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Okay. That's perfect. Oh, just one moment. Okay?\n\nI'll just go back to yeah. Sure. I'm I'm trying to put in the details. You you said your birthday is 06/17/1960. Right?\n\nOkay. Thank you. Your card number, please? Thank you. Let me confirm.\n\n4017954250700524. Thank you. Expiration date, please? 05/29. Security code, please?\n\n512. Thank you. And the name, I see the person on the card is Con Brazales. Right? Okay.\n\nThank you for the key. Just bear with me here, please. One moment. I'm just putting just wanted to make sure. Then you said your email address is yakuzacb@icloud.com?\n\nYeah. Yaku z a t c b. Yeah. Yakuzatcb@icloud.com. Okay.\n\nGot it. Thank you so much. And then tomorrow, our tech rep will further assist you about your VoIP. I've already I will endorse your account to them to fix your VoIP because I could see in here that your plan is VoIP and then the Internet service. Okay.\n\nThank you. We'll we'll call you afternoon. I will tell to our tech rep to call you afternoon. Okay? Alright.\n\nThank you so much. Please be well. 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Brazales.","start":60.8,"end":64.18,"sentiment":"neutral","sentiment_score":0.09577166346403268},{"text":"Right?","start":64.4,"end":64.9,"sentiment":"neutral","sentiment_score":0.10061900317668916}],"sentiment":"neutral","sentiment_score":0.10700917233000784,"channel":0,"num_words":17,"start":59.12,"end":64.9},{"sentences":[{"text":"Yes.","start":66.89,"end":67.21,"sentiment":"neutral","sentiment_score":0.07618476450443268},{"text":"Congrucellus.","start":67.21,"end":67.71,"sentiment":"neutral","sentiment_score":0.08992892503738403}],"sentiment":"neutral","sentiment_score":0.08305684477090836,"channel":1,"num_words":2,"start":66.89,"end":67.71},{"sentences":[{"text":"Okay.","start":68.8,"end":69.3,"sentiment":"neutral","sentiment_score":0.09868265688419342}],"sentiment":"neutral","sentiment_score":0.09868265688419342,"channel":0,"num_words":1,"start":68.8,"end":69.3},{"sentences":[{"text":"Okay.","start":69.049995,"end":69.549995,"sentiment":"neutral","sentiment_score":0.1572624146938324}],"sentiment":"neutral","sentiment_score":0.1572624146938324,"channel":1,"num_words":1,"start":69.049995,"end":69.549995},{"sentences":[{"text":"Thank you for the key.","start":69.44,"end":72.125,"sentiment":"positive","sentiment_score":0.4020102322101593},{"text":"Just bear with me here, please.","start":72.125,"end":73.825,"sentiment":"neutral","sentiment_score":0.17761392643054327},{"text":"One moment.","start":74.045,"end":74.865,"sentiment":"neutral","sentiment_score":0.06960869953036308},{"text":"I'm just putting just wanted to make sure.","start":75.005,"end":79.585,"sentiment":"neutral","sentiment_score":0.057921001221984625},{"text":"Then you said your email address is yakuzacb@icloud.com?","start":82.685,"end":89.96,"sentiment":"neutral","sentiment_score":0.027629849733784795}],"sentiment":"neutral","sentiment_score":0.13446065263244614,"channel":0,"num_words":29,"start":69.44,"end":89.96},{"sentences":[{"text":"T c v.","start":90.65,"end":92.03001,"sentiment":"neutral","sentiment_score":0.0025287759490311146}],"sentiment":"neutral","sentiment_score":0.0025287759490311146,"channel":1,"num_words":3,"start":90.65,"end":92.03001},{"sentences":[{"text":"Yeah.","start":93.94,"end":94.44,"sentiment":"neutral","sentiment_score":0.01655900850892067},{"text":"Yaku z a t c b.","start":94.82,"end":97.32,"sentiment":"neutral","sentiment_score":0.02112414687871933}],"sentiment":"neutral","sentiment_score":0.020471984254462377,"channel":0,"num_words":7,"start":93.94,"end":97.32},{"sentences":[{"text":"Yes.","start":97.53001,"end":97.770004,"sentiment":"neutral","sentiment_score":0.01605292782187462},{"text":"Who's that?","start":97.770004,"end":98.590004,"sentiment":"neutral","sentiment_score":0.013012732844799757}],"sentiment":"neutral","sentiment_score":0.014026131170491377,"channel":1,"num_words":3,"start":97.53001,"end":98.590004},{"sentences":[{"text":"Yeah.","start":99.795,"end":100.295,"sentiment":"neutral","sentiment_score":0.029500335454940796},{"text":"Yakuzatcb@icloud.com.","start":100.355,"end":104.695,"sentiment":"neutral","sentiment_score":0.029054759070277218}],"sentiment":"neutral","sentiment_score":0.029277547262609005,"channel":0,"num_words":2,"start":99.795,"end":104.695},{"sentences":[{"text":"Correct.","start":105.024994,"end":105.524994,"sentiment":"neutral","sentiment_score":0.08470930904150009}],"sentiment":"neutral","sentiment_score":0.08470930904150009,"channel":1,"num_words":1,"start":105.024994,"end":105.524994},{"sentences":[{"text":"Okay.","start":106.195,"end":106.695,"sentiment":"neutral","sentiment_score":0.11496761441230774},{"text":"Got it.","start":106.915,"end":107.655,"sentiment":"neutral","sentiment_score":0.1833205223083496},{"text":"Thank you so much.","start":107.715,"end":108.595,"sentiment":"positive","sentiment_score":0.5203339904546738},{"text":"And then tomorrow, our tech rep will further assist you about your VoIP.","start":108.595,"end":115.97,"sentiment":"neutral","sentiment_score":0.13288507954432413},{"text":"I've