{"metadata":{"transaction_key":"deprecated","request_id":"01a0a817-3a63-7b32-b2bb-04ec356e39bf","sha256":"6380f6b2df7254f552917761e8325db360697ba60941fb88121de475f66bb76c","created":"2026-09-16T02:41:30.925Z","duration":77.687935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":95,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":94},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Assalamu alaikum, and welcome to Medic Fahad Islamic School, Green Acre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollments, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, press 6. To repeat these options again, press 7. Record your message and press hash, or press star to contact the 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alaikum, and welcome to Medic Fahad Islamic School, Green Acre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollments, press 3.\n\nFor primary canteen, press 4. For IT, press 5. For general inquiries, press 6. To repeat these options again, press 7. Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Assalamu alaikum, and welcome to Medic Fahad Islamic School, Green Acre.","start":1.4399999,"end":5.54,"sentiment":"positive","sentiment_score":0.47976363518021325},{"text":"All calls are recorded for training and quality purposes.","start":5.7599998,"end":8.66,"sentiment":"neutral","sentiment_score":-0.022032415287362203},{"text":"For high school, press 1.","start":9.28,"end":10.98,"sentiment":"neutral","sentiment_score":-0.004538479819893837},{"text":"For primary, press 2.","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.0037092550192028284},{"text":"For enrollments, press 3.","start":13.28,"end":14.915,"sentiment":"neutral","sentiment_score":-0.007130404934287071}],"sentiment":"neutral","sentiment_score":0.1519108245600805,"num_words":33,"start":1.4399999,"end":14.915},{"sentences":[{"text":"For primary canteen, press 4.","start":15.375,"end":17.875,"sentiment":"neutral","sentiment_score":0.00785244032740593},{"text":"For IT, press 5.","start":18.255,"end":20.115,"sentiment":"neutral","sentiment_score":-0.0021114656701684},{"text":"For general inquiries, press 6.","start":20.255,"end":22.435,"sentiment":"neutral","sentiment_score":-0.027960123866796492},{"text":"To repeat these options again, press 7.","start":22.735,"end":25.235,"sentiment":"neutral","sentiment_score":-0.048601507608379634},{"text":"Record your message and press hash, or press star to contact the operator.","start":58.649998,"end":63.629997,"sentiment":"neutral","sentiment_score":-0.055025203798252806}],"sentiment":"neutral","sentiment_score":-0.03425066126510501,"num_words":34,"start":15.375,"end":63.629997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Assalamu alaikum, and welcome to Medic Fahad Islamic School, Green Acre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollments, press 3.\n\nFor primary canteen, press 4. For IT, press 5. For general inquiries, press 6. To repeat these options again, press 7. Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Assalamu alaikum, and welcome to Medic Fahad Islamic School, Green Acre.","start":1.4399999,"end":5.54,"sentiment":"positive","sentiment_score":0.47976363518021325},{"text":"All calls are recorded for training and quality purposes.","start":5.7599998,"end":8.66,"sentiment":"neutral","sentiment_score":-0.022032415287362203},{"text":"For high school, press 1.","start":9.28,"end":10.98,"sentiment":"neutral","sentiment_score":-0.004538479819893837},{"text":"For primary, press 2.","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.0037092550192028284},{"text":"For enrollments, press 3.","start":13.28,"end":14.915,"sentiment":"neutral","sentiment_score":-0.007130404934287071}],"sentiment":"neutral","sentiment_score":0.1519108245600805,"channel":1,"num_words":33,"start":1.4399999,"end":14.915},{"sentences":[{"text":"For primary canteen, press 4.","start":15.375,"end":17.875,"sentiment":"neutral","sentiment_score":0.00785244032740593},{"text":"For IT, press 5.","start":18.255,"end":20.115,"sentiment":"neutral","sentiment_score":-0.0021114656701684},{"text":"For general inquiries, press 6.","start":20.255,"end":22.435,"sentiment":"neutral","sentiment_score":-0.027960123866796492},{"text":"To repeat these options again, press 7.","start":22.735,"end":25.235,"sentiment":"neutral","sentiment_score":-0.048601507608379634},{"text":"Record your message and press hash, or press star to contact the operator.","start":58.649998,"end":63.629997,"sentiment":"neutral","sentiment_score":-0.055025203798252806}],"sentiment":"neutral","sentiment_score":-0.03425066126510501,"channel":1,"num_words":34,"start":15.375,"end":63.629997}]},"summary":{"result":"success","short":"The representative from Medic Fahad Islamic School is providing callers with options to reach different departments or individuals at the school. Callers can press various numbers to direct their call to the appropriate department or contact the operator. All calls are recorded for training and quality purposes."},"intents":{"segments":[{"text":"All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollments, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, press 6. To repeat these options again, press 7. Record your message and press hash, or press star to contact the operator.","start_word":11,"end_word":66,"intents":[{"intent":"Guide callers","confidence_score":0.7234259}]}]},"sentiments":{"segments":[{"text":"Assalamu alaikum, and welcome to Medic Fahad Islamic School, Green Acre.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.4154267907142639},{"text":"All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollments, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, press 6. To repeat these options again, press 7. Record your message and press hash, or press star to contact the operator.","start_word":11,"end_word":66,"sentiment":"neutral","sentiment_score":-0.022447921335697178}],"average":{"sentiment":"neutral","sentiment_score":0.09400812108465964}}}}