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I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how that's going. Okay. It's still being processed with the ATO. Okay. Painfully sorry by the sound of it. It's painful by the sound of it. Yeah. Okay. Do you feel as though because I know that you've you've obviously had a couple of issues with submitting documents prior with the ATO. Yeah. Yeah. Right. Unfortunately, with the ATO, they are very, very strict. And they are the people they can realistically talk to, like, yourselves Right. Because of privacy laws. So it does make it very difficult for us to try and navigate with them. But let's wait and see what happens with this claim. And what I'll do because you resubmitted fairly recently. So what I'll do is I'll give you a call to say, like, next week around the same time to see where things fit and whether whether the claim's being accepted or where that where things fit. Because once the claim's accepted, there's a couple of steps that do have to happen for the funds to be released. So I just wanna be on top of it. So that way when you get, you know, approval, I can make sure that things go smoothly on the release side. Okay? Okay. Alright. Well, I'll I'll touch base with you. It'll either be myself or or one of the colleagues, Caitlin, something like that. We'll we'll give you a call sometime next week to to touch base with them. Okay? She said if you want, I'll just pass through the pay. Alright. Well, we'll get there. It's painful as the HR. We'll get there. Alright. Thanks, Stephanie. You know, stay safe. You too. 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Hi there. It's from Oaktree Financial. How are you going? Yeah.\n\nI'm really good. Thank you. I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how that's going. Okay. It's still being processed with the ATO.\n\nOkay. Painfully sorry by the sound of it. It's painful by the sound of it. Yeah. Okay.\n\nDo you feel as though because I know that you've you've obviously had a couple of issues with submitting documents prior with the ATO. Yeah. Yeah. Right. Unfortunately, with the ATO, they are very, very strict.\n\nAnd they are the people they can realistically talk to, like, yourselves Right. Because of privacy laws. So it does make it very difficult for us to try and navigate with them. But let's wait and see what happens with this claim. And what I'll do because you resubmitted fairly recently.\n\nSo what I'll do is I'll give you a call to say, like, next week around the same time to see where things fit and whether whether the claim's being accepted or where that where things fit. Because once the claim's accepted, there's a couple of steps that do have to happen for the funds to be released. So I just wanna be on top of it. So that way when you get, you know, approval, I can make sure that things go smoothly on the release side. Okay?\n\nOkay. Alright. Well, I'll I'll touch base with you. It'll either be myself or or one of the colleagues, Caitlin, something like that. We'll we'll give you a call sometime next week to to touch base with them.\n\nOkay? She said if you want, I'll just pass through the pay. Alright. Well, we'll get there. It's painful as the HR.\n\nWe'll get there. Alright. Thanks, Stephanie. You know, stay safe. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.07606875896453857},{"text":"Hi there.","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.17412897944450378},{"text":"It's from Oaktree Financial.","start":4.72,"end":6.56,"sentiment":"neutral","sentiment_score":0.21502342447638512},{"text":"How are you going?","start":6.56,"end":7.46,"sentiment":"neutral","sentiment_score":0.26720910891890526},{"text":"Yeah.","start":10.08,"end":10.48,"sentiment":"positive","sentiment_score":0.49142393469810486}],"sentiment":"neutral","sentiment_score":0.23705673217773438,"num_words":12,"start":4.16,"end":10.48},{"sentences":[{"text":"I'm really good.","start":10.48,"end":11.36,"sentiment":"positive","sentiment_score":0.7710742950439453},{"text":"Thank you.