{"metadata":{"transaction_key":"deprecated","request_id":"019e3e5a-4344-7000-9237-5380b6a40fa1","sha256":"d54e378a4433b264d5e12923f9bfac59cfec2965c52afcf7d9908ce00c81ceb5","created":"2026-05-19T03:49:24.846Z","duration":163.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":561,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":660,"output_tokens":662},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":660,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Tech support. Hello? Hello? Were you having issues with the Internet or anything like that? Okay. What name was it? Okay. Hang on a sec. Yeah. There's a bit of a glitch with the site. When you select it, it goes straight down. So we just we're getting our IT guy to fix that up. Do you know what plan you were after? Okay. No worries. The thing is that you selected at twelve months. Twelve months, you get a free router, but not the Wi Fi seven. It's a y it's a k seven dual band Wi Fi six. It's got here Wi Fi seven. So you don't want a Wi Fi seven? Are you you're Deep Ranjani. Yeah? I say you got your own router then. Alright. Well, give us a have you have you got that router with you now? Are you at home or you're not at home? Oh, okay. Do you know what router it is? Is it a Wi Fi six router? Or yeah. Because it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six. Alright. I'll get the I'll put the order through for you. And once it's activated, you'll receive a text and all that. Alright? Where about you live? You're in Greenway. Well, you got you got normal delivery charge, Takes about four days. But if you go on a express charge, it's about $25 or something like that. You'll get it tomorrow. Okay. So we'll send you the Wi Fi six. Yeah? Or do you want the Wi Fi seven? Well, you've only you you've only got you've well, you've got the 500 boost, so the Wi Fi six is good. Alright? Alright. Not a problem. Alright. I'll get that sorted out for you. Thank you. Have a nice day. Bye.","confidence":0.99316406,"words":[{"word":"tech","start":0.39999998,"end":0.64,"confidence":0.6660156,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.006059443578124046},{"word":"support","start":0.64,"end":1.14,"confidence":0.904541,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.0033172741532325745},{"word":"hello","start":4.56,"end":5.06,"confidence":0.93530273,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00184611976146698},{"word":"hello","start":8.4,"end":8.9,"confidence":0.9692383,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0017893523909151554},{"word":"were","start":14.575,"end":14.815001,"confidence":0.8286133,"punctuated_word":"Were","sentiment":"neutral","sentiment_score":-0.14059849083423617},{"word":"you","start":14.815001,"end":14.975,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09915678203105928},{"word":"having","start":14.975,"end":15.215,"confidence":0.9980469,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.12124057859182358},{"word":"issues","start":15.215,"end":15.535,"confidence":0.9902344,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.11382963508367538},{"word":"with","start":15.535,"end":15.695,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1909974664449692},{"word":"the","start":15.695,"end":15.855,"confidence":0.7583008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.161867156624794},{"word":"internet","start":15.855,"end":16.175,"confidence":0.9243164,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.1143512725830078},{"word":"or","start":16.175,"end":16.335,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1440939903259277},{"word":"anything","start":16.335,"end":16.575,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.14948444068431854},{"word":"like","start":16.575,"end":16.815,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.21985849738121033},{"word":"that","start":16.815,"end":17.315,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.1807200014591217},{"word":"okay","start":27.6,"end":28.1,"confidence":0.8149414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.047554221004247665},{"word":"what","start":28.400002,"end":28.640001,"confidence":0.86621094,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.01901986822485924},{"word":"name","start":28.640001,"end":28.880001,"confidence":0.9970703,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03478848934173584},{"word":"was","start":28.880001,"end":29.12,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03950536251068115},{"word":"it","start":29.12,"end":29.62,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.022483015432953835},{"word":"okay","start":32.32,"end":32.64,"confidence":0.96875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02355264499783516},{"word":"hang","start":32.64,"end":32.72,"confidence":0.9951172,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.041114091873168945},{"word":"on","start":32.72,"end":32.88,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04006551951169968},{"word":"a","start":32.88,"end":33.04,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03614393621683121},{"word":"sec","start":33.04,"end":33.440002,"confidence":0.99853516,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.02274087443947792},{"word":"yeah","start":33.440002,"end":33.6,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10756887495517732},{"word":"there's","start":33.6,"end":33.920002,"confidence":0.9970703,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.3626193404197693},{"word":"a","start":33.920002,"end":34.08,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4262464940547943},{"word":"bit","start":34.08,"end":34.24,"confidence":0.9921875,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.3843411803245544},{"word":"of","start":34.24,"end":34.4,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5688130855560303},{"word":"a","start":34.4,"end":34.48,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5939813852310181},{"word":"glitch","start":34.48,"end":34.88,"confidence":0.9194336,"punctuated_word":"glitch","sentiment":"negative","sentiment_score":-0.4645968079566955},{"word":"with","start":34.88,"end":35.04,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5875406861305237},{"word":"the","start":35.04,"end":35.2,"confidence":0.9604492,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5744343996047974},{"word":"site","start":35.2,"end":35.440002,"confidence":0.97387695,"punctuated_word":"site.","sentiment":"negative","sentiment_score":-0.4774692058563232},{"word":"when","start":35.440002,"end":35.68,"confidence":1.0,"punctuated_word":"When","sentiment":"negative","sentiment_score":-0.42666155099868774},{"word":"you","start":35.68,"end":35.92,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4300242066383362},{"word":"select","start":35.92,"end":36.24,"confidence":0.9941406,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.29283854365348816},{"word":"it","start":36.24,"end":36.74,"confidence":0.9926758,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.4616403579711914},{"word":"it","start":37.120003,"end":37.2,"confidence":0.9892578,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5881258249282837},{"word":"goes","start":37.2,"end":37.6,"confidence":0.99609375,"punctuated_word":"goes","sentiment":"negative","sentiment_score":-0.5214213728904724},{"word":"straight","start":37.6,"end":37.92,"confidence":0.9277344,"punctuated_word":"straight","sentiment":"negative","sentiment_score":-0.5677563548088074},{"word":"down","start":37.92,"end":38.24,"confidence":0.7470703,"punctuated_word":"down.","sentiment":"negative","sentiment_score":-0.4809512197971344},{"word":"so","start":38.24,"end":38.4,"confidence":1.0,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4404565691947937},{"word":"we","start":38.4,"end":38.64,"confidence":0.9980469,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.40673473477363586},{"word":"just","start":38.64,"end":38.8,"confidence":0.72558594,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3692547082901001},{"word":"we're","start":39.995003,"end":40.395,"confidence":0.9980469,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.42096060514450073},{"word":"getting","start":40.395,"end":40.875,"confidence":0.9970703,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.4583766162395478},{"word":"our","start":40.875,"end":41.195,"confidence":0.9667969,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.45687463879585266},{"word":"it","start":41.195,"end":41.515,"confidence":0.55371094,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.3223743736743927},{"word":"guy","start":41.515,"end":41.755,"confidence":0.8720703,"punctuated_word":"guy","sentiment":"negative","sentiment_score":-0.4111067652702331},{"word":"to","start":41.755,"end":41.835,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4482159316539765},{"word":"fix","start":41.835,"end":42.075,"confidence":0.99902344,"punctuated_word":"fix","sentiment":"negative","sentiment_score":-0.4042634665966034},{"word":"that","start":42.075,"end":42.235,"confidence":0.92822266,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4830383360385895},{"word":"up","start":42.235,"end":42.395,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"negative","sentiment_score":-0.3769659399986267},{"word":"do","start":42.395,"end":42.555,"confidence":0.96777344,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.09822522103786469},{"word":"you","start":42.555,"end":42.635002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08525143563747406},{"word":"know","start":42.635002,"end":42.795002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07633163779973984},{"word":"what","start":42.795002,"end":42.955,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06032225489616394},{"word":"plan","start":42.955,"end":43.195,"confidence":0.9980469,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.05954909324645996},{"word":"you","start":43.195,"end":43.355,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0838741585612297},{"word":"were","start":43.355,"end":43.595,"confidence":0.5703125,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.08787846565246582},{"word":"after","start":43.595,"end":44.095,"confidence":0.9995117,"punctuated_word":"after?","sentiment":"neutral","sentiment_score":-0.055849723517894745},{"word":"okay","start":49.195,"end":49.595,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.008336860686540604},{"word":"no","start":49.595,"end":49.835,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.01821562647819519},{"word":"worries","start":49.835,"end":50.155,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.020129818469285965},{"word":"the","start":50.155,"end":50.315002,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03024841845035553},{"word":"thing","start":50.315002,"end":50.555,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.02216774970293045},{"word":"is","start":50.555,"end":50.715,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07594947516918182},{"word":"that","start":50.715,"end":50.875,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08520336449146271},{"word":"you","start":50.875,"end":51.035,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08101852238178253},{"word":"selected","start":51.035,"end":51.515,"confidence":0.9707031,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":-0.05342070013284683},{"word":"at","start":51.515,"end":51.755,"confidence":0.4790039,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08605813980102539},{"word":"twelve","start":51.755,"end":51.995003,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.0628465861082077},{"word":"months","start":51.995003,"end":52.495003,"confidence":0.96362305,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.02563367411494255},{"word":"twelve","start":53.09,"end":53.41,"confidence":0.9902344,"punctuated_word":"Twelve","sentiment":"neutral","sentiment_score":-0.09838761389255524},{"word":"months","start":53.41,"end":53.57,"confidence":0.89038086,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.06605327874422073},{"word":"you","start":53.57,"end":53.