{"metadata":{"transaction_key":"deprecated","request_id":"019eddce-e936-7521-bd6b-73ed1a4594e9","sha256":"60467d21039d480b7b72d875f4b56f84833073637a8f56743f0400743e8eb96d","created":"2026-06-19T02:56:26.460Z","duration":41.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good morning. May I speak with Timothy Akinda? Oh, can you hear me okay? Hello?","confidence":0.99902344,"words":[{"word":"oh","start":26.61,"end":26.85,"confidence":0.95874023,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4229596257209778},{"word":"hi","start":26.85,"end":27.17,"confidence":0.9926758,"punctuated_word":"hi.","sentiment":"positive","sentiment_score":0.5066246390342712},{"word":"good","start":27.17,"end":27.33,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6857020258903503},{"word":"morning","start":27.33,"end":27.83,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5653266906738281},{"word":"may","start":27.890001,"end":28.050001,"confidence":0.7734375,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.2803400754928589},{"word":"i","start":28.050001,"end":28.210001,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14777179062366486},{"word":"speak","start":28.210001,"end":28.45,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.17049890756607056},{"word":"with","start":28.45,"end":28.69,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1110343337059021},{"word":"timothy","start":28.69,"end":29.19,"confidence":0.99609375,"punctuated_word":"Timothy","sentiment":"neutral","sentiment_score":0.16869208216667175},{"word":"akinda","start":29.41,"end":29.91,"confidence":0.8774414,"punctuated_word":"Akinda?","sentiment":"neutral","sentiment_score":0.17749837040901184},{"word":"oh","start":33.65,"end":33.97,"confidence":0.9477539,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06985245645046234},{"word":"can","start":33.97,"end":34.13,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11050371825695038},{"word":"you","start":34.13,"end":34.21,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11728601902723312},{"word":"hear","start":34.21,"end":34.45,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.08102702349424362},{"word":"me","start":34.45,"end":34.61,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06169798970222473},{"word":"okay","start":34.61,"end":35.11,"confidence":0.9995117,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.04231743514537811},{"word":"hello","start":37.25,"end":37.75,"confidence":0.99902344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.019781623035669327}],"paragraphs":{"transcript":"\nOh, hi. Good morning. May I speak with Timothy Akinda? Oh, can you hear me okay? Hello?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":26.61,"end":27.17,"sentiment":"positive","sentiment_score":0.4647921323776245},{"text":"Good morning.","start":27.17,"end":27.83,"sentiment":"positive","sentiment_score":0.6255143582820892},{"text":"May I speak with Timothy Akinda?","start":27.890001,"end":29.91,"sentiment":"neutral","sentiment_score":0.17597259332736334},{"text":"Oh, can you hear me okay?","start":33.65,"end":35.11,"sentiment":"neutral","sentiment_score":-0.08044744034608205},{"text":"Hello?","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":-0.019781623035669327}],"sentiment":"neutral","sentiment_score":0.16082248683361447,"num_words":17,"start":26.61,"end":37.75}]}}]},{"alternatives":[{"transcript":"Queen Holdings. Carrie speaking. How may I help you? Hello? Hello?","confidence":1.0,"words":[{"word":"queen","start":23.515,"end":23.835,"confidence":0.68359375,"punctuated_word":"Queen","sentiment":"neutral","sentiment_score":0.23256561160087583},{"word":"holdings","start":23.835,"end":24.235,"confidence":0.9836426,"punctuated_word":"Holdings.","sentiment":"neutral","sentiment_score":0.1779835820198059},{"word":"carrie","start":24.235,"end":24.555,"confidence":0.77734375,"punctuated_word":"Carrie","sentiment":"neutral","sentiment_score":0.32354843616485596},{"word":"speaking","start":24.555,"end":24.875,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.17938899993896484},{"word":"how","start":24.875,"end":24.955,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4652011394500733},{"word":"may","start":24.955,"end":25.195,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4355309009552002