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.7790888249874115},{"text":"I was just giving you a quick call just wanting to touch 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ATO.","start":83.51,"end":91.53,"sentiment":"neutral","sentiment_score":-0.14033786486834288},{"text":"Yeah.","start":104.34499,"end":104.84499,"sentiment":"neutral","sentiment_score":-0.10110302269458772},{"text":"Yeah.","start":115.6,"end":116.1,"sentiment":"neutral","sentiment_score":-0.17257505655288696},{"text":"Right.","start":127.075005,"end":127.575005,"sentiment":"neutral","sentiment_score":-0.13194996118545532},{"text":"Unfortunately, with the ATO, they are very, very strict.","start":149.875,"end":152.91501,"sentiment":"neutral","sentiment_score":-0.33017032345136005}],"sentiment":"neutral","sentiment_score":-0.18736860300931665,"num_words":36,"start":83.51,"end":152.91501},{"sentences":[{"text":"And they are the people they can realistically talk to, like, yourselves Right.","start":152.91501,"end":156.715,"sentiment":"neutral","sentiment_score":-0.2062128300850208},{"text":"Because of privacy laws.","start":157.075,"end":158.615,"sentiment":"neutral","sentiment_score":-0.2278989814221859},{"text":"So it does make it very difficult for us to try and navigate with them.","start":159.155,"end":162.35501,"sentiment":"neutral","sentiment_score":-0.28369897305965425},{"text":"But let's wait and see what happens with this claim.","start":162.35501,"end":164.96,"sentiment":"neutral","sentiment_score":-0.05907073542475701},{"text":"And what I'll do because you resubmitted fairly recently.","start":164.96,"end":169.94,"sentiment":"neutral","sentiment_score":0.0625972015162309}],"sentiment":"neutral","sentiment_score":-0.15441529124098666,"num_words":51,"start":152.91501,"end":169.94},{"sentences":[{"text":"So what I'll do is I'll give you a call to say, like, next week around the same time to see where things fit and whether whether the claim's being accepted or where that where things fit.","start":172.48,"end":186.235,"sentiment":"neutral","sentiment_score":0.13755513757870003},{"text":"Because once the claim's accepted, there's a couple of steps that do have to happen for the funds to be released.","start":186.29501,"end":190.535,"sentiment":"neutral","sentiment_score":0.1547284076611201},{"text":"So I just wanna be on top of it.","start":190.535,"end":192.375,"sentiment":"neutral","sentiment_score":0.2544973310497072},{"text":"So that way when you get, you know, approval, I can make sure that things go smoothly on the release 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them.","start":208.255,"end":212.815,"sentiment":"neutral","sentiment_score":0.11079399759570757}],"sentiment":"neutral","sentiment_score":0.08241666946560144,"num_words":38,"start":200.70999,"end":212.815},{"sentences":[{"text":"Okay?","start":212.815,"end":213.315,"sentiment":"neutral","sentiment_score":0.03583970665931702},{"text":"She said if you want, I'll just pass through the pay.","start":213.61499,"end":216.435,"sentiment":"neutral","sentiment_score":-0.10304635543037545},{"text":"Alright.","start":216.97499,"end":217.375,"sentiment":"neutral","sentiment_score":-0.13882212340831757},{"text":"Well, we'll get there.","start":217.375,"end":219.5,"sentiment":"negative","sentiment_score":-0.3546743765473366},{"text":"It's painful as the HR.","start":219.87999,"end":221.26,"sentiment":"negative","sentiment_score":-0.5469444274902344}],"sentiment":"neutral","sentiment_score":-0.24499599864198404,"num_words":22,"start":212.815,"end":221.26},{"sentences":[{"text":"We'll get 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I'm alright. And yourself? Yes. Yes. So my wife has contacted them in last week. They then said to her that she must phone back on the nineteenth. She has phone back on the nineteenth, and they still haven't processed the claim. And when she asked them whether it was gonna get declined again, the guy just said, well, if it's gonna get declined, we will phone you before we do that. And she says, well, it hasn't happened in the past. So I