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05117389187216759},{"word":"get","start":53.73,"end":53.809998,"confidence":0.9892578,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.042019397020339966},{"word":"a","start":53.809998,"end":53.969997,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08005379140377045},{"word":"free","start":53.969997,"end":54.21,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.04210784286260605},{"word":"router","start":54.21,"end":54.449997,"confidence":0.8317871,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.043060339987277985},{"word":"but","start":54.449997,"end":54.69,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12361514568328856},{"word":"not","start":54.69,"end":54.85,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.27077120542526245},{"word":"the","start":54.85,"end":55.01,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2492919564247131},{"word":"wi","start":55.01,"end":55.17,"confidence":0.86865234,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.19220733642578125},{"word":"fi","start":55.17,"end":55.489998,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.12484718859195708},{"word":"seven","start":55.489998,"end":55.73,"confidence":0.986084,"punctuated_word":"seven.","sentiment":"neutral","sentiment_score":-0.22810271382331848},{"word":"it's","start":55.73,"end":55.969997,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.23199737071990967},{"word":"a","start":55.969997,"end":56.129997,"confidence":0.70654297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18229469656944275},{"word":"y","start":56.129997,"end":56.289997,"confidence":0.30810547,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.17497137188911438},{"word":"it's","start":56.37,"end":56.61,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17312777042388916},{"word":"a","start":56.61,"end":56.69,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12768492102622986},{"word":"k","start":56.69,"end":56.93,"confidence":0.9790039,"punctuated_word":"k","sentiment":"neutral","sentiment_score":-0.1139422059059143},{"word":"seven","start":56.93,"end":57.43,"confidence":0.9980469,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.11712217330932616},{"word":"dual","start":57.489998,"end":57.809998,"confidence":0.91748047,"punctuated_word":"dual","sentiment":"neutral","sentiment_score":-0.06491342186927795},{"word":"band","start":57.809998,"end":58.309998,"confidence":0.9819336,"punctuated_word":"band","sentiment":"neutral","sentiment_score":-0.09942588210105896},{"word":"wi","start":58.449997,"end":58.69,"confidence":0.9941406,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.1381968855857849},{"word":"fi","start":58.69,"end":58.93,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.09261363744735718},{"word":"six","start":58.93,"end":59.43,"confidence":1.0,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":-0.177154541015625},{"word":"it's","start":69.415,"end":69.655,"confidence":0.77490234,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2474423348903656},{"word":"got","start":69.655,"end":69.814995,"confidence":0.96533203,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.22999662160873413},{"word":"here","start":69.814995,"end":70.134995,"confidence":0.9892578,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.18797160685062408},{"word":"wi","start":70.134995,"end":70.375,"confidence":0.52978516,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.20986922085285187},{"word":"fi","start":70.375,"end":70.695,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.1349668800830841},{"word":"seven","start":70.695,"end":71.095,"confidence":0.9946289,"punctuated_word":"seven.","sentiment":"neutral","sentiment_score":-0.24363994598388672},{"word":"so","start":71.095,"end":71.335,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.23085898160934448},{"word":"you","start":71.335,"end":71.415,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2811293601989746},{"word":"don't","start":71.415,"end":71.575,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2634238004684448},{"word":"want","start":71.575,"end":71.735,"confidence":0.97998047,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.22035765647888184},{"word":"a","start":71.735,"end":71.895,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2603316307067871},{"word":"wi","start":71.895,"end":72.055,"confidence":0.9980469,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.27714040875434875},{"word":"fi","start":72.055,"end":72.295,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.1780574470758438},{"word":"seven","start":72.295,"end":72.795,"confidence":0.9970703,"punctuated_word":"seven?","sentiment":"neutral","sentiment_score":-0.2279034852981567},{"word":"are","start":74.534996,"end":74.774994,"confidence":0.6123047,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.08914850652217865},{"word":"you","start":74.774994,"end":74.935,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08913891762495041},{"word":"you're","start":75.015,"end":75.335,"confidence":0.8654785,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06979484856128693},{"word":"deep","start":75.335,"end":75.735,"confidence":0.5234375,"punctuated_word":"Deep","sentiment":"neutral","sentiment_score":-0.06047435477375984},{"word":"ranjani","start":75.735,"end":76.235,"confidence":0.88012695,"punctuated_word":"Ranjani.","sentiment":"neutral","sentiment_score":-0.0650492012500763},{"word":"yeah","start":76.375,"end":76.875,"confidence":0.97436523,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":-0.02942521870136261},{"word":"i","start":77.975,"end":78.134995,"confidence":0.8330078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038896653801202774},{"word":"say","start":78.134995,"end":78.295,"confidence":0.62597656,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.02069156244397163},{"word":"you","start":78.295,"end":78.455,"confidence":0.94384766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024916745722293857},{"word":"got","start":78.455,"end":78.615,"confidence":0.9790039,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.010512463748455048},{"word":"your","start":78.615,"end":78.774994,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0025203898549079895},{"word":"own","start":78.774994,"end":79.015,"confidence":0.9980469,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.007003195583820343},{"word":"router","start":79.015,"end":79.41499,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.03060971200466156},{"word":"then","start":79.41499,"end":79.91499,"confidence":0.8317871,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.02182566188275814},{"word":"alright","start":81.490005,"end":81.89,"confidence":0.97875977,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.051158249378204346},{"word":"well","start":81.89,"end":82.05,"confidence":0.9692383,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03668276220560074},{"word":"give","start":82.05,"end":82.21,"confidence":0.9892578,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03202841058373451},{"word":"us","start":82.21,"end":82.29,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.037650614976882935},{"word":"a","start":82.29,"end":82.450005,"confidence":0.796875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03602251783013344},{"word":"have","start":82.61,"end":82.69,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.013314098119735718},{"word":"you","start":82.69,"end":82.770004,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006695818156003952},{"word":"have","start":82.770004,"end":83.01,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.024124614894390103},{"word":"you","start":83.01,"end":83.090004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022553972899913788},{"word":"got","start":83.090004,"end":83.25,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0317666120827198},{"word":"that","start":83.25,"end":83.41,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0508197583258152},{"word":"router","start":83.41,"end":83.73,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.022279344499111176},{"word":"with","start":83.73,"end":83.89,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.024199575185775757},{"word":"you","start":83.89,"end":84.130005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02310580387711525},{"word":"now","start":84.130005,"end":84.630005,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.00546652264893055},{"word":"are","start":86.130005,"end":86.29,"confidence":0.99121094,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.07181130349636078},{"word":"you","start":86.29,"end":86.450005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05987165495753288},{"word":"at","start":86.450005,"end":86.53,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.062201760709285736},{"word":"home","start":86.53,"end":86.770004,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.05992744117975235},{"word":"or","start":86.770004,"end":86.93,"confidence":0.7426758,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06843047589063644},{"word":"you're","start":86.93,"end":87.090004,"confidence":0.9824219,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09396853297948836},{"word":"not","start":87.090004,"end":87.33,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09648582339286804},{"word":"at","start":87.33,"end":87.41,"confidence":0.98828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10101534426212312},{"word":"home","start":87.41,"end":87.91,"confidence":0.99902344,"punctuated_word":"home?","sentiment":"neutral","sentiment_score":-0.1020740568637848},{"word":"oh","start":89.89,"end":90.05,"confidence":0.78125,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06436948478221893},{"word":"okay","start":90.05,"end":90.55,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04666660726070404},{"word":"do","start":90.770004,"end":90.93,"confidence":0.87060547,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.020164228975772858},{"word":"you","start":90.93,"end":91.01,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03069150075316429},{"word":"know","start":91.01,"end":91.170006,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.022510334849357605},{"word":"what","start":91.170006,"end":91.41,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01667199656367302},{"word":"router","start":91.41,"end":91.73,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.027584180235862732},{"word":"it","start":91.73,"end":91.89,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0176378283649683},{"word":"is","start":91.89,"end":92.130005,"confidence":0.9970703,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.018664300441741943},{"word":"is","start":92.130005,"end":92.29,"confidence":0.984375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010190114378929138},{"word":"it","start":92.29,"end":92.450005,"confidence":0.8774414,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.015331048518419266},{"word":"a","start":92.450005,"end":92.53,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01575763151049614},{"word":"wi","start":92.53,"end":92.770004,"confidence":0.8041992,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.021178364753723145},{"word":"fi","start":92.770004,"end":93.01,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.013831306248903276},{"word":"six","start":93.01,"end":93.41,"confidence":0.99121094,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.014881164766848087},{"word":"router","start":93.41,"end":93.89,"confidence":0.46618652,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.021152444183826447},{"word":"or","start":93.89,"end":94.39,"confidence":0.96533203,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.013000290840864182},{"word":"yeah","start":96.41499,"end":96.655,"confidence":0.9724121,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03454474359750748},{"word":"because","start":96.655,"end":96.814995,"confidence":0.5932617,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.03543442487716675},{"word":"it's","start":96.814995,"end":96.975,"confidence":0.9729004,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05066410452127457},{"word":"gotta","start":96.975,"end":97.134995,"confidence":0.5385742,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.04654043912887573},{"word":"be","start":97.134995,"end":97.295,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.054009124636650085},{"word":"because","start":97.375,"end":97.615,"confidence":0.99121094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0392330028116703},{"word":"this","start":97.615,"end":98.09499,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06853865832090378},{"word":"is","start":98.09499,"end":98.255,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04859352484345436},{"word":"fiber","start":98.255,"end":98.655,"confidence":0.78027344,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.04673096537590027},{"word":"to","start":98.655,"end":98.814995,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07125929743051529},{"word":"the","start":98.814995,"end":98.