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Good afternoon. This is Maureen from Ertel. Okay. Can you see the Wi Fi name on your device?\n\nMhmm. K. How about Airtel 2.4 g or five g? Yeah. Can can we share There's no password written at the back of your router as well?\n\nOkay. Okay. Can you try admin123@symbol? Yeah. LetterLetterAIsThenSmallLettersForTheDMIN.\n\nA. A for alpha. Mhmm. Yeah. Then SmallLetterD, DForDelta, then SmallLetterM ForMikeThen NForNovember.\n\nI'm sorry. I. It's not n. Mhmm. A, capital for alpha, then d for delta, small letter, then small letter again, M ForMikeSmallLetterIForIndia, SmallLetterNForNovember, then 123 AtSymbol.\n\nNo. The at symbol, the one that you're using at for email address. Yeah. Yeah. Okay.\n\nOkay. Is your Internet working now? Yeah. Let's double check. Okay.\n\nGreat. If you mhmm. Yeah. That's your Wi Fi password. You can change it.\n\nMhmm. But you're connected to the Wi Fi already? Okay. Let me just check on your end. It's working?\n\nOkay. You're welcome. If you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. 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How are you going? My name is Tanvir. We spoke a while ago. I just got a new connection today. I have plugged in the router with my NBN connection, but I just don't know how to activate it now. No. It's not coming up. Because it has a Wi Fi name in on the back of the router, but that one is not coming up. Yeah. That is coming up. Should I try to connect to that one? What would be the password for that one? No. It's not. I got an email. I got a message where there was a password, but that that's not working. Just give me one second. Tell me again the password, please. E. Yeah. Admin. Then? B. Yeah. Yeah. Yeah. Let's try again. So Airtel. So a is capital or is it admin? Admin, a is capital? Yep. Then? Yep. Yep. Yeah. Yep. One, two, three. SYMBFM s y m b o l. Oh, okay. Okay. So admin one two three at. That's it? Let's try. Yeah. It's connected now. It's connected. So let me just see. Yeah. It's working. Yes. So that's my password then? So it says it says no Internet connection. 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How are you going? My name is Tanvir. We spoke a while ago. I just got a new connection today.\n\nI have plugged in the router with my NBN connection, but I just don't know how to activate it now. No. It's not coming up. Because it has a Wi Fi name in on the back of the router, but that one is not coming up. Yeah.\n\nThat is coming up. Should I try to connect to that one? What would be the password for that one? No. It's not.\n\nI got an email. I got a message where there was a password, but that that's not working. Just give me one second. Tell me again the password, please. E.\n\nYeah. Admin. Then? B. Yeah.\n\nYeah. Yeah. Let's try again. So Airtel. So a is capital or is it admin?\n\nAdmin, a is capital? Yep. Then? Yep. Yep.\n\nYeah. Yep. One, two, three. SYMBFM s y m b o l. Oh, okay.\n\nOkay. So admin one two three at. That's it? Let's try. Yeah.\n\nIt's connected now. It's connected. So let me just see. Yeah. It's working.\n\nYes. So that's my password then? So it says it says no Internet connection. I am connected to the Wi Fi, but it says no Internet connection. Oh, no.\n\nIt's working now. It's working now. Yep. All good. Thank you so much.\n\nYep. Bye bye. Yep. Will do. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.12,"sentiment":"positive","sentiment_score":0.39164745807647705},{"text":"How are you going?","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3658718913793564},{"text":"My name is Tanvir.","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":0.08793259039521217},{"text":"We spoke a while ago.","start":7.44,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05879460498690605},{"text":"I just got a new connection today.","start":9.5199995,"end":11.46,"sentiment":"neutral","sentiment_score":0.07455953636339732}],"sentiment":"neutral","sentiment_score":0.14394072212633632,"num_words":21,"start":4.7999997,"end":11.46},{"sentences":[{"text":"I have plugged in the router with my NBN connection, but I just don't know how to activate it 