{"metadata":{"transaction_key":"deprecated","request_id":"019eafd0-41d0-7300-86f1-3e6b638c8073","sha256":"0fe07fbccf88bd26d421900533b5fc171aac5a783d6097773fd0aed3dd8a2e9e","created":"2026-06-10T04:35:22.966Z","duration":118.87194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":177,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":196,"output_tokens":196},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":196,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Mayur Mayur Sarkar. Yeah. My name is Ronald from Cloud Solution IT. Alright. Thank you. Alright. Okay. I'll send him an email. Alright. Thank you. Alright. Bye bye.","confidence":0.9926758,"words":[{"word":"yeah","start":18.635,"end":18.955,"confidence":0.7976074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11040401458740234},{"word":"good","start":18.955,"end":19.195,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27063292264938354},{"word":"afternoon","start":19.195,"end":19.695,"confidence":0.9785156,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.24269941449165344},{"word":"i","start":19.914999,"end":20.075,"confidence":0.8496094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1346653699874878},{"word":"would","start":20.075,"end":20.235,"confidence":0.5986328,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1239684596657753},{"word":"like","start":20.235,"end":20.395,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10696332156658173},{"word":"to","start":20.395,"end":20.555,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1384299397468567},{"word":"speak","start":20.555,"end":20.715,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.13533946871757507},{"word":"with","start":20.715,"end":20.955,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07446561753749847},{"word":"mayur","start":20.955,"end":21.455,"confidence":0.81762695,"punctuated_word":"Mayur","sentiment":"neutral","sentiment_score":0.0915888100862503},{"word":"mayur","start":22.634998,"end":23.134998,"confidence":0.71850586,"punctuated_word":"Mayur","sentiment":"neutral","sentiment_score":0.10617047548294067},{"word":"sarkar","start":23.195,"end":23.695,"confidence":0.8979492,"punctuated_word":"Sarkar.","sentiment":"neutral","sentiment_score":0.1457299143075943},{"word":"yeah","start":27.84,"end":28.08,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02435017004609108},{"word":"my","start":28.08,"end":28.16,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.014126616530120373},{"word":"name","start":28.16,"end":28.320002,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.020144008100032806},{"word":"is","start":28.320002,"end":28.640001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02351098693907261},{"word":"ronald","start":28.640001,"end":29.140001,"confidence":0.9980469,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.02884666435420513},{"word":"from","start":29.2,"end":29.68,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.034226641058921814},{"word":"cloud","start":29.68,"end":30.080002,"confidence":0.72998047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.04171890765428543},{"word":"solution","start":30.080002,"end":30.580002,"confidence":0.9760742,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.030314188450574875},{"word":"it","start":30.640001,"end":31.140001,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.031954944133758545},{"word":"alright","start":41.454998,"end":41.855,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1748797744512558},{"word":"thank","start":41.855,"end":42.095,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3208308219909668},{"word":"you","start":42.095,"end":42.595,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24603641033172607},{"word":"alright","start":109.725,"end":110.125,"confidence":0.7583008,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03161390498280525},{"word":"okay","start":110.125,"end":110.365,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04304015636444092},{"word":"i'll","start":110.365,"end":110.685,"confidence":0.9916992,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05966808646917343},{"word":"send","start":110.685,"end":110.925,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05379024147987366},{"word":"him","start":110.925,"end":111.085,"confidence":0.9472656,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.025057688355445865},{"word":"an","start":111.085,"end":111.244995,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.054394498467445374},{"word":"email","start":111.244995,"end":111.744995,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