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This is Airtel. Melissa speaking. How may I help you today? I'm good.\n\nThank you for asking. Nice to have you on the line, Peter. How may I help you today? Mhmm. But are you pertaining to a Australian phone number that you purchased from Airtel Australia?\n\nNo. Okay. Got it. Because you have reached wrong phone number. We don't support any other phone number.\n\nWhat we do is to provide Internet services here in Australia and a mobile plan services. So about any other number, including Indian phone number, we don't have any details because we're a separate one. We're a separate organization. It just so happened we are the same Airtel. Yeah.\n\nYeah. That's yeah. That's the thing. We are not in the position to confirm and provide any details about them because we are not affiliated. Yeah.\n\nSure. You're welcome. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.07900490611791611},{"text":"This is Airtel.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.08600041270256042},{"text":"Melissa speaking.","start":1.92,"end":2.96,"sentiment":"neutral","sentiment_score":0.13384660333395004},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"neutral","sentiment_score":0.16192704935868582},{"text":"I'm good.","start":10.0,"end":10.639999,"sentiment":"positive","sentiment_score":0.5806414484977722}],"sentiment":"neutral","sentiment_score":0.19553889600293978,"num_words":14,"start":0.48,"end":10.639999},{"sentences":[{"text":"Thank you for asking.","start":10.639999,"end":11.759999,"sentiment":"positive","sentiment_score":0.6180321276187897},{"text":"Nice to have you on the line, Peter.","start":11.759999,"end":13.2,"sentiment":"positive","sentiment_score":0.6087936982512474},{"text":"How may I help you today?","start":13.2,"end":14.5,"sentiment":"positive","sentiment_score":0.37767336269219715},{"text":"Mhmm.","start":43.965,"end":44.465,"sentiment":"neutral","sentiment_score":-0.024827800691127777},{"text":"But are you pertaining to a Australian phone number that you purchased from Airtel Australia?","start":44.684998,"end":51.664997,"sentiment":"neutral","sentiment_score":-0.03488751153151194}],"sentiment":"neutral","sentiment_score":0.26648169996983867,"num_words":34,"start":10.639999,"end":51.664997},{"sentences":[{"text":"No.","start":53.964996,"end":54.464996,"sentiment":"neutral","sentiment_score":-0.12578891217708588},{"text":"Okay.","start":57.725,"end":58.225,"sentiment":"neutral","sentiment_score":-0.059022918343544006},{"text":"Got it.","start":58.284996,"end":58.684998,"sentiment":"neutral","sentiment_score":-0.06834040954709053},{"text":"Because you have reached wrong phone number.","start":58.684998,"end":61.51,"sentiment":"neutral","sentiment_score":-0.19916075468063354},{"text":"We don't support any other phone number.","start":61.51,"end":63.75,"sentiment":"neutral","sentiment_score":-0.23775908138070787}],"sentiment":"neutral","sentiment_score":-0.18777397233578894,"num_words":18,"start":53.964996,"end":63.75},{"sentences":[{"text":"What we do is to provide Internet services here in Australia and a mobile plan services.","start":63.75,"end":69.69,"sentiment":"neutral","sentiment_score":-0.10842492897063494},{"text":"So about any other number, including Indian phone number, we don't have any details because we're a separate one.","start":69.83,"end":77.555,"sentiment":"neutral","sentiment_score":-0.11691826503527791},{"text":"We're a separate organization.","start":77.555,"end":78.854996,"sentiment":"neutral","sentiment_score":-0.10176412761211395},{"text":"It just so happened we are the same Airtel.","start":79.314995,"end":82.295,"sentiment":"neutral","sentiment_score":-0.04756381445460849},{"text":"Yeah.","start":84.915,"end":85.415,"sentiment":"neutral","sentiment_score":-0.04754552245140076}],"sentiment":"neutral","sentiment_score":-0.09875351555493413,"num_words":49,"start":63.75,"end":85.415},{"sentences":[{"text":"Yeah.","start":93.520004,"end":93.92,"sentiment":"neutral","sentiment_score":-0.07345449179410934},{"text":"That's yeah.","start":93.92,"end":95.04,"sentiment":"neutral","sentiment_score":-0.06822643801569939},{"text":"That's the thing.","start":95.04,"end":96.0,"sentiment":"neutral","sentiment_score":-0.09229311843713124},{"text":"We