{"metadata":{"transaction_key":"deprecated","request_id":"019f15fe-00cc-7ef2-a186-c04de73e20af","sha256":"5913c65fc91c6218a491ecf4db03303ab3d36349ed0bc40dbcbb19a0d17af989","created":"2026-06-30T00:46:37.744Z","duration":644.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1571,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1735,"output_tokens":1739},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1735,"output_tokens":55}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Airtel accounts. How may I help you today? Okay. I got it. Let me just go ahead and pull out your account first so we can assist you accordingly. What is your full name? Okay. Got it. Thank you. Just give me a moment. Let me go ahead and pull out your account here. Alright? Thank you so much. Okay. Thank you so much for patiently waiting on the line, mister Duval. So, technically, as you mentioned, you've transferred to other address address. Right? Service address. Because I do see in here that you transferred. You changed your location. Right? Because you've activated yeah. You are planning to change. However, I do see in here that recently, you've activated a service under a Snoopah network. Right? And then okay. And then you will be transferring to new address. Have you already provided your new address to the first Mhmm. Oh. Okay. I got it. So reason why I asked is because if you already have your address, we can go ahead and check. You can bring the contract and then provide you a service to that address so you could avoid paying a fees. Because I do see on here that you signed up for twelve month contract. And then, just to be exact, you signed in, June 23. So you receive a router from us, which is cost $229, and then you have to pay the cancellation fee of $132. That's the what do you call on this? That's include the GST and also one of the invoice for thirty days or July invoice. Because canceling a services, if you review our terms and agreement, canceling a services should be done over the phone, which what you are doing. Thank you so much. However, asides with that, you have to provide a thirty days notice. So thirty days notice covered a one month invoice for the service and then $132 cancellation fee and the 229 router. That's the fee applicable. Yes. Yes. That's correct. Because let me check here. Yeah. Yeah. Your plan is under $79.95, so that's number one. And then the cancellation fee is $1.03 2, $132. And then the router that you received from Us, $229. Because that's for free if it's fulfilled, the one year contract. Yeah. Yeah. Yeah. We'll be more than happy to transfer your services. In that way, you could avoid this fee, and then you can just bring the contract. So because, for example, you got your address, and then you've provide to us. And then if it's service able, we can go ahead and do that for you so you don't need to pay, these fees. So when can you confirm your consultation? Oh, by next month? Yeah. Okay. So for now, Duval, we will leave your account as it is. I will not yet tag your account as requesting for a cancellation. I will not yet, issue this invoice that we talked about. We will wait for your call next month. Please don't forget to give us a call. That way, we could proceed accordingly. Okay? Please. Sure. No. Because today is the thirtieth. Yeah. Actually Yeah. It's that's understandable. However let me check here. One moment. Okay? Because free trial is the the day that your service has been activated and then when you use it, but it's no longer covered within the time period as of today. Yeah. No. It's no longer applicable during this time because it's the thirtieth. Yes. And I hope. Definitely. Once you provided your new address, we will be more than happy to work things out from our provisioning and technical team. In that way, we can go ahead and provide you the services. You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract. K. So what we are doing then is update your address, transfer it, activate the service to the new address, and then leave as it is, continue the contract. Yeah. Sure. I'll I'll wait. Let me give my direct number if it's okay with you so you can just call me directly. I'm available from Monday to Friday, 9AM to 6PM. Okay? Here's my number. It's 03 91 two one eight one one three. Yes. That is correct. And this is accounts department. My name is Melissa. I will wait for your update. Okay? I will not bug you to yes. My name is Melissa. I will not bug you to ring you. I will wait for your update. We will just leave your account as it is as of this moment until you give us an update after two weeks. Okay? Sure. You're most welcome. It's my pleasure to talk to you, and have a good one, and be safe. Thank you. 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Good morning. This is Airtel accounts. How may I help you today? Okay.\n\nI got it. Let me just go ahead and pull out your account first so we can assist you accordingly. What is your full name? Okay. Got it.\n\nThank you. Just give me a moment. Let me go ahead and pull out your account here. Alright? Thank you so much.\n\nOkay. Thank you so much for patiently waiting on the line, mister Duval. So, technically, as you mentioned, you've transferred to other address address. Right? Service address.\n\nBecause I do see in here that you transferred. You changed your location. Right? Because you've activated yeah. You are planning to change.\n\nHowever, I do see in here that recently, you've activated a service under a Snoopah network. Right? And then okay. And then you will be transferring to new address. Have you already provided your new address to the first Mhmm.\n\nOh. Okay. I got it. So reason why I asked is because if you already have your address, we can go ahead and check. You can bring the contract and then provide you a service to that address so you could avoid paying a fees.\n\nBecause I do see on here that you signed up for twelve month contract. And then, just to be exact, you signed in, June 23. So you receive a router from us, which is cost $229, and then you have to pay the cancellation fee of $132. That's the what do you call on this? That's include the GST and also one of the invoice for thirty days or July invoice.\n\nBecause canceling a services, if you review our terms and agreement, canceling a services should be done over the phone, which what you are doing. Thank you so much. However, asides with that, you have to provide a thirty days notice. So thirty days notice covered a one month invoice for the service and then $132 cancellation fee and the 229 router. That's the fee applicable.\n\nYes. Yes. That's correct. Because let me check here. Yeah.\n\nYeah. Your plan is under $79.95, so that's number one. And then the cancellation fee is $1.03 2, $132. And then the router that you received from Us, $229. Because that's for free if it's fulfilled, the one year contract.\n\nYeah. Yeah. Yeah. We'll be more than happy to transfer your services. In that way, you could avoid this fee, and then you can just bring the contract.\n\nSo because, for example, you got your address, and then you've provide to us. And then if it's service able, we can go ahead and do that for you so you don't need to pay, these fees. So when can you confirm your consultation? Oh, by next month? Yeah.\n\nOkay. So for now, Duval, we will leave your account as it is. I will not yet tag your account as requesting for a cancellation. I will not yet, issue this invoice that we talked about. We will wait for your call next month.\n\nPlease don't forget to give us a call. That way, we could proceed accordingly. Okay? Please. Sure.\n\nNo. Because today is the thirtieth. Yeah. Actually Yeah. It's that's understandable.\n\nHowever let me check here. One moment. Okay? Because free trial is the the day that your service has been activated and then when you use it, but it's no longer covered within the time period as of today. Yeah.\n\nNo. It's no longer applicable during this time because it's the thirtieth. Yes. And I hope. Definitely.\n\nOnce you provided your new address, we will be more than happy to work things out from our provisioning and technical team. In that way, we can go ahead and provide you the services. You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract. K. So what we are doing then is update your address, transfer it, activate the service to the new address, and then leave as it is, continue the contract.