,"confidence":0.99401855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05669109895825386},{"word":"mhmm","start":92.15,"end":92.65,"confidence":0.96691895,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.21106712520122528},{"word":"mhmm","start":101.19,"end":101.69,"confidence":0.84765625,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04341766983270645},{"word":"mhmm","start":107.105,"end":107.605,"confidence":0.9256592,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004063590429723263},{"word":"alright","start":107.905,"end":108.405,"confidence":0.8952637,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.010091790929436684},{"word":"okay","start":109.185005,"end":109.665,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0011458145454525948},{"word":"no","start":109.665,"end":109.985,"confidence":0.86938477,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03074641525745392},{"word":"no","start":109.985,"end":110.305,"confidence":0.90966797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04623197019100189},{"word":"no","start":110.305,"end":110.545006,"confidence":0.99121094,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0506884790956974},{"word":"worries","start":110.545006,"end":111.025,"confidence":0.71606445,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":-0.04909855127334595},{"word":"simon","start":111.025,"end":111.525,"confidence":0.9794922,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":-0.03725389763712883},{"word":"okay","start":111.905,"end":112.145004,"confidence":0.95654297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01879691146314144},{"word":"hopefully","start":112.145004,"end":112.545006,"confidence":0.98657227,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":-0.05535968393087387},{"word":"we","start":112.545006,"end":112.625,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13147568702697754},{"word":"can","start":112.625,"end":112.865005,"confidence":0.7011719,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.17106464505195618},{"word":"be","start":112.865005,"end":113.105,"confidence":0.4345703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.067752905189991},{"word":"that","start":113.665,"end":113.905,"confidence":0.8491211,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05339967459440231},{"word":"that","start":113.905,"end":114.145004,"confidence":0.95703125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01497942954301834},{"word":"that","start":114.145004,"end":114.225006,"confidence":0.58496094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006576932966709137},{"word":"will","start":114.225006,"end":114.385,"confidence":0.6303711,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.018664315342903137},{"word":"be","start":114.385,"end":114.545,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02344990521669388},{"word":"perfectly","start":114.545,"end":115.045,"confidence":0.99902344,"punctuated_word":"perfectly","sentiment":"neutral","sentiment_score":-0.022035978734493256},{"word":"okay","start":115.105,"end":115.605,"confidence":0.9880371,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03072648867964745},{"word":"alright","start":117.17094,"end":117.65094,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12246783822774888},{"word":"have","start":117.65094,"end":117.770935,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.26449984312057495},{"word":"a","start":117.770935,"end":117.89094,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2497615218162537},{"word":"good","start":117.89094,"end":118.130936,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.25525909662246704},{"word":"day","start":118.130936,"end":118.37094,"confidence":0.9980469,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.3145684003829956},{"word":"simon","start":118.37094,"end":118.87094,"confidence":0.9736328,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":0.2628812789916992},{"word":"thank","start":118.93094,"end":119.17094,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26538148522377014},{"word":"you","start":119.17094,"end":119.67094,"confidence":0.98291016,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2693537473678589},{"word":"alright","start":120.93094,"end":121.33094,"confidence":0.7324219,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09943366050720216},{"word":"bye","start":121.33094,"end":121.57094,"confidence":0.9902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.06466297805309296},{"word":"bye","start":121.57094,"end":122.07094,"confidence":0.98535156,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.04627491533756256}],"paragraphs":{"transcript":"\nYes. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yep.\n\nSir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Simon, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming month, maybe on first or second week of August. Mhmm.\n\nMhmm. Mhmm. Mhmm. Alright. Okay.\n\nNo. No. No worries, Simon. Okay. Hopefully, we can be that that that will be perfectly okay.\n\nAlright. Have a good day, Simon. Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08521418273448944},{"text":"Good morning.","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.2699151933193207},{"text":"Simon, it's Ronald from Cloud Solution IT.","start":8.72,"end":12.58,"sentiment":"neutral","sentiment_score":0.2281357603413718},{"text":"How are you doing today?","start":13.28,"end":14.5,"sentiment":"neutral","sentiment_score":0.23317694664001465},{"text":"I'm doing wonderful.","start":16.955,"end":18.575,"sentiment":"positive","sentiment_score":0.6966141064961752}],"sentiment":"neutral","sentiment_score":0.3043178858028518,"num_words":18,"start":6.3999996,"end":18.575},{"sentences":[{"text":"Thank you for asking.","start":18.715,"end":19.855,"sentiment":"positive","sentiment_score":0.6123697757720947},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year.","start":20.795,"end":28.415,"sentiment":"neutral","sentiment_score":0.06466501222356506},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":29.05,"end":39.309998,"sentiment":"neutral","sentiment_score":0.05614112151993646},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":40.41,"end":43.79,"sentiment":"neutral","sentiment_score":0.030548114329576492},{"text":"Yep.","start":45.844997,"end":46.344997,"sentiment":"neutral","sentiment_score":0.03723382204771042}],"sentiment":"neutral","sentiment_score":0.0891584558555713,"num_words":65,"start":18.715,"end":46.344997},{"sentences":[{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider.","start":46.725,"end":50.905,"sentiment":"neutral","sentiment_score":0.04626642850538095},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":51.364998,"end":64.61,"sentiment":"neutral","sentiment_score":0.05497706264257431},{"text":"And the reason for my call today, Simon, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":64.99,"end":76.105,"sentiment":"neutral","sentiment_score":0.04648699881809373},{"text":"And we're hoping, sir, that you have an available time this coming month, maybe on first or second week of August.","start":76.885,"end":83.385,"sentiment":"neutral","sentiment_score":0.02740542377744402},{"text":"Mhmm.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":-0.05669109895825386}],"sentiment":"neutral","sentiment_score":0.04321714968731006,"num_words":90,"start":46.725,"end":86.57},{"sentences":[{"text":"Mhmm.","start":92.15,"end":92.65,"sentiment":"neutral","sentiment_score":-0.21106712520122528},{"text":"Mhmm.","start":101.19,"end":101.69,"sentiment":"neutral","sentiment_score":-0.04341766983270645},{"text":"Mhmm.","start":107.105,"end":107.605,"sentiment":"neutral","sentiment_score":-0.004063590429723263},{"text":"Alright.","start":107.905,"end":108.405,"sentiment":"neutral","sentiment_score":0.010091790929436684},{"text":"Okay.","start":109.185005,"end":109.665,"sentiment":"neutral","sentiment_score":0.0011458145454525948}],"sentiment":"neutral","sentiment_score":-0.049462155997753145,"num_words":5,"start":92.15,"end":109.665},{"sentences":[{"text":"No.","start":109.665,"end":109.985,"sentiment":"neutral","sentiment_score":-0.03074641525745392},{"text":"No.","start":109.985,"end":110.305,"sentiment":"neutral","sentiment_score":-0.04623197019100189},{"text":"No worries, Simon.","start":110.305,"end":111.525,"sentiment":"neutral","sentiment_score":-0.045680309335390724},{"text":"Okay.","start":111.905,"end":112.145004,"sentiment":"neutral","sentiment_score":-0.01879691146314144},{"text":"Hopefully, we can be that that that will be perfectly okay.","start":112.145004,"end":115.605,"sentiment":"neutral","sentiment_score":-0.0541350587525151}],"sentiment":"neutral","sentiment_score":-0.04872363948208444,"num_words":17,"start":109.665,"end":115.605},{"sentences":[{"text":"Alright.","start":117.17094,"end":117.65094,"sentiment":"neutral","sentiment_score":0.12246783822774888},{"text":"Have a good day, Simon.","start":117.65094,"end":118.87094,"sentiment":"neutral","sentiment_score":0.2693940281867981},{"text":"Thank you.","start":118.93094,"end":119.67094,"sentiment":"neutral","sentiment_score":0.2673676162958145},{"text":"Alright.","start":120.93094,"end":121.33094,"sentiment":"neutral","sentiment_score":0.09943366050720216},{"text":"Bye bye.","start":121.33094,"end":122.07094,"sentiment":"neutral","sentiment_score":0.05546894669532776}],"sentiment":"neutral","sentiment_score":0.20132225142283874,"num_words":11,"start":117.17094,"end":122.07094}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if No. How are you? Doing very well. Yourself? Mhmm. Mhmm. Mhmm. Mhmm. We already we already have we already have some overseas that fix all those things. So unfortunately, we don't need any more anything at the moment. We already have the agreement with the Microsoft and then Google as well to those things. It's it's already it's already done, like, next five years. Yeah. Okay. Sorry about that. No worries. I can't. Thank thank you very much. Thanks for thank you for keeping this. Thank you. Bye. Bye bye. Thank you. Bye.","confidence":0.9716797,"words":[{"word":"your","start":0.32,"end":0.48,"confidence":0.44555664,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.0008924715220928192},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.006775950081646442},{"word":"and","start":0.79999995,"end":0.96,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002698163501918316},{"word":"reason","start":0.96,"end":1.28,"confidence":0.9863281,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0011273026466369629},{"word":"for","start":1.28,"end":1.52,"confidence":0.9760742,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016101766377687454},{"word":"calling","start":1.52,"end":2.02,"confidence":0.9633789,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.002874411642551422},{"word":"i'll","start":2.24,"end":2.48,"confidence":0.7352295,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.012084568850696089},{"word":"see","start":2.48,"end":2.6399999,"confidence":0.94628906,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01761302351951599},{"word":"if","start":2.6399999,"end":2.8,"confidence":0.9267578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01591862551867962},{"word":"no","start":3.36,"end":3.86,"confidence":0.58795166,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03906872496008873},{"word":"how","start":4.24,"end":4.4,"confidence":0.6850586,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0183633416891098},{"word":"are","start":4.4,"end":4.48,"confidence":0.97314453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01603175885975361},{"word":"you","start":4.48,"end":4.98,"confidence":0.9921875,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.01411085668951273},{"word":"doing","start":15.025,"end":15.344999,"confidence":0.67285156,"punctuated_word":"Doing","sentiment":"positive","sentiment_score":0.4915156662464142},{"word":"very","start":15.344999,"end":15.505,"confidence":0.99316406,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.47327303886413574},{"word":"well","start":15.505,"end":15.745,"confidence":0.9189453,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4627070128917694},{"word":"yourself","start":15.745,"end":16.244999,"confidence":0.9946289,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.33255863189697266},{"word":"mhmm","start":40.73,"end":41.23,"confidence":0.8720093,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021954085677862167},{"word":"mhmm","start":54.335,"end":54.835,"confidence":0.9647217,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06001279130578041},{"word":"mhmm","start":70.05,"end":70.55,"confidence":0.8736572,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02668370306491852},{"word":"mhmm","start":82.355,"end":82.855,"confidence":0.8530884,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0007388913072645664},{"word":"we","start":83.075005,"end":83.235,"confidence":0.7182617,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0644916519522667},{"word":"already","start":83.235,"end":83.735,"confidence":0.98291016,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08461818099021912},{"word":"we","start":83.955,"end":84.195,"confidence":0.8076172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06984775513410568},{"word":"already","start":84.195,"end":84.695,"confidence":0.9951172,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08569053560495377},{"word":"have","start":85.235,"end":85.735,"confidence":0.9760742,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08113941550254822},{"word":"we","start":86.54,"end":86.78001,"confidence":0.9003906,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07000552117824554},{"word":"already","start":86.78001,"end":87.28001,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07025817036628723},{"word":"have","start":87.66,"end":88.060005,"confidence":0.96240234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07406066358089447},{"word":"some","start":88.060005,"end":88.46001,"confidence":0.2644043,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08202177286148071},{"word":"overseas","start":88.46001,"end":88.96001,"confidence":0.22839355,"punctuated_word":"overseas","sentiment":"neutral","sentiment_score":-0.06581184267997742},{"word":"that","start":89.82,"end":89.98,"confidence":0.34960938,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0988527238368988},{"word":"fix","start":89.98,"end":90.3,"confidence":0.7895508,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.06079033762216568},{"word":"all","start":90.3,"end":90.54,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07520285993814468},{"word":"those","start":90.54,"end":90.86,"confidence":0.9941406,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.08348562568426132},{"word":"things","start":90.86,"end":91.18,"confidence":0.84472656,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.07385429739952087},{"word":"so","start":91.18,"end":91.68,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14487987756729126},{"word":"unfortunately","start":91.9,"end":92.4,"confidence":0.701416,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.2112533748149872},{"word":"we","start":92.86,"end":93.100006,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2842932343482971},{"word":"don't","start":93.100006,"end":93.340004,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.26419398188591003},{"word":"need","start":93.340004,"end":93.5,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2532283365726471},{"word":"any","start":93.5,"end":93.82,"confidence":0.79248047,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24110664427280423},{"word":"more","start":93.82,"end":93.9,"confidence":0.3544922,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.27827388048171997},{"word":"anything","start":93.98,"end":94.380005,"confidence":0.99902344,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.26749977469444275},{"word":"at","start":94.380005,"end":94.54,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3395679295063019},{"word":"the","start":94.54,"end":94.62,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3199470341205597},{"word":"moment","start":94.62,"end":95.020004,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.3086323142051697},{"word":"we","start":95.020004,"end":95.26,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2128521054983139},{"word":"already","start":95.26,"end":95.66,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1821836680173874},{"word":"have","start":95.66,"end":96.16,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1903047263622284},{"word":"the","start":96.380005,"end":96.46001,"confidence":0.83251953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2033535838127136},{"word":"agreement","start":96.46001,"end":96.94,"confidence":0.94921875,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":-0.17724327743053436},{"word":"with","start":96.94,"end":97.100006,"confidence":0.97802734,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1399284601211548},{"word":"the","start":97.100006,"end":97.26,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14766009151935575},{"word":"microsoft","start":97.26,"end":97.76,"confidence":0.99902344,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.12235686928033827},{"word":"and","start":98.060005,"end":98.22,"confidence":0.8803711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15402548015117645},{"word":"then","start":98.22,"end":98.72,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1404310017824173},{"word":"google","start":99.18,"end":99.58,"confidence":0.9819336,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.1305830478668213},{"word":"as","