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We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in. Mhmm. Okay. But, actually, we're using Outlook application. We're not using browser, but this That is fine. Mhmm. Sorry? Actually, I do. It has an error message. Hang on. Let me have a look. I'll screenshot it. So it says sign in failed. Please try again in a few minutes. You may need an app password. But after trying it, after a few minutes, still the same error. Actually, I already deleted the this account and try to, yeah, log it in. Yeah. But after trying it, yeah, this receiving the same error still. Okay. So I'm going to add account again now? Okay. Let me just type in the email. It's adding account now. Loading. It says sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft cloud. Any contacts and events you create in Outlook will be saved to the Microsoft cloud. Will I just click continue? Okay. Waiting for your email provider loading now. It's still loading. It says the same error. Sign in failed. Please try again in a few minutes. You may need an app password. Then it has troubleshooting. Continue advanced setup. Okay. It says select your email provider, Microsoft three six five, Outlook, Gmail, Yahoo, iCloud, IMAP, POP. Okay. It asking a password again? Okay. Then IMAP incoming server that is already provided. Mail dot airtel dot net dot a u. Okay. It's m a I l dot a I r t e l dot n e t dot a u. And then it has port number nine nine three. Mhmm. Just one l, single l. Mhmm. Yeah. That's correct. So is that mean the IMAP incoming server is incorrect? It's support@airtel.net.au. S u, p p, o r t at airtel, a I r t e l, dot net dot a u. Yeah. And secure connection type SSL slash TLS recommended, then SMTP configuration. SMTP username is support@airtel.net.au. SMTP password, is this the same password that the email I'm trying to look? Yeah. Actually, this is already a new one because my supervisor changed it when we tried to logging in. SMTP outgoing server. Same with the in go I think same with incoming mail dot airtel dot net dot a u. Then port number is four six five, then secure connection type, same SSL slash TLS recommended. Mhmm. Okay. I'm sorry. Connecting email. Yeah. Outlook application. Yes. So I'll click continue now. Mhmm. Okay. Sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud. Any contacts and events you create in Outlook will be saved to the Microsoft Cloud. Continue. Mhmm. It's now loading. Waiting for your email provider. Okay. Sure. It's still loading. Yeah. It's still loading. It's done, but the same error. Sign in failed. This weekend, yeah, in a few minutes, you may need an app password. Okay. Sure. Yeah. How can I get an update about that, if ever? Okay. Sure. But do you already have my email? Or okay. Is it okay if on my direct email instead? Mhmm. Moraine. Okay. Is it Domenico? Yep. Yeah. That's our supervisor, but sometimes he's busy. He might not inform me if ever you update me about this. So is it okay if I provide my personal email instead? The ma maureen@eartho.net.au? Actually, he's out of the office right now, so he's almost able to reach him out. Okay. I think I'm going to inform him instead. Yeah. Then suggest that give you a callback. Give this callback a number if yeah. To confirm. Okay. Okay. Sure. Or just message him right now. Okay. That's it. Mhmm. Yeah. Okay. Sure. Thank you so much for your help. Bye. 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Yes. Hello. Good morning. This is Maureen, from Airtel.\n\nI'm calling, to just raise a concern regarding our email account. We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in. Mhmm. Okay. But, actually, we're using Outlook application.\n\nWe're not using browser, but this That is fine. Mhmm. Sorry? Actually, I do. It has an error message.\n\nHang on. Let me have a look. I'll screenshot it. So it says sign in failed. Please try again in a few minutes.\n\nYou may need an app password. But after trying it, after a few minutes, still the same error. Actually, I already deleted the this account and try to, yeah, log it in. Yeah. But after trying it, yeah, this receiving the same error still.\n\nOkay. So I'm going to add account again now? Okay. Let me just type in the email. It's adding account now.\n\nLoading. It says sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft cloud. Any contacts and events you create in Outlook will be saved to the Microsoft cloud. Will I just click continue?\n\nOkay. Waiting for your email provider loading now. It's still loading. It says the same error. Sign in failed.\n\nPlease try again in a few minutes. You may need an app password. Then it has troubleshooting. Continue advanced setup. Okay.\n\nIt says select your email provider, Microsoft three six five, Outlook, Gmail, Yahoo, iCloud, IMAP, POP. Okay. It asking a password again? Okay. Then IMAP incoming server that is already provided.\n\nMail dot airtel dot net dot a u. Okay. It's m a I l dot a I r t e l dot n e t dot a u. And then it has port number nine nine three. Mhmm.\n\nJust one l, single l. Mhmm. Yeah. That's correct. So is that mean the IMAP incoming server is incorrect?\n\nIt's support@airtel.net.au. S u, p p, o r t at airtel, a I r t e l, dot net dot a u. Yeah. And secure connection type SSL slash TLS recommended, then SMTP configuration. SMTP username is support@airtel.net.au.\n\nSMTP password, is this the same password that the email I'm trying to look? Yeah. Actually, this is already a new one because my supervisor changed it when we tried to logging in. SMTP outgoing server. Same with the in go I think same with incoming mail dot airtel dot net dot a u.\n\nThen port number is four six five, then secure connection type, same SSL slash TLS recommended. Mhmm. Okay. I'm sorry. Connecting email.\n\nYeah. Outlook application. Yes. So I'll click continue now. Mhmm.\n\nOkay. Sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud. Any contacts and events you create in Outlook will be saved to the Microsoft Cloud. Continue.\n\nMhmm. It's now loading. Waiting for your email provider. Okay. Sure.\n\nIt's still loading. Yeah. It's still loading. It's done, but the same error. Sign in failed.\n\nThis weekend, yeah, in a few minutes, you may need an app password. Okay. Sure. Yeah. How can I get an update about that, if ever?\n\nOkay. Sure. But do you already have my email? Or okay. Is it okay if on my direct email instead?\n\nMhmm. Moraine. Okay. Is it Domenico? Yep.\n\nYeah. That's our supervisor, but sometimes he's busy. He might not inform me if ever you update me about this. So is it okay if I provide my personal email instead? The ma maureen@eartho.net.au?\n\nActually, he's out of the office right now, so he's almost able to reach him out. Okay. I think I'm going to inform him instead. Yeah. Then suggest that give you a callback.\n\nGive this callback a number if yeah. To confirm. Okay. Okay. Sure.\n\nOr just message him right now. Okay. That's it. Mhmm. Yeah.\n\nOkay. Sure. Thank you so much for your help. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1806.15,"end":1806.65,"sentiment":"neutral","sentiment_score":0.005337321199476719},{"text":"Yes.","start":1811.005,"end":1811.245,"sentiment":"neutral","sentiment_score":0.08968082070350647},{"text":"Hello.","start":1811.245,"end":1811.745,"sentiment":"neutral","sentiment_score":0.1216479167342186},{"text":"Good morning.","start":1812.125,"end":1812.765,"sentiment":"neutral","sentiment_score":0.30688415467739105},{"text":"This is Maureen, from Airtel.","start":1813.005,"end":1815.745,"sentiment":"neutral","sentiment_score":0.13177234828472137}],"sentiment":"neutral","sentiment_score":0.14892961094155907,"num_words":10,"start":1806.15,"end":1815.745},{"sentences":[{"text":"I'm calling, to just raise a concern regarding our email account.","start":1817.645,"end":1821.745,"sentiment":"neutral","sentiment_score":0.010776718739758839},{"text":"We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in.","start":1822.62,"end":1831.84,"sentiment":"negative","sentiment_score":-0.3605440459572352},{"text":"Mhmm.","start":1834.7001,"end":1835.2001,"sentiment":"neutral","sentiment_score":-0.04219992086291313},{"text":"Okay.","start":1869.915,"end":1870.415,"sentiment":"neutral","sentiment_score":0.013098666444420816},{"text":"But, actually, we're using Outlook application.","start":1870.555,"end":1874.0951,"sentiment":"neutral","sentiment_score":-0.022204590340455372}],"sentiment":"neutral","sentiment_score":-0.20928733522693316,"num_words":45,"start":1817.645,"end":1874.0951},{"sentences":[{"text":"We're not using browser, but this That is fine.","start":1875.035,"end":1878.97,"sentiment":"neutral","sentiment_score":0.03530585579574108},{"text":"Mhmm.","start":1878.97,"end":1879.47,"sentiment":"neutral","sentiment_score":-0.00885074120014906},{"text":"Sorry?","start":1892.33,"end":1892.83,"sentiment":"neutral","sentiment_score":-0.21542567014694217},{"text":"Actually, I do.","start":1902.145,"end":1903.2849,"sentiment":"neutral","sentiment_score":-0.07364282136162122},{"text":"It has an error message.","start":1903.6649,"end":1905.1849,"sentiment":"neutral","sentiment_score":-0.2348821848630905}],"sentiment":"neutral","sentiment_score":-0.06851911039924935,"num_words":19,"start":1875.035,"end":1905.1849},{"sentences":[{"text":"Hang on.","start":1905.1849,"end":1905.745,"sentiment":"neutral","sentiment_score":-0.1054963544011116},{"text":"Let me have a look.","start":1905.745,"end":1906.965,"sentiment":"neutral","sentiment_score":-0.022078604996204378},{"text":"I'll screenshot it.","start":1907.97,"end":1909.27,"sentiment":"neutral","sentiment_score":-0.03532609591881434},{"text":"So it says sign in failed.","start":1909.5701,"end":1912.63,"sentiment":"neutral","sentiment_score":-0.23377572248379389},{"text":"Please try again in a few minutes.","start":1912.6901,"end":1914.39,"sentiment":"neutral","sentiment_score":-0.21009636563914164}],"sentiment":"neutral","sentiment_score":-0.14350838764854099,"num_words":23,"start":1905.1849,"end":1914.39},{"sentences":[{"text":"You may need an app password.","start":1914.6901,"end":1916.15,"sentiment":"neutral","sentiment_score":-0.15629524240891138},{"text":"But after trying it, after a few minutes, still the same error.","start":1917.41,"end":1921.75,"sentiment":"neutral","sentiment_score":-0.21954060904681683},{"text":"Actually, I already deleted the this account and try to, yeah, log it in.","start":1949.455,"end":1958.195,"sentiment":"neutral","sentiment_score":-0.07387854890631777},{"text":"Yeah.","start":1959.455,"end":1959.955,"sentiment":"neutral","sentiment_score":-0.05447500944137573},{"text":"But after trying it, yeah, this receiving the same error still.","start":1960.335,"end":1965.04,"sentiment":"negative","sentiment_score":-0.36265692114830017}],"sentiment":"neutral","sentiment_score":-0.19659680885855446,"num_words":44,"start":1914.6901,"end":1965.04},{"sentences":[{"text":"Okay.","start":1977.295,"end":1977.795,"sentiment":"neutral","sentiment_score":0.10215549170970915},{"text":"So I'm going to add account again now?","start":1978.175,"end":1980.915,"sentiment":"neutral","sentiment_score":0.08833697251975536},{"text":"Okay.","start":1984.495,"end":1984.995,"sentiment":"neutral","sentiment_score":0.15583306550979614},{"text":"Let me just type in the email.","start":1991.3099,"end":1994.37,"sentiment":"neutral","sentiment_score":0.13041673174926213},{"text":"It's adding account now.","start":2017.055,"end":2018.995,"sentiment":"neutral","sentiment_score":0.14296597987413406}],"sentiment":"neutral","sentiment_score":0.11664120852947235,"num_words":21,"start":1977.295,"end":2018.995},{"sentences":[{"text":"Loading.","start":2019.08,"end":2019.58,"sentiment":"neutral","sentiment_score":0.11687779426574708},{"text":"It says sync your IMAP account.","start":2045.76,"end":2048.02,"sentiment":"neutral","sentiment_score":0.16340946902831396},{"text":"To add your IMAP account to Outlook, we need to sync your emails to the Microsoft cloud.","start":2048.56,"end":2053.7,"sentiment":"neutral","sentiment_score":0.1714495481813655},{"text":"Any contacts and events you create in Outlook will be saved to the Microsoft cloud.","start":2054.08,"end":2058.82,"sentiment":"neutral","sentiment_score":0.1701373875141144},{"text":"Will I just click continue?","start":2059.475,"end":2061.0151,"sentiment":"neutral","sentiment_score":0.06122841238975525}],"sentiment":"neutral","sentiment_score":0.15614045004953037,"num_words":44,"start":2019.08,"end":2061.0151},{"sentences":[{"text":"Okay.","start":2063.315,"end":2063.815,"sentiment":"neutral","sentiment_score":0.04824351891875267},{"text":"Waiting for your email provider loading now.","start":2064.435,"end":2067.335,"sentiment":"neutral","sentiment_score":0.019681394898465703},{"text":"It's still loading.","start":2197.895,"end":2199.035,"sentiment":"neutral","sentiment_score":-0.03232823188106219},{"text":"It says the same error.","start":2356.755,"end":2358.4348,"sentiment":"neutral","sentiment_score":-0.23009910583496093},{"text":"Sign in failed.","start":2358.4348,"end":2359.2349,"sentiment":"negative","sentiment_score":-0.3453270693620046}],"sentiment":"neutral","sentiment_score":-0.11039200787873645,"num_words":19,"start":2063.315,"end":2359.2349},{"sentences":[{"text":"Please try again in a few minutes.","start":2359.2349,"end":2360.915,"sentiment":"neutral","sentiment_score":-0.19097425788640976},{"text":"You may need an app password.","start":2360.915,"end":2362.375,"sentiment":"neutral","sentiment_score":-0.1347032922009627},{"text":"Then it has troubleshooting.","start":2363.7148,"end":2365.015,"sentiment":"neutral","sentiment_score":-0.07442891597747803},{"text":"Continue advanced setup.","start":2365.635,"end":2367.9749,"sentiment":"neutral","sentiment_score":0.033720227579275765},{"text":"Okay.","start":2372.25,"end":2372.75,"sentiment":"neutral","sentiment_score":0.00501885823905468}],"sentiment":"neutral","sentiment_score":-0.11126550863541308,"num_words":21,"start":2359.2349,"end":2372.75},{"sentences":[{"text":"It says select your email provider, Microsoft three six five, Outlook, Gmail, Yahoo, iCloud, IMAP, POP.","start":2373.93,"end":2383.635,"sentiment":"neutral","sentiment_score":0.018083578790538013},{"text":"Okay.","start":2387.6948,"end":2388.1948,"sentiment":"neutral","sentiment_score":-0.024564921855926514},{"text":"It asking a password again?","start":2392.015,"end":2394.1948,"sentiment":"neutral","sentiment_score":-0.08703158795833588},{"text":"Okay.","start":2396.52,"end":2397.02,"sentiment":"neutral","sentiment_score":0.05896281078457832},{"text":"Then IMAP incoming server that is already provided.","start":2405.56,"end":2412.06,"sentiment":"neutral","sentiment_score":0.04111940646544099}],"sentiment":"neutral","sentiment_score":0.007017176177713179,"num_words":31,"start":2373.93,"end":2412.06},{"sentences":[{"text":"Mail dot airtel dot net dot a u.","start":2419.2952,"end":2422.435,"sentiment":"neutral","sentiment_score":-0.009803022781852633},{"text":"Okay.","start":2429.97,"end":2430.47,"sentiment":"neutral","sentiment_score":0.014861535280942915},{"text":"It's m a I l dot a I r t e l dot n e t dot a u.","start":2430.8499,"end":2445.935,"sentiment":"neutral","sentiment_score":0.01049525626493912},{"text":"And then it has port number nine nine three.","start":2450.875,"end":2454.81,"sentiment":"neutral","sentiment_score":0.016791188572016027},{"text":"Mhmm.","start":2463.77,"end":2464.27,"sentiment":"neutral","sentiment_score":0.008930075913667679}],"sentiment":"neutral","sentiment_score":0.007786789345309923,"num_words":38,"start":2419.2952,"end":2464.27},{"sentences":[{"text":"Just one l, single l.","start":2467.075,"end":2469.095,"sentiment":"neutral","sentiment_score":0.005992934294044972},{"text":"Mhmm.","start":2473.075,"end":2473.575,"sentiment":"neutral","sentiment_score":0.0046573844738304615},{"text":"Yeah.","start":2477.155,"end":2477.655,"sentiment":"neutral","sentiment_score":0.09344184398651124},{"text":"That's correct.","start":2477.715,"end":2478.5352,"sentiment":"neutral","sentiment_score":0.18021764606237411},{"text":"So is that mean the IMAP incoming server is incorrect?","start":2494.165,"end":2498.025,"sentiment":"neutral","sentiment_score":-0.22268849462270737}],"sentiment":"neutral","sentiment_score":-0.09149398706167151,"num_words":19,"start":2467.075,"end":2498.025},{"sentences":[{"text":"It's support@airtel.net.au.","start":2504.325,"end":2508.59,"sentiment":"neutral","sentiment_score":-0.005721850320696831},{"text":"S u, p p, o r t at airtel, a I r t e l, dot net dot a u.","start":2514.65,"end":2528.5652,"sentiment":"neutral","sentiment_score":0.00006078699370846152},{"text":"Yeah.","start":2545.66,"end":2546.16,"sentiment":"neutral","sentiment_score":0.099561408162117},{"text":"And secure connection type SSL slash TLS recommended, then SMTP configuration.","start":2546.3,"end":2557.325,"sentiment":"neutral","sentiment_score":0.08283669704740698},{"text":"SMTP username is support@airtel.net.au.","start":2559.225,"end":2565.0798,"sentiment":"neutral","sentiment_score":0.035462917760014534}],"sentiment":"neutral","sentiment_score":0.03006286278832704,"num_words":38,"start":2504.325,"end":2565.0798},{"sentences":[{"text":"SMTP password, is this the same password that the email I'm trying to look?","start":2567.46,"end":2574.68,"sentiment":"neutral","sentiment_score":0.05519668571650982},{"text":"Yeah.","start":2584.645,"end":2585.145,"sentiment":"neutral","sentiment_score":0.06363368034362793},{"text":"Actually, this is already a new one because my supervisor changed it when we tried to logging in.","start":2585.445,"end":2594.87,"sentiment":"neutral","sentiment_score":-0.0013752404807342424},{"text":"SMTP outgoing server.","start":2606.7148,"end":2608.6548,"sentiment":"neutral","sentiment_score":0.01587028739353021},{"text":"Same with the in go I think same with incoming mail dot airtel dot net dot a u.","start":2609.835,"end":2617.98,"sentiment":"neutral","sentiment_score":0.03608015665991439}],"sentiment":"neutral","sentiment_score":0.027938641366307384,"num_words":54,"start":2567.46,"end":2617.98},{"sentences":[{"text":"Then port number is four six five, then secure connection type, same SSL slash TLS recommended.","start":2618.3,"end":2627.76,"sentiment":"neutral","sentiment_score":0.065857547451742},{"text":"Mhmm.","start":2629.42,"end":2629.92,"sentiment":"neutral","sentiment_score":0.08313915878534317},{"text":"Okay.","start":2647.93,"end":2648.43,"sentiment":"neutral","sentiment_score":0.02925042249262333},{"text":"I'm sorry.","start":2696.1052,"end":2696.8452,"sentiment":"neutral","sentiment_score":-0.10162416100502014},{"text":"Connecting email.","start":2701.62,"end":2702.76,"sentiment":"neutral","sentiment_score":-0.03285845462232828}],"sentiment":"neutral","sentiment_score":0.04077932314777916,"num_words":22,"start":2618.3,"end":2702.76},{"sentences":[{"text":"Yeah.","start":2707.94,"end":2708.44,"sentiment":"neutral","sentiment_score":-0.02622877061367035},{"text":"Outlook