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one?","start":43.335,"end":45.035,"sentiment":"neutral","sentiment_score":-0.026724259834736586},{"text":"What would be the password for that one?","start":45.975,"end":47.995,"sentiment":"neutral","sentiment_score":-0.017787995049729943},{"text":"No.","start":53.335,"end":53.655,"sentiment":"neutral","sentiment_score":-0.276919424533844},{"text":"It's not.","start":53.655,"end":54.23,"sentiment":"neutral","sentiment_score":-0.2785096913576126}],"sentiment":"neutral","sentiment_score":-0.05548087985295316,"num_words":23,"start":42.535,"end":54.23},{"sentences":[{"text":"I got an email.","start":54.23,"end":55.19,"sentiment":"negative","sentiment_score":-0.34411971271038055},{"text":"I got a message where there was a password, but that that's not working.","start":55.19,"end":58.57,"sentiment":"negative","sentiment_score":-0.3561530773128782},{"text":"Just give me one second.","start":64.79,"end":66.17,"sentiment":"neutral","sentiment_score":-0.03378928378224373},{"text":"Tell me again the password, 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Good afternoon. This is Maureen from Ertel.\n\nChannel 1: Hi. How are you going? My name is Tanvir. We spoke a while ago. I just got a new connection today.\n\nI have plugged in the router with my NBN connection, but I just don't know how to activate it now.\n\nChannel 0: Okay. Can you see the Wi Fi name on your device?\n\nChannel 1: No. It's not coming up. Because it has a Wi Fi name in on the back of the router, but that one is not coming up.\n\nChannel 0: Mhmm. K. How about Airtel 2.4 g or five\n\nChannel 1: Yeah. That is coming up. Should I\n\nChannel 0: g?\n\nChannel 1: try to connect to that one?\n\nChannel 0: Yeah.\n\nChannel 1: What\n\nChannel 0: Can\n\nChannel 1: would\n\nChannel 0: can\n\nChannel 1: be\n\nChannel 0: we\n\nChannel 1: the\n\nChannel 0: share\n\nChannel 1: password for that one?\n\nChannel 0: There's no password written at the back of your router as well?\n\nChannel 1: No. It's not. I got an email. I got a message where there was a password, but that that's not working.\n\nChannel 0: Okay. Okay. Can you try admin123@symbol?\n\nChannel 1: Just give me one second.\n\nChannel 0: Yeah. LetterLetterAIsThenSmallLettersForTheDMIN.\n\nChannel 1: Tell me again the password, please.\n\nChannel 0: A.\n\nChannel 1: E.\n\nChannel 0: A for alpha.\n\nChannel 1: Yeah. Admin.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Then?\n\nChannel 0: Then SmallLetterD,\n\nChannel 1: B.\n\nChannel 0: DForDelta,\n\nChannel 1: Yeah.\n\nChannel 0: then SmallLetterM\n\nChannel 1: Yeah.\n\nChannel 0: ForMikeThen NForNovember.\n\nChannel 1: Yeah.\n\nChannel 0: I'm sorry. I. It's not n.\n\nChannel 1: Let's try again. So Airtel. So a is capital or is it\n\nChannel 0: Mhmm.\n\nChannel 1: admin? Admin, a is capital? Yep. Then?\n\nChannel 0: A, capital for alpha, then d for delta, small letter, then small letter again, M\n\nChannel 1: Yep.\n\nChannel 0: ForMikeSmallLetterIForIndia,\n\nChannel 1: Yep. Yeah.\n\nChannel 0: SmallLetterNForNovember,\n\nChannel 1: Yep.\n\nChannel 0: then 123\n\nChannel 1: One, two, three.\n\nChannel 0: AtSymbol.\n\nChannel 1: SYMBFM s y m b o l.\n\nChannel 0: No. The at symbol, the one that\n\nChannel 1: Oh,\n\nChannel 0: you're using\n\nChannel 1: okay.\n\nChannel 0: at for email address.\n\nChannel 1: Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: admin one two three at. That's it? Let's try.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah. It's connected now.\n\nChannel 0: Okay. Is your Internet working now?\n\nChannel 1: It's connected. So let me just see.\n\nChannel 0: Yeah. Let's double check.\n\nChannel 1: Yeah. It's working. Yes.\n\nChannel 0: Okay. Great.\n\nChannel 1: So that's my\n\nChannel 0: If you\n\nChannel 1: password\n\nChannel 0: mhmm.\n\nChannel 1: then?\n\nChannel 0: Yeah. That's your Wi Fi password. You can\n\nChannel 1: So\n\nChannel 0: change\n\nChannel 1: it\n\nChannel 0: it.\n\nChannel 1: says it says\n\nChannel 0: Mhmm.\n\nChannel 1: no Internet connection.\n\nChannel 0: But you're connected to the Wi Fi already?\n\nChannel 1: I am connected to the Wi Fi, but it says no Internet connection.\n\nChannel 0: Okay. Let me just check on your end.