start":99.58,"end":99.82001,"confidence":0.9741211,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1536896973848343},{"word":"well","start":99.82001,"end":100.32001,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.18080474436283112},{"word":"to","start":100.380005,"end":100.54,"confidence":0.5839844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1889285445213318},{"word":"those","start":100.54,"end":100.86,"confidence":0.99316406,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.18542198836803436},{"word":"things","start":100.86,"end":101.36,"confidence":0.95043945,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.15719708800315857},{"word":"it's","start":101.985,"end":102.185,"confidence":0.7470703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05787120386958122},{"word":"it's","start":102.185,"end":102.385,"confidence":0.7807617,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06076493859291077},{"word":"already","start":102.385,"end":102.865005,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.061601363122463226},{"word":"it's","start":102.865005,"end":103.185005,"confidence":0.9921875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06130823493003845},{"word":"already","start":103.185005,"end":103.685005,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.05374779552221298},{"word":"done","start":104.305,"end":104.705,"confidence":0.8984375,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":-0.07155799865722656},{"word":"like","start":104.705,"end":105.025,"confidence":0.9655762,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06435465812683105},{"word":"next","start":105.025,"end":105.425,"confidence":0.9716797,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.07032842189073563},{"word":"five","start":105.425,"end":105.745,"confidence":0.9980469,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.07999799400568008},{"word":"years","start":105.745,"end":106.145004,"confidence":0.9716797,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.0677429586648941},{"word":"yeah","start":106.145004,"end":106.645004,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012639916501939297},{"word":"okay","start":108.065,"end":108.565,"confidence":0.6245117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005297370254993439},{"word":"sorry","start":112.225006,"end":112.625,"confidence":0.80566406,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.12051329016685486},{"word":"about","start":112.625,"end":112.785,"confidence":0.99609375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1522275060415268},{"word":"that","start":112.785,"end":113.285,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12245699018239976},{"word":"no","start":116.04094,"end":116.28094,"confidence":0.6591797,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.023663833737373352},{"word":"worries","start":116.28094,"end":116.60094,"confidence":0.9970703,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.07037508487701416},{"word":"i","start":116.60094,"end":116.68094,"confidence":0.53271484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11268188804388046},{"word":"can't","start":116.68094,"end":117.00094,"confidence":0.8619792,"punctuated_word":"can't.","sentiment":"neutral","sentiment_score":-0.07146136462688446},{"word":"thank","start":117.00094,"end":117.160934,"confidence":0.98095703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.026200763881206512},{"word":"thank","start":117.160934,"end":117.40094,"confidence":0.9560547,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.05975402146577835},{"word":"you","start":117.40094,"end":117.560936,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15520048141479492},{"word":"very","start":117.560936,"end":117.72094,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.167013019323349},{"word":"much","start":117.72094,"end":117.96094,"confidence":0.99658203,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2171054482460022},{"word":"thanks","start":117.96094,"end":118.200935,"confidence":0.9902344,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.27985379099845886},{"word":"for","start":118.200935,"end":118.36093,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.24103644490242004},{"word":"thank","start":118.520935,"end":118.68094,"confidence":0.36401367,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.23574814200401303},{"word":"you","start":118.68094,"end":118.76093,"confidence":0.6489258,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2234557718038559},{"word":"for","start":118.76093,"end":118.92094,"confidence":0.8461914,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.275126576423645},{"word":"keeping","start":118.92094,"end":119.42094,"confidence":0.49609375,"punctuated_word":"keeping","sentiment":"neutral","sentiment_score":0.17560406029224396},{"word":"this","start":119.480934,"end":119.560936,"confidence":0.6578369,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.16215887665748596},{"word":"thank","start":119.560936,"end":119.800934,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23079898953437805},{"word":"you","start":119.800934,"end":120.04094,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20040719211101532},{"word":"bye","start":120.04094,"end":120.36094,"confidence":0.9602051,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11944322288036346},{"word":"bye","start":120.36094,"end":120.520935,"confidence":0.984375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.10053110867738724},{"word":"bye","start":120.520935,"end":120.76093,"confidence":0.99560547,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.10252349078655244},{"word":"thank","start":120.76093,"end":120.92094,"confidence":0.97998047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.187119722366333},{"word":"you","start":120.92094,"end":121.08093,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18332169950008392},{"word":"bye","start":121.08093,"end":121.58093,"confidence":0.96655273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07380132377147675}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if No. How are you? Doing very well. Yourself?