application.","start":2708.5,"end":2709.56,"sentiment":"neutral","sentiment_score":-0.037957701832056046},{"text":"Yes.","start":2720.845,"end":2721.165,"sentiment":"neutral","sentiment_score":0.013841979205608368},{"text":"So I'll click continue now.","start":2721.165,"end":2722.945,"sentiment":"neutral","sentiment_score":0.01654735580086708},{"text":"Mhmm.","start":2725.0051,"end":2725.44,"sentiment":"neutral","sentiment_score":0.0301817674189806}],"sentiment":"neutral","sentiment_score":0.0024616351351141935,"num_words":10,"start":2707.94,"end":2725.44},{"sentences":[{"text":"Okay.","start":2727.76,"end":2728.26,"sentiment":"neutral","sentiment_score":0.0659468024969101},{"text":"Sync your IMAP account.","start":2729.2,"end":2730.56,"sentiment":"neutral","sentiment_score":0.07080014981329441},{"text":"To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud.","start":2730.56,"end":2735.78,"sentiment":"neutral","sentiment_score":0.09174868157681297},{"text":"Any contacts and events you create in Outlook will be saved to the Microsoft Cloud.","start":2735.8398,"end":2739.995,"sentiment":"neutral","sentiment_score":0.09158244878053665},{"text":"Continue.","start":2739.995,"end":2740.495,"sentiment":"neutral","sentiment_score":0.06290683150291443}],"sentiment":"neutral","sentiment_score":0.0880399618886019,"num_words":38,"start":2727.76,"end":2740.495},{"sentences":[{"text":"Mhmm.","start":2745.835,"end":2746.335,"sentiment":"neutral","sentiment_score":0.0028280403930693865},{"text":"It's now loading.","start":2746.395,"end":2747.435,"sentiment":"neutral","sentiment_score":0.03480914607644081},{"text":"Waiting for your email provider.","start":2747.435,"end":2749.215,"sentiment":"neutral","sentiment_score":0.003166632354259491},{"text":"Okay.","start":2753.115,"end":2753.615,"sentiment":"neutral","sentiment_score":0.1978886127471924},{"text":"Sure.","start":2805.1702,"end":2805.6702,"sentiment":"neutral","sentiment_score":0.229940727353096}],"sentiment":"neutral","sentiment_score":0.050083452772179786,"num_words":11,"start":2745.835,"end":2805.6702},{"sentences":[{"text":"It's still loading.","start":2805.8,"end":2806.9502,"sentiment":"neutral","sentiment_score":0.09754482408364613},{"text":"Yeah.","start":2975.5898,"end":2975.91,"sentiment":"neutral","sentiment_score":0.019224004819989204},{"text":"It's still loading.","start":2975.91,"end":2977.0498,"sentiment":"neutral","sentiment_score":-0.01912720873951912},{"text":"It's done, but the same error.","start":3061.465,"end":3063.725,"sentiment":"neutral","sentiment_score":-0.16911621515949568},{"text":"Sign in failed.","start":3064.185,"end":3065.145,"sentiment":"neutral","sentiment_score":-0.3262972633043925}],"sentiment":"neutral","sentiment_score":-0.10869451437611133,"num_words":16,"start":2805.8,"end":3065.145},{"sentences":[{"text":"This weekend, yeah, in a few minutes, you may need an app password.","start":3065.145,"end":3068.83,"sentiment":"neutral","sentiment_score":-0.30157094735365647},{"text":"Okay.","start":3082.425,"end":3082.925,"sentiment":"neutral","sentiment_score":0.13320112228393555},{"text":"Sure.","start":3083.065,"end":3083.565,"sentiment":"neutral","sentiment_score":0.1407671868801117},{"text":"Yeah.","start":3085.385,"end":3085.885,"sentiment":"neutral","sentiment_score":0.14466197788715365},{"text":"How can I get an update about that, if ever?","start":3086.585,"end":3089.2449,"sentiment":"neutral","sentiment_score":0.1276052013039589}],"sentiment":"neutral","sentiment_score":-0.08560538521179786,"num_words":26,"start":3065.145,"end":3089.2449},{"sentences":[{"text":"Okay.","start":3101.6099,"end":3102.01,"sentiment":"neutral","sentiment_score":0.12149036675691605},{"text":"Sure.","start":3102.01,"end":3102.51,"sentiment":"neutral","sentiment_score":0.1204969882965088},{"text":"But do you already have my email?","start":3102.81,"end":3104.89,"sentiment":"neutral","sentiment_score":0.014700358999626977},{"text":"Or okay.","start":3104.89,"end":3112.9624,"sentiment":"neutral","sentiment_score":0.03817722573876381},{"text":"Is it okay if on my direct email instead?","start":3123.1099,"end":3127.45,"sentiment":"neutral","sentiment_score":0.005251370577348603}],"sentiment":"neutral","sentiment_score":0.023425332736223936,"num_words":20,"start":3101.6099,"end":3127.45},{"sentences":[{"text":"Mhmm.","start":3133.345,"end":3133.845,"sentiment":"neutral","sentiment_score":0.002061588689684868},{"text":"Moraine.","start":3148.145,"end":3148.645,"sentiment":"neutral","sentiment_score":-0.01648191176354885},{"text":"Okay.","start":3152.72,"end":3153.22,"sentiment":"neutral","sentiment_score":-0.029206443578004837},{"text":"Is it Domenico?","start":3156.08,"end":3157.1401,"sentiment":"neutral","sentiment_score":-0.02806572678188483},{"text":"Yep.","start":3164.325,"end":3164.825,"sentiment":"neutral","sentiment_score":0.00017641733575146645}],"sentiment":"neutral","sentiment_score":-0.01823536138025312,"num_words":7,"start":3133.345,"end":3164.825},{"sentences":[{"text":"Yeah.","start":3168.165,"end":3168.4849,"sentiment":"neutral","sentiment_score":-0.040746450424194336},{"text":"That's our supervisor, but sometimes he's busy.","start":3168.4849,"end":3171.945,"sentiment":"neutral","sentiment_score":-0.08352233309830938},{"text":"He might not inform me if ever you update me about this.","start":3172.005,"end":3177.3,"sentiment":"neutral","sentiment_score":-0.13421270747979483},{"text":"So is it okay if I provide my personal email instead?","start":3177.7,"end":3181.48,"sentiment":"neutral","sentiment_score":0.02436331236226992},{"text":"The ma maureen@eartho.net.au?","start":3182.6602,"end":3186.28,"sentiment":"neutral","sentiment_score":0.012371878450115522}],"sentiment":"neutral","sentiment_score":-0.056789505898075944,"num_words":34,"start":3168.165,"end":3186.28},{"sentences":[{"text":"Actually, he's out of the office right now, so he's almost able to reach him out.","start":3232.32,"end":3240.34,"sentiment":"neutral","sentiment_score":-0.05554572260007262},{"text":"Okay.","start":3258.2952,"end":3258.7952,"sentiment":"neutral","sentiment_score":-0.006961146369576454},{"text":"I think I'm going to inform him instead.","start":3259.85,"end":3264.35,"sentiment":"neutral","sentiment_score":-0.0012296928325667977},{"text":"Yeah.","start":3264.57,"end":3265.07,"sentiment":"neutral","sentiment_score":0.026769623160362244},{"text":"Then suggest that give you a callback.","start":3265.29,"end":3269.23,"sentiment":"neutral","sentiment_score":0.010481885966977902}],"sentiment":"neutral","sentiment_score":-0.02440567956672925,"num_words":33,"start":3232.32,"end":3269.23},{"sentences":[{"text":"Give this callback a number if yeah.","start":3269.53,"end":3271.71,"sentiment":"neutral","sentiment_score":0.0183773541024753},{"text":"To confirm.","start":3271.9448,"end":3272.6848,"sentiment":"neutral","sentiment_score":0.03497091121971607},{"text":"Okay.","start":3273.7048,"end":3274.2048,"sentiment":"neutral","sentiment_score":0.0879303514957428},{"text":"Okay.","start":3276.905,"end":3277.405,"sentiment":"neutral","sentiment_score":0.14507386088371277},{"text":"Sure.","start":3280.825,"end":3281.325,"sentiment":"neutral","sentiment_score":0.09372813999652864}],"sentiment":"neutral","sentiment_score":0.043776304461061954,"num_words":12,"start":3269.53,"end":3281.325},{"sentences":[{"text":"Or just message him right now.","start":3281.785,"end":3284.525,"sentiment":"neutral","sentiment_score":0.08323829869429271},{"text":"Okay.","start":3286.67,"end":3287.17,"sentiment":"neutral","sentiment_score":0.15872594714164734},{"text":"That's it.","start":3287.8699,"end":3288.77,"sentiment":"neutral","sentiment_score":0.16105061024427414},{"text":"Mhmm.","start":3289.5498,"end":3290.0498,"sentiment":"neutral","sentiment_score":0.18002960085868835},{"text":"Yeah.","start":3294.99,"end":3295.3098,"sentiment":"neutral","sentiment_score":0.12449979782104492}],"sentiment":"neutral","sentiment_score":0.11679875986142592,"num_words":11,"start":3281.785,"end":3295.3098},{"sentences":[{"text":"Okay.","start":3295.3098,"end":3295.5498,"sentiment":"neutral","sentiment_score":0.1692751944065094},{"text":"Sure.","start":3295.5498,"end":3295.95,"sentiment":"neutral","sentiment_score":0.3213961720466614},{"text":"Thank you so much for your help.","start":3295.95,"end":3297.73,"sentiment":"positive","sentiment_score":0.7144665718078613},{"text":"Bye.","start":3298.493,"end":3298.8127,"sentiment":"neutral","sentiment_score":0.23943132162094116},{"text":"Have a great day.","start":3298.8127,"end":3299.953,"sentiment":"positive","sentiment_score":0.5610291808843613}],"sentiment":"positive","sentiment_score":0.5696775295904705,"num_words":14,"start":3295.3098,"end":3299.953}]}}]},{"alternatives":[{"transcript":"Thank you for calling Ventra IP Australia, the best value domain names for you and your business. For technical support on an existing product or service, please press 1. For general inquiries, including product information or sales, please press 2. Or to make a payment or an inquiry about an invoice, please press 3. Thank you. We are transferring you to one of our technical team members now. Please make sure you're in front of the computer and, where possible, logged in to your VIP Control account at vipcontrol.com.au. Giving us your account number will enable us to help you sooner. Your account number can be found in VIP Control under my profile or on any invoice. If you have your account number, please press 1. If you do not have your account number, please press 2. Please note that all calls are recorded and may be monitored for quality and coaching purposes. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position Thank you for calling Venture IP. This is Ray speaking. How can I help? Hello. This is Ray from Venture IP. Hello? This is Ray from Venture IP. Hello? Just checking if you're still on the line there. Yes. Yes. Hi. This is Ray from Venture IP. Yep. Okay. Yep. So we actually recently just had an issue with the emails. We've just recently resolved this within the last, say, fifteen minutes. Basically, to to fix it, what you need to do is just go to your browser. So for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser. If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies. So it's COOKIES. Once they've been cleared, you should be able to log in without any issues. Oh, okay. I believe the issue would still be connected. Yep. In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect? Or is it, like what kind of error are you getting? Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message? Yep. Okay. Alright. Let me see. I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in. That'll just ensure that the email in the settings is all synced correctly. It might it sounds like maybe the settings have just kind of gotten a bit out of sync. Are you familiar with how to remove, like, the email account from Outlook? Yep. And then yeah. Try to add it back in. Yep. Okay. Can you try to add it back in with me over the phone? I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in. Yes. Just add the account back in. Okay. No worries. Let me know how that one goes. Yep. Click continue. Yep. Yep. Is that all still connecting on your end? Or okay. No worries. Just give that some time. Is that still loading on your end? Can you click on event setup? Can you click on IMAP? Yep. So put in your password for that email. What what is this what is it it's calling showing? What is it showing right now? M dot sorry. Can you spell that out for me? I'll just double check on it. Yeah. Yeah. Yep. Yep. So just to confirm, was it mail dot a I r p e l l, r il. A a I r p e l dot net dot a u. K. Let me just double check. I'm not finding a record here. So it's airtel, a I r p l, dot net dot a u. I I think it might be incorrect. What's the full email address that you're trying to set up? And how do you spell that? Yep. Yep. Yep. Yep. Yep. Yep. K. One moment. So okay. Yep. That looks correct. No worries. So mail dot airtel dot net dot a u. Yeah. And can you run me through the other thing? So it's 993 for the port number. Yep. Yep. Yep. Yep. It's the it's same password. Yeah. That's right. The same password used to log in to your email address. Have you just confirmed that the password is the correct one that you're using to log in? Okay. Yep. Okay. Yep. Let me just double check. And was there any other settings there that you see in front of you? Yep. Yep. Yep. That's right. Yep. Yep. Yep. That's correct as well. Let me just double check. So all those details sounds correct, which makes you think that it may be a password issue. I'll just double check the logs. K. And you said you're connecting this through Outlook. Is that right? You say you're connecting the email through Outlook. Is that right? Yeah. Sorry. Yeah. The email that you you're trying to connect, is it just in the Outlook? Okay. Okay. I'm not seeing anything about the password. Okay. So if you try to connect, can you see if you still get the same error? Click continue. Yep. Yeah. Continue. Yep. K. Yeah. Give that some time. Yep. Just let me know how that one goes. Is that one still loading on your end? Alright. Same error. Okay. What I might do is I can look this up a ticket for you. I'll have a team look into this and see if we can replicate this, and then we'll see if we can advise a solution on this one for you. Yeah. Otherwise. It'll go to your email. So I'll send a ticket. You'll then receive an email notification. And then once we update you, you'll also receive an email letting you know of the update, and then you can just view the response there. Yep. Yes. I have an account here. Let me just have a look. Can you can you provide me the support PIN? Do you have the support PIN with you? Let me see. I have the email that is for an airtel dot net dot a u. Do you know what email you might have set up the account with? So Oh, so can I just just to confirm, can I confirm who am I speaking with, Karen? Okay. I've got a different name on this account. It looks like do you know It it would be Dominico. Do you have do you have to get in contact with her? Because I will need to authenticate, I guess, herself on the account before I can actually set this ticket up. Yeah. I guess the issue is that because I set up the ticket, the ticket is set up on the actual account. And because the account is Dominica's email, it is, like, automatically sent to her. I can look to cc your email in, but the caveat is I do still need to authenticate herself as the account holder. So if maybe I can authenticate her with either the mobile number or her email address, then I can look this up a ticket and then add your email as as I could cc on it. Do you yeah. Are you able to maybe, like, reach out to her like, let her know if she can provide me with the authentication code that's sent to either her email or sent to her mobile number? Okay. Do you know when he might be back? Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up. Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email. Yep. Yep. Yeah. Yeah. Give us a callback. That's right. Give us a callback on the same number, and then we'll be able to authenticate you and get that logged in to you. Yep. No problem. Alright. Anyways, yeah, thanks for calling. If any other questions, yeah, feel free to give us a callback anytime. Alright. No problem. Alright. All the best. Bye bye. 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you for calling Ventra IP Australia, the best value domain names for you and your business. For technical support on an existing product or service, please press 1. For general inquiries, including product information or sales, please press 2. Or to make a payment or an inquiry about an invoice, please press 3. Thank you.\n\nWe are transferring you to one of our technical team members now. Please make sure you're in front of the computer and, where possible, logged in to your VIP Control account at vipcontrol.com.au. Giving us your account number will enable us to help you sooner. Your account number can be found in VIP Control under my profile or on any invoice. If you have your account number, please press 1.\n\nIf you do not have your account number, please press 2. Please note that all calls are recorded and may be monitored for quality and coaching purposes. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes.\n\nAsk one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five.\n\nBringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account?\n\nOur team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business.\n\nAnd with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today.\n\nYour position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting.\n\nDid you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before.\n\nWith our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes.\n\nHead to vipcontrol.com.au to submit an eticket today. Your position Thank you for calling Venture IP. This is Ray speaking. How can I help? Hello.\n\nThis is Ray from Venture IP. Hello? This is Ray from Venture IP. Hello? Just checking if you're still on the line there.\n\nYes. Yes. Hi. This is Ray from Venture IP. Yep.\n\nOkay. Yep. So we actually recently just had an issue with the emails. We've just recently resolved this within the last, say, fifteen minutes. Basically, to to fix it, what you need to do is just go to your browser.\n\nSo for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser. If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies. So it's COOKIES. Once they've been cleared, you should be able to log in without any issues. Oh, okay.\n\nI believe the issue would still be connected. Yep. In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect? Or is it, like what kind of error are you getting? Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message?\n\nYep. Okay. Alright. Let me see. I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in.\n\nThat'll just ensure that the email in the settings is all synced correctly. It might it sounds like maybe the settings have just kind of gotten a bit out of sync. Are you familiar with how to remove, like, the email account from Outlook? Yep. And then yeah.\n\nTry to add it back in. Yep. Okay. Can you try to add it back in with me over the phone? I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in.\n\nYes. Just add the account back in. Okay. No worries. Let me know how that one goes.\n\nYep. Click continue. Yep. Yep. Is that all still connecting on your end?\n\nOr okay. No worries. Just give that some time. Is that still loading on your end? Can you click on event setup?\n\nCan you click on IMAP? Yep. So put in your password for that email. What what is this what is it it's calling showing? What is it showing right now?\n\nM dot sorry. Can you spell that out for me? I'll just double check on it. Yeah. Yeah.\n\nYep. Yep. So just to confirm, was it mail dot a I r p e l l, r il. A a I r p e l dot net dot a u. K.