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Mike. How are you? Yeah. Good. Thanks.\n\nI haven't because I was waiting on you said you weren't sure if it was going to be Chelsea, so I was wasn't sure if it was going to be yet or not. So Chelsea needs setting up in Samoy. Yeah. Okay. Sorry.\n\nI'm I'm I was in the middle of writing an email, and my brain is on a completely different thing, so I was getting confused. Yes. Okay. I will I can do that now. That's fine.\n\nYep. Yeah. Yep. Yep. That sounds right.\n\nYep. Okay. Alright. No worries. Yep.\n\nSure. Okay. No worries. Thank you. 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How are you?\n\nChannel 0: Good. How are you?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: I am just wondering whether you've had chance to set Chelsea up yet in Sandway so she can do that downloading of the various PDFs.\n\nChannel 1: I haven't because I was waiting on you said you weren't sure if it was going to be Chelsea, so I was wasn't sure if\n\nChannel 0: Ah,\n\nChannel 1: it\n\nChannel 0: yes.\n\nChannel 1: was going to be yet or not.\n\nChannel 0: That is true. I have to talk to Tracy, and she's okay with it.\n\nChannel 1: So Chelsea needs setting up in\n\nChannel 0: Sandware.\n\nChannel 1: Samoy. Yeah. Okay. Sorry. I'm I'm I was in the middle of writing an email, and my brain is on a completely different thing, so I was getting confused.\n\nYes. Okay. I will I can do that now. That's fine.\n\nChannel 0: Can you that'd be great. And then I'm just\n\nChannel 1: Yep.\n\nChannel 0: gonna do a quick test download because I have to sort under the PDF download of the sensible file name, which case we don't need to combine them. But if you don't,\n\nChannel 1: Yeah.\n\nChannel 0: I think we won't combine them anyway, but I'll let Chelsea know she'll need to rename them.\n\nChannel 1: Yep. Yep. That sounds right. Yep.\n\nChannel 0: Cool. Alrighty.\n\nChannel 1: Okay.\n\nChannel 0: Thank you for\n\nChannel 1: Alright.\n\nChannel 0: that. Can you\n\nChannel 1: No\n\nChannel 0: just shoot\n\nChannel 1: worries.\n\nChannel 0: me a line once it's done?\n\nChannel 1: Yep. Sure. Okay. No worries.\n\nChannel 0: Alrighty.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Alright. 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customer is speaking to a representative about setting up Chelsea in Sandware. The representative confirms that Chelsea needs to be set up in Sandware and that Samoy needs to be set up in the same file. The customer asks if they can do a test download and the representative agrees. They end the call with the customer asking the representative to call back once it's finished."},"intents":{"segments":[{"text":"I am just wondering whether you've had chance to set Chelsea up yet in Sandway so she can do that downloading of the various PDFs.","start_word":12,"end_word":36,"intents":[{"intent":"Set up and download phd","confidence_score":0.0004487694}]},{"text":"I think we won't combine them anyway, but I'll let Chelsea know she'll need to rename them. Yep.","start_word":176,"end_word":193,"intents":[{"intent":"Rename files","confidence_score":0.19718558}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.15518470108509064},{"text":"Good.","start_word":5,"end_word":5,"sentiment":"positive","sentiment_score":0.4954380393028259},{"text":"How are you? Yeah.","start_word":6,"end_word":9,"sentiment":"neutral","sentiment_score":0.30369454622268677},{"text":"Good. Thanks.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.4926784634590149},{"text":"I am just wondering whether you've had chance to set Chelsea up yet in Sandway so she can do that downloading of the various PDFs. I haven't because I was waiting on you said you weren't sure if it was going to be Chelsea, so I was wasn't sure Ah, if it yes. was going to be yet or That not. is true. I have to talk to Tracy, and she's okay with it. So Chelsea needs setting up in Sandware. Samoy. Yeah. Okay. Sorry. I'm I'm I was in the middle of writing an email, and my brain is on a completely different thing, so I was getting confused. Yes. Okay. I will I can do that now. That's fine.","start_word":12,"end_word":132,"sentiment":"neutral","sentiment_score":-0.04385017603635788},{"text":"Can you that'd be great.","start_word":133,"end_word":137,"sentiment":"positive","sentiment_score":0.4150775671005249},{"text":"And then I'm just Yep. gonna do a quick test download because I have to sort under the PDF download of the sensible file name, which case we don't need to combine them. But if you don't, Yeah. I think we won't combine them anyway, but I'll let Chelsea know she'll need to rename them. Yep. Yep. That sounds right. Yep. Cool. Alrighty. Okay. Thank you for Alright. that. Can you No just shoot worries. me a line once it's done? Yep. Sure. Okay. No worries. Alrighty. Thank Bye. you. Alright. Bye.","start_word":138,"end_word":229,"sentiment":"neutral","sentiment_score":0.05759059637784958}],"average":{"sentiment":"neutral","sentiment_score":0.03127311419889417}}}}