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Corina. It's Jenna here. How are you today? I'm well. I'm well.\n\nThank you. Thank you for asking. I'm it's just a quick call today to touch base, check-in, see how you're tracking following the advice you've received from Larissa. We just wanted to see how you're doing. Has has much changed?\n\nWere you able to get your estate planning arranged? Oh, okay. Lovely. Yeah. Yeah.\n\nThat's understandable. Yeah. Okay. No worries at all. I can definitely touch base with Lisa about that as as she is your adviser.\n\nSo I'll make a note of that and speak with her about that. And, yeah, is there anything else that we can help with in the meantime or any new advice that you need to receive? No worries. I will pass that along and let Larissa know and get her to reach out to you. Alright.\n\nPerfect. Well, thanks for your time today, Corinne. I appreciate it, and we'll speak to you soon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Corina.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.15718483924865723},{"text":"It's Jenna here.","start":2.96,"end":3.76,"sentiment":"neutral","sentiment_score":0.18849892914295197},{"text":"How are you today?","start":3.76,"end":4.66,"sentiment":"neutral","sentiment_score":0.22664742171764374},{"text":"I'm well.","start":6.3999996,"end":6.96,"sentiment":"positive","sentiment_score":0.3534945249557495},{"text":"I'm well.","start":6.96,"end":7.52,"sentiment":"positive","sentiment_score":0.4322264492511749}],"sentiment":"neutral","sentiment_score":0.25829985393927646,"num_words":13,"start":2.32,"end":7.52},{"sentences":[{"text":"Thank you.","start":7.52,"end":7.9199996,"sentiment":"positive","sentiment_score":0.6581530570983887},{"text":"Thank you for asking.","start":7.9199996,"end":9.059999,"sentiment":"positive","sentiment_score":0.6253121048212051},{"text":"I'm it's just a quick call today to touch base, check-in, see how you're tracking following the advice you've received from Larissa.","start":10.4,"end":18.725,"sentiment":"neutral","sentiment_score":0.19131678613749417},{"text":"We just wanted to see how you're doing.","start":19.985,"end":21.925,"sentiment":"neutral","sentiment_score":0.12121917959302664},{"text":"Has has much changed?","start":23.265,"end":24.565,"sentiment":"neutral","sentiment_score":0.03541176347061992}],"sentiment":"neutral","sentiment_score":0.22844810797832907,"num_words":40,"start":7.52,"end":24.565},{"sentences":[{"text":"Were you able to get your estate planning arranged?","start":24.705,"end":28.08,"sentiment":"neutral","sentiment_score":0.052903337197171316},{"text":"Oh, okay.","start":37.36,"end":37.84,"sentiment":"neutral","sentiment_score":0.10522174090147018},{"text":"Lovely.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":0.2262684553861618},{"text":"Yeah.","start":49.775,"end":50.275,"sentiment":"neutral","sentiment_score":-0.06825070083141327},{"text":"Yeah.","start":54.335,"end":54.655,"sentiment":"neutral","sentiment_score":-0.017600517719984055}],"sentiment":"neutral","sentiment_score":0.05907076810087476,"num_words":14,"start":24.705,"end":54.655},{"sentences":[{"text":"That's understandable.","start":54.655,"end":55.475,"sentiment":"neutral","sentiment_score":-0.019041551277041435},{"text":"Yeah.","start":66.28,"end":66.6,"sentiment":"neutral","sentiment_score":0.03930683434009552},{"text":"Okay.","start":66.6,"end":67.08,"sentiment":"neutral","sentiment_score":0.055108122527599335},{"text":"No worries at all.","start":67.08,"end":67.96,"sentiment":"neutral","sentiment_score":0.08421836700290442},{"text":"I can definitely touch base with Lisa about that as as she is your adviser.","start":67.96,"end":74.415,"sentiment":"neutral","sentiment_score":0.16773667087157568}],"sentiment":"neutral","sentiment_score":0.12648936458255933,"num_words":23,"start":54.655,"end":74.415},{"sentences":[{"text":"So I'll make a note of that and speak with her about that.","start":75.915,"end":80.015,"sentiment":"neutral","sentiment_score":0.09604210119981033},{"text":"And, yeah, is there anything else that we can help with in the meantime or any new advice that you need to