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05951477214694023},{"word":"premises","start":98.975,"end":99.475,"confidence":0.7836914,"punctuated_word":"premises,","sentiment":"neutral","sentiment_score":0.05794136226177216},{"word":"and","start":99.774994,"end":99.935,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.053648073226213455},{"word":"we'll","start":99.935,"end":100.255,"confidence":0.69262695,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0689154639840126},{"word":"all","start":100.41499,"end":100.575,"confidence":0.9111328,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.07384172827005386},{"word":"the","start":100.575,"end":100.735,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06775746494531631},{"word":"boost","start":100.735,"end":101.134995,"confidence":0.9003906,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.07691402733325958},{"word":"upgrades","start":101.134995,"end":101.534996,"confidence":0.82177734,"punctuated_word":"upgrades,","sentiment":"neutral","sentiment_score":0.054771438241004944},{"word":"it's","start":101.534996,"end":101.695,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03840051591396332},{"word":"gotta","start":101.695,"end":101.935,"confidence":0.50683594,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.030749235302209858},{"word":"be","start":101.935,"end":102.09499,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03316541761159897},{"word":"a","start":102.09499,"end":102.174995,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03693123534321785},{"word":"wi","start":102.174995,"end":102.41499,"confidence":0.99902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.03166092187166214},{"word":"fi","start":102.41499,"end":102.575,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.020400892943143845},{"word":"six","start":102.575,"end":102.895,"confidence":0.99902344,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.03970015048980713},{"word":"alright","start":102.895,"end":103.215,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14516282081604004},{"word":"i'll","start":103.215,"end":103.375,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20719170570373535},{"word":"get","start":103.375,"end":103.615,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2303529530763626},{"word":"the","start":103.615,"end":103.655,"confidence":0.52441406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2753562033176422},{"word":"i'll","start":103.695,"end":103.854996,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2554107904434204},{"word":"put","start":103.854996,"end":104.015,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.26077255606651306},{"word":"the","start":104.015,"end":104.174995,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26069870591163635},{"word":"order","start":104.174995,"end":104.494995,"confidence":0.97265625,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.24789045751094815},{"word":"through","start":104.494995,"end":104.735,"confidence":0.9350586,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.26808035373687744},{"word":"for","start":104.735,"end":104.895,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2594749331474304},{"word":"you","start":104.895,"end":105.05499,"confidence":0.7154541,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21783319115638733},{"word":"and","start":105.05499,"end":105.215,"confidence":0.84228516,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17819878458976746},{"word":"once","start":105.215,"end":105.454994,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.17812667787075043},{"word":"it's","start":105.454994,"end":105.774994,"confidence":0.9802246,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.21581558883190155},{"word":"activated","start":105.774994,"end":106.274994,"confidence":0.967041,"punctuated_word":"activated,","sentiment":"neutral","sentiment_score":0.227163165807724},{"word":"you'll","start":106.975,"end":107.215,"confidence":0.9194336,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.1623707264661789},{"word":"receive","start":107.215,"end":107.615,"confidence":0.9921875,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.16654719412326813},{"word":"a","start":107.615,"end":107.695,"confidence":0.94628906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1533380150794983},{"word":"text","start":107.695,"end":108.015,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.16965122520923617},{"word":"and","start":108.015,"end":108.09499,"confidence":0.97802734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14270594716072085},{"word":"all","start":108.09499,"end":108.255,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1184963807463646},{"word":"that","start":108.255,"end":108.41499,"confidence":0.9980469,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10580523312091827},{"word":"alright","start":108.41499,"end":108.91499,"confidence":0.9975586,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.0426456481218338},{"word":"where","start":116.439995,"end":116.68,"confidence":0.9243164,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.006835486274212599},{"word":"about","start":116.68,"end":116.92,"confidence":0.6699219,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0066300020553171635},{"word":"you","start":116.92,"end":117.079994,"confidence":0.7963867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005761405918747187},{"word":"live","start":117.079994,"end":117.399994,"confidence":0.88183594,"punctuated_word":"live?","sentiment":"neutral","sentiment_score":-0.0033169016242027283},{"word":"you're","start":117.399994,"end":117.64,"confidence":0.99658203,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.002204759512096643},{"word":"in","start":117.64,"end":118.14,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00022642221301794052},{"word":"greenway","start":118.52,"end":119.02,"confidence":0.88688153,"punctuated_word":"Greenway.","sentiment":"neutral","sentiment_score":-0.0012312326580286026},{"word":"well","start":119.24,"end":119.399994,"confidence":0.9880371,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0044512515887618065},{"word":"you","start":119.399994,"end":119.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008969977498054504},{"word":"got","start":119.64,"end":120.14,"confidence":0.9482422,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.010043319314718246},{"word":"you","start":120.439995,"end":120.6,"confidence":0.9448242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009064747020602226},{"word":"got","start":120.6,"end":120.84,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.003475228324532509},{"word":"normal","start":120.84,"end":121.24,"confidence":0.9790039,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.003888146951794624},{"word":"delivery","start":121.24,"end":121.74,"confidence":1.0,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.015970388427376747},{"word":"charge","start":121.799995,"end":122.299995,"confidence":0.7342529,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.006024118512868881},{"word":"takes","start":123.325005,"end":123.645004,"confidence":0.59765625,"punctuated_word":"Takes","sentiment":"neutral","sentiment_score":-0.009755708277225494},{"word":"about","start":123.645004,"end":123.965004,"confidence":0.9604492,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.014713238924741743},{"word":"four","start":123.965004,"end":124.205,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.009587086737155914},{"word":"days","start":124.205,"end":124.705,"confidence":0.8737793,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.013598455116152763},{"word":"but","start":125.085,"end":125.325,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010663289576768877},{"word":"if","start":125.325,"end":125.485,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.012221974320709704},{"word":"you","start":125.485,"end":125.645004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00300716981291771},{"word":"go","start":125.645004,"end":125.885,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0053407736122608185},{"word":"on","start":125.885,"end":126.285,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0118662528693676},{"word":"a","start":126.285,"end":126.365,"confidence":0.46801758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016073081642389297},{"word":"express","start":126.365,"end":126.845,"confidence":0.99121094,"punctuated_word":"express","sentiment":"neutral","sentiment_score":-0.021650908514857292},{"word":"charge","start":126.845,"end":127.085,"confidence":0.920166,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.006845327094197273},{"word":"it's","start":127.085,"end":127.245,"confidence":0.76831055,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01692843809723854},{"word":"about","start":127.245,"end":127.645004,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.021426014602184296},{"word":"$25","start":127.645004,"end":128.365,"confidence":0.9995117,"punctuated_word":"$25","sentiment":"neutral","sentiment_score":-0.01325731724500656},{"word":"or","start":128.365,"end":128.525,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01965973526239395},{"word":"something","start":128.525,"end":128.765,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.019385166466236115},{"word":"like","start":128.765,"end":128.925,"confidence":0.9970703,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.02009320631623268},{"word":"that","start":128.925,"end":129.245,"confidence":0.7668457,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.016689077019691467},{"word":"you'll","start":129.245,"end":129.485,"confidence":0.7019043,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.007981657050549984},{"word":"get","start":129.485,"end":129.645,"confidence":0.9428711,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.00035720691084861755},{"word":"it","start":129.645,"end":129.80501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00042934343218803406},{"word":"tomorrow","start":129.80501,"end":130.30501,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.001010216772556305},{"word":"okay","start":137.54001,"end":138.04001,"confidence":0.8544922,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0195365771651268},{"word":"so","start":138.18001,"end":138.68001,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02018159069120884},{"word":"we'll","start":139.06,"end":139.38,"confidence":0.9946289,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.04278954491019249},{"word":"send","start":139.38,"end":139.54001,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.048500970005989075},{"word":"you","start":139.54001,"end":139.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04061667621135712},{"word":"the","start":139.78,"end":140.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04358859360218048},{"word":"wi","start":140.5,"end":140.74,"confidence":0.8183594,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04353836551308632},{"word":"fi","start":140.74,"end":141.06,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.03570931777358055},{"word":"six","start":141.06,"end":141.38,"confidence":0.7883301,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.03898395970463753},{"word":"yeah","start":141.38,"end":141.7,"confidence":0.9848633,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.019156131893396378},{"word":"or","start":141.7,"end":141.86,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.017931073904037476},{"word":"do","start":141.86,"end":141.94,"confidence":0.5810547,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006785118021070957},{"word":"you","start":141.94,"end":142.02,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01651332899928093},{"word":"want","start":142.02,"end":142.26,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.010644972324371338},{"word":"the","start":142.26,"end":142.34,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02263772673904896},{"word":"wi","start":142.34,"end":142.58,"confidence":0.9951172,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.023072700947523117},{"word":"fi","start":142.58,"end":142.82,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.017984610050916672},{"word":"seven","start":142.82,"end":143.32,"confidence":0.9975586,"punctuated_word":"seven?","sentiment":"neutral","sentiment_score":0.030635252594947815},{"word":"well","start":147.38,"end":147.62,"confidence":0.9753418,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.13258670270442963},{"word":"you've","start":147.62,"end":147.86,"confidence":0.96875,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.1900511384010315},{"word":"only","start":147.86,"end":148.1,"confidence":0.890625,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.09565494954586028},{"word":"you","start":148.26,"end":148.5,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09895087033510208},{"word":"you've","start":148.5,"end":