\n\nLet me just double check. I'm not finding a record here. So it's airtel, a I r p l, dot net dot a u. I I think it might be incorrect. What's the full email address that you're trying to set up?\n\nAnd how do you spell that? Yep. Yep. Yep. Yep.\n\nYep. Yep. K. One moment. So okay.\n\nYep. That looks correct. No worries. So mail dot airtel dot net dot a u. Yeah.\n\nAnd can you run me through the other thing? So it's 993 for the port number. Yep. Yep. Yep.\n\nYep. It's the it's same password. Yeah. That's right. The same password used to log in to your email address.\n\nHave you just confirmed that the password is the correct one that you're using to log in? Okay. Yep. Okay. Yep.\n\nLet me just double check. And was there any other settings there that you see in front of you? Yep. Yep. Yep.\n\nThat's right. Yep. Yep. Yep. That's correct as well.\n\nLet me just double check. So all those details sounds correct, which makes you think that it may be a password issue. I'll just double check the logs. K. And you said you're connecting this through Outlook.\n\nIs that right? You say you're connecting the email through Outlook. Is that right? Yeah. Sorry.\n\nYeah. The email that you you're trying to connect, is it just in the Outlook? Okay. Okay. I'm not seeing anything about the password.\n\nOkay. So if you try to connect, can you see if you still get the same error? Click continue. Yep. Yeah.\n\nContinue. Yep. K. Yeah. Give that some time.\n\nYep. Just let me know how that one goes. Is that one still loading on your end? Alright. Same error.\n\nOkay. What I might do is I can look this up a ticket for you. I'll have a team look into this and see if we can replicate this, and then we'll see if we can advise a solution on this one for you. Yeah. Otherwise.\n\nIt'll go to your email. So I'll send a ticket. You'll then receive an email notification. And then once we update you, you'll also receive an email letting you know of the update, and then you can just view the response there. Yep.\n\nYes. I have an account here. Let me just have a look. Can you can you provide me the support PIN? Do you have the support PIN with you?\n\nLet me see. I have the email that is for an airtel dot net dot a u. Do you know what email you might have set up the account with? So Oh, so can I just just to confirm, can I confirm who am I speaking with, Karen? Okay.\n\nI've got a different name on this account. It looks like do you know It it would be Dominico. Do you have do you have to get in contact with her? Because I will need to authenticate, I guess, herself on the account before I can actually set this ticket up. Yeah.\n\nI guess the issue is that because I set up the ticket, the ticket is set up on the actual account. And because the account is Dominica's email, it is, like, automatically sent to her. I can look to cc your email in, but the caveat is I do still need to authenticate herself as the account holder. So if maybe I can authenticate her with either the mobile number or her email address, then I can look this up a ticket and then add your email as as I could cc on it. Do you yeah.\n\nAre you able to maybe, like, reach out to her like, let her know if she can provide me with the authentication code that's sent to either her email or sent to her mobile number? Okay. Do you know when he might be back? Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up. Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email.\n\nYep. Yep. Yeah. Yeah. Give us a callback.\n\nThat's right. Give us a callback on the same number, and then we'll be able to authenticate you and get that logged in to you. Yep. No problem. Alright.\n\nAnyways, yeah, thanks for calling. If any other questions, yeah, feel free to give us a callback anytime. Alright. No problem. Alright.\n\nAll the best. Bye bye. You too.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ventra IP Australia, the best value domain names for you and your business.","start":1.1999999,"end":7.06,"sentiment":"positive","sentiment_score":0.6095396963989034},{"text":"For technical support on an existing product or service, please press 1.","start":8.08,"end":12.74,"sentiment":"neutral","sentiment_score":0.12076700137307246},{"text":"For general inquiries, including product information or sales, please press 2.","start":13.045,"end":18.185,"sentiment":"neutral","sentiment_score":0.046384524892676963},{"text":"Or to make a payment or an inquiry about an invoice, please press 3.","start":18.405,"end":22.665,"sentiment":"neutral","sentiment_score":0.050384498733494966},{"text":"Thank you.","start":28.41,"end":28.970001,"sentiment":"neutral","sentiment_score":0.32096056640148163}],"sentiment":"neutral","sentiment_score":0.24408772757409938,"num_words":56,"start":1.1999999,"end":28.970001},{"sentences":[{"text":"We are transferring you to one of our technical team members now.","start":28.970001,"end":32.35,"sentiment":"neutral","sentiment_score":0.02085437159985304},{"text":"Please make sure you're in front of the computer and, where possible, logged in to your VIP Control account at vipcontrol.com.au.","start":32.57,"end":41.625,"sentiment":"neutral","sentiment_score":-0.01654815079555625},{"text":"Giving us your account number will enable us to help you sooner.","start":43.285,"end":46.664997,"sentiment":"neutral","sentiment_score":0.1983350751300653},{"text":"Your account number can be found in VIP Control under my profile or on any invoice.","start":46.885,"end":53.144997,"sentiment":"neutral","sentiment_score":0.06622998951934278},{"text":"If you have your account number, please press 1.","start":53.65,"end":56.390003,"sentiment":"neutral","sentiment_score":-0.014373771018452115}],"sentiment":"neutral","sentiment_score":0.045901115531367914,"num_words":70,"start":28.970001,"end":56.390003},{"sentences":[{"text":"If you do not have your account number, please press 2.","start":56.850002,"end":60.15,"sentiment":"neutral","sentiment_score":-0.05453597212379629},{"text":"Please note that all calls are recorded and may be monitored for quality and coaching purposes.","start":61.97,"end":66.79,"sentiment":"neutral","sentiment_score":-0.16283986531198025},{"text":"Bringing your business online is now more important than ever before.","start":174.74501,"end":178.60501,"sentiment":"neutral","sentiment_score":0.17478067495606162},{"text":"With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized 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ventraip.com.au/business-hosting.","start":508.34998,"end":516.69,"sentiment":"neutral","sentiment_score":0.14354998618364334},{"text":"Did you know you can submit an eticket from your VIP control account?","start":608.625,"end":612.565,"sentiment":"neutral","sentiment_score":0.08330090372608258}],"sentiment":"neutral","sentiment_score":0.26234409323660657,"num_words":64,"start":491.635,"end":612.565},{"sentences":[{"text":"Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes.","start":613.025,"end":618.85,"sentiment":"neutral","sentiment_score":0.1662143375724554},{"text":"Head to vipcontrol.com.au to submit an eticket today.","start":619.07,"end":623.73,"sentiment":"neutral","sentiment_score":0.09820935316383839},{"text":"Your position in the queue is five.","start":714.565,"end":716.82495,"sentiment":"neutral","sentiment_score":0.0562192297407559},{"text":"Bringing your business online is now more important than ever 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visit ventraip.com.au/business-hosting.","start":1458.785,"end":1467.24,"sentiment":"neutral","sentiment_score":0.10758040168068626},{"text":"Did you know you can submit an eticket from your VIP control account?","start":1559.01,"end":1562.95,"sentiment":"neutral","sentiment_score":0.05434877396776126},{"text":"Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes.","start":1563.405,"end":1569.265,"sentiment":"neutral","sentiment_score":0.10192209407687187}],"sentiment":"neutral","sentiment_score":0.17417932704907574,"num_words":73,"start":1446.26,"end":1569.265},{"sentences":[{"text":"Head to vipcontrol.com.au to submit an eticket today.","start":1569.485,"end":1574.0651,"sentiment":"neutral","sentiment_score":0.08380860462784767},{"text":"Your position Thank you for calling Venture IP.","start":1664.9199,"end":1668.84,"sentiment":"neutral","sentiment_score":0.2506368006579578},{"text":"This is Ray speaking.","start":1668.84,"end":1669.72,"sentiment":"neutral","sentiment_score":0.20780302956700325},{"text":"How can I help?","start":1669.72,"end":1670.62,"sentiment":"neutral","sentiment_score":0.2515106573700905},{"text":"Hello.","start":1675.855,"end":1676.255,"sentiment":"neutral","sentiment_score":0.03552459552884102}],"sentiment":"neutral","sentiment_score":0.1819337034225464,"num_words":25,"start":1569.485,"end":1676.255},{"sentences":[{"text":"This is Ray from Venture IP.","start":1676.255,"end":1678.595,"sentiment":"neutral","sentiment_score":0.0311531654248635},{"text":"Hello?","start":1693.39,"end":1693.89,"sentiment":"neutral","sentiment_score":0.020013872534036636},{"text":"This is Ray from Venture IP.","start":1694.35,"end":1696.9299,"sentiment":"neutral","sentiment_score":0.028303777799010277},{"text":"Hello?","start":1797.53,"end":1798.03,"sentiment":"neutral","sentiment_score":0.004284135065972805},{"text":"Just checking if you're still on the line there.","start":1798.25,"end":1800.03,"sentiment":"neutral","sentiment_score":-0.01705777169101768}],"sentiment":"neutral","sentiment_score":0.009892161814090998,"num_words":23,"start":1676.255,"end":1800.03},{"sentences":[{"text":"Yes.","start":1801.45,"end":1801.95,"sentiment":"neutral","sentiment_score":0.02664833888411522},{"text":"Yes.","start":1802.33,"end":1802.83,"sentiment":"neutral","sentiment_score":0.02052270621061325},{"text":"Hi.","start":1807.61,"end":1807.93,"sentiment":"neutral","sentiment_score":0.0032727601937949657},{"text":"This is Ray from Venture IP.","start":1807.93,"end":1809.79,"sentiment":"neutral","sentiment_score":0.04295369051396847},{"text":"Yep.","start":1822.515,"end":1823.015,"sentiment":"neutral","sentiment_score":-0.07001610100269318}],"sentiment":"neutral","sentiment_score":0.023814984736964105,"num_words":10,"start":1801.45,"end":1823.015},{"sentences":[{"text":"Okay.","start":1833.5,"end":1833.82,"sentiment":"neutral","sentiment_score":-0.024707291275262833},{"text":"Yep.","start":1833.82,"end":1834.2999,"sentiment":"neutral","sentiment_score":0.015488024801015854},{"text":"So we actually recently just had an issue with the emails.","start":1834.2999,"end":1837.44,"sentiment":"neutral","sentiment_score":-0.1720373718575998},{"text":"We've just recently resolved this within the last, say, fifteen minutes.","start":1838.1399,"end":1841.625,"sentiment":"neutral","sentiment_score":-0.0013959441672671926},{"text":"Basically, to to fix it, what you need to do is just go to your browser.","start":1842.4049,"end":1846.8049,"sentiment":"neutral","sentiment_score":-0.004552211845293641}],"sentiment":"neutral","sentiment_score":-0.049745528306812045,"num_words":40,"start":1833.5,"end":1846.8049},{"sentences":[{"text":"So for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser.","start":1846.8049,"end":1853.705,"sentiment":"neutral","sentiment_score":-0.004525855264585951},{"text":"If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies.","start":1855.4099,"end":1863.01,"sentiment":"neutral","sentiment_score":0.018935803267540352},{"text":"So it's COOKIES.","start":1863.01,"end":1865.11,"sentiment":"neutral","sentiment_score":0.09955797841151555},{"text":"Once they've been cleared, you should be able to log in without any issues.","start":1865.33,"end":1868.685,"sentiment":"neutral","sentiment_score":0.1456280712570463},{"text":"Oh, okay.","start":1877.5651,"end":1878.305,"sentiment":"neutral","sentiment_score":0.07419020682573318}],"sentiment":"neutral","sentiment_score":0.040088455776373544,"num_words":75,"start":1846.8049,"end":1878.305},{"sentences":[{"text":"I believe the issue would still be connected.","start":1878.925,"end":1881.425,"sentiment":"neutral","sentiment_score":-0.0879803067073226},{"text":"Yep.","start":1881.645,"end":1881.9651,"sentiment":"neutral","sentiment_score":0.008036686107516289},{"text":"In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect?","start":1881.9651,"end":1888.86,"sentiment":"neutral","sentiment_score":-0.14635169293199266},{"text":"Or is it, like what kind of error are you getting?","start":1888.86,"end":1896.0599,"sentiment":"neutral","sentiment_score":-0.26460986652157525},{"text":"Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message?","start":1896.0599,"end":1900.265,"sentiment":"neutral","sentiment_score":-0.1962894463822955}],"sentiment":"neutral","sentiment_score":-0.17139768225235352,"num_words":69,"start":1878.925,"end":1900.265},{"sentences":[{"text":"Yep.","start":1907.605,"end":1908.105,"sentiment":"neutral","sentiment_score":0.03106154501438141},{"text":"Okay.","start":1918.0,"end":1918.5,"sentiment":"neutral","sentiment_score":-0.0955970659852028},{"text":"Alright.","start":1923.84,"end":1924.24,"sentiment":"neutral","sentiment_score":-0.0027170393150299788},{"text":"Let me see.","start":1924.24,"end":1924.88,"sentiment":"neutral","sentiment_score":-0.02125883350769679},{"text":"I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in.","start":1924.88,"end":1934.095,"sentiment":"neutral","sentiment_score":-0.0029744521333751354}],"sentiment":"neutral","sentiment_score":-0.005876563620777466,"num_words":39,"start":1907.605,"end":1934.095},{"sentences":[{"text":"That'll just ensure that the email in the settings is all synced correctly.","start":1934.095,"end":1939.055,"sentiment":"neutral","sentiment_score":0.1708132836681146},{"text":"It might it sounds like maybe the settings have just kind of gotten a bit out of sync.","start":1939.055,"end":1943.16,"sentiment":"neutral","sentiment_score":-0.2908853060669369},{"text":"Are you familiar with how to remove, like, the email account from Outlook?","start":1943.78,"end":1947.0,"sentiment":"neutral","sentiment_score":-0.0450167627288745},{"text":"Yep.","start":1953.54,"end":1954.04,"sentiment":"neutral","sentiment_score":-0.051237400621175766},{"text":"And then yeah.","start":1954.66,"end":1957.465,"sentiment":"neutral","sentiment_score":-0.02153020848830541}],"sentiment":"neutral","sentiment_score":-0.07742518256418407,"num_words":48,"start":1934.095,"end":1957.465},{"sentences":[{"text":"Try to add it back in.","start":1957.465,"end":1959.065,"sentiment":"neutral","sentiment_score":-0.023269833531230688},{"text":"Yep.","start":1959.065,"end":1959.565,"sentiment":"neutral","sentiment_score":0.0067700594663619995},{"text":"Okay.","start":1967.385,"end":1967.705,"sentiment":"neutral","sentiment_score":-0.019260074943304065},{"text":"Can you try to add it back in with me over the phone?","start":1967.705,"end":1970.025,"sentiment":"neutral","sentiment_score":0.14187267709236878},{"text":"I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in.","start":1970.025,"end":1975.78,"sentiment":"neutral","sentiment_score":0.21294287219643593}],"sentiment":"neutral","sentiment_score":0.15117477151668735,"num_words":45,"start":1957.465,"end":1975.78},{"sentences":[{"text":"Yes.","start":1981.6799,"end":1982.0,"sentiment":"neutral","sentiment_score":0.15932196378707886},{"text":"Just add the account back in.","start":1982.0,"end":1983.62,"sentiment":"neutral","sentiment_score":0.151948610941569},{"text":"Okay.","start":2020.4751,"end":2020.9551,"sentiment":"neutral","sentiment_score":0.12968778610229492},{"text":"No worries.","start":2020.9551,"end":2021.435,"sentiment":"neutral","sentiment_score":0.1818668618798256},{"text":"Let me know how that one goes.","start":2021.435,"end":2023.055,"sentiment":"neutral","sentiment_score":0.20867076303277696}],"sentiment":"neutral","sentiment_score":0.1779488517957575,"num_words":17,"start":1981.6799,"end":2023.055},{"sentences":[{"text":"Yep.","start":2049.035,"end":2049.535,"sentiment":"neutral","sentiment_score":0.16661569476127625},{"text":"Click continue.","start":2061.6401,"end":2062.4402,"sentiment":"neutral","sentiment_score":0.029904473572969437},{"text":"Yep.","start":2062.4402,"end":2062.9402,"sentiment":"neutral","sentiment_score":0.07058626413345337},{"text":"Yep.","start":2068.225,"end":2068.725,"sentiment":"neutral","sentiment_score":0.03763178735971451},{"text":"Is that all still connecting on your end?","start":2192.025,"end":2194.1848,"sentiment":"neutral","sentiment_score":0.00016289553605020046}],"sentiment":"neutral","sentiment_score":0.02584198905298343,"num_words":13,"start":2049.035,"end":2194.1848},{"sentences":[{"text":"Or okay.","start":2194.1848,"end":2200.8801,"sentiment":"neutral","sentiment_score":0.007221043109893799},{"text":"No worries.","start":2200.8801,"end":2201.52,"sentiment":"neutral","sentiment_score":0.05618768930435181},{"text":"Just give that some time.","start":2201.52,"end":2202.98,"sentiment":"neutral","sentiment_score":0.01572936549782753},{"text":"Is that still loading on your end?","start":2352.355,"end":2354.535,"sentiment":"neutral","sentiment_score":-0.002999662554689816},{"text":"Can you click on event setup?","start":2369.2102,"end":2371.07,"sentiment":"neutral","sentiment_score":0.022310946447153885}],"sentiment":"neutral","sentiment_score":0.014469651505351067,"num_words":22,"start":2194.1848,"end":2371.07},{"sentences":[{"text":"Can you click on IMAP?","start":2383.905,"end":2385.605,"sentiment":"neutral","sentiment_score":0.01716267354786396},{"text":"Yep.","start":2395.13,"end":2395.3699,"sentiment":"neutral","sentiment_score":-0.011422434821724892},{"text":"So put in your password for that email.","start":2395.3699,"end":2397.31,"sentiment":"neutral","sentiment_score":0.03720059455372393},{"text":"What what is this what is it it's calling showing?","start":2413.7952,"end":2416.215,"sentiment":"neutral","sentiment_score":-0.0035973084159195423},{"text":"What is it showing right now?","start":2416.835,"end":2418.375,"sentiment":"neutral","sentiment_score":-0.006121531982595722}],"sentiment":"neutral","sentiment_score":0.009976447109753888,"num_words":30,"start":2383.905,"end":2418.375},{"sentences":[{"text":"M dot sorry.","start":2424.8,"end":2427.1199,"sentiment":"neutral","sentiment_score":-0.14023632307847342},{"text":"Can you spell that out for me?","start":2427.1199,"end":2428.08,"sentiment":"neutral","sentiment_score":-0.12549706335578645},{"text":"I'll just double check on it.","start":2428.08,"end":2429.54,"sentiment":"neutral","sentiment_score":-0.04562413692474365},{"text":"Yeah.","start":2433.515,"end":2434.015,"sentiment":"neutral","sentiment_score":0.008053218945860863},{"text":"Yeah.","start":2434.7148,"end":2435.2148,"sentiment":"neutral","sentiment_score":0.016934694722294807}],"sentiment":"neutral","sentiment_score":-0.08599696225590175,"num_words":18,"start":2424.8,"end":2435.2148},{"sentences":[{"text":"Yep.","start":2439.4348,"end":2439.9348,"sentiment":"neutral","sentiment_score":0.01043010875582695},{"text":"Yep.","start":2444.77,"end":2445.27,"sentiment":"neutral","sentiment_score":0.009271955117583277},{"text":"So