\n\nMhmm. Mhmm. Mhmm. Mhmm. We already we already have we already have some overseas that fix all those things.\n\nSo unfortunately, we don't need any more anything at the moment. We already have the agreement with the Microsoft and then Google as well to those things. It's it's already it's already done, like, next five years. Yeah. Okay.\n\nSorry about that. No worries. I can't. Thank thank you very much. Thanks for thank you for keeping this.\n\nThank you. Bye. Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.004178956461449464},{"text":"I'll see if No.","start":2.24,"end":3.86,"sentiment":"neutral","sentiment_score":-0.021171235712245107},{"text":"How are you?","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":-0.016168652412792046},{"text":"Doing very well.","start":15.025,"end":15.745,"sentiment":"positive","sentiment_score":0.47583190600077313},{"text":"Yourself?","start":15.745,"end":16.244999,"sentiment":"neutral","sentiment_score":0.33255863189697266}],"sentiment":"neutral","sentiment_score":0.09717277579886072,"num_words":17,"start":0.32,"end":16.244999},{"sentences":[{"text":"Mhmm.","start":40.73,"end":41.23,"sentiment":"neutral","sentiment_score":0.021954085677862167},{"text":"Mhmm.","start":54.335,"end":54.835,"sentiment":"neutral","sentiment_score":0.06001279130578041},{"text":"Mhmm.","start":70.05,"end":70.55,"sentiment":"neutral","sentiment_score":0.02668370306491852},{"text":"Mhmm.","start":82.355,"end":82.855,"sentiment":"neutral","sentiment_score":-0.0007388913072645664},{"text":"We already we already have we already have some overseas that fix all those things.","start":83.075005,"end":91.18,"sentiment":"neutral","sentiment_score":-0.07600875695546468}],"sentiment":"neutral","sentiment_score":-0.054327350820561775,"num_words":19,"start":40.73,"end":91.18},{"sentences":[{"text":"So unfortunately, we don't need any more anything at the moment.","start":91.18,"end":95.020004,"sentiment":"neutral","sentiment_score":-0.264806943860921},{"text":"We already have the agreement with the Microsoft and then Google as well to those things.","start":95.020004,"end":101.36,"sentiment":"neutral","sentiment_score":-0.16668527340516448},{"text":"It's it's already it's already done, like, next five years.","start":101.985,"end":106.145004,"sentiment":"neutral","sentiment_score":-0.06492755673825741},{"text":"Yeah.","start":106.145004,"end":106.645004,"sentiment":"neutral","sentiment_score":-0.012639916501939297},{"text":"Okay.","start":108.065,"end":108.565,"sentiment":"neutral","sentiment_score":0.005297370254993439}],"sentiment":"neutral","sentiment_score":-0.15990920180980212,"num_words":39,"start":91.18,"end":108.565},{"sentences":[{"text":"Sorry about that.","start":112.225006,"end":113.285,"sentiment":"neutral","sentiment_score":-0.1317325954635938},{"text":"No worries.","start":116.04094,"end":116.60094,"sentiment":"neutral","sentiment_score":-0.047019459307193756},{"text":"I can't.","start":116.60094,"end":117.00094,"sentiment":"neutral","sentiment_score":-0.09207162633538246},{"text":"Thank thank you very much.","start":117.00094,"end":117.96094,"sentiment":"neutral","sentiment_score":0.1250547468662262},{"text":"Thanks for thank you for keeping this.","start":117.96094,"end":119.560936,"sentiment":"neutral","sentiment_score":0.22756909472601755}],"sentiment":"neutral","sentiment_score":0.08130933893354315,"num_words":19,"start":112.225006,"end":119.560936},{"sentences":[{"text":"Thank you.","start":119.560936,"end":120.04094,"sentiment":"neutral","sentiment_score":0.21560309082269669},{"text":"Bye.","start":120.04094,"end":120.36094,"sentiment":"neutral","sentiment_score":0.11944322288036346},{"text":"Bye bye.","start":120.36094,"end":120.76093,"sentiment":"neutral","sentiment_score":0.10152729973196983},{"text":"Thank you.","start":120.76093,"end":121.08093,"sentiment":"neutral","sentiment_score":0.18522071093320847},{"text":"Bye.","start":121.08093,"end":121.58093,"sentiment":"neutral","sentiment_score":0.07380132377147675}],"sentiment":"neutral","sentiment_score":0.14974334370344877,"num_words":8,"start":119.560936,"end":121.58093}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if No. How are you?\n\nChannel 0: Yes. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Doing very well. Yourself?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of\n\nChannel 1: Mhmm.\n\nChannel 0: the company again, sir, it's Cloud Solution IT. Yep. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing\n\nChannel 1: Mhmm.\n\nChannel 0: services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Simon, same thing as before, we're only\n\nChannel 1: Mhmm.\n\nChannel 0: hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming month, maybe on first or second\n\nChannel 1: Mhmm.\n\nChannel 0: week of August.\n\nChannel 1: We already we already have\n\nChannel 0: Mhmm.\n\nChannel 1: we already have some overseas that fix all those things. So unfortunately,\n\nChannel 0: Mhmm.\n\nChannel 1: we don't need any more anything at the moment. We already have the agreement with the Microsoft and then Google as well to those things.\n\nChannel 0: Mhmm.\n\nChannel 1: It's it's already it's already done, like, next five years. Yeah.\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Okay. No. No. No worries, Simon. Okay.\n\nHopefully,\n\nChannel 1: Sorry\n\nChannel 0: we\n\nChannel 1: about\n\nChannel 0: can\n\nChannel 1: that.\n\nChannel 0: be that that that will be perfectly okay.\n\nChannel 1: No worries. I can't. Thank thank\n\nChannel 0: Alright.\n\nChannel 1: you very\n\nChannel 0: Have\n\nChannel 1: much.\n\nChannel 0: a good\n\nChannel 1: Thanks\n\nChannel 0: day,\n\nChannel 1: for\n\nChannel 0: Simon.