\n\nYeah. Sure. I'll I'll wait. Let me give my direct number if it's okay with you so you can just call me directly. I'm available from Monday to Friday, 9AM to 6PM.\n\nOkay? Here's my number. It's 03 91 two one eight one one three. Yes. That is correct.\n\nAnd this is accounts department. My name is Melissa. I will wait for your update. Okay? I will not bug you to yes.\n\nMy name is Melissa. I will not bug you to ring you. I will wait for your update. We will just leave your account as it is as of this moment until you give us an update after two weeks. Okay?\n\nSure. You're most welcome. It's my pleasure to talk to you, and have a good one, and be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.24104538559913635},{"text":"Good morning.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.4409257620573044},{"text":"This is Airtel accounts.","start":1.04,"end":2.3999999,"sentiment":"positive","sentiment_score":0.357415072619915},{"text":"How may I help you today?","start":2.3999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.37063723305861157},{"text":"Okay.","start":30.33,"end":30.83,"sentiment":"neutral","sentiment_score":-0.08171045780181885}],"sentiment":"positive","sentiment_score":0.3353335814816611,"num_words":14,"start":0.16,"end":30.83},{"sentences":[{"text":"I got it.","start":33.21,"end":34.01,"sentiment":"neutral","sentiment_score":-0.06621607765555382},{"text":"Let me just go ahead and pull out your account first so we can assist you accordingly.","start":34.01,"end":38.91,"sentiment":"neutral","sentiment_score":0.06687281302669469},{"text":"What is your full name?","start":39.735,"end":41.434998,"sentiment":"neutral","sentiment_score":0.02165737822651863},{"text":"Okay.","start":54.88,"end":55.280003,"sentiment":"neutral","sentiment_score":0.08533379435539246},{"text":"Got it.","start":55.280003,"end":55.68,"sentiment":"neutral","sentiment_score":0.14374515414237976}],"sentiment":"neutral","sentiment_score":0.050689306509281905,"num_words":28,"start":33.21,"end":55.68},{"sentences":[{"text":"Thank you.","start":55.68,"end":56.24,"sentiment":"positive","sentiment_score":0.3609365224838257},{"text":"Just give me a moment.","start":56.24,"end":57.46,"sentiment":"neutral","sentiment_score":0.16784535050392152},{"text":"Let me go ahead and pull out your account here.","start":57.68,"end":60.16,"sentiment":"neutral","sentiment_score":0.09473947659134865},{"text":"Alright?","start":60.16,"end":60.66,"sentiment":"neutral","sentiment_score":0.1031513661146164},{"text":"Thank you so much.","start":60.72,"end":61.940002,"sentiment":"positive","sentiment_score":0.3375473842024803}],"sentiment":"neutral","sentiment_score":0.18008343028751286,"num_words":22,"start":55.68,"end":61.940002},{"sentences":[{"text":"Okay.","start":166.12001,"end":166.44,"sentiment":"neutral","sentiment_score":0.2017897367477417},{"text":"Thank you so much for patiently waiting on the line, mister Duval.","start":166.44,"end":169.82,"sentiment":"positive","sentiment_score":0.47992735107739765},{"text":"So, technically, as you mentioned, you've transferred to other address address.","start":170.28,"end":176.36,"sentiment":"neutral","sentiment_score":-0.029667015780102123},{"text":"Right?","start":176.36,"end":176.76001,"sentiment":"neutral","sentiment_score":-0.01824459806084633},{"text":"Service address.","start":176.76001,"end":177.74,"sentiment":"neutral","sentiment_score":-0.03789013996720314}],"sentiment":"neutral","sentiment_score":0.2052057740037088,"num_words":27,"start":166.12001,"end":177.74},{"sentences":[{"text":"Because I do see in here that you transferred.","start":178.49501,"end":182.515,"sentiment":"neutral","sentiment_score":-0.07253583644827206},{"text":"You changed your location.","start":182.735,"end":184.35501,"sentiment":"neutral","sentiment_score":-0.07355673983693123},{"text":"Right?","start":184.57501,"end":185.07501,"sentiment":"neutral","sentiment_score":-0.055033981800079346},{"text":"Because you've activated yeah.","start":185.13501,"end":189.695,"sentiment":"neutral","sentiment_score":-0.05521832965314388},{"text":"You are planning to change.","start":189.695,"end":190.975,"sentiment":"neutral","sentiment_score":-0.04037269577383995}],"sentiment":"neutral","sentiment_score":-0.06194870724626209,"num_words":23,"start":178.49501,"end":190.975},{"sentences":[{"text":"However, I do see in here that recently, you've activated a service under a Snoopah network.","start":190.975,"end":198.52,"sentiment":"neutral","sentiment_score":0.03140026784967631},{"text":"Right?","start":198.58,"end":199.08,"sentiment":"neutral","sentiment_score":0.02036924473941326},{"text":"And then okay.","start":199.62001,"end":201.0,"sentiment":"neutral","sentiment_score":0.022573130826155346},{"text":"And then you will be transferring to new address.","start":201.22,"end":204.42001,"sentiment":"neutral","sentiment_score":-0.0029001014514101874},{"text":"Have you already provided your new address to the first Mhmm.","start":204.42001,"end":213.845,"sentiment":"neutral","sentiment_score":-0.0350567220964215}],"sentiment":"neutral","sentiment_score":0.004469201667234302,"num_words":40,"start":190.975,"end":213.845},{"sentences":[{"text":"Oh.","start":224.5,"end":225.0,"sentiment":"neutral","sentiment_score":0.0703471228480339},{"text":"Okay.","start":225.22,"end":225.7,"sentiment":"neutral","sentiment_score":0.07348986715078354},{"text":"I got it.","start":225.7,"end":226.5,"sentiment":"neutral","sentiment_score":0.10653439660867055},{"text":"So reason why I asked is because if you already have your address, we can go ahead and check.","start":226.5,"end":235.155,"sentiment":"neutral","sentiment_score":0.05939202324340218},{"text":"You can bring the contract and then provide you a service to that address so you could avoid paying a fees.","start":235.715,"end":242.915,"sentiment":"neutral","sentiment_score":0.08743087503881682}],"sentiment":"neutral","sentiment_score":0.07617637771699164,"num_words":45,"start":224.5,"end":242.915},{"sentences":[{"text":"Because I do see on here that you signed up for twelve month contract.","start":242.915,"end":246.775,"sentiment":"neutral","sentiment_score":0.06970785505005292},{"text":"And then, just to be exact, you signed in, June 23.","start":247.49,"end":251.98999,"sentiment":"neutral","sentiment_score":0.05323949659412557},{"text":"So you receive a router from us, which is cost $229, and then you have to pay the cancellation fee of $132.","start":252.37,"end":263.47498,"sentiment":"neutral","sentiment_score":0.007491222244094719},{"text":"That's the what do you call on this?","start":264.175,"end":266.57498,"sentiment":"neutral","sentiment_score":-0.0037860795855522156},{"text":"That's include the GST and also one of the invoice for thirty days or July invoice.","start":266.57498,"end":275.34,"sentiment":"neutral","sentiment_score":-0.005487109767273068}],"sentiment":"neutral","sentiment_score":0.02265167506542844,"num_words":71,"start":242.915,"end":275.34},{"sentences":[{"text":"Because canceling a services, if you review our terms and agreement, canceling a services should be done over the phone, which what you are doing.","start":275.4,"end":285.16,"sentiment":"neutral","sentiment_score":-0.024629790484905243},{"text":"Thank you so much.","start":285.16,"end":286.275,"sentiment":"positive","sentiment_score":0.5590265095233917},{"text":"However, asides with that, you have to provide a thirty days notice.","start":286.51498,"end":290.455,"sentiment":"neutral","sentiment_score":-0.11091275714958708},{"text":"So thirty days notice covered a one month invoice for the service and then $132 cancellation fee and the 229 router.","start":290.595,"end":303.31,"sentiment":"neutral","sentiment_score":-0.07872908934950829},{"text":"That's the fee applicable.","start":304.16998,"end":305.47,"sentiment":"neutral","sentiment_score":-0.012619954533874989}],"sentiment":"neutral","sentiment_score":-0.02143003794392853,"num_words":66,"start":275.4,"end":305.47},{"sentences":[{"text":"Yes.","start":311.77,"end":312.27,"sentiment":"neutral","sentiment_score":0.046542372554540634},{"text":"Yes.","start":312.81,"end":313.28998,"sentiment":"neutral","sentiment_score":0.06531467288732529},{"text":"That's correct.","start":313.28998,"end":314.00998,"sentiment":"neutral","sentiment_score":0.16204336285591125},{"text":"Because let me check here.","start":314.00998,"end":315.915,"sentiment":"neutral","sentiment_score":0.034997352957725526},{"text":"Yeah.","start":315.915,"end":316.415,"sentiment":"neutral","sentiment_score":0.02072577178478241}],"sentiment":"neutral","sentiment_score":0.06316563077270984,"num_words":10,"start":311.77,"end":316.415},{"sentences":[{"text":"Yeah.","start":320.155,"end":320.235,"sentiment":"neutral","sentiment_score":0.017145588994026184},{"text":"Your plan is under $79.95, so that's number one.","start":320.235,"end":327.29498,"sentiment":"neutral","sentiment_score":0.03710711147222254},{"text":"And then the cancellation fee is $1.03 2, $132.","start":327.78,"end":333.56,"sentiment":"neutral","sentiment_score":0.03268829443388515},{"text":"And then the router that you received from Us, $229.","start":333.94,"end":338.9,"sentiment":"neutral","sentiment_score":0.07788779400289059},{"text":"Because that's for free if it's fulfilled, the one year contract.","start":338.9,"end":344.125,"sentiment":"neutral","sentiment_score":0.09007446704940363}],"sentiment":"neutral","sentiment_score":0.060375032993033526,"num_words":40,"start":320.155,"end":344.125},{"sentences":[{"text":"Yeah.","start":346.425,"end":346.925,"sentiment":"neutral","sentiment_score":0.106392964720726},{"text":"Yeah.","start":358.12,"end":358.62,"sentiment":"neutral","sentiment_score":0.006436236202716827},{"text":"Yeah.","start":362.28,"end":362.52002,"sentiment":"neutral","sentiment_score":0.07093586027622223},{"text":"We'll be more than happy to transfer your services.","start":362.52002,"end":368.14,"sentiment":"positive","sentiment_score":0.5169379909833273},{"text":"In that way, you could avoid this fee, and then you can just bring the contract.","start":368.675,"end":372.855,"sentiment":"positive","sentiment_score":0.43376611918210983}],"sentiment":"positive","sentiment_score":0.4205880316772631,"num_words":28,"start":346.425,"end":372.855},{"sentences":[{"text":"So because, for example, you got your address, and then you've provide to us.","start":373.475,"end":378.755,"sentiment":"positive","sentiment_score":0.34574017567293985},{"text":"And then if it's service able, we can go ahead and do that for you so you don't need to pay, these fees.","start":378.755,"end":385.85,"sentiment":"positive","sentiment_score":0.36855146029721136},{"text":"So when can you confirm your consultation?","start":386.87,"end":393.85,"sentiment":"neutral","sentiment_score":0.15970350801944733},{"text":"Oh, by next month?","start":398.46503,"end":399.68503,"sentiment":"neutral","sentiment_score":0.04325325787067413},{"text":"Yeah.","start":402.945,"end":403.345,"sentiment":"neutral","sentiment_score":0.061437223106622696}],"sentiment":"neutral","sentiment_score":0.29937593585678507,"num_words":49,"start":373.475,"end":403.345},{"sentences":[{"text":"Okay.","start":403.345,"end":403.845,"sentiment":"neutral","sentiment_score":0.06431984901428223},{"text":"So for now, Duval, we will leave your account as it is.","start":404.065,"end":409.02,"sentiment":"neutral","sentiment_score":0.10460543694595496},{"text":"I will not yet tag your account as requesting for a cancellation.","start":409.58,"end":414.63998,"sentiment":"neutral","sentiment_score":-0.1963909057279428},{"text":"I will not yet, issue this invoice that we talked about.","start":415.58,"end":420.8,"sentiment":"neutral","sentiment_score":-0.13271135498176923},{"text":"We will wait for your call next month.","start":421.34,"end":425.475,"sentiment":"neutral","sentiment_score":0.008642846252769232}],"sentiment":"neutral","sentiment_score":-0.05517699798061089,"num_words":44,"start":403.345,"end":425.475},{"sentences":[{"text":"Please don't forget to give us a call.","start":425.855,"end":429.315,"sentiment":"neutral","sentiment_score":0.04783934727311134},{"text":"That way, we could proceed accordingly.","start":430.655,"end":433.475,"sentiment":"neutral","sentiment_score":0.18814464658498764},{"text":"Okay?","start":433.695,"end":434.195,"sentiment":"neutral","sentiment_score":0.07217676192522049},{"text":"Please.","start":434.735,"end":435.235,"sentiment":"neutral","sentiment_score":0.07091640681028366},{"text":"Sure.","start":437.16,"end":437.66,"sentiment":"neutral","sentiment_score":0.016904737800359726}],"sentiment":"neutral","sentiment_score":0.09832826848415767,"num_words":17,"start":425.855,"end":437.66},{"sentences":[{"text":"No.","start":456.275,"end":456.595,"sentiment":"neutral","sentiment_score":-0.14629752933979034},{"text":"Because today is the thirtieth.","start":456.595,"end":460.215,"sentiment":"neutral","sentiment_score":-0.15485017597675324},{"text":"Yeah.","start":467.25,"end":467.49,"sentiment":"neutral","sentiment_score":-0.1272239089012146},{"text":"Actually Yeah.","start":467.49,"end":469.25,"sentiment":"neutral","sentiment_score":-0.10898391529917717},{"text":"It's that's understandable.","start":469.25,"end":470.55,"sentiment":"neutral","sentiment_score":-0.15738404293855032}],"sentiment":"neutral","sentiment_score":-0.1448243564615647,"num_words":12,"start":456.275,"end":470.55},{"sentences":[{"text":"However let me check here.","start":471.65,"end":475.91,"sentiment":"neutral","sentiment_score":-0.10543040037155152},{"text":"One moment.","start":477.245,"end":477.965,"sentiment":"neutral","sentiment_score":-0.0552813783288002},{"text":"Okay?","start":477.965,"end":478.465,"sentiment":"neutral","sentiment_score":-0.04333723336458206},{"text":"Because free trial is the the day that your service has been activated and then when you use it, but it's no longer covered within the time period as of today.","start":479.005,"end":497.16998,"sentiment":"neutral","sentiment_score":-0.15665100611025287},{"text":"Yeah.","start":500.90997,"end":501.40997,"sentiment":"neutral","sentiment_score":-0.17315538227558136}],"sentiment":"neutral","sentiment_score":-0.14275971408933402,"num_words":40,"start":471.65,"end":501.40997},{"sentences":[{"text":"No.","start":502.70502,"end":502.945,"sentiment":"neutral","sentiment_score":-0.3027245104312897},{"text":"It's no longer applicable during this time because it's the thirtieth.","start":502.945,"end":508.565,"sentiment":"neutral","sentiment_score":-0.32082702625881543},{"text":"Yes.","start":517.28,"end":517.78,"sentiment":"neutral","sentiment_score":0.1615000069141388},{"text":"And I hope.","start":517.84,"end":518.74005,"sentiment":"neutral","sentiment_score":0.15640717248121896},{"text":"Definitely.","start":522.72003,"end":523.22003,"sentiment":"positive","sentiment_score":0.41435739398002625}],"sentiment":"neutral","sentiment_score":-0.16392605182002573,"num_words":17,"start":502.70502,"end":523.22003},{"sentences":[{"text":"Once you provided your new address, we will be more than happy to work things out from our provisioning and technical team.","start":523.52,"end":532.765,"sentiment":"positive","sentiment_score":0.5153879916126077},{"text":"In that way, we can go ahead and provide you the services.","start":533.22504,"end":537.405,"sentiment":"neutral","sentiment_score":0.1717491764575243},{"text":"You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract.","start":538.265,"end":549.04,"sentiment":"neutral","sentiment_score":0.13164581717164428},{"text":"K.","start":549.42,"end":549.66,"sentiment":"neutral","sentiment_score":0.07777082920074463},{"text":"So what we are doing then is update your address, transfer it, activate the service to the new address, and then leave as it is, continue the contract.","start":549.66,"end":561.565,"sentiment":"neutral","sentiment_score":0.08105408706303154}],"sentiment":"neutral","sentiment_score":0.21445831403964097,"num_words":90,"start":523.52,"end":561.565},{"sentences":[{"text":"Yeah.","start":563.705,"end":564.205,"sentiment":"neutral","sentiment_score":0.09971114993095398},{"text":"Sure.","start":564.90497,"end":565.305,"sentiment":"neutral","sentiment_score":0.1144736185669899},{"text":"I'll I'll wait.","start":565.305,"end":566.265,"sentiment":"neutral","sentiment_score":0.0669467846552531},{"text":"Let me give my direct number if it's okay with you so you can just call me directly.","start":566.265,"end":572.925,"sentiment":"neutral","sentiment_score":0.06066749948594305},{"text":"I'm available from Monday to Friday, 9AM to 