just to confirm, was it mail dot a I r p e l l, r il.","start":2458.7249,"end":2470.585,"sentiment":"neutral","sentiment_score":0.018340540803311503},{"text":"A a I r p e l dot net dot a u.","start":2472.23,"end":2476.89,"sentiment":"neutral","sentiment_score":0.0032996775310796997},{"text":"K.","start":2479.03,"end":2479.43,"sentiment":"neutral","sentiment_score":0.018544599413871765}],"sentiment":"neutral","sentiment_score":0.012175999603641685,"num_words":32,"start":2439.4348,"end":2479.43},{"sentences":[{"text":"Let me just double check.","start":2479.43,"end":2480.97,"sentiment":"neutral","sentiment_score":-0.013482509553432465},{"text":"I'm not finding a record here.","start":2483.27,"end":2485.8499,"sentiment":"neutral","sentiment_score":-0.21054541816314062},{"text":"So it's airtel, a I r p l, dot net dot a u.","start":2486.355,"end":2490.855,"sentiment":"neutral","sentiment_score":-0.05712453963664862},{"text":"I I think it might be incorrect.","start":2498.69,"end":2500.13,"sentiment":"neutral","sentiment_score":-0.30968222447804045},{"text":"What's the full email address that you're trying to set up?","start":2500.13,"end":2502.71,"sentiment":"neutral","sentiment_score":-0.05346252185038545}],"sentiment":"neutral","sentiment_score":-0.11498017580292764,"num_words":42,"start":2479.43,"end":2502.71},{"sentences":[{"text":"And how do you spell that?","start":2510.69,"end":2512.8699,"sentiment":"neutral","sentiment_score":-0.017633534191797178},{"text":"Yep.","start":2516.4949,"end":2516.9949,"sentiment":"neutral","sentiment_score":-0.002744456520304084},{"text":"Yep.","start":2517.9348,"end":2518.4348,"sentiment":"neutral","sentiment_score":0.0027832146733999252},{"text":"Yep.","start":2520.335,"end":2520.835,"sentiment":"neutral","sentiment_score":0.002547461073845625},{"text":"Yep.","start":2521.9348,"end":2522.4348,"sentiment":"neutral","sentiment_score":0.010933644138276575}],"sentiment":"neutral","sentiment_score":-0.009228134178556502,"num_words":10,"start":2510.69,"end":2522.4348},{"sentences":[{"text":"Yep.","start":2525.2148,"end":2525.43,"sentiment":"neutral","sentiment_score":-0.0006193984299898148},{"text":"Yep.","start":2526.8699,"end":2527.3699,"sentiment":"neutral","sentiment_score":0.00279137771576643},{"text":"K.","start":2530.15,"end":2530.65,"sentiment":"neutral","sentiment_score":0.018455248326063156},{"text":"One moment.","start":2530.71,"end":2531.53,"sentiment":"neutral","sentiment_score":0.018619034439325333},{"text":"So okay.","start":2535.43,"end":2536.15,"sentiment":"neutral","sentiment_score":0.11902179569005966}],"sentiment":"neutral","sentiment_score":0.042272698267229965,"num_words":7,"start":2525.2148,"end":2536.15},{"sentences":[{"text":"Yep.","start":2536.15,"end":2536.39,"sentiment":"neutral","sentiment_score":0.17556461691856384},{"text":"That looks correct.","start":2536.39,"end":2537.19,"sentiment":"neutral","sentiment_score":0.29247957468032837},{"text":"No worries.","start":2537.19,"end":2537.8499,"sentiment":"neutral","sentiment_score":0.21024780720472336},{"text":"So mail dot airtel dot net dot a u.","start":2538.39,"end":2540.73,"sentiment":"neutral","sentiment_score":0.0796032233370675},{"text":"Yeah.","start":2541.4448,"end":2541.6848,"sentiment":"neutral","sentiment_score":0.07972663640975952}],"sentiment":"neutral","sentiment_score":0.14185341261327267,"num_words":16,"start":2536.15,"end":2541.6848},{"sentences":[{"text":"And can you run me through the other thing?","start":2541.6848,"end":2543.125,"sentiment":"neutral","sentiment_score":0.04167328940497504},{"text":"So it's 993 for the port number.","start":2543.125,"end":2545.145,"sentiment":"neutral","sentiment_score":0.035093676298856735},{"text":"Yep.","start":2553.4448,"end":2553.9448,"sentiment":"neutral","sentiment_score":0.13769319653511047},{"text":"Yep.","start":2554.2449,"end":2554.7449,"sentiment":"neutral","sentiment_score":0.09910432994365692},{"text":"Yep.","start":2565.61,"end":2566.11,"sentiment":"neutral","sentiment_score":0.15183472633361816}],"sentiment":"neutral","sentiment_score":0.05312355744995569,"num_words":19,"start":2541.6848,"end":2566.11},{"sentences":[{"text":"Yep.","start":2572.135,"end":2572.535,"sentiment":"neutral","sentiment_score":0.08643653988838196},{"text":"It's the it's same password.","start":2572.535,"end":2574.635,"sentiment":"neutral","sentiment_score":0.051946156471967694},{"text":"Yeah.","start":2575.4949,"end":2575.7349,"sentiment":"neutral","sentiment_score":0.14336612820625305},{"text":"That's right.","start":2575.7349,"end":2576.135,"sentiment":"neutral","sentiment_score":0.2361779734492302},{"text":"The same password used to log in to your email address.","start":2576.135,"end":2578.795,"sentiment":"neutral","sentiment_score":0.22852599078958685}],"sentiment":"neutral","sentiment_score":0.17378376480191945,"num_words":20,"start":2572.135,"end":2578.795},{"sentences":[{"text":"Have you just confirmed that the password is the correct one that you're using to log in?","start":2579.7349,"end":2583.675,"sentiment":"neutral","sentiment_score":0.2508152346400654},{"text":"Okay.","start":2591.49,"end":2591.8901,"sentiment":"neutral","sentiment_score":0.051341962069272995},{"text":"Yep.","start":2591.8901,"end":2592.3901,"sentiment":"neutral","sentiment_score":0.05362473055720329},{"text":"Okay.","start":2596.37,"end":2596.77,"sentiment":"neutral","sentiment_score":0.10448604822158812},{"text":"Yep.","start":2596.77,"end":2597.27,"sentiment":"neutral","sentiment_score":0.1206185221672058}],"sentiment":"neutral","sentiment_score":0.21875858342363722,"num_words":21,"start":2579.7349,"end":2597.27},{"sentences":[{"text":"Let me just double check.","start":2598.525,"end":2600.145,"sentiment":"neutral","sentiment_score":0.11702652871608735},{"text":"And was there any other settings there that you see in front of you?","start":2601.565,"end":2604.305,"sentiment":"neutral","sentiment_score":0.05465028647865568},{"text":"Yep.","start":2615.53,"end":2616.03,"sentiment":"neutral","sentiment_score":0.05286971479654312},{"text":"Yep.","start":2618.49,"end":2618.99,"sentiment":"neutral","sentiment_score":0.040640465915203094},{"text":"Yep.","start":2621.37,"end":2621.69,"sentiment":"neutral","sentiment_score":0.06539870798587799}],"sentiment":"neutral","sentiment_score":0.06859752468087456,"num_words":22,"start":2598.525,"end":2621.69},{"sentences":[{"text":"That's right.","start":2621.69,"end":2622.43,"sentiment":"neutral","sentiment_score":0.1425093710422516},{"text":"Yep.","start":2626.73,"end":2627.175,"sentiment":"neutral","sentiment_score":0.10977067798376083},{"text":"Yep.","start":2628.135,"end":2628.635,"sentiment":"neutral","sentiment_score":0.0980403646826744},{"text":"Yep.","start":2628.695,"end":2629.195,"sentiment":"neutral","sentiment_score":0.09231571853160858},{"text":"That's correct as well.","start":2631.175,"end":2632.7952,"sentiment":"neutral","sentiment_score":0.21265070885419846}],"sentiment":"neutral","sentiment_score":0.15952759318881565,"num_words":9,"start":2621.69,"end":2632.7952},{"sentences":[{"text":"Let me just double check.","start":2635.335,"end":2636.715,"sentiment":"neutral","sentiment_score":0.049147310107946394},{"text":"So all those details sounds correct, which makes you think that it may be a password issue.","start":2636.7751,"end":2641.335,"sentiment":"neutral","sentiment_score":-0.0776188141282867},{"text":"I'll just double check the logs.","start":2641.335,"end":2642.875,"sentiment":"neutral","sentiment_score":-0.0049942889212009805},{"text":"K.","start":2691.375,"end":2691.615,"sentiment":"neutral","sentiment_score":0.010905241593718529},{"text":"And you said you're connecting this through Outlook.","start":2691.615,"end":2694.0151,"sentiment":"neutral","sentiment_score":0.008686639950610697}],"sentiment":"neutral","sentiment_score":-0.02765812599918226,"num_words":37,"start":2635.335,"end":2694.0151},{"sentences":[{"text":"Is that right?","start":2694.0151,"end":2694.835,"sentiment":"neutral","sentiment_score":0.01809626817703247},{"text":"You say you're connecting the email through Outlook.","start":2697.615,"end":2699.615,"sentiment":"neutral","sentiment_score":-0.07418289314955473},{"text":"Is that right?","start":2699.615,"end":2700.15,"sentiment":"neutral","sentiment_score":-0.03244926532109579},{"text":"Yeah.","start":2700.15,"end":2700.65,"sentiment":"neutral","sentiment_score":-0.01659066043794155},{"text":"Sorry.","start":2703.19,"end":2703.67,"sentiment":"neutral","sentiment_score":-0.05222451314330101}],"sentiment":"neutral","sentiment_score":-0.044083581888116896,"num_words":16,"start":2694.0151,"end":2703.67},{"sentences":[{"text":"Yeah.","start":2703.67,"end":2703.8298,"sentiment":"neutral","sentiment_score":-0.024261530488729477},{"text":"The email that you you're trying to connect, is it just in the Outlook?","start":2703.8298,"end":2707.13,"sentiment":"neutral","sentiment_score":-0.035525706463626454},{"text":"Okay.","start":2709.3499,"end":2709.8499,"sentiment":"neutral","sentiment_score":-0.03380254656076431},{"text":"Okay.","start":2711.19,"end":2711.51,"sentiment":"neutral","sentiment_score":-0.08759810775518417},{"text":"I'm not seeing anything about the password.","start":2711.51,"end":2713.1099,"sentiment":"neutral","sentiment_score":-0.314232411129134}],"sentiment":"neutral","sentiment_score":-0.11844370638330777,"num_words":24,"start":2703.67,"end":2713.1099},{"sentences":[{"text":"Okay.","start":2713.1099,"end":2713.27,"sentiment":"neutral","sentiment_score":-0.17168940603733063},{"text":"So if you try to connect, can you see if you still get the same error?","start":2713.27,"end":2716.125,"sentiment":"neutral","sentiment_score":-0.13204434420913458},{"text":"Click continue.","start":2723.565,"end":2724.305,"sentiment":"neutral","sentiment_score":0.0108112171292305},{"text":"Yep.","start":2740.835,"end":2741.335,"sentiment":"neutral","sentiment_score":0.06916014850139618},{"text":"Yeah.","start":2741.555,"end":2741.875,"sentiment":"neutral","sentiment_score":0.05914536863565445}],"sentiment":"neutral","sentiment_score":-0.10164147438037963,"num_words":21,"start":2713.1099,"end":2741.875},{"sentences":[{"text":"Continue.","start":2741.875,"end":2742.375,"sentiment":"neutral","sentiment_score":0.056798942387104034},{"text":"Yep.","start":2742.4348,"end":2742.9348,"sentiment":"neutral","sentiment_score":0.03903505206108093},{"text":"K.","start":2750.515,"end":2750.835,"sentiment":"neutral","sentiment_score":0.041004955768585205},{"text":"Yeah.","start":2750.835,"end":2751.2349,"sentiment":"neutral","sentiment_score":0.11950021982192992},{"text":"Give that some time.","start":2751.2349,"end":2752.4548,"sentiment":"neutral","sentiment_score":0.11620554886758327}],"sentiment":"neutral","sentiment_score":0.09014517068862915,"num_words":8,"start":2741.875,"end":2752.4548},{"sentences":[{"text":"Yep.","start":2799.6648,"end":2799.9849,"sentiment":"neutral","sentiment_score":0.25134164094924927},{"text":"Just let me know how that one goes.","start":2799.9849,"end":2801.845,"sentiment":"neutral","sentiment_score":0.2687908709049225},{"text":"Is that one still loading on your end?","start":2971.58,"end":2973.84,"sentiment":"neutral","sentiment_score":0.031615658197551966},{"text":"Alright.","start":3007.78,"end":3008.28,"sentiment":"neutral","sentiment_score":0.02648605778813362},{"text":"Same error.","start":3064.78,"end":3065.6,"sentiment":"neutral","sentiment_score":-0.2636941224336624}],"sentiment":"neutral","sentiment_score":0.10768458433449268,"num_words":20,"start":2799.6648,"end":3065.6},{"sentences":[{"text":"Okay.","start":3070.54,"end":3071.04,"sentiment":"neutral","sentiment_score":0.03333033248782158},{"text":"What I might do is I can look this up a ticket for you.","start":3071.1,"end":3075.115,"sentiment":"neutral","sentiment_score":0.11360377499035426},{"text":"I'll have a team look into this and see if we can replicate this, and then we'll see if we can advise a solution on this one for you.","start":3075.115,"end":3081.6948,"sentiment":"neutral","sentiment_score":0.12841646912796745},{"text":"Yeah.","start":3084.315,"end":3084.395,"sentiment":"neutral","sentiment_score":0.09689533710479736},{"text":"Otherwise.","start":3084.395,"end":3084.895,"sentiment":"neutral","sentiment_score":0.11511919647455215}],"sentiment":"neutral","sentiment_score":0.12086685479659101,"num_words":46,"start":3070.54,"end":3084.895},{"sentences":[{"text":"It'll go to your email.","start":3090.0298,"end":3091.3098,"sentiment":"neutral","sentiment_score":0.14768263399600984},{"text":"So I'll send a ticket.","start":3091.3098,"end":3092.45,"sentiment":"neutral","sentiment_score":0.20226444005966188},{"text":"You'll then receive an email notification.","start":3092.51,"end":3094.3699,"sentiment":"neutral","sentiment_score":0.23030039419730505},{"text":"And then once we update you, you'll also receive an email letting you know of the update, and then you can just view the response there.","start":3094.75,"end":3101.085,"sentiment":"neutral","sentiment_score":0.22565015520040804},{"text":"Yep.","start":3102.925,"end":3103.425,"sentiment":"neutral","sentiment_score":0.06033342704176903}],"sentiment":"neutral","sentiment_score":0.21066919064452483,"num_words":43,"start":3090.0298,"end":3103.425},{"sentences":[{"text":"Yes.","start":3106.445,"end":3106.765,"sentiment":"neutral","sentiment_score":0.05135266482830048},{"text":"I have an account here.","start":3106.765,"end":3108.525,"sentiment":"neutral","sentiment_score":0.04935828521847725},{"text":"Let me just have a look.","start":3108.525,"end":3109.905,"sentiment":"neutral","sentiment_score":0.07420604676008224},{"text":"Can you can you provide me the support PIN?","start":3111.645,"end":3116.16,"sentiment":"neutral","sentiment_score":0.036121483685241804},{"text":"Do you have the support PIN with you?","start":3116.16,"end":3117.86,"sentiment":"neutral","sentiment_score":0.00720362295396626}],"sentiment":"neutral","sentiment_score":0.03883112787172712,"num_words":29,"start":3106.445,"end":3117.86},{"sentences":[{"text":"Let me see.","start":3122.56,"end":3123.38,"sentiment":"neutral","sentiment_score":0.017017751311262447},{"text":"I have the email that is for an airtel dot net dot a u.","start":3129.435,"end":3135.375,"sentiment":"neutral","sentiment_score":0.0000351485131042343},{"text":"Do you know what email you might have set up the account with?","start":3135.435,"end":3139.5352,"sentiment":"neutral","sentiment_score":0.015331201685162691},{"text":"So Oh, so can I just just to confirm, can I confirm who am I speaking with, Karen?","start":3141.8699,"end":3146.53,"sentiment":"neutral","sentiment_score":-0.004505311035447651},{"text":"Okay.","start":3149.79,"end":3150.03,"sentiment":"neutral","sentiment_score":-0.04638393968343735}],"sentiment":"neutral","sentiment_score":0.0025177840143442154,"num_words":49,"start":3122.56,"end":3150.03},{"sentences":[{"text":"I've got a different name on this account.","start":3150.03,"end":3151.8098,"sentiment":"neutral","sentiment_score":-0.0979553023353219},{"text":"It looks like do you know It it would be Dominico.","start":3153.55,"end":3159.105,"sentiment":"neutral","sentiment_score":-0.030324789610776035},{"text":"Do you have do you have to get in contact with her?","start":3159.325,"end":3161.805,"sentiment":"neutral","sentiment_score":-0.0845737090955178},{"text":"Because I will need to authenticate, I guess, herself on the account before I can actually set this ticket up.","start":3161.805,"end":3167.825,"sentiment":"neutral","sentiment_score":-0.06861487105488777},{"text":"Yeah.","start":3187.315,"end":3187.715,"sentiment":"neutral","sentiment_score":-0.01243237778544426}],"sentiment":"neutral","sentiment_score":-0.06763133485443316,"num_words":52,"start":3150.03,"end":3187.715},{"sentences":[{"text":"I guess the issue is that because I set up the ticket, the ticket is set up on the actual account.","start":3187.715,"end":3192.135,"sentiment":"neutral","sentiment_score":-0.1563668084286508},{"text":"And because the account is Dominica's email, it is, like, automatically sent to her.","start":3192.355,"end":3198.37,"sentiment":"neutral","sentiment_score":-0.1681798579437392},{"text":"I can look to cc your email in, but the caveat is I do still need to authenticate herself as the account holder.","start":3198.99,"end":3206.77,"sentiment":"neutral","sentiment_score":-0.11311012231137442},{"text":"So if maybe I can authenticate her with either the mobile number or her email address, then I can look this up a ticket and then add your email as as I could cc on it.","start":3207.07,"end":3217.215,"sentiment":"neutral","sentiment_score":-0.04039594220618407},{"text":"Do you yeah.","start":3219.915,"end":3221.615,"sentiment":"neutral","sentiment_score":0.05183938021461169}],"sentiment":"neutral","sentiment_score":-0.09833494412530329,"num_words":97,"start":3187.715,"end":3221.615},{"sentences":[{"text":"Are you able to maybe, like, reach out to her like, let her know if she can provide me with the authentication code that's sent to either her email or sent to her mobile number?","start":3222.0398,"end":3230.5398,"sentiment":"neutral","sentiment_score":0.07338979691267014},{"text":"Okay.","start":3240.2148,"end":3240.7148,"sentiment":"neutral","sentiment_score":0.010247234255075456},{"text":"Do you know when he might be back?","start":3242.055,"end":3244.6948,"sentiment":"neutral","sentiment_score":-0.012993213953450322},{"text":"Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up.","start":3244.6948,"end":3251.31,"sentiment":"neutral","sentiment_score":0.00033319734323483246},{"text":"Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email.","start":3252.4302,"end":3257.4102,"sentiment":"neutral","sentiment_score":-0.20561616184810796}],"sentiment":"neutral","sentiment_score":-0.02607638658361232,"num_words":94,"start":3222.0398,"end":3257.4102},{"sentences":[{"text":"Yep.","start":3263.6301,"end":3264.03,"sentiment":"neutral","sentiment_score":-0.0013581067323684692},{"text":"Yep.","start":3264.03,"end":3264.53,"sentiment":"neutral","sentiment_score":0.02610023319721222},{"text":"Yeah.","start":3270.2449,"end":3270.7449,"sentiment":"neutral","sentiment_score":0.025424251332879063},{"text":"Yeah.","start":3272.165,"end":3272.565,"sentiment":"neutral","sentiment_score":0.04172027111053467},{"text":"Give us a callback.","start":3272.565,"end":3273.545,"sentiment":"neutral","sentiment_score":0.041561128571629524}],"sentiment":"neutral","sentiment_score":0.03226639539934695,"num_words":8,"start":3263.6301,"end":3273.545},{"sentences":[{"text":"That's right.","start":3274.005,"end":3274.4849,"sentiment":"neutral","sentiment_score":0.13631702959537506},{"text":"Give us a callback on the same number, and then we'll be able to authenticate you and get that logged in to you.","start":3274.4849,"end":3279.54,"sentiment":"neutral","sentiment_score":0.12894282911134802},{"text":"Yep.","start":3285.3,"end":3285.7,"sentiment":"neutral","sentiment_score":0.11413449048995972},{"text":"No problem.","start":3285.7,"end":3286.44,"sentiment":"neutral","sentiment_score":0.2080078125},{"text":"Alright.","start":3289.3,"end":3289.62,"sentiment":"neutral","sentiment_score":0.2030141055583954}],"sentiment":"neutral","sentiment_score":0.13694770171724516,"num_words":29,"start":3274.005,"end":3289.62},{"sentences":[{"text":"Anyways, yeah, thanks for calling.","start":3289.62,"end":3291.1401,"sentiment":"positive","sentiment_score":0.45684210062026975},{"text":"If any other questions, yeah, feel free to give us a callback anytime.","start":3291.1401,"end":3294.36,"sentiment":"neutral","sentiment_score":0.11664368842656796},{"text":"Alright.","start":3296.783,"end":3297.283,"sentiment":"positive","sentiment_score":0.4931812286376953},{"text":"No problem.","start":3298.463,"end":3298.9429,"sentiment":"neutral","sentiment_score":0.1746959686279297},{"text":"Alright.","start":3298.9429,"end":3299.263,"sentiment":"positive","sentiment_score":0.36553046107292175}],"sentiment":"neutral","sentiment_score":0.22766736725514586,"num_words":22,"start":3289.62,"end":3299.263},{"sentences":[{"text":"All the best.","start":3299.263,"end":3299.823,"sentiment":"positive","sentiment_score":0.5857199430465698},{"text":"Bye bye.","start":3299.823,"end":3300.463,"sentiment":"neutral","sentiment_score":0.2731289863586426},{"text":"You too.","start":3300.463,"end":3301.203,"sentiment":"neutral","sentiment_score":0.09078345447778702}],"sentiment":"positive","sentiment_score":0.35499781583036694,"num_words":7,"start":3299.263,"end":3301.203}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Ventra IP Australia, the best value domain names for you and your business. For technical support on an existing product or service, please press 1. For general inquiries, including product information or sales, please press 2. Or to make a payment or an inquiry about an invoice, please press 3. Thank you.