are not in the position to confirm and provide any details about them because we are not affiliated.","start":96.0,"end":101.46,"sentiment":"neutral","sentiment_score":-0.1444199712652909},{"text":"Yeah.","start":105.565,"end":106.065,"sentiment":"neutral","sentiment_score":0.03710302338004112}],"sentiment":"neutral","sentiment_score":-0.12283319822297646,"num_words":26,"start":93.520004,"end":106.065},{"sentences":[{"text":"Sure.","start":108.045,"end":108.445,"sentiment":"neutral","sentiment_score":0.14833173155784607},{"text":"You're welcome.","start":108.445,"end":109.165,"sentiment":"neutral","sentiment_score":0.30185653269290924},{"text":"Have a great day.","start":109.165,"end":110.225,"sentiment":"positive","sentiment_score":0.4315789043903351}],"sentiment":"positive","sentiment_score":0.35405148778642925,"num_words":7,"start":108.045,"end":110.225}]}}]},{"alternatives":[{"transcript":"Hey, Melissa. This is Praveen John Peter. How are you today? I'm very well. Okay. I'm gonna ask you a tricky question, so bear with me. I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India. Over the period, I moved different countries. Now I think the number does not associate with any account anymore. What? No. No. No. I'm referring to an Indian phone number purchased in India. Mhmm. Okay. Mhmm. Understood. So if I am to contact there is a how do I contact the Indian call center from Australia? Okay. Cool. I'll try to find it find the number from their website. Thank you. Cheers. Thank you. 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Melissa. This is Praveen John Peter. How are you today? I'm very well. Okay.\n\nI'm gonna ask you a tricky question, so bear with me. I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India. Over the period, I moved different countries. Now I think the number does not associate with any account anymore. What?\n\nNo. No. No. I'm referring to an Indian phone number purchased in India. Mhmm.\n\nOkay. Mhmm. Understood. So if I am to contact there is a how do I contact the Indian call center from Australia? Okay.\n\nCool. I'll try to find it find the number from their website. Thank you. Cheers. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, Melissa.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12946362793445587},{"text":"This is Praveen John Peter.","start":5.7599998,"end":7.12,"sentiment":"neutral","sentiment_score":0.16170603930950164},{"text":"How are you today?","start":7.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.20799462497234344},{"text":"I'm very well.","start":8.24,"end":9.22,"sentiment":"positive","sentiment_score":0.47921687364578247},{"text":"Okay.","start":15.185,"end":15.685,"sentiment":"neutral","sentiment_score":0.002082006074488163}],"sentiment":"neutral","sentiment_score":0.2226112386211753,"num_words":15,"start":5.04,"end":15.685},{"sentences":[{"text":"I'm gonna ask you a tricky question, so bear with me.","start":16.305,"end":19.365,"sentiment":"neutral","sentiment_score":-0.046719429675828324},{"text":"I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India.","start":20.545,"end":32.85,"sentiment":"neutral","sentiment_score":-0.09147832502744027},{"text":"Over the period, I moved different countries.","start":34.11,"end":37.809998,"sentiment":"neutral","sentiment_score":-0.10917253792285919},{"text":"Now I think the number does not associate with any account anymore.","start":38.11,"end":42.93,"sentiment":"neutral","sentiment_score":-0.16729415208101273},{"text":"What?","start":52.135002,"end":52.375,"sentiment":"neutral","sentiment_score":-0.03737349063158035}],"sentiment":"neutral","sentiment_score":-0.09973589675027435,"num_words":59,"start":16.305,"end":52.375},{"sentences":[{"text":"No.","start":52.375,"end":52.535,"sentiment":"neutral","sentiment_score":-0.10760842263698578},{"text":"No.","start":52.535,"end":52.695,"sentiment":"neutral","sentiment_score":-0.09415382146835329},{"text":"No.