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May I know your full name, please, for me to check the account? Okay. Samiksha Pandey? Yeah. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Hello, Samik? Yes. Thank you for waiting. So we did reboot on the network side. Is it okay if you do a full power cycle on the router now? Please unplug the router. Keep keep it unplugged for twenty minutes. Like, turn it off. And after that, turn it on and check your Internet connection and try to access, like, the website that you said you cannot access before. Yeah. Just turn it off for twenty minutes. So I'll note the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Hema, let me just check your account. So you signed up 03/04/2025. Mhmm. So you purchased a twelve month contract. So it will end tomorrow. Yeah. March 4. I think March 4, that is Wednesday Wait. '20 '26. Mhmm. 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Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? Mhmm.\n\nMhmm. May I know you you mean you're accessing a website and it's not going through? Okay. I see. May I know your full name, please, for me to check the account?\n\nOkay. Samiksha Pandey? Yeah. Okay. Is it okay if I put you on hold?\n\nLet me just check your account. Okay. Hello, Samik? Yes. Thank you for waiting.\n\nSo we did reboot on the network side. Is it okay if you do a full power cycle on the router now? Please unplug the router. Keep keep it unplugged for twenty minutes. Like, turn it off.\n\nAnd after that, turn it on and check your Internet connection and try to access, like, the website that you said you cannot access before. Yeah. Just turn it off for twenty minutes. So I'll note the step in your account. 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issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start":146.13,"end":155.59001,"sentiment":"neutral","sentiment_score":-0.17871691659092903}],"sentiment":"neutral","sentiment_score":-0.12093702370734656,"num_words":73,"start":126.979996,"end":155.59001},{"sentences":[{"text":"Hema, let me just check your account.","start":170.975,"end":173.93,"sentiment":"neutral","sentiment_score":-0.009939975504364287},{"text":"So you signed up 03/04/2025.","start":184.96501,"end":191.225,"sentiment":"neutral","sentiment_score":0.008635012712329627},{"text":"Mhmm.","start":192.80501,"end":193.30501,"sentiment":"neutral","sentiment_score":0.007406509015709162},{"text":"So you purchased a twelve month contract.","start":193.845,"end":198.02501,"sentiment":"neutral","sentiment_score":0.0009379803336092404},{"text":"So it will end 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Hi. Like, I'm just calling that we are having trouble with our Netflix from yesterday. And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side. And, yeah, even, like, we check using our data, and it's fine. It's working with data, but with not our Internet. So can you please help me with that one? No. No. No. The yeah. With I'm I'm like yeah. No. No. Mostly Netflix not working, and some of the websites are not also not working. Samikashya, yes, a m I k s h y a, space, p a n d e y space, a c h a r y a. Yep. Yep. No problem. Yes. Okay. Like, give it a twenty minute. Okay. Also, like, I want to ask one thing. Like, our Internet, like, is is it two month lock in contract without Internet service? Yeah. Pip, also, yeah, I'd like to know, like, how many months have we been using Airtel, you know, just to let like, just to know, like yeah. Okay. Uh-huh. It's doing on March 4. Right? Okay. That's great. Yep. Wednesday. Yep. I got it. Yep. That's great. Yep. Alright. No. Like, it's alright. I'll also have my router up for, like, twenty minutes. If it works, that's fine. If not, then I'll call you back again. Absolutely. Yep. Thank 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Hi. Like, I'm just calling that we are having trouble with our Netflix from yesterday. And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side. And, yeah, even, like, we check using our data, and it's fine.\n\nIt's working with data, but with not our Internet. So can you please help me with that one? No. No. No.\n\nThe yeah. With I'm I'm like yeah. No. No. Mostly Netflix not working, and some of the websites are not also not working.