\n\nWe are transferring you to one of our technical team members now. Please make sure you're in front of the computer and, where possible, logged in to your VIP Control account at vipcontrol.com.au. Giving us your account number will enable us to help you sooner. Your account number can be found in VIP Control under my profile or on any invoice. If you have your account number, please press 1.\n\nIf you do not have your account number, please press 2. Please note that all calls are recorded and may be monitored for quality and coaching purposes. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes.\n\nAsk one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five.\n\nBringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account?\n\nOur team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business.\n\nAnd with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today.\n\nYour position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting.\n\nDid you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before.\n\nWith our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes.\n\nHead to vipcontrol.com.au to submit an eticket today. Your position Thank you for calling Venture IP. This is Ray speaking. How can I help? Hello.\n\nThis is Ray from Venture IP. Hello? This is Ray from Venture IP. Hello? Just checking if you're still on the line there.\n\nYes. Yes.\n\nChannel 0: Hello?\n\nChannel 1: Hi. This is Ray from Venture IP.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen, from Airtel. I'm calling, to just raise a concern regarding our email account.\n\nChannel 1: Yep.\n\nChannel 0: We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in.\n\nChannel 1: Okay. Yep. So we actually\n\nChannel 0: Mhmm.\n\nChannel 1: recently just had an issue with the emails. We've just recently resolved this within the last, say, fifteen minutes. Basically, to to fix it, what you need to do is just go to your browser. So for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser. If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies.\n\nSo it's COOKIES. Once they've been cleared, you should be able to log in without any issues.\n\nChannel 0: Okay. But, actually, we're using Outlook application. We're not using browser, but\n\nChannel 1: Oh,\n\nChannel 0: this\n\nChannel 1: okay.\n\nChannel 0: That is fine.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: believe the issue would still be connected. Yep. In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect? Or\n\nChannel 0: Sorry?\n\nChannel 1: is it, like what kind of error are you getting? Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message?\n\nChannel 0: Actually, I do. It has an error message. Hang on. Let me have a look.\n\nChannel 1: Yep.\n\nChannel 0: I'll screenshot it. So it says sign in failed. Please try again in a few minutes. You may need an app password. But after\n\nChannel 1: Okay.\n\nChannel 0: trying it, after a few minutes, still the same error.\n\nChannel 1: Alright. Let me see. I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in. That'll just ensure that the email in the settings is all synced correctly. It might it sounds like maybe the settings have just kind of gotten a bit out of sync.\n\nAre you familiar with how to remove, like, the email account from Outlook?\n\nChannel 0: Actually, I already deleted the this account\n\nChannel 1: Yep.\n\nChannel 0: and\n\nChannel 1: And\n\nChannel 0: try\n\nChannel 1: then\n\nChannel 0: to, yeah, log\n\nChannel 1: yeah.\n\nChannel 0: it\n\nChannel 1: Try to\n\nChannel 0: in.\n\nChannel 1: add it back in. Yep.\n\nChannel 0: Yeah. But after trying it, yeah, this receiving the same error still.\n\nChannel 1: Okay. Can you try to add it back in with me over the phone? I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in.\n\nChannel 0: Okay. So I'm going to add account again now?\n\nChannel 1: Yes. Just add the account back in.\n\nChannel 0: Okay. Let me just type in the email. It's adding account now. Loading.\n\nChannel 1: Okay. No worries. Let me know how that one goes.\n\nChannel 0: It says sync your IMAP account. To add your\n\nChannel 1: Yep.\n\nChannel 0: IMAP account to Outlook, we need to sync your emails to the Microsoft cloud. Any contacts and events you create in Outlook will be saved to the Microsoft cloud. Will I just click continue?\n\nChannel 1: Click continue. Yep.\n\nChannel 0: Okay. Waiting for your email provider loading now.\n\nChannel 1: Yep. Is that all still connecting on your end? Or\n\nChannel 0: It's still loading.\n\nChannel 1: okay. No worries. Just give that some time. Is that still loading on your end?\n\nChannel 0: It says the same error. Sign in failed. Please try again in a few minutes. You may need an app password. Then it has troubleshooting.\n\nContinue advanced setup.\n\nChannel 1: Can you click on event setup?\n\nChannel 0: Okay. It says select your email provider, Microsoft three six five, Outlook, Gmail, Yahoo, iCloud, IMAP, POP.\n\nChannel 1: Can you click on IMAP?\n\nChannel 0: Okay. It asking a password again?\n\nChannel 1: Yep. So put in your password\n\nChannel 0: Okay.\n\nChannel 1: for that email.\n\nChannel 0: Then IMAP incoming server that is already provided.\n\nChannel 1: What what is this what is it it's calling showing? What is it showing right now?\n\nChannel 0: Mail dot airtel dot net dot a u.\n\nChannel 1: M dot sorry. Can you spell that out for me? I'll just double check on it.\n\nChannel 0: Okay. It's m a I\n\nChannel 1: Yeah.\n\nChannel 0: l\n\nChannel 1: Yeah.\n\nChannel 0: dot a I r t\n\nChannel 1: Yep.\n\nChannel 0: e l dot n e t dot\n\nChannel 1: Yep.\n\nChannel 0: a u. And then it has port number nine nine three.\n\nChannel 1: So just to confirm, was it mail dot a I r p\n\nChannel 0: Mhmm.\n\nChannel 1: e l l,\n\nChannel 0: Just\n\nChannel 1: r\n\nChannel 0: one l, single l.\n\nChannel 1: il. A a I\n\nChannel 0: Mhmm.\n\nChannel 1: r p e l dot net dot a u.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: K. Let me just double check. I'm not finding a record here. So it's airtel, a I r p l, dot net dot a u.\n\nChannel 0: So is that mean the IMAP incoming server is incorrect?\n\nChannel 1: I I think it might be incorrect. What's the full email address that you're trying to set up?\n\nChannel 0: It's support@airtel.net.au.\n\nChannel 1: And how do you spell that?\n\nChannel 0: S u, p p,\n\nChannel 1: Yep.\n\nChannel 0: o\n\nChannel 1: Yep.\n\nChannel 0: r t at\n\nChannel 1: Yep. Yep.\n\nChannel 0: airtel, a I r t\n\nChannel 1: Yep.\n\nChannel 0: e l, dot net\n\nChannel 1: Yep.\n\nChannel 0: dot a u.\n\nChannel 1: K. One moment. So okay. Yep. That looks correct.\n\nNo worries. So mail dot airtel dot net dot a u. Yeah. And can you run me through the other thing? So it's 993 for the port number.\n\nChannel 0: Yeah. And secure connection type SSL slash TLS recommended,\n\nChannel 1: Yep. Yep.\n\nChannel 0: then SMTP configuration. SMTP username is support@airtel.net.au.\n\nChannel 1: Yep.\n\nChannel 0: SMTP password, is this the same password that\n\nChannel 1: Yep. It's\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: email I'm trying\n\nChannel 1: it's same\n\nChannel 0: to\n\nChannel 1: password.\n\nChannel 0: look?\n\nChannel 1: Yeah. That's right. The same password used to log in to your email address. Have you just confirmed that the password is the correct one that you're using to log in?\n\nChannel 0: Yeah. Actually, this is already a new one because my supervisor changed\n\nChannel 1: Okay. Yep.\n\nChannel 0: it when we tried to logging in.\n\nChannel 1: Okay. Yep. Let me just double check. And was there any other settings there that you see in front of you?\n\nChannel 0: SMTP outgoing server. Same with the in go I think same with incoming mail\n\nChannel 1: Yep.\n\nChannel 0: dot airtel dot net dot a u. Then\n\nChannel 1: Yep.\n\nChannel 0: port number is four six five,\n\nChannel 1: Yep. That's right.\n\nChannel 0: then secure connection type, same SSL slash TLS\n\nChannel 1: Yep.\n\nChannel 0: recommended.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: That's correct as well. Let me just double check. So all those details sounds correct, which makes you think that it may be a password issue. I'll just double check the logs.\n\nChannel 0: Okay.\n\nChannel 1: K. And you said you're connecting this through Outlook. Is that right?\n\nChannel 0: I'm sorry.\n\nChannel 1: You say you're connecting the email through Outlook. Is that right? Yeah.\n\nChannel 0: Connecting email.\n\nChannel 1: Sorry. Yeah. The email that you you're trying to connect, is it just in the Outlook?\n\nChannel 0: Yeah. Outlook application.\n\nChannel 1: Okay. Okay. I'm not seeing anything about the password. Okay. So if you try to connect, can you see if you still get the same error?\n\nChannel 0: Yes. So I'll click continue now.\n\nChannel 1: Click continue.\n\nChannel 0: Mhmm. Okay. Sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud. Any contacts and events you create in Outlook will be saved to the Microsoft Cloud.\n\nContinue.\n\nChannel 1: Yep. Yeah. Continue. Yep.\n\nChannel 0: Mhmm. It's now loading. Waiting for your email provider.\n\nChannel 1: K. Yeah. Give that some time.\n\nChannel 0: Okay.\n\nChannel 1: Yep. Just let me know how that one goes.\n\nChannel 0: Sure. It's still loading.\n\nChannel 1: Is that one still loading on your end?\n\nChannel 0: Yeah. It's still loading.\n\nChannel 1: Alright.\n\nChannel 0: It's done, but the same error. Sign in failed.\n\nChannel 1: Same error.\n\nChannel 0: This weekend, yeah, in a few minutes, you may need an app password.\n\nChannel 1: Okay. What I might do is I can look this up a ticket for you. I'll have a team look into this and see if we can replicate this, and then we'll see if we can advise a solution on this one for you.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah. Otherwise.\n\nChannel 0: Yeah. How can I get an update about that, if ever?\n\nChannel 1: It'll go to your email. So I'll send a ticket. You'll then receive an email notification. And then once we update you, you'll also receive an email letting you know of the update, and then you can just view the response there.\n\nChannel 0: Okay. Sure. But\n\nChannel 1: Yep.\n\nChannel 0: do you already have my email? Or\n\nChannel 1: Yes. I have an account here. Let me just have a look. Can you can\n\nChannel 0: okay.\n\nChannel 1: you provide me the support PIN? Do you have the support PIN with you? Let me see.\n\nChannel 0: Is it okay if on my direct email instead?\n\nChannel 1: I have the email that is for an airtel\n\nChannel 0: Mhmm.\n\nChannel 1: dot net dot a u. Do you know what email you might have set up the account with? So Oh, so can I just just to confirm, can I confirm who am I speaking with, Karen?\n\nChannel 0: Moraine.\n\nChannel 1: Okay. I've got a different name on this account.\n\nChannel 0: Okay.\n\nChannel 1: It looks like\n\nChannel 0: Is\n\nChannel 1: do\n\nChannel 0: it\n\nChannel 1: you know\n\nChannel 0: Domenico?\n\nChannel 1: It it would be Dominico. Do you have do you have to get in contact with her? Because I will need to authenticate,\n\nChannel 0: Yep.\n\nChannel 1: I guess, herself on the account before I can actually set this ticket up.\n\nChannel 0: Yeah. That's our supervisor, but sometimes he's busy. He might not inform me if ever you update me about this. So is it okay if I provide my personal email instead? The ma maureen@eartho.net.au?\n\nChannel 1: Yeah. I guess the issue is that because I set up the ticket, the ticket is set up on the actual account. And because the account is Dominica's email, it is, like, automatically sent to her. I can look to cc your email in, but the caveat is I do still need to authenticate herself as the account holder. So if maybe I can authenticate her with either the mobile number or her email address, then I can look this up a ticket and then add your email as as I could cc on it.\n\nDo you yeah. Are you able to maybe, like, reach out to her like, let her know if she can provide me with the authentication code that's sent to either her email or sent to her mobile number?\n\nChannel 0: Actually, he's out of the office right now, so he's almost able to reach him out.\n\nChannel 1: Okay. Do you know when he might be back? Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up. Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email.\n\nChannel 0: Okay. I think I'm going to inform him\n\nChannel 1: Yep.\n\nChannel 0: instead.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Then suggest that give you a callback. Give this callback\n\nChannel 1: Yeah.\n\nChannel 0: a number if yeah. To\n\nChannel 1: Yeah.\n\nChannel 0: confirm.\n\nChannel 1: Give us a callback.\n\nChannel 0: Okay.\n\nChannel 1: That's right. Give us a callback on the same number, and then we'll\n\nChannel 0: Okay.\n\nChannel 1: be able to authenticate you and get that logged in to you.\n\nChannel 0: Sure. Or just message him right now.\n\nChannel 1: Yep. No problem.\n\nChannel 0: Okay. That's it.\n\nChannel 1: Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Anyways, yeah, thanks for calling. If any other questions, yeah, feel free to give us a callback anytime.\n\nChannel 0: Yeah. Okay. Sure. Thank you so much\n\nChannel 1: Alright.\n\nChannel 0: for your help.\n\nChannel 1: No\n\nChannel 0: Bye.\n\nChannel 1: problem.\n\nChannel 0: Have\n\nChannel 1: Alright.\n\nChannel 0: a great\n\nChannel 1: All the\n\nChannel 0: day.\n\nChannel 1: best. Bye bye. You too.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ventra IP Australia, the best value domain names for you and your business.","start":1.1999999,"end":7.06,"sentiment":"positive","sentiment_score":0.6095396963989034},{"text":"For technical support on an existing product or service, please press 1.","start":8.08,"end":12.74,"sentiment":"neutral","sentiment_score":0.12076700137307246},{"text":"For general inquiries, including product information or sales, please press 2.","start":13.045,"end":18.185,"sentiment":"neutral","sentiment_score":0.046384524892676963},{"text":"Or to make a payment or an inquiry about an invoice, please press 3.","start":18.405,"end":22.665,"sentiment":"neutral","sentiment_score":0.050384498733494966},{"text":"Thank 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staff for more information or visit ventraip.com.au/business-hosting.","start":1458.785,"end":1467.24,"sentiment":"neutral","sentiment_score":0.10758040168068626},{"text":"Did you know you can submit an eticket from your VIP control account?","start":1559.01,"end":1562.95,"sentiment":"neutral","sentiment_score":0.05434877396776126},{"text":"Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes.","start":1563.405,"end":1569.265,"sentiment":"neutral","sentiment_score":0.10192209407687187}],"sentiment":"neutral","sentiment_score":0.17417932704907574,"channel":1,"num_words":73,"start":1446.26,"end":1569.265},{"sentences":[{"text":"Head to vipcontrol.com.au to submit an eticket today.","start":1569.485,"end":1574.0651,"sentiment":"neutral","sentiment_score":0.08380860462784767},{"text":"Your position Thank you for calling Venture IP.","start":1664.9199,"end":1668.84,"sentiment":"neutral","sentiment_score":0.2506368006579578},{"text":"This is Ray speaking.","start":1668.84,"end":1669.72,"sentiment":"neutral","sentiment_score":0.20780302956700325},{"text":"How can I help?","start":1669.72,"end":1670.62,"sentiment":"neutral","sentiment_score":0.2515106573700905},{"text":"Hello.","start":1675.855,"end":1676.255,"sentiment":"neutral","sentiment_score":0.03552459552884102}],"sentiment":"neutral","sentiment_score":0.1819337034225464,"channel":1,"num_words":25,"start":1569.485,"end":1676.255},{"sentences":[{"text":"This is Ray from Venture IP.","start":1676.255,"end":1678.595,"sentiment":"neutral","sentiment_score":0.0311531654248635},{"text":"Hello?","start":1693.39,"end":1693.89,"sentiment":"neutral","sentiment_score":0.020013872534036636},{"text":"This is Ray from Venture IP.","start":1694.35,"end":1696.9299,"sentiment":"neutral","sentiment_score":0.028303777799010277},{"text":"Hello?","start":1797.53,"end":1798.03,"sentiment":"neutral","sentiment_score":0.004284135065972805},{"text":"Just checking if you're still on the line there.","start":1798.25,"end":1800.03,"sentiment":"neutral","sentiment_score":-0.01705777169101768}],"sentiment":"neutral","sentiment_score":0.009892161814090998,"channel":1,"num_words":23,"start":1676.255,"end":1800.03},{"sentences":[{"text":"Yes.","start":1801.45,"end":1801.95,"sentiment":"neutral","sentiment_score":0.02664833888411522},{"text":"Yes.","start":1802.33,"end":1802.83,"sentiment":"neutral","sentiment_score":0.02052270621061325}],"sentiment":"neutral","sentiment_score":0.023585522547364235,"channel":1,"num_words":2,"start":1801.45,"end":1802.83},{"sentences":[{"text":"Hello?","start":1806.15,"end":1806.65,"sentiment":"neutral","sentiment_score":0.005337321199476719}],"sentiment":"neutral","sentiment_score":0.005337321199476719,"channel":0,"num_words":1,"start":1806.15,"end":1806.65},{"sentences":[{"text":"Hi.","start":1807.61,"end":1807.93,"sentiment":"neutral","sentiment_score":0.0032727601937949657},{"text":"This