checked yesterday again online to see if there was an email to tell us where the process is, and there still isn't anything. Yeah. Sorry? Yeah. It's very slow. Yeah. Well, we've we've had the issues the first time we had the issue, they said that what we had the wrong was the tick box for what the reason was. So we had to under their direction, we had to change the form by getting the doctor to cancel and to retake for disability. And we've done all that to resubmitted it, and then it was declined again without any reason. It just says not enough information. So now we've resubmitted it again with all the reports and everything. As far as we know, it's got everything that is needed, but I don't know if it's gonna get declined or approved. So I'm not I'm not too sure if you want to contact them and find out what the issues are. Yeah. Yeah. Yeah. Yeah. Yep. Okay. Not a problem. Yeah. No worries. Thank you. Enjoy your weekend. Bye bye. 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hello? I'm alright. And yourself? Yes. Yes.\n\nSo my wife has contacted them in last week. They then said to her that she must phone back on the nineteenth. She has phone back on the nineteenth, and they still haven't processed the claim. And when she asked them whether it was gonna get declined again, the guy just said, well, if it's gonna get declined, we will phone you before we do that. And she says, well, it hasn't happened in the past.\n\nSo I checked yesterday again online to see if there was an email to tell us where the process is, and there still isn't anything. Yeah. Sorry? Yeah. It's very slow.\n\nYeah. Well, we've we've had the issues the first time we had the issue, they said that what we had the wrong was the tick box for what the reason was. So we had to under their direction, we had to change the form by getting the doctor to cancel and to retake for disability. And we've done all that to resubmitted it, and then it was declined again without any reason. It just says not enough information.\n\nSo now we've resubmitted it again with all the reports and everything. As far as we know, it's got everything that is needed, but I don't know if it's gonna get declined or approved. So I'm not I'm not too sure if you want to contact them and find out what the issues are. Yeah. Yeah.\n\nYeah. Yeah. Yep. Okay. Not a problem.\n\nYeah. No worries. Thank you. Enjoy your weekend. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Kevin, hello?","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0299326591193676},{"text":"I'm alright.","start":7.8399997,"end":8.4,"sentiment":"neutral","sentiment_score":0.24539099633693695},{"text":"And yourself?","start":8.4,"end":9.059999,"sentiment":"neutral","sentiment_score":0.14899729937314987},{"text":"Yes.","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":0.1564231663942337},{"text":"Yes.","start":21.625,"end":22.025,"sentiment":"neutral","sentiment_score":0.04028806835412979}],"sentiment":"neutral","sentiment_score":0.13066914305090904,"num_words":8,"start":1.1999999,"end":22.025},{"sentences":[{"text":"So my wife has contacted them in last week.","start":22.025,"end":26.4,"sentiment":"neutral","sentiment_score":-0.05183549742731783},{"text":"They then said to her that she must phone back on the 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everything that is needed, but I don't know if it's gonna get declined or approved.","start":133.45,"end":140.75,"sentiment":"neutral","sentiment_score":-0.040385254404761574},{"text":"So I'm not I'm not too sure if you want to contact them and find out what the issues are.","start":142.17,"end":148.485,"sentiment":"neutral","sentiment_score":-0.1527934167534113},{"text":"Yeah.","start":156.885,"end":157.385,"sentiment":"neutral","sentiment_score":-0.1449187844991684},{"text":"Yeah.","start":186.755,"end":186.995,"sentiment":"neutral","sentiment_score":0.06822521984577179}],"sentiment":"neutral","sentiment_score":-0.05532141844742,"num_words":56,"start":127.405,"end":186.995},{"sentences":[{"text":"Yeah.","start":186.995,"end":187.47,"sentiment":"neutral","sentiment_score":0.13433873653411865},{"text":"Yeah.","start":198.83,"end":199.33,"sentiment":"neutral","sentiment_score":0.06529083847999573},{"text":"Yep.","start":208.205,"end":208.705,"sentiment":"neutral","sentiment_score":0.11026564240455627},{"text":"Okay.","start":213.805,"end":214.305,"sentiment":"neutral","sentiment_score":0.0015775738283991814},{"text":"Not