\n\nSamikashya, yes, a m I k s h y a, space, p a n d e y space, a c h a r y a. Yep. Yep. No problem. Yes.\n\nOkay. Like, give it a twenty minute. Okay. Also, like, I want to ask one thing. Like, our Internet, like, is is it two month lock in contract without Internet service?\n\nYeah. Pip, also, yeah, I'd like to know, like, how many months have we been using Airtel, you know, just to let like, just to know, like yeah. Okay. Uh-huh. It's doing on March 4.\n\nRight? Okay. That's great. Yep. Wednesday.\n\nYep. I got it. Yep. That's great. Yep.\n\nAlright. No. Like, it's alright. I'll also have my router up for, like, twenty minutes. If it works, that's fine.\n\nIf not, then I'll call you back again. Absolutely. Yep. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3999996,"end":6.56,"sentiment":"neutral","sentiment_score":0.1381196528673172},{"text":"Hi.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":-0.032212793827056885},{"text":"Like, I'm just calling that we are having trouble with our Netflix from yesterday.","start":8.0,"end":13.54,"sentiment":"neutral","sentiment_score":-0.17060133761593274},{"text":"And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side.","start":15.545,"end":22.845001,"sentiment":"neutral","sentiment_score":-0.09774807385272449},{"text":"And, yeah, even, like, we check using our data, and it's fine.","start":23.785,"end":27.225,"sentiment":"neutral","sentiment_score":-0.00028321115920941037}],"sentiment":"neutral","sentiment_score":-0.08794295067048591,"num_words":46,"start":6.3999996,"end":27.225},{"sentences":[{"text":"It's working with data, but with not our 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fine.","start":224.38501,"end":225.66501,"sentiment":"neutral","sentiment_score":0.08909808248281478}],"sentiment":"neutral","sentiment_score":0.04483251748606563,"num_words":20,"start":219.425,"end":225.66501},{"sentences":[{"text":"If not, then I'll call you back again.","start":225.66501,"end":227.445,"sentiment":"neutral","sentiment_score":-0.0327089955098927},{"text":"Absolutely.","start":233.13293,"end":233.63293,"sentiment":"neutral","sentiment_score":0.0941258892416954},{"text":"Yep.","start":234.65292,"end":235.05293,"sentiment":"neutral","sentiment_score":0.11624976992607115},{"text":"Thank you.","start":235.05293,"end":235.71294,"sentiment":"positive","sentiment_score":0.43285736441612244}],"sentiment":"neutral","sentiment_score":0.06786820199340582,"num_words":12,"start":225.66501,"end":235.71294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you\n\nChannel 1: Hi.\n\nChannel 0: today?\n\nChannel 1: Like, I'm just calling that we are having trouble with our Netflix from yesterday.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, even, like, we check using our data, and it's fine. It's working with data, but with not our Internet. So can you please help\n\nChannel 0: May I know you you mean you're accessing a website\n\nChannel 1: me\n\nChannel 0: and\n\nChannel 1: with\n\nChannel 0: it's not\n\nChannel 1: that one?\n\nChannel 0: going\n\nChannel 1: No.\n\nChannel 0: through?\n\nChannel 1: No. No. The yeah. With I'm I'm like yeah. No.\n\nNo. Mostly Netflix not working, and some of the websites are not also not working.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check the account?\n\nChannel 1: Samikashya, yes, a m I k s h y a, space, p a n d e y space, a c h a r y a.\n\nChannel 0: Okay. Samiksha Pandey?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: No problem.\n\nChannel 0: Okay. Hello, Samik? Yes. Thank you for waiting. So we did reboot on the network side.\n\nIs it okay if you do a full power cycle on the router now? Please unplug the router. Keep\n\nChannel 1: Yes.\n\nChannel 0: keep it unplugged for twenty minutes. Like, turn it off. And after that, turn it on and check your Internet connection and try to access, like, the website that you said you cannot access before.\n\nChannel 1: Okay. Like, give it a twenty minute.\n\nChannel 0: Yeah. Just turn it off for twenty minutes. So I'll note the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nChannel 1: Okay. Also, like, I want to ask one thing. Like, our Internet, like, is is it two month lock in contract without Internet service?