.05326198041439056},{"word":"alright","start":113.24694,"end":113.74694,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2638889253139496},{"word":"thank","start":113.80694,"end":114.046936,"confidence":0.5732422,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5503960847854614},{"word":"you","start":114.046936,"end":114.546936,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4495977759361267},{"word":"alright","start":116.44694,"end":116.92694,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1270488798618317},{"word":"bye","start":116.92694,"end":117.16694,"confidence":0.63427734,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11330490559339523},{"word":"bye","start":117.16694,"end":117.66694,"confidence":0.81152344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0705905556678772}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Mayur Mayur Sarkar. Yeah. My name is Ronald from Cloud Solution IT.\n\nAlright. Thank you. Alright. Okay. I'll send him an email.\n\nAlright. Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":18.635,"end":18.955,"sentiment":"neutral","sentiment_score":0.11040401458740234},{"text":"Good afternoon.","start":18.955,"end":19.695,"sentiment":"neutral","sentiment_score":0.2566661685705185},{"text":"I would like to speak with Mayur Mayur Sarkar.","start":19.914999,"end":23.695,"sentiment":"neutral","sentiment_score":0.11748015301095115},{"text":"Yeah.","start":27.84,"end":28.08,"sentiment":"neutral","sentiment_score":0.02435017004609108},{"text":"My name is Ronald from Cloud Solution IT.","start":28.08,"end":31.140001,"sentiment":"neutral","sentiment_score":0.028105369652621448}],"sentiment":"neutral","sentiment_score":0.09191670743305058,"num_words":21,"start":18.635,"end":31.140001},{"sentences":[{"text":"Alright.","start":41.454998,"end":41.855,"sentiment":"neutral","sentiment_score":0.1748797744512558},{"text":"Thank you.","start":41.855,"end":42.595,"sentiment":"neutral","sentiment_score":0.28343361616134644},{"text":"Alright.","start":109.725,"end":110.125,"sentiment":"neutral","sentiment_score":0.03161390498280525},{"text":"Okay.","start":110.125,"end":110.365,"sentiment":"neutral","sentiment_score":0.04304015636444092},{"text":"I'll send him an email.","start":110.365,"end":111.744995,"sentiment":"neutral","sentiment_score":0.049234499037265775}],"sentiment":"neutral","sentiment_score":0.10625735633075237,"num_words":10,"start":41.454998,"end":111.744995},{"sentences":[{"text":"Alright.","start":113.24694,"end":113.74694,"sentiment":"neutral","sentiment_score":0.2638889253139496},{"text":"Thank you.","start":113.80694,"end":114.546936,"sentiment":"positive","sentiment_score":0.49999693036079407},{"text":"Alright.","start":116.44694,"end":116.92694,"sentiment":"neutral","sentiment_score":0.1270488798618317},{"text":"Bye bye.","start":116.92694,"end":117.66694,"sentiment":"neutral","sentiment_score":0.09194773063063622}],"sentiment":"neutral","sentiment_score":0.26247118785977364,"num_words":6,"start":113.24694,"end":117.66694}]}}]},{"alternatives":[{"transcript":"Thank you for calling Capgemini Engineering. Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thanks. Hello. Captcha. My name is Lee speaking. Yes. Sure. Could I just ask who's calling, please? Ronald Cloud Solution IT. Okay. Yep. No worries. Let me just have a look and see if he's through. Hi there. He's just busy at the moment. He asked if it would be possible just to email him over your query. Yeah. Okay. Perfect. No worries. Okay. Bye.","confidence":0.99902344,"words":[{"word":"thank","start":2.48,"end":2.72,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48208004236221313},{"word":"you","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4581871628761291},{"word":"for","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.46703097224235535},{"word":"calling","start":3.12,"end":3.6,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.41096991300582886},{"word":"capgemini","start":3.6,"end":4.1,"confidence":0.8034668,"punctuated_word":"Capgemini","sentiment":"positive","sentiment_score":0.4733337163925171},{"word":"engineering","start":4.48,"end":4.98,"confidence":0.9880371,"punctuated_word":"Engineering.","sentiment":"positive","sentiment_score":0.5014151334762573},{"word":"your","start":5.44,"end":5.68,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.25603699684143066},{"word":"call","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.17634999752044678},{"word":"is","start":5.92,"end":6.08,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14991247653961182},{"word":"important","start":6.08,"end":6