a 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bye.","start":229.45287,"end":230.03287,"sentiment":"positive","sentiment_score":0.5188825726509094}],"sentiment":"positive","sentiment_score":0.40877554938197136,"num_words":10,"start":222.37001,"end":230.03287},{"sentences":[{"text":"Bye.","start":230.97287,"end":231.47287,"sentiment":"neutral","sentiment_score":-0.09415426105260848}],"sentiment":"neutral","sentiment_score":-0.09415426105260848,"num_words":1,"start":230.97287,"end":231.47287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Kevin, hello?\n\nChannel 0: Yeah. Hi there. It's from Oaktree Financial. How are you going?\n\nChannel 1: I'm alright. And yourself?\n\nChannel 0: Yeah. I'm really good. Thank you. I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how that's\n\nChannel 1: Yes.\n\nChannel 0: going.\n\nChannel 1: Yes. So my wife has contacted them in last week. They then said to her that she must phone back on the nineteenth. She has phone back on the nineteenth, and they still haven't processed the claim. And when she asked them whether it was gonna get declined again, the guy just said, well, if it's gonna get declined, we will phone you before we do that.\n\nAnd she says, well, it hasn't happened in the past. So I checked yesterday again online to see if there was an email to tell us where the process is, and there still isn't anything.\n\nChannel 0: Okay. It's still being processed with the ATO.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Painfully sorry by the sound of it.\n\nChannel 1: Sorry?\n\nChannel 0: It's painful by the sound of it.\n\nChannel 1: Yeah. It's very slow.\n\nChannel 0: Yeah. Okay. Do you feel as though because I know that you've you've obviously had a couple of issues with submitting documents prior\n\nChannel 1: Yeah.\n\nChannel 0: with the\n\nChannel 1: Well,\n\nChannel 0: ATO.\n\nChannel 1: we've we've had the issues the first time we had the issue, they said that what we had the wrong was the tick box for what the reason was. So we had\n\nChannel 0: Yeah.\n\nChannel 1: to under their direction, we had to change the form by getting the doctor to cancel and to retake for disability. And\n\nChannel 0: Yeah.\n\nChannel 1: we've done all that to resubmitted it, and then it was declined again without any reason. It just says not enough information.\n\nChannel 0: Right.\n\nChannel 1: So now we've resubmitted it again with all the reports and everything. As far as we know, it's got everything that is needed, but I don't know if it's gonna get declined or approved. So I'm not I'm not too sure if you want to contact them and find out what the issues are.\n\nChannel 0: Unfortunately, with the ATO, they are very, very strict. And they are the people they can realistically talk to, like, yourselves Right.\n\nChannel 1: Yeah.\n\nChannel 0: Because of privacy laws. So it does make it very difficult for us to try and navigate with them. But let's wait and see what happens with this claim. And what I'll do because you resubmitted fairly recently. So what I'll do is I'll give you a call to say, like, next week around the same time to see where things fit and whether whether the claim's being accepted or where that where things fit.\n\nBecause once the\n\nChannel 1: Yeah.\n\nChannel 0: claim's\n\nChannel 1: Yeah.\n\nChannel 0: accepted, there's a couple of steps that do have to happen for the funds to be released. So I just wanna be on top of it. So that way when you get, you know, approval, I can make sure that things go smoothly on the release side. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Alright. Well, I'll I'll touch base with you. It'll either be myself or or one of the colleagues, Caitlin, something like that.