\n\nChannel 0: Hema, let me just check your account.\n\nChannel 1: Yeah. Pip, also, yeah, I'd like to know, like, how many months have we been using Airtel, you know, just to let like, just to know, like yeah.\n\nChannel 0: So you signed up 03/04/2025.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. So you purchased a twelve month contract.\n\nChannel 1: Uh-huh.\n\nChannel 0: So it will end\n\nChannel 1: It's doing\n\nChannel 0: tomorrow.\n\nChannel 1: on March 4. Right?\n\nChannel 0: Yeah. March 4.\n\nChannel 1: Okay. That's great.\n\nChannel 0: I\n\nChannel 1: Yep.\n\nChannel 0: think March 4, that is Wednesday\n\nChannel 1: Wednesday. Yep. I got it. Yep. That's great.\n\nChannel 0: Wait. '20\n\nChannel 1: Yep.\n\nChannel 0: '26. Mhmm.\n\nChannel 1: Alright.\n\nChannel 0: Anything else?\n\nChannel 1: No. Like, it's alright. I'll also have my router up for, like, twenty minutes. If it works, that's fine. If not, then I'll call you back again.\n\nChannel 0: Yeah. Sure. Just please do call us back if the issue is still there for\n\nChannel 1: Absolutely.\n\nChannel 0: us to further assist.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.12975049018859863},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.342713326215744},{"text":"This is Maureen from Ertol tech support.","start":3.04,"end":5.38,"sentiment":"neutral","sentiment_score":0.27382616698741913},{"text":"How can I 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I'm just calling that we are having trouble with our Netflix from yesterday.","start":8.0,"end":13.54,"sentiment":"neutral","sentiment_score":-0.17060133761593274}],"sentiment":"neutral","sentiment_score":-0.17060133761593274,"channel":1,"num_words":14,"start":8.0,"end":13.54},{"sentences":[{"text":"Mhmm.","start":15.36,"end":15.765,"sentiment":"neutral","sentiment_score":-0.06872443854808807}],"sentiment":"neutral","sentiment_score":-0.06872443854808807,"channel":0,"num_words":1,"start":15.36,"end":15.765},{"sentences":[{"text":"And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their 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Pandey?","start":73.090004,"end":74.47,"sentiment":"neutral","sentiment_score":0.026728722266852856}],"sentiment":"neutral","sentiment_score":0.026734374463558197,"channel":0,"num_words":3,"start":71.81,"end":74.47},{"sentences":[{"text":"Yep.","start":75.07,"end":75.57,"sentiment":"neutral","sentiment_score":0.03493524342775345},{"text":"Yep.","start":76.155,"end":76.655,"sentiment":"neutral","sentiment_score":0.04231140017509461}],"sentiment":"neutral","sentiment_score":0.038623321801424026,"channel":1,"num_words":2,"start":75.07,"end":76.655},{"sentences":[{"text":"Yeah.","start":76.215004,"end":76.455,"sentiment":"neutral","sentiment_score":0.05282852426171303},{"text":"Okay.","start":76.455,"end":76.955,"sentiment":"neutral","sentiment_score":0.05493008345365524},{"text":"Is it okay if I put you on hold?","start":77.01501,"end":78.615005,"sentiment":"neutral","sentiment_score":0.03190301689836714},{"text":"Let me just check your 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router.","start":120.42,"end":121.88,"sentiment":"neutral","sentiment_score":-0.028390567749738693},{"text":"Keep","start":122.58,"end":123.08,"sentiment":"neutral","sentiment_score":0.00786953791975975}],"sentiment":"neutral","sentiment_score":0.025590581133177404,"channel":0,"num_words":19,"start":116.5,"end":123.08},{"sentences":[{"text":"Yes.","start":122.65,"end":123.15,"sentiment":"neutral","sentiment_score":0.03930191695690155}],"sentiment":"neutral","sentiment_score":0.03930191695690155,"channel":1,"num_words":1,"start":122.65,"end":123.15},{"sentences":[{"text":"keep it unplugged for twenty minutes.","start":123.299995,"end":125.46,"sentiment":"neutral","sentiment_score":0.010654886563618978},{"text":"Like, turn it off.","start":125.46,"end":126.759995,"sentiment":"neutral","sentiment_score":-0.015231694851536304},{"text":"And after that, turn it on and check your Internet connection and try to access, like, the website that you said you cannot access 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yeah.","start":174.19499,"end":183.55,"sentiment":"neutral","sentiment_score":0.0016695547404837001}],"sentiment":"neutral","sentiment_score":0.002121615134196223,"channel":1,"num_words":28,"start":173.955,"end":183.55},{"sentences":[{"text":"So