148.66,"confidence":0.5275879,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.1927102506160736},{"word":"only","start":148.66,"end":148.98,"confidence":0.92089844,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.12040282040834428},{"word":"got","start":148.98,"end":149.14,"confidence":0.9658203,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.16889727115631104},{"word":"you've","start":149.18,"end":149.22,"confidence":0.6608887,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.14273487031459808},{"word":"well","start":149.3,"end":149.46,"confidence":0.94555664,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.14785127341747284},{"word":"you've","start":149.46,"end":149.62,"confidence":0.7570801,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.23481307923793793},{"word":"got","start":149.62,"end":149.78,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.2099362015724182},{"word":"the","start":149.78,"end":149.94,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24114787578582764},{"word":"500","start":149.94,"end":150.5,"confidence":1.0,"punctuated_word":"500","sentiment":"positive","sentiment_score":0.34043586254119873},{"word":"boost","start":150.5,"end":151.0,"confidence":0.8105469,"punctuated_word":"boost,","sentiment":"neutral","sentiment_score":0.23393969237804413},{"word":"so","start":151.06,"end":151.56,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.242189422249794},{"word":"the","start":152.045,"end":152.285,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3668615221977234},{"word":"wi","start":152.285,"end":152.44499,"confidence":0.88964844,"punctuated_word":"Wi","sentiment":"positive","sentiment_score":0.33850517868995667},{"word":"fi","start":152.44499,"end":152.685,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.2736549377441406},{"word":"six","start":152.685,"end":153.00499,"confidence":0.87841797,"punctuated_word":"six","sentiment":"positive","sentiment_score":0.3610200583934784},{"word":"is","start":153.00499,"end":153.165,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3806045651435852},{"word":"good","start":153.165,"end":153.665,"confidence":0.9890137,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.32756489515304565},{"word":"alright","start":155.325,"end":155.825,"confidence":0.85668945,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.1065429300069809},{"word":"alright","start":156.36499,"end":156.765,"confidence":0.982666,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.25368422269821167},{"word":"not","start":156.765,"end":156.925,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.29785996675491333},{"word":"a","start":156.925,"end":157.08499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.26087135076522827},{"word":"problem","start":157.08499,"end":157.485,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.31142979860305786},{"word":"alright","start":157.485,"end":157.72499,"confidence":0.9753418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3111036717891693},{"word":"i'll","start":157.72499,"end":157.965,"confidence":1.0,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3982841968536377},{"word":"get","start":157.965,"end":158.125,"confidence":0.99902344,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4308456480503082},{"word":"that","start":158.125,"end":158.285,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.39074552059173584},{"word":"sorted","start":158.285,"end":158.605,"confidence":0.9980469,"punctuated_word":"sorted","sentiment":"positive","sentiment_score":0.412226140499115},{"word":"out","start":158.605,"end":158.765,"confidence":0.9873047,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.4682976901531219},{"word":"for","start":158.765,"end":158.925,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4242250621318817},{"word":"you","start":158.925,"end":159.425,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33132249116897583},{"word":"thank","start":160.525,"end":160.765,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.631510317325592},{"word":"you","start":160.765,"end":161.00499,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.549545168876648},{"word":"have","start":161.00499,"end":161.125,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6203304529190063},{"word":"a","start":161.125,"end":161.245,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5979844927787781},{"word":"nice","start":161.245,"end":161.485,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.6115335822105408},{"word":"day","start":161.485,"end":161.985,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.539044976234436},{"word":"bye","start":162.925,"end":163.425,"confidence":0.7722168,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08040744811296463}],"paragraphs":{"transcript":"\nTech support. Hello? Hello? Were you having issues with the Internet or anything like that? Okay.\n\nWhat name was it? Okay. Hang on a sec. Yeah. There's a bit of a glitch with the site.\n\nWhen you select it, it goes straight down. So we just we're getting our IT guy to fix that up. Do you know what plan you were after? Okay. No worries.\n\nThe thing is that you selected at twelve months. Twelve months, you get a free router, but not the Wi Fi seven. It's a y it's a k seven dual band Wi Fi six. It's got here Wi Fi seven. So you don't want a Wi Fi seven?\n\nAre you you're Deep Ranjani. Yeah? I say you got your own router then. Alright. Well, give us a have you have you got that router with you now?\n\nAre you at home or you're not at home? Oh, okay. Do you know what router it is? Is it a Wi Fi six router? Or yeah.\n\nBecause it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six. Alright. I'll get the I'll put the order through for you. And once it's activated, you'll receive a text and all that. Alright?\n\nWhere about you live? You're in Greenway. Well, you got you got normal delivery charge, Takes about four days. But if you go on a express charge, it's about $25 or something like that. You'll get it tomorrow.\n\nOkay. So we'll send you the Wi Fi six. Yeah? Or do you want the Wi Fi seven? Well, you've only you you've only got you've well, you've got the 500 boost, so the Wi Fi six is good.\n\nAlright? Alright. Not a problem. Alright. I'll get that sorted out for you.\n\nThank you. Have a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.00468835886567831},{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.00184611976146698},{"text":"Hello?","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.0017893523909151554},{"text":"Were you having issues with the Internet or anything like that?","start":14.575,"end":17.315,"sentiment":"neutral","sentiment_score":-0.14874530109492215},{"text":"Okay.","start":27.6,"end":28.1,"sentiment":"neutral","sentiment_score":-0.047554221004247665}],"sentiment":"neutral","sentiment_score":-0.10442127144779079,"num_words":16,"start":0.39999998,"end":28.1},{"sentences":[{"text":"What name was it?","start":28.400002,"end":29.62,"sentiment":"neutral","sentiment_score":-0.028949183877557516},{"text":"Okay.","start":32.32,"end":32.64,"sentiment":"neutral","sentiment_score":-0.02355264499783516},{"text":"Hang on a sec.","start":32.64,"end":33.440002,"sentiment":"neutral","sentiment_score":-0.03501610551029444},{"text":"Yeah.","start":33.440002,"end":33.6,"sentiment":"neutral","sentiment_score":-0.10756887495517732},{"text":"There's a bit of a glitch with the site.","start":33.6,"end":35.440002,"sentiment":"negative","sentiment_score":-0.49333806501494515}],"sentiment":"neutral","sentiment_score":-0.25405396119152246,"num_words":19,"start":28.400002,"end":35.440002},{"sentences":[{"text":"When you select it, it goes straight down.","start":35.440002,"end":38.24,"sentiment":"negative","sentiment_score":-0.47117742896080017},{"text":"So we just we're getting our IT guy to fix that up.","start":38.24,"end":42.395,"sentiment":"negative","sentiment_score":-0.4165518904725711},{"text":"Do you know what plan you were after?","start":42.395,"end":44.095,"sentiment":"neutral","sentiment_score":-0.0759102487936616},{"text":"Okay.","start":49.195,"end":49.595,"sentiment":"neutral","sentiment_score":-0.008336860686540604},{"text":"No worries.","start":49.595,"end":50.155,"sentiment":"neutral","sentiment_score":0.019172722473740578}],"sentiment":"neutral","sentiment_score":-0.30146179107889054,"num_words":31,"start":35.440002,"end":50.155},{"sentences":[{"text":"The thing is that you selected at twelve months.","start":50.155,"end":52.495003,"sentiment":"neutral","sentiment_score":-0.058060736705859504},{"text":"Twelve months, you get a free router, but not the Wi Fi seven.","start":53.09,"end":55.73,"sentiment":"neutral","sentiment_score":-0.12397628478132762},{"text":"It's a y it's a k seven dual band Wi Fi six.","start":55.73,"end":59.43,"sentiment":"neutral","sentiment_score":-0.14112040648857752},{"text":"It's got here Wi Fi seven.","start":69.415,"end":71.095,"sentiment":"neutral","sentiment_score":-0.2089811017115911},{"text":"So you don't want a Wi Fi seven?","start":71.095,"end":72.795,"sentiment":"neutral","sentiment_score":-0.24240034632384777}],"sentiment":"neutral","sentiment_score":-0.1462660956506928,"num_words":48,"start":50.155,"end":72.795},{"sentences":[{"text":"Are you you're Deep Ranjani.","start":74.534996,"end":76.235,"sentiment":"neutral","sentiment_score":-0.07472116574645042},{"text":"Yeah?","start":76.375,"end":76.875,"sentiment":"neutral","sentiment_score":-0.02942521870136261},{"text":"I say you got your own router then.","start":77.975,"end":79.91499,"sentiment":"neutral","sentiment_score":-0.019622048130258918},{"text":"Alright.","start":81.490005,"end":81.89,"sentiment":"neutral","sentiment_score":0.051158249378204346},{"text":"Well, give us a have you have you got that router with you now?","start":81.89,"end":84.630005,"sentiment":"neutral","sentiment_score":0.02619360187756164}],"sentiment":"neutral","sentiment_score":-0.004901336441779959,"num_words":29,"start":74.534996,"end":84.630005},{"sentences":[{"text":"Are you at home or you're not at home?","start":86.130005,"end":87.91,"sentiment":"neutral","sentiment_score":-0.07953182152575916},{"text":"Oh, okay.","start":89.89,"end":90.55,"sentiment":"neutral","sentiment_score":0.05551804602146149},{"text":"Do you know what router it is?","start":90.770004,"end":92.130005,"sentiment":"neutral","sentiment_score":0.021989195740648677},{"text":"Is it a Wi Fi six router?","start":92.130005,"end":93.89,"sentiment":"neutral","sentiment_score":0.016046010623020784},{"text":"Or yeah.","start":93.89,"end":96.655,"sentiment":"neutral","sentiment_score":0.02377251721918583}],"sentiment":"neutral","sentiment_score":-0.010776252692772282,"num_words":27,"start":86.130005,"end":96.655},{"sentences":[{"text":"Because it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six.","start":96.655,"end":102.895,"sentiment":"neutral","sentiment_score":0.05022151007627448},{"text":"Alright.","start":102.895,"end":103.215,"sentiment":"neutral","sentiment_score":0.14516282081604004},{"text":"I'll get the I'll put the order through for you.","start":103.215,"end":105.05499,"sentiment":"neutral","sentiment_score":0.24830618500709534},{"text":"And once it's activated, you'll receive a text and all that.","start":105.05499,"end":108.41499,"sentiment":"neutral","sentiment_score":0.16529263081875714},{"text":"Alright?","start":108.41499,"end":108.91499,"sentiment":"neutral","sentiment_score":0.0426456481218338}],"sentiment":"neutral","sentiment_score":0.12115756382650518,"num_words":47,"start":96.655,"end":108.91499},{"sentences":[{"text":"Where about you live?","start":116.439995,"end":117.399994,"sentiment":"neutral","sentiment_score":-0.005635948968119919},{"text":"You're in Greenway.","start":117.399994,"end":119.02,"sentiment":"neutral","sentiment_score":-0.001220804794381062},{"text":"Well, you got you got normal delivery charge, Takes about four days.","start":119.24,"end":124.705,"sentiment":"neutral","sentiment_score":-0.0024796937747548022},{"text":"But if you go on a express charge, it's about $25 or something like that.","start":125.085,"end":129.245,"sentiment":"neutral","sentiment_score":-0.014340515496830146},{"text":"You'll get it tomorrow.","start":129.245,"end":130.30501,"sentiment":"neutral","sentiment_score":0.0017248259391635656}],"sentiment":"neutral","sentiment_score":-0.006951867480223116,"num_words":38,"start":116.439995,"end":130.30501},{"sentences":[{"text":"Okay.","start":137.54001,"end":138.04001,"sentiment":"neutral","sentiment_score":0.0195365771651268},{"text":"So we'll send you the Wi Fi six.","start":138.18001,"end":141.38,"sentiment":"neutral","sentiment_score":0.03923862730152905},{"text":"Yeah?","start":141.38,"end":141.7,"sentiment":"neutral","sentiment_score":0.019156131893396378},{"text":"Or