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":-0.10026530921459198},{"text":"I'm referring to an Indian phone number purchased in India.","start":53.255,"end":57.115,"sentiment":"neutral","sentiment_score":-0.10282845944166183},{"text":"Mhmm.","start":70.035,"end":70.535,"sentiment":"neutral","sentiment_score":-0.06470733135938644}],"sentiment":"neutral","sentiment_score":-0.09964424850685256,"num_words":14,"start":52.375,"end":70.535},{"sentences":[{"text":"Okay.","start":80.19501,"end":80.69501,"sentiment":"neutral","sentiment_score":-0.043425507843494415},{"text":"Mhmm.","start":81.83501,"end":82.33501,"sentiment":"neutral","sentiment_score":-0.03761689364910126},{"text":"Understood.","start":83.475006,"end":83.975006,"sentiment":"neutral","sentiment_score":-0.08929719030857086},{"text":"So if I am to contact there is a how do I contact the Indian call center from Australia?","start":84.035,"end":94.18,"sentiment":"neutral","sentiment_score":-0.06385033656107753},{"text":"Okay.","start":103.565,"end":103.885,"sentiment":"neutral","sentiment_score":-0.0004092194139957428}],"sentiment":"neutral","sentiment_score":-0.060169791559810226,"num_words":23,"start":80.19501,"end":103.885},{"sentences":[{"text":"Cool.","start":103.885,"end":104.284996,"sentiment":"neutral","sentiment_score":0.0446496456861496},{"text":"I'll try to find it find the number from their website.","start":104.284996,"end":107.185,"sentiment":"neutral","sentiment_score":0.05390917763791301},{"text":"Thank you.","start":107.245,"end":107.840935,"sentiment":"neutral","sentiment_score":0.17557473480701447},{"text":"Cheers.","start":110.560936,"end":110.880936,"sentiment":"neutral","sentiment_score":0.29855626821517944},{"text":"Thank you.","start":110.880936,"end":111.28094,"sentiment":"neutral","sentiment_score":0.30425843596458435}],"sentiment":"neutral","sentiment_score":0.1115219534977394,"num_words":17,"start":103.885,"end":111.28094},{"sentences":[{"text":"Bye.","start":111.28094,"end":111.78094,"sentiment":"neutral","sentiment_score":0.1156105250120163}],"sentiment":"neutral","sentiment_score":0.1156105250120163,"num_words":1,"start":111.28094,"end":111.78094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel. Melissa speaking. How may I help you today?\n\nChannel 1: Hey, Melissa. This is Praveen John Peter. How are you today? I'm very well.\n\nChannel 0: I'm good. Thank you for asking. Nice to have you on the line, Peter. How may I help you today?\n\nChannel 1: Okay. I'm gonna ask you a tricky question, so bear with me. I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India. Over the period, I moved different countries. Now I think the number does not associate with any account anymore.\n\nChannel 0: Mhmm. But are you pertaining to a Australian phone number that you purchased from Airtel Australia?\n\nChannel 1: What? No. No. No. I'm referring\n\nChannel 0: No.\n\nChannel 1: to an Indian phone number purchased in India.\n\nChannel 0: Okay. Got it. Because you have reached wrong phone number. We don't support any other phone number. What we do is to provide Internet services here in Australia and a mobile plan services.\n\nSo\n\nChannel 1: Mhmm.\n\nChannel 0: about any other number, including Indian phone number, we don't have any details because we're a separate one. We're a separate organization. It just so happened\n\nChannel 1: Okay.\n\nChannel 0: we are the same Airtel.\n\nChannel 1: Mhmm. Understood. So if I am to\n\nChannel 0: Yeah.\n\nChannel 1: contact there is a how do I contact the Indian call center from\n\nChannel 0: Yeah.\n\nChannel 1: Australia?\n\nChannel 0: That's yeah. That's the thing. We are not in the position to confirm and provide any details about them because we are not affiliated.\n\nChannel 1: Okay. Cool. I'll try to find it find\n\nChannel 0: Yeah.\n\nChannel 1: the number from their website. Thank you.\n\nChannel 0: Sure. You're welcome. Have a great day.\n\nChannel 1: Cheers. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.07900490611791611},{"text":"This is Airtel.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.08600041270256042},{"text":"Melissa speaking.","start":1.92,"end":2.96,"sentiment":"neutral","sentiment_score":0.13384660333395004},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"neutral","sentiment_score":0.16192704935868582}],"sentiment":"neutral","sentiment_score":0.13135513725380102,"channel":0,"num_words":12,"start":0.48,"end":4.26},{"sentences":[{"text":"Hey, Melissa.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12946362793445587},{"text":"This is Praveen John Peter.","start":5.7599998,"end":7.12,"sentiment":"neutral","sentiment_score":0.16170603930950164},{"text":"How are you today?","start":7.