.56,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":0.11742105334997176},{"word":"to","start":6.56,"end":6.72,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26377245783805847},{"word":"us","start":6.72,"end":7.12,"confidence":0.9995117,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.20942315459251404},{"word":"please","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05716148763895035},{"word":"hold","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.08469028770923615},{"word":"the","start":7.68,"end":7.7599998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.065384142100811},{"word":"line","start":7.7599998,"end":8.08,"confidence":0.82910156,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.13621677458286283},{"word":"and","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14047744870185852},{"word":"one","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11760079115629196},{"word":"of","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09928269684314728},{"word":"our","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.17290955781936646},{"word":"team","start":8.8,"end":9.12,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.11783567070961},{"word":"members","start":9.12,"end":9.5199995,"confidence":1.0,"punctuated_word":"members","sentiment":"neutral","sentiment_score":0.15161830186843872},{"word":"will","start":9.5199995,"end":9.599999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22057822346687317},{"word":"be","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19156476855278015},{"word":"with","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14907369017601013},{"word":"you","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.230104461312294},{"word":"shortly","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.19525602459907532},{"word":"thanks","start":12.32,"end":12.795,"confidence":0.8078613,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3172587454319},{"word":"hello","start":15.275,"end":15.595,"confidence":0.9458008,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07007472217082977},{"word":"captcha","start":15.595,"end":15.995,"confidence":0.41682944,"punctuated_word":"Captcha.","sentiment":"neutral","sentiment_score":0.0622735433280468},{"word":"my","start":15.995,"end":16.155,"confidence":0.85498047,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.030639708042144775},{"word":"name","start":16.155,"end":16.235,"confidence":0.9716797,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03086700290441513},{"word":"is","start":16.235,"end":16.395,"confidence":0.9038086,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03330806642770767},{"word":"lee","start":16.395,"end":16.555,"confidence":0.7817383,"punctuated_word":"Lee","sentiment":"neutral","sentiment_score":0.032139115035533905},{"word":"speaking","start":16.555,"end":17.055,"confidence":0.9902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.041857846081256866},{"word":"yes","start":23.755001,"end":24.255001,"confidence":0.7734375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06977161765098572},{"word":"sure","start":24.89,"end":25.21,"confidence":0.7340088,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.054770588874816895},{"word":"could","start":25.21,"end":25.289999,"confidence":0.5410156,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.02310962975025177},{"word":"i","start":25.289999,"end":25.529999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020344814285635948},{"word":"just","start":25.529999,"end":25.689999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02145169861614704},{"word":"ask","start":25.689999,"end":25.93,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.006945135071873665},{"word":"who's","start":25.93,"end":26.25,"confidence":0.6583252,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.001643537892960012},{"word":"calling","start":26.25,"end":26.65,"confidence":0.9838867,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.012738950550556185},{"word":"please","start":26.65,"end":27.15,"confidence":0.99658203,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.01876310259103775},{"word":"ronald","start":32.489998,"end":32.989998,"confidence":0.50927734,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.017591962590813637},{"word":"cloud","start":33.21,"end":33.71,"confidence":0.8852539,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.022133171558380127},{"word":"solution","start":35.449997,"end":35.949997,"confidence":0.5341797,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.018860291689634323},{"word":"it","start":36.73,"end