do you want the Wi Fi seven?","start":141.7,"end":143.32,"sentiment":"neutral","sentiment_score":0.018275597947649658},{"text":"Well, you've only you you've only got you've well, you've got the 500 boost, so the Wi Fi six is good.","start":147.38,"end":153.665,"sentiment":"neutral","sentiment_score":0.23050063990411304}],"sentiment":"neutral","sentiment_score":0.13690563971893147,"num_words":39,"start":137.54001,"end":153.665},{"sentences":[{"text":"Alright?","start":155.325,"end":155.825,"sentiment":"neutral","sentiment_score":0.1065429300069809},{"text":"Alright.","start":156.36499,"end":156.765,"sentiment":"neutral","sentiment_score":0.25368422269821167},{"text":"Not a problem.","start":156.765,"end":157.485,"sentiment":"neutral","sentiment_score":0.29005370537439984},{"text":"Alright.","start":157.485,"end":157.72499,"sentiment":"neutral","sentiment_score":0.3111036717891693},{"text":"I'll get that sorted out for you.","start":157.72499,"end":159.425,"sentiment":"positive","sentiment_score":0.4079923927783966}],"sentiment":"positive","sentiment_score":0.3382645146204875,"num_words":13,"start":155.325,"end":159.425},{"sentences":[{"text":"Thank you.","start":160.525,"end":161.00499,"sentiment":"positive","sentiment_score":0.59052774310112},{"text":"Have a nice day.","start":161.00499,"end":161.985,"sentiment":"positive","sentiment_score":0.5922233760356903},{"text":"Bye.","start":162.925,"end":163.425,"sentiment":"neutral","sentiment_score":-0.08040744811296463}],"sentiment":"positive","sentiment_score":0.4956487917474338,"num_words":7,"start":160.525,"end":163.425}]}}]},{"alternatives":[{"transcript":"Hello. My name is Deep. I just missed a call. No. It is regarding the new connection. I've received an email that there is no plan selected. D d, e e, p. 500 by 500. Seventy six ninety five. I don't want that one, what you say, the modem. I have the modem. I didn't selected the modem. No. Yes. Yes. Yes. No. I'm at no. I I'm not at home. Wi Fi six, I think. Sorry. Or do one thing. How much time it will take for the delivery for the new router? Greenway. Okay. I will go for express one because it's pretty hard to use the Internet in the property. Whichever is good. Whichever is the latest model. All good. Send me six here. Thank you. Yes. Bye.","confidence":0.99121094,"words":[{"word":"hello","start":9.5199995,"end":10.0199995,"confidence":0.9370117,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.0005470188334584236},{"word":"my","start":10.32,"end":10.48,"confidence":0.9838867,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.003694094717502594},{"word":"name","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.009700244292616844},{"word":"is","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018416736274957657},{"word":"deep","start":10.8,"end":11.12,"confidence":0.8857422,"punctuated_word":"Deep.","sentiment":"neutral","sentiment_score":0.012607656419277191},{"word":"i","start":11.12,"end":11.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1088619828224182},{"word":"just","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17542272806167605},{"word":"missed","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.12589070200920105},{"word":"a","start":11.679999,"end":11.759999,"confidence":0.69189453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14090970158576965},{"word":"call","start":11.759999,"end":12.259999,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.13847485184669495},{"word":"no","start":17.985,"end":18.485,"confidence":0.9658203,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.38648656010627747},{"word":"it","start":18.625,"end":18.785,"confidence":0.9770508,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2762778699398041},{"word":"is","start":18.785,"end":18.945,"confidence":0.94384766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19881828129291537},{"word":"regarding","start":18.945,"end":19.445,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.20898620784282684},{"word":"the","start":19.585001,"end":19.905,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3728446066379547},{"word":"new","start":19.905,"end":20.145,"confidence":0.99609375,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.3559906780719757},{"word":"connection","start":20.145,"end":20.645,"confidence":0.99902344,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.3154718577861786},{"word":"i've","start":21.425,"end":21.745,"confidence":0.7314453,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3593716323375702},{"word":"received","start":21.745,"end":22.145,"confidence":1.0,"punctuated_word":"received","sentiment":"negative","sentiment_score":-0.45157355070114136},{"word":"an","start":22.145,"end":22.385,"confidence":0.9951172,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.445226788520813},{"word":"email","start":22.385,"end":22.885,"confidence":0.99609375,"punctuated_word":"email","sentiment":"negative","sentiment_score":-0.3695770800113678},{"word":"that","start":24.945,"end":25.265,"confidence":0.8984375,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4509650766849518},{"word":"there","start":25.265,"end":25.425,"confidence":0.9970703,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.48646047711372375},{"word":"is","start":25.425,"end":25.585,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4507455229759216},{"word":"no","start":25.585,"end":25.825,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4226545989513397},{"word":"plan","start":25.825,"end":26.145,"confidence":0.9560547,"punctuated_word":"plan","sentiment":"negative","sentiment_score":-0.34812068939208984},{"word":"selected","start":26.145,"end":26.645,"confidence":0.99853516,"punctuated_word":"selected.","sentiment":"negative","sentiment_score":-0.3600659668445587},{"word":"d","start":30.14,"end":30.619999,"confidence":0.48168945,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.009620804339647291},{"word":"d","start":30.619999,"end":30.86,"confidence":0.5576172,"punctuated_word":"d,","sentiment":"neutral","sentiment_score":-0.01466289907693863},{"word":"e","start":30.86,"end":31.1,"confidence":0.9812012,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.00977044738829136},{"word":"e","start":31.1,"end":31.34,"confidence":0.9812012,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":-0.011290665715932846},{"word":"p","start":31.34,"end":31.84,"confidence":0.9604492,"punctuated_word":"p.","sentiment":"neutral","sentiment_score":-0.016335930675268173},{"word":"500","start":45.725,"end":46.445,"confidence":0.7529297,"punctuated_word":"500","sentiment":"neutral","sentiment_score":-0.004941243678331375},{"word":"by","start":46.445,"end":46.765,"confidence":0.9951172,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.010622289963066578},{"word":"500","start":46.765,"end":47.405,"confidence":0.85479736,"punctuated_word":"500.","sentiment":"neutral","sentiment_score":-0.013950161635875702},{"word":"seventy","start":47.405,"end":47.805,"confidence":0.9975586,"punctuated_word":"Seventy","sentiment":"neutral","sentiment_score":-0.014905015006661417},{"word":"six","start":47.805,"end":48.045,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.01170831173658371},{"word":"ninety","start":48.045,"end":48.445,"confidence":0.9951172,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":-0.014739836566150188},{"word":"five","start":48.445,"end":48.945,"confidence":0.9980469,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":-0.03839775174856186},{"word":"i","start":62.46,"end":62.62,"confidence":0.62109375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3693536520004273},{"word":"don't","start":62.62,"end":62.94,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4248453080654144},{"word":"want","start":62.94,"end":63.44,"confidence":1.0,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.38356801867485046},{"word":"that","start":63.82,"end":64.14,"confidence":0.9038086,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4891290366649628},{"word":"one","start":64.14,"end":64.54,"confidence":0.8149414,"punctuated_word":"one,","sentiment":"negative","sentiment_score":-0.4891239106655121},{"word":"what","start":64.54,"end":64.7,"confidence":0.9980469,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.4305638074874878},{"word":"you","start":64.7,"end":64.86,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.33181288838386536},{"word":"say","start":64.86,"end":65.34,"confidence":0.62890625,"punctuated_word":"say,","sentiment":"negative","sentiment_score":-0.36494261026382446},{"word":"the","start":65.34,"end":65.5,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38610145449638367},{"word":"modem","start":65.5,"end":66.0,"confidence":0.92578125,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.3316583037376404},{"word":"i","start":66.255,"end":66.415,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18565835058689115},{"word":"have","start":66.415,"end":66.915,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13231177628040314},{"word":"the","start":66.975,"end":67.135,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22259238362312317},{"word":"modem","start":67.135,"end":67.534996,"confidence":0.99658203,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.20206193625926971},{"word":"i","start":67.534996,"end":67.695,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30687975883483887},{"word":"didn't","start":67.695,"end":68.015,"confidence":0.9975586,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2815713882446289},{"word":"selected","start":68.015,"end":68.415,"confidence":0.65722656,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":-0.25380194187164307},{"word":"the","start":68.415,"end":68.575,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32447049021720886},{"word":"modem","start":68.575,"end":69.075,"confidence":0.9975586,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.2616727948188782},{"word":"no","start":73.615,"end":74.115,"confidence":0.9477539,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1929362714290619},{"word":"yes","start":76.895,"end":77.215,"confidence":0.88842773,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.004114776849746704},{"word":"yes","start":77.215,"end":77.715,"confidence":0.9675293,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00517762266099453},{"word":"yes","start":80.095,"end":80.595,"confidence":0.98168945,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03255130723118782},{"word":"no","start":85.090004,"end":85.590004,"confidence":0.9645996,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12498284131288528},{"word":"i'm","start":86.69,"end":87.01,"confidence":0.90844727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0928581804037094},{"word":"at","start":87.01,"end":87.17,"confidence":0.9003906,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1020173281431198},{"word":"no","start":87.81,"end":88.13,"confidence":0.9909668,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14456023275852203},{"word":"i","start":88.13,"end":88.21,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14264962077140808},{"word":"i'm","start":88.29,"end":88.45,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11292441934347151},{"word":"not","start":88.45,"end":88.69,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11560799926519394},{"word":"at","start":88.69,"end":88.85,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10270793735980988},{"word":"home","start":88.85,"end":89.35,"confidence":0.99902344,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.08151622116565704},{"word":"wi","start":94.69,"end":94.93,"confidence":0.8691406,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.018708782270550728},{"word":"fi","start":94.93,"end":95.17,"confidence":0.9921875,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.013404019176959991},{"word":"six","start":95.17,"end":95.41,"confidence":0.88671875,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":0.015158068388700483},{"word":"i","start":95.41,"end":95.57,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017912454903125763},{"word":"think","start":95.57,"end":96.07,"confidence":0.9995117,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":0.019109465181827545},{"word":"sorry","start":109.36,"end":109.68,"confidence":0.9169922,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.011592287570238112},{"word":"or","start":109.68,"end":110.0,"confidence":0.82373047,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.008718574419617653},{"word":"do","start":110.0,"end":110.159996,"confidence":0.99121094,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.00797547958791256},{"word":"one","start":110.159996,"end":110.399994,