\n\nChannel 1: Oh, no. It's working now. It's working\n\nChannel 0: It's working?\n\nChannel 1: now. Yep. All good. Thank you so\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: You're\n\nChannel 1: Yep.\n\nChannel 0: welcome.\n\nChannel 1: Bye bye.\n\nChannel 0: If you run into any issues or have more questions, feel free\n\nChannel 1: Yep.\n\nChannel 0: to give us a call anytime.\n\nChannel 1: Will do. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1580551713705063},{"text":"Good afternoon.","start":1.5999999,"end":2.32,"sentiment":"positive","sentiment_score":0.3654423654079437},{"text":"This is Maureen from Ertel.","start":2.32,"end":4.02,"sentiment":"neutral","sentiment_score":0.2986090838909149}],"sentiment":"neutral","sentiment_score":0.29774816520512104,"channel":0,"num_words":8,"start":1.1999999,"end":4.02},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.12,"sentiment":"positive","sentiment_score":0.39164745807647705},{"text":"How are you going?","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3658718913793564},{"text":"My name is Tanvir.","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":0.08793259039521217},{"text":"We spoke a while ago.","start":7.44,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05879460498690605},{"text":"I just 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for that one?","start":46.695,"end":47.995,"sentiment":"neutral","sentiment_score":-0.02583034709095955}],"sentiment":"neutral","sentiment_score":-0.02583034709095955,"channel":1,"num_words":4,"start":46.695,"end":47.995},{"sentences":[{"text":"There's no password written at the back of your router as well?","start":50.055,"end":53.435,"sentiment":"neutral","sentiment_score":-0.1525544443478187}],"sentiment":"neutral","sentiment_score":-0.1525544443478187,"channel":0,"num_words":12,"start":50.055,"end":53.435},{"sentences":[{"text":"No.","start":53.335,"end":53.655,"sentiment":"neutral","sentiment_score":-0.276919424533844},{"text":"It's not.","start":53.655,"end":54.23,"sentiment":"neutral","sentiment_score":-0.2785096913576126},{"text":"I got an email.","start":54.23,"end":55.19,"sentiment":"negative","sentiment_score":-0.34411971271038055},{"text":"I got a message where there was a password, but that that's not 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anytime.","start":221.195,"end":222.57501,"sentiment":"neutral","sentiment_score":0.25567946086327237}],"sentiment":"neutral","sentiment_score":0.25567946086327237,"channel":0,"num_words":6,"start":221.195,"end":222.57501},{"sentences":[{"text":"Will do.","start":222.80695,"end":223.36694,"sentiment":"positive","sentiment_score":0.369894415140152},{"text":"Thank you so much.","start":223.36694,"end":224.50694,"sentiment":"positive","sentiment_score":0.6577972173690796}],"sentiment":"positive","sentiment_score":0.5618296166261038,"channel":1,"num_words":6,"start":222.80695,"end":224.50694},{"sentences":[{"text":"You're welcome.","start":224.55501,"end":225.27501,"sentiment":"positive","sentiment_score":0.4273298680782318},{"text":"Bye.","start":225.27501,"end":225.51501,"sentiment":"neutral","sentiment_score":0.1614212840795517},{"text":"Have a great day.","start":225.51501,"end":226.51193,"sentiment":"positive","sentiment_score":0.5883648656308651}],"sentiment":"positive","sentiment_score":0.4813629261084965,"channel":0,"num_words":7,"start":224.55501,"end":226.51193}]},"summary":{"result":"success","short":"The customer, Tanvir, called Ertel to activate a router but was unsure of how to do it. The agent, Maureen, helped her reset her router and helped her connect to the Wi Fi name. After some troubleshooting, the router was eventually working and the call ended with the agent offering further assistance if needed."