":37.05,"confidence":0.8195801,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.025915605947375298},{"word":"okay","start":37.05,"end":37.37,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04395078867673874},{"word":"yep","start":37.37,"end":37.85,"confidence":0.97094727,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06092634052038193},{"word":"no","start":37.85,"end":38.17,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07471182942390442},{"word":"worries","start":38.17,"end":38.67,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06978295743465424},{"word":"let","start":38.73,"end":38.97,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.08054506778717041},{"word":"me","start":38.97,"end":39.05,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07144004851579666},{"word":"just","start":39.05,"end":39.21,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08219902217388153},{"word":"have","start":39.21,"end":39.37,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07973557710647583},{"word":"a","start":39.37,"end":39.449997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08591645210981369},{"word":"look","start":39.449997,"end":39.61,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.06794458627700806},{"word":"and","start":39.61,"end":39.77,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06598508358001709},{"word":"see","start":39.77,"end":39.93,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06358453631401062},{"word":"if","start":39.93,"end":40.01,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0634726881980896},{"word":"he's","start":40.01,"end":40.25,"confidence":0.96606445,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.06483328342437744},{"word":"through","start":40.25,"end":40.75,"confidence":0.9765625,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.0673527866601944},{"word":"hi","start":102.885,"end":103.125,"confidence":0.6196289,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.002463236451148987},{"word":"there","start":103.125,"end":103.365,"confidence":0.9848633,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.012711450457572935},{"word":"he's","start":103.365,"end":103.525,"confidence":0.99853516,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.16326957941055298},{"word":"just","start":103.525,"end":103.765,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2503507435321808},{"word":"busy","start":103.765,"end":104.085,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.2277088165283203},{"word":"at","start":104.085,"end":104.165,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.214914932847023},{"word":"the","start":104.165,"end":104.244995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21788302063941956},{"word":"moment","start":104.244995,"end":104.744995,"confidence":0.87231445,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2018984854221344},{"word":"he","start":105.445,"end":105.685,"confidence":0.62158203,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.16139546036720276},{"word":"asked","start":105.685,"end":105.924995,"confidence":0.9951172,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.11658760160207748},{"word":"if","start":105.924995,"end":106.085,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07175903022289276},{"word":"it","start":106.085,"end":106.165,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.051396213471889496},{"word":"would","start":106.165,"end":106.325,"confidence":0.9873047,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04964512959122658},{"word":"be","start":106.325,"end":106.485,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0496959276497364},{"word":"possible","start":106.485,"end":106.885,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.03418255224823952},{"word":"just","start":106.885,"end":107.125,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.037054505199193954},{"word":"to","start":107.125,"end":107.284996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04346514120697975},{"word":"email","start":107.284996,"end":107.604996,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.009122058749198914},{"word":"him","start":107.604996,"end":107.765,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0956997498869896},{"word":"over","start":107.765,"end":108.005,"confidence":0.9941406,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.017692670226097107},{"word":"your","start":108.005,"end":108.244995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04162519425153732},{"word":"query","start":108.244995,"end":108.744995,"confidence":0.86816406,"punctuated