6PM.","start":573.69995,"end":578.42,"sentiment":"neutral","sentiment_score":0.03496165263156096}],"sentiment":"neutral","sentiment_score":0.05692796834046021,"num_words":32,"start":563.705,"end":578.42},{"sentences":[{"text":"Okay?","start":578.42,"end":578.82,"sentiment":"neutral","sentiment_score":0.03581647574901581},{"text":"Here's my number.","start":578.82,"end":579.88,"sentiment":"neutral","sentiment_score":0.02499328926205635},{"text":"It's 03 91 two one eight one one three.","start":580.33997,"end":597.125,"sentiment":"neutral","sentiment_score":0.01523091033515003},{"text":"Yes.","start":607.76,"end":608.26,"sentiment":"neutral","sentiment_score":0.057543255388736725},{"text":"That is correct.","start":608.32,"end":609.3,"sentiment":"neutral","sentiment_score":0.08917197088400523}],"sentiment":"neutral","sentiment_score":0.033701982623075735,"num_words":17,"start":578.42,"end":609.3},{"sentences":[{"text":"And this is accounts department.","start":609.36,"end":612.35504,"sentiment":"neutral","sentiment_score":0.03719467632472515},{"text":"My name is Melissa.","start":612.495,"end":613.635,"sentiment":"neutral","sentiment_score":0.03982181288301945},{"text":"I will wait for your update.","start":613.935,"end":615.695,"sentiment":"neutral","sentiment_score":0.03832184337079525},{"text":"Okay?","start":615.695,"end":616.195,"sentiment":"neutral","sentiment_score":0.0231294147670269},{"text":"I will not bug you to yes.","start":616.495,"end":619.695,"sentiment":"neutral","sentiment_score":-0.039582480543426106}],"sentiment":"neutral","sentiment_score":0.013967119319283443,"num_words":23,"start":609.36,"end":619.695},{"sentences":[{"text":"My name is Melissa.","start":619.695,"end":620.755,"sentiment":"neutral","sentiment_score":0.027049392461776733},{"text":"I will not bug you to ring you.","start":620.815,"end":622.815,"sentiment":"neutral","sentiment_score":-0.013515680562704802},{"text":"I will wait for your update.","start":622.815,"end":624.435,"sentiment":"neutral","sentiment_score":0.033973511308431625},{"text":"We will just leave your account as it is as of this moment until you give us an update after two weeks.","start":625.01996,"end":632.32,"sentiment":"neutral","sentiment_score":0.02943648910149932},{"text":"Okay?","start":633.01996,"end":633.51996,"sentiment":"neutral","sentiment_score":0.16421744227409363}],"sentiment":"neutral","sentiment_score":0.02477398526105212,"num_words":41,"start":619.695,"end":633.51996},{"sentences":[{"text":"Sure.","start":634.54,"end":635.04,"sentiment":"neutral","sentiment_score":0.22154133021831512},{"text":"You're most welcome.","start":635.89996,"end":636.86,"sentiment":"positive","sentiment_score":0.6175488034884135},{"text":"It's my pleasure to talk to you, and have a good one, and be safe.","start":636.86,"end":640.24,"sentiment":"positive","sentiment_score":0.5997495770454406},{"text":"Thank you.","start":641.75696,"end":642.31696,"sentiment":"positive","sentiment_score":0.7852694988250732},{"text":"Bye.","start":642.31696,"end":642.81696,"sentiment":"neutral","sentiment_score":-0.08307748287916183}],"sentiment":"positive","sentiment_score":0.5708133141425523,"num_words":22,"start":634.54,"end":642.81696}]}}]},{"alternatives":[{"transcript":"Hi there. It's Tawal here. I was talking to one of your tech support member. So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon. I'm just wondering in worst case if I can't get the Airtel connection to the new address. And if I have to cancel my the current plan, what other post I need to pay or, like, you know? Yep. Dhaval, d h a v a l, Marvania, m a r v a n I y a. Sure. Yep. Yes. No worries. Sorry. Come again. Sorry. What did you say? Not yet. I'm I'm planning to change. Yeah. Yep. Yes. No. It's it's like I'm looking for some rental houses, so I'm still doing some inspections and applying for that. So I'm in the process, but, yeah, I'm definitely going to move out to some other place. Yes. Yep. Okay. So one month of invoice, that means one one month of bill. Right? Whatever. I think $60. Yes. And on top of that $132 of cancellation fees? Yeah. Yep. Yeah. I understand that. So yeah. So I'll once I come to know the address I'm moving to, I can probably try to stay connected with the Airtel without paying some extra cost. But in any worst case is if I can't do that, then I was thinking what are the cost? Yep. Maybe in week or couple of weeks. Yeah. By next month. Yeah. Yep. Yep. Yeah. I can do that. Yeah. The other thing while we are on the call, just want to double check. So on the Super Network website, under your portal, I read that there is a three days of free trial. So am I eligible though those three days free trial by any chance? Yeah. But I haven't received the router which I ordered yet. So, technically, like, I'm just unable to use it. Yeah. Okay. So I'm not eligible for that period. Yeah. Okay. No worries. Alright. Yeah. For now, I'll leave as it is. And if I get new address, then I'll. So I will be able to transfer my current contract to the new address. Right? Yep. No. Okay. Yeah. Alright. No worries. Okay. Yeah. Yep. Yep. Yep. 391-2181 13. I'll repeat the power once again. So 0391218113. Sorry. Melissa, you said. Right? Okay. Alright. Sounds good. Yeah. Alright. No worries. Thank you. Go ahead. You too. Thanks. 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there. It's Tawal here. I was talking to one of your tech support member. So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon. I'm just wondering in worst case if I can't get the Airtel connection to the new address.\n\nAnd if I have to cancel my the current plan, what other post I need to pay or, like, you know? Yep. Dhaval, d h a v a l, Marvania, m a r v a n I y a. Sure. Yep.\n\nYes. No worries. Sorry. Come again. Sorry.\n\nWhat did you say? Not yet. I'm I'm planning to change. Yeah. Yep.\n\nYes. No. It's it's like I'm looking for some rental houses, so I'm still doing some inspections and applying for that. So I'm in the process, but, yeah, I'm definitely going to move out to some other place. Yes.\n\nYep. Okay. So one month of invoice, that means one one month of bill. Right? Whatever.\n\nI think $60. Yes. And on top of that $132 of cancellation fees? Yeah. Yep.\n\nYeah. I understand that. So yeah. So I'll once I come to know the address I'm moving to, I can probably try to stay connected with the Airtel without paying some extra cost. But in any worst case is if I can't do that, then I was thinking what are the cost?\n\nYep. Maybe in week or couple of weeks. Yeah. By next month. Yeah.\n\nYep. Yep. Yeah. I can do that. Yeah.\n\nThe other thing while we are on the call, just want to double check. So on the Super Network website, under your portal, I read that there is a three days of free trial. So am I eligible though those three days free trial by any chance? Yeah. But I haven't received the router which I ordered yet.\n\nSo, technically, like, I'm just unable to use it. Yeah. Okay. So I'm not eligible for that period. Yeah.\n\nOkay. No worries. Alright. Yeah. For now, I'll leave as it is.\n\nAnd if I get new address, then I'll. So I will be able to transfer my current contract to the new address. Right? Yep. No.\n\nOkay. Yeah. Alright. No worries. Okay.\n\nYeah. Yep. Yep. Yep. 391-2181 13.\n\nI'll repeat the power once again. So 0391218113. Sorry. Melissa, you said. Right?\n\nOkay. Alright. Sounds good. Yeah. Alright.\n\nNo worries. Thank you. Go ahead. You too. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.01921781152486801},{"text":"It's Tawal here.","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.028348006928960483},{"text":"I was talking to one of your tech support member.