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Your call has been forwarded to the voice mail for Federico Francisco.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Lake Milling.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.35035996437072753},{"text":"Please hold the line, and someone will answer as soon as possible.","start":6.7999997,"end":10.26,"sentiment":"neutral","sentiment_score":0.1674607191234827},{"text":"With who?","start":54.415,"end":55.235,"sentiment":"neutral","sentiment_score":0.0065389699302613735},{"text":"Jeremy.","start":57.21,"end":57.71,"sentiment":"neutral","sentiment_score":-0.08206572383642197},{"text":"He don't he no longer works here.","start":57.929996,"end":59.949997,"sentiment":"neutral","sentiment_score":-0.28541539183684755}],"sentiment":"neutral","sentiment_score":0.06275677498154066,"num_words":27,"start":4.96,"end":59.949997},{"sentences":[{"text":"Safety manager.","start":64.729996,"end":65.71,"sentiment":"neutral","sentiment_score":-0.08022477477788925},{"text":"I'll transfer your call.","start":66.33,"end":67.29,"sentiment":"neutral","sentiment_score":-0.094432532787323},{"text":"Please wait.","start":67.29,"end":68.11,"sentiment":"neutral","sentiment_score":-0.16793368011713028},{"text":"I'll I'm transferring your call.","start":70.185,"end":71.465,"sentiment":"neutral","sentiment_score":-0.17687990367412568},{"text":"Please wait.","start":71.465,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.12415047734975816}],"sentiment":"neutral","sentiment_score":-0.13378316760063172,"num_words":15,"start":64.729996,"end":72.284996},{"sentences":[{"text":"Do you do you wish to speak with safety manager.","start":74.745,"end":76.905,"sentiment":"neutral","sentiment_score":-0.08408295102417469},{"text":"Right?","start":76.905,"end":77.405,"sentiment":"neutral","sentiment_score":-0.03240387514233589},{"text":"IT manager.","start":80.104996,"end":80.845,"sentiment":"neutral","sentiment_score":-0.025455721653997898},{"text":"IT manager.","start":81.509995,"end":82.25,"sentiment":"neutral","sentiment_score":-0.020760165061801672},{"text":"Sure.","start":82.39,"end":82.71,"sentiment":"neutral","sentiment_score":0.05584566295146942}],"sentiment":"neutral","sentiment_score":-0.05686371849151328,"num_words":16,"start":74.745,"end":82.71},{"sentences":[{"text":"I'll transfer your call.","start":82.71,"end":83.59,"sentiment":"neutral","sentiment_score":0.043924433179199696},{"text":"Please wait.","start":83.59,"end":84.25,"sentiment":"neutral","sentiment_score":0.0009599570184946043},{"text":"Your call has been forwarded to the voice mail for Federico Francisco.","start":133.575,"end":137.515,"sentiment":"neutral","sentiment_score":-0.1251404406502843}],"sentiment":"neutral","sentiment_score":-0.07355931339164574,"num_words":18,"start":82.71,"end":137.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible.\n\nChannel 0: Yeah. Good afternoon. I would like to speak to Jeremy.\n\nChannel 1: With who?\n\nChannel 0: Jeremy Neil?\n\nChannel 1: Jeremy. He don't he no longer works here.\n\nChannel 0: Alright. Do do you mind me asking, who's the IT manager now?\n\nChannel 1: Safety manager. I'll transfer your call. Please wait.\n\nChannel 0: Sorry. Come again.\n\nChannel 1: I'll I'm transferring your call. Please wait. Do you do you wish to speak with safety manager. Right?\n\nChannel 0: Okay. The I yeah. IT manager.\n\nChannel 1: IT manager. IT manager. Sure. I'll transfer your call. Please wait.\n\nChannel 0: Thank you.\n\nChannel 1: Your call has been forwarded to the voice mail for Federico Francisco.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Lake Milling.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.35035996437072753},{"text":"Please hold the line, and someone will answer as soon as possible.","start":6.7999997,"end":10.26,"sentiment":"neutral","sentiment_score":0.1674607191234827}],"sentiment":"neutral","sentiment_score":0.22125461478443706,"channel":1,"num_words":17,"start":4.96,"end":10.26},{"sentences":[{"text":"Yeah.","start":50.665,"end":51.065,"sentiment":"neutral","sentiment_score":0.18860462307929993},{"text":"Good afternoon.","start":51.065,"end":51.725,"sentiment":"neutral","sentiment_score":0.30946019291877747},{"text":"I would like to speak to Jeremy.","start":52.024998,"end":53.644997,"sentiment":"neutral","sentiment_score":0.055936820805072784}],"sentiment":"neutral","sentiment_score":0.11990827545523644,"channel":0,"num_words":10,"start":50.665,"end":53.644997},{"sentences":[{"text":"With who?","start":54.415,"end":55.235,"sentiment":"neutral","sentiment_score":0.0065389699302613735}],"sentiment":"neutral","sentiment_score":0.0065389699302613735,"channel":1,"num_words":2,"start":54.415,"end":55.235},{"sentences":[{"text":"Jeremy