{"metadata":{"transaction_key":"deprecated","request_id":"019ef254-2465-71a0-ac78-a58772275cee","sha256":"c5060bb651a5e7c67ad57ae126562465b294d7d162e0a84f572bd1fb94784109","created":"2026-06-23T02:34:22.126Z","duration":10.871938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","confidence":0.9980469,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.8354492,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0375598818063736},{"word":"you","start":0.48,"end":0.71999997,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.009441636502742767},{"word":"have","start":0.71999997,"end":0.88,"confidence":0.7011719,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.030068837106227875},{"word":"reached","start":0.88,"end":1.36,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.007869813591241837},{"word":"guy","start":1.36,"end":1.8399999,"confidence":0.984375,"punctuated_word":"Guy.","sentiment":"neutral","sentiment_score":0.02040787413716316},{"word":"i'm","start":1.8399999,"end":2.1599998,"confidence":0.9580078,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.386322557926178},{"word":"unable","start":2.1599998,"end":2.56,"confidence":0.9741211,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5206356644630432},{"word":"to","start":2.56,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4753192365169525},{"word":"answer","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.5253487825393677},{"word":"the","start":3.04,"end":3.12,"confidence":0.9863281,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5198441743850708},{"word":"phone","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5280919671058655},{"word":"at","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.43216007947921753},{"word":"the","start":3.4399998,"end":3.52,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4632126986980438},{"word":"moment","start":3.52,"end":3.9199998,"confidence":0.99560547,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.39602357149124146},{"word":"if","start":3.9199998,"end":4.08,"confidence":0.97998047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13001862168312073},{"word":"you","start":4.08,"end":4.16,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1604812741279602},{"word":"can","start":4.16,"end":4.3199997,"confidence":0.7553711,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1329730898141861},{"word":"please","start":4.3199997,"end":4.72,"confidence":0.9707031,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13380582630634308},{"word":"leave","start":4.72,"end":4.88,"confidence":0.9921875,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05309276282787323},{"word":"your","start":4.88,"end":5.12,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09609391540288924},{"word":"name","start":5.12,"end":5.44,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.04795351251959801},{"word":"number","start":5.44,"end":5.8399997,"confidence":0.9277344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04623189941048622},{"word":"and","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03509657084941864},{"word":"a","start":6.0,"end":6.08,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1293034702539444},{"word":"short","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.024013206362724304},{"word":"message","start":6.3199997,"end":6.7999997,"confidence":0.9848633,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.07960274070501328},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011151343584060667},{"word":"will","start":6.8799996,"end":7.12,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.019615590572357178},{"word":"get","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1030447855591774},{"word":"back","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1082981377840042},{"word":"to","start":7.52,"end":7.6,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022935062646865845},{"word":"you","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04418535530567169},{"word":"thanks","start":7.9199996,"end":8.42,"confidence":0.99365234,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4025854766368866}],"paragraphs":{"transcript":"\nHi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0375598818063736},{"text":"You have reached Guy.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.01694704033434391},{"text":"I'm unable to answer the phone at the moment.","start":1.8399999,"end":3.9199998,"sentiment":"negative","sentiment_score":-0.4718843036227756},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":3.9199998,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.07040132044090165},{"text":"Thanks.","start":7.9199996,"end":8.42,"sentiment":"positive","sentiment_score":0.4025854766368866}],"sentiment":"neutral","sentiment_score":-0.15170451456850226,"num_words":33,"start":0.16,"end":8.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0375598818063736},{"text":"You have reached Guy.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.01694704033434391},{"text":"I'm unable to answer the phone at the moment.","start":1.8399999,"end":3.9199998,"sentiment":"negative","sentiment_score":-0.4718843036227756},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":3.9199998,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.07040132044090165},{"text":"Thanks.","start":7.9199996,"end":8.42,"sentiment":"positive","sentiment_score":0.4025854766368866}],"sentiment":"neutral","sentiment_score":-0.15170451456850226,"channel":1,"num_words":33,"start":0.16,"end":8.42}]},"summary":{"result":"success","short":"Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":32,"end_word":32,"intents":[{"intent":"Leave message","confidence_score":0.11541707},{"intent":"Return call","confidence_score":0.22502764}]}]},"sentiments":{"segments":[{"text":"Hi. You have reached Guy.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.02333083003759384},{"text":"I'm unable to answer the phone at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.45663562417030334},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start_word":14,"end_word":31,"sentiment":"neutral","sentiment_score":-0.06635348498821259},{"text":"Thanks.","start_word":32,"end_word":32,"sentiment":"positive","sentiment_score":0.6050769686698914}],"average":{"sentiment":"neutral","sentiment_score":-0.13530941009521483}}}}