},"intents":{"segments":[{"text":"I just got a new connection today. I have plugged in the router with my NBN connection, but I just don't know how to activate it now. Okay.","start_word":22,"end_word":49,"intents":[{"intent":"Activate new connection","confidence_score":0.022065107}]},{"text":"What Can can would be we share the password for that one?","start_word":110,"end_word":121,"intents":[{"intent":"Share password","confidence_score":0.38429284}]},{"text":"It's connected now. Okay. Is your Internet working now?","start_word":285,"end_word":293,"intents":[{"intent":"Verify connection","confidence_score":0.0020309107}]},{"text":"I am connected to the Wi Fi, but it says no Internet connection. Okay.","start_word":346,"end_word":359,"intents":[{"intent":"Report internet connection issue","confidence_score":0.007078669}]},{"text":"If you run into any issues or have more questions, feel free Yep. to give us a call anytime. Will do.","start_word":390,"end_word":410,"intents":[{"intent":"Provide support","confidence_score":0.0024974146}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1580551713705063},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3559987545013428},{"text":"This is Maureen from Ertel.","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.31596866250038147},{"text":"Hi. How are you going?","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.369453102350235},{"text":"My name is Tanvir. We spoke a while ago. I just got a new connection today. I have plugged in the router with my NBN connection, but I just don't know how to activate it now. Okay. Can you see the Wi Fi name on your device? No. It's not coming up. Because it has a Wi Fi name in on the back of the router, but that one is not coming up. Mhmm. K. How about Airtel 2.4 g or five Yeah. That is coming up. Should I g? try to connect to that one? Yeah. What Can can would be we share the password for that one? There's no password written at the back of your router as well? No. It's not.","start_word":13,"end_word":136,"sentiment":"neutral","sentiment_score":-0.06678995490074158},{"text":"I got an email. I got a message where there was a password, but that that's not working.","start_word":137,"end_word":154,"sentiment":"negative","sentiment_score":-0.3572096824645996},{"text":"Okay. Okay. Can you try admin123@symbol? Just give me one second. Yeah. LetterLetterAIsThenSmallLettersForTheDMIN. Tell me again the password, please. A. E. A for alpha. Yeah. Admin. Mhmm. Yeah. Then? Then SmallLetterD, B. DForDelta, Yeah. then SmallLetterM Yeah. ForMikeThen NForNovember. Yeah. I'm sorry. I. It's not n. Let's try again. So Airtel. So a is capital or is it Mhmm. admin? Admin, a is capital? Yep. Then? A, capital for alpha, then d for delta, small letter, then small letter again, M Yep. ForMikeSmallLetterIForIndia, Yep. Yeah. SmallLetterNForNovember, Yep. then 123 One, two, three. AtSymbol. SYMBFM s y m b o l. No. The at symbol, the one that you're Oh, using okay. at for email address. Okay. So Yeah. admin one two three at. That's it? Let's try. Yeah. Okay. Yeah. It's connected now. Okay. Is your Internet working now? It's connected. So let me just see. Yeah. Let's double check. Yeah. It's working. Yes. Okay. Great. So that's my If you password mhmm. then? Yeah. That's your Wi Fi password. You can So change it it. says it says Mhmm. no Internet connection. But you're connected to the Wi Fi already? I am connected to the Wi Fi, but it says no Internet connection. Okay. Let me just check on your end. Oh, no. It's working now. It's working It's working? now. Yep.","start_word":155,"end_word":377,"sentiment":"neutral","sentiment_score":0.004397724274829899},{"text":"All good. Thank you so Okay. much.","start_word":378,"end_word":384,"sentiment":"positive","sentiment_score":0.4490790367126465},{"text":"You're Yep.","start_word":385,"end_word":386,"sentiment":"neutral","sentiment_score":0.3092808127403259},{"text":"welcome.","start_word":387,"end_word":387,"sentiment":"positive","sentiment_score":0.4094769060611725},{"text":"Bye bye. If you run into any issues or have more questions, feel free Yep. to give us a call anytime.","start_word":388,"end_word":408,"sentiment":"neutral","sentiment_score":0.24106839299201965},{"text":"Will do. Thank you so much. You're welcome.","start_word":409,"end_word":416,"sentiment":"positive","sentiment_score":0.5003719329833984},{"text":"Bye.","start_word":417,"end_word":417,"sentiment":"neutral","sentiment_score":0.24159936606884003},{"text":"Have a great day.","start_word":418,"end_word":421,"sentiment":"positive","sentiment_score":0.7882922887802124}],"average":{"sentiment":"neutral","sentiment_score":0.018768708900462217}}}}