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":-0.003115433733910322},{"text":"So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon.","start":9.92,"end":19.115,"sentiment":"neutral","sentiment_score":-0.0736863928158646},{"text":"I'm just wondering in worst case if I can't get the Airtel connection to the new address.","start":20.375,"end":25.435,"sentiment":"neutral","sentiment_score":-0.23272216144730062}],"sentiment":"neutral","sentiment_score":-0.10106797223402696,"num_words":55,"start":4.3199997,"end":25.435},{"sentences":[{"text":"And if I have to cancel my the 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cost.","start":346.26,"end":357.305,"sentiment":"neutral","sentiment_score":0.10651397415333325},{"text":"But in any worst case is if I can't do that, then I was thinking what are the cost?","start":357.605,"end":370.11,"sentiment":"neutral","sentiment_score":-0.1225234868102952}],"sentiment":"neutral","sentiment_score":0.02271121912277662,"num_words":52,"start":344.58002,"end":370.11},{"sentences":[{"text":"Yep.","start":377.205,"end":377.705,"sentiment":"positive","sentiment_score":0.3680614233016968},{"text":"Maybe in week or couple of weeks.","start":394.36002,"end":397.02,"sentiment":"neutral","sentiment_score":0.09916114381381444},{"text":"Yeah.","start":397.08002,"end":397.58002,"sentiment":"neutral","sentiment_score":0.060488056391477585},{"text":"By next 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that.","start":434.995,"end":436.355,"sentiment":"neutral","sentiment_score":0.15350162237882614},{"text":"Yeah.","start":436.355,"end":436.835,"sentiment":"neutral","sentiment_score":0.04091842100024223}],"sentiment":"neutral","sentiment_score":0.1257707322947681,"num_words":8,"start":409.445,"end":436.835},{"sentences":[{"text":"The other thing while we are on the call, just want to double check.","start":436.835,"end":439.635,"sentiment":"neutral","sentiment_score":0.004450695589184761},{"text":"So on the Super Network website, under your portal, I read that there is a three days of free trial.","start":439.635,"end":448.93002,"sentiment":"neutral","sentiment_score":0.01192793706431985},{"text":"So am I eligible though those three days free trial by any chance?","start":450.59003,"end":455.17,"sentiment":"neutral","sentiment_score":0.018589304043696478},{"text":"Yeah.","start":461.45502,"end":461.695,"sentiment":"neutral","sentiment_score":-0.09648801386356354},{"text":"But I haven't received the router which I ordered yet.","start":461.695,"end":464.33502,"sentiment":"neutral","sentiment_score":-0.2173823282122612}],"sentiment":"neutral","sentiment_score":-0.029789342480743754,"num_words":58,"start":436.835,"end":464.33502},{"sentences":[{"text":"So, technically, like, I'm just unable to use it.","start":464.33502,"end":468.515,"sentiment":"neutral","sentiment_score":-0.20370509061548445},{"text":"Yeah.","start":479.07,"end":479.57,"sentiment":"neutral","sentiment_score":-0.10794297605752944},{"text":"Okay.","start":498.595,"end":498.91498,"sentiment":"neutral","sentiment_score":-0.19027051329612732},{"text":"So I'm not eligible for that period.","start":498.91498,"end":501.095,"sentiment":"negative","sentiment_score":-0.35363733768463135},{"text":"Yeah.","start":509.39,"end":509.79,"sentiment":"neutral","sentiment_score":0.056917592883110046}],"sentiment":"neutral","sentiment_score":-0.239479109252754,"num_words":19,"start":464.33502,"end":509.79},{"sentences":[{"text":"Okay.","start":509.79,"end":510.19,"sentiment":"neutral","sentiment_score":0.06282755732536316},{"text":"No worries.","start":510.19,"end":510.75,"sentiment":"neutral","sentiment_score":0.0852096751332283},{"text":"Alright.","start":510.75,"end":511.25,"sentiment":"neutral","sentiment_score":0.11577558517456056},{"text":"Yeah.","start":512.11,"end":512.43,"sentiment":"neutral","sentiment_score":0.08480601012706757},{"text":"For now, I'll leave as it is.","start":512.43,"end":514.19,"sentiment":"neutral","sentiment_score":0.05378931335040501}],"sentiment":"neutral","sentiment_score":0.06752947469552358,"num_words":12,"start":509.79,"end":514.19},{"sentences":[{"text":"And if I get new address, then I'll.","start":514.19,"end":516.61,"sentiment":"neutral","sentiment_score":0.04038756899535656},{"text":"So I will be able to transfer my current contract to the new address.","start":517.235,"end":521.71497,"sentiment":"neutral","sentiment_score":0.1130723197545324},{"text":"Right?","start":521.71497,"end":522.21497,"sentiment":"neutral","sentiment_score":0.1412600874900818},{"text":"Yep.","start":527.235,"end":527.735,"sentiment":"positive","sentiment_score":0.42618656158447266},{"text":"No.","start":533.27997,"end":533.77997,"sentiment":"neutral","sentiment_score":0.10701296478509904}],"sentiment":"neutral","sentiment_score":0.10322290569543839,"num_words":25,"start":514.19,"end":533.77997},{"sentences":[{"text":"Okay.","start":549.65497,"end":550.15497,"sentiment":"neutral","sentiment_score":0.1067962720990181},{"text":"Yeah.","start":562.12,"end":562.52,"sentiment":"neutral","sentiment_score":0.052742063999176025},{"text":"Alright.","start":562.52,"end":563.02,"sentiment":"neutral","sentiment_score":0.07452715933322906},{"text":"No worries.","start":563.24,"end":563.98,"sentiment":"neutral","sentiment_score":0.08470020443201065},{"text":"Okay.","start":573.72003,"end":574.12,"sentiment":"neutral","sentiment_score":0.045502081513404846}],"sentiment":"neutral","sentiment_score":0.07482799763480823,"num_words":6,"start":549.65497,"end":574.12},{"sentences":[{"text":"Yeah.","start":574.12,"end":574.62,"sentiment":"neutral","sentiment_score":0.03658779338002205},{"text":"Yep.","start":579.375,"end":579.875,"sentiment":"neutral","sentiment_score":0.026283428072929382},{"text":"Yep.","start":584.175,"end":584.675,"sentiment":"neutral","sentiment_score":0.015243468806147575},{"text":"Yep.","start":587.615,"end":588.115,"sentiment":"neutral","sentiment_score":0.00933529157191515},{"text":"391-2181 13.","start":588.575,"end":598.69,"sentiment":"neutral","sentiment_score":0.011974322609603405}],"sentiment":"neutral","sentiment_score":0.018566437841703493,"num_words":6,"start":574.12,"end":598.69},{"sentences":[{"text":"I'll repeat the power once again.","start":598.91003,"end":600.43,"sentiment":"neutral","sentiment_score":0.011685644121219715},{"text":"So 0391218113.","start":600.43,"end":607.03503,"sentiment":"neutral","sentiment_score":0.01547282561659813},{"text":"Sorry.","start":616.695,"end":617.195,"sentiment":"neutral","sentiment_score":-0.04408188536763191},{"text":"Melissa, you said.","start":617.415,"end":618.615,"sentiment":"neutral","sentiment_score":-0.05451510722438494},{"text":"Right?","start":618.615,"end":618.9,"sentiment":"neutral","sentiment_score":0.0025638677179813385}],"sentiment":"neutral","sentiment_score":-0.008000294104791604,"num_words":13,"start":598.91003,"end":618.9},{"sentences":[{"text":"Okay.","start":630.82,"end":631.32,"sentiment":"neutral","sentiment_score":0.011407515965402126},{"text":"Alright.","start":631.38,"end":631.88,"sentiment":"neutral","sentiment_score":0.0386672280728817},{"text":"Sounds good.","start":632.74005,"end":633.46,"sentiment":"neutral","sentiment_score":0.18455304950475693},{"text":"Yeah.","start":633.46,"end":633.915,"sentiment":"neutral","sentiment_score":0.17262795567512512},{"text":"Alright.","start":634.15497,"end":634.555,"sentiment":"neutral","sentiment_score":0.2154154032468796}],"sentiment":"neutral","sentiment_score":0.13453736699496707,"num_words":6,"start":630.82,"end":634.555},{"sentences":[{"text":"No worries.","start":634.555,"end":635.035,"sentiment":"neutral","sentiment_score":0.2743024080991745},{"text":"Thank you.","start":635.035,"end":635.77496,"sentiment":"positive","sentiment_score":0.49440887570381165},{"text":"Go ahead.","start":638.63495,"end":639.375,"sentiment":"positive","sentiment_score":0.5745987892150879},{"text":"You too.","start":640.63495,"end":641.115,"sentiment":"neutral","sentiment_score":0.14534829556941986},{"text":"Thanks.","start":641.115,"end":641.51495,"sentiment":"positive","sentiment_score":0.7792723178863525}],"sentiment":"positive","sentiment_score":0.4173987838957045,"num_words":9,"start":634.555,"end":641.51495},{"sentences":[{"text":"Bye.","start":641.51495,"end":642.01495,"sentiment":"positive","sentiment_score":0.5028746128082275}],"sentiment":"positive","sentiment_score":0.5028746128082275,"num_words":1,"start":641.51495,"end":642.01495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. It's Tawal here. I was talking to one of your tech support member. So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon. I'm just wondering in worst case if I can't get the Airtel connection to the new address.\n\nAnd if I have to cancel my the current plan, what other post\n\nChannel 0: Okay.\n\nChannel 1: I need to pay or, like, you know?\n\nChannel 0: I got it. Let me just go ahead and pull out your account first so we can assist you accordingly. What is your full name?\n\nChannel 1: Yep. Dhaval, d h a v a l, Marvania, m a r v a n I y a.\n\nChannel 0: Okay. Got it. Thank you. Just give me a moment. Let me\n\nChannel 1: Sure.\n\nChannel 0: go ahead and pull out your account here. Alright? Thank you so\n\nChannel 1: Yep.\n\nChannel 0: much.