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.20799462497234344},{"text":"I'm very 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bear with me.","start":16.305,"end":19.365,"sentiment":"neutral","sentiment_score":-0.046719429675828324},{"text":"I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India.","start":20.545,"end":32.85,"sentiment":"neutral","sentiment_score":-0.09147832502744027},{"text":"Over the period, I moved different countries.","start":34.11,"end":37.809998,"sentiment":"neutral","sentiment_score":-0.10917253792285919},{"text":"Now I think the number does not associate with any account anymore.","start":38.11,"end":42.93,"sentiment":"neutral","sentiment_score":-0.16729415208101273}],"sentiment":"neutral","sentiment_score":-0.0990671595179681,"channel":1,"num_words":59,"start":15.185,"end":42.93},{"sentences":[{"text":"Mhmm.","start":43.965,"end":44.465,"sentiment":"neutral","sentiment_score":-0.024827800691127777},{"text":"But are you pertaining to a Australian phone number that you purchased from Airtel Australia?","start":44.684998,"end":51.664997,"sentiment":"neutral","sentiment_score":-0.03488751153151194}],"sentiment":"neutral","sentiment_score":-0.03425877960398793,"channel":0,"num_words":16,"start":43.965,"end":51.664997},{"sentences":[{"text":"What?","start":52.135002,"end":52.375,"sentiment":"neutral","sentiment_score":-0.03737349063158035},{"text":"No.","start":52.375,"end":52.535,"sentiment":"neutral","sentiment_score":-0.10760842263698578},{"text":"No.","start":52.535,"end":52.695,"sentiment":"neutral","sentiment_score":-0.09415382146835329},{"text":"No.","start":52.695,"end":53.195,"sentiment":"neutral","sentiment_score":-0.10026530921459198},{"text":"I'm referring","start":53.255,"end":53.975002,"sentiment":"neutral","sentiment_score":-0.07393540814518929}],"sentiment":"neutral","sentiment_score":-0.08121197670698166,"channel":1,"num_words":6,"start":52.135002,"end":53.975002},{"sentences":[{"text":"No.","start":53.964996,"end":54.464996,"sentiment":"neutral","sentiment_score":-0.12578891217708588}],"sentiment":"neutral","sentiment_score":-0.12578891217708588,"channel":0,"num_words":1,"start":53.964996,"end":54.464996},{"sentences":[{"text":"to an Indian phone number purchased in India.","start":53.975002,"end":57.115,"sentiment":"neutral","sentiment_score":-0.11005172226577997}],"sentiment":"neutral","sentiment_score":-0.11005172226577997,"channel":1,"num_words":8,"start":53.975002,"end":57.115},{"sentences":[{"text":"Okay.","start":57.725,"end":58.225,"sentiment":"neutral","sentiment_score":-0.059022918343544006},{"text":"Got it.","start":58.284996,"end":58.684998,"sentiment":"neutral","sentiment_score":-0.06834040954709053},{"text":"Because you have reached wrong phone number.","start":58.684998,"end":61.51,"sentiment":"neutral","sentiment_score":-0.19916075468063354},{"text":"We don't support any other phone number.","start":61.51,"end":63.75,"sentiment":"neutral","sentiment_score":-0.23775908138070787},{"text":"What we do is to provide Internet services here in Australia and a mobile plan services.","start":63.75,"end":69.69,"sentiment":"neutral","sentiment_score":-0.10842492897063494}],"sentiment":"neutral","sentiment_score":-0.15118004404234164,"channel":0,"num_words":33,"start":57.725,"end":69.69},{"sentences":[{"text":"So","start":69.83,"end":70.229996,"sentiment":"neutral","sentiment_score":-0.09081190824508668}],"sentiment":"neutral","sentiment_score":-0.09081190824508668,"channel":0,"num_words":1,"start":69.83,"end":70.229996},{"sentences":[{"text":"Mhmm.","start":70.035,"end":70.535,"sentiment":"neutral","sentiment_score":-0.06470733135938644}],"sentiment":"neutral","sentiment_score":-0.06470733135938644,"channel":1,"num_words":1,"start":70.035,"end":70.535},{"sentences":[{"text":"about any other number, including Indian phone number, we don't have any details because we're a separate one.","start":70.229996,"end":77.555,"sentiment":"neutral","sentiment_score":-0.11836861819028854},{"text":"We're a separate organization.","start":77.555,"end":78.854996,"sentiment":"neutral","sentiment_score":-0.10176412761211395},{"text":"It just so