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01523030735552311},{"word":"thing","start":110.399994,"end":110.899994,"confidence":0.8183594,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.024244826287031177},{"word":"how","start":111.28,"end":111.36,"confidence":0.80126953,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.020722584798932076},{"word":"much","start":111.36,"end":111.68,"confidence":0.97802734,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.016676805913448334},{"word":"time","start":111.68,"end":111.92,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.00812520645558834},{"word":"it","start":111.92,"end":112.079994,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013206935487687588},{"word":"will","start":112.079994,"end":112.32,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.017018038779497147},{"word":"take","start":112.32,"end":112.82,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.01553391106426716},{"word":"for","start":113.28,"end":113.52,"confidence":0.97314453,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020229171961545944},{"word":"the","start":113.52,"end":113.759995,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01330576278269291},{"word":"delivery","start":113.759995,"end":114.159996,"confidence":0.99609375,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.017428528517484665},{"word":"for","start":114.159996,"end":114.32,"confidence":0.90625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0025578998029232025},{"word":"the","start":114.32,"end":114.479996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001437535509467125},{"word":"new","start":114.479996,"end":114.64,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0017152689397335052},{"word":"router","start":114.64,"end":115.14,"confidence":0.92041016,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.011001208797097206},{"word":"greenway","start":119.52,"end":120.02,"confidence":0.9046224,"punctuated_word":"Greenway.","sentiment":"neutral","sentiment_score":0.00586906960234046},{"word":"okay","start":131.425,"end":131.745,"confidence":0.8027344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0007742419838905334},{"word":"i","start":131.745,"end":131.825,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032382410019636154},{"word":"will","start":131.825,"end":132.065,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.031761154532432556},{"word":"go","start":132.065,"end":132.225,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.010978329926729202},{"word":"for","start":132.225,"end":132.465,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02265864610671997},{"word":"express","start":132.465,"end":132.865,"confidence":0.7421875,"punctuated_word":"express","sentiment":"neutral","sentiment_score":-0.014314711093902588},{"word":"one","start":132.865,"end":133.265,"confidence":0.89208984,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.005948744714260101},{"word":"because","start":133.265,"end":133.585,"confidence":0.69140625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.05167752504348755},{"word":"it's","start":133.585,"end":133.825,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08660978078842163},{"word":"pretty","start":133.825,"end":134.145,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.14325326681137085},{"word":"hard","start":134.145,"end":134.38501,"confidence":1.0,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.14001166820526123},{"word":"to","start":134.38501,"end":134.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12749549746513367},{"word":"use","start":134.545,"end":134.785,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.11730971187353134},{"word":"the","start":134.785,"end":134.945,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08423461765050888},{"word":"internet","start":134.945,"end":135.345,"confidence":0.9135742,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07649771124124527},{"word":"in","start":135.345,"end":135.505,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12457281351089478},{"word":"the","start":135.505,"end":135.825,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05764049291610718},{"word":"property","start":135.825,"end":136.325,"confidence":0.99658203,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.03626994788646698},{"word":"whichever","start":144.85,"end":145.33,"confidence":0.98168945,"punctuated_word":"Whichever","sentiment":"neutral","sentiment_score":0.16845792531967163},{"word":"is","start":145.33,"end":145.57,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21283185482025144},{"word":"good","start":145.57,"end":146.07,"confidence":0.96728516,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1856599599123001},{"word":"whichever","start":147.33,"end":147.73001,"confidence":0.99853516,"punctuated_word":"Whichever","sentiment":"neutral","sentiment_score":0.0754125565290451},{"word":"is","start":147.73001,"end":147.89,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10047198086977004},{"word":"the","start":147.89,"end":148.05,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11764079332351685},{"word":"latest","start":148.05,"end":148.45,"confidence":0.8305664,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":0.11955105513334274},{"word":"model","start":148.45,"end":148.95,"confidence":0.99316406,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.15631848573684692},{"word":"all","start":154.345,"end":154.50499,"confidence":0.6113281,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4455510675907135},{"word":"good","start":154.50499,"end":155.00499,"confidence":0.99609375,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3580734133720398},{"word":"send","start":155.065,"end":155.385,"confidence":0.95410156,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.14420077204704285},{"word":"me","start":155.385,"end":155.625,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.056624896824359894},{"word":"six","start":155.625,"end":155.745,"confidence":0.7636719,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.05661637336015701},{"word":"here","start":155.745,"end":155.86499,"confidence":0.73498535,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.06408314406871796},{"word":"thank","start":155.86499,"end":156.36499,"confidence":0.97314453,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2644921839237213},{"word":"you","start":159.94499,"end":160.44499,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33594006299972534},{"word":"yes","start":162.265,"end":162.665,"confidence":0.8000488,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.22467702627182007},{"word":"bye","start":162.665,"end":163.165,"confidence":0.7807617,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15262344479560852}],"paragraphs":{"transcript":"\nHello. My name is Deep. I just missed a call. No. It is regarding the new connection.\n\nI've received an email that there is no plan selected. D d, e e, p. 500 by 500. Seventy six ninety five. I don't want that one, what you say, the modem.\n\nI have the modem. I didn't selected the modem. No. Yes. Yes.\n\nYes. No. I'm at no. I I'm not at home. Wi Fi six, I think.\n\nSorry. Or do one thing. How much time it will take for the delivery for the new router? Greenway. Okay.\n\nI will go for express one because it's pretty hard to use the Internet in the property. Whichever is good. Whichever is the latest model. All good. Send me six here.\n\nThank you. Yes. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.0005470188334584236},{"text":"My name is Deep.","start":10.32,"end":11.12,"sentiment":"neutral","sentiment_score":0.009257635567337275},{"text":"I just missed a call.","start":11.12,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.13791199326515197},{"text":"No.","start":17.985,"end":18.485,"sentiment":"negative","sentiment_score":-0.38648656010627747},{"text":"It is regarding the new connection.","start":18.625,"end":20.645,"sentiment":"neutral","sentiment_score":-0.2880649169286092}],"sentiment":"neutral","sentiment_score":-0.16282073556281187,"num_words":17,"start":9.5199995,"end":20.645},{"sentences":[{"text":"I've received an email that there is no plan selected.","start":21.425,"end":26.645,"sentiment":"negative","sentiment_score":-0.4144761383533478},{"text":"D d, e e, p.","start":30.14,"end":31.84,"sentiment":"neutral","sentiment_score":-0.01233614943921566},{"text":"500 by 500.","start":45.725,"end":47.405,"sentiment":"neutral","sentiment_score":-0.009837898425757885},{"text":"Seventy six ninety five.","start":47.405,"end":48.945,"sentiment":"neutral","sentiment_score":-0.019937728764489293},{"text":"I don't want that one, what you say, the modem.","start":62.46,"end":66.0,"sentiment":"negative","sentiment_score":-0.4001098990440369}],"sentiment":"neutral","sentiment_score":-0.2599001791095361,"num_words":32,"start":21.425,"end":66.0},{"sentences":[{"text":"I have the modem.","start":66.255,"end":67.534996,"sentiment":"neutral","sentiment_score":-0.1856561116874218},{"text":"I didn't selected the modem.","start":67.534996,"end":69.075,"sentiment":"neutral","sentiment_score":-0.2856792747974396},{"text":"No.","start":73.615,"end":74.115,"sentiment":"neutral","sentiment_score":-0.1929362714290619},{"text":"Yes.","start":76.895,"end":77.215,"sentiment":"neutral","sentiment_score":-0.004114776849746704},{"text":"Yes.","start":77.215,"end":77.715,"sentiment":"neutral","sentiment_score":-0.00517762266099453}],"sentiment":"neutral","sentiment_score":-0.19777079097305736,"num_words":12,"start":66.255,"end":77.715},{"sentences":[{"text":"Yes.","start":80.095,"end":80.595,"sentiment":"neutral","sentiment_score":0.03255130723118782},{"text":"No.","start":85.090004,"end":85.590004,"sentiment":"neutral","sentiment_score":-0.12498284131288528},{"text":"I'm at no.","start":86.69,"end":88.13,"sentiment":"neutral","sentiment_score":-0.11314524710178375},{"text":"I I'm not at home.","start":88.13,"end":89.35,"sentiment":"neutral","sentiment_score":-0.11108123958110809},{"text":"Wi Fi six, I think.","start":94.69,"end":96.07,"sentiment":"neutral","sentiment_score":0.016858557984232903}],"sentiment":"neutral","sentiment_score":-0.06019871222476165,"num_words":15,"start":80.095,"end":96.07},{"sentences":[{"text":"Sorry.","start":109.36,"end":109.68,"sentiment":"neutral","sentiment_score":-0.011592287570238112},{"text":"Or do one thing.","start":109.68,"end":110.899994,"sentiment":"neutral","sentiment_score":-0.014042296912521124},{"text":"How much time it will take for the delivery for the new router?","start":111.28,"end":115.14,"sentiment":"neutral","sentiment_score":-0.011963716994684476},{"text":"Greenway.","start":119.52,"end":120.02,"sentiment":"neutral","sentiment_score":0.00586906960234046},{"text":"Okay.","start":131.425,"end":131.745,"sentiment":"neutral","sentiment_score":-0.0007742419838905334}],"sentiment":"neutral","sentiment_score":-0.010909748426638544,"num_words":20,"start":109.36,"end":131.745},{"sentences":[{"text":"I will go for express one because it's pretty hard to use the Internet in the property.","start":131.745,"end":136.325,"sentiment":"neutral","sentiment_score":-0.06844806057565353},{"text":"Whichever is good.","start":144.85,"end":146.07,"sentiment":"neutral","sentiment_score":0.1889832466840744},{"text":"Whichever is the latest model.","start":147.33,"end":148.95,"sentiment":"neutral","sentiment_score":0.11387897431850433},{"text":"All good.","start":154.345,"end":155.00499,"sentiment":"positive","sentiment_score":0.40181224048137665},{"text":"Send me six here.","start":155.065,"end":155.86499,"sentiment":"neutral","sentiment_score":0.08038129657506943}],"sentiment":"neutral","sentiment_score":0.03541539513295697,"num_words":31,"start":131.745,"end":155.86499},{"sentences":[{"text":"Thank you.","start":155.86499,"end":160.44499,"sentiment":"neutral","sentiment_score":0.3002161234617233},{"text":"Yes.","start":162.265,"end":162.665,"sentiment":"neutral","sentiment_score":0.22467702627182007},{"text":"Bye.","start":162.665,"end":163.165,"sentiment":"neutral","sentiment_score":0.15262344479560852}],"sentiment":"neutral","sentiment_score":0.2444331794977188,"num_words":4,"start":155.86499,"end":163.165}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Tech support. Hello? Hello?\n\nChannel 1: Hello. My name is Deep. I just missed a call.\n\nChannel 0: Were you having issues with the Internet or anything like that?\n\nChannel 1: No. It is regarding the new connection. I've received an email that there is no plan selected.\n\nChannel 0: Okay. What name was it?\n\nChannel 1: D d, e e, p.\n\nChannel 0: Okay. Hang on a sec. Yeah. There's a bit of a glitch with the site. When you select it, it goes straight down.