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you so much for patiently waiting on the line, mister Duval. So,\n\nChannel 1: No worries.\n\nChannel 0: technically, as you mentioned, you've transferred to other address address. Right? Service address. Because I do\n\nChannel 1: Sorry. Come\n\nChannel 0: see in\n\nChannel 1: again.\n\nChannel 0: here\n\nChannel 1: Sorry. What\n\nChannel 0: that\n\nChannel 1: did you say?\n\nChannel 0: you transferred. You changed your location. Right? Because you've\n\nChannel 1: Not\n\nChannel 0: activated\n\nChannel 1: yet. I'm I'm planning to change. Yeah.\n\nChannel 0: yeah. You are planning to change. However, I do see in here that recently, you've activated\n\nChannel 1: Yep.\n\nChannel 0: a service under a Snoopah network. Right? And then okay. And then you will be transferring to new address. Have you already provided your new address\n\nChannel 1: Yes.\n\nChannel 0: to the\n\nChannel 1: No. It's\n\nChannel 0: first\n\nChannel 1: it's like I'm looking for some rental houses, so I'm\n\nChannel 0: Mhmm.\n\nChannel 1: still doing some inspections and applying for that. So I'm in the process, but, yeah, I'm definitely going to move out to some other place.\n\nChannel 0: Oh. Okay. I got it. So reason why I asked is because if you already have your address, we can go ahead and check. You can bring the contract and then provide you a service to that address so you could avoid paying a fees.\n\nBecause I do see on here that you signed up for twelve month contract. And\n\nChannel 1: Yes.\n\nChannel 0: then, just to be exact, you signed in, June 23. So you receive a router from us, which is cost $229, and then\n\nChannel 1: Yep.\n\nChannel 0: you have to pay the cancellation fee of $132. That's the what do you call on this? That's include the GST and also one of the invoice for thirty days or July invoice. Because canceling a services, if you review our terms and agreement, canceling a services should be done over the phone, which what you are doing. Thank you so much.\n\nHowever, asides with that, you have to provide a thirty days notice. So thirty days notice covered a one month invoice for the service and then $132 cancellation fee and the 229 router. That's\n\nChannel 1: Okay. So\n\nChannel 0: the fee applicable.\n\nChannel 1: one month of invoice, that means one one month of bill. Right? Whatever. I think $60.\n\nChannel 0: Yes. Yes.\n\nChannel 1: Yes.\n\nChannel 0: That's correct. Because let me check\n\nChannel 1: And\n\nChannel 0: here.\n\nChannel 1: on top\n\nChannel 0: Yeah.\n\nChannel 1: of that $132 of cancellation\n\nChannel 0: Yeah. Your plan\n\nChannel 1: fees?\n\nChannel 0: is under $79.95, so that's\n\nChannel 1: Yeah.\n\nChannel 0: number one. And then the cancellation fee is $1.03 2,\n\nChannel 1: Yep.\n\nChannel 0: $132. And then the router that you received from Us, $229. Because that's for free if it's fulfilled, the one year contract.\n\nChannel 1: Yeah. I understand that. So yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: I'll once I come to know the address I'm moving to, I can probably try to stay connected with the Airtel without paying some extra cost. But in\n\nChannel 0: Yeah.\n\nChannel 1: any worst case is if I can't do that, then I was thinking what\n\nChannel 0: Yeah. We'll be more than happy to\n\nChannel 1: are\n\nChannel 0: transfer\n\nChannel 1: the\n\nChannel 0: your services. In that way, you could\n\nChannel 1: cost?\n\nChannel 0: avoid this fee, and then you can just bring the contract. So because, for example, you got your address, and then you've\n\nChannel 1: Yep.\n\nChannel 0: provide to us. And then if it's service able, we can go ahead and do that for you so you don't need to pay, these fees. So when can you confirm your consultation?\n\nChannel 1: Maybe in week or couple of weeks. Yeah.\n\nChannel 0: Oh, by next month?\n\nChannel 1: By next month.\n\nChannel 0: Yeah. Okay. So for\n\nChannel 1: Yeah.\n\nChannel 0: now, Duval, we will leave your account as it is.\n\nChannel 1: Yep.\n\nChannel 0: I will not yet tag your account as requesting for a cancellation. I will not yet, issue this invoice that we talked about. We will wait for your call next month. Please don't forget to give us a call.\n\nChannel 1: Yep.\n\nChannel 0: That way, we could proceed accordingly. Okay? Please.\n\nChannel 1: Yeah. I can do that. Yeah. The other\n\nChannel 0: Sure.\n\nChannel 1: thing while we are on the call, just want to double check. So on the Super Network website, under your portal, I read that there is a three days of free trial. So am I eligible though those three days free trial by any chance?\n\nChannel 0: No. Because today is the thirtieth.\n\nChannel 1: Yeah. But I haven't received the router which I ordered yet. So, technically, like, I'm just unable\n\nChannel 0: Yeah. Actually\n\nChannel 1: to use it.\n\nChannel 0: Yeah. It's that's understandable. However let me check here. One moment. Okay?\n\nBecause\n\nChannel 1: Yeah.\n\nChannel 0: free trial is the the day that your service has been activated and then when you use it, but it's no longer covered within the time period as of today.\n\nChannel 1: Okay. So I'm not eligible for that period.\n\nChannel 0: Yeah. No. It's no longer applicable during this time because it's the thirtieth.\n\nChannel 1: Yeah. Okay. No worries. Alright. Yeah.\n\nFor now, I'll leave as it is. And if I get new address, then I'll. So\n\nChannel 0: Yes.\n\nChannel 1: I\n\nChannel 0: And\n\nChannel 1: will\n\nChannel 0: I\n\nChannel 1: be able\n\nChannel 0: hope.\n\nChannel 1: to transfer my current contract to the new address. Right?\n\nChannel 0: Definitely. Once you provided your new address, we will be\n\nChannel 1: Yep.\n\nChannel 0: more than happy to work things out from our provisioning and technical team. In\n\nChannel 1: No.\n\nChannel 0: that way, we can go ahead and provide you the services. You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract. K.\n\nChannel 1: Okay.\n\nChannel 0: So what we are doing then is update your address, transfer it, activate the service to the new address, and then leave as it is, continue the contract.\n\nChannel 1: Yeah. Alright. No worries.\n\nChannel 0: Yeah. Sure. I'll I'll wait. Let me give my direct number if it's okay with you so you can just call me directly. I'm\n\nChannel 1: Okay.\n\nChannel 0: available\n\nChannel 1: Yeah.\n\nChannel 0: from Monday to Friday, 9AM to 6PM. Okay? Here's my\n\nChannel 1: Yep.\n\nChannel 0: number. It's 03\n\nChannel 1: Yep.\n\nChannel 0: 91\n\nChannel 1: Yep. 391-2181\n\nChannel 0: two one eight one one three.\n\nChannel 1: 13. I'll repeat the power once again. So 0391218113.\n\nChannel 0: Yes. That is correct. And this is accounts department. My name is Melissa. I will wait for your update.\n\nOkay? I will\n\nChannel 1: Sorry.\n\nChannel 0: not bug\n\nChannel 1: Melissa,\n\nChannel 0: you to\n\nChannel 1: you said. Right?\n\nChannel 0: yes. My name is Melissa. I will not bug you to ring you. I will wait for your update. We will just leave your account as it is as of this moment until you give us an update\n\nChannel 1: Okay.\n\nChannel 0: after\n\nChannel 1: Alright.\n\nChannel 0: two weeks.\n\nChannel 1: Sounds\n\nChannel 0: Okay?\n\nChannel 1: good. Yeah. Alright.\n\nChannel 0: Sure.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: You're most welcome. It's my pleasure to talk to you, and have\n\nChannel 1: Go\n\nChannel 0: a good\n\nChannel 1: ahead.\n\nChannel 0: one, and be safe.\n\nChannel 1: You too. Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.24104538559913635},{"text":"Good morning.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.4409257620573044},{"text":"This is Airtel accounts.","start":1.04,"end":2.3999999,"sentiment":"positive","sentiment_score":0.357415072619915},{"text":"How may I help you today?","start":2.3999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.37063723305861157}],"sentiment":"positive","sentiment_score":0.36741389219577497,"channel":0,"num_words":13,"start":0.16,"end":3.6999998},{"sentences":[{"text":"Hi there.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.01921781152486801},{"text":"It's Tawal here.","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.028348006928960483},{"text":"I was talking to one of your tech support member.