_word":"query.","sentiment":"neutral","sentiment_score":-0.07329407334327698},{"word":"yeah","start":111.925,"end":112.425,"confidence":0.85009766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07863038778305054},{"word":"okay","start":112.756935,"end":113.256935,"confidence":0.904541,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11731792986392976},{"word":"perfect","start":113.31693,"end":113.81693,"confidence":0.9951172,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.49023306369781494},{"word":"no","start":114.91694,"end":115.15694,"confidence":0.94628906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17362481355667114},{"word":"worries","start":115.15694,"end":115.65694,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15597231686115265},{"word":"okay","start":115.87694,"end":116.27693,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1278374195098877},{"word":"bye","start":116.27693,"end":116.77693,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1148434728384018}],"paragraphs":{"transcript":"\nThank you for calling Capgemini Engineering. Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thanks. Hello.\n\nCaptcha. My name is Lee speaking. Yes. Sure. Could I just ask who's calling, please?\n\nRonald Cloud Solution IT. Okay. Yep. No worries. Let me just have a look and see if he's through.\n\nHi there. He's just busy at the moment. He asked if it would be possible just to email him over your query. Yeah. Okay.\n\nPerfect. No worries. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Capgemini Engineering.","start":2.48,"end":4.98,"sentiment":"positive","sentiment_score":0.46550282339255017},{"text":"Your call is important to us.","start":5.44,"end":7.12,"sentiment":"neutral","sentiment_score":0.19548602278033891},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":7.12,"end":10.58,"sentiment":"neutral","sentiment_score":0.1419836218158404},{"text":"Thanks.","start":12.32,"end":12.795,"sentiment":"neutral","sentiment_score":0.3172587454319},{"text":"Hello.","start":15.275,"end":15.595,"sentiment":"neutral","sentiment_score":0.07007472217082977}],"sentiment":"neutral","sentiment_score":0.2235524438578507,"num_words":29,"start":2.48,"end":15.595},{"sentences":[{"text":"Captcha.","start":15.595,"end":15.995,"sentiment":"neutral","sentiment_score":0.0622735433280468},{"text":"My name is Lee speaking.","start":15.995,"end":17.055,"sentiment":"neutral","sentiment_score":0.03376234769821167},{"text":"Yes.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.06977161765098572},{"text":"Sure.","start":24.89,"end":25.21,"sentiment":"neutral","sentiment_score":0.054770588874816895},{"text":"Could I just ask who's calling, please?","start":25.21,"end":27.15,"sentiment":"neutral","sentiment_score":0.014999552679780339}],"sentiment":"neutral","sentiment_score":0.030708290473558008,"num_words":15,"start":15.595,"end":27.15},{"sentences":[{"text":"Ronald Cloud Solution IT.","start":32.489998,"end":37.05,"sentiment":"neutral","sentiment_score":0.021125257946550846},{"text":"Okay.","start":37.05,"end":37.37,"sentiment":"neutral","sentiment_score":0.04395078867673874},{"text":"Yep.","start":37.37,"end":37.85,"sentiment":"neutral","sentiment_score":0.06092634052038193},{"text":"No worries.","start":37.85,"end":38.67,"sentiment":"neutral","sentiment_score":0.07224739342927933},{"text":"Let me just have a look and see if he's through.","start":38.73,"end":40.75,"sentiment":"neutral","sentiment_score":0.07209173928607594}],"sentiment":"neutral","sentiment_score":0.05930958315730095,"num_words":19,"start":32.489998,"end":40.75},{"sentences":[{"text":"Hi there.","start":102.885,"end":103.365,"sentiment":"neutral","sentiment_score":-0.005124107003211974},{"text":"He's just busy at the moment.","start":103.365,"end":104.744995,"sentiment":"neutral","sentiment_score":-0.2126709297299385},{"text":"He asked if it would be possible just to email him over your query.","start":105.445,"end":108.744995,"sentiment":"neutral","sentiment_score":-0.06090109342975276},{"text":"Yeah.","start":111.925,"end":112.425,"sentiment":"neutral","sentiment_score":0.07863038778305054},{"text":"Okay.","start":112.756935,"end":113.256935,"sentiment":"neutral","sentiment_score":0.11731792986392976}],"sentiment":"neutral","sentiment_score":-0.08095586594815056,"num_words":24,"start":102.885,"end":113.256935},{"sentences":[{"text":"Perfect.","start":113.31693,"end":113.81693,"sentiment":"positive","sentiment_score":0.49023306369781494},{"text":"No worries.","start":114.91694,"end":115.65694,"sentiment":"neutral","sentiment_score":0.1647985652089119},{"text":"Okay.","start":115.87694,"end":116.27693,"sentiment":"neutral","sentiment_score":0.1278374195098877},{"text":"Bye.","start":116.27693,"end":116.77693,"sentiment":"neutral","sentiment_score":0.1148434728384018}],"sentiment":"neutral","sentiment_score":0.21250221729278565,"num_words":5,"start":113.31693,"end":116.77693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Capgemini Engineering. Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thanks. Hello.\n\nCaptcha. My name is Lee speaking.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Mayur Mayur Sarkar.\n\nChannel 1: Yes. Sure. Could I just ask who's calling, please?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Ronald Cloud Solution IT. Okay. Yep. No worries. Let me just have a look and see if he's through.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Hi there. He's just busy at the moment. He asked if it would be possible just to email him over your query.\n\nChannel 0: Alright. Okay. I'll send him an email.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Perfect.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Okay. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Capgemini Engineering.","start":2.48,"end":4.98,"sentiment":"positive","sentiment_score":0.46550282339255017},{"text":"Your call is important to us.","start":5.44,"end":7.12,"sentiment":"neutral","sentiment_score":0.19548602278033891},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":7.12,"end":10.58,"sentiment":"neutral","sentiment_score":0.1419836218158404},{"text":"Thanks.","start":12.32,"end":12.795,"sentiment":"neutral","sentiment_score":0.3172587454319},{"text":"Hello.","start":15.275,"end":15.595,"sentiment":"neutral","sentiment_score":0.07007472217082977}],"sentiment":"neutral","sentiment_score":0.2235524438578507,"channel":1,"num_words":29,"start":2.48,"end":15.595},{"sentences":[{"text":"Captcha.","start":15.595,"end":15.995,"sentiment":"neutral","sentiment_score":0.0622735433280468},{"text":"My name is Lee speaking.","start":15.995,"end":17.055,"sentiment":"neutral","sentiment_score":0.03376234769821167}],"sentiment":"neutral","sentiment_score":0.038514213636517525,"channel":1,"num_words":6,"start":15.595,"end":17.055},{"sentences":[{"text":"Yeah.","start":18.635,"end":18.955,"sentiment":"neutral","sentiment_score":0.11040401458740234},{"text":"Good afternoon.","start":18.955,"end":19.695,"sentiment":"neutral","sentiment_score":0.2566661685705185},{"text":"I would like to speak with Mayur Mayur Sarkar.","start":19.914999,"end":23.695,"sentiment":"neutral","sentiment_score":0.11748015301095115}],"sentiment":"neutral","sentiment_score":0.14008814406891665,"channel":0,"num_words":12,"start":18.635,"end":23.695},{"sentences":[{"text":"Yes.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.06977161765098572},{"text":"Sure.","start":24.89,"end":25.21,"sentiment":"neutral","sentiment_score":0.054770588874816895},{"text":"Could I just ask who's calling, please?","start":25.21,"end":27.15,"sentiment":"neutral","sentiment_score":0.014999552679780339}],"sentiment":"neutral","sentiment_score":0.025504341698251665,"channel":1,"num_words":9,"start":23.755001,"end":27.15},{"sentences":[{"text":"Yeah.","start":27.84,"end":28.08,"sentiment":"neutral","sentiment_score":0.02435017004609108},{"text":"My name is Ronald from Cloud Solution IT.","start":28.08,"end":31.140001,"sentiment":"neutral","sentiment_score":0.028105369652621448}],"sentiment":"neutral","sentiment_score":0.027688125251895852,"channel":0,"num_words":9,"start":27.84,"end":31.140001},{"sentences":[{"text":"Ronald Cloud Solution IT.","start":32.489998,"end":37.05,"sentiment":"neutral","sentiment_score":0.021125257946550846},{"text":"Okay.","start":37.05,"end":37.37,"sentiment":"neutral","sentiment_score":0.04395078867673874},{"text":"Yep.","start":37.37,"end":37.85,"sentiment":"neutral","sentiment_score":0.06092634052038193},{"text":"No worries.","start":37.85,"end":38.67,"sentiment":"neutral","sentiment_score":0.07224739342927933},{"text":"Let me just have a look and see if he's through.","start":38.73,"end":40.75,"sentiment":"neutral","sentiment_score":0.07209173928607594}],"sentiment":"neutral","sentiment_score":0.05930958315730095,"channel":1,"num_words":19,"start":32.489998,"end":40.75},{"sentences":[{"text":"Alright.","start":41.454998,"end":41.855,"sentiment":"neutral","sentiment_score":0.1748797744512558},{"text":"Thank you.","start":41.855,"end":42.595,"sentiment":"neutral","sentiment_score":0.28343361616134644}],"sentiment":"neutral","sentiment_score":0.24724900225798288,"channel":0,"num_words":3,"start":41.454998,"end":42.595},{"sentences":[{"text":"Hi