{"metadata":{"transaction_key":"deprecated","request_id":"019d891c-2559-7a10-a94d-d9fbe02d3619","sha256":"aea1e3736d4f66004748fe9fb80907644a8b8fe5c1be6d156b7eedc0d2d6bc0b","created":"2026-04-13T23:10:18.194Z","duration":42.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":161,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":178},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"No. That's okay, Adam. You can hear me okay? That's okay. Yeah. That's okay. If it happens again, I'll just call you back. Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you. Yeah. So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment. Now most of","confidence":0.99932504,"words":[{"word":"no","start":2.0,"end":2.32,"confidence":0.90821457,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15084993839263916},{"word":"that's","start":2.32,"end":2.6399999,"confidence":0.998191,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03042972087860107},{"word":"okay","start":2.6399999,"end":3.04,"confidence":0.9844736,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.08270619809627533},{"word":"adam","start":3.04,"end":3.36,"confidence":0.9998025,"punctuated_word":"Adam.","sentiment":"neutral","sentiment_score":0.0884556770324707},{"word":"you","start":3.36,"end":3.4399998,"confidence":0.9990476,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05546543002128601},{"word":"can","start":3.4399998,"end":3.6,"confidence":0.9991673,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04646965488791466},{"word":"hear","start":3.6,"end":3.76,"confidence":0.9995258,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.03166525438427925},{"word":"me","start":3.76,"end":3.9199998,"confidence":0.99988973,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03519837185740471},{"word":"okay","start":3.9199998,"end":4.42,"confidence":0.98385066,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06007138639688492},{"word":"that's","start":8.0,"end":8.24,"confidence":0.99474317,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.043291620910167694},{"word":"okay","start":8.24,"end":8.74,"confidence":0.9993907,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.09907574951648712},{"word":"yeah","start":13.295,"end":13.775001,"confidence":0.8556969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17255055904388428},{"word":"that's","start":13.775001,"end":14.095,"confidence":0.9901394,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.25516003370285034},{"word":"okay","start":14.095,"end":14.335,"confidence":0.99914277,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.28926271200180054},{"word":"if","start":14.335,"end":14.495001,"confidence":0.99696916,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1710381954908371},{"word":"it","start":14.495001,"end":14.575001,"confidence":0.9888713,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0922587662935257},{"word":"happens","start":14.575001,"end":14.895,"confidence":0.99982893,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":0.03813711553812027},{"word":"again","start":14.895,"end":15.135,"confidence":0.9985819,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0939219519495964},{"word":"i'll","start":15.135,"end":15.375,"confidence":0.99979734,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13684962689876556},{"word":"just","start":15.375,"end":15.535,"confidence":0.99981767,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14653217792510986},{"word":"call","start":15.535,"end":15.695,"confidence":0.9998313,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06653869897127151},{"word":"you","start":15.695,"end":15.8550005,"confidence":0.9998099,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07383409887552261},{"word":"back","start":15.8550005,"end":16.355,"confidence":0.99967736,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.10157275944948196},{"word":"now","start":18.655,"end":19.055,"confidence":0.94229126,"punctuated_word":"Now,","sentiment":"neutral","sentiment_score":0.24994821846485135},{"word":"adam","start":19.055,"end":19.455,"confidence":0.99931496,"punctuated_word":"Adam,","sentiment":"neutral","sentiment_score":0.2591125965118408},{"word":"like","start":19.455,"end":19.615,"confidence":0.9998276,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.3181837797164917},{"word":"i","start":19.615,"end":19.775,"confidence":0.9985393,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23663455247879028},{"word":"said","start":19.775,"end":20.015,"confidence":0.9977964,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.2829797863960266},{"word":"do","start":20.015,"end":20.175,"confidence":0.9992173,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17730140686035156