\n\nChannel 1: thank you for keeping\n\nChannel 0: Thank you.\n\nChannel 1: this. Thank you. Bye. Bye bye. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.004178956461449464},{"text":"I'll see if No.","start":2.24,"end":3.86,"sentiment":"neutral","sentiment_score":-0.021171235712245107},{"text":"How are you?","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":-0.016168652412792046}],"sentiment":"neutral","sentiment_score":-0.008316704716819983,"channel":1,"num_words":13,"start":0.32,"end":4.98},{"sentences":[{"text":"Yes.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08521418273448944},{"text":"Good morning.","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.2699151933193207},{"text":"Simon, it's Ronald from Cloud Solution IT.","start":8.72,"end":12.58,"sentiment":"neutral","sentiment_score":0.2281357603413718},{"text":"How are you doing today?","start":13.28,"end":14.5,"sentiment":"neutral","sentiment_score":0.23317694664001465}],"sentiment":"neutral","sentiment_score":0.22585864166418712,"channel":0,"num_words":15,"start":6.3999996,"end":14.5},{"sentences":[{"text":"Doing very well.","start":15.025,"end":15.745,"sentiment":"positive","sentiment_score":0.47583190600077313},{"text":"Yourself?","start":15.745,"end":16.244999,"sentiment":"neutral","sentiment_score":0.33255863189697266}],"sentiment":"positive","sentiment_score":0.440013587474823,"channel":1,"num_words":4,"start":15.025,"end":16.244999},{"sentences":[{"text":"I'm doing wonderful.","start":16.955,"end":18.575,"sentiment":"positive","sentiment_score":0.6966141064961752},{"text":"Thank you for asking.","start":18.715,"end":19.855,"sentiment":"positive","sentiment_score":0.6123697757720947},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year.","start":20.795,"end":28.415,"sentiment":"neutral","sentiment_score":0.06466501222356506},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":29.05,"end":39.309998,"sentiment":"neutral","sentiment_score":0.05614112151993646},{"text":"Name of","start":40.41,"end":40.809998,"sentiment":"neutral","sentiment_score":0.02733930293470621}],"sentiment":"neutral","sentiment_score":0.12876450153604402,"channel":0,"num_words":59,"start":16.955,"end":40.809998},{"sentences":[{"text":"Mhmm.","start":40.73,"end":41.23,"sentiment":"neutral","sentiment_score":0.021954085677862167}],"sentiment":"neutral","sentiment_score":0.021954085677862167,"channel":1,"num_words":1,"start":40.73,"end":41.23},{"sentences":[{"text":"the company again, sir, it's Cloud Solution IT.","start":40.809998,"end":43.79,"sentiment":"neutral","sentiment_score":0.03135031717829406},{"text":"Yep.","start":45.844997,"end":46.344997,"sentiment":"neutral","sentiment_score":0.03723382204771042},{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider.","start":46.725,"end":50.905,"sentiment":"neutral","sentiment_score":0.04626642850538095},{"text":"We are also Microsoft trusted partner providing","start":51.364998,"end":54.565,"sentiment":"neutral","sentiment_score":0.05632807474051203}],"sentiment":"neutral","sentiment_score":0.04419750088293638,"channel":0,"num_words":28,"start":40.809998,"end":54.565},{"sentences":[{"text":"Mhmm.","start":54.335,"end":54.835,"sentiment":"neutral","sentiment_score":0.06001279130578041}],"sentiment":"neutral","sentiment_score":0.06001279130578041,"channel":1,"num_words":1,"start":54.335,"end":54.835},{"sentences":[{"text":"services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":54.565,"end":64.61,"sentiment":"neutral","sentiment_score":0.05445166904893187},{"text":"And the reason for my call today, Simon, same thing as before, we're only","start":64.99,"end":70.19,"sentiment":"neutral","sentiment_score":0.03180744059916053}],"sentiment":"neutral","sentiment_score":0.04454481910215691,"channel":0,"num_words":32,"start":54.565,"end":70.19},{"sentences":[{"text":"Mhmm.","start":70.05,"end":70.55,"sentiment":"neutral","sentiment_score":0.02668370306491852}],"sentiment":"neutral","sentiment_score":0.02668370306491852,"channel":1,"num_words":1,"start":70.05,"end":70.55},{"sentences":[{"text":"hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":70.19,"end":76.105,"sentiment":"neutral","sentiment_score":0.058576046763097536},{"text":"And we're hoping, sir, that you have an available time this coming month, maybe on first or second","start":76.885,"end":82.565,"sentiment":"neutral","sentiment_score":0.03402518408579959}],"sentiment":"neutral","sentiment_score":0.045949888814772875,"channel":0,"num_words":35,"start":70.19,"end":82.565},{"sentences":[{"text":"Mhmm.","start":82.355,"end":82.855,"sentiment":"neutral","sentiment_score":-0.0007388913072645664}],"sentiment":"neutral","sentiment_score":-0.0007388913072645664,"channel":1,"num_words":1,"start":82.355,"end":82.855},{"sentences":[{"text":"week of August.","start":82.565,"end":83.385,"sentiment":"neutral","sentiment_score":-0.012313138072689375}],"sentiment":"neutral","sentiment_score":-0.012313138072689375,"channel":0,"num_words":3,"start":82.565,"end":83.385},{"sentences":[{"text":"We already we already have","start":83.075005,"end":85.735,"sentiment":"neutral","sentiment_score":-0.0771575078368187}],"sentiment":"neutral","sentiment_score":-0.0771575078368187,"channel":1,"num_words":5,"start":83.075005,"end":85.735},{"sentences":[{"text":"Mhmm.