receive?","start":81.275,"end":89.02,"sentiment":"neutral","sentiment_score":0.06663555724789268},{"text":"No worries.","start":107.335,"end":107.994995,"sentiment":"neutral","sentiment_score":-0.039030054584145546},{"text":"I will pass that along and let Larissa know and get her to reach out to you.","start":108.215,"end":116.09,"sentiment":"neutral","sentiment_score":0.029178193605997983},{"text":"Alright.","start":118.07,"end":118.57,"sentiment":"neutral","sentiment_score":0.2221427857875824}],"sentiment":"neutral","sentiment_score":0.06109423393250576,"num_words":56,"start":75.915,"end":118.57},{"sentences":[{"text":"Perfect.","start":118.63,"end":119.11,"sentiment":"positive","sentiment_score":0.36386996507644653},{"text":"Well, thanks for your time today, Corinne.","start":119.11,"end":121.034935,"sentiment":"positive","sentiment_score":0.43015100274767193},{"text":"I appreciate it, and we'll speak to you soon.","start":121.11494,"end":124.65494,"sentiment":"neutral","sentiment_score":0.16317714005708694},{"text":"Thanks.","start":126.714935,"end":127.19493,"sentiment":"positive","sentiment_score":0.35008952021598816},{"text":"Bye.","start":127.19493,"end":127.69493,"sentiment":"neutral","sentiment_score":0.18134543299674988}],"sentiment":"neutral","sentiment_score":0.28289243147561427,"num_words":19,"start":118.63,"end":127.69493}]}}]},{"alternatives":[{"transcript":"I'm alright. How are you? So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal. Yes. Yeah. The the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was on the credit cards in the first place. So we just sort of let that one go. And then the super stuff has all been done, and I've just been waiting for you guys get past in the financial year and hear from you guys so that also, I can start with my personal finance budgeting planning. Mhmm. No. Not really. I just I think everything is pretty much well in handy. We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on. Yep. Sounds good. No worries. Awesome. Thank you very much. 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alright. How are you? So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal. Yes. Yeah.\n\nThe the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was on the credit cards in the first place. So we just sort of let that one go. And then the super stuff has all been done, and I've just been waiting for you guys get past in the financial year and hear from you guys so that also, I can start with my personal finance budgeting planning. Mhmm. No.\n\nNot really. I just I think everything is pretty much well in handy. We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on. Yep. Sounds good.\n\nNo worries. Awesome. Thank you very much. Bye bye.","paragraphs":[{"sentences":[{"text":"I'm alright.","start":4.88,"end":5.44,"sentiment":"neutral","sentiment_score":0.19606046378612518},{"text":"How are you?","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.19559126595656076},{"text":"So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal.","start":28.4,"end":36.32,"sentiment":"neutral","sentiment_score":0.02302965348852532},{"text":"Yes.","start":36.32,"end":36.82,"sentiment":"neutral","sentiment_score":0.06797494739294052},{"text":"Yeah.","start":38.88,"end":39.2,"sentiment":"neutral","sentiment_score":0.040804699063301086}],"sentiment":"neutral","sentiment_score":0.04950013341648238,"num_words":35,"start":4.88,"end":39.2},{"sentences":[{"text":"The the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was on the credit cards in the first place.","start":39.2,"end":52.175,"sentiment":"neutral","sentiment_score":-0.12352301366627216},{"text":"So we just sort of let that one go.","start":52.175,"end":53.955,"sentiment":"neutral","sentiment_score":-0.09931139565176433},{"text":"And then the super stuff has all been done, and I've just been waiting for you guys get past in the financial year and hear from you guys so that also, I can start with my personal finance budgeting