},{"word":"you","start":20.175,"end":20.255001,"confidence":0.99942005,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16827285289764404},{"word":"remember","start":20.255001,"end":20.654999,"confidence":0.99984646,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.15474069118499756},{"word":"kind","start":20.654999,"end":20.815,"confidence":0.9443035,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.1951085329055786},{"word":"of","start":20.815,"end":20.975,"confidence":0.9981019,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.20609548687934875},{"word":"after","start":20.975,"end":21.295,"confidence":0.7654317,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1831546276807785},{"word":"last","start":21.295,"end":21.615,"confidence":0.64775455,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.174655020236969},{"word":"conversation","start":21.615,"end":22.115,"confidence":0.8933933,"punctuated_word":"conversation,","sentiment":"neutral","sentiment_score":0.22307255864143372},{"word":"i","start":22.654999,"end":23.154999,"confidence":0.9993032,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.26607486605644226},{"word":"did","start":23.295,"end":23.455,"confidence":0.9052587,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.23138803243637085},{"word":"some","start":23.455,"end":23.775,"confidence":0.99969494,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.202301561832428},{"word":"research","start":23.775,"end":24.175,"confidence":0.999577,"punctuated_word":"research","sentiment":"neutral","sentiment_score":0.17363527417182922},{"word":"on","start":24.175,"end":24.415,"confidence":0.99978405,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2104361355304718},{"word":"your","start":24.415,"end":24.654999,"confidence":0.99977106,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25988101959228516},{"word":"super","start":24.654999,"end":25.055,"confidence":0.9800174,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.3380710482597351},{"word":"investments","start":25.055,"end":25.555,"confidence":0.8863077,"punctuated_word":"investments","sentiment":"neutral","sentiment_score":0.19438022375106812},{"word":"to","start":25.71,"end":25.949999,"confidence":0.9980884,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26211437582969666},{"word":"see","start":25.949999,"end":26.449999,"confidence":0.99956685,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.24601057171821591},{"word":"what","start":26.589998,"end":26.75,"confidence":0.9996588,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.33850786089897156},{"word":"was","start":26.75,"end":26.91,"confidence":0.9997429,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.28334417939186096},{"word":"going","start":26.91,"end":27.15,"confidence":0.9998715,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.46846550703048706},{"word":"to","start":27.15,"end":27.23,"confidence":0.9990398,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4244212508201599},{"word":"be","start":27.23,"end":27.349998,"confidence":0.9996283,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4119735062122345},{"word":"a","start":27.349998,"end":27.47,"confidence":0.9979405,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.41862303018569946},{"word":"good","start":27.47,"end":27.71,"confidence":0.99996567,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3884848356246948},{"word":"option","start":27.71,"end":28.109999,"confidence":0.99932504,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.29282695055007935},{"word":"for","start":28.109999,"end":28.269999,"confidence":0.9996517,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4610428810119629},{"word":"you","start":28.269999,"end":28.769999,"confidence":0.9900909,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31119364500045776},{"word":"yeah","start":30.269999,"end":30.59,"confidence":0.9838961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3156616985797882},{"word":"so","start":30.59,"end":30.829998,"confidence":0.92881256,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.332579642534256},{"word":"i","start":30.829998,"end":30.989998,"confidence":0.9990392,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34994715452194214},{"word":"have","start":30.989998,"end":31.489998,"confidence":0.99947935,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.37651559710502625},{"word":"done","start":31.63,"end":31.869999,"confidence":0.9511699,"punctuated_word":"done","sentiment":"positive","sentiment_score":0.34408918023109436},{"word":"the","start":31.869999,"end":32.03,"confidence":0.99901843,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.406048059463501},{"word":"research","start":32.03,"end":32