already I will endorse your account to them to fix your VoIP because I could see in here that your plan is VoIP and then the Internet service.","start":116.43,"end":128.565,"sentiment":"neutral","sentiment_score":0.0801505112442477}],"sentiment":"neutral","sentiment_score":0.13499623430626734,"channel":0,"num_words":49,"start":106.195,"end":128.565},{"sentences":[{"text":"Okay.","start":130.625,"end":131.125,"sentiment":"neutral","sentiment_score":0.14375995099544525},{"text":"Thank you.","start":131.425,"end":131.985,"sentiment":"neutral","sentiment_score":0.27360035479068756},{"text":"We'll we'll call you afternoon.","start":131.985,"end":134.245,"sentiment":"neutral","sentiment_score":0.13560994416475297},{"text":"I will","start":134.625,"end":135.025,"sentiment":"neutral","sentiment_score":0.08280320838093758}],"sentiment":"neutral","sentiment_score":0.15346167981624603,"channel":0,"num_words":10,"start":130.625,"end":135.025},{"sentences":[{"text":"Yeah.","start":135.015,"end":135.515,"sentiment":"neutral","sentiment_score":0.07157836854457855}],"sentiment":"neutral","sentiment_score":0.07157836854457855,"channel":1,"num_words":1,"start":135.015,"end":135.515},{"sentences":[{"text":"tell to our tech rep to call you afternoon.","start":135.025,"end":137.44499,"sentiment":"neutral","sentiment_score":0.07954087936215931},{"text":"Okay?","start":137.665,"end":138.165,"sentiment":"neutral","sentiment_score":0.08733098208904266},{"text":"Alright.","start":139.58093,"end":140.06093,"sentiment":"neutral","sentiment_score":0.2196889370679855},{"text":"Thank you so much.","start":140.06093,"end":141.28093,"sentiment":"positive","sentiment_score":0.5001586005091667},{"text":"Please be well.","start":141.82094,"end":142.88094,"sentiment":"positive","sentiment_score":0.3921103278795878}],"sentiment":"neutral","sentiment_score":0.23332517883843845,"channel":0,"num_words":18,"start":135.025,"end":142.88094},{"sentences":[{"text":"Bye bye.","start":142.94093,"end":143.68094,"sentiment":"neutral","sentiment_score":0.2114548534154892}],"sentiment":"neutral","sentiment_score":0.2114548534154892,"channel":0,"num_words":2,"start":142.94093,"end":143.68094}]},"summary":{"result":"success","short":"The customer called to update their information and confirmed their personal details with the agent. The agent confirmed the customer's email address and informed them that the tech representative will call them back to help fix their VoIP plan and internet service. The call ended with the agent asking the customer to be well and promising to follow up with them later."},"intents":{"segments":[{"text":"And then tomorrow, our tech rep will further assist you about your VoIP. I've already I will endorse your account to them to fix your VoIP because I could see in here that your plan is VoIP and then the Internet service. Okay.","start_word":145,"end_word":187,"intents":[{"intent":"Assist with vps","confidence_score":0.032785628}]}]},"sentiments":{"segments":[{"text":"Hi, Con.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2382752895355225},{"text":"I got my card. Okay. That's perfect.","start_word":2,"end_word":8,"sentiment":"positive","sentiment_score":0.579543948173523},{"text":"Oh, just one moment. Okay? I'll just Can go we do back this to quickly, please? yeah. Sure. I'm I'm trying to put in the details. You you said your birthday is 06/17/1960. Right? Yes. Okay. Thank you. Your card number, please? 4017. 9542. 50700524. Thank you. Let me confirm. 4017954250700524. Correct. Thank you. Expiration date, please? 05/29. 05/29. Security code, please? 512. 512. Thank you. And the name, I see the person on the card is Con Brazales. Right? Yes. Congrucellus. Okay. Okay.","start_word":9,"end_word":92,"sentiment":"neutral","sentiment_score":0.06833335012197495},{"text":"Thank you for the key.","start_word":93,"end_word":97,"sentiment":"positive","sentiment_score":0.3953264355659485},{"text":"Just bear with me here, please. One moment. I'm just putting just wanted to make sure. Then you said your email address is yakuzacb@icloud.com? T c v. Yeah. Yaku z a t c b. Yes. Who's that? Yeah. Yakuzatcb@icloud.com. Correct. Okay. Got it.","start_word":98,"end_word":140,"sentiment":"neutral","sentiment_score":0.050914280116558075},{"text":"Thank you so much.","start_word":141,"end_word":144,"sentiment":"positive","sentiment_score":0.5124867558479309},{"text":"And then tomorrow, our tech rep will further assist you about your VoIP. I've already I will endorse your account to them to fix your VoIP because I could see in here that your plan is VoIP and then the Internet service. Okay. Thank you. We'll we'll call you afternoon. I will Yeah. tell to our tech rep to call you afternoon. Okay? Alright.","start_word":145,"end_word":208,"sentiment":"neutral","sentiment_score":0.11035945266485214},{"text":"Thank you so much. Please be well.","start_word":209,"end_word":215,"sentiment":"positive","sentiment_score":0.4482521414756775},{"text":"Bye bye.","start_word":216,"end_word":217,"sentiment":"neutral","sentiment_score":0.2357192486524582}],"average":{"sentiment":"neutral","sentiment_score":0.11447441513473924}}}}