Neil?","start":55.960003,"end":57.02,"sentiment":"neutral","sentiment_score":-0.005175538128241897}],"sentiment":"neutral","sentiment_score":-0.005175538128241897,"channel":0,"num_words":2,"start":55.960003,"end":57.02},{"sentences":[{"text":"Jeremy.","start":57.21,"end":57.71,"sentiment":"neutral","sentiment_score":-0.08206572383642197},{"text":"He don't he no longer works here.","start":57.929996,"end":59.949997,"sentiment":"neutral","sentiment_score":-0.28541539183684755}],"sentiment":"neutral","sentiment_score":-0.2599966833367944,"channel":1,"num_words":8,"start":57.21,"end":59.949997},{"sentences":[{"text":"Alright.","start":61.16,"end":61.66,"sentiment":"neutral","sentiment_score":-0.03923293203115463},{"text":"Do do you mind me asking, who's the IT manager now?","start":61.72,"end":64.3,"sentiment":"neutral","sentiment_score":-0.05699114162813534}],"sentiment":"neutral","sentiment_score":-0.05551129082838694,"channel":0,"num_words":12,"start":61.16,"end":64.3},{"sentences":[{"text":"Safety manager.","start":64.729996,"end":65.71,"sentiment":"neutral","sentiment_score":-0.08022477477788925},{"text":"I'll transfer your call.","start":66.33,"end":67.29,"sentiment":"neutral","sentiment_score":-0.094432532787323},{"text":"Please wait.","start":67.29,"end":68.11,"sentiment":"neutral","sentiment_score":-0.16793368011713028}],"sentiment":"neutral","sentiment_score":-0.10925588011741638,"channel":1,"num_words":8,"start":64.729996,"end":68.11},{"sentences":[{"text":"Sorry.","start":68.685005,"end":69.085,"sentiment":"neutral","sentiment_score":-0.26419055461883545},{"text":"Come again.","start":69.085,"end":69.825005,"sentiment":"neutral","sentiment_score":-0.275834321975708}],"sentiment":"neutral","sentiment_score":-0.2719530661900838,"channel":0,"num_words":3,"start":68.685005,"end":69.825005},{"sentences":[{"text":"I'll I'm transferring your call.","start":70.185,"end":71.465,"sentiment":"neutral","sentiment_score":-0.17687990367412568},{"text":"Please wait.","start":71.465,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.12415047734975816},{"text":"Do you do you wish to speak with safety manager.","start":74.745,"end":76.905,"sentiment":"neutral","sentiment_score":-0.08408295102417469},{"text":"Right?","start":76.905,"end":77.405,"sentiment":"neutral","sentiment_score":-0.03240387514233589}],"sentiment":"neutral","sentiment_score":-0.11144076991412374,"channel":1,"num_words":18,"start":70.185,"end":77.405},{"sentences":[{"text":"Okay.","start":77.565,"end":77.885,"sentiment":"neutral","sentiment_score":-0.005900885909795761},{"text":"The I yeah.","start":77.885,"end":78.685,"sentiment":"neutral","sentiment_score":-0.01573121113081773},{"text":"IT manager.","start":78.685,"end":79.505005,"sentiment":"neutral","sentiment_score":-0.026090151630342007}],"sentiment":"neutral","sentiment_score":-0.017545803760488827,"channel":0,"num_words":6,"start":77.565,"end":79.505005},{"sentences":[{"text":"IT manager.","start":80.104996,"end":80.845,"sentiment":"neutral","sentiment_score":-0.025455721653997898},{"text":"IT 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Francisco.","start":133.575,"end":137.515,"sentiment":"neutral","sentiment_score":-0.1251404406502843}],"sentiment":"neutral","sentiment_score":-0.1251404406502843,"channel":1,"num_words":12,"start":133.575,"end":137.515}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Jeremy at Blue Lake Milling, but he no longer works there. The customer asks for the IT manager and is transferred to a voice mail for someone named Francisco. The customer is asked to wait for a transfer."},"intents":{"segments":[{"text":"Your call has been forwarded to the voice mail for Federico Francisco.","start_word":99,"end_word":110,"intents":[{"intent":"Request callback","confidence_score":0.0006346518}]}]},"sentiments":{"segments":[{"text":"Welcome to Blue Lake Milling.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3621311485767365},{"text":"Please hold the line, and someone will answer as soon as possible. Yeah. Good afternoon. I would like to speak to Jeremy. With who? Jeremy Neil? Jeremy. He don't he no longer works here. Alright. Do do you mind me asking, who's the IT manager now? Safety manager. I'll transfer your call. Please wait. Sorry. Come again. I'll I'm transferring your call. Please wait. Do you do you wish to speak with safety manager. Right? Okay. The I yeah. IT manager. IT manager. IT manager. Sure. I'll transfer your call. Please wait. Thank you. Your call has been forwarded to the voice mail for Federico Francisco.","start_word":5,"end_word":110,"sentiment":"neutral","sentiment_score":-0.04358094558119774}],"average":{"sentiment":"neutral","sentiment_score":-0.026263969700510908}}}}