.35,"confidence":0.85895157,"punctuated_word":"research,","sentiment":"positive","sentiment_score":0.38066017627716064},{"word":"and","start":32.35,"end":32.51,"confidence":0.99982625,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4414599537849426},{"word":"i","start":32.51,"end":32.67,"confidence":0.9999448,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4487116038799286},{"word":"have","start":32.67,"end":32.91,"confidence":0.9995105,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.48419639468193054},{"word":"made","start":32.91,"end":33.07,"confidence":0.99981636,"punctuated_word":"made","sentiment":"positive","sentiment_score":0.5198515057563782},{"word":"a","start":33.07,"end":33.23,"confidence":0.9995346,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5132490992546082},{"word":"recommendation","start":33.23,"end":33.73,"confidence":0.99963987,"punctuated_word":"recommendation","sentiment":"positive","sentiment_score":0.5469199419021606},{"word":"for","start":34.19,"end":34.35,"confidence":0.99981886,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.525848925113678},{"word":"you","start":34.35,"end":34.85,"confidence":0.90238166,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4511373043060303},{"word":"which","start":35.23,"end":35.47,"confidence":0.97015274,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.4316467344760895},{"word":"is","start":35.47,"end":35.629997,"confidence":0.9998048,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.40503573417663574},{"word":"all","start":35.629997,"end":35.949997,"confidence":0.9999454,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.38730642199516296},{"word":"outlined","start":35.949997,"end":36.449997,"confidence":0.9969933,"punctuated_word":"outlined","sentiment":"positive","sentiment_score":0.45735225081443787},{"word":"in","start":36.59,"end":36.829998,"confidence":0.999881,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.4600074589252472},{"word":"the","start":36.829998,"end":36.91,"confidence":0.9996569,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4532266855239868},{"word":"statement","start":36.91,"end":37.39,"confidence":0.9998293,"punctuated_word":"statement","sentiment":"positive","sentiment_score":0.5265596508979797},{"word":"of","start":37.39,"end":37.629997,"confidence":0.99977094,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4688613712787628},{"word":"advice","start":37.629997,"end":38.03,"confidence":0.9905031,"punctuated_word":"advice","sentiment":"positive","sentiment_score":0.40940624475479126},{"word":"that","start":38.03,"end":38.19,"confidence":0.97129506,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4277637302875519},{"word":"will","start":38.19,"end":38.43,"confidence":0.99488705,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.35937362909317017},{"word":"be","start":38.43,"end":38.59,"confidence":0.9998091,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.452413946390152},{"word":"in","start":38.59,"end":38.75,"confidence":0.99960095,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.4528449773788452},{"word":"your","start":38.75,"end":38.989998,"confidence":0.99985194,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4623982608318329},{"word":"inbox","start":38.989998,"end":39.309998,"confidence":0.9993254,"punctuated_word":"inbox","sentiment":"positive","sentiment_score":0.40221670269966125},{"word":"when","start":39.309998,"end":39.55,"confidence":0.99954814,"punctuated_word":"when","sentiment":"positive","sentiment_score":0.37305793166160583},{"word":"you","start":39.55,"end":39.71,"confidence":0.9998197,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.378480076789856},{"word":"have","start":39.71,"end":39.87,"confidence":0.9998029,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3647998869419098},{"word":"a","start":39.87,"end":40.03,"confidence":0.99183136,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3489276170730591},{"word":"moment","start":40.03,"end":40.53,"confidence":0.9997593,"punctuated_word":"moment.","sentiment":"positive","sentiment_score":0.3554495573043823},{"word":"now","start":41.75694,"end":41.91694,"confidence":0.9984053,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.25307196378707886},{"word":"most","start":41.91694,"end":42.16694,"confidence":0.98625445,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.275924950838089},{"word":"of","start":42.16694,"end":42.551937,"confidence":0.9834825,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12960493564605713}],"paragraphs":{"transcript":"\nNo. That's okay, Adam. You can hear me okay? That's okay. Yeah.\n\nThat's okay. If it happens again, I'll just call you back. Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you. Yeah. So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment.\n\nNow most of","paragraphs":[{"sentences":[{"text":"No.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.15084993839263916},{"text":"That's okay, Adam.","start":2.32,"end":3.36,"sentiment":"neutral","sentiment_score":0.04691071808338165},{"text":"You can hear me okay?","start":3.36,"end":4.42,"sentiment":"neutral","sentiment_score":0.04577401950955391},{"text":"That's okay.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.07118368521332741},{"text":"Yeah.","start":13.295,"end":13.775001,"sentiment":"neutral","sentiment_score":0.17255055904388428}],"sentiment":"neutral","sentiment_score":0.0444725202396512,"num_words":12,"start":2.0,"end":13.775001},{"sentences":[{"text":"That's okay.","start":13.775001,"end":14.335,"sentiment":"neutral","sentiment_score":0.27221137285232544},{"text":"If it happens again, I'll just call you back.","start":14.335,"end":16.355,"sentiment":"neutral","sentiment_score":0.10229815459913677},{"text":"Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you.","start":18.655,"end":28.769999,"sentiment":"neutral","sentiment_score":0.27310414747758344},{"text":"Yeah.","start":30.269999,"end":30.59,"sentiment":"neutral","sentiment_score":0.3156616985797882},{"text":"So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment.","start":30.59,"end":40.53,"sentiment":"positive","sentiment_score":0.4264218649443458}],"sentiment":"neutral","sentiment_score":0.32014617861448963,"num_words":79,"start":13.775001,"end":40.53},{"sentences":[{"text":"Now most of","start":41.75694,"end":42.551937,"sentiment":"neutral","sentiment_score":0.21953395009040833}],"sentiment":"neutral","sentiment_score":0.21953395009040833,"num_words":3,"start":41.75694,"end":42.551937}]}}]},{"alternatives":[{"transcript":"Sorry. How are you? Hello? Yeah. I pressed the headset and stopped the call. The headset yeah. It's a call. So I pushed it in my earphones, you know? It hit it. No worries.","confidence":0.84794605,"words":[{"word":"sorry","start":0.56,"end":0.96,"confidence":0.9417715,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.032180268317461014},{"word":"how","start":0.96,"end":1.12,"confidence":0.302677,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0547640323638916},{"word":"are","start":1.12,"end":1.1999999,"confidence":0.87182784,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04769439622759819},{"word":"you","start":1.1999999,"end":1.6999999,"confidence":0.9155848,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.000534355640411377},{"word":"hello","start":2.48,"end":2.98,"confidence":0.7474642,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.027316881343722343},{"word":"yeah","start":4.88,"end":5.12,"confidence":0.84645534,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.036937180906534195},{"word":"i","start":5.12,"end":5.2,"confidence":0.90513504,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017598241567611694},{"word":"pressed","start":5.2,"end":5.52,"confidence":0.8745853,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.002764008939266205},{"word":"the","start":5.52,"end":5.7599998,"confidence":0.74502975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022743675857782364},{"word":"headset","start":5.7599998,"end":6.16,"confidence":0.99273455,"punctuated_word":"headset","sentiment":"neutral","sentiment_score":-0.020126044750213623},{"word":"and","start":6.16,"end":6.3199997,"confidence":0.40375307,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0500929057598114},{"word":"stopped","start":6.3199997,"end":6.64,"confidence":0.3929593,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.04638794809579849},{"word":"the","start":6.64,"end":6.7999997,"confidence":0.98613656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0455823577940464},{"word":"call","start":6.7999997,"end":7.2999997,"confidence":0.99592763,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.03817833214998245},{"word":"the","start":7.7599998,"end":8.0,"confidence":0.91737056,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.00585051067173481},{"word":"headset","start":8.0,"end":8.5,"confidence":0.9947379,"punctuated_word":"headset","sentiment":"neutral","sentiment_score":0.02804604545235634},{"word":"yeah","start":8.639999,"end":9.139999,"confidence":0.89108366,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.13154618442058563},{"word":"it's","start":9.2,"end":9.44,"confidence":0.54183435,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12119032442569733},{"word":"a","start":9.44,"end":9.679999,"confidence":0.52981853,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10894635319709778},{"word":"call","start":9.679999,"end":10.179999,"