\n\nChannel 1: Yep.\n\nChannel 0: We'll we'll give you a call sometime next week to to touch base with them. Okay? She said\n\nChannel 1: Okay.\n\nChannel 0: if you want, I'll just\n\nChannel 1: Not a\n\nChannel 0: pass\n\nChannel 1: problem.\n\nChannel 0: through the pay. Alright. Well, we'll get there. It's painful as the HR. We'll\n\nChannel 1: Yeah.\n\nChannel 0: get there.\n\nChannel 1: No worries.\n\nChannel 0: Alright. Thanks, Stephanie. You know, stay safe.\n\nChannel 1: Thank you. Enjoy your weekend. Bye bye.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Kevin, hello?","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0299326591193676}],"sentiment":"neutral","sentiment_score":0.0299326591193676,"channel":1,"num_words":2,"start":1.1999999,"end":2.1},{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.07606875896453857},{"text":"Hi there.","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.17412897944450378},{"text":"It's from Oaktree Financial.","start":4.72,"end":6.56,"sentiment":"neutral","sentiment_score":0.21502342447638512},{"text":"How are you going?","start":6.56,"end":7.46,"sentiment":"neutral","sentiment_score":0.26720910891890526}],"sentiment":"neutral","sentiment_score":0.2139324410395189,"channel":0,"num_words":11,"start":4.16,"end":7.46},{"sentences":[{"text":"I'm alright.","start":7.8399997,"end":8.4,"sentiment":"neutral","sentiment_score":0.24539099633693695},{"text":"And yourself?","start":8.4,"end":9.059999,"sentiment":"neutral","sentiment_score":0.14899729937314987}],"sentiment":"neutral","sentiment_score":0.1971941478550434,"channel":1,"num_words":4,"start":7.8399997,"end":9.059999},{"sentences":[{"text":"Yeah.","start":10.08,"end":10.48,"sentiment":"positive","sentiment_score":0.49142393469810486},{"text":"I'm really good.","start":10.48,"end":11.36,"sentiment":"positive","sentiment_score":0.7710742950439453},{"text":"Thank you.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.7790888249874115},{"text":"I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how 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the nineteenth.","start":27.6,"end":31.06,"sentiment":"neutral","sentiment_score":-0.09795323988566032},{"text":"She has phone back on the nineteenth, and they still haven't processed the claim.","start":31.759998,"end":37.46,"sentiment":"neutral","sentiment_score":-0.22934767178126744},{"text":"And when she asked them whether it was gonna get declined again, the guy just said, well, if it's gonna get declined, we will phone you before we do that.","start":37.68,"end":48.545,"sentiment":"neutral","sentiment_score":-0.24721520791451138}],"sentiment":"neutral","sentiment_score":-0.18398428611012538,"channel":1,"num_words":67,"start":21.625,"end":48.545},{"sentences":[{"text":"And she says, well, it hasn't happened in the past.","start":48.844997,"end":51.745,"sentiment":"neutral","sentiment_score":-0.2968080997467041},{"text":"So I checked yesterday again online to see if there was an email to tell us where the process is, and there still isn't 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steps that do have to happen for the funds to be released.","start":187.095,"end":190.535,"sentiment":"neutral","sentiment_score":0.17087657968787587},{"text":"So I just wanna be on top of it.","start":190.535,"end":192.375,"sentiment":"neutral","sentiment_score":0.2544973310497072},{"text":"So that way when you get, you know, approval, I can make sure that things go smoothly on the release side.","start":192.375,"end":198.33,"sentiment":"neutral","sentiment_score":0.27225832428250996},{"text":"Okay?","start":198.39,"end":198.89,"sentiment":"neutral","sentiment_score":0.07214254885911942}],"sentiment":"neutral","sentiment_score":0.22885302485277256,"channel":0,"num_words":48,"start":187.095,"end":198.89},{"sentences":[{"text":"Yeah.","start":198.83,"end":199.33,"sentiment":"neutral","sentiment_score":0.06529083847999573}],"sentiment":"neutral","sentiment_score":0.06529083847999573,"channel":1,"num_words":1,"start":198.83,"end":199.33},{"sentences":[{"text":"Okay.","start":200.70999,"end":201.19,"sentiment":"neutral","sentiment_score":0.06740666925907135},{"text":"Alright.","start":201.19,"end":201.59,"sentiment":"neutral","sentiment_score":0.09689615666866302},{"text":"Well, I'll