planning.","start":55.295,"end":65.29,"sentiment":"neutral","sentiment_score":0.003776236390694976},{"text":"Mhmm.","start":75.365,"end":75.865,"sentiment":"neutral","sentiment_score":0.06630301475524902},{"text":"No.","start":89.86,"end":90.18,"sentiment":"neutral","sentiment_score":-0.18465283513069153}],"sentiment":"neutral","sentiment_score":-0.0662749002834684,"num_words":95,"start":39.2,"end":90.18},{"sentences":[{"text":"Not really.","start":90.18,"end":90.82,"sentiment":"neutral","sentiment_score":-0.24883830547332764},{"text":"I just I think everything is pretty much well in handy.","start":90.82,"end":94.42,"sentiment":"neutral","sentiment_score":-0.32914904843677173},{"text":"We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on.","start":94.42,"end":104.965,"sentiment":"neutral","sentiment_score":-0.25365981379070796},{"text":"Yep.","start":116.42,"end":116.82,"sentiment":"neutral","sentiment_score":0.09374772757291794},{"text":"Sounds good.","start":116.82,"end":117.64,"sentiment":"neutral","sentiment_score":0.21575000882148743}],"sentiment":"neutral","sentiment_score":-0.24487700959983863,"num_words":53,"start":90.18,"end":117.64},{"sentences":[{"text":"No worries.","start":122.30494,"end":123.04494,"sentiment":"neutral","sentiment_score":0.07791631296277046},{"text":"Awesome.","start":124.94494,"end":125.26494,"sentiment":"positive","sentiment_score":0.44554147124290466},{"text":"Thank you very much.","start":125.26494,"end":126.32494,"sentiment":"positive","sentiment_score":0.4978488013148308},{"text":"Bye bye.","start":127.58494,"end":128.32495,"sentiment":"neutral","sentiment_score":0.1157759502530098}],"sentiment":"neutral","sentiment_score":0.3138134669926431,"num_words":9,"start":122.30494,"end":128.32495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Corina. It's Jenna here. How are you today?\n\nChannel 1: I'm alright. How are you?\n\nChannel 0: I'm well. I'm well. Thank you. Thank you for asking. I'm it's just a quick call today to touch base, check-in, see how you're tracking following the advice you've received from Larissa.\n\nWe just wanted to see how you're doing. Has has much changed? Were you able to get your estate planning arranged?\n\nChannel 1: So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal. Yes.\n\nChannel 0: Oh, okay. Lovely.\n\nChannel 1: Yeah. The the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was on\n\nChannel 0: Yeah.\n\nChannel 1: the credit cards in the first place. So we just sort of let that one go.\n\nChannel 0: Yeah. That's understandable.\n\nChannel 1: And then the super stuff has all been done, and I've just been waiting for you guys get past in the financial year and hear from you guys so that also, I can start with my personal finance budgeting planning.\n\nChannel 0: Yeah. Okay. No worries at all. I can definitely touch base with Lisa about that as as she is your adviser.\n\nChannel 1: Mhmm.\n\nChannel 0: So I'll make a note of that and speak with her about that. And, yeah, is there anything else that we can help with in the meantime or any new advice that you need to receive?\n\nChannel 1: No. Not really. I just I think everything is pretty much well in handy. We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on.\n\nChannel 0: No worries. I will pass that along and let Larissa know and get her to reach out to you.\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Alright. Perfect. Well, thanks for your time today, Corinne. I appreciate it,\n\nChannel 1: No\n\nChannel 0: and\n\nChannel 1: worries.\n\nChannel 0: we'll speak to you soon.\n\nChannel 1: Awesome. Thank you very much.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Corina.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.15718483924865723},{"text":"It's Jenna here.","start":2.96,"end":3.76,"sentiment":"neutral","sentiment_score":0.18849892914295197},{"text":"How are you today?","start":3.76,"end":4.66,"sentiment":"neutral","sentiment_score":0.22664742171764374}],"sentiment":"neutral","sentiment_score":0.19849512808852726,"channel":0,"num_words":9,"start":2.32,"end":4.66},{"sentences":[{"text":"I'm alright.","start":4.88,"end":5.44,"sentiment":"neutral","sentiment_score":0.19606046378612518},{"text":"How are