is Ray from Venture IP.","start":1807.93,"end":1809.79,"sentiment":"neutral","sentiment_score":0.04295369051396847}],"sentiment":"neutral","sentiment_score":0.03728498618251511,"channel":1,"num_words":7,"start":1807.61,"end":1809.79},{"sentences":[{"text":"Yes.","start":1811.005,"end":1811.245,"sentiment":"neutral","sentiment_score":0.08968082070350647},{"text":"Hello.","start":1811.245,"end":1811.745,"sentiment":"neutral","sentiment_score":0.1216479167342186},{"text":"Good morning.","start":1812.125,"end":1812.765,"sentiment":"neutral","sentiment_score":0.30688415467739105},{"text":"This is Maureen, from Airtel.","start":1813.005,"end":1815.745,"sentiment":"neutral","sentiment_score":0.13177234828472137},{"text":"I'm calling, to just raise a concern regarding our email account.","start":1817.645,"end":1821.745,"sentiment":"neutral","sentiment_score":0.010776718739758839}],"sentiment":"neutral","sentiment_score":0.08012513471767306,"channel":0,"num_words":20,"start":1811.005,"end":1821.745},{"sentences":[{"text":"Yep.","start":1822.515,"end":1823.015,"sentiment":"neutral","sentiment_score":-0.07001610100269318}],"sentiment":"neutral","sentiment_score":-0.07001610100269318,"channel":1,"num_words":1,"start":1822.515,"end":1823.015},{"sentences":[{"text":"We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in.","start":1822.62,"end":1831.84,"sentiment":"negative","sentiment_score":-0.3605440459572352}],"sentiment":"negative","sentiment_score":-0.3605440459572352,"channel":0,"num_words":26,"start":1822.62,"end":1831.84},{"sentences":[{"text":"Okay.","start":1833.5,"end":1833.82,"sentiment":"neutral","sentiment_score":-0.024707291275262833},{"text":"Yep.","start":1833.82,"end":1834.2999,"sentiment":"neutral","sentiment_score":0.015488024801015854},{"text":"So we actually","start":1834.2999,"end":1835.0199,"sentiment":"neutral","sentiment_score":-0.04792669663826624}],"sentiment":"neutral","sentiment_score":-0.030599871277809144,"channel":1,"num_words":5,"start":1833.5,"end":1835.0199},{"sentences":[{"text":"Mhmm.","start":1834.7001,"end":1835.2001,"sentiment":"neutral","sentiment_score":-0.04219992086291313}],"sentiment":"neutral","sentiment_score":-0.04219992086291313,"channel":0,"num_words":1,"start":1834.7001,"end":1835.2001},{"sentences":[{"text":"recently just had an issue with the emails.","start":1835.0199,"end":1837.44,"sentiment":"neutral","sentiment_score":-0.21857887506484985},{"text":"We've just recently resolved this within the last, say, fifteen minutes.","start":1838.1399,"end":1841.625,"sentiment":"neutral","sentiment_score":-0.0013959441672671926},{"text":"Basically, to to fix it, what you need to do is just go to your browser.","start":1842.4049,"end":1846.8049,"sentiment":"neutral","sentiment_score":-0.004552211845293641},{"text":"So for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser.","start":1846.8049,"end":1853.705,"sentiment":"neutral","sentiment_score":-0.004525855264585951},{"text":"If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies.","start":1855.4099,"end":1863.01,"sentiment":"neutral","sentiment_score":0.018935803267540352}],"sentiment":"neutral","sentiment_score":-0.014461922408132762,"channel":1,"num_words":91,"start":1835.0199,"end":1863.01},{"sentences":[{"text":"So it's COOKIES.","start":1863.01,"end":1865.11,"sentiment":"neutral","sentiment_score":0.09955797841151555},{"text":"Once they've been cleared, you should be able to log in without any issues.","start":1865.33,"end":1868.685,"sentiment":"neutral","sentiment_score":0.1456280712570463}],"sentiment":"neutral","sentiment_score":0.13749805487254085,"channel":1,"num_words":17,"start":1863.01,"end":1868.685},{"sentences":[{"text":"Okay.","start":1869.915,"end":1870.415,"sentiment":"neutral","sentiment_score":0.013098666444420816},{"text":"But, actually, we're using Outlook application.","start":1870.555,"end":1874.0951,"sentiment":"neutral","sentiment_score":-0.022204590340455372},{"text":"We're not using browser, but","start":1875.035,"end":1877.5951,"sentiment":"neutral","sentiment_score":-0.05112926475703716}],"sentiment":"neutral","sentiment_score":-0.03131459994862477,"channel":0,"num_words":12,"start":1869.915,"end":1877.5951},{"sentences":[{"text":"Oh,","start":1877.5651,"end":1877.805,"sentiment":"neutral","sentiment_score":0.0421755388379097}],"sentiment":"neutral","sentiment_score":0.0421755388379097,"channel":1,"num_words":1,"start":1877.5651,"end":1877.805},{"sentences":[{"text":"this","start":1877.5951,"end":1877.8351,"sentiment":"neutral","sentiment_score":0.06140642240643501}],"sentiment":"neutral","sentiment_score":0.06140642240643501,"channel":0,"num_words":1,"start":1877.5951,"end":1877.8351},{"sentences":[{"text":"okay.","start":1877.805,"end":1878.305,"sentiment":"neutral","sentiment_score":0.10620487481355669}],"sentiment":"neutral","sentiment_score":0.10620487481355669,"channel":1,"num_words":1,"start":1877.805,"end":1878.305},{"sentences":[{"text":"That is fine.","start":1878.0751,"end":1878.97,"sentiment":"neutral","sentiment_score":0.17066420118014017}],"sentiment":"neutral","sentiment_score":0.17066420118014017,"channel":0,"num_words":3,"start":1878.0751,"end":1878.97},{"sentences":[{"text":"I","start":1878.925,"end":1879.2451,"sentiment":"neutral","sentiment_score":0.03002998977899551}],"sentiment":"neutral","sentiment_score":0.03002998977899551,"channel":1,"num_words":1,"start":1878.925,"end":1879.2451},{"sentences":[{"text":"Mhmm.","start":1878.97,"end":1879.47,"sentiment":"neutral","sentiment_score":-0.00885074120014906}],"sentiment":"neutral","sentiment_score":-0.00885074120014906,"channel":0,"num_words":1,"start":1878.97,"end":1879.47},{"sentences":[{"text":"believe the issue would still be connected.","start":1879.2451,"end":1881.425,"sentiment":"neutral","sentiment_score":-0.10483892049108233},{"text":"Yep.","start":1881.645,"end":1881.9651,"sentiment":"neutral","sentiment_score":0.008036686107516289},{"text":"In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect?","start":1881.9651,"end":1888.86,"sentiment":"neutral","sentiment_score":-0.14635169293199266},{"text":"Or","start":1888.86,"end":1889.36,"sentiment":"neutral","sentiment_score":-0.1731351613998413}],"sentiment":"neutral","sentiment_score":-0.1350491438060999,"channel":1,"num_words":37,"start":1879.2451,"end":1889.36},{"sentences":[{"text":"Sorry?","start":1892.33,"end":1892.83,"sentiment":"neutral","sentiment_score":-0.21542567014694217}],"sentiment":"neutral","sentiment_score":-0.21542567014694217,"channel":0,"num_words":1,"start":1892.33,"end":1892.83},{"sentences":[{"text":"is it, like what kind of error are you getting?","start":1893.98,"end":1896.0599,"sentiment":"neutral","sentiment_score":-0.2737573370337486},{"text":"Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message?","start":1896.0599,"end":1900.265,"sentiment":"neutral","sentiment_score":-0.1962894463822955}],"sentiment":"neutral","sentiment_score":-0.22127908852792555,"channel":1,"num_words":31,"start":1893.98,"end":1900.265},{"sentences":[{"text":"Actually, I do.","start":1902.145,"end":1903.2849,"sentiment":"neutral","sentiment_score":-0.07364282136162122},{"text":"It has an error message.","start":1903.6649,"end":1905.1849,"sentiment":"neutral","sentiment_score":-0.2348821848630905},{"text":"Hang on.","start":1905.1849,"end":1905.745,"sentiment":"neutral","sentiment_score":-0.1054963544011116},{"text":"Let me have a look.","start":1905.745,"end":1906.965,"sentiment":"neutral","sentiment_score":-0.022078604996204378}],"sentiment":"neutral","sentiment_score":-0.11444834147890409,"channel":0,"num_words":15,"start":1902.145,"end":1906.965},{"sentences":[{"text":"Yep.","start":1907.605,"end":1908.105,"sentiment":"neutral","sentiment_score":0.03106154501438141}],"sentiment":"neutral","sentiment_score":0.03106154501438141,"channel":1,"num_words":1,"start":1907.605,"end":1908.105},{"sentences":[{"text":"I'll screenshot it.","start":1907.97,"end":1909.27,"sentiment":"neutral","sentiment_score":-0.03532609591881434},{"text":"So it says sign in failed.","start":1909.5701,"end":1912.63,"sentiment":"neutral","sentiment_score":-0.23377572248379389},{"text":"Please try again in a few minutes.","start":1912.6901,"end":1914.39,"sentiment":"neutral","sentiment_score":-0.21009636563914164},{"text":"You may need an app password.","start":1914.6901,"end":1916.15,"sentiment":"neutral","sentiment_score":-0.15629524240891138},{"text":"But after","start":1917.41,"end":1918.21,"sentiment":"neutral","sentiment_score":-0.1308680959045887}],"sentiment":"neutral","sentiment_score":-0.17411728451649347,"channel":0,"num_words":24,"start":1907.97,"end":1918.21},{"sentences":[{"text":"Okay.","start":1918.0,"end":1918.5,"sentiment":"neutral","sentiment_score":-0.0955970659852028}],"sentiment":"neutral","sentiment_score":-0.0955970659852028,"channel":1,"num_words":1,"start":1918.0,"end":1918.5},{"sentences":[{"text":"trying it, after a few minutes, still the same error.","start":1918.21,"end":1921.75,"sentiment":"neutral","sentiment_score":-0.23727511167526244}],"sentiment":"neutral","sentiment_score":-0.23727511167526244,"channel":0,"num_words":10,"start":1918.21,"end":1921.75},{"sentences":[{"text":"Alright.","start":1923.84,"end":1924.24,"sentiment":"neutral","sentiment_score":-0.0027170393150299788},{"text":"Let me see.","start":1924.24,"end":1924.88,"sentiment":"neutral","sentiment_score":-0.02125883350769679},{"text":"I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in.","start":1924.88,"end":1934.095,"sentiment":"neutral","sentiment_score":-0.0029744521333751354},{"text":"That'll just ensure that the email in the settings is all synced correctly.","start":1934.095,"end":1939.055,"sentiment":"neutral","sentiment_score":0.1708132836681146},{"text":"It might it sounds like maybe the settings have just kind of gotten a bit out of sync.","start":1939.055,"end":1943.16,"sentiment":"neutral","sentiment_score":-0.2908853060669369}],"sentiment":"neutral","sentiment_score":-0.046764901202336395,"channel":1,"num_words":68,"start":1923.84,"end":1943.16},{"sentences":[{"text":"Are you familiar with how to remove, like, the email account from Outlook?","start":1943.78,"end":1947.0,"sentiment":"neutral","sentiment_score":-0.0450167627288745}],"sentiment":"neutral","sentiment_score":-0.0450167627288745,"channel":1,"num_words":13,"start":1943.78,"end":1947.0},{"sentences":[{"text":"Actually, I already deleted the this account","start":1949.455,"end":1952.6749,"sentiment":"neutral","sentiment_score":-0.11631844405617033}],"sentiment":"neutral","sentiment_score":-0.11631844405617033,"channel":0,"num_words":7,"start":1949.455,"end":1952.6749},{"sentences":[{"text":"Yep.","start":1953.54,"end":1954.04,"sentiment":"neutral","sentiment_score":-0.051237400621175766}],"sentiment":"neutral","sentiment_score":-0.051237400621175766,"channel":1,"num_words":1,"start":1953.54,"end":1954.04},{"sentences":[{"text":"and","start":1954.335,"end":1954.735,"sentiment":"neutral","sentiment_score":-0.034471139311790466}],"sentiment":"neutral","sentiment_score":-0.034471139311790466,"channel":0,"num_words":1,"start":1954.335,"end":1954.735},{"sentences":[{"text":"And","start":1954.66,"end":1954.8201,"sentiment":"neutral","sentiment_score":-0.024295631796121597}],"sentiment":"neutral","sentiment_score":-0.024295631796121597,"channel":1,"num_words":1,"start":1954.66,"end":1954.8201},{"sentences":[{"text":"try","start":1954.735,"end":1954.975,"sentiment":"neutral","sentiment_score":-0.02138825505971909}],"sentiment":"neutral","sentiment_score":-0.02138825505971909,"channel":0,"num_words":1,"start":1954.735,"end":1954.975},{"sentences":[{"text":"then","start":1954.8201,"end":1955.3201,"sentiment":"neutral","sentiment_score":-0.011421147733926771}],"sentiment":"neutral","sentiment_score":-0.011421147733926771,"channel":1,"num_words":1,"start":1954.8201,"end":1955.3201},{"sentences":[{"text":"to, yeah, log","start":1954.975,"end":1957.375,"sentiment":"neutral","sentiment_score":-0.03572561467687289}],"sentiment":"neutral","sentiment_score":-0.03572561467687289,"channel":0,"num_words":3,"start":1954.975,"end":1957.375},{"sentences":[{"text":"yeah.","start":1957.145,"end":1957.465,"sentiment":"neutral","sentiment_score":-0.02887384593486786}],"sentiment":"neutral","sentiment_score":-0.02887384593486786,"channel":1,"num_words":1,"start":1957.145,"end":1957.465},{"sentences":[{"text":"it","start":1957.375,"end":1957.695,"sentiment":"neutral","sentiment_score":-0.03788425400853157}],"sentiment":"neutral","sentiment_score":-0.03788425400853157,"channel":0,"num_words":1,"start":1957.375,"end":1957.695},{"sentences":[{"text":"Try to","start":1957.465,"end":1957.945,"sentiment":"neutral","sentiment_score":-0.025304251350462437}],"sentiment":"neutral","sentiment_score":-0.025304251350462437,"channel":1,"num_words":2,"start":1957.465,"end":1957.945},{"sentences":[{"text":"in.","start":1957.695,"end":1958.195,"sentiment":"neutral","sentiment_score":-0.019150083884596825}],"sentiment":"neutral","sentiment_score":-0.019150083884596825,"channel":0,"num_words":1,"start":1957.695,"end":1958.195},{"sentences":[{"text":"add it back in.","start":1957.945,"end":1959.065,"sentiment":"neutral","sentiment_score":-0.022252624621614814},{"text":"Yep.","start":1959.065,"end":1959.565,"sentiment":"neutral","sentiment_score":0.0067700594663619995}],"sentiment":"neutral","sentiment_score":-0.016448087804019452,"channel":1,"num_words":5,"start":1957.945,"end":1959.565},{"sentences":[{"text":"Yeah.","start":1959.455,"end":1959.955,"sentiment":"neutral","sentiment_score":-0.05447500944137573},{"text":"But after trying it, yeah, this receiving the same error still.","start":1960.335,"end":1965.04,"sentiment":"negative","sentiment_score":-0.36265692114830017}],"sentiment":"negative","sentiment_score":-0.3369750951727231,"channel":0,"num_words":12,"start":1959.455,"end":1965.04},{"sentences":[{"text":"Okay.","start":1967.385,"end":1967.705,"sentiment":"neutral","sentiment_score":-0.019260074943304065},{"text":"Can you try to add it back in with me over the phone?","start":1967.705,"end":1970.025,"sentiment":"neutral","sentiment_score":0.14187267709236878},{"text":"I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in.","start":1970.025,"end":1975.78,"sentiment":"neutral","sentiment_score":0.21294287219643593}],"sentiment":"neutral","sentiment_score":0.18251878052557768,"channel":1,"num_words":38,"start":1967.385,"end":1975.78},{"sentences":[{"text":"Okay.","start":1977.295,"end":1977.795,"sentiment":"neutral","sentiment_score":0.10215549170970915},{"text":"So I'm going to add account again now?","start":1978.175,"end":1980.915,"sentiment":"neutral","sentiment_score":0.08833697251975536}],"sentiment":"neutral","sentiment_score":0.08987236354086134,"channel":0,"num_words":9,"start":1977.295,"end":1980.915},{"sentences":[{"text":"Yes.","start":1981.6799,"end":1982.0,"sentiment":"neutral","sentiment_score":0.15932196378707886},{"text":"Just add the account back in.","start":1982.0,"end":1983.62,"sentiment":"neutral","sentiment_score":0.151948610941569}],"sentiment":"neutral","sentiment_score":0.15300194706235612,"channel":1,"num_words":7,"start":1981.6799,"end":1983.62},{"sentences":[{"text":"Okay.","start":1984.495,"end":1984.995,"sentiment":"neutral","sentiment_score":0.15583306550979614},{"text":"Let me just type in the email.","start":1991.3099,"end":1994.37,"sentiment":"neutral","sentiment_score":0.13041673174926213},{"text":"It's adding account now.","start":2017.055,"end":2018.995,"sentiment":"neutral","sentiment_score":0.14296597987413406},{"text":"Loading.","start":2019.08,"end":2019.58,"sentiment":"neutral","sentiment_score":0.11687779426574708}],"sentiment":"neutral","sentiment_score":0.13519168473207033,"channel":0,"num_words":13,"start":1984.495,"end":2019.58},{"sentences":[{"text":"Okay.","start":2020.4751,"end":2020.9551,"sentiment":"neutral","sentiment_score":0.12968778610229492},{"text":"No worries.","start":2020.9551,"end":2021.435,"sentiment":"neutral","sentiment_score":0.1818668618798256},{"text":"Let me know how that one goes.","start":2021.435,"end":2023.055,"sentiment":"neutral","sentiment_score":0.20867076303277696}],"sentiment":"neutral","sentiment_score":0.19541168510913848,"channel":1,"num_words":10,"start":2020.4751,"end":2023.055},{"sentences":[{"text":"It says sync your IMAP account.","start":2045.76,"end":2048.02,"sentiment":"neutral","sentiment_score":0.16340946902831396},{"text":"To add your","start":2048.56,"end":2049.2,"sentiment":"neutral","sentiment_score":0.1662432700395584}],"sentiment":"neutral","sentiment_score":0.16435406936539543,"channel":0,"num_words":9,"start":2045.76,"end":2049.2},{"sentences":[{"text":"Yep.","start":2049.035,"end":2049.535,"sentiment":"neutral","sentiment_score":0.16661569476127625}],"sentiment":"neutral","sentiment_score":0.16661569476127625,"channel":1,"num_words":1,"start":2049.035,"end":2049.535},{"sentences":[{"text":"IMAP account to Outlook, we need to sync your emails to the Microsoft cloud.","start":2049.2,"end":2053.7,"sentiment":"neutral","sentiment_score":0.17256517921175277},{"text":"Any contacts and events you create in Outlook will be saved to the Microsoft cloud.","start":2054.08,"end":2058.82,"sentiment":"neutral","sentiment_score":0.1701373875141144},{"text":"Will I just click continue?","start":2059.475,"end":2061.0151,"sentiment":"neutral","sentiment_score":0.06122841238975525}],"sentiment":"neutral","sentiment_score":0.15512104069485383,"channel":0,"num_words":34,"start":2049.2,"end":2061.0151},{"sentences":[{"text":"Click continue.","start":2061.6401,"end":2062.4402,"sentiment":"neutral","sentiment_score":0.029904473572969437},{"text":"Yep.","start":2062.4402,"end":2062.9402,"sentiment":"neutral","sentiment_score":0.07058626413345337}],"sentiment":"neutral","sentiment_score":0.04346507042646408,"channel":1,"num_words":3,"start":2061.6401,"end":2062.9402},{"sentences":[{"text":"Okay.","start":2063.315,"end":2063.815,"sentiment":"neutral","sentiment_score":0.04824351891875267},{"text":"Waiting for your email provider loading 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loading.","start":2197.895,"end":2199.035,"sentiment":"neutral","sentiment_score":-0.03232823188106219}],"sentiment":"neutral","sentiment_score":-0.03232823188106219,"channel":0,"num_words":3,"start":2197.895,"end":2199.035},{"sentences":[{"text":"okay.","start":2200.48,"end":2200.8801,"sentiment":"neutral","sentiment_score":0.04468353092670441},{"text":"No worries.","start":2200.8801,"end":2201.52,"sentiment":"neutral","sentiment_score":0.05618768930435181},{"text":"Just give that some time.","start":2201.52,"end":2202.98,"sentiment":"neutral","sentiment_score":0.01572936549782753},{"text":"Is that still loading on your end?","start":2352.355,"end":2354.535,"sentiment":"neutral","sentiment_score":-0.002999662554689816}],"sentiment":"neutral","sentiment_score":0.014313873276114464,"channel":1,"num_words":15,"start":2200.48,"end":2354.535},{"sentences":[{"text":"It