},{"word":"i","start":25.195,"end":25.275,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3437597155570984},{"word":"help","start":25.275,"end":25.515,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4014856815338135},{"word":"you","start":25.515,"end":26.015,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3677689731121063},{"word":"hello","start":27.82,"end":28.32,"confidence":0.9494629,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.27881646156311035},{"word":"hello","start":32.54,"end":33.04,"confidence":0.9399414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0014546401798725128}],"paragraphs":{"transcript":"\nQueen Holdings. Carrie speaking. How may I help you? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Queen Holdings.","start":23.515,"end":24.235,"sentiment":"neutral","sentiment_score":0.20527459681034088},{"text":"Carrie speaking.","start":24.235,"end":24.875,"sentiment":"neutral","sentiment_score":0.2514687180519104},{"text":"How may I help you?","start":24.875,"end":26.015,"sentiment":"positive","sentiment_score":0.40274928212165834},{"text":"Hello?","start":27.82,"end":28.32,"sentiment":"neutral","sentiment_score":0.27881646156311035},{"text":"Hello?","start":32.54,"end":33.04,"sentiment":"neutral","sentiment_score":0.0014546401798725128}],"sentiment":"neutral","sentiment_score":0.2915912856432525,"num_words":11,"start":23.515,"end":33.04}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Queen Holdings. Carrie speaking. How may I help you?\n\nChannel 0: Oh, hi. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: May I speak with Timothy Akinda?\n\nChannel 1: Hello?\n\nChannel 0: Oh, can you hear me okay? Hello?","paragraphs":[{"sentences":[{"text":"Queen Holdings.","start":23.515,"end":24.235,"sentiment":"neutral","sentiment_score":0.20527459681034088},{"text":"Carrie speaking.","start":24.235,"end":24.875,"sentiment":"neutral","sentiment_score":0.2514687180519104},{"text":"How may I help you?","start":24.875,"end":26.015,"sentiment":"positive","sentiment_score":0.40274928212165834}],"sentiment":"neutral","sentiment_score":0.3252481155925327,"channel":1,"num_words":9,"start":23.515,"end":26.015},{"sentences":[{"text":"Oh, hi.","start":26.61,"end":27.17,"sentiment":"positive","sentiment_score":0.4647921323776245},{"text":"Good morning.","start":27.17,"end":27.83,"sentiment":"positive","sentiment_score":0.6255143582820892}],"sentiment":"positive","sentiment_score":0.5451532453298569,"channel":0,"num_words":4,"start":26.61,"end":27.83},{"sentences":[{"text":"Hello?","start":27.82,"end":28.32,"sentiment":"neutral","sentiment_score":0.27881646156311035}],"sentiment":"neutral","sentiment_score":0.27881646156311035,"channel":1,"num_words":1,"start":27.82,"end":28.32},{"sentences":[{"text":"May I speak with Timothy Akinda?","start":27.890001,"end":29.91,"sentiment":"neutral","sentiment_score":0.17597259332736334}],"sentiment":"neutral","sentiment_score":0.17597259332736334,"channel":0,"num_words":6,"start":27.890001,"end":29.91},{"sentences":[{"text":"Hello?","start":32.54,"end":33.04,"sentiment":"neutral","sentiment_score":0.0014546401798725128}],"sentiment":"neutral","sentiment_score":0.0014546401798725128,"channel":1,"num_words":1,"start":32.54,"end":33.04},{"sentences":[{"text":"Oh, can you hear me okay?","start":33.65,"end":35.11,"sentiment":"neutral","sentiment_score":-0.08044744034608205},{"text":"Hello?","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":-0.019781623035669327}],"sentiment":"neutral","sentiment_score":-0.0717808950160231,"channel":0,"num_words":7,"start":33.65,"end":37.75}]},"summary":{"result":"success","short":"Queen Holdings. Carrie speaking. How may I help you? Oh, hi. Good morning. Hello? May I speak with Timothy Akinda? Hello? Oh, can you hear me okay? Hello?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Queen Holdings. Carrie speaking.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.21670831739902496},{"text":"How may I help you? Oh, hi. Good morning.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.4659261107444763},{"text":"Hello? May I speak with Timothy Akinda? Hello? Oh, can you hear me okay? Hello?","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":0.06531709432601929}],"average":{"sentiment":"neutral","sentiment_score":0.2113268110487196}}}}