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":-0.003115433733910322},{"text":"So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon.","start":9.92,"end":19.115,"sentiment":"neutral","sentiment_score":-0.0736863928158646},{"text":"I'm just wondering in worst case if I can't get the Airtel connection to the new address.","start":20.375,"end":25.435,"sentiment":"neutral","sentiment_score":-0.23272216144730062}],"sentiment":"neutral","sentiment_score":-0.10106797223402696,"channel":1,"num_words":55,"start":4.3199997,"end":25.435},{"sentences":[{"text":"And if I have to cancel my the current plan, what other post","start":25.974998,"end":30.55,"sentiment":"neutral","sentiment_score":-0.1482076796774681}],"sentiment":"neutral","sentiment_score":-0.1482076796774681,"channel":1,"num_words":13,"start":25.974998,"end":30.55},{"sentences":[{"text":"Okay.","start":30.33,"end":30.83,"sentiment":"neutral","sentiment_score":-0.08171045780181885}],"sentiment":"neutral","sentiment_score":-0.08171045780181885,"channel":0,"num_words":1,"start":30.33,"end":30.83},{"sentences":[{"text":"I need to pay or, like, you know?","start":30.61,"end":32.63,"sentiment":"neutral","sentiment_score":-0.12374762073159218}],"sentiment":"neutral","sentiment_score":-0.12374762073159218,"channel":1,"num_words":8,"start":30.61,"end":32.63},{"sentences":[{"text":"I got it.","start":33.21,"end":34.01,"sentiment":"neutral","sentiment_score":-0.06621607765555382},{"text":"Let me just go ahead and pull out your account first so we can assist you accordingly.","start":34.01,"end":38.91,"sentiment":"neutral","sentiment_score":0.06687281302669469},{"text":"What is your full name?","start":39.735,"end":41.434998,"sentiment":"neutral","sentiment_score":0.02165737822651863}],"sentiment":"neutral","sentiment_score":0.04185905918478966,"channel":0,"num_words":25,"start":33.21,"end":41.434998},{"sentences":[{"text":"Yep.","start":42.21,"end":42.53,"sentiment":"neutral","sentiment_score":0.017696794122457504},{"text":"Dhaval, d h a v a l, Marvania, m a r v a n I y a.","start":42.53,"end":52.715,"sentiment":"neutral","sentiment_score":0.02068325148566681}],"sentiment":"neutral","sentiment_score":0.020517337187710736,"channel":1,"num_words":18,"start":42.21,"end":52.715},{"sentences":[{"text":"Okay.","start":54.88,"end":55.280003,"sentiment":"neutral","sentiment_score":0.08533379435539246},{"text":"Got it.","start":55.280003,"end":55.68,"sentiment":"neutral","sentiment_score":0.14374515414237976},{"text":"Thank you.","start":55.68,"end":56.24,"sentiment":"positive","sentiment_score":0.3609365224838257},{"text":"Just give me a moment.","start":56.24,"end":57.46,"sentiment":"neutral","sentiment_score":0.16784535050392152},{"text":"Let me","start":57.68,"end":58.08,"sentiment":"neutral","sentiment_score":0.0762476772069931}],"sentiment":"neutral","sentiment_score":0.17386827121178308,"channel":0,"num_words":12,"start":54.88,"end":58.08},{"sentences":[{"text":"Sure.","start":57.975,"end":58.475,"sentiment":"neutral","sentiment_score":0.08638646453619003}],"sentiment":"neutral","sentiment_score":0.08638646453619003,"channel":1,"num_words":1,"start":57.975,"end":58.475},{"sentences":[{"text":"go ahead and pull out your account here.","start":58.08,"end":60.16,"sentiment":"neutral","sentiment_score":0.09936242643743753},{"text":"Alright?","start":60.16,"end":60.66,"sentiment":"neutral","sentiment_score":0.1031513661146164},{"text":"Thank you so","start":60.72,"end":61.440002,"sentiment":"positive","sentiment_score":0.3467137614885966}],"sentiment":"neutral","sentiment_score":0.16151600517332554,"channel":0,"num_words":12,"start":58.08,"end":61.440002},{"sentences":[{"text":"Yep.","start":61.29,"end":61.79,"sentiment":"neutral","sentiment_score":0.27744898200035095}],"sentiment":"neutral","sentiment_score":0.27744898200035095,"channel":1,"num_words":1,"start":61.29,"end":61.79},{"sentences":[{"text":"much.","start":61.440002,"end":61.940002,"sentiment":"neutral","sentiment_score":0.31004825234413147}],"sentiment":"neutral","sentiment_score":0.31004825234413147,"channel":0,"num_words":1,"start":61.440002,"end":61.940002},{"sentences":[{"text":"Yes.","start":118.96999,"end":119.46999,"sentiment":"neutral","sentiment_score":0.1498042494058609}],"sentiment":"neutral","sentiment_score":0.1498042494058609,"channel":1,"num_words":1,"start":118.96999,"end":119.46999},{"sentences":[{"text":"Okay.","start":166.12001,"end":166.44,"sentiment":"neutral","sentiment_score":0.2017897367477417},{"text":"Thank you so much for patiently waiting on the line, mister Duval.","start":166.44,"end":169.82,"sentiment":"positive","sentiment_score":0.47992735107739765},{"text":"So,","start":170.28,"end":170.76001,"sentiment":"neutral","sentiment_score":0.11864680051803587}],"sentiment":"positive","sentiment_score":0.4342546250138964,"channel":0,"num_words":14,"start":166.12001,"end":170.76001},{"sentences":[{"text":"No worries.","start":170.45,"end":171.11,"sentiment":"neutral","sentiment_score":0.02044854313135147}],"sentiment":"neutral","sentiment_score":0.02044854313135147,"channel":1,"num_words":2,"start":170.45,"end":171.11},{"sentences":[{"text":"technically, as you mentioned, you've transferred to other address address.","start":171.0,"end":176.36,"sentiment":"neutral","sentiment_score":-0.04449839740991592},{"text":"Right?","start":176.36,"end":176.76001,"sentiment":"neutral","sentiment_score":-0.01824459806084633},{"text":"Service 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safe.","start":639.1,"end":640.24,"sentiment":"positive","sentiment_score":0.3758554011583328}],"sentiment":"positive","sentiment_score":0.3758554011583328,"channel":0,"num_words":4,"start":639.1,"end":640.24},{"sentences":[{"text":"You too.","start":640.63495,"end":641.115,"sentiment":"neutral","sentiment_score":0.14534829556941986},{"text":"Thanks.","start":641.115,"end":641.51495,"sentiment":"positive","sentiment_score":0.7792723178863525},{"text":"Bye.","start":641.51495,"end":642.01495,"sentiment":"positive","sentiment_score":0.5028746128082275}],"sentiment":"positive","sentiment_score":0.39321088045835495,"channel":1,"num_words":4,"start":640.63495,"end":642.01495},{"sentences":[{"text":"Thank you.","start":641.75696,"end":642.31696,"sentiment":"positive","sentiment_score":0.7852694988250732},{"text":"Bye.","start":642.31696,"end":642.81696,"sentiment":"neutral","sentiment_score":-0.08307748287916183}],"sentiment":"positive","sentiment_score":0.49582050492366153,"channel":0,"num_words":3,"start":641.75696,"end":642.81696}]},"summary":{"result":"success","short":"A customer named Tuju calls Airtel accounts to inquire about transferring his service to a new address. The representative informs him that he has activated his service and is waiting for a 30-day notice to avoid fees. The representative also explains that he is eligible for a free trial and provides his direct number for future updates."},"intents":{"segments":[{"text":"I'm just wondering in worst case if I can't get the Airtel connection to the new address. And if I have to cancel my the current plan, what other post Okay.","start_word":51,"end_word":81,"intents":[{"intent":"Request assistance with airtel connection","confidence_score":0.0822263}]},{"text":"So you receive a router from us, which is cost $229, and then Yep. you have to pay the cancellation fee of $132.","start_word":379,"end_word":401,"intents":[{"intent":"Request router service","confidence_score":0.0034486938}]},{"text":"So when can you confirm your consultation? Maybe in week or couple of weeks.","start_word":690,"end_word":703,"intents":[{"intent":"Confirm consultation","confidence_score":0.4603074}]},{"text":"now, Duval, we will leave your account as it is. Yep.","start_word":717,"end_word":727,"intents":[{"intent":"Leave account","confidence_score":0.18372008}]},{"text":"thing while we are on the call, just want to double check. So on the Super Network website, under your portal, I read that there is a three days of free trial. So am I eligible though those three days free trial by any chance? No.","start_word":785,"end_word":830,"intents":[{"intent":"Check eligibility","confidence_score":0.07437638}]},{"text":"For now, I'll leave as it is. And if I get new address, then I'll.","start_word":929,"end_word":943,"intents":[{"intent":"Update address","confidence_score":0.23545997}]},{"text":"that way, we can go ahead and provide you the services. You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract. K. Okay.","start_word":989,"end_word":1028,"intents":[{"intent":"Provide