you signed up 03/04/2025.","start":184.96501,"end":191.225,"sentiment":"neutral","sentiment_score":0.008635012712329627}],"sentiment":"neutral","sentiment_score":0.008635012712329627,"channel":0,"num_words":5,"start":184.96501,"end":191.225},{"sentences":[{"text":"Okay.","start":191.61,"end":192.11,"sentiment":"neutral","sentiment_score":0.006832817103713751}],"sentiment":"neutral","sentiment_score":0.006832817103713751,"channel":1,"num_words":1,"start":191.61,"end":192.11},{"sentences":[{"text":"Mhmm.","start":192.80501,"end":193.30501,"sentiment":"neutral","sentiment_score":0.007406509015709162},{"text":"So you purchased a twelve month contract.","start":193.845,"end":198.02501,"sentiment":"neutral","sentiment_score":0.0009379803336092404}],"sentiment":"neutral","sentiment_score":0.0017465464188717306,"channel":0,"num_words":8,"start":192.80501,"end":198.02501},{"sentences":[{"text":"Uh-huh.","start":198.595,"end":199.095,"sentiment":"neutral","sentiment_score":-0.01143591944128275}],"sentiment":"neutral","sentiment_score":-0.01143591944128275,"channel":1,"num_words":1,"start":198.595,"end":199.095},{"sentences":[{"text":"So it will end","start":198.87,"end":201.13,"sentiment":"neutral","sentiment_score":-0.012954958248883486}],"sentiment":"neutral","sentiment_score":-0.012954958248883486,"channel":0,"num_words":4,"start":198.87,"end":201.13},{"sentences":[{"text":"It's doing","start":202.91501,"end":203.475,"sentiment":"neutral","sentiment_score":-0.009142882190644741}],"sentiment":"neutral","sentiment_score":-0.009142882190644741,"channel":1,"num_words":2,"start":202.91501,"end":203.475},{"sentences":[{"text":"tomorrow.","start":203.43,"end":203.93,"sentiment":"neutral","sentiment_score":-0.006394758820533752}],"sentiment":"neutral","sentiment_score":-0.006394758820533752,"channel":0,"num_words":1,"start":203.43,"end":203.93},{"sentences":[{"text":"on March 4.","start":203.475,"end":204.35501,"sentiment":"neutral","sentiment_score":0.0012546315168341},{"text":"Right?","start":204.355,"end":204.69,"sentiment":"neutral","sentiment_score":0.019073685631155968}],"sentiment":"neutral","sentiment_score":0.005709395045414567,"channel":1,"num_words":4,"start":203.475,"end":204.69},{"sentences":[{"text":"Yeah.","start":205.83,"end":206.33,"sentiment":"neutral","sentiment_score":0.025197133421897888},{"text":"March 4.","start":206.39,"end":207.29,"sentiment":"neutral","sentiment_score":0.02544954977929592}],"sentiment":"neutral","sentiment_score":0.025365410993496578,"channel":0,"num_words":3,"start":205.83,"end":207.29},{"sentences":[{"text":"Okay.","start":207.57,"end":208.05,"sentiment":"neutral","sentiment_score":0.16472184658050537},{"text":"That's great.","start":208.05,"end":208.93001,"sentiment":"positive","sentiment_score":0.4906153976917267}],"sentiment":"positive","sentiment_score":0.38198421398798627,"channel":1,"num_words":3,"start":207.57,"end":208.93001},{"sentences":[{"text":"I","start":208.87,"end":209.11,"sentiment":"neutral","sentiment_score":0.2529815435409546}],"sentiment":"neutral","sentiment_score":0.2529815435409546,"channel":0,"num_words":1,"start":208.87,"end":209.11},{"sentences":[{"text":"Yep.","start":208.93001,"end":209.43001,"sentiment":"neutral","sentiment_score":0.1411188244819641}],"sentiment":"neutral","sentiment_score":0.1411188244819641,"channel":1,"num_words":1,"start":208.93001,"end":209.43001},{"sentences":[{"text":"think March 4, that is Wednesday","start":209.11,"end":211.85,"sentiment":"neutral","sentiment_score":0.06525157578289509}],"sentiment":"neutral","sentiment_score":0.06525157578289509,"channel":0,"num_words":6,"start":209.11,"end":211.85},{"sentences":[{"text":"Wednesday.","start":213.81,"end":214.31,"sentiment":"neutral","sentiment_score":0.07914704084396362},{"text":"Yep.","start":214.53,"end":215.03,"sentiment":"neutral","sentiment_score":0.12627097964286804},{"text":"I got it.","start":215.09,"end":215.65001,"sentiment":"neutral","sentiment_score":0.15752657254536948},{"text":"Yep.","start":215.65001,"end":216.15001,"sentiment":"neutral","sentiment_score":0.17962205410003662},{"text":"That's