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":-0.05669109895825386}],"sentiment":"neutral","sentiment_score":-0.05669109895825386,"channel":0,"num_words":1,"start":86.07,"end":86.57},{"sentences":[{"text":"we already have some overseas that fix all those things.","start":86.54,"end":91.18,"sentiment":"neutral","sentiment_score":-0.07543438151478768},{"text":"So unfortunately,","start":91.18,"end":92.4,"sentiment":"neutral","sentiment_score":-0.17806662619113922}],"sentiment":"neutral","sentiment_score":-0.09253975562751293,"channel":1,"num_words":12,"start":86.54,"end":92.4},{"sentences":[{"text":"Mhmm.","start":92.15,"end":92.65,"sentiment":"neutral","sentiment_score":-0.21106712520122528}],"sentiment":"neutral","sentiment_score":-0.21106712520122528,"channel":0,"num_words":1,"start":92.15,"end":92.65},{"sentences":[{"text":"we don't need any more anything at the moment.","start":92.86,"end":95.020004,"sentiment":"neutral","sentiment_score":-0.2840825700097614},{"text":"We already have the agreement with the Microsoft and then Google as well to those things.","start":95.020004,"end":101.36,"sentiment":"neutral","sentiment_score":-0.16668527340516448}],"sentiment":"neutral","sentiment_score":-0.20894830018281937,"channel":1,"num_words":25,"start":92.86,"end":101.36},{"sentences":[{"text":"Mhmm.","start":101.19,"end":101.69,"sentiment":"neutral","sentiment_score":-0.04341766983270645}],"sentiment":"neutral","sentiment_score":-0.04341766983270645,"channel":0,"num_words":1,"start":101.19,"end":101.69},{"sentences":[{"text":"It's it's already it's already done, like, next five years.","start":101.985,"end":106.145004,"sentiment":"neutral","sentiment_score":-0.06492755673825741},{"text":"Yeah.","start":106.145004,"end":106.645004,"sentiment":"neutral","sentiment_score":-0.012639916501939297}],"sentiment":"neutral","sentiment_score":-0.06017413489859213,"channel":1,"num_words":11,"start":101.985,"end":106.645004},{"sentences":[{"text":"Mhmm.","start":107.105,"end":107.605,"sentiment":"neutral","sentiment_score":-0.004063590429723263},{"text":"Alright.","start":107.905,"end":108.405,"sentiment":"neutral","sentiment_score":0.010091790929436684}],"sentiment":"neutral","sentiment_score":0.0030141002498567104,"channel":0,"num_words":2,"start":107.105,"end":108.405},{"sentences":[{"text":"Okay.","start":108.065,"end":108.565,"sentiment":"neutral","sentiment_score":0.005297370254993439}],"sentiment":"neutral","sentiment_score":0.005297370254993439,"channel":1,"num_words":1,"start":108.065,"end":108.565},{"sentences":[{"text":"Okay.","start":109.185005,"end":109.665,"sentiment":"neutral","sentiment_score":0.0011458145454525948},{"text":"No.","start":109.665,"end":109.985,"sentiment":"neutral","sentiment_score":-0.03074641525745392},{"text":"No.","start":109.985,"end":110.305,"sentiment":"neutral","sentiment_score":-0.04623197019100189},{"text":"No worries, Simon.","start":110.305,"end":111.525,"sentiment":"neutral","sentiment_score":-0.045680309335390724},{"text":"Okay.","start":111.905,"end":112.145004,"sentiment":"neutral","sentiment_score":-0.01879691146314144}],"sentiment":"neutral","sentiment_score":-0.03309577291033098,"channel":0,"num_words":7,"start":109.185005,"end":112.145004},{"sentences":[{"text":"Hopefully,","start":112.145004,"end":112.545006,"sentiment":"neutral","sentiment_score":-0.05535968393087387}],"sentiment":"neutral","sentiment_score":-0.05535968393087387,"channel":0,"num_words":1,"start":112.145004,"end":112.545006},{"sentences":[{"text":"Sorry","start":112.225006,"end":112.625,"sentiment":"neutral","sentiment_score":-0.12051329016685486}],"sentiment":"neutral","sentiment_score":-0.12051329016685486,"channel":1,"num_words":1,"start":112.225006,"end":112.625},{"sentences":[{"text":"we","start":112.545006,"end":112.625,"sentiment":"neutral","sentiment_score":-0.13147568702697754}],"sentiment":"neutral","sentiment_score":-0.13147568702697754,"channel":0,"num_words":1,"start":112.545006,"end":112.625},{"sentences":[{"text":"about","start":112.625,"end":112.785,"sentiment":"neutral","sentiment_score":-0.1522275060415268}],"sentiment":"neutral","sentiment_score":-0.1522275060415268,"channel":1,"num_words":1,"start":112.625,"end":112.785},{"sentences":[{"text":"can","start":112.625,"end":112.865005,"sentiment":"neutral","sentiment_score":-0.17106464505195618}],"sentiment":"neutral","sentiment_score":-0.17106464505195618,"channel":0,"num_words":1,"start":112.625,"end":112.865005},{"sentences":[{"text":"that.","start":112.785,"end":113.285,"sentiment":"neutral","sentiment_score":-0.12245699018239976}],"sentiment":"neutral","sentiment_score":-0.12245699018239976,"channel":1,"num_words":1,"start":112.785,"end":113.285},{"sentences":[{"text":"be that that that will be perfectly okay.","start":112.865005,"end":115.605,"sentiment":"neutral","sentiment_score":-0.029698203783482313}],"sentiment":"neutral","sentiment_score":-0.029698203783482313,"channel":0,"num_words":8,"start":112.865005,"end":115.605},{"sentences":[{"text":"No worries.","start":116.04094,"end":116.60094,"sentiment":"neutral","sentiment_score":-0.047019459307193756},{"text":"I can't.","start":116.60094,"end":117.00094,"sentiment":"neutral","sentiment_score":-0.09207162633538246},{"text":"Thank thank","start":117.00094,"end":117.40094,"sentiment":"neutral","sentiment_score":0.04297739267349243}],"sentiment":"neutral","sentiment_score":-0.03203789765636126,"channel":1,"num_words":6,"start":116.04094,"end":117.40094},{"sentences":[{"text":"Alright.","start":117.17094,"end":117.65094,"sentiment":"neutral","sentiment_score":0.12246783822774888}],"sentiment":"neutral","sentiment_score":0.12246783822774888,"channel":0,"num_words":1,"start":117.17094,"end":117.65094},{"sentences":[{"text":"you very","start":117.40094,"end":117.72094,"sentiment":"neutral","sentiment_score":0.16110675036907196}],"sentiment":"neutral","sentiment_score":0.16110675036907196,"channel":1,"num_words":2,"start":117.40094,"end":117.72094},{"sentences":[{"text":"Have","start":117.65094,"end":117.770935,"sentiment":"neutral","sentiment_score":0.26449984312057495}],"sentiment":"neutral","sentiment_score":0.26449984312057495,"channel":0,"num_words":1,"start":117.65094,"end":117.770935},{"sentences":[{"text":"much.","start":117.72094,"end":117.96094,"sentiment":"neutral","sentiment_score":0.2171054482460022}],"sentiment":"neutral","sentiment_score":0.2171054482460022,"channel":1,"num_words":1,"start":117.72094,"end":117.96094},{"sentences":[{"text":"a