I'll touch base with you.","start":201.59,"end":203.45,"sentiment":"neutral","sentiment_score":0.10466892910855156},{"text":"It'll either be myself or or one of the colleagues, Caitlin, something like that.","start":203.83,"end":207.875,"sentiment":"neutral","sentiment_score":0.04092415329068899}],"sentiment":"neutral","sentiment_score":0.06390971633727136,"channel":0,"num_words":23,"start":200.70999,"end":207.875},{"sentences":[{"text":"Yep.","start":208.205,"end":208.705,"sentiment":"neutral","sentiment_score":0.11026564240455627}],"sentiment":"neutral","sentiment_score":0.11026564240455627,"channel":1,"num_words":1,"start":208.205,"end":208.705},{"sentences":[{"text":"We'll we'll give you a call sometime next week to to touch base with them.","start":208.255,"end":212.815,"sentiment":"neutral","sentiment_score":0.11079399759570757},{"text":"Okay?","start":212.815,"end":213.315,"sentiment":"neutral","sentiment_score":0.03583970665931702},{"text":"She said","start":213.61499,"end":214.095,"sentiment":"neutral","sentiment_score":-0.0013569798320531845}],"sentiment":"neutral","sentiment_score":0.09416865060726802,"channel":0,"num_words":18,"start":208.255,"end":214.095},{"sentences":[{"text":"Okay.","start":213.805,"end":214.305,"sentiment":"neutral","sentiment_score":0.0015775738283991814}],"sentiment":"neutral","sentiment_score":0.0015775738283991814,"channel":1,"num_words":1,"start":213.805,"end":214.305},{"sentences":[{"text":"if you want, I'll just","start":214.095,"end":215.135,"sentiment":"neutral","sentiment_score":-0.03428432829678059}],"sentiment":"neutral","sentiment_score":-0.03428432829678059,"channel":0,"num_words":5,"start":214.095,"end":215.135},{"sentences":[{"text":"Not a","start":215.01001,"end":215.25,"sentiment":"neutral","sentiment_score":-0.23360313475131989}],"sentiment":"neutral","sentiment_score":-0.23360313475131989,"channel":1,"num_words":2,"start":215.01001,"end":215.25},{"sentences":[{"text":"pass","start":215.135,"end":215.455,"sentiment":"negative","sentiment_score":-0.35046011209487915}],"sentiment":"negative","sentiment_score":-0.35046011209487915,"channel":0,"num_words":1,"start":215.135,"end":215.455},{"sentences":[{"text":"problem.","start":215.25,"end":215.75,"sentiment":"neutral","sentiment_score":-0.2225799262523651}],"sentiment":"neutral","sentiment_score":-0.2225799262523651,"channel":1,"num_words":1,"start":215.25,"end":215.75},{"sentences":[{"text":"through the pay.","start":215.455,"end":216.435,"sentiment":"neutral","sentiment_score":-0.20297139883041382},{"text":"Alright.","start":216.97499,"end":217.375,"sentiment":"neutral","sentiment_score":-0.13882212340831757},{"text":"Well, we'll get there.","start":217.375,"end":219.5,"sentiment":"negative","sentiment_score":-0.3546743765473366},{"text":"It's painful as the HR.","start":219.87999,"end":221.26,"sentiment":"negative","sentiment_score":-0.5469444274902344},{"text":"We'll","start":221.71999,"end":222.21999,"sentiment":"negative","sentiment_score":-0.4133009314537048}],"sentiment":"negative","sentiment_score":-0.3796040639281273,"channel":0,"num_words":14,"start":215.455,"end":222.21999},{"sentences":[{"text":"Yeah.","start":222.37001,"end":222.87001,"sentiment":"neutral","sentiment_score":-0.2619556784629822}],"sentiment":"neutral","sentiment_score":-0.2619556784629822,"channel":1,"num_words":1,"start":222.37001,"end":222.87001},{"sentences":[{"text":"get there.","start":222.43999,"end":223.09999,"sentiment":"neutral","sentiment_score":-0.3086352050304413}],"sentiment":"neutral","sentiment_score":-0.3086352050304413,"channel":0,"num_words":2,"start":222.43999,"end":223.09999},{"sentences":[{"text":"No