great.","start":216.21,"end":216.93001,"sentiment":"positive","sentiment_score":0.35249099135398865}],"sentiment":"neutral","sentiment_score":0.19532522186636925,"channel":1,"num_words":8,"start":213.81,"end":216.93001},{"sentences":[{"text":"Wait.","start":216.755,"end":216.91501,"sentiment":"neutral","sentiment_score":0.08512616902589798},{"text":"'20","start":216.91501,"end":217.315,"sentiment":"neutral","sentiment_score":0.028373539447784424}],"sentiment":"neutral","sentiment_score":0.0567498542368412,"channel":0,"num_words":2,"start":216.755,"end":217.315},{"sentences":[{"text":"Yep.","start":216.93001,"end":217.425,"sentiment":"neutral","sentiment_score":0.01918751560151577}],"sentiment":"neutral","sentiment_score":0.01918751560151577,"channel":1,"num_words":1,"start":216.93001,"end":217.425},{"sentences":[{"text":"'26.","start":217.315,"end":218.05501,"sentiment":"neutral","sentiment_score":0.015707500278949738},{"text":"Mhmm.","start":218.99501,"end":219.49501,"sentiment":"neutral","sentiment_score":0.030682608485221863}],"sentiment":"neutral","sentiment_score":0.0231950543820858,"channel":0,"num_words":2,"start":217.315,"end":219.49501},{"sentences":[{"text":"Alright.","start":219.425,"end":219.925,"sentiment":"neutral","sentiment_score":0.048806872218847275}],"sentiment":"neutral","sentiment_score":0.048806872218847275,"channel":1,"num_words":1,"start":219.425,"end":219.925},{"sentences":[{"text":"Anything 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for","start":228.59,"end":233.15001,"sentiment":"neutral","sentiment_score":-0.0061808907641814305}],"sentiment":"neutral","sentiment_score":0.004810479034980138,"channel":0,"num_words":15,"start":228.03,"end":233.15001},{"sentences":[{"text":"Absolutely.","start":233.13293,"end":233.63293,"sentiment":"neutral","sentiment_score":0.0941258892416954}],"sentiment":"neutral","sentiment_score":0.0941258892416954,"channel":1,"num_words":1,"start":233.13293,"end":233.63293},{"sentences":[{"text":"us to further assist.","start":233.15001,"end":234.29001,"sentiment":"neutral","sentiment_score":0.12470917869359255}],"sentiment":"neutral","sentiment_score":0.12470917869359255,"channel":0,"num_words":4,"start":233.15001,"end":234.29001},{"sentences":[{"text":"Yep.","start":234.65292,"end":235.05293,"sentiment":"neutral","sentiment_score":0.11624976992607115}],"sentiment":"neutral","sentiment_score":0.11624976992607115,"channel":1,"num_words":1,"start":234.65292,"end":235.05293},{"sentences":[{"text":"Okay.","start":234.83,"end":235.33,"sentiment":"neutral","sentiment_score":0.23004721105098724}],"sentiment":"neutral","sentiment_score":0.23004721105098724,"channel":0,"num_words":1,"start":234.83,"end":235.33},{"sentences":[{"text":"Thank you.","start":235.05293,"end":235.71294,"sentiment":"positive","sentiment_score":0.43285736441612244}],"sentiment":"positive","sentiment_score":0.43285736441612244,"channel":1,"num_words":2,"start":235.05293,"end":235.71294},{"sentences":[{"text":"Thank you.","start":235.39,"end":236.03,"sentiment":"positive","sentiment_score":0.36412839591503143},{"text":"Bye for now.","start":236.03,"end":237.01001,"sentiment":"neutral","sentiment_score":-0.01871475080649058}],"sentiment":"neutral","sentiment_score":0.13442250788211824,"channel":0,"num_words":5,"start":235.39,"end":237.01001}]},"summary":{"result":"success","short":"A customer called Er reminded... Er reminded the customer that they were having trouble with Netflix and tried to call Netflix, but it wasn't working. The representative asked for the customer's information and checked their account, then asked them to check their Internet connection and if they signed a contract with Airtel. The representative also asked about the customer's internet use and if they signed a contract with Airtel before their service ends."