{"metadata":{"transaction_key":"deprecated","request_id":"019e3db3-dc2a-7a42-953d-b7aca35b21aa","sha256":"82db9daf0856f26825ac71d00c4081d4d3672575ecf5e452ebf965a5e4049f88","created":"2026-05-19T00:47:39.319Z","duration":60.191936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":133,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":150,"output_tokens":150},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":150,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Armute. This is Airtel accounts. I'm calling to get an update in reference to your overdue invoice for this month. We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers. So if you need any assistance, just let us know. Or if you could provide us an update in settling the outstanding. Please give us a call or response to our email. Thank you, and have a good one.","confidence":1.0,"words":[{"word":"hi","start":22.724998,"end":22.965,"confidence":0.99365234,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08020304143428802},{"word":"armute","start":22.965,"end":23.465,"confidence":0.69384766,"punctuated_word":"Armute.","sentiment":"neutral","sentiment_score":0.041455671191215515},{"word":"this","start":23.525,"end":23.765,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04644310474395752},{"word":"is","start":23.765,"end":24.164999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03432372957468033},{"word":"airtel","start":24.164999,"end":24.645,"confidence":0.9794922,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.043188244104385376},{"word":"accounts","start":24.645,"end":25.145,"confidence":0.9238281,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.031133398413658146},{"word":"i'm","start":25.765,"end":26.164999,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0559559091925621},{"word":"calling","start":26.164999,"end":26.564999,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03777073323726654},{"word":"to","start":26.564999,"end":27.064999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05295984447002411},{"word":"get","start":28.18,"end":28.42,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04743524640798569},{"word":"an","start":28.42,"end":28.5,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03251644968986511},{"word":"update","start":28.5,"end":28.98,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.05727329105138779},{"word":"in","start":28.98,"end":29.220001,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06376782804727554},{"word":"reference","start":29.220001,"end":29.7,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.0659881979227066},{"word":"to","start":29.7,"end":29.86,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06599017977714539},{"word":"your","start":29.86,"end":30.1,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03191016614437103},{"word":"overdue","start":30.1,"end":30.6,"confidence":1.0,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":-0.03547181934118271},{"word":"invoice","start":30.74,"end":31.24,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.016177065670490265},{"word":"for","start":31.300001,"end":31.54,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01126883178949356},{"word":"this","start":31.54,"end":31.78,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02206035703420639},{"word":"month","start":31.78,"end":32.28,"confidence":0.9995117,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.047319281846284866},{"word":"we're","start":33.14,"end":33.54,"confidence":0.9975586,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.13537147641181946},{"word":"just","start":33.54,"end":33.86,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16359233856201172},{"word":"really","start":33.86,"end":34.18,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.21984459459781647},{"word":"concerned","start":34.18,"end":34.68,"confidence":0.9863281,"punctuated_word":"concerned","sentiment":"neutral","sentiment_score":-0.22270621359348297},{"word":"because","start":34.82,"end":35.14,"confidence":0.7175293,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.22321352362632751},{"word":"usually","start":35.14,"end":35.64,"confidence":1.0,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":-0.28143832087516785},{"word":"your","start":36.5,"end":36.9,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3930295705795288},{"word":"payments","start":36.9,"end":37.38,"confidence":1.0,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":-0.32916903495788574},{"word":"are","start":37.38,"end":37.62,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3196256160736084},{"word":"on","start":37.62,"end":37.86,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1902322918176651},{"word":"time","start":37.86,"end":38.18,"confidence":0.79663086,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.1548631489276886},{"word":"and","start":38.18,"end":38.