worries.","start":224.05,"end":224.71,"sentiment":"neutral","sentiment_score":0.01501777395606041}],"sentiment":"neutral","sentiment_score":0.01501777395606041,"channel":1,"num_words":2,"start":224.05,"end":224.71},{"sentences":[{"text":"Alright.","start":225.48,"end":225.87999,"sentiment":"neutral","sentiment_score":0.16979414224624634},{"text":"Thanks, Stephanie.","start":225.87999,"end":226.59999,"sentiment":"positive","sentiment_score":0.4311518669128418},{"text":"You know, stay safe.","start":226.59999,"end":227.73999,"sentiment":"positive","sentiment_score":0.3973531797528267}],"sentiment":"positive","sentiment_score":0.3745015135833195,"channel":0,"num_words":7,"start":225.48,"end":227.73999},{"sentences":[{"text":"Thank you.","start":227.41,"end":228.05,"sentiment":"positive","sentiment_score":0.39930474758148193},{"text":"Enjoy your weekend.","start":228.05,"end":229.05287,"sentiment":"positive","sentiment_score":0.827766994635264},{"text":"Bye bye.","start":229.45287,"end":230.03287,"sentiment":"positive","sentiment_score":0.5188825726509094}],"sentiment":"positive","sentiment_score":0.617096517767225,"channel":1,"num_words":7,"start":227.41,"end":230.03287},{"sentences":[{"text":"You too.","start":229.87999,"end":230.59999,"sentiment":"positive","sentiment_score":0.49126824736595154},{"text":"Bye.","start":230.59999,"end":231.09999,"sentiment":"neutral","sentiment_score":0.2843426465988159}],"sentiment":"positive","sentiment_score":0.4222930471102397,"channel":0,"num_words":3,"start":229.87999,"end":231.09999},{"sentences":[{"text":"Bye.","start":230.97287,"end":231.47287,"sentiment":"neutral","sentiment_score":-0.09415426105260848}],"sentiment":"neutral","sentiment_score":-0.09415426105260848,"channel":1,"num_words":1,"start":230.97287,"end":231.47287}]},"summary":{"result":"success","short":"The customer called about a claim from Oaktree Financial and spoke with a representative about it. The customer had submitted the claim on the nineteenth, but it was declined without any reason. The representative said they would call the customer next week to see if the claim was accepted and that there were steps needed for release of funds."},"intents":{"segments":[{"text":"I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how that's Yes. going.","start_word":23,"end_word":53,"intents":[{"intent":"Resolve claim processing issue","confidence_score":0.046930704}]},{"text":"So now we've resubmitted it again with all the reports and everything.","start_word":293,"end_word":304,"intents":[{"intent":"Resubmit report","confidence_score":0.17456938}]},{"text":"As far as we know, it's got everything that is needed, but I don't know if it's gonna get declined or approved. So I'm not I'm not too sure if you want to contact them and find out what the issues are.","start_word":304,"end_word":345,"intents":[{"intent":"Find out issues","confidence_score":0.13876142}]},{"text":"So I'm not I'm not too sure if you want to contact them and find out what the issues are.","start_word":326,"end_word":345,"intents":[{"intent":"Inform caitlin about issues","confidence_score":0.0000057208676}]},{"text":"Unfortunately, with the ATO, they are very, very strict. And they are the people they can realistically talk to, like, yourselves Right.","start_word":346,"end_word":367,"intents":[{"intent":"Get approval from ato","confidence_score":0.0007335714}]},{"text":"But let's wait and see what happens with this claim.","start_word":388,"end_word":397,"intents":[{"intent":"Wait for claim","confidence_score":0.69887376}]},{"text":"Well, I'll I'll touch base with you. It'll either be myself or or one of the colleagues, Caitlin, something like that. Yep.","start_word":501,"end_word":522,"intents":[{"intent":"Touch base with caitlin","confidence_score":0.56714606}]}]},"sentiments":{"segments":[{"text":"Kevin, hello? Yeah. Hi there. It's from Oaktree Financial. How are you going? I'm alright. And yourself?