},"intents":{"segments":[{"text":"Hi. Like, I'm just calling that we are having trouble with our Netflix from yesterday. Mhmm.","start_word":17,"end_word":32,"intents":[{"intent":"Troubleshoot ninja's connection","confidence_score":0.000243078}]},{"text":"Like, I'm just calling that we are having trouble with our Netflix from yesterday. Mhmm.","start_word":18,"end_word":32,"intents":[{"intent":"Check website issue","confidence_score":0.000694421}]},{"text":"And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side. Mhmm.","start_word":33,"end_word":51,"intents":[{"intent":"Troubleshoot ninja's internet service provider","confidence_score":0.0006572041}]},{"text":"So we did reboot on the network side. Is it okay if you do a full power cycle on the router now?","start_word":196,"end_word":217,"intents":[{"intent":"Reboot router","confidence_score":0.3128392}]},{"text":"Pip, also, yeah, I'd like to know, like, how many months have we been using Airtel, you know, just to let like, just to know, like yeah. So you signed up 03/04/2025. Okay.","start_word":346,"end_word":378,"intents":[{"intent":"Inquire about service duration","confidence_score":0.00008676298}]},{"text":"I'll also have my router up for, like, twenty minutes. If it works, that's fine. If not, then I'll call you back again. Yeah.","start_word":433,"end_word":456,"intents":[{"intent":"Provide access time","confidence_score":0.0000034260754}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist Hi. you today? Hi. Like, I'm just calling that we are having trouble with our Netflix from yesterday. Mhmm. And, yeah, we tried calling Netflix, and they said, like, that's Internet service provider from from their side. Mhmm. And, yeah, even, like, we check using our data, and it's fine. It's working with data, but with not our Internet. So can you please help May I know you you mean you're accessing a website me and it's with not that one? going through? No. No. No. The yeah. With I'm I'm like yeah. No. No.","start_word":0,"end_word":108,"sentiment":"neutral","sentiment_score":-0.03377095237374306},{"text":"Mostly Netflix not working, and some of the websites are not also not working.","start_word":109,"end_word":122,"sentiment":"negative","sentiment_score":-0.37458086013793945},{"text":"Okay. I see. May I know your full name, please, for me to check the account? Samikashya, yes, a m I k s h y a, space, p a n d e y space, a c h a r y a. Okay. Samiksha Pandey? Yep. Yep. Yeah. Okay. Is it okay if I put you on hold? Let me just check your account. No problem. Okay. Hello, Samik? Yes. Thank you for waiting. So we did reboot on the network side. Is it okay if you do a full power cycle on the router now? Please unplug the router. Keep Yes. keep it unplugged for twenty minutes. Like, turn it off. And after that, turn it on and check your Internet connection and try to access, like, the website that you said you cannot access before. Okay. Like, give it a twenty minute. Yeah. Just turn it off for twenty minutes. So I'll note the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Okay. Also, like, I want to ask one thing. Like, our Internet, like, is is it two month lock in contract without Internet service? Hema, let me just check your account. Yeah. Pip, also, yeah, I'd like to know, like, how many months have we been using Airtel, you know, just to let like, just to know, like yeah. So you signed up 03/04/2025. Okay. Mhmm. So you purchased a twelve month contract. Uh-huh. So it will end It's doing tomorrow. on March 4. Right? Yeah. March 4. Okay.","start_word":123,"end_word":402,"sentiment":"neutral","sentiment_score":-0.01445430883073381},{"text":"That's great.","start_word":403,"end_word":404,"sentiment":"positive","sentiment_score":0.48679372668266296},{"text":"I Yep. think March 4, that is Wednesday Wednesday. Yep. I got it. Yep.","start_word":405,"end_word":418,"sentiment":"neutral","sentiment_score":0.12518782913684845},{"text":"That's great.","start_word":419,"end_word":420,"sentiment":"positive","sentiment_score":0.352840393781662},{"text":"Wait. '20 Yep. '26. Mhmm. Alright. Anything else? No. Like, it's alright. I'll also have my router up for, like, twenty minutes. If it works, that's fine. If not, then I'll call you back again. Yeah. Sure. Just please do call us back if the issue is still there for Absolutely. us to further assist. Yep. Okay.","start_word":421,"end_word":477,"sentiment":"neutral","sentiment_score":0.037520214915275574},{"text":"Thank you. Thank you.","start_word":478,"end_word":481,"sentiment":"positive","sentiment_score":0.42865705490112305},{"text":"Bye for now.","start_word":482,"end_word":484,"sentiment":"neutral","sentiment_score":0.00663181534036994}],"average":{"sentiment":"neutral","sentiment_score":-0.004562879088741021}}}}