there.","start":102.885,"end":103.365,"sentiment":"neutral","sentiment_score":-0.005124107003211974},{"text":"He's just busy at the moment.","start":103.365,"end":104.744995,"sentiment":"neutral","sentiment_score":-0.2126709297299385},{"text":"He asked if it would be possible just to email him over your query.","start":105.445,"end":108.744995,"sentiment":"neutral","sentiment_score":-0.06090109342975276}],"sentiment":"neutral","sentiment_score":-0.09722223183648153,"channel":1,"num_words":22,"start":102.885,"end":108.744995},{"sentences":[{"text":"Alright.","start":109.725,"end":110.125,"sentiment":"neutral","sentiment_score":0.03161390498280525},{"text":"Okay.","start":110.125,"end":110.365,"sentiment":"neutral","sentiment_score":0.04304015636444092},{"text":"I'll send him an email.","start":110.365,"end":111.744995,"sentiment":"neutral","sentiment_score":0.049234499037265775}],"sentiment":"neutral","sentiment_score":0.04583236521908215,"channel":0,"num_words":7,"start":109.725,"end":111.744995},{"sentences":[{"text":"Yeah.","start":111.925,"end":112.425,"sentiment":"neutral","sentiment_score":0.07863038778305054},{"text":"Okay.","start":112.756935,"end":113.256935,"sentiment":"neutral","sentiment_score":0.11731792986392976}],"sentiment":"neutral","sentiment_score":0.09797415882349014,"channel":1,"num_words":2,"start":111.925,"end":113.256935},{"sentences":[{"text":"Alright.","start":113.24694,"end":113.74694,"sentiment":"neutral","sentiment_score":0.2638889253139496}],"sentiment":"neutral","sentiment_score":0.2638889253139496,"channel":0,"num_words":1,"start":113.24694,"end":113.74694},{"sentences":[{"text":"Perfect.","start":113.31693,"end":113.81693,"sentiment":"positive","sentiment_score":0.49023306369781494}],"sentiment":"positive","sentiment_score":0.49023306369781494,"channel":1,"num_words":1,"start":113.31693,"end":113.81693},{"sentences":[{"text":"Thank you.","start":113.80694,"end":114.546936,"sentiment":"positive","sentiment_score":0.49999693036079407}],"sentiment":"positive","sentiment_score":0.49999693036079407,"channel":0,"num_words":2,"start":113.80694,"end":114.546936},{"sentences":[{"text":"No worries.","start":114.91694,"end":115.65694,"sentiment":"neutral","sentiment_score":0.1647985652089119},{"text":"Okay.","start":115.87694,"end":116.27693,"sentiment":"neutral","sentiment_score":0.1278374195098877},{"text":"Bye.","start":116.27693,"end":116.77693,"sentiment":"neutral","sentiment_score":0.1148434728384018}],"sentiment":"neutral","sentiment_score":0.14306950569152832,"channel":1,"num_words":4,"start":114.91694,"end":116.77693},{"sentences":[{"text":"Alright.","start":116.44694,"end":116.92694,"sentiment":"neutral","sentiment_score":0.1270488798618317},{"text":"Bye bye.","start":116.92694,"end":117.66694,"sentiment":"neutral","sentiment_score":0.09194773063063622}],"sentiment":"neutral","sentiment_score":0.10364811370770137,"channel":0,"num_words":3,"start":116.44694,"end":117.66694}]},"summary":{"result":"success","short":"The customer calls Capgemini Engineering and is put on hold before being connected with a representative named Lee. Lee asks to speak with Mayur Sarkar and asks if he can be contacted via email. Sarkar is busy and Lee agrees to send an email instead. The call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"I would like to speak with Mayur Mayur Sarkar. Yes. Sure.","start_word":38,"end_word":48,"intents":[{"intent":"Contact mayur sarkar","confidence_score":0.19120285}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Capgemini Engineering.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4712332785129547},{"text":"Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thanks. Hello. Captcha. My name is Lee speaking. Yeah. Good afternoon. I would like to speak with Mayur Mayur Sarkar. Yes. Sure. Could I just ask who's calling, please? Yeah. My name is Ronald from Cloud Solution IT. Ronald Cloud Solution IT. Okay. Yep. No worries. Let me just have a look and see if he's through. Alright. Thank you. Hi there. He's just busy at the moment. He asked if it would be possible just to email him over your query. Alright. Okay. I'll send him an email. Yeah. Okay. Alright.","start_word":6,"end_word":118,"sentiment":"neutral","sentiment_score":0.0625968649983406},{"text":"Perfect. Thank you.","start_word":119,"end_word":121,"sentiment":"positive","sentiment_score":0.4860115647315979},{"text":"No worries. Okay. Bye. Alright. Bye bye.","start_word":122,"end_word":128,"sentiment":"neutral","sentiment_score":0.12359736859798431}],"average":{"sentiment":"neutral","sentiment_score":0.09714181082589286}}}}