\n\nSo we just we're getting our IT guy to fix that up. Do you know what plan you were after?\n\nChannel 1: 500 by 500. Seventy six ninety five.\n\nChannel 0: Okay. No worries. The thing is that you selected at twelve months. Twelve months, you get a free router, but not the Wi Fi seven. It's a y it's a k seven dual band Wi Fi six.\n\nChannel 1: I don't want that one, what you say, the modem. I have the modem. I didn't selected the modem.\n\nChannel 0: It's got here Wi Fi seven. So you don't want a Wi Fi seven?\n\nChannel 1: No.\n\nChannel 0: Are you you're Deep Ranjani. Yeah?\n\nChannel 1: Yes. Yes.\n\nChannel 0: I say you got your own router then.\n\nChannel 1: Yes.\n\nChannel 0: Alright. Well, give us a have you have you got that router with you now?\n\nChannel 1: No.\n\nChannel 0: Are you at home\n\nChannel 1: I'm\n\nChannel 0: or you're\n\nChannel 1: at\n\nChannel 0: not at home?\n\nChannel 1: no. I I'm not at home.\n\nChannel 0: Oh, okay. Do you know what router it is? Is it a Wi Fi six router? Or\n\nChannel 1: Wi Fi six, I think.\n\nChannel 0: yeah. Because it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six. Alright. I'll get the I'll put the order through for you. And once it's activated, you'll receive a text and all that.\n\nAlright?\n\nChannel 1: Sorry. Or do one thing. How much time it will take for the delivery for the new router?\n\nChannel 0: Where about you live? You're in Greenway. Well, you\n\nChannel 1: Greenway.\n\nChannel 0: got you got normal delivery charge, Takes about four days. But if you go on a express charge, it's about $25 or something like that. You'll get it tomorrow.\n\nChannel 1: Okay. I will go for express one because it's pretty hard to use the Internet in the property.\n\nChannel 0: Okay. So we'll send you the Wi Fi six. Yeah? Or do you want the Wi Fi seven?\n\nChannel 1: Whichever is good. Whichever\n\nChannel 0: Well, you've\n\nChannel 1: is\n\nChannel 0: only\n\nChannel 1: the latest\n\nChannel 0: you\n\nChannel 1: model.\n\nChannel 0: you've only got you've well, you've got the 500 boost, so the Wi Fi six is good.\n\nChannel 1: All good. Send\n\nChannel 0: Alright?\n\nChannel 1: me six here. Thank\n\nChannel 0: Alright. Not a problem. Alright. I'll get that sorted out for you.\n\nChannel 1: you.\n\nChannel 0: Thank you. Have a nice day.\n\nChannel 1: Yes. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.00468835886567831},{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.00184611976146698},{"text":"Hello?","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.0017893523909151554}],"sentiment":"neutral","sentiment_score":0.003253047470934689,"channel":0,"num_words":4,"start":0.39999998,"end":8.9},{"sentences":[{"text":"Hello.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.0005470188334584236},{"text":"My name is Deep.","start":10.32,"end":11.12,"sentiment":"neutral","sentiment_score":0.009257635567337275},{"text":"I just missed a call.","start":11.12,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.13791199326515197}],"sentiment":"neutral","sentiment_score":-0.06530764428898692,"channel":1,"num_words":10,"start":9.5199995,"end":12.259999},{"sentences":[{"text":"Were you having issues with the Internet or anything like that?","start":14.575,"end":17.315,"sentiment":"neutral","sentiment_score":-0.14874530109492215}],"sentiment":"neutral","sentiment_score":-0.14874530109492215,"channel":0,"num_words":11,"start":14.575,"end":17.315},{"sentences":[{"text":"No.","start":17.985,"end":18.485,"sentiment":"negative","sentiment_score":-0.38648656010627747},{"text":"It is regarding the new connection.","start":18.625,"end":20.645,"sentiment":"neutral","sentiment_score":-0.2880649169286092},{"text":"I've received an email that there is no plan selected.","start":21.425,"end":26.645,"sentiment":"negative","sentiment_score":-0.4144761383533478}],"sentiment":"negative","sentiment_score":-0.3682139673653771,"channel":1,"num_words":17,"start":17.985,"end":26.645},{"sentences":[{"text":"Okay.","start":27.6,"end":28.1,"sentiment":"neutral","sentiment_score":-0.047554221004247665},{"text":"What name was it?","start":28.400002,"end":29.62,"sentiment":"neutral","sentiment_score":-0.028949183877557516}],"sentiment":"neutral","sentiment_score":-0.03267019130289554,"channel":0,"num_words":5,"start":27.6,"end":29.62},{"sentences":[{"text":"D d, e e, p.","start":30.14,"end":31.84,"sentiment":"neutral","sentiment_score":-0.01233614943921566}],"sentiment":"neutral","sentiment_score":-0.01233614943921566,"channel":1,"num_words":5,"start":30.14,"end":31.84},{"sentences":[{"text":"Okay.","start":32.32,"end":32.64,"sentiment":"neutral","sentiment_score":-0.02355264499783516},{"text":"Hang on a sec.","start":32.64,"end":33.440002,"sentiment":"neutral","sentiment_score":-0.03501610551029444},{"text":"Yeah.","start":33.440002,"end":33.6,"sentiment":"neutral","sentiment_score":-0.10756887495517732},{"text":"There's a bit of a glitch with the site.","start":33.6,"end":35.440002,"sentiment":"negative","sentiment_score":-0.49333806501494515},{"text":"When you select it, it goes straight down.","start":35.440002,"end":38.24,"sentiment":"negative","sentiment_score":-0.47117742896080017}],"sentiment":"negative","sentiment_score":-0.3687238242963086,"channel":0,"num_words":23,"start":32.32,"end":38.24},{"sentences":[{"text":"So we just we're getting our IT guy to fix that up.","start":38.24,"end":42.395,"sentiment":"negative","sentiment_score":-0.4165518904725711},{"text":"Do you know what plan you were after?","start":42.395,"end":44.095,"sentiment":"neutral","sentiment_score":-0.0759102487936616}],"sentiment":"neutral","sentiment_score":-0.2802952338010073,"channel":0,"num_words":20,"start":38.24,"end":44.095},{"sentences":[{"text":"500 by 500.","start":45.725,"end":47.405,"sentiment":"neutral","sentiment_score":-0.009837898425757885},{"text":"Seventy six ninety five.","start":47.405,"end":48.945,"sentiment":"neutral","sentiment_score":-0.019937728764489293}],"sentiment":"neutral","sentiment_score":-0.015609230047890119,"channel":1,"num_words":7,"start":45.725,"end":48.945},{"sentences":[{"text":"Okay.","start":49.195,"end":49.595,"sentiment":"neutral","sentiment_score":-0.008336860686540604},{"text":"No worries.","start":49.595,"end":50.155,"sentiment":"neutral","sentiment_score":0.019172722473740578},{"text":"The thing is that you selected at twelve months.","start":50.155,"end":52.495003,"sentiment":"neutral","sentiment_score":-0.058060736705859504},{"text":"Twelve months, you get a free router, but not the Wi Fi seven.","start":53.09,"end":55.73,"sentiment":"neutral","sentiment_score":-0.12397628478132762},{"text":"It's a y it's a k seven dual band Wi Fi six.","start":55.73,"end":59.43,"sentiment":"neutral","sentiment_score":-0.14112040648857752}],"sentiment":"neutral","sentiment_score":-0.10263985475978336,"channel":0,"num_words":37,"start":49.195,"end":59.43},{"sentences":[{"text":"I don't want that one, what you say, the modem.","start":62.46,"end":66.0,"sentiment":"negative","sentiment_score":-0.4001098990440369},{"text":"I have the modem.","start":66.255,"end":67.534996,"sentiment":"neutral","sentiment_score":-0.1856561116874218},{"text":"I didn't selected the modem.","start":67.534996,"end":69.075,"sentiment":"neutral","sentiment_score":-0.2856792747974396}],"sentiment":"neutral","sentiment_score":-0.3248484111145923,"channel":1,"num_words":19,"start":62.46,"end":69.075},{"sentences":[{"text":"It's got here Wi Fi seven.","start":69.415,"end":71.095,"sentiment":"neutral","sentiment_score":-0.2089811017115911},{"text":"So you don't want a Wi Fi seven?","start":71.095,"end":72.795,"sentiment":"neutral","sentiment_score":-0.24240034632384777}],"sentiment":"neutral","sentiment_score":-0.2280778129185949,"channel":0,"num_words":14,"start":69.415,"end":72.795},{"sentences":[{"text":"No.","start":73.615,"end":74.115,"sentiment":"neutral","sentiment_score":-0.1929362714290619}],"sentiment":"neutral","sentiment_score":-0.1929362714290619,"channel":1,"num_words":1,"start":73.615,"end":74.115},{"sentences":[{"text":"Are you you're Deep Ranjani.","start":74.534996,"end":76.235,"sentiment":"neutral","sentiment_score":-0.07472116574645042},{"text":"Yeah?","start":76.375,"end":76.875,"sentiment":"neutral","sentiment_score":-0.02942521870136261}],"sentiment":"neutral","sentiment_score":-0.06717184123893578,"channel":0,"num_words":6,"start":74.534996,"end":76.875},{"sentences":[{"text":"Yes.","start":76.895,"end":77.215,"sentiment":"neutral","sentiment_score":-0.004114776849746704},{"text":"Yes.","start":77.215,"end":77.715,"sentiment":"neutral","sentiment_score":-0.00517762266099453}],"sentiment":"neutral","sentiment_score":-0.004646199755370617,"channel":1,"num_words":2,"start":76.895,"end":77.715},{"sentences":[{"text":"I say you got your own router then.","start":77.975,"end":79.91499,"sentiment":"neutral","sentiment_score":-0.019622048130258918}],"sentiment":"neutral","sentiment_score":-0.019622048130258918,"channel":0,"num_words":8,"start":77.975,"end":79.91499},{"sentences":[{"text":"Yes.","start":80.095,"end":80.595,"sentiment":"neutral","sentiment_score":0.03255130723118782}],"sentiment":"neutral","sentiment_score":0.03255130723118782,"channel":1,"num_words":1,"start":80.095,"end":80.595},{"sentences":[{"text":"Alright.","start":81.490005,"end":81.89,"sentiment":"neutral","sentiment_score":0.051158249378204346},{"text":"Well, give us a have you have you got that router with you now?","start":81.89,"end":84.630005,"sentiment":"neutral","sentiment_score":0.02619360187756164}],"sentiment":"neutral","sentiment_score":0.027857911710937818,"channel":0,"num_words":15,"start":81.490005,"end":84.630005},{"sentences":[{"text":"No.","start":85.090004,"end":85.590004,"sentiment":"neutral","sentiment_score":-0.12498284131288528}],"sentiment":"neutral","sentiment_score":-0.12498284131288528,"channel":1,"num_words":1,"start":85.090004,"end":85.590004},{"sentences":[{"text":"Are you at home","start":86.130005,"end":86.770004,"sentiment":"neutral","sentiment_score":-0.06345304008573294}],"sentiment":"neutral","sentiment_score":-0.06345304008573294,"channel":0,"num_words":4,"start":86.130005,"end":86.770004},{"sentences":[{"text":"I'm","start":86.69,"end":87.01,"sentiment":"neutral","sentiment_score":-0.0928581804037094}],"sentiment":"neutral","sentiment_score":-0.0928581804037094,"channel":1,"num_words":1,"start":86.69,"end":87.01},{"sentences":[{"text":"or you're","start":86.770004,"end":87.090004,"sentiment":"neutral","sentiment_score":-0.08119950443506241}],"sentiment":"neutral","sentiment_score":-0.08119950443506241,"channel":0,"num_words":2,"start":86.770004,"end":87.090004},{"sentences":[{"text":"at","start":87.01,"end":87.17,"sentiment":"neutral","sentiment_score":-0.1020173281431198}],"sentiment":"neutral","sentiment_score":-0.1020173281431198,"channel":1,"num_words":1,"start":87.01,"end":87.17},{"sentences":[{"text":"not at home?","start":87.090004,"end":87.91,"sentiment":"neutral","sentiment_score":-0.09985840817292531}],"sentiment":"neutral","sentiment_score":-0.09985840817292531,"channel":0,"num_words":3,"start":87.090004,"end":87.91},{"sentences":[{"text":"no.","start":87.81,"end":88.13,"sentiment":"neutral","sentiment_score":-0.14456023275852203},{"text":"I I'm not at home.","start":88.13,"end":89.35,"sentiment":"neutral","sentiment_score":-0.11108123958110809}],"sentiment":"neutral","sentiment_score":-0.11666107177734375,"channel":1,"num_words":6,"start":87.81,"end":89.35},{"sentences":[{"text":"Oh, okay.","start":89.89,"end":90.55,"sentiment":"neutral","sentiment_score":0.05551804602146149},{"text":"Do you know what router it is?","start":90.770004,"end":92.130005,"sentiment":"neutral","sentiment_score":0.021989195740648677},{"text":"Is it a Wi Fi six router?","start":92.130005,"end":93.89,"sentiment":"neutral","sentiment_score":0.016046010623020784},{"text":"Or","start":93.89,"end":94.39,"sentiment":"neutral","sentiment_score":0.013000290840864182}],"sentiment":"neutral","sentiment_score":0.02295781337820432,"channel":0,"num_words":17,"start":89.89,"end":94.39},{"sentences":[{"text":"Wi Fi six, I think.","start":94.69,"end":96.07,"sentiment":"neutral","sentiment_score":0.016858557984232903}],"sentiment":"neutral","sentiment_score":0.016858557984232903,"channel":1,"num_words":5,"start":94.69,"end":96.07},{"sentences":[{"text":"yeah.","start":96.41499,"end":96.655,"sentiment":"neutral","sentiment_score":0.03454474359750748},{"text":"Because it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six.","start":96.655,"end":102.895,"sentiment":"neutral","sentiment_score":0.05022151007627448},{"text":"Alright.","start":102.895,"end":103.215,"sentiment":"neutral","sentiment_score":0.14516282081604004},{"text":"I'll get the I'll put the order through for