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.18794596195220947},{"text":"Yeah. I'm really good. Thank you.","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.7155839204788208},{"text":"I was just giving you a quick call just wanting to touch base with respect to the claim you have submitted to the ATO just to see how that's Yes. going. Yes. So my wife has contacted them in last week. They then said to her that she must phone back on the nineteenth. She has phone back on the nineteenth, and they still haven't processed the claim. And when she asked them whether it was gonna get declined again, the guy just said, well, if it's gonna get declined, we will phone you before we do that. And she says, well, it hasn't happened in the past. So I checked yesterday again online to see if there was an email to tell us where the process is, and there still isn't anything. Okay. It's still being processed with the ATO. Yeah. Okay.","start_word":23,"end_word":165,"sentiment":"neutral","sentiment_score":-0.12296675145626068},{"text":"Painfully sorry by the sound of it.","start_word":166,"end_word":172,"sentiment":"negative","sentiment_score":-0.4874807000160218},{"text":"Sorry?","start_word":173,"end_word":173,"sentiment":"neutral","sentiment_score":-0.29885584115982056},{"text":"It's painful by the sound of it. Yeah. It's very slow.","start_word":174,"end_word":184,"sentiment":"negative","sentiment_score":-0.5143143534660339},{"text":"Yeah. Okay. Do you feel as though because I know that you've you've obviously had a couple of issues with submitting documents prior Yeah. with the Well, ATO. we've we've had the issues the first time we had the issue, they said that what we had the wrong was the tick box for what the reason was. So we had Yeah. to under their direction, we had to change the form by getting the doctor to cancel and to retake for disability. And Yeah.","start_word":185,"end_word":268,"sentiment":"neutral","sentiment_score":-0.19965720176696777},{"text":"we've done all that to resubmitted it, and then it was declined again without any reason. It just says not enough information.","start_word":269,"end_word":290,"sentiment":"negative","sentiment_score":-0.40919890999794006},{"text":"Right. So now we've resubmitted it again with all the reports and everything. As far as we know, it's got everything that is needed, but I don't know if it's gonna get declined or approved. So I'm not I'm not too sure if you want to contact them and find out what the issues are. Unfortunately, with the ATO, they are very, very strict. And they are the people they can realistically talk to, like, yourselves Right. Yeah. Because of privacy laws. So it does make it very difficult for us to try and navigate with them. But let's wait and see what happens with this claim. And what I'll do because you resubmitted fairly recently. So what I'll do is I'll give you a call to say, like, next week around the same time to see where things fit and whether whether the claim's being accepted or where that where things fit. Because once the Yeah. claim's Yeah. accepted, there's a couple of steps that do have to happen for the funds to be released. So I just wanna be on top of it. So that way when you get, you know, approval, I can make sure that things go smoothly on the release side. Okay? Yeah. Okay. Alright. Well, I'll I'll touch base with you. It'll either be myself or or one of the colleagues, Caitlin, something like that. Yep. We'll we'll give you a call sometime next week to to touch base with them. Okay? She said Okay. if you want, I'll just Not a pass problem. through the pay. Alright.","start_word":291,"end_word":554,"sentiment":"neutral","sentiment_score":0.013477047637217876},{"text":"Well, we'll get there. It's painful as the HR. We'll Yeah.","start_word":555,"end_word":565,"sentiment":"negative","sentiment_score":-0.4253998398780823},{"text":"get there. No worries. Alright.","start_word":566,"end_word":570,"sentiment":"neutral","sentiment_score":-0.04125635698437691},{"text":"Thanks, Stephanie. You know, stay safe. Thank you. Enjoy your weekend. Bye bye. You too.","start_word":571,"end_word":585,"sentiment":"positive","sentiment_score":0.5087411244710286},{"text":"Bye. Bye.","start_word":586,"end_word":587,"sentiment":"neutral","sentiment_score":0.24000003933906555}],"average":{"sentiment":"neutral","sentiment_score":-0.057010847788590654}}}}