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Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking hello?\n\nCan you hear me? Yeah. Am\n\nChannel 1: Yeah.\n\nChannel 0: I speaking with Darren Riddler?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to check-in because we're checking your account right now, and it's still showing offline, but the router is already waiting for collection. Have you already collected the router or not yet?\n\nChannel 1: No. Not fully public this evening or or tomorrow.\n\nChannel 0: Okay. Sure. If you need assistance or if you run into any issues setting it up, just give us a callback then.\n\nChannel 1: No worries. It's just it's just\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Plug in is good to go. Right?\n\nChannel 0: Yeah. You just need to plug in the router to the NTD box. Make sure that the cable is at the one port, w a n\n\nChannel 1: Yes,\n\nChannel 0: port, at the back of the router. 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great","start":68.71,"end":69.19,"sentiment":"positive","sentiment_score":0.5709560910860697}],"sentiment":"positive","sentiment_score":0.3940320536494255,"channel":0,"num_words":8,"start":66.39,"end":69.19},{"sentences":[{"text":"Thank","start":69.0,"end":69.24,"sentiment":"positive","sentiment_score":0.5615416169166565}],"sentiment":"positive","sentiment_score":0.5615416169166565,"channel":1,"num_words":1,"start":69.0,"end":69.24},{"sentences":[{"text":"day.","start":69.19,"end":69.69,"sentiment":"positive","sentiment_score":0.5756689310073853}],"sentiment":"positive","sentiment_score":0.5756689310073853,"channel":0,"num_words":1,"start":69.19,"end":69.69},{"sentences":[{"text":"you.","start":69.24,"end":69.56,"sentiment":"neutral","sentiment_score":0.33247655630111694},{"text":"Bye.","start":69.56,"end":70.06,"sentiment":"neutral","sentiment_score":0.14477942883968353}],"sentiment":"neutral","sentiment_score":0.23862799257040024,"channel":1,"num_words":2,"start":69.24,"end":70.06}]},"summary":{"result":"success","short":"A representative from Er reminded tech support representative Maureen calls Darren Riddler to check his account and informs him that his router is still showing offline but waiting for collection. Maureen advises Darren to plug in the router to the NTD box and check the cable at the one port on the back of the router. If Darren has any issues, Maureen will call him back."},"intents":{"segments":[{"text":"I just wanted to check-in because we're checking your account right now, and it's still showing offline, but the router is already waiting for collection. Have you already collected the router or not yet? No.","start_word":29,"end_word":63,"intents":[{"intent":"Check-in","confidence_score":0.18550618},{"intent":"Check router status","confidence_score":0.048112325}]},{"text":"You just need to plug in the router to the NTD box. Make sure that the cable is at the one port, w a n Yes, port, at the back of the router.","start_word":110,"end_word":142,"intents":[{"intent":"Set up router","confidence_score":0.40800512},{"intent":"Connect router to ntd box","confidence_score":0.16439818}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking hello? Can you hear me? Yeah. Am Yeah. I speaking with Darren Riddler? Yes. Yeah. I just wanted to check-in because we're checking your account right now, and it's still showing offline, but the router is already waiting for collection. Have you already collected the router or not yet? No. Not fully public this evening or or tomorrow. Okay. Sure. If you need assistance or if you run into any issues setting it up, just give us a callback then. No worries. It's just it's just Mhmm. yeah. Plug in is good to go. Right? Yeah. You just need to plug in the router to the NTD box. Make sure that the cable is at the one port, w a n Yes, port, at the back of the router. Then, yeah, sir. we're working after that.","start_word":0,"end_word":149,"sentiment":"neutral","sentiment_score":0.03404344990849495},{"text":"Awesome, Mel. Thank you very much.","start_word":150,"end_word":155,"sentiment":"positive","sentiment_score":0.6264795660972595},{"text":"If Mhmm. you have any problems, I'll call you back. Okay. Sure.","start_word":156,"end_word":167,"sentiment":"neutral","sentiment_score":0.11255859583616255},{"text":"Thank you.","start_word":168,"end_word":169,"sentiment":"positive","sentiment_score":0.3581260144710541},{"text":"Bye.","start_word":170,"end_word":170,"sentiment":"neutral","sentiment_score":0.319842129945755},{"text":"Have a great Thank day.","start_word":171,"end_word":175,"sentiment":"positive","sentiment_score":0.5710103511810303},{"text":"you. Bye.","start_word":176,"end_word":177,"sentiment":"neutral","sentiment_score":0.24872691929340365}],"average":{"sentiment":"neutral","sentiment_score":0.0857198599613074}}}}