good","start":117.770935,"end":118.130936,"sentiment":"neutral","sentiment_score":0.25251030921936035}],"sentiment":"neutral","sentiment_score":0.25251030921936035,"channel":0,"num_words":2,"start":117.770935,"end":118.130936},{"sentences":[{"text":"Thanks","start":117.96094,"end":118.200935,"sentiment":"neutral","sentiment_score":0.27985379099845886}],"sentiment":"neutral","sentiment_score":0.27985379099845886,"channel":1,"num_words":1,"start":117.96094,"end":118.200935},{"sentences":[{"text":"day,","start":118.130936,"end":118.37094,"sentiment":"neutral","sentiment_score":0.3145684003829956}],"sentiment":"neutral","sentiment_score":0.3145684003829956,"channel":0,"num_words":1,"start":118.130936,"end":118.37094},{"sentences":[{"text":"for","start":118.200935,"end":118.36093,"sentiment":"neutral","sentiment_score":0.24103644490242004}],"sentiment":"neutral","sentiment_score":0.24103644490242004,"channel":1,"num_words":1,"start":118.200935,"end":118.36093},{"sentences":[{"text":"Simon.","start":118.37094,"end":118.87094,"sentiment":"neutral","sentiment_score":0.2628812789916992}],"sentiment":"neutral","sentiment_score":0.2628812789916992,"channel":0,"num_words":1,"start":118.37094,"end":118.87094},{"sentences":[{"text":"thank you for keeping","start":118.520935,"end":119.42094,"sentiment":"neutral","sentiment_score":0.22748363763093948}],"sentiment":"neutral","sentiment_score":0.22748363763093948,"channel":1,"num_words":4,"start":118.520935,"end":119.42094},{"sentences":[{"text":"Thank you.","start":118.93094,"end":119.67094,"sentiment":"neutral","sentiment_score":0.2673676162958145}],"sentiment":"neutral","sentiment_score":0.2673676162958145,"channel":0,"num_words":2,"start":118.93094,"end":119.67094},{"sentences":[{"text":"this.","start":119.480934,"end":119.560936,"sentiment":"neutral","sentiment_score":0.16215887665748596},{"text":"Thank you.","start":119.560936,"end":120.04094,"sentiment":"neutral","sentiment_score":0.21560309082269669},{"text":"Bye.","start":120.04094,"end":120.36094,"sentiment":"neutral","sentiment_score":0.11944322288036346},{"text":"Bye bye.","start":120.36094,"end":120.76093,"sentiment":"neutral","sentiment_score":0.10152729973196983},{"text":"Thank you.","start":120.76093,"end":121.08093,"sentiment":"neutral","sentiment_score":0.18522071093320847}],"sentiment":"neutral","sentiment_score":0.16078803781419992,"channel":1,"num_words":8,"start":119.480934,"end":121.08093},{"sentences":[{"text":"Alright.","start":120.93094,"end":121.33094,"sentiment":"neutral","sentiment_score":0.09943366050720216}],"sentiment":"neutral","sentiment_score":0.09943366050720216,"channel":0,"num_words":1,"start":120.93094,"end":121.33094},{"sentences":[{"text":"Bye.","start":121.08093,"end":121.58093,"sentiment":"neutral","sentiment_score":0.07380132377147675}],"sentiment":"neutral","sentiment_score":0.07380132377147675,"channel":1,"num_words":1,"start":121.08093,"end":121.58093},{"sentences":[{"text":"Bye bye.","start":121.33094,"end":122.07094,"sentiment":"neutral","sentiment_score":0.05546894669532776}],"sentiment":"neutral","sentiment_score":0.05546894669532776,"channel":0,"num_words":2,"start":121.33094,"end":122.07094}]},"summary":{"result":"success","short":"The customer, Simon, receives a call from Ronald, a representative from Cloud Solutions IT, who is trying to arrange a meeting with Simon's CTO to introduce their company and services. Simon explains that they already have agreements with Microsoft and Google to provide services, and that they are not needing any further assistance at the moment. They schedule an introductory meeting for August and end the call cordially."},"intents":{"segments":[{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of Mhmm.","start_word":39,"end_word":91,"intents":[{"intent":"Introduce company and services","confidence_score":0.033257563},{"intent":"Arrange introductory meeting","confidence_score":0.21236372}]},{"text":"We already have the agreement with the Microsoft and then Google as well to those things. Mhmm.","start_word":221,"end_word":237,"intents":[{"intent":"Discuss agreement with google","confidence_score":0.015622217}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if No. How are you? Yes. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.11643777787685394},{"text":"Doing very well.","start_word":28,"end_word":30,"sentiment":"positive","sentiment_score":0.47634369134902954},{"text":"Yourself?","start_word":31,"end_word":31,"sentiment":"neutral","sentiment_score":0.33255863189697266},{"text":"I'm doing wonderful. Thank you for asking.","start_word":32,"end_word":38,"sentiment":"positive","sentiment_score":0.6544592976570129},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was September plus year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of Mhmm. the company again, sir, it's Cloud Solution IT. Yep. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing Mhmm. services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Simon, same thing as before, we're only Mhmm. hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming month, maybe on first or second Mhmm. week of August. We already we already have Mhmm. we already have some overseas that fix all those things. So unfortunately, Mhmm. we don't need any more anything at the moment. We already have the agreement with the Microsoft and then Google as well to those things. Mhmm. It's it's already it's already done, like, next five years. Yeah. Mhmm. Alright. Okay. Okay. No. No. No worries, Simon. Okay. Hopefully, Sorry we can about that. be that that that will be perfectly okay. No worries. I can't. Thank thank Alright. you very Have much. a good Thanks day, for Simon. thank you for keeping Thank you. this. Thank you. Bye. Bye bye. Thank you. Alright. Bye. Bye bye.","start_word":39,"end_word":307,"sentiment":"neutral","sentiment_score":0.015108278021216393}],"average":{"sentiment":"neutral","sentiment_score":0.04692743948377702}}}}