happened","start":79.314995,"end":80.375,"sentiment":"neutral","sentiment_score":-0.05572679918259382}],"sentiment":"neutral","sentiment_score":-0.10617687825400096,"channel":0,"num_words":26,"start":70.229996,"end":80.375},{"sentences":[{"text":"Okay.","start":80.19501,"end":80.69501,"sentiment":"neutral","sentiment_score":-0.043425507843494415}],"sentiment":"neutral","sentiment_score":-0.043425507843494415,"channel":1,"num_words":1,"start":80.19501,"end":80.69501},{"sentences":[{"text":"we are the same Airtel.","start":80.674995,"end":82.295,"sentiment":"neutral","sentiment_score":-0.04103342667222023}],"sentiment":"neutral","sentiment_score":-0.04103342667222023,"channel":0,"num_words":5,"start":80.674995,"end":82.295},{"sentences":[{"text":"Mhmm.","start":81.83501,"end":82.33501,"sentiment":"neutral","sentiment_score":-0.03761689364910126},{"text":"Understood.","start":83.475006,"end":83.975006,"sentiment":"neutral","sentiment_score":-0.08929719030857086},{"text":"So if I am to","start":84.035,"end":85.255005,"sentiment":"neutral","sentiment_score":-0.05291842594742775}],"sentiment":"neutral","sentiment_score":-0.05592945909925869,"channel":1,"num_words":7,"start":81.83501,"end":85.255005},{"sentences":[{"text":"Yeah.","start":84.915,"end":85.415,"sentiment":"neutral","sentiment_score":-0.04754552245140076}],"sentiment":"neutral","sentiment_score":-0.04754552245140076,"channel":0,"num_words":1,"start":84.915,"end":85.415},{"sentences":[{"text":"contact there is a how do I contact the Indian call center from","start":86.4,"end":93.68,"sentiment":"neutral","sentiment_score":-0.06860855078467956}],"sentiment":"neutral","sentiment_score":-0.06860855078467956,"channel":1,"num_words":13,"start":86.4,"end":93.68},{"sentences":[{"text":"Yeah.","start":93.520004,"end":93.92,"sentiment":"neutral","sentiment_score":-0.07345449179410934}],"sentiment":"neutral","sentiment_score":-0.07345449179410934,"channel":0,"num_words":1,"start":93.520004,"end":93.92},{"sentences":[{"text":"Australia?","start":93.68,"end":94.18,"sentiment":"neutral","sentiment_score":-0.05665310472249985}],"sentiment":"neutral","sentiment_score":-0.05665310472249985,"channel":1,"num_words":1,"start":93.68,"end":94.18},{"sentences":[{"text":"That's yeah.","start":93.92,"end":95.04,"sentiment":"neutral","sentiment_score":-0.06822643801569939},{"text":"That's the thing.","start":95.04,"end":96.0,"sentiment":"neutral","sentiment_score":-0.09229311843713124},{"text":"We are not in the position to confirm and provide any details about them because we are not affiliated.","start":96.0,"end":101.46,"sentiment":"neutral","sentiment_score":-0.1444199712652909}],"sentiment":"neutral","sentiment_score":-0.13155465355763832,"channel":0,"num_words":24,"start":93.92,"end":101.46},{"sentences":[{"text":"Okay.","start":103.565,"end":103.885,"sentiment":"neutral","sentiment_score":-0.0004092194139957428},{"text":"Cool.","start":103.885,"end":104.284996,"sentiment":"neutral","sentiment_score":0.0446496456861496},{"text":"I'll try to find it find","start":104.284996,"end":105.725,"sentiment":"neutral","sentiment_score":0.0706924560169379}],"sentiment":"neutral","sentiment_score":0.05854939529672265,"channel":1,"num_words":8,"start":103.565,"end":105.725},{"sentences":[{"text":"Yeah.","start":105.565,"end":106.065,"sentiment":"neutral","sentiment_score":0.03710302338004112}],"sentiment":"neutral","sentiment_score":0.03710302338004112,"channel":0,"num_words":1,"start":105.565,"end":106.065},{"sentences":[{"text":"the number from their website.","start":105.725,"end":107.185,"sentiment":"neutral","sentiment_score":0.033769243583083156},{"text":"Thank you.","start":107.245,"end":107.840935,"sentiment":"neutral","sentiment_score":0.17557473480701447}],"sentiment":"neutral","sentiment_score":0.0742850982184921,"channel":1,"num_words":7,"start":105.725,"end":107.840935},{"sentences":[{"text":"Sure.","start":108.045,"end":108.445,"sentiment":"neutral","sentiment_score":0.14833173155784607},{"text":"You're welcome.","start":108.445,"end":109.165,"sentiment":"neutral","sentiment_score":0.30185653269290924},{"text":"Have a great day.","start":109.165,"end":110.225,"sentiment":"positive","sentiment_score":0.4315789043903351}],"sentiment":"positive","sentiment_score":0.35405148778642925,"channel":0,"num_words":7,"start":108.045,"end":110.225},{"sentences":[{"text":"Cheers.","start":110.560936,"end":110.880936,"sentiment":"neutral","sentiment_score":0.29855626821517944},{"text":"Thank