says the same error.","start":2356.755,"end":2358.4348,"sentiment":"neutral","sentiment_score":-0.23009910583496093},{"text":"Sign in failed.","start":2358.4348,"end":2359.2349,"sentiment":"negative","sentiment_score":-0.3453270693620046},{"text":"Please try again in a few minutes.","start":2359.2349,"end":2360.915,"sentiment":"neutral","sentiment_score":-0.19097425788640976},{"text":"You may need an app password.","start":2360.915,"end":2362.375,"sentiment":"neutral","sentiment_score":-0.1347032922009627},{"text":"Then it has troubleshooting.","start":2363.7148,"end":2365.015,"sentiment":"neutral","sentiment_score":-0.07442891597747803}],"sentiment":"neutral","sentiment_score":-0.185169278383255,"channel":0,"num_words":25,"start":2356.755,"end":2365.015},{"sentences":[{"text":"Continue advanced 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u.","start":2445.115,"end":2445.935,"sentiment":"neutral","sentiment_score":0.013933592941612005},{"text":"And then it has port number nine nine three.","start":2450.875,"end":2454.81,"sentiment":"neutral","sentiment_score":0.016791188572016027}],"sentiment":"neutral","sentiment_score":0.016271625730124386,"channel":0,"num_words":11,"start":2445.115,"end":2454.81},{"sentences":[{"text":"So just to confirm, was it mail dot a I r p","start":2458.7249,"end":2464.085,"sentiment":"neutral","sentiment_score":0.023931984789669514}],"sentiment":"neutral","sentiment_score":0.023931984789669514,"channel":1,"num_words":12,"start":2458.7249,"end":2464.085},{"sentences":[{"text":"Mhmm.","start":2463.77,"end":2464.27,"sentiment":"neutral","sentiment_score":0.008930075913667679}],"sentiment":"neutral","sentiment_score":0.008930075913667679,"channel":0,"num_words":1,"start":2463.77,"end":2464.27},{"sentences":[{"text":"e l l,","start":2464.085,"end":2465.4648,"sentiment":"neutral","sentiment_score":0.003943092733000715}],"sentiment":"neutral","sentiment_score":0.003943092733000715,"channel":1,"num_words":3,"start":2464.085,"end":2465.4648},{"sentences":[{"text":"Just","start":2467.075,"end":2467.475,"sentiment":"neutral","sentiment_score":0.006486068479716778}],"sentiment":"neutral","sentiment_score":0.006486068479716778,"channel":0,"num_words":1,"start":2467.075,"end":2467.475},{"sentences":[{"text":"r","start":2467.125,"end":2467.625,"sentiment":"neutral","sentiment_score":0.009321596473455427}],"sentiment":"neutral","sentiment_score":0.009321596473455427,"channel":1,"num_words":1,"start":2467.125,"end":2467.625},{"sentences":[{"text":"one l, single l.","start":2467.475,"end":2469.095,"sentiment":"neutral","sentiment_score":0.00586965074762702}],"sentiment":"neutral","sentiment_score":0.00586965074762702,"channel":0,"num_words":4,"start":2467.475,"end":2469.095},{"sentences":[{"text":"il.","start":2469.4448,"end":2470.585,"sentiment":"neutral","sentiment_score":0.0034545015078037977},{"text":"A a I","start":2472.23,"end":2473.45,"sentiment":"neutral","sentiment_score":0.00622329938535889}],"sentiment":"neutral","sentiment_score":0.005531099915970117,"channel":1,"num_words":4,"start":2469.4448,"end":2473.45},{"sentences":[{"text":"Mhmm.","start":2473.075,"end":2473.575,"sentiment":"neutral","sentiment_score":0.0046573844738304615}],"sentiment":"neutral","sentiment_score":0.0046573844738304615,"channel":0,"num_words":1,"start":2473.075,"end":2473.575},{"sentences":[{"text":"r p e l dot net dot a 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support@airtel.net.au.","start":2504.325,"end":2508.59,"sentiment":"neutral","sentiment_score":-0.005721850320696831}],"sentiment":"neutral","sentiment_score":-0.005721850320696831,"channel":0,"num_words":2,"start":2504.325,"end":2508.59},{"sentences":[{"text":"And how do you spell that?","start":2510.69,"end":2512.8699,"sentiment":"neutral","sentiment_score":-0.017633534191797178}],"sentiment":"neutral","sentiment_score":-0.017633534191797178,"channel":1,"num_words":6,"start":2510.69,"end":2512.8699},{"sentences":[{"text":"S u, p p,","start":2514.65,"end":2516.91,"sentiment":"neutral","sentiment_score":-0.005273954244330525}],"sentiment":"neutral","sentiment_score":-0.005273954244330525,"channel":0,"num_words":4,"start":2514.65,"end":2516.91},{"sentences":[{"text":"Yep.","start":2516.4949,"end":2516.9949,"sentiment":"neutral","sentiment_score":-0.002744456520304084}],"sentiment":"neutral","sentiment_score":-0.002744456520304084,"channel":1,"num_words":1,"start":2516.4949,"end":2516.9949},{"sentences":[{"text":"o","start":2517.6099,"end":2518.1099,"sentiment":"neutral","sentiment_score":0.002860104199498892}],"sentiment":"neutral","sentiment_score":0.002860104199498892,"channel":0,"num_words":1,"start":2517.6099,"end":2518.1099},{"sentences":[{"text":"Yep.","start":2517.9348,"end":2518.4348,"sentiment":"neutral","sentiment_score":0.0027832146733999252}],"sentiment":"neutral","sentiment_score":0.0027832146733999252,"channel":1,"num_words":1,"start":2517.9348,"end":2518.4348},{"sentences":[{"text":"r t at","start":2518.17,"end":2519.95,"sentiment":"neutral","sentiment_score":-0.002045236217478911}],"sentiment":"neutral","sentiment_score":-0.002045236217478911,"channel":0,"num_words":3,"start":2518.17,"end":2519.95},{"sentences":[{"text":"Yep.","start":2520.335,"end":2520.835,"sentiment":"neutral","sentiment_score":0.002547461073845625},{"text":"Yep.","start":2521.9348,"end":2522.4348,"sentiment":"neutral","sentiment_score":0.010933644138276575}],"sentiment":"neutral","sentiment_score":0.0067405526060611,"channel":1,"num_words":2,"start":2520.335,"end":2522.4348},{"sentences":[{"text":"airtel, a I r 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recommended,","start":2546.3,"end":2553.325,"sentiment":"neutral","sentiment_score":0.09326821565628052}],"sentiment":"neutral","sentiment_score":0.09396745926804012,"channel":0,"num_words":9,"start":2545.66,"end":2553.325},{"sentences":[{"text":"Yep.","start":2553.4448,"end":2553.9448,"sentiment":"neutral","sentiment_score":0.13769319653511047},{"text":"Yep.","start":2554.2449,"end":2554.7449,"sentiment":"neutral","sentiment_score":0.09910432994365692}],"sentiment":"neutral","sentiment_score":0.1183987632393837,"channel":1,"num_words":2,"start":2553.4448,"end":2554.7449},{"sentences":[{"text":"then SMTP configuration.","start":2554.905,"end":2557.325,"sentiment":"neutral","sentiment_score":0.055019314090410866},{"text":"SMTP username is 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that","start":2567.46,"end":2572.2798,"sentiment":"neutral","sentiment_score":0.06359147513285279}],"sentiment":"neutral","sentiment_score":0.06359147513285279,"channel":0,"num_words":8,"start":2567.46,"end":2572.2798},{"sentences":[{"text":"Yep.","start":2572.135,"end":2572.535,"sentiment":"neutral","sentiment_score":0.08643653988838196},{"text":"It's","start":2572.535,"end":2573.015,"sentiment":"neutral","sentiment_score":0.08589377999305725}],"sentiment":"neutral","sentiment_score":0.0861651599407196,"channel":1,"num_words":2,"start":2572.135,"end":2573.015},{"sentences":[{"text":"the","start":2572.98,"end":2573.14,"sentiment":"neutral","sentiment_score":0.07252731919288635}],"sentiment":"neutral","sentiment_score":0.07252731919288635,"channel":0,"num_words":1,"start":2572.98,"end":2573.14},{"sentences":[{"text":"the","start":2573.015,"end":2573.335,"sentiment":"neutral","sentiment_score":0.05018642917275429}],"sentiment":"neutral","sentiment_score":0.05018642917275429,"channel":1,"num_words":1,"start":2573.015,"end":2573.335},{"sentences":[{"text":"email I'm trying","start":2573.14,"end":2574.0999,"sentiment":"neutral","sentiment_score":0.03848965341846148}],"sentiment":"neutral","sentiment_score":0.03848965341846148,"channel":0,"num_words":3,"start":2573.14,"end":2574.0999},{"sentences":[{"text":"it's 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right.","start":2575.7349,"end":2576.135,"sentiment":"neutral","sentiment_score":0.2361779734492302},{"text":"The same password used to log in to your email address.","start":2576.135,"end":2578.795,"sentiment":"neutral","sentiment_score":0.22852599078958685},{"text":"Have you just confirmed that the password is the correct one that you're using to log in?","start":2579.7349,"end":2583.675,"sentiment":"neutral","sentiment_score":0.2508152346400654}],"sentiment":"neutral","sentiment_score":0.2384957084732671,"channel":1,"num_words":31,"start":2575.4949,"end":2583.675},{"sentences":[{"text":"Yeah.","start":2584.645,"end":2585.145,"sentiment":"neutral","sentiment_score":0.06363368034362793},{"text":"Actually, this is already a new one because my supervisor changed","start":2585.445,"end":2590.07,"sentiment":"neutral","sentiment_score":-0.009027942337773064}],"sentiment":"neutral","sentiment_score":-0.0029728071143229804,"channel":0,"num_words":12,"start":2584.645,"end":2590.07},{"sentences":[{"text":"Okay.","start":2591.49,"end":2591.8901,"sentiment":"neutral","sentiment_score":0.051341962069272995},{"text":"Yep.","start":2591.8901,"end":2592.3901,"sentiment":"neutral","sentiment_score":0.05362473055720329}],"sentiment":"neutral","sentiment_score":0.052483346313238144,"channel":1,"num_words":2,"start":2591.49,"end":2592.3901},{"sentences":[{"text":"it when we tried to logging in.","start":2591.8901,"end":2594.87,"sentiment":"neutral","sentiment_score":0.010650433866041047}],"sentiment":"neutral","sentiment_score":0.010650433866041047,"channel":0,"num_words":7,"start":2591.8901,"end":2594.87},{"sentences":[{"text":"Okay.","start":2596.37,"end":2596.77,"sentiment":"neutral","sentiment_score":0.10448604822158812},{"text":"Yep.","start":2596.77,"end":2597.27,"sentiment":"neutral","sentiment_score":0.1206185221672058},{"text":"Let me just double check.","start":2598.525,"end":2600.145,"sentiment":"neutral","sentiment_score":0.11702652871608735},{"text":"And was there any other settings there that you see in front of you?","start":2601.565,"end":2604.305,"sentiment":"neutral","sentiment_score":0.05465028647865568}],"sentiment":"neutral","sentiment_score":0.07501624879382905,"channel":1,"num_words":21,"start":2596.37,"end":2604.305},{"sentences":[{"text":"SMTP outgoing server.","start":2606.7148,"end":2608.6548,"sentiment":"neutral","sentiment_score":0.01587028739353021},{"text":"Same with the in go I think same with incoming mail","start":2609.835,"end":2615.755,"sentiment":"neutral","sentiment_score":0.03614598207853057}],"sentiment":"neutral","sentiment_score":0.03180119036031621,"channel":0,"num_words":14,"start":2606.7148,"end":2615.755},{"sentences":[{"text":"Yep.","start":2615.53,"end":2616.03,"sentiment":"neutral","sentiment_score":0.05286971479654312}],"sentiment":"neutral","sentiment_score":0.05286971479654312,"channel":1,"num_words":1,"start":2615.53,"end":2616.03},{"sentences":[{"text":"dot airtel dot net dot a u.","start":2615.755,"end":2617.98,"sentiment":"neutral","sentiment_score":0.03597671671637467},{"text":"Then","start":2618.3,"end":2618.7,"sentiment":"neutral","sentiment_score":0.04481516778469086}],"sentiment":"neutral","sentiment_score":0.03708152309991419,"channel":0,"num_words":8,"start":2615.755,"end":2618.7},{"sentences":[{"text":"Yep.","start":2618.49,"end":2618.99,"sentiment":"neutral","sentiment_score":0.040640465915203094}],"sentiment":"neutral","sentiment_score":0.040640465915203094,"channel":1,"num_words":1,"start":2618.49,"end":2618.99},{"sentences":[{"text":"port number is four six five,","start":2618.7,"end":2620.96,"sentiment":"neutral","sentiment_score":0.03513042535632849}],"sentiment":"neutral","sentiment_score":0.03513042535632849,"channel":0,"num_words":6,"start":2618.7,"end":2620.96},{"sentences":[{"text":"Yep.","start":2621.37,"end":2621.69,"sentiment":"neutral","sentiment_score":0.06539870798587799},{"text":"That's 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correct as well.","start":2631.175,"end":2632.7952,"sentiment":"neutral","sentiment_score":0.21265070885419846},{"text":"Let me just double check.","start":2635.335,"end":2636.715,"sentiment":"neutral","sentiment_score":0.049147310107946394},{"text":"So all those details sounds correct, which makes you think that it may be a password issue.","start":2636.7751,"end":2641.335,"sentiment":"neutral","sentiment_score":-0.0776188141282867},{"text":"I'll just double check the 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right?","start":2694.0151,"end":2694.835,"sentiment":"neutral","sentiment_score":0.01809626817703247}],"sentiment":"neutral","sentiment_score":0.011223930477475127,"channel":1,"num_words":12,"start":2691.375,"end":2694.835},{"sentences":[{"text":"I'm sorry.","start":2696.1052,"end":2696.8452,"sentiment":"neutral","sentiment_score":-0.10162416100502014}],"sentiment":"neutral","sentiment_score":-0.10162416100502014,"channel":0,"num_words":2,"start":2696.1052,"end":2696.8452},{"sentences":[{"text":"You say you're connecting the email through Outlook.","start":2697.615,"end":2699.615,"sentiment":"neutral","sentiment_score":-0.07418289314955473},{"text":"Is that right?","start":2699.615,"end":2700.15,"sentiment":"neutral","sentiment_score":-0.03244926532109579},{"text":"Yeah.","start":2700.15,"end":2700.65,"sentiment":"neutral","sentiment_score":-0.01659066043794155}],"sentiment":"neutral","sentiment_score":-0.05895013346647223,"channel":1,"num_words":12,"start":2697.615,"end":2700.65},{"sentences":[{"text":"Connecting email.","start":2701.62,"end":2702.76,"sentiment":"neutral","sentiment_score":-0.03285845462232828}],"sentiment":"neutral","sentiment_score":-0.03285845462232828,"channel":0,"num_words":2,"start":2701.62,"end":2702.76},{"sentences":[{"text":"Sorry.","start":2703.19,"end":2703.67,"sentiment":"neutral","sentiment_score":-0.05222451314330101},{"text":"Yeah.","start":2703.67,"end":2703.8298,"sentiment":"neutral","sentiment_score":-0.024261530488729477},{"text":"The email that you you're trying to connect, is it just in the 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password.","start":2711.51,"end":2713.1099,"sentiment":"neutral","sentiment_score":-0.314232411129134},{"text":"Okay.","start":2713.1099,"end":2713.27,"sentiment":"neutral","sentiment_score":-0.17168940603733063},{"text":"So if you try to connect, can you see if you still get the same error?","start":2713.27,"end":2716.125,"sentiment":"neutral","sentiment_score":-0.13204434420913458}],"sentiment":"neutral","sentiment_score":-0.17713178636936042,"channel":1,"num_words":26,"start":2709.3499,"end":2716.125},{"sentences":[{"text":"Yes.","start":2720.845,"end":2721.165,"sentiment":"neutral","sentiment_score":0.013841979205608368},{"text":"So I'll click continue now.","start":2721.165,"end":2722.945,"sentiment":"neutral","sentiment_score":0.01654735580086708}],"sentiment":"neutral","sentiment_score":0.016096459701657295,"channel":0,"num_words":6,"start":2720.845,"end":2722.945},{"sentences":[{"text":"Click 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now loading.","start":2746.395,"end":2747.435,"sentiment":"neutral","sentiment_score":0.03480914607644081},{"text":"Waiting for your email provider.","start":2747.435,"end":2749.215,"sentiment":"neutral","sentiment_score":0.003166632354259491}],"sentiment":"neutral","sentiment_score":0.013676515599298809,"channel":0,"num_words":9,"start":2745.835,"end":2749.215},{"sentences":[{"text":"K.","start":2750.515,"end":2750.835,"sentiment":"neutral","sentiment_score":0.041004955768585205},{"text":"Yeah.","start":2750.835,"end":2751.2349,"sentiment":"neutral","sentiment_score":0.11950021982192992},{"text":"Give that some 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can","start":3111.645,"end":3112.605,"sentiment":"neutral","sentiment_score":0.04781957343220711}],"sentiment":"neutral","sentiment_score":0.0591226061185201,"channel":1,"num_words":15,"start":3106.445,"end":3112.605},{"sentences":[{"text":"okay.","start":3112.4624,"end":3112.9624,"sentiment":"neutral","sentiment_score":0.06510022282600403}],"sentiment":"neutral","sentiment_score":0.06510022282600403,"channel":0,"num_words":1,"start":3112.4624,"end":3112.9624},{"sentences":[{"text":"you provide me the support PIN?","start":3112.605,"end":3116.16,"sentiment":"neutral","sentiment_score":0.030272438811759155},{"text":"Do you have the support PIN with you?","start":3116.16,"end":3117.86,"sentiment":"neutral","sentiment_score":0.00720362295396626},{"text":"Let me 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Karen?","start":3141.8699,"end":3146.53,"sentiment":"neutral","sentiment_score":-0.004505311035447651}],"sentiment":"neutral","sentiment_score":0.0038573301086823144,"channel":1,"num_words":36,"start":3133.8352,"end":3146.53},{"sentences":[{"text":"Moraine.","start":3148.145,"end":3148.645,"sentiment":"neutral","sentiment_score":-0.01648191176354885}],"sentiment":"neutral","sentiment_score":-0.01648191176354885,"channel":0,"num_words":1,"start":3148.145,"end":3148.645},{"sentences":[{"text":"Okay.","start":3149.79,"end":3150.03,"sentiment":"neutral","sentiment_score":-0.04638393968343735},{"text":"I've got a different name on this 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know","start":3156.365,"end":3156.645,"sentiment":"neutral","sentiment_score":-0.025655310600996017}],"sentiment":"neutral","sentiment_score":-0.025655310600996017,"channel":1,"num_words":2,"start":3156.365,"end":3156.645},{"sentences":[{"text":"Domenico?","start":3156.6401,"end":3157.1401,"sentiment":"neutral","sentiment_score":-0.026700593531131744}],"sentiment":"neutral","sentiment_score":-0.026700593531131744,"channel":0,"num_words":1,"start":3156.6401,"end":3157.1401},{"sentences":[{"text":"It it would be Dominico.","start":3156.845,"end":3159.105,"sentiment":"neutral","sentiment_score":-0.029234978556632995},{"text":"Do you have do you have to get in contact with her?","start":3159.325,"end":3161.805,"sentiment":"neutral","sentiment_score":-0.0845737090955178},{"text":"Because I will need to 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busy.","start":3168.4849,"end":3171.945,"sentiment":"neutral","sentiment_score":-0.08352233309830938},{"text":"He might not inform me if ever you update me about this.","start":3172.005,"end":3177.3,"sentiment":"neutral","sentiment_score":-0.13421270747979483},{"text":"So is it okay if I provide my personal email instead?","start":3177.7,"end":3181.48,"sentiment":"neutral","sentiment_score":0.02436331236226992},{"text":"The ma maureen@eartho.net.au?","start":3182.6602,"end":3186.28,"sentiment":"neutral","sentiment_score":0.012371878450115522}],"sentiment":"neutral","sentiment_score":-0.056789505898075944,"channel":0,"num_words":34,"start":3168.165,"end":3186.28},{"sentences":[{"text":"Yeah.","start":3187.315,"end":3187.715,"sentiment":"neutral","sentiment_score":-0.01243237778544426},{"text":"I guess the issue is that because I set up the ticket, the ticket is set up on the actual 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back?","start":3242.055,"end":3244.6948,"sentiment":"neutral","sentiment_score":-0.012993213953450322},{"text":"Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up.","start":3244.6948,"end":3251.31,"sentiment":"neutral","sentiment_score":0.00033319734323483246},{"text":"Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email.","start":3252.4302,"end":3257.4102,"sentiment":"neutral","sentiment_score":-0.20561616184810796}],"sentiment":"neutral","sentiment_score":-0.08508174967462734,"channel":1,"num_words":59,"start":3240.2148,"end":3257.4102},{"sentences":[{"text":"Okay.","start":3258.2952,"end":3258.7952,"sentiment":"neutral","sentiment_score":-0.006961146369576454},{"text":"I think I'm going to inform 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Representatives are able to troubleshoot problems such as removing email accounts and adding them back to their VIP Control accounts. They provide instructions on how to reset passwords and check for errors, and offer solutions such as checking for syncing settings and resetting passwords. Customers are instructed to call back later to authenticate the issues and receive updates on their problems."