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06916148960590363},{"word":"you're","start":38.739998,"end":39.14,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.043065398931503296},{"word":"one","start":39.14,"end":39.38,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04414963722229004},{"word":"of","start":39.38,"end":39.54,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09718330204486848},{"word":"our","start":39.54,"end":40.04,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10358932614326476},{"word":"good","start":40.58,"end":40.82,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.0004138350486755371},{"word":"paying","start":40.82,"end":41.3,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.07258757948875427},{"word":"customers","start":41.3,"end":41.8,"confidence":0.9941406,"punctuated_word":"customers.","sentiment":"neutral","sentiment_score":-0.11599806696176528},{"word":"so","start":42.704998,"end":42.945,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09057369828224182},{"word":"if","start":42.945,"end":43.105,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06513474881649017},{"word":"you","start":43.105,"end":43.265,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09092095494270323},{"word":"need","start":43.265,"end":43.504997,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10607543587684631},{"word":"any","start":43.504997,"end":43.824997,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09912291169166564},{"word":"assistance","start":43.824997,"end":44.324997,"confidence":0.9885254,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":-0.11835340410470964},{"word":"just","start":44.545,"end":44.864998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0536111444234848},{"word":"let","start":44.864998,"end":45.105,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.05226162075996399},{"word":"us","start":45.105,"end":45.265,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09464190155267715},{"word":"know","start":45.265,"end":45.765,"confidence":0.7122803,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.07146508246660233},{"word":"or","start":46.385,"end":46.885,"confidence":1.0,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.004573538899421692},{"word":"if","start":47.344997,"end":47.504997,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.030396349728107452},{"word":"you","start":47.504997,"end":47.664997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.046414345502853394},{"word":"could","start":47.664997,"end":47.905,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.05475917458534241},{"word":"provide","start":47.905,"end":48.305,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.0785275548696518},{"word":"us","start":48.305,"end":48.464996,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09265466034412384},{"word":"an","start":48.464996,"end":48.704998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.033036164939403534},{"word":"update","start":48.704998,"end":49.204998,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.019481763243675232},{"word":"in","start":50.206936,"end":50.366936,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06911306083202362},{"word":"settling","start":50.366936,"end":50.846935,"confidence":0.9633789,"punctuated_word":"settling","sentiment":"neutral","sentiment_score":-0.09782731533050536},{"word":"the","start":50.846935,"end":51.326935,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16903740167617798},{"word":"outstanding","start":51.326935,"end":51.826935,"confidence":0.8864746,"punctuated_word":"outstanding.","sentiment":"neutral","sentiment_score":-0.12773050367832184},{"word":"please","start":53.566936,"end":53.966938,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.04397273063659668},{"word":"give","start":53.966938,"end":54.206936,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08492293208837509},{"word":"us","start":54.206936,"end":54.366936,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07560086250305176},{"word":"a","start":54.366936,"end":54.446938,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07555672526359558},{"word":"call","start":54.446938,"end":54.766937,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06668434292078018},{"word":"or","start":54.766937,"end":55.166935,"confidence":0.9536133,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0865868479013443},{"word":"response","start":55.166935,"end":55.646935,"confidence":0.62060547,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.0822313129901886},{"word":"to","start":55.646935,"end":55.886936,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12485896795988084},{"word":"our","start":55.886936,"end":56.206936,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.043034568428993225},{"word":"email","start":56.206936,"end":56.706936,"confidence":1.0,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.05113137513399124},{"word":"thank","start":56.766937,"end":56.926937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6531672477722168},{"word":"you","start":56.926937,"end":57.246937,"confidence":0.97753906,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7152343988418579},{"word":"and","start":57.246937,"end":57.48694,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6499537825584412},{"word":"have","start":57.48694,"end":57.646935,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6755596399307251},{"word":"a","start":57.646935,"end":57.80694,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6725606322288513},{"word":"good","start":57.80694,"end":58.046936,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6314492225646973},{"word":"one","start":58.046936,"end":58.546936,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.37524157762527466}],"paragraphs":{"transcript":"\nHi, Armute. This