you.","start":110.880936,"end":111.28094,"sentiment":"neutral","sentiment_score":0.30425843596458435},{"text":"Bye.","start":111.28094,"end":111.78094,"sentiment":"neutral","sentiment_score":0.1156105250120163}],"sentiment":"neutral","sentiment_score":0.2556709162890911,"channel":1,"num_words":4,"start":110.560936,"end":111.78094}]},"summary":{"result":"success","short":"The customer, Praveen John Peter, contacts Airtel and speaks with representative Melissa about a phone number that he no longer uses. He explains that he had a postpaid number in India but it does not associate with any account. Melissa explains that they provide Internet services in Australia and mobile plan services, but Praveen does not have any details to confirm or provide. Praveen thanks her and ends the call."},"intents":{"segments":[{"text":"This is Airtel. Melissa speaking. How may I help you today? Hey, Melissa.","start_word":1,"end_word":13,"intents":[{"intent":"Assist with airtel account","confidence_score":0.00030041396}]},{"text":"But are you pertaining to a Australian phone number that you purchased from Airtel Australia? What? No. No.","start_word":106,"end_word":123,"intents":[{"intent":"Check customer information","confidence_score":0.0004191448}]},{"text":"we are the same Airtel. Mhmm. Understood. So if I am to Yeah. contact there is a how do I contact the Indian call center from Yeah. Australia? That's yeah. That's the thing. We are not in the position to confirm and provide any details about them because we are not affiliated. Okay. Cool.","start_word":198,"end_word":251,"intents":[{"intent":"Confirm affiliation","confidence_score":0.03448822}]},{"text":"contact there is a how do I contact the Indian call center from Yeah. Australia? That's yeah.","start_word":211,"end_word":227,"intents":[{"intent":"Find contact information","confidence_score":0.059407342}]},{"text":"Thank you. Bye.","start_word":274,"end_word":276,"intents":[{"intent":"End conversation","confidence_score":0.43477187}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel. Melissa speaking. How may I help you today? Hey, Melissa. This is Praveen John Peter. How are you today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.14841489493846893},{"text":"I'm very well. I'm good. Thank you for asking. Nice to have you on the line, Peter. How may I help you today?","start_word":23,"end_word":45,"sentiment":"positive","sentiment_score":0.5317814350128174},{"text":"Okay. I'm gonna ask you a tricky question, so bear with me. I used to have a Airtel postpaid number when I was in India, and I used to hold that number despite the fact that I lived outside India. Over the period, I moved different countries. Now I think the number does not associate with any account anymore. Mhmm. But are you pertaining to a Australian phone number that you purchased from Airtel Australia? What? No. No. No. I'm referring No. to an Indian phone number purchased in India. Okay. Got it. Because you have reached wrong phone number. We don't support any other phone number. What we do is to provide Internet services here in Australia and a mobile plan services. So Mhmm. about any other number, including Indian phone number, we don't have any details because we're a separate one. We're a separate organization. It just so happened Okay. we are the same Airtel. Mhmm. Understood. So if I am to Yeah. contact there is a how do I contact the Indian call center from Yeah. Australia? That's yeah. That's the thing. We are not in the position to confirm and provide any details about them because we are not affiliated. Okay. Cool. I'll try to find it find Yeah. the number from their website. Thank you. Sure. You're welcome.","start_word":46,"end_word":268,"sentiment":"neutral","sentiment_score":-0.07719720155000687},{"text":"Have a great day.","start_word":269,"end_word":272,"sentiment":"positive","sentiment_score":0.4297842979431152},{"text":"Cheers. Thank you. Bye.","start_word":273,"end_word":276,"sentiment":"neutral","sentiment_score":0.24946308135986328}],"average":{"sentiment":"neutral","sentiment_score":0.008459994030482879}}}}