confidence":0.96095186,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.08947198837995529},{"word":"so","start":10.24,"end":10.32,"confidence":0.22967595,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09895046055316924},{"word":"i","start":10.32,"end":10.48,"confidence":0.94472104,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09554383158683775},{"word":"pushed","start":10.48,"end":10.719999,"confidence":0.5315766,"punctuated_word":"pushed","sentiment":"neutral","sentiment_score":0.08631424605846405},{"word":"it","start":10.719999,"end":10.8,"confidence":0.84794605,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05180618539452553},{"word":"in","start":10.8,"end":11.04,"confidence":0.9855951,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.040881574153900146},{"word":"my","start":11.04,"end":11.2,"confidence":0.9908777,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0696461945772171},{"word":"earphones","start":11.2,"end":11.599999,"confidence":0.7643885,"punctuated_word":"earphones,","sentiment":"neutral","sentiment_score":0.0349961556494236},{"word":"you","start":11.599999,"end":11.759999,"confidence":0.99100566,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.038725029677152634},{"word":"know","start":11.759999,"end":12.259999,"confidence":0.80605996,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":0.04033396393060684},{"word":"it","start":12.48,"end":12.559999,"confidence":0.42430747,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.024937279522418976},{"word":"hit","start":12.559999,"end":12.719999,"confidence":0.22617987,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":0.03520042449235916},{"word":"it","start":12.719999,"end":13.219999,"confidence":0.5725055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0431380495429039},{"word":"no","start":16.965,"end":17.205,"confidence":0.45235023,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.168585866689682},{"word":"worries","start":17.205,"end":17.705,"confidence":0.9707341,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2143394649028778}],"paragraphs":{"transcript":"\nSorry. How are you? Hello? Yeah. I pressed the headset and stopped the call.\n\nThe headset yeah. It's a call. So I pushed it in my earphones, you know? It hit it. No worries.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":-0.032180268317461014},{"text":"How are you?","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03433092807730039},{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":-0.027316881343722343},{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.036937180906534195},{"text":"I pressed the headset and stopped the call.","start":5.12,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.026034628972411156}],"sentiment":"neutral","sentiment_score":-0.009131729735859804,"num_words":14,"start":0.56,"end":7.2999997},{"sentences":[{"text":"The headset yeah.","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05124723973373572},{"text":"It's a call.","start":9.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1065362220009168},{"text":"So I pushed it in my earphones, you know?","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.06191084906458855},{"text":"It hit it.","start":12.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.03442525118589401},{"text":"No worries.","start":16.965,"end":17.705,"sentiment":"neutral","sentiment_score":0.1914626657962799}],"sentiment":"neutral","sentiment_score":0.07583745559677482,"num_words":20,"start":7.7599998,"end":17.705}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. How are you?\n\nChannel 0: No. That's\n\nChannel 1: Hello?\n\nChannel 0: okay, Adam. You can hear me okay?\n\nChannel 1: Yeah. I pressed the headset and stopped the call. The headset\n\nChannel 0: That's okay.\n\nChannel 1: yeah. It's a call. So I pushed it in my earphones, you know? It hit it.\n\nChannel 0: Yeah. That's okay. If it happens again, I'll just call you back.\n\nChannel 1: No worries.\n\nChannel 0: Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you. Yeah. So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment. Now most of","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":-0.032180268317461014},{"text":"How are you?","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03433092807730039}],"sentiment":"neutral","sentiment_score":0.01770312897861004,"channel":1,"num_words":4,"start":0.56,"end":1.6999999},{"sentences":[{"text":"No.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.15084993839263916},{"text":"That's","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.03042972087860107}],"sentiment":"neutral","sentiment_score":-0.09063982963562012,"channel":0,"num_words":2,"start":2.0,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":-0.027316881343722343}],"sentiment":"neutral","sentiment_score":-0.027316881343722343,"channel":1,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"okay, Adam.