},"intents":{"segments":[{"text":"For technical support on an existing product or service, please press 1. For general inquiries, including product information or sales, please press 2. Or to make a payment or an inquiry about an invoice, please press 3. Thank you.","start_word":17,"end_word":55,"intents":[{"intent":"Provide technical support","confidence_score":0.0026581814}]},{"text":"Did you know you can submit an eticket from your VIP Control account?","start_word":402,"end_word":414,"intents":[{"intent":"Submit eticket","confidence_score":0.16077696}]},{"text":"This is Ray speaking. How can I help? Hello.","start_word":649,"end_word":657,"intents":[{"intent":"Provide support","confidence_score":0.008305419}]},{"text":"Just checking if you're still on the line there. Yes. Yes. Hello?","start_word":672,"end_word":683,"intents":[{"intent":"Check status","confidence_score":0.598317}]},{"text":"We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in. Okay.","start_word":712,"end_word":738,"intents":[{"intent":"Resolve email login issue","confidence_score":0.0042178375}]},{"text":"I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in. That'll just ensure that the email in the settings is all synced correctly. It might it sounds like maybe the settings have just kind of gotten a bit out of sync.","start_word":997,"end_word":1060,"intents":[{"intent":"Resolve email issues","confidence_score":0.004066557}]},{"text":"And then it has port number nine nine three.","start_word":1414,"end_word":1422,"intents":[{"intent":"Verify port number","confidence_score":0.009404491}]},{"text":"What's the full email address that you're trying to set up?","start_word":1504,"end_word":1514,"intents":[{"intent":"Confirm email address","confidence_score":0.1725844},{"intent":"Check email address","confidence_score":0.014792118},{"intent":"Confirm email address","confidence_score":0.28614053},{"intent":"Confirm email address","confidence_score":0.17059593}]},{"text":"And can you run me through the other thing?","start_word":1570,"end_word":1578,"intents":[{"intent":"Run through configuration","confidence_score":0.12357133}]},{"text":"SMTP password, is this the same password that Yep. It's the the email I'm trying it's same to password. look? Yeah. That's right. The same password used to log in to your email address. Have you just confirmed that the password is the correct one that you're using to log in? Yeah.","start_word":1605,"end_word":1656,"intents":[{"intent":"Confirm password","confidence_score":0.5826849},{"intent":"Confirm password","confidence_score":0.08343712}]},{"text":"Have you just confirmed that the password is the correct one that you're using to log in? Yeah.","start_word":1639,"end_word":1656,"intents":[{"intent":"Confirm account","confidence_score":0.0065817316}]},{"text":"Connecting email. Sorry. Yeah. The email that you you're trying to connect, is it just in the Outlook? Yeah.","start_word":1803,"end_word":1821,"intents":[{"intent":"Connect email","confidence_score":0.15040146}]},{"text":"Sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud. Any contacts and events you create in Outlook will be saved to the Microsoft Cloud. Continue.","start_word":1860,"end_word":1896,"intents":[{"intent":"Sync email","confidence_score":0.066965654}]},{"text":"This weekend, yeah, in a few minutes, you may need an app password. Okay.","start_word":1954,"end_word":1967,"intents":[{"intent":"Fix app password issue","confidence_score":0.0025945546}]},{"text":"Do you yeah.","start_word":2354,"end_word":2356,"intents":[{"intent":"Request technical assistance","confidence_score":0.0041535725}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Ventra IP Australia, the best value domain names for you and your business.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6019102334976196},{"text":"For technical support on an existing product or service, please press 1. For general inquiries, including product information or sales, please press 2. Or to make a payment or an inquiry about an invoice, please press 3. Thank you. We are transferring you to one of our technical team members now. Please make sure you're in front of the computer and, where possible, logged in to your VIP Control account at vipcontrol.com.au. Giving us your account number will enable us to help you sooner. Your account number can be found in VIP Control under my profile or on any invoice. If you have your account number, please press 1. If you do not have your account number, please press 2. Please note that all calls are recorded and may be monitored for quality and coaching purposes. Bringing your business online is now more important than ever before.","start_word":17,"end_word":163,"sentiment":"neutral","sentiment_score":0.03683827817440033},{"text":"With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes.","start_word":164,"end_word":192,"sentiment":"positive","sentiment_score":0.35334116220474243},{"text":"Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before.","start_word":193,"end_word":262,"sentiment":"neutral","sentiment_score":0.1144859418272972},{"text":"With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes.","start_word":263,"end_word":291,"sentiment":"positive","sentiment_score":0.367112398147583},{"text":"Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five.","start_word":292,"end_word":350,"sentiment":"neutral","sentiment_score":0.11952809989452362},{"text":"Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes.","start_word":351,"end_word":390,"sentiment":"positive","sentiment_score":0.39962038397789},{"text":"Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP Control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five.","start_word":391,"end_word":449,"sentiment":"neutral","sentiment_score":0.102217897772789},{"text":"Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business.","start_word":450,"end_word":478,"sentiment":"positive","sentiment_score":0.36804020404815674},{"text":"And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position in the queue is five. Bringing your business online is now more important than ever before. With our cloud based business hosting plans, your website will have unbeatable performance suitable for any sized business. And with instant activation, you can get started in just minutes. Ask one of our staff for more information or visit ventraip.com.au/business-hosting. Did you know you can submit an eticket from your VIP control account? Our team is here for you twenty four seven and will normally respond to you in less than thirty minutes. Head to vipcontrol.com.au to submit an eticket today. Your position Thank you for calling Venture IP. This is Ray speaking. How can I help? Hello. This is Ray from Venture IP. Hello? This is Ray from Venture IP. Hello? Just checking if you're still on the line there. Yes. Yes. Hello? Hi. This is Ray from Venture IP. Yes. Hello. Good morning. This is Maureen, from Airtel. I'm calling, to just raise a concern regarding our email account. Yep.","start_word":479,"end_word":711,"sentiment":"neutral","sentiment_score":0.12478994472599848},{"text":"We were we were able to access it before, but it suddenly logged out on its own, and now we can't open or log back in.","start_word":712,"end_word":737,"sentiment":"negative","sentiment_score":-0.3566010296344757},{"text":"Okay. Yep. So we actually Mhmm. recently just had an issue with the emails. We've just recently resolved this within the last, say, fifteen minutes. Basically, to to fix it, what you need to do is just go to your browser. So for example, like Google Chrome or, like, FIFO, and you just wanna clear, like, your cache and your cookies in the browser. If you're not familiar with how to do this, there should be a guide on Google on how to, like, clear your cache, the c a c h e, and clear the cookies. So it's COOKIES. Once they've been cleared, you should be able to log in without any issues. Okay. But, actually, we're using Outlook application. We're not using browser, but Oh, this okay. That is fine. I Mhmm. believe the issue would still be connected. Yep. In that case, can you let me know is it just asking you for, like, the password, or is it just saying, like, it's not able to connect? Or Sorry? is it, like what kind of error are you getting? Is it asking you for, like, the password, or, like, is it ask giving you, like, some sort of error message? Actually, I do. It has an error message. Hang on. Let me have a look. Yep. I'll screenshot it. So it says sign in failed. Please try again in a few minutes. You may need an app password. But after Okay. trying it, after a few minutes, still the same error. Alright. Let me see. I believe what you can try to do is if you try to remove the email account from Outlook, and then once that's removed, you just try to re add it back in. That'll just ensure that the email in the settings is all synced correctly. It might it sounds like maybe the settings have just kind of gotten a bit out of sync. Are you familiar with how to remove, like, the email account from Outlook? Actually, I already deleted the this account Yep. and And try then to, yeah, log yeah. it Try to in. add it back in. Yep. Yeah.","start_word":738,"end_word":1098,"sentiment":"neutral","sentiment_score":-0.06090058834186221},{"text":"But after trying it, yeah, this receiving the same error still.","start_word":1099,"end_word":1109,"sentiment":"negative","sentiment_score":-0.36024564504623413},{"text":"Okay. Can you try to add it back in with me over the phone? I can just walk you through it, and I'll just maybe check to see if you have you have all the right settings in. Okay. So I'm going to add account again now? Yes. Just add the account back in. Okay. Let me just type in the email. It's adding account now. Loading. Okay. No worries. Let me know how that one goes. It says sync your IMAP account. To add your Yep. IMAP account to Outlook, we need to sync your emails to the Microsoft cloud. Any contacts and events you create in Outlook will be saved to the Microsoft cloud. Will I just click continue? Click continue. Yep. Okay. Waiting for your email provider loading now. Yep. Is that all still connecting on your end? Or It's still loading. okay. No worries. Just give that some time. Is that still loading on your end? It says the same error.","start_word":1110,"end_word":1274,"sentiment":"neutral","sentiment_score":0.11001131683588028},{"text":"Sign in failed.","start_word":1275,"end_word":1277,"sentiment":"negative","sentiment_score":-0.33413809537887573},{"text":"Please try again in a few minutes. You may need an app password. Then it has troubleshooting. Continue advanced setup. Can you click on event setup? Okay. It says select your email provider, Microsoft three six five, Outlook, Gmail, Yahoo, iCloud, IMAP, POP. Can you click on IMAP? Okay. It asking a password again? Yep. So put in your password Okay. for that email. Then IMAP incoming server that is already provided. What what is this what is it it's calling showing? What is it showing right now? Mail dot airtel dot net dot a u. M dot sorry. Can you spell that out for me? I'll just double check on it. Okay. It's m a I Yeah. l Yeah. dot a I r t Yep. e l dot n e t dot Yep. a u. And then it has port number nine nine three. So just to confirm, was it mail dot a I r p Mhmm. e l l, Just r one l, single l. il. A a I Mhmm. r p e l dot net dot a u. Yeah. That's correct. K. Let me just double check. I'm not finding a record here. So it's airtel, a I r p l, dot net dot a u. So is that mean the IMAP incoming server is incorrect? I I think it might be incorrect. What's the full email address that you're trying to set up? It's support@airtel.net.au. And how do you spell that? S u, p p, Yep. o Yep. r t at Yep. Yep. airtel, a I r t Yep. e l, dot net Yep. dot a u. K. One moment. So okay. Yep. That looks correct. No worries. So mail dot airtel dot net dot a u. Yeah. And can you run me through the other thing? So it's 993 for the port number. Yeah. And secure connection type SSL slash TLS recommended, Yep. Yep. then SMTP configuration. SMTP username is support@airtel.net.au. Yep. SMTP password, is this the same password that Yep. It's the the email I'm trying it's same to password. look? Yeah. That's right. The same password used to log in to your email address. Have you just confirmed that the password is the correct one that you're using to log in? Yeah. Actually, this is already a new one because my supervisor changed Okay. it Yep. when we tried to logging in. Okay. Yep. Let me just double check. And was there any other settings there that you see in front of you? SMTP outgoing server. Same with the in go I think same with incoming mail Yep. dot airtel dot net dot a u. Then Yep. port number is four six five, Yep. That's right. then secure connection type, same SSL slash TLS Yep. recommended. Yep. Yep. Mhmm. That's correct as well. Let me just double check. So all those details sounds correct, which makes you think that it may be a password issue. I'll just double check the logs. Okay. K. And you said you're connecting this through Outlook. Is that right? I'm sorry. You say you're connecting the email through Outlook. Is that right? Yeah. Connecting email. Sorry. Yeah. The email that you you're trying to connect, is it just in the Outlook? Yeah. Outlook application. Okay. Okay. I'm not seeing anything about the password. Okay. So if you try to connect, can you see if you still get the same error? Yes. So I'll click continue now. Click continue. Mhmm. Okay. Sync your IMAP account. To add your IMAP account to Outlook, we need to sync your emails to the Microsoft Cloud. Any contacts and events you create in Outlook will be saved to the Microsoft Cloud. Continue. Yep. Yeah. Continue. Yep. Mhmm. It's now loading. Waiting for your email provider. K. Yeah. Give that some time. Okay. Yep. Just let me know how that one goes. Sure. It's still loading. Is that one still loading on your end? Yeah. It's still loading. Alright. It's done, but the same error. Sign in failed. Same error. This weekend, yeah, in a few minutes, you may need an app password. Okay. What I might do is I can look this up a ticket for you. I'll have a team look into this and see if we can replicate this, and then we'll see if we can advise a solution on this one for you. Okay. Sure. Yeah. Otherwise. Yeah. How can I get an update about that, if ever? It'll go to your email. So I'll send a ticket. You'll then receive an email notification. And then once we update you, you'll also receive an email letting you know of the update, and then you can just view the response there. Okay. Sure. But Yep. do you already have my email? Or Yes. I have an account here. Let me just have a look. Can you can okay. you provide me the support PIN? Do you have the support PIN with you? Let me see. Is it okay if on my direct email instead? I have the email that is for an airtel Mhmm. dot net dot a u. Do you know what email you might have set up the account with? So Oh, so can I just just to confirm, can I confirm who am I speaking with, Karen? Moraine. Okay. I've got a different name on this account. Okay. It looks like Is do it you know Domenico? It it would be Dominico. Do you have do you have to get in contact with her? Because I will need to authenticate, Yep. I guess, herself on the account before I can actually set this ticket up. Yeah. That's our supervisor, but sometimes he's busy. He might not inform me if ever you update me about this. So is it okay if I provide my personal email instead? The ma maureen@eartho.net.au? Yeah. I guess the issue is that because I set up the ticket, the ticket is set up on the actual account. And because the account is Dominica's email, it is, like, automatically sent to her. I can look to cc your email in, but the caveat is I do still need to authenticate herself as the account holder. So if maybe I can authenticate her with either the mobile number or her email address, then I can look this up a ticket and then add your email as as I could cc on it. Do you yeah. Are you able to maybe, like, reach out to her like, let her know if she can provide me with the authentication code that's sent to either her email or sent to her mobile number? Actually, he's out of the office right now, so he's almost able to reach him out. Okay. Do you know when he might be back? Otherwise, you can maybe give us a callback later when he's in, and then we can just authenticate you and then get that ticket set up. Otherwise, if I do set up a ticket, you won't actually be able to receive a response because it does go to the email. Okay. I think I'm going to inform him Yep. instead. Yep. Yeah. Then suggest that give you a callback. Give this callback Yeah. a number if yeah. To Yeah. confirm. Give us a callback. Okay. That's right. Give us a callback on the same number, and then we'll Okay. be able to authenticate you and get that logged in to you. Sure. Or just message him right now. Yep. No problem. Okay. That's it. Alright. Mhmm.","start_word":1278,"end_word":2542,"sentiment":"neutral","sentiment_score":0.011126558664678172},{"text":"Anyways, yeah, thanks for calling.","start_word":2543,"end_word":2547,"sentiment":"positive","sentiment_score":0.4395789802074432},{"text":"If any other questions, yeah, feel free to give us a callback anytime. Yeah. Okay. Sure.","start_word":2548,"end_word":2563,"sentiment":"neutral","sentiment_score":0.1381731629371643},{"text":"Thank you so much Alright. for your help.","start_word":2564,"end_word":2571,"sentiment":"positive","sentiment_score":0.6440407037734985},{"text":"No Bye. problem.","start_word":2572,"end_word":2574,"sentiment":"neutral","sentiment_score":0.22703352570533752},{"text":"Have Alright. a great All the day. best.","start_word":2575,"end_word":2582,"sentiment":"positive","sentiment_score":0.5144529342651367},{"text":"Bye bye. You too.","start_word":2583,"end_word":2586,"sentiment":"neutral","sentiment_score":0.2777382731437683}],"average":{"sentiment":"neutral","sentiment_score":0.04587090025032788}}}}