you.","start":103.215,"end":105.05499,"sentiment":"neutral","sentiment_score":0.24830618500709534},{"text":"And once it's activated, you'll receive a text and all that.","start":105.05499,"end":108.41499,"sentiment":"neutral","sentiment_score":0.16529263081875714}],"sentiment":"neutral","sentiment_score":0.12098520415577482,"channel":0,"num_words":47,"start":96.41499,"end":108.41499},{"sentences":[{"text":"Alright?","start":108.41499,"end":108.91499,"sentiment":"neutral","sentiment_score":0.0426456481218338}],"sentiment":"neutral","sentiment_score":0.0426456481218338,"channel":0,"num_words":1,"start":108.41499,"end":108.91499},{"sentences":[{"text":"Sorry.","start":109.36,"end":109.68,"sentiment":"neutral","sentiment_score":-0.011592287570238112},{"text":"Or do one thing.","start":109.68,"end":110.899994,"sentiment":"neutral","sentiment_score":-0.014042296912521124},{"text":"How much time it will take for the delivery for the new router?","start":111.28,"end":115.14,"sentiment":"neutral","sentiment_score":-0.011963716994684476}],"sentiment":"neutral","sentiment_score":-0.012404988675067822,"channel":1,"num_words":18,"start":109.36,"end":115.14},{"sentences":[{"text":"Where about you live?","start":116.439995,"end":117.399994,"sentiment":"neutral","sentiment_score":-0.005635948968119919},{"text":"You're in Greenway.","start":117.399994,"end":119.02,"sentiment":"neutral","sentiment_score":-0.001220804794381062},{"text":"Well, you","start":119.24,"end":119.64,"sentiment":"neutral","sentiment_score":0.0067106145434081554}],"sentiment":"neutral","sentiment_score":-0.0014205534632007282,"channel":0,"num_words":9,"start":116.439995,"end":119.64},{"sentences":[{"text":"Greenway.","start":119.52,"end":120.02,"sentiment":"neutral","sentiment_score":0.00586906960234046}],"sentiment":"neutral","sentiment_score":0.00586906960234046,"channel":1,"num_words":1,"start":119.52,"end":120.02},{"sentences":[{"text":"got you got normal delivery charge, Takes about four days.","start":119.64,"end":124.705,"sentiment":"neutral","sentiment_score":-0.004317755438387394},{"text":"But if you go on a express charge, it's about $25 or something like that.","start":125.085,"end":129.245,"sentiment":"neutral","sentiment_score":-0.014340515496830146},{"text":"You'll get it tomorrow.","start":129.245,"end":130.30501,"sentiment":"neutral","sentiment_score":0.0017248259391635656}],"sentiment":"neutral","sentiment_score":-0.008668482175161099,"channel":0,"num_words":29,"start":119.64,"end":130.30501},{"sentences":[{"text":"Okay.","start":131.425,"end":131.745,"sentiment":"neutral","sentiment_score":-0.0007742419838905334},{"text":"I will go for express one because it's pretty hard to use the Internet in the property.","start":131.745,"end":136.325,"sentiment":"neutral","sentiment_score":-0.06844806057565353}],"sentiment":"neutral","sentiment_score":-0.06468840398722225,"channel":1,"num_words":18,"start":131.425,"end":136.325},{"sentences":[{"text":"Okay.","start":137.54001,"end":138.04001,"sentiment":"neutral","sentiment_score":0.0195365771651268},{"text":"So we'll send you the Wi Fi six.","start":138.18001,"end":141.38,"sentiment":"neutral","sentiment_score":0.03923862730152905},{"text":"Yeah?","start":141.38,"end":141.7,"sentiment":"neutral","sentiment_score":0.019156131893396378},{"text":"Or do you want the Wi Fi seven?","start":141.7,"end":143.32,"sentiment":"neutral","sentiment_score":0.018275597947649658}],"sentiment":"neutral","sentiment_score":0.0277114728362196,"channel":0,"num_words":18,"start":137.54001,"end":143.32},{"sentences":[{"text":"Whichever is good.","start":144.85,"end":146.07,"sentiment":"neutral","sentiment_score":0.1889832466840744},{"text":"Whichever","start":147.33,"end":147.73001,"sentiment":"neutral","sentiment_score":0.0754125565290451}],"sentiment":"neutral","sentiment_score":0.16059057414531708,"channel":1,"num_words":4,"start":144.85,"end":147.73001},{"sentences":[{"text":"Well, you've","start":147.38,"end":147.86,"sentiment":"neutral","sentiment_score":0.16131892055273056}],"sentiment":"neutral","sentiment_score":0.16131892055273056,"channel":0,"num_words":2,"start":147.38,"end":147.86},{"sentences":[{"text":"is","start":147.73001,"end":147.89,"sentiment":"neutral","sentiment_score":0.10047198086977004}],"sentiment":"neutral","sentiment_score":0.10047198086977004,"channel":1,"num_words":1,"start":147.73001,"end":147.89},{"sentences":[{"text":"only","start":147.86,"end":148.1,"sentiment":"neutral","sentiment_score":0.09565494954586028}],"sentiment":"neutral","sentiment_score":0.09565494954586028,"channel":0,"num_words":1,"start":147.86,"end":148.1},{"sentences":[{"text":"the latest","start":147.89,"end":148.45,"sentiment":"neutral","sentiment_score":0.1185959242284298}],"sentiment":"neutral","sentiment_score":0.1185959242284298,"channel":1,"num_words":2,"start":147.89,"end":148.45},{"sentences":[{"text":"you","start":148.26,"end":148.5,"sentiment":"neutral","sentiment_score":0.09895087033510208}],"sentiment":"neutral","sentiment_score":0.09895087033510208,"channel":0,"num_words":1,"start":148.26,"end":148.5},{"sentences":[{"text":"model.","start":148.45,"end":148.95,"sentiment":"neutral","sentiment_score":0.15631848573684692}],"sentiment":"neutral","sentiment_score":0.15631848573684692,"channel":1,"num_words":1,"start":148.45,"end":148.95},{"sentences":[{"text":"you've only got you've well, you've got the 500 boost, so the Wi Fi six is good.","start":148.5,"end":153.665,"sentiment":"neutral","sentiment_score":0.25430998688235}],"sentiment":"neutral","sentiment_score":0.25430998688235,"channel":0,"num_words":17,"start":148.5,"end":153.665},{"sentences":[{"text":"All good.","start":154.345,"end":155.00499,"sentiment":"positive","sentiment_score":0.40181224048137665},{"text":"Send","start":155.065,"end":155.385,"sentiment":"neutral","sentiment_score":0.14420077204704285}],"sentiment":"neutral","sentiment_score":0.3159417510032654,"channel":1,"num_words":3,"start":154.345,"end":155.385},{"sentences":[{"text":"Alright?","start":155.325,"end":155.825,"sentiment":"neutral","sentiment_score":0.1065429300069809}],"sentiment":"neutral","sentiment_score":0.1065429300069809,"channel":0,"num_words":1,"start":155.325,"end":155.825},{"sentences":[{"text":"me six here.","start":155.385,"end":155.86499,"sentiment":"neutral","sentiment_score":0.05910813808441162},{"text":"Thank","start":155.86499,"end":156.36499,"sentiment":"neutral","sentiment_score":0.2644921839237213}],"sentiment":"neutral","sentiment_score":0.11045414954423904,"channel":1,"num_words":4,"start":155.385,"end":156.36499},{"sentences":[{"text":"Alright.","start":156.36499,"end":156.765,"sentiment":"neutral","sentiment_score":0.25368422269821167},{"text":"Not a problem.","start":156.765,"end":157.485,"sentiment":"neutral","sentiment_score":0.29005370537439984},{"text":"Alright.","start":157.485,"end":157.72499,"sentiment":"neutral","sentiment_score":0.3111036717891693},{"text":"I'll get that sorted out for you.","start":157.72499,"end":159.425,"sentiment":"positive","sentiment_score":0.4079923927783966}],"sentiment":"positive","sentiment_score":0.35757464667161304,"channel":0,"num_words":12,"start":156.36499,"end":159.425},{"sentences":[{"text":"you.","start":159.94499,"end":160.44499,"sentiment":"positive","sentiment_score":0.33594006299972534}],"sentiment":"positive","sentiment_score":0.33594006299972534,"channel":1,"num_words":1,"start":159.94499,"end":160.44499},{"sentences":[{"text":"Thank you.","start":160.525,"end":161.00499,"sentiment":"positive","sentiment_score":0.59052774310112},{"text":"Have a nice day.","start":161.00499,"end":161.985,"sentiment":"positive","sentiment_score":0.5922233760356903}],"sentiment":"positive","sentiment_score":0.5916581650575002,"channel":0,"num_words":6,"start":160.525,"end":161.985},{"sentences":[{"text":"Yes.","start":162.265,"end":162.665,"sentiment":"neutral","sentiment_score":0.22467702627182007},{"text":"Bye.","start":162.665,"end":163.165,"sentiment":"neutral","sentiment_score":0.15262344479560852}],"sentiment":"neutral","sentiment_score":0.1886502355337143,"channel":1,"num_words":2,"start":162.265,"end":163.165},{"sentences":[{"text":"Bye.","start":162.925,"end":163.425,"sentiment":"neutral","sentiment_score":-0.08040744811296463}],"sentiment":"neutral","sentiment_score":-0.08040744811296463,"channel":0,"num_words":1,"start":162.925,"end":163.425}]},"summary":{"result":"success","short":"The customer called about a new connection issue and the agent explains that there is a glitch with the site and they are fixing it. The customer asks about a new router and the agent explains that they have a Wi Fi six router and will send it to the customer. The customer confirms the details and the call ends."},"intents":{"segments":[{"text":"It is regarding the new connection. I've received an email that there is no plan selected. Okay.","start_word":26,"end_word":42,"intents":[{"intent":"Fix connection","confidence_score":0.017122732}]},{"text":"I'll get the I'll put the order through for you. And once it's activated, you'll receive a text and all that. Alright? Sorry.","start_word":271,"end_word":293,"intents":[{"intent":"Activate router","confidence_score":0.011763475}]}]},"sentiments":{"segments":[{"text":"Tech support. Hello? Hello? Hello. My name is Deep. I just missed a call. Were you having issues with the Internet or anything like that?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":-0.08405742049217224},{"text":"No.","start_word":25,"end_word":25,"sentiment":"negative","sentiment_score":-0.38648656010627747},{"text":"It is regarding the new connection.","start_word":26,"end_word":31,"sentiment":"neutral","sentiment_score":-0.29198020696640015},{"text":"I've received an email that there is no plan selected.","start_word":32,"end_word":41,"sentiment":"negative","sentiment_score":-0.4018131494522095},{"text":"Okay. What name was it? D d, e e, p. Okay. Hang on a sec. Yeah.","start_word":42,"end_word":57,"sentiment":"neutral","sentiment_score":-0.029331400990486145},{"text":"There's a bit of a glitch with the site. When you select it, it goes straight down. So we just we're getting our IT guy to fix that up.","start_word":58,"end_word":86,"sentiment":"negative","sentiment_score":-0.4510897099971771},{"text":"Do you know what plan you were after? 500 by 500. Seventy six ninety five. Okay. No worries. The thing is that you selected at twelve months. Twelve months, you get a free router, but not the Wi Fi seven. It's a y it's a k seven dual band Wi Fi six.","start_word":87,"end_word":138,"sentiment":"neutral","sentiment_score":-0.089321568608284},{"text":"I don't want that one, what you say, the modem.","start_word":139,"end_word":148,"sentiment":"negative","sentiment_score":-0.398010790348053},{"text":"I have the modem. I didn't selected the modem. It's got here Wi Fi seven. So you don't want a Wi Fi seven? No. Are you you're Deep Ranjani. Yeah? Yes. Yes. I say you got your own router then. Yes. Alright. Well, give us a have you have you got that router with you now? No. Are you at home I'm or you're at not at home? no. I I'm not at home. Oh, okay. Do you know what router it is? Is it a Wi Fi six router? Or Wi Fi six, I think. yeah. Because it's gotta be because this is fiber to the premises, and we'll all the boost upgrades, it's gotta be a Wi Fi six. Alright. I'll get the I'll put the order through for you. And once it's activated, you'll receive a text and all that. Alright? Sorry. Or do one thing. How much time it will take for the delivery for the new router? Where about you live? You're in Greenway. Well, you Greenway. got you got normal delivery charge, Takes about four days. But if you go on a express charge, it's about $25 or something like that. You'll get it tomorrow. Okay. I will go for express one because it's pretty hard to use the Internet in the property. Okay. So we'll send you the Wi Fi six. Yeah? Or do you want the Wi Fi seven? Whichever is good. Whichever Well, you've is only the latest you model. you've only got you've well, you've got the 500 boost, so the Wi Fi six is good.","start_word":149,"end_word":414,"sentiment":"neutral","sentiment_score":0.015682121528718704},{"text":"All good.","start_word":415,"end_word":416,"sentiment":"positive","sentiment_score":0.38723263144493103},{"text":"Send Alright? me six here. Thank Alright. Not a problem. Alright.","start_word":417,"end_word":427,"sentiment":"neutral","sentiment_score":0.20532774925231936},{"text":"I'll get that sorted out for you. you. Thank you. Have a nice day.","start_word":428,"end_word":441,"sentiment":"positive","sentiment_score":0.46838492155075073},{"text":"Yes. Bye. Bye.","start_word":442,"end_word":444,"sentiment":"neutral","sentiment_score":0.18402252594629925}],"average":{"sentiment":"neutral","sentiment_score":-0.030089049901126735}}}}