services","confidence_score":0.056151923}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.24104538559913635},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.37118348479270935},{"text":"Hi there. It's Tawal here. I was talking to one of your tech support member. So I've got the Airtel NBN service Internet service at my current address, and I'm planning to move to another address very soon. I'm just wondering in worst case if I can't get the Airtel connection to the new address. And if I have to cancel my the current plan, what other post Okay. I need to pay or, like, you know? I got it. Let me just go ahead and pull out your account first so we can assist you accordingly. What is your full name? Yep. Dhaval, d h a v a l, Marvania, m a r v a n I y a. Okay. Got it.","start_word":13,"end_word":135,"sentiment":"neutral","sentiment_score":-0.0488559789955616},{"text":"Thank you.","start_word":136,"end_word":137,"sentiment":"positive","sentiment_score":0.3544011116027832},{"text":"Just give me a moment. Let me Sure. go ahead and pull out your account here. Alright? Thank you so Yep. much. Yes. Okay.","start_word":138,"end_word":161,"sentiment":"neutral","sentiment_score":0.16821600496768951},{"text":"Thank you so much for patiently waiting on the line, mister Duval.","start_word":162,"end_word":173,"sentiment":"positive","sentiment_score":0.4645237922668457},{"text":"So, No worries. technically, as you mentioned, you've transferred to other address address. Right? Service address. Because I do Sorry. Come see in again. here Sorry. What that did you say? you transferred. You changed your location. Right? Because you've Not activated yet. I'm I'm planning to change. Yeah. yeah. You are planning to change. However, I do see in here that recently, you've activated Yep. a service under a Snoopah network. Right? And then okay. And then you will be transferring to new address. Have you already provided your new address Yes. to the No. It's first it's like I'm looking for some rental houses, so I'm Mhmm. still doing some inspections and applying for that. So I'm in the process, but, yeah, I'm definitely going to move out to some other place. Oh. Okay. I got it. So reason why I asked is because if you already have your address, we can go ahead and check. You can bring the contract and then provide you a service to that address so you could avoid paying a fees. Because I do see on here that you signed up for twelve month contract. And Yes. then, just to be exact, you signed in, June 23. So you receive a router from us, which is cost $229, and then Yep. you have to pay the cancellation fee of $132. That's the what do you call on this? That's include the GST and also one of the invoice for thirty days or July invoice. Because canceling a services, if you review our terms and agreement, canceling a services should be done over the phone, which what you are doing.","start_word":174,"end_word":450,"sentiment":"neutral","sentiment_score":-0.014331319123936904},{"text":"Thank you so much.","start_word":451,"end_word":454,"sentiment":"positive","sentiment_score":0.540871798992157},{"text":"However, asides with that, you have to provide a thirty days notice. So thirty days notice covered a one month invoice for the service and then $132 cancellation fee and the 229 router. That's Okay. So the fee applicable. one month of invoice, that means one one month of bill. Right? Whatever. I think $60. Yes. Yes. Yes. That's correct. Because let me check And here. on top Yeah. of that $132 of cancellation Yeah. Your plan fees? is under $79.95, so that's Yeah. number one. And then the cancellation fee is $1.03 2, Yep. $132. And then the router that you received from Us, $229. Because that's for free if it's fulfilled, the one year contract. Yeah. I understand that. So yeah. So Yeah. I'll once I come to know the address I'm moving to, I can probably try to stay connected with the Airtel without paying some extra cost. But in Yeah. any worst case is if I can't do that, then I was thinking what Yeah.","start_word":455,"end_word":623,"sentiment":"neutral","sentiment_score":0.0009831725977934324},{"text":"We'll be more than happy to are transfer the your services. In that way, you could cost? avoid this fee, and then you can just bring the contract. So because, for example, you got your address, and then you've Yep. provide to us. And then if it's service able, we can go ahead and do that for you so you don't need to pay, these fees.","start_word":624,"end_word":689,"sentiment":"positive","sentiment_score":0.39337366819381714},{"text":"So when can you confirm your consultation? Maybe in week or couple of weeks. Yeah. Oh, by next month? By next month. Yeah. Okay. So for Yeah. now, Duval, we will leave your account as it is. Yep. I will not yet tag your account as requesting for a cancellation. I will not yet, issue this invoice that we talked about. We will wait for your call next month. Please don't forget to give us a call. Yep. That way, we could proceed accordingly. Okay? Please. Yeah. I can do that. Yeah. The other Sure. thing while we are on the call, just want to double check. So on the Super Network website, under your portal, I read that there is a three days of free trial. So am I eligible though those three days free trial by any chance? No. Because today is the thirtieth. Yeah. But I haven't received the router which I ordered yet. So, technically, like, I'm just unable Yeah. Actually to use it. Yeah. It's that's understandable. However let me check here. One moment. Okay? Because Yeah. free trial is the the day that your service has been activated and then when you use it, but it's no longer covered within the time period as of today. Okay.","start_word":690,"end_word":902,"sentiment":"neutral","sentiment_score":-0.043445881456136703},{"text":"So I'm not eligible for that period.","start_word":903,"end_word":909,"sentiment":"negative","sentiment_score":-0.3544631004333496},{"text":"Yeah. No. It's no longer applicable during this time because it's the thirtieth. Yeah. Okay. No worries. Alright. Yeah. For now, I'll leave as it is. And if I get new address, then I'll. So Yes. I And will I be able hope. to transfer my current contract to the new address. Right?","start_word":910,"end_word":962,"sentiment":"neutral","sentiment_score":-0.00390797347392676},{"text":"Definitely. Once you provided your new address, we will be Yep. more than happy to work things out from our provisioning and technical team.","start_word":963,"end_word":986,"sentiment":"positive","sentiment_score":0.48800745606422424},{"text":"In No. that way, we can go ahead and provide you the services. You can save connection fee, and then you don't need to pay for this, fees applicable to the terms and condition you currently have with your contract. K. Okay. So what we are doing then is update your address, transfer it, activate the service to the new address, and then leave as it is, continue the contract. Yeah. Alright. No worries. Yeah. Sure. I'll I'll wait. Let me give my direct number if it's okay with you so you can just call me directly. I'm Okay. available Yeah. from Monday to Friday, 9AM to 6PM. Okay? Here's my Yep. number. It's 03 Yep. 91 Yep. 391-2181 two one eight one one three. 13. I'll repeat the power once again. So 0391218113. Yes. That is correct. And this is accounts department. My name is Melissa. I will wait for your update. Okay? I will Sorry. not bug Melissa, you to you said. Right? yes. My name is Melissa. I will not bug you to ring you. I will wait for your update. We will just leave your account as it is as of this moment until you give us an update Okay. after Alright. two weeks. Sounds Okay? good. Yeah. Alright. Sure. No worries.","start_word":987,"end_word":1202,"sentiment":"neutral","sentiment_score":0.0625479593873024},{"text":"Thank you. You're most welcome. It's my pleasure to talk to you, and have Go a good ahead. one, and be safe.","start_word":1203,"end_word":1224,"sentiment":"positive","sentiment_score":0.5821108222007751},{"text":"You too.","start_word":1225,"end_word":1226,"sentiment":"neutral","sentiment_score":0.1758747696876526},{"text":"Thanks. Bye. Thank you. Bye.","start_word":1227,"end_word":1231,"sentiment":"positive","sentiment_score":0.6166509389877319}],"average":{"sentiment":"neutral","sentiment_score":0.05048253222263154}}}}