is Airtel accounts. I'm calling to get an update in reference to your overdue invoice for this month. We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers. So if you need any assistance, just let us know.\n\nOr if you could provide us an update in settling the outstanding. Please give us a call or response to our email. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi, Armute.","start":22.724998,"end":23.465,"sentiment":"neutral","sentiment_score":0.06082935631275177},{"text":"This is Airtel accounts.","start":23.525,"end":25.145,"sentiment":"neutral","sentiment_score":0.03877211920917034},{"text":"I'm calling to get an update in reference to your overdue invoice for this month.","start":25.765,"end":32.28,"sentiment":"neutral","sentiment_score":0.033750879019498824},{"text":"We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers.","start":33.14,"end":41.8,"sentiment":"neutral","sentiment_score":-0.16728458396698298},{"text":"So if you need any assistance, just let us know.","start":42.704998,"end":45.765,"sentiment":"neutral","sentiment_score":-0.08421609029173852}],"sentiment":"neutral","sentiment_score":-0.0647511524707079,"num_words":50,"start":22.724998,"end":45.765},{"sentences":[{"text":"Or if you could provide us an update in settling the outstanding.","start":46.385,"end":51.826935,"sentiment":"neutral","sentiment_score":-0.06862931946913402},{"text":"Please give us a call or response to our email.","start":53.566936,"end":56.706936,"sentiment":"neutral","sentiment_score":0.07345806658267975},{"text":"Thank you, and have a good one.","start":56.766937,"end":58.546936,"sentiment":"positive","sentiment_score":0.6247380716460091}],"sentiment":"neutral","sentiment_score":0.14773087357652598,"num_words":29,"start":46.385,"end":58.546936}]}}]},{"alternatives":[{"transcript":"61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"61410831191","start":1.8399999,"end":11.059999,"confidence":0.99991125,"punctuated_word":"61410831191","sentiment":"neutral","sentiment_score":-0.15623338520526886},{"word":"isn't","start":11.44,"end":11.759999,"confidence":0.9970703,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.3129701316356659},{"word":"available","start":11.759999,"end":12.24,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.31864336133003235},{"word":"right","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2883821725845337},{"word":"now","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.31347668170928955},{"word":"please","start":13.085,"end":13.405,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19034616649150848},{"word":"leave","start":13.405,"end":13.485,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12370270490646362},{"word":"a","start":13.485,"end":13.645,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1203211098909378},{"word":"detailed","start":13.645,"end":14.145,"confidence":0.9980469,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.1125640869140625},{"word":"message","start":14.205,"end":14.605,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11190645396709442},{"word":"after","start":14.605,"end":14.925,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08721751719713211},{"word":"the","start":14.925,"end":15.085,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1141437292098999},{"word":"tone","start":15.085,"end":15.585,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11685405671596528},{"word":"when","start":15.645,"end":15.805,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.05617816746234894},{"word":"you","start":15.805,"end":15.965,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05864483118057251},{"word":"have","start":15.965,"end":16.125,"confidence":0.98828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.047461386770009995},{"word":"finished","start":16.125,"end":16.525,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.040603816509246826},{"word":"recording","start":16.525,"end":17.005001,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.052715614438056946},{"word":"you","start":17.005001,"end":17.