you?","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.19559126595656076}],"sentiment":"neutral","sentiment_score":0.19577894508838653,"channel":1,"num_words":5,"start":4.88,"end":6.18},{"sentences":[{"text":"I'm well.","start":6.3999996,"end":6.96,"sentiment":"positive","sentiment_score":0.3534945249557495},{"text":"I'm well.","start":6.96,"end":7.52,"sentiment":"positive","sentiment_score":0.4322264492511749},{"text":"Thank you.","start":7.52,"end":7.9199996,"sentiment":"positive","sentiment_score":0.6581530570983887},{"text":"Thank you for asking.","start":7.9199996,"end":9.059999,"sentiment":"positive","sentiment_score":0.6253121048212051},{"text":"I'm it's just a quick call today to touch base, check-in, see how you're tracking following the advice you've received from Larissa.","start":10.4,"end":18.725,"sentiment":"neutral","sentiment_score":0.19131678613749417}],"sentiment":"neutral","sentiment_score":0.29993643052875996,"channel":0,"num_words":32,"start":6.3999996,"end":18.725},{"sentences":[{"text":"We just wanted to see how you're doing.","start":19.985,"end":21.925,"sentiment":"neutral","sentiment_score":0.12121917959302664},{"text":"Has has much changed?","start":23.265,"end":24.565,"sentiment":"neutral","sentiment_score":0.03541176347061992},{"text":"Were you able to get your estate planning arranged?","start":24.705,"end":28.08,"sentiment":"neutral","sentiment_score":0.052903337197171316}],"sentiment":"neutral","sentiment_score":0.07559669168577307,"channel":0,"num_words":21,"start":19.985,"end":28.08},{"sentences":[{"text":"So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal.","start":28.4,"end":36.32,"sentiment":"neutral","sentiment_score":0.02302965348852532},{"text":"Yes.","start":36.32,"end":36.82,"sentiment":"neutral","sentiment_score":0.06797494739294052}],"sentiment":"neutral","sentiment_score":0.024579491209367227,"channel":1,"num_words":29,"start":28.4,"end":36.82},{"sentences":[{"text":"Oh, okay.","start":37.36,"end":37.84,"sentiment":"neutral","sentiment_score":0.10522174090147018},{"text":"Lovely.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":0.2262684553861618}],"sentiment":"neutral","sentiment_score":0.14557064572970072,"channel":0,"num_words":3,"start":37.36,"end":38.34},{"sentences":[{"text":"Yeah.","start":38.88,"end":39.2,"sentiment":"neutral","sentiment_score":0.040804699063301086},{"text":"The the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was 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receive?","start":81.275,"end":89.02,"sentiment":"neutral","sentiment_score":0.06663555724789268}],"sentiment":"neutral","sentiment_score":0.07725458700830738,"channel":0,"num_words":36,"start":75.915,"end":89.02},{"sentences":[{"text":"No.","start":89.86,"end":90.18,"sentiment":"neutral","sentiment_score":-0.18465283513069153},{"text":"Not really.","start":90.18,"end":90.82,"sentiment":"neutral","sentiment_score":-0.24883830547332764},{"text":"I just I think everything is pretty much well in handy.","start":90.82,"end":94.42,"sentiment":"neutral","sentiment_score":-0.32914904843677173},{"text":"We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on.","start":94.42,"end":104.965,"sentiment":"neutral","sentiment_score":-0.25365981379070796}],"sentiment":"neutral","sentiment_score":-0.26839964880662803,"channel":1,"num_words":51,"start":89.86,"end":104.965},{"sentences":[{"text":"No worries.","start":107.335,"end":107.994995,"sentiment":"neutral","sentiment_score":-0.039030054584145546},{"text":"I will pass that along and let Larissa know and get her to reach out to you.","start":108.215,"end":116.09,"sentiment":"neutral","sentiment_score":0.029178193605997983}],"sentiment":"neutral","sentiment_score":0.021998378007035507,"channel":0,"num_words":19,"start":107.335,"end":116.09},{"sentences":[{"text":"Yep.","start":116.42,"end":116.82,"sentiment":"neutral","sentiment_score":0.09374772757291794},{"text":"Sounds 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you soon.","start":123.354935,"end":124.65494,"sentiment":"neutral","sentiment_score":0.11346115916967392}],"sentiment":"neutral","sentiment_score":0.11346115916967392,"channel":0,"num_words":5,"start":123.354935,"end":124.65494},{"sentences":[{"text":"Awesome.","start":124.94494,"end":125.26494,"sentiment":"positive","sentiment_score":0.44554147124290466},{"text":"Thank