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.08558093756437302},{"text":"You can hear me okay?","start":3.36,"end":4.42,"sentiment":"neutral","sentiment_score":0.04577401950955391}],"sentiment":"neutral","sentiment_score":0.057147424668073654,"channel":0,"num_words":7,"start":2.6399999,"end":4.42},{"sentences":[{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.036937180906534195},{"text":"I pressed the headset and stopped the call.","start":5.12,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.026034628972411156},{"text":"The headset","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.011097767390310764}],"sentiment":"neutral","sentiment_score":-0.013558574190193956,"channel":1,"num_words":11,"start":4.88,"end":8.5},{"sentences":[{"text":"That's okay.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.07118368521332741}],"sentiment":"neutral","sentiment_score":0.07118368521332741,"channel":0,"num_words":2,"start":8.0,"end":8.74},{"sentences":[{"text":"yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.13154618442058563},{"text":"It's a call.","start":9.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1065362220009168},{"text":"So I pushed it in my earphones, you know?","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.06191084906458855},{"text":"It hit it.","start":12.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.03442525118589401}],"sentiment":"neutral","sentiment_score":0.06947676534764469,"channel":1,"num_words":16,"start":8.639999,"end":13.219999},{"sentences":[{"text":"Yeah.","start":13.295,"end":13.775001,"sentiment":"neutral","sentiment_score":0.17255055904388428},{"text":"That's okay.","start":13.775001,"end":14.335,"sentiment":"neutral","sentiment_score":0.27221137285232544},{"text":"If it happens again, I'll just call you back.","start":14.335,"end":16.355,"sentiment":"neutral","sentiment_score":0.10229815459913677}],"sentiment":"neutral","sentiment_score":0.13647139134506384,"channel":0,"num_words":12,"start":13.295,"end":16.355},{"sentences":[{"text":"No worries.","start":16.965,"end":17.705,"sentiment":"neutral","sentiment_score":0.1914626657962799}],"sentiment":"neutral","sentiment_score":0.1914626657962799,"channel":1,"num_words":2,"start":16.965,"end":17.705},{"sentences":[{"text":"Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you.","start":18.655,"end":28.769999,"sentiment":"neutral","sentiment_score":0.27310414747758344},{"text":"Yeah.","start":30.269999,"end":30.59,"sentiment":"neutral","sentiment_score":0.3156616985797882},{"text":"So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment.","start":30.59,"end":40.53,"sentiment":"positive","sentiment_score":0.4264218649443458},{"text":"Now most of","start":41.75694,"end":42.551937,"sentiment":"neutral","sentiment_score":0.21953395009040833}],"sentiment":"positive","sentiment_score":0.3448597721650567,"channel":0,"num_words":71,"start":18.655,"end":42.551937}]},"summary":{"result":"success","short":"The speaker is discussing a call with Adam and tries to help him with his investment options. The speaker explains that they have done research and made a recommendation, but it is unclear if they will be in the call. The conversation ends with the speaker saying they will call Adam back if the situation persists."},"intents":{"segments":[{"text":"So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment.","start_word":91,"end_word":124,"intents":[{"intent":"Recommend investment options","confidence_score":0.06902087}]}]},"sentiments":{"segments":[{"text":"Sorry. How are you? No. That's Hello? okay, Adam. You can hear me okay? Yeah. I pressed the headset and stopped the call. The That's headset okay. yeah. It's a call. So I pushed it in my earphones, you know? It hit it. Yeah. That's okay. If it happens again, I'll just call you back. No worries. Now, Adam, like I said, do you remember kind of after last conversation, I did some research on your super investments to see what was going to be a good option for you. Yeah.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":0.13027140498161316},{"text":"So I have done the research, and I have made a recommendation for you, which is all outlined in the statement of advice that will be in your inbox when you have a moment.","start_word":91,"end_word":124,"sentiment":"positive","sentiment_score":0.42456912994384766},{"text":"Now most of","start_word":125,"end_word":127,"sentiment":"neutral","sentiment_score":0.26256078481674194}],"average":{"sentiment":"neutral","sentiment_score":0.20028870829035728}}}}