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07344171404838562},{"word":"may","start":17.165,"end":17.325,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.05818002298474312},{"word":"hang","start":17.325,"end":17.565,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.04801901429891586},{"word":"up","start":17.565,"end":17.805,"confidence":0.7800293,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.06458873301744461},{"word":"or","start":17.805,"end":18.045,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0709758773446083},{"word":"press","start":18.045,"end":18.285,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.06702186167240143},{"word":"one","start":18.285,"end":18.525,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0739443302154541},{"word":"for","start":18.525,"end":18.765,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07421613484621048},{"word":"more","start":18.765,"end":18.925,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.062221020460128784},{"word":"options","start":18.925,"end":19.425,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.08233970403671265}],"paragraphs":{"transcript":"\n61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":1.8399999,"end":12.98,"sentiment":"neutral","sentiment_score":-0.2779411464929581},{"text":"Please leave a detailed message after the tone.","start":13.085,"end":15.585,"sentiment":"neutral","sentiment_score":-0.12213197816163301},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":15.645,"end":19.425,"sentiment":"neutral","sentiment_score":-0.06203681528568268}],"sentiment":"neutral","sentiment_score":-0.11776120668011052,"num_words":28,"start":1.8399999,"end":19.425}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Armute. This is Airtel accounts. I'm calling to get an update in reference to your overdue invoice for this month. We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers. So if you need any assistance, just let us know.\n\nOr if you could provide us an update in settling the outstanding. Please give us a call or response to our email. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":1.8399999,"end":12.98,"sentiment":"neutral","sentiment_score":-0.2779411464929581},{"text":"Please leave a detailed message after the tone.","start":13.085,"end":15.585,"sentiment":"neutral","sentiment_score":-0.12213197816163301},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":15.645,"end":19.425,"sentiment":"neutral","sentiment_score":-0.06203681528568268}],"sentiment":"neutral","sentiment_score":-0.11776120668011052,"channel":1,"num_words":28,"start":1.8399999,"end":19.425},{"sentences":[{"text":"Hi, Armute.","start":22.724998,"end":23.465,"sentiment":"neutral","sentiment_score":0.06082935631275177},{"text":"This is Airtel accounts.","start":23.525,"end":25.145,"sentiment":"neutral","sentiment_score":0.03877211920917034},{"text":"I'm calling to get an update in reference to your overdue invoice for this month.","start":25.765,"end":32.28,"sentiment":"neutral","sentiment_score":0.033750879019498824},{"text":"We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers.","start":33.14,"end":41.8,"sentiment":"neutral","sentiment_score":-0.16728458396698298},{"text":"So if you need any assistance, just let us know.","start":42.704998,"end":45.765,"sentiment":"neutral","sentiment_score":-0.08421609029173852}],"sentiment":"neutral","sentiment_score":-0.0647511524707079,"channel":0,"num_words":50,"start":22.724998,"end":45.765},{"sentences":[{"text":"Or if you could provide us an update in settling the outstanding.","start":46.385,"end":51.826935,"sentiment":"neutral","sentiment_score":-0.06862931946913402},{"text":"Please give us a call or response to our email.","start":53.566936,"end":56.706936,"sentiment":"neutral","sentiment_score":0.07345806658267975},{"text":"Thank you, and have a good one.","start":56.766937,"end":58.546936,"sentiment":"positive","sentiment_score":0.6247380716460091}],"sentiment":"neutral","sentiment_score":0.14773087357652598,"channel":0,"num_words":29,"start":46.385,"end":58.546936}]},"summary":{"result":"success","short":"The agent from Airtel calls Armute to get an update on his overdue invoice, expressing concern about his payments being on time. The agent requests Armute to call them back or provide an update in settling the outstanding payment. The agent thanks Armute and wishes him a good day."},"intents":{"segments":[{"text":"Hi, Armute. This is Airtel accounts. I'm calling to get an update in reference to your overdue invoice for this month.","start_word":28,"end_word":48,"intents":[{"intent":"Request update on overdue invoice","confidence_score":0.01115095}]}]},"sentiments":{"segments":[{"text":"61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Armute. This is Airtel accounts. I'm calling to get an update in reference to your overdue invoice for this month. We're just really concerned because, usually, your payments are on time, and you're one of our good paying customers. So if you need any assistance, just let us know. Or if you could provide us an update in settling the outstanding. Please give us a call or response to our email.","start_word":0,"end_word":99,"sentiment":"neutral","sentiment_score":-0.07346498966217041},{"text":"Thank you, and have a good one.","start_word":100,"end_word":106,"sentiment":"positive","sentiment_score":0.6513904929161072}],"average":{"sentiment":"neutral","sentiment_score":-0.025141293207804363}}}}