you very much.","start":125.26494,"end":126.32494,"sentiment":"positive","sentiment_score":0.4978488013148308}],"sentiment":"positive","sentiment_score":0.48738733530044553,"channel":1,"num_words":5,"start":124.94494,"end":126.32494},{"sentences":[{"text":"Thanks.","start":126.714935,"end":127.19493,"sentiment":"positive","sentiment_score":0.35008952021598816},{"text":"Bye.","start":127.19493,"end":127.69493,"sentiment":"neutral","sentiment_score":0.18134543299674988}],"sentiment":"neutral","sentiment_score":0.265717476606369,"channel":0,"num_words":2,"start":126.714935,"end":127.69493},{"sentences":[{"text":"Bye bye.","start":127.58494,"end":128.32495,"sentiment":"neutral","sentiment_score":0.1157759502530098}],"sentiment":"neutral","sentiment_score":0.1157759502530098,"channel":1,"num_words":2,"start":127.58494,"end":128.32495}]},"summary":{"result":"success","short":"A representative from Larissa called a customer named Corinne to check in and see how she is tracking following her advice. The representative also asked about the estate planning and if Corinne had arranged it. The conversation ended with the representative saying they would speak to her soon and that she would pass the message on to her adviser, Lisa."},"intents":{"segments":[{"text":"Has has much changed?","start_word":54,"end_word":57,"intents":[{"intent":"Ask about changes","confidence_score":0.000011756978}]}]},"sentiments":{"segments":[{"text":"Hi, Corina. It's Jenna here. How are you today? I'm alright. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.192415714263916},{"text":"I'm well. I'm well. Thank you. Thank you for asking.","start_word":14,"end_word":23,"sentiment":"positive","sentiment_score":0.49987348914146423},{"text":"I'm it's just a quick call today to touch base, check-in, see how you're tracking following the advice you've received from Larissa. We just wanted to see how you're doing. Has has much changed? Were you able to get your estate planning arranged? So I need to send the the complete the survey thing with that and get that finalized, but I did have the initial consultation with the estate legal. Yes. Oh, okay. Lovely. Yeah. The the personal loan thing where I decided to forego because the amount I could get was actually it was I was gonna end up paying more in the interest on that loan than I was Yeah. on the credit cards in the first place. So we just sort of let that one go. Yeah. That's understandable. And then the super stuff has all been done, and I've just been waiting for you guys get past in the financial year and hear from you guys so that also, I can start with my personal finance budgeting planning. Yeah. Okay. No worries at all. I can definitely touch base with Lisa about that as as she is your adviser. Mhmm. So I'll make a note of that and speak with her about that. And, yeah, is there anything else that we can help with in the meantime or any new advice that you need to receive? No. Not really. I just I think everything is pretty much well in handy. We just need to progress to the next step where I look at my actual personal finances and get some sort of goals and planning and figure out what the fuck I spend all my money on. No worries. I will pass that along and let Larissa know and get her to reach out to you. Yep. Sounds good. Alright.","start_word":24,"end_word":328,"sentiment":"neutral","sentiment_score":-0.006340660620480776},{"text":"Perfect. Well, thanks for your time today, Corinne.","start_word":329,"end_word":336,"sentiment":"positive","sentiment_score":0.409788578748703},{"text":"I appreciate it, No and worries. we'll speak to you soon.","start_word":337,"end_word":347,"sentiment":"neutral","sentiment_score":0.13597506284713745},{"text":"Awesome. Thank you very much. Thanks.","start_word":348,"end_word":353,"sentiment":"positive","sentiment_score":0.4536928236484528},{"text":"Bye. Bye bye.","start_word":354,"end_word":